Maria Mallaband Care Group Ltd in Cheshire | 7 Care Homes

Review of
Cavendish Court Care Home
from Diane G (Daughter of Resident) published on 20 March 2025

Submitted via Postal Card • Report

Overall Experience

Lovely staff, very caring and really proactive at keeping us up to date. Also amazing when my mum passed away.

Reply from Leanne Brunt, Home Manager at Cavendish Court Care Home

Thank you so much for your kind words. I will share your review with the staff team. They will be really pleased to hear this. We truly value your feedback. Thank you again.

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Review of
Hope Green Care Home
from S C (Daughter of Resident) published on 17 March 2025

Submitted via Postal Card • Report

Overall Experience

Hope Green is a warm, welcoming and friendly place. All the staff are approachable, kind and work hard to assist the residents. There appears to be a good staff to resident ratio and the residents are known well by all the staff. Thought is given to provide a variety of activities which residents are

gently encouraged to participate in. Medication and overall healthcare is provided. The laundry service is thorough but (my only criticism) items of underwear go missing frequently! Overall - I am happy.

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Review of
The Westbourne Care Home
from David C (Wife of Resident) published on 7 March 2025

Submitted via Postal Card • Report

Overall Experience

Great interaction from staff to residents.

Reply from Kelly Barlow, Home Manager at The Westbourne Care Home

We feel very privileged to look after your wife, she is a delightful resident. I'm so glad our care and support are meeting your expectations.

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Review of
The Westbourne Care Home
from Janet E (Daughter of Resident) published on 6 March 2025

Submitted via Postal Card • Report

Overall Experience

Admitted as an emergency we were lucky enough to be allocated this home and found the facilities and staff to be exceptional.

Reply from Kelly Barlow, Home Manager at The Westbourne Care Home

Thank you for your lovely words, we feel very privileged to look after you mum, she is a delightful resident. I'm so glad our care and support are meeting your expectations.

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Review of
Clarendon Court Care Home
from Helen A (Daughter of Resident) published on 28 February 2025

Submitted via Website • Report

Overall Experience

My mum stayed sadly for a short time at Clarendon Court, she had a stroke on Boxing Day and after a stay in hospital was transferred there. The home has a caring friendly atmosphere. The room was spacious and homely, they have made an effort to make what could be a clinical space warm and friendly and

although it is quite big it seemed smaller and more intimate. My mum passed away on the 7th of Feb the staff were caring, friendly and supportive just what we needed at a very difficult time.

Reply from Rachel Simpson, Home Manager at Clarendon Court Care Home

Thank you so much for taking the time to leave us such a lovely review. I can't tell you how much this means to our team, and we are so grateful. We are so pleased that you found the staff to be caring, friendly and supportive; we know how stressful and difficult this time can be and if we can make even a small difference we always aim to do so. Thank you again for your kind words and we will share those with the team.

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Review of
Carmel Lodge Care Home
from Diana B (Wife of Resident) published on 6 February 2025

Submitted via Postal Card • Report

Overall Experience

My husband was a resident at Carmel Lodge Care Home from 21.06.2024 until his death on 13.12.2024. From the day he arrived the staff treated him with great respect, dignity, interest and humour. After having 3 weeks in hospital, he improved dramatically, mentally and physically under their care. Sadly

at the beginning of December he had another major vascular incident. Their palliative end of life care was amazing, going above and beyond what was necessary. My heartfelt thanks go to the manager and all his staff for ensuring my husbands end of life was peaceful and dignified. Thank you.

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Review of
The Westbourne Care Home
from Samantha H (Daughter of Resident) published on 31 January 2025

Submitted via Website • Report

Overall Experience

My father spent 7 months being cared for at Westbourne following a hospital stay of 6 weeks. The care and support Dad received was humbling, what an amazing team of carers and nursing staff. They always had the time to talk to my family and reassure us through what was a very sad time seeing Dad's health

decline.
My family found much comfort in the last few weeks of Dad's life, and after he passed knowing he was so well looked after by all the staff at Westbourne.
We can't thank all the staff and the manager enough.
Dad was treated with dignity and respect throughout. He was always kept comfortable and clean, the laundry service was incredibly efficient too. The staff even rallied to his often over-the-top requests for very hot tea! Dad knew he was well looked after and that gave the family comfort also.
I must mention a particular carer, he was just amazing with Dad. We are so thankful for the support and care he gave Dad and the laughs. Dad was so fond of him.

