Maria Mallaband Care Group Ltd in Devon | 2 Care Homes

Review of
Claremont Manor Care Home
from M H (Partner of Resident) published on 4 March 2025

Submitted via Website • Report

Overall Experience

I would like to thank the staff at Claremont Manor, my partner passed away in the early hours on Tuesday morning, her family was by her side and myself, it's possibly the hardest thing I've done.
The staff were outstanding, and a big thanks go to the night girls.
It's been a terrible time for the

family and me, but with understanding staff made things a little easier.
God bless the manager and all the staff.

Reply from Katy Ullah, Customer Relations Manager at Claremont Manor Care Home

Thank you for taking the time to write a lovely review at such a difficult time. It is our pleasure to be able to offer support and comfort to yourself and the family whilst caring for your partner. We wish you all the best, take care of each other. Katy.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Kings Manor Care Home
from Alison W (Mother of Resident) published on 29 January 2025

Submitted via Website • Report

Overall Experience

My mum was looked after from Feb 24 to Sept 24. She enjoyed a good chat with the staff. Who were very friendly towards her and I feel that they enjoyed her company as well.
The rooms are nice, and spacious and were kept clean overall all but more could have been done.
The care was very good, however

at times also a little lacking, this was due to staffing levels.
Towards the end of Mum's care, the end-of-life care seemed a little rushed and didn't flow as well as I thought, but this was all new to me. I was allowed to stay with my mum until she passed, which was very peaceful in the end. The staff looked after me and were very kind, nothing was rushed or too much for them.
Kings Manor is a lovely care home with wonderful staff, they all work hard and are passionate. It has a lovely aspect, the scenery around the building, the pleasant garden, and the balconies you can sit and chill out on.
I am happy my mum spent the end of her life here, I believe my mum was happy with the choice.
Thank you.

Reply from Marita Westaway, Home Manager at Kings Manor Care Home

Thank you for your kind review, I am happy to hear that staff were attentive to both Mum and your family and that you feel she was happy at Kings Manor. She was a lovely lady, who we were privileged to care for in her final days.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Kings Manor Care Home
from S D (Daughter-in-law of Resident) published on 16 January 2025

Submitted via Postal Card • Report

Overall Experience

All of the staff show empathy and care. We are satisfied that our family member is in the best possible hands at Kings Manor.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Kings Manor Care Home
from S B (Daughter of Resident) published on 13 January 2025

Submitted via Postal Card • Report

Overall Experience

Dad came into Kings Manor back in June and has settled in. The staff are very attentive, caring, and professional, and always happy to chat with him and help my Dad. It is very comforting to us all especially my Mum that my Dad is comfortable and well cared for. However, we do feel that sometimes there

is a lack of communication between the staff and family. We also feel that the cleanliness of Dad's room is not always to the standard we would like. Overall we are happy with the home facilities, Dad's room, and importantly the care he receives. Thank you.

Reply from Marita Westaway, Home Manager at Kings Manor Care Home

Many thanks for your lovely review, it is so nice to hear that Dad has settled in well and that the team are happy to chat. I am sorry that you feel there is a lack of communication, we will strive to improve on this, but please feel free to contact me directly with any concerns.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Kings Manor Care Home
from H A (Granddaughter of Resident) published on 13 January 2025

Submitted via Website • Report

Overall Experience

Very poor communication between the staff members and resident's family members. I don't think the families are told enough about the residents health and safety. If the resident has been/or is unwell and is taking medication for it, then the families should be told.

Reply from Marita Westaway, Home Manager at Kings Manor Care Home

I am sorry that you have these concerns, please be assured that your Nan's wellbeing is our priority, I would be happy to meet with you to discuss your concern in more detail.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Claremont Manor Care Home
from Sylvia C (Daughter of Resident) published on 13 January 2025

Submitted via Website • Report

Overall Experience

The Claremont Manor team have been really helpful and friendly. They gave my mum and other residents personal Christmas presents which shows a level of individual care. The food is excellent and the atmosphere over Christmas with all the events was amazing. As a daughter who has a close relationship

with her mum, I couldn't recommend anywhere better. Thank you!

Reply from Katy Ullah, Customer Relations Manager at Claremont Manor Care Home

Thank you for your lovely review, we had such a lovely Christmas didn't we! It is our pleasure to care for your wonderful mum.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Claremont Manor Care Home
from M C (Son of Resident) published on 3 January 2025

Submitted via Website • Report

Overall Experience

Claremont Manor is a home built especially for the needs of older people and people in need of care. It was refreshing to see the quality of the design that made life easier for service users, their visitors and of course staff.
My parent moved into the home and it immediately felt like they were

being well cared for both physically and mentally.
Staff at the home went above and beyond to make sure some of the visitors who have disabilities were able to visit and were comfortable in their visit.
My parent was able to take part and experience the wide range of activities that take place at Claremont Manor, important in making them feel part of a community at the home.
The kindness, sensitivity and professionalism of the staff is outstanding.

