Maria Mallaband Care Group Ltd in Buckinghamshire | 4 Care Homes

Review of
Lace Hill Manor
from Helen P (Niece of Resident) published on 14 April 2025

Submitted via Postal Card • Report

Overall Experience

The care here has been excellent and give myself and my sister so much peace of mind that out auntie is being so well looked after. Everyone is so welcoming and friendly as well as being completely professional. Everyone went out of their way for our auntie on her 97th birthday, and we borrowed a room

to have a lovely family party for her with all the family coming in to join her.

Reply from Anne Pink, Commercial Business Partner at Lace Hill Manor

Thank you for taking the time to write this lovely review. We all enjoyed your auntie's birthday, and we are glad that we could facilitate the party for you. The team at Lace Hill will be delighted to read your comments.

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Review of
Lace Hill Manor
from J B (Son-in-law of Resident) published on 11 April 2025

Submitted via Postal Card • Report

Overall Experience

Lace Hill, regarding care and quality is good and excellent over all areas. However, management regarding emails sent to accounts are poor, as they do not respond.
One area the home could improve is the provision of foot stools by the chairs. Also, the toilet by the lounges has been out of order for

a long time.

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Review of
Lace Hill Manor
from T G (Son of Resident) published on 10 April 2025

Submitted via Postal Card • Report

Overall Experience

Staff are very helpful and friendly, care home very clean and tidy. Supportive to mums needs and patient and helpful suggestions for mums care.

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Review of
Kents Hill Care Home
from Julie G (Daughter of Resident) published on 9 April 2025

Submitted via Website • Report

Overall Experience

From the moment I entered reception to view Kent's Hill nursing home I knew this was the right care home for my dad. Such a lovely atmosphere and all of the staff were so kind without exception !
My initial impression was absolutely correct, my dad received the very best of care the whole time he

was there, I absolutely could not fault it.
You cannot buy kindness and each and every member of staff was kindness personified!!
Thank you all I would recommend the home 1000%!!

Reply from Laura Nightingale, Commercial Business Partner at Kents Hill Care Home

Thank you for taking the time to leave a reivew, we are pleased to hear your dad is happy and we will pass on your comments to the team who will be delighted.

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Review of
Chartwell Manor
from Wendy B (Daughter of Resident) published on 7 April 2025

Submitted via Website • Report

Overall Experience

Made very welcome and good presentation of all facilities
All care needs understood
Facilities clean and well cared for
My mother made welcome and assigned a key worker
Very thorough and thoughtful with care she received

Reply from Hazel Greenway, Home Manager at Chartwell Manor

It was lovely to welcome mum onto our home and she engaged so well with the other residents and staff, on your next visit you will be able to join in with our activity sessions especially the music and exercise which she enjoyed.

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Review of
Lace Hill Manor
from Eileen M (Daughter of Resident) published on 4 April 2025

Submitted via Postal Card • Report

Overall Experience

I love the layout of the care home, it's spacious and light, lots of room for mum to walk about. When I come to visit, I love that I can easily see Mum has been well cared for. Her clothes have been chosen so she looks nice. The laundry does an excellent job, as mum regularly spills coffee down her

top, but they always get the stains out. When mum is on form, there is always something going on. But on the days she isn't she is allowed to sleep with dignity.

Reply from Timea Gulyas, Home Manager at Lace Hill Manor

Thank you for your positive comments. I am extremely pleased to hear that you are satisfied with the facilities and level of care provided for your Mum.

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Review of
Lace Hill Manor
from Patsy R (Sister of Resident) published on 3 April 2025

Submitted via Postal Card • Report

Overall Experience

My sister has settled in very well. She has been with you now for about a year. Whenever I see her she invariably praises her environment and enjoys the ambiance at Lace Hill Manor as do I. The staff are always welcoming and helpful and I do thank them for their care of my sister. Thank you all from

my husband and myself.

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Review of
Lace Hill Manor
from David B (Son of Resident) published on 27 March 2025

Submitted via Postal Card • Report

Overall Experience

All staff have been very helpful. Nothing is too much trouble.

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Review of
Kents Hill Care Home
from E P (Wife of Resident) published on 25 March 2025

Submitted via Website • Report

Overall Experience

My husband came to Kents Hill Care Home four years ago, and has deteriorated considerably during that time, but has had excellent and professional nursing care as his needs have increased. The staff throughout the care home are very caring and friendly, to me as well as to my husband, especially the

reception staff, and I would not hesitate to recommend the care home to others.

Reply from Laura Nightingale, Commercial Business Partner at Kents Hill Care Home

Thank you for taking the time to leave a review. We are pleased to hear you find the nursing care excellent. Thank you for your kind recommendations of the home and we will pass your comments on to the team.