Reply from Kelly Barlow, Home Manager at The Westbourne Care Home

Thank you for your kind words, it was an honour to care for your Dad here at The Westbourne. We will pass your comments on to the wider team as they will greatly appreciate this.

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Review of
Carmel Lodge Care Home
from T J (Husband of Resident) published on 30 January 2025

Submitted via Postal Card • Report

Overall Experience

The staff have been consistently kind, warm and gentle with my wife. She has settled well into the home. They have also been welcoming and supportive of me through this transition.

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Review of
Clarendon Court Care Home
from A W (Friend of Resident) published on 28 January 2025

Submitted via Postal Card • Report

Overall Experience

The staff are all very helpful and always more than happy to help with any question. My friend has settled in nicely and is very happy there. The staff always made a fuss of him and treat him with the greatest respect.

Reply from Rachel Simpson, Home Manager at Clarendon Court Care Home

Thank you so much for taking the time to review our home. I am so pleased that you have found the staff to be so helpful. It has been such a pleasure getting to know you all, and it's so reassuring when our lovely residents settle in so well and feel supported and respected to continue to live their lives to the fullest. I will pass on your wonderful comments to the team, we are always so grateful when people take the time to give us some feedback, it really does mean so much, so thank you again.

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Review of
Birch Heath Lodge
from Kate D (Daughter of Resident) published on 23 January 2025

Submitted via Postal Card • Report

Overall Experience

We could not have hoped for a more caring and comfortable place for our dear mum to spend her final weeks of life. Having come to Birch Heath Lodge with considerable care needs, after two months in hospital, Mum often commented on the welcoming nature and patience of all the staff. We all appreciated

this level of genuine thoughtfulness and professionalism, especially during our final week with Mum when every accommodation was made to make this difficult time much easier and peaceful.

Reply from Helen Chesters, Home Manager at Birch Heath Lodge

Thank you kindly for your review, I am pleased that your experience of Birch Heath Lodge was a positive one, despite the difficult circumstances. It was a pleasure to meet your family and thank you for trusting us with the care of your mother.

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Review of
Clarendon Court Care Home
from J H (Daughter of Resident) published on 15 January 2025

Submitted via Postal Card • Report

Overall Experience

My mum came into Clarendon Court from hospital and even before she arrived the staff had been in touch with me to understand more about her, the circumstances and our family. Mum, along with my elderly dad, were so well looked after and we were all made so welcome by all the staff. The whole experience

and genuine kindness and caring from the staff helped mum and us all at a very difficult time. I just want to say a huge thank you and would happily recommend Clarendon Court to anyone.

Reply from Rachel Simpson, Home Manager at Clarendon Court Care Home

Thank you so much for taking the time to review our home, your feedback is so important to us. It was an absolute pleasure to care for mum and get to know the whole family. I am so proud of the staff team and the kindness and care they always display, but it is so lovely to know we are getting everything right. I will pass on your lovely comments to the team, they will so appreciate you taking the time to write this review.

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Review of
The Belvedere
from J W (Wife of Resident) published on 15 January 2025

Submitted via Postal Card • Report

Overall Experience

Medical care very good. Entertainment ideas excellent. Staff training (especially dementia care needs) could be improved - engaging with residents more and more training in manual handling. Simple concise instruction when dealing with residents. Bedrooms to be more secure, not pleasant to find dirty

en-suite obviously used by other residents and other residents asleep on your bed! Like the idea of showing residents' choice of meals. Cleanliness of lounge, individual tables, chairs not good, general tidiness too leaves a lot to be desired.

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Review of
Cavendish Court Care Home
from J W (Wife of Resident) published on 9 January 2025

Submitted via Postal Card • Report

Overall Experience

A good experience at Cavendish Court in October 2024. Management and nursing staff worked well with care and kindness and all were polite and helpful.

Reply from Leanne Brunt, Home Manager at Cavendish Court Care Home

Thank you for your kind words and for taking the time to share your thoughts. It's lovely for the team to read what a difference they make not only to our residents but also to each resident's family. It was an honour and pleasure to support your husband during what was a difficult time for you all.

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Review of
Clarendon Court Care Home
from Freddy O (Son of Resident) published on 6 January 2025

Submitted via Website • Report

Overall Experience

My mum is being very well looked after and her needs are being met excellently. The staff are all very friendly and helpful. Having experienced a few care homes in the past with my grandparents, this is the best one I have been to. Keep up the good work.

Reply from Rachel Simpson, Home Manager at Clarendon Court Care Home

Thank you so much for this lovely review. It was an absolute pleasure caring for your wonderful Mum and getting to know you all. I will pass on your kind words to the staff, I know they will be so grateful. My team work so hard and it is always wonderful to hear that we got things so right. Thank you again for taking the time to review us, it really does mean so much.