Reply from Katy Ullah, Customer Relations Manager at Claremont Manor Care Home

Thank you for your kind review, it has been a pleasure to care for your parent and your family members.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Kings Manor Care Home
from M T (Son of Resident) published on 13 December 2024

Submitted via Website • Report

Overall Experience

My Dad was looked after in Kings Manor Care Home from May to October 2024. During this time all of the staff were caring, friendly, helpful, and professional. The environment was clean comfortable and pleasant with lovely views which Dad enjoyed. Dad settled after a while and enjoyed chatting to the

staff and other clients. Overall I feel Kings Manor was a good choice and gave Dad the best quality of life possible for him.

Reply from Marita Westaway, Home Manager at Kings Manor Care Home

Thank you for your lovely review. I am pleased that you felt that King's Manor was a good choice for Dad. He was a pleasure to look after and, as you say, enjoyed a good chat with the staff and other residents.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Kings Manor Care Home
from R W (Niece of Resident) published on 6 December 2024

Submitted via Website • Report

Overall Experience

Easily the best option we looked at in the area. Great care, facilities, and staff. No residents are left sitting around in a circle in the lounge to entertain themselves. No faint aroma of urine which pervades quite a few homes.
Would heartily recommend it.

Reply from Marita Westaway, Home Manager at Kings Manor Care Home

Thank you very much for your lovely review which I will relay to the team, I am really pleased that you chose Kings Manor as the home for your loved one. We pride ourselves on treating every resident as an individual and tailor our care around them.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Claremont Manor Care Home
from E R (Daughter of Resident) published on 18 October 2024

Submitted via Website • Report

Overall Experience

Despite all our concerns, mum settled in quickly and is very happy.
Claremont Manor Care Home is a beautiful environment made more so by its special staff who go out of their way to stop and chat whenever they see a resident.
The rooms are spacious and comfortable - kept spotlessly clean as are all

areas.
Food is served (for those who choose to go there) in a welcoming dining room and offers a good variety.
The activities team put on a varied and engaging programme.
We are delighted to have found such a perfect, caring environment for mum and grateful to all who show her so much love.

Reply from Katy Ullah, Customer Relations Manager at Claremont Manor Care Home

Thank you for your lovely review. Your mum is very special to all of us and an absolute pleasure to care for.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Claremont Manor Care Home
from Cathy E (Wife of Resident) published on 17 October 2024

Submitted via Website • Report

Overall Experience

I have never met such a friendly, welcoming and caring bunch of people who consistently do their best to look after my husband and brighten his day. He needs help to do everything and cannot speak, but this isn't a problem for them or him. I visit daily and am sure that he is in the best possible place

for him.

Reply from Katy Ullah, Customer Relations Manager at Claremont Manor Care Home

Thank you for your very kind review. It's a pleasure to have your husband living with us and we enjoy making him smile!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Claremont Manor Care Home
from S G (Wife of Resident) published on 17 October 2024

Submitted via Website • Report

Overall Experience

I have been very pleased with my husband's care at Claremont Manor Care Home. The staff have all been very professional, kind and caring. This has made a difficult time much easier to cope with. My husband is happy that he is in the right place for his nursing needs and he feels safe and secure. The

manager and staff pay attention to detail and are meticulous in his care. The food is excellent and varied. His room is bright, airy and comfortable for him, and his visitors. Our dog is welcome to visit, which is a great comfort.

Reply from Katy Ullah, Customer Relations Manager at Claremont Manor Care Home

Thank you for your kind review. We are pleased to be providing a safe and comfortable space for all of the family, dog included!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Claremont Manor Care Home
from Judith E (Daughter of Resident) published on 16 October 2024

Submitted via Website • Report

Overall Experience

Staff unfailingly pleasant and helpful and always welcoming to visitors.
The home environment is lovely - excellent facilities, excellent food and attentive care.
I am very happy with the care mum is receiving.

Reply from Katy Ullah, Customer Relations Manager at Claremont Manor Care Home

Thank you for your review and trusting us with your mothers care needs. She's a lovely lady and become a valued member of our community.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Claremont Manor Care Home
from Amanda F (Daughter of Resident) published on 16 October 2024

Submitted via Website • Report

Overall Experience

My mother has now been in Claremont Manor for five months. During that time the number of occupants has grown considerably and, at times, there have been some teething problems. However, all through this time all the staff have been caring and supportive. It is great for me to know that mum is being

looked after so well and gives me peace of mind. The staff are also very friendly when any of the family visit and are accommodating of all the family including the great grandchildren and the dogs! As a new home all the facilities are excellent and the staff encourage the residents to participate in various activities. I couldn't ask for a better place for mum to spend her twilight years.

Reply from Katy Ullah, Customer Relations Manager at Claremont Manor Care Home

Thank you for the lovely review, your mother is a special lady and it's been a joy to have her living with us. We particularly like the furry visitors too!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Claremont Manor Care Home
from Catherine Y (Daughter of Resident) published on 16 October 2024

Submitted via Website • Report

Overall Experience

Mum has been at Claremont Manor Care Home for several months now. She was initially very resistant to any sort of support and still speaks about going home but we can tell that she responds positively to all the caring and lovely staff.
She joins in with activities and trips and actually socialises

now.
The staff are very friendly, approachable and compassionate. They have communicated well with family and welcomed us in too. The range of activities and visitors to Claremont is tremendous and the care provided is exemplary.
The environment is lovely and dining facilities and food are brilliant. It is very reassuring to know that mum is not only cared for well, but with affection and a real understanding of the complexities of dementia.
Our thanks go to all the staff in every capacity who all contribute to making this home from home.