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Review of
Kents Hill Care Home
from S S (Daughter of Resident) published on 21 March 2025

Submitted via Website • Report

Overall Experience

I found Kents hill staff always friendly , everyone spoke on entering and in corridors. One staff member in particular was amazing , you are very lucky to have her on your staff, she is very 'in tune' and empathetic with relatives and the resident always went the extra mile! Catering staff were polite

and always knocked on door before entering room. Receptionists always greeted us. Clean and comfortable rooms . Would recommend your care home..

Reply from Laura Nightingale, Commercial Business Partner at Kents Hill Care Home

Thank you for taking the time to review our home. We are delighted to hear you find the team so friendly and that you would recommend Kents Hill care home. We will pass on your comments to the whole team.

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Review of
Chartwell Manor
from J I (Daughter of Resident) published on 4 March 2025

Submitted via Website • Report

Overall Experience

My father has been a resident at this home for 12 months and I do not use the word home loosely as this is now his home. From day one it has been the perfect place for him and meets his extensive needs 100%. Everyone, and I mean everyone, is kind, dedicated, caring and above all compassionate about

their residents. Nothing is too much trouble and every need is met. If there have been questions or concerns they have been listened to and acted on. The facilities are more like a hotel than a care home but from the moment you enter you have the reassurance that your loved one is treated like family and this is not a hotel but more like a family home. Family and friends can visit as much as they like without restriction and coffee and homemade cake is always on tap! Obviously if Dad had a choice he would still be living at home, but reality is sometimes cruel so we have been blessed to have found Chartwell Manor where he will reside happily for the foreseeable.

Reply from Hazel Greenway, Home Manager at Chartwell Manor

Thank you for your comments about the home and care received for dad, he is such a lovely gentleman who has shared some lovely stories about his life and family, has the best sense of humour and smile. It is a pleasure to support dad as he enjoys all his new found friends and activities.

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Review of
Buckingham House Care Home
from Bernard B (Husband of Resident) published on 12 February 2025

Submitted via Website • Report

Overall Experience

Everyone is caring to my wife and myself. They treat her with dignity and compassion. Food is great and varied. All lifestyle staff have a good relationship with my wife. I would recommend this home to other people.

Reply from Courtney Harry, Home Manager at Buckingham House Care Home

Thank you for taking the time to leave us a review and share your experiences of Buckingham House Care Home. We are delighted that you would recommend our care services and that your experience reflects our values here at MMCG and Buckingham House.

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Review of
Buckingham House Care Home
from David T (Friend of Resident) published on 5 February 2025

Submitted via Website • Report

Overall Experience

I am a nearly daily visitor to Buckingham House Care Home. I am impressed with the standards of care provided. The staff are extremely friendly, courteous and responsive throughout.
My friend is in a lovely, well-lit room with good facilities and is well looked after.
She has nails cut and manicured

regularly. A trip to the on-site is always welcomed.
Another welcome visitor was a friendly personal trainer arranged by the activity team. He encouraged exercises and motivation.
A TV in the room helps to pass the time.

Reply from Courtney Harry, Home Manager at Buckingham House Care Home

Thank you for taking the time to leave us a review and share your experiences of visiting Buckingham House Care Home. We are glad your experience reflects the high standards of quality care and hospitality experience we hold ourselves to. I look forward to sharing your feedback with the team.

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Review of
Chartwell Manor
from D H (Wife of Resident) published on 31 January 2025

Submitted via Website • Report

Overall Experience

I feel compelled to write a review to express my husband's delight during yet another fine activity at Chartwell Manor, a music event held every two weeks, performed by a wonderful guitarist.
They include all participating residents with an eclectic repertoire, he is especially sensitive to my husband

who used to be able to play guitar. It's truly a wonderful participating session.
My husband has had a long term illness, it is both gratifying and comforting to know that he is being cared for by carers who always have his best interests at heart. I visit each day and see that he is respected and cared for in a dignified way.
Obviously there are times when I have criticised someone or something but the manager without hesitation always addresses any problems with fairness and sensitivity.

Reply from Hazel Greenway, Home Manager at Chartwell Manor

Thank you for your comments and support, the music event is such a hit in the home stimulating all who live here, and we continue to offer as our community event monthly. Your husband is such an engaging gentleman and a big part of the home, with his humour and sharing of his past passions and interest, which is stimulating for all.

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Review of
Lace Hill Manor
from Brenda S (Friend of Resident) published on 24 January 2025

Submitted via Website • Report

Overall Experience

I would like to say a massive thank you to the staff on the dementia ward. Especially two members of staff in particular. They work so hard, all staff do.
These two members of staff always make me feel welcome and feel like apart of a family when I come to see my beloved friend.
Lace Hill are very

lucky to have them as staff.
All the staff at Lace Hill are as lovely as each other.
If I ever need to be in a care home, I would pick Lace Hill, and if I ever know someone who needs to be cared for, I'd 100% choose Lace Hill Manor.