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Review of
The Belvedere
from J N (Daughter of Resident) published on 5 December 2024

Submitted via Postal Card • Report

Overall Experience

My dad was in The Belvedere for four weeks of respite care. During this time my dad was generally happy/settled and my mum and myself visited daily. All the staff were very friendly and provided a good standard of care. Any issues we raised were considered and acted upon in a timely manner which we

were grateful for. Key areas for improvement would be with respect to accessibility out of the care home for wheelchair users (cobbled streets outside) and minimal outside facilities and improvements in cleanliness of mobile tables residents ate off in the lounge/dining room.

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Review of
Birch Heath Lodge
from John G (Son of Resident) published on 14 November 2024

Submitted via Postal Card • Report

Overall Experience

We are happy mum is in your care, however when we call on mum she is in a wheelchair, not a room chair. We see a lot of different staff, you must have a turn over of people. Also mum does have a good selection of clothes, but seems to be in old clothes and she quite recently has her tea or coffee spilt

down her top. Apart from these minor issues, we are happy with the care you give her.

Reply from Helen Chesters, Home Manager at Birch Heath Lodge

Thank you for your feedback. I am pleased that you appear generally happy with your mother's care at Birch Heath Lodge. I would like to encourage you to come and have a chat with me to discuss how I can resolve the issues you have raised. We appreciate all feedback as this helps us to improve the service we offer.

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Review of
Carmel Lodge Care Home
from T S (Daughter of Resident) published on 11 November 2024

Submitted via Postal Card • Report

Overall Experience

My mother is very settled at the home and benefits from the routine and calm, caring help. This has helped her anxiety. The staff are very competent and caring. This includes the ancillary staff. I am kept informed appropriately as to my mother's health and care needs and what is happening in the home.

There are opportunities for her to have her hair done, which she appreciates and other services such as chiropody and eye testing. The activities offered are entertaining in part for her - she is unlikely due to her condition and nature to join in all these.

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Review of
Hope Green Care Home
from Elizabeth W (Respite Resident) published on 7 November 2024

Submitted via Postal Card • Report

Overall Experience

I was made very welcome. Staff are friendly and helpful.
Going in for meals needs to be more organised.
Food could be better and hotter.

Reply from Olivia Johnson, Home Manager at Hope Green Care Home

Thank you for your review. We are pleased that you felt we are doing well in some areas. Your feedback is very important to us, and we will look to see how we can improve where needed.

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Review of
Birch Heath Lodge
from S T (Daughter of Resident) published on 6 November 2024

Submitted via Postal Card • Report

Overall Experience

My father has been looked after with great care and kindness. Dad really enjoys the food provided.

Reply from Helen Chesters, Home Manager at Birch Heath Lodge

Thank you for your kind review, I am pleased that you rate our care and kindness so highly, I am proud of the staff team and how hard they work to support our residents. It is lovely to hear that your father enjoys the meals provided at Birch Heath Lodge, our chef works hard to provide appetising meals that suit each individual person's tastes.

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Review of
Cavendish Court Care Home
from Sarah M (Daughter-in-law of Resident) published on 17 October 2024

Submitted via Postal Card • Report

Overall Experience

The staff are always so caring and thoughtful towards my mother-in-law. She is very settled and content.

Reply from Leanne Brunt, Home Manager at Cavendish Court Care Home

Thank you for your review, we are delighted to hear that your mother in law is settled and content at Cavendish Court. It's always our aim to reassure families that their loved ones are in a safe place and being well cared for, so we are grateful that you have been able to share your positive experience. Many thanks.

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Care Homes Owned by Maria Mallaband Care Group Ltd in Cheshire

Maria Mallaband Care Group Ltd Locations in Cheshire (7)

Maria Mallaband Care Group Ltd Reviews in Cheshire (463)

Cavendish Court Care Home

Hope Green Care Home

The Westbourne Care Home

The Westbourne Care Home

Clarendon Court Care Home

Carmel Lodge Care Home

The Westbourne Care Home

Carmel Lodge Care Home

Clarendon Court Care Home

Birch Heath Lodge

Clarendon Court Care Home

The Belvedere

Cavendish Court Care Home

Clarendon Court Care Home

The Belvedere

Birch Heath Lodge

Carmel Lodge Care Home

Hope Green Care Home

Birch Heath Lodge

Cavendish Court Care Home

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