Reply from Katy Ullah, Customer Relations Manager at Claremont Manor Care Home

Thank you for your very kind review, your mum has settled so well and made some lovely friendships. She is a pleasure to have living with us.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Claremont Manor Care Home
from G E (Daughter of Resident) published on 16 October 2024

Submitted via Website • Report

Overall Experience

Wonderful care received by all staff. Even through difficulties, staff are very competent, warm and knowledgeable, they have welcomed us as a family where nothing is too much trouble. Senior staff and management are professional and on the ball. The setting is clean and luxurious. Service users are

involved with food and drink choices and preferences, this is so important!
Activities are available daily service users are encouraged to join in and respected with their choice if declined.
Overall I would recommend Claremont Manor Care Home as a care home, I wouldn't
want my dad to be anywhere else with his needs.

Reply from Katy Ullah, Customer Relations Manager at Claremont Manor Care Home

Thank you for your kind review, we are really pleased that your dad is happy and settled here and it is always a pleasure to see the family. Thanks again.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Claremont Manor Care Home
from Susan B (Daughter-in-law of Resident) published on 16 October 2024

Submitted via Website • Report

Overall Experience

My mother-in-law has been a resident since June 2024 and has been extremely well looked after. This has been especially relevant recently, as her son, my husband, has been very poorly himself and I have been unable to visit mum much. I know she is safe in her environment, she is comfortable and her

medical needs are being addressed. This has been a great relief to me.

Reply from Katy Ullah, Customer Relations Manager at Claremont Manor Care Home

Thank you for your kind review, your mum is a lovely lady and we are all supporting her during this difficult time. Take care and see you soon.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Claremont Manor Care Home
from B G (Daughter of Resident) published on 11 October 2024

Submitted via Website • Report

Overall Experience

I have been blown away by both the facilities available and the staff at Claremont Manor Care Home. The environment is spacious, clean and perfectly set up to meet all levels of resident needs. I think its great that there is a bar, movie theatre, lounges, hair dressers and grandchildren's room. It

really has that an air of luxury. Love that the dining areas are really like cafes and restaurants. The menus look great. Every member of staff I encounter has been nothing but polite and supportive. Nothing seems too much trouble. You can visit whenever you want and they seem to be constantly running family events. Claremont Manor has a real community feel about it.

Reply from Katy Ullah, Customer Relations Manager at Claremont Manor Care Home

Thank you so much for your lovely review, we are pleased you have chosen our home for your father and it is a pleasure to have him here. Family is so important and we will always welcome visitors with open arms. Thanks again.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Claremont Manor Care Home
from Jane L (Daughter of Resident) published on 18 September 2024

Submitted via Postal Card • Report

Overall Experience

Everyone is friendly, welcoming and helpful. I feel they love Mum as if she was their own mum. Every carer is taken to encourage eating and drinking though she's the world's slowest. Whether cleaners, maintenance or front-line staff they all seem to take pride in caring creating this lovely atmosphere.

The building is amazing with plenty of facilities even on a rainy day. The lifestyle coordinators work hard to involve residents in things they enjoy.

Reply from Katy Ullah, Customer Relations Manager at Claremont Manor Care Home

Thank you for your kind review. Your mum is so special to all of the team, and we love having her here. The whole family are always welcome and a pleasure to see. Thanks.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Claremont Manor Care Home
from K G (Daughter of Resident) published on 16 August 2024

Submitted via Website • Report

Overall Experience

The facilities and staff at Claremont Manor are wonderful. They show so much care and love for all of their residents and I'm so thankful that my mother is able to live there.
It is always spotlessly clean, laundry is turned over fast, food is delicious. All of the staff, the cleaners, hospitality

team, activity coordinators, carers, nurses and management team put their all into providing such a homely and welcoming atmosphere. I recommend Claremont Manor to everyone I speak to.

Reply from Katy Ullah, Customer Relations Manager at Claremont Manor Care Home

Thank you for your kind words and positive recommendations, it is much appreciated. It is a pleasure to care for your mother here at Claremont Manor. Thank you again.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Care Homes Owned by Maria Mallaband Care Group Ltd in Devon

Maria Mallaband Care Group Ltd Locations in Devon (2)

Maria Mallaband Care Group Ltd Reviews in Devon (57)

Claremont Manor Care Home

Kings Manor Care Home

Kings Manor Care Home

Kings Manor Care Home

Kings Manor Care Home

Claremont Manor Care Home

Claremont Manor Care Home

Kings Manor Care Home

Kings Manor Care Home

Claremont Manor Care Home

Claremont Manor Care Home

Claremont Manor Care Home

Claremont Manor Care Home

Claremont Manor Care Home

Claremont