Reply from Timea Gulyas, Home Manager at Lace Hill Manor

Thank you for your kind comments and support of the team. We are pleased to hear that you are feeling as part of the Lace Hill Family. I will ensure that your kind words are passed onto the team.

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Review of
Buckingham House Care Home
from Jennifer C (Wife of Resident) published on 17 January 2025

Submitted via Website • Report

Overall Experience

The care at Buckingham House Care Home is excellent. The staff are very friendly and always make me welcome. They know me by name and are keen to help. The staff are very caring to my husband and myself. They show patience and good humour even though my husband can be difficult. The food is very good

and varied. The lifestyle team are very good and the activities are varied and they are always very kind, and know each resident well. The activities are personalised to each resident.

Reply from Courtney Harry, Home Manager at Buckingham House Care Home

Thank you so much for the lovely review of Buckingham House. I will share your feedback with our team who take the utmost pride in offering the best care possible. We are so pleased that you and your loved one have a great experience with us.

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Review of
Buckingham House Care Home
from Gerry J (Husband of Resident) published on 16 December 2024

Submitted via Website • Report

Overall Experience

My wife is looked after very well with dignity and respect. Staff are attentive and caring. The staff know my wife really well and always make sure she is well dressed. Always a warm welcome from all staff.

Reply from Courtney Harry, Home Manager at Buckingham House Care Home

We appreciate you taking the time to share your positive comments regarding Buckingham House and our team. We are glad your experience and observations reflect the high standards of quality care we hold ourselves to here at Buckingham House and Maria Mallaband Care Group. Thank you.

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Review of
Kents Hill Care Home
from M T (Granddaughter of Resident) published on 13 December 2024

Submitted via Website • Report

Overall Experience

My nan joined Kent's Hill on her journey to end of life.
My nan has continually been made to feel comfortable making fantastic relationships with all of the staff in the home they all treat her with the utmost respect and kindness they value the dignity, she deserves.
As a carer myself for many years,

I was very skeptical about how she was going to be treated and I can't honestly say with my hand on my heart I wouldn't change it for the world all of the staff on the nightingale floor have become an extended family.

Reply from Anu Godagama, Home Manager at Kents Hill Care Home

We appreciate you taking the time to share your positive comments regarding Kents Hill Care home and especially the Nightingale team. We are glad your experience reflects the high standards of quality care we hold ourselves to here at Kents Hill, Maria Mallaband Care Group.

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Review of
Buckingham House Care Home
from Wayne L (Husband of Resident) published on 10 December 2024

Submitted via Website • Report

Overall Experience

My wife has been at Buckingham House Care Home for two years. Like many other homes staff retention and minor decoration issues arise but the management team work hard to resolve these. The care teams are constantly training and extremely well led by a manager that knows the home, residents and relatives

and friends inside out. You will always get a warm welcome at reception, tea coffee biscuits cakes also available. Reception is the go to place for anything, even a chat. Nurses run the floors with efficiency and always keep you updated with any changes or incidents with your loved one. The catering team do a great job I recommend the bacon sandwiches if you have an early appointment or stay for lunch you will not be disappointed, looking forward to Christmas dinner. The carers are kind and respectful and most will bend over backwards to accommodate your loved ones needs, will always greet you with a smile, they work long shifts and on occasions have to deal with upsetting situations, well done.

Reply from Courtney Harry, Home Manager at Buckingham House Care Home

Thank you for taking the time to leave us a review and share your experience of Buckingham House. We are so pleased that you and your loved one have a great experience with us. We will share your feedback with the team.

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Review of
Lace Hill Manor
from Linda B (Wife of Resident) published on 27 November 2024

Submitted via Website • Report

Overall Experience

I would highly recommend Lace Hill Manor. All of the staff are amazing and provide my husband who has dementia with the highest standard of care and kindness. There are so many activities available every day which he is encouraged to participate in designed to provide him with the stimulation he needs.

The home itself is bright with lots of natural light and has also become a welcoming and supportive environment for me at a time that has been very emotionally difficult for me to deal with. I simply cannot praise all of the staff highly enough and would like to say a massive thank you to all of them from both my husband and myself.

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Care Homes Owned by Maria Mallaband Care Group Ltd in Buckinghamshire

Maria Mallaband Care Group Ltd Locations in Buckinghamshire (4)

Maria Mallaband Care Group Ltd Reviews in Buckinghamshire (179)

Lace Hill Manor

Lace Hill Manor

Lace Hill Manor

Kents Hill Care Home

Chartwell Manor

Lace Hill Manor

Lace Hill Manor

Lace Hill Manor

Kents Hill Care Home

Kents Hill Care Home

Chartwell Manor

Buckingham House Care Home

Buckingham House Care Home

Chartwell Manor

Lace Hill Manor

Buckingham House Care Home

Buckingham House Care Home

Kents Hill Care Home

Buckingham House Care Home

Lace Hill Manor

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