Maria Mallaband Care Group Ltd in Buckinghamshire | 4 Care Homes

Review of
Kents Hill Care Home
from E P (Wife of Resident) published on 25 March 2025

Submitted via Website • Report

Overall Experience

My husband came to Kents Hill Care Home four years ago, and has deteriorated considerably during that time, but has had excellent and professional nursing care as his needs have increased. The staff throughout the care home are very caring and friendly, to me as well as to my husband, especially the

reception staff, and I would not hesitate to recommend the care home to others.

Reply from Laura Nightingale, Commercial Business Partner at Kents Hill Care Home

Thank you for taking the time to leave a review. We are pleased to hear you find the nursing care excellent. Thank you for your kind recommendations of the home and we will pass your comments on to the team.

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Review of
Kents Hill Care Home
from S S (Daughter of Resident) published on 21 March 2025

Submitted via Website • Report

Overall Experience

I found Kents hill staff always friendly , everyone spoke on entering and in corridors. One staff member in particular was amazing , you are very lucky to have her on your staff, she is very 'in tune' and empathetic with relatives and the resident always went the extra mile! Catering staff were polite

and always knocked on door before entering room. Receptionists always greeted us. Clean and comfortable rooms . Would recommend your care home..

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Review of
Chartwell Manor
from J I (Daughter of Resident) published on 4 March 2025

Submitted via Website • Report

Overall Experience

My father has been a resident at this home for 12 months and I do not use the word home loosely as this is now his home. From day one it has been the perfect place for him and meets his extensive needs 100%. Everyone, and I mean everyone, is kind, dedicated, caring and above all compassionate about

their residents. Nothing is too much trouble and every need is met. If there have been questions or concerns they have been listened to and acted on. The facilities are more like a hotel than a care home but from the moment you enter you have the reassurance that your loved one is treated like family and this is not a hotel but more like a family home. Family and friends can visit as much as they like without restriction and coffee and homemade cake is always on tap! Obviously if Dad had a choice he would still be living at home, but reality is sometimes cruel so we have been blessed to have found Chartwell Manor where he will reside happily for the foreseeable.

Reply from Hazel Greenway, Home Manager at Chartwell Manor

Thank you for your comments about the home and care received for dad, he is such a lovely gentleman who has shared some lovely stories about his life and family, has the best sense of humour and smile. It is a pleasure to support dad as he enjoys all his new found friends and activities.

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Review of
Buckingham House Care Home
from Bernard B (Husband of Resident) published on 12 February 2025

Submitted via Website • Report

Overall Experience

Everyone is caring to my wife and myself. They treat her with dignity and compassion. Food is great and varied. All lifestyle staff have a good relationship with my wife. I would recommend this home to other people.

Reply from Courtney Harry, Home Manager at Buckingham House Care Home

Thank you for taking the time to leave us a review and share your experiences of Buckingham House Care Home. We are delighted that you would recommend our care services and that your experience reflects our values here at MMCG and Buckingham House.

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Review of
Buckingham House Care Home
from David T (Friend of Resident) published on 5 February 2025

Submitted via Website • Report

Overall Experience

I am a nearly daily visitor to Buckingham House Care Home. I am impressed with the standards of care provided. The staff are extremely friendly, courteous and responsive throughout.
My friend is in a lovely, well-lit room with good facilities and is well looked after.
She has nails cut and manicured

regularly. A trip to the on-site is always welcomed.
Another welcome visitor was a friendly personal trainer arranged by the activity team. He encouraged exercises and motivation.
A TV in the room helps to pass the time.

Reply from Courtney Harry, Home Manager at Buckingham House Care Home

Thank you for taking the time to leave us a review and share your experiences of visiting Buckingham House Care Home. We are glad your experience reflects the high standards of quality care and hospitality experience we hold ourselves to. I look forward to sharing your feedback with the team.

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Review of
Chartwell Manor
from D H (Wife of Resident) published on 31 January 2025

Submitted via Website • Report

Overall Experience

I feel compelled to write a review to express my husband's delight during yet another fine activity at Chartwell Manor, a music event held every two weeks, performed by a wonderful guitarist.
They include all participating residents with an eclectic repertoire, he is especially sensitive to my husband

who used to be able to play guitar. It's truly a wonderful participating session.
My husband has had a long term illness, it is both gratifying and comforting to know that he is being cared for by carers who always have his best interests at heart. I visit each day and see that he is respected and cared for in a dignified way.
Obviously there are times when I have criticised someone or something but the manager without hesitation always addresses any problems with fairness and sensitivity.

Reply from Hazel Greenway, Home Manager at Chartwell Manor

Thank you for your comments and support, the music event is such a hit in the home stimulating all who live here, and we continue to offer as our community event monthly. Your husband is such an engaging gentleman and a big part of the home, with his humour and sharing of his past passions and interest, which is stimulating for all.

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Review of
Lace Hill Manor
from Brenda S (Friend of Resident) published on 24 January 2025

Submitted via Website • Report

Overall Experience

I would like to say a massive thank you to the staff on the dementia ward. Especially two members of staff in particular. They work so hard, all staff do.
These two members of staff always make me feel welcome and feel like apart of a family when I come to see my beloved friend.
Lace Hill are very

lucky to have them as staff.
All the staff at Lace Hill are as lovely as each other.
If I ever need to be in a care home, I would pick Lace Hill, and if I ever know someone who needs to be cared for, I'd 100% choose Lace Hill Manor.

Reply from Timea Gulyas, Home Manager at Lace Hill Manor

Thank you for your kind comments and support of the team. We are pleased to hear that you are feeling as part of the Lace Hill Family. I will ensure that your kind words are passed onto the team.

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Review of
Buckingham House Care Home
from Jennifer C (Wife of Resident) published on 17 January 2025

Submitted via Website • Report

Overall Experience

The care at Buckingham House Care Home is excellent. The staff are very friendly and always make me welcome. They know me by name and are keen to help. The staff are very caring to my husband and myself. They show patience and good humour even though my husband can be difficult. The food is very good

and varied. The lifestyle team are very good and the activities are varied and they are always very kind, and know each resident well. The activities are personalised to each resident.

Reply from Courtney Harry, Home Manager at Buckingham House Care Home

Thank you so much for the lovely review of Buckingham House. I will share your feedback with our team who take the utmost pride in offering the best care possible. We are so pleased that you and your loved one have a great experience with us.

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Review of
Buckingham House Care Home
from Gerry J (Husband of Resident) published on 16 December 2024

Submitted via Website • Report

Overall Experience

My wife is looked after very well with dignity and respect. Staff are attentive and caring. The staff know my wife really well and always make sure she is well dressed. Always a warm welcome from all staff.

Reply from Courtney Harry, Home Manager at Buckingham House Care Home

We appreciate you taking the time to share your positive comments regarding Buckingham House and our team. We are glad your experience and observations reflect the high standards of quality care we hold ourselves to here at Buckingham House and Maria Mallaband Care Group. Thank you.

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Review of
Kents Hill Care Home
from M T (Granddaughter of Resident) published on 13 December 2024

Submitted via Website • Report

Overall Experience

My nan joined Kent's Hill on her journey to end of life.
My nan has continually been made to feel comfortable making fantastic relationships with all of the staff in the home they all treat her with the utmost respect and kindness they value the dignity, she deserves.
As a carer myself for many years,

I was very skeptical about how she was going to be treated and I can't honestly say with my hand on my heart I wouldn't change it for the world all of the staff on the nightingale floor have become an extended family.

Reply from Anu Godagama, Home Manager at Kents Hill Care Home

We appreciate you taking the time to share your positive comments regarding Kents Hill Care home and especially the Nightingale team. We are glad your experience reflects the high standards of quality care we hold ourselves to here at Kents Hill, Maria Mallaband Care Group.

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Review of
Buckingham House Care Home
from Wayne L (Husband of Resident) published on 10 December 2024

Submitted via Website • Report

Overall Experience

My wife has been at Buckingham House Care Home for two years. Like many other homes staff retention and minor decoration issues arise but the management team work hard to resolve these. The care teams are constantly training and extremely well led by a manager that knows the home, residents and relatives

and friends inside out. You will always get a warm welcome at reception, tea coffee biscuits cakes also available. Reception is the go to place for anything, even a chat. Nurses run the floors with efficiency and always keep you updated with any changes or incidents with your loved one. The catering team do a great job I recommend the bacon sandwiches if you have an early appointment or stay for lunch you will not be disappointed, looking forward to Christmas dinner. The carers are kind and respectful and most will bend over backwards to accommodate your loved ones needs, will always greet you with a smile, they work long shifts and on occasions have to deal with upsetting situations, well done.

Reply from Courtney Harry, Home Manager at Buckingham House Care Home

Thank you for taking the time to leave us a review and share your experience of Buckingham House. We are so pleased that you and your loved one have a great experience with us. We will share your feedback with the team.

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Review of
Lace Hill Manor
from Linda B (Wife of Resident) published on 27 November 2024

Submitted via Website • Report

Overall Experience

I would highly recommend Lace Hill Manor. All of the staff are amazing and provide my husband who has dementia with the highest standard of care and kindness. There are so many activities available every day which he is encouraged to participate in designed to provide him with the stimulation he needs.

The home itself is bright with lots of natural light and has also become a welcoming and supportive environment for me at a time that has been very emotionally difficult for me to deal with. I simply cannot praise all of the staff highly enough and would like to say a massive thank you to all of them from both my husband and myself.

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Review of
Chartwell Manor
from Philip G (Son of Resident) published on 7 November 2024

Submitted via Postal Card • Report

Overall Experience

From our first day, Chartwell Manor has been the best place for mother to be. Whilst times are testing with her ill health, the staff have been amazing looking after her needs. With all the activities, the staff make everyone happy and not just sat around. Simply the best.

Reply from Hazel Greenway, Home Manager at Chartwell Manor

Thank you for your comments. The care and activity team are always happy to spend time supporting mum and ensure she is able to attend events around the home.

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Review of
Lace Hill Manor
from K W (Daughter of Resident) published on 31 October 2024

Submitted via Website • Report

Overall Experience

I wish to share my appreciation and to say thank you to all of the staff at Lace Hill. From the managers, front desk staff to the carers who provide the everyday care that my mum receives. They are all a credit to the home, they are easy to approach, friendly and welcoming whenever I or my family visit.

I would highly recommend Lace Hill Manor to families looking for a safe and friendly home for their loved ones. I am so grateful for all the care my mum receives.

Reply from Jo Widdowson, Regional Director at Lace Hill Manor

Thank you for your lovely comments. We are pleased to hear that you are happy with the care that we provide to your mum. We will pass your compliments to all staff.

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Review of
Lace Hill Manor
from Claire H (Daughter of Resident) published on 30 October 2024

Submitted via Website • Report

Overall Experience

Care staff are excellent. I have no concerns re care. I have given 4 stars as I think as titled a luxury care home there are some areas which do not match this ie lack of continuing maintenance/gardener which means things get left. Local contractors should be allowed to come in and cover this. Resident

minibus has not been in use for a very long time. A shame as likely a factor that draws relatives to use this care home.

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Review of
Chartwell Manor
from L B (Son of Resident) published on 29 October 2024

Submitted via Website • Report

Overall Experience

My father moved into Chartwell Manor 18 months ago, unwell, confused and very unhappy.
Thanks to the care, attention and nursing he has received we feel he is in the best place he could be and we are reassured that he is safe and well looked after.
Furthermore, the housekeeping team ensure everywhere

looks and smells clean and welcoming. It is well managed and run and I thoroughly recommend Chartwell Manor.

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Review of
Chartwell Manor
from A S (Granddaughter of Resident) published on 29 October 2024

Submitted via Website • Report

Overall Experience

My Grandmother has been a resident at Chartwell Manor Care Home for over a year now. She came for respite and chose to stay which was a huge decision but she had been in a couple of other homes for respite before and was always keen to get home, this time was different.
The staff at Chartwell are

dedicated, kind, caring, professional. The activities team put so much effort into tailoring the activities and trips for the residents. The food always looks and smells delicious with a lively variety. I've eaten there twice- a meal and an afternoon tea and they were both fantastic.
The care home is enthusiastic about getting involved with the community by hosting open events such as a summer festival, by sponsoring the local football team, by raising money for lots of different charities including national and local charities such as Emmett's Genies.
They have regular resident and relative meetings and take on board feedback. I rate their care highly.

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Review of
Buckingham House Care Home
from S S (Daughter of Resident) published on 17 October 2024

Submitted via Website • Report

Overall Experience

Dad is very happy in Buckingham House, he has settled in very well. The care is excellent here, all staff are so lovely and kind. The food is so good, especially the cakes. Activities are very good and the team are very caring. I would recommend Buckingham House to friends.

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Review of
Lace Hill Manor
from E I (Daughter-in-law of Resident) published on 14 October 2024

Submitted via Website • Report

Overall Experience

My mother-in-law has settled into Lace Hill Manor Care Home very well, this is because every staff member is very caring and attentive to her. As a family we all feel very welcomed on every visit and nothing is too much trouble.

Reply from Timea, Home Manager at Lace Hill Manor

Thank you for your feedback and kind words. We are delighted to hear that your mother-in-law has managed to settle.

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Review of
Lace Hill Manor
from Jackie L (Daughter of Resident) published on 14 October 2024

Submitted via Website • Report

Overall Experience

All staff very helpful and kind very understanding towards my Mum. Her room is very clean and tidy, she enjoys the events that are on during the day. She seems to enjoy the food and has never complained of being hungry. Good to see that the gardens have been seen to as it's lovely for my mum to look

out on from her room.

Reply from Timea, Home Manager at Lace Hill Manor

Dear Jackie, thank you for your feedback. We are pleased to hear that your Mum enjoys the food and the activities that are on offer. We will continue to ensure that we have a selection of meaningful programmes available for our residents to enjoy.

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Care Homes Owned by Maria Mallaband Care Group Ltd in Buckinghamshire

Maria Mallaband Care Group Ltd Locations in Buckinghamshire (4)

Maria Mallaband Care Group Ltd Reviews in Buckinghamshire (171)

Kents Hill Care Home

Kents Hill Care Home

Chartwell Manor

Buckingham House Care Home

Buckingham House Care Home

Chartwell Manor

Lace Hill Manor

Buckingham House Care Home

Buckingham House Care Home

Kents Hill Care Home

Buckingham House Care Home

Lace Hill Manor

Chartwell Manor

Lace Hill Manor

Lace Hill Manor

Chartwell Manor

Chartwell Manor

Buckingham House Care Home

Lace Hill Manor

Lace Hill Manor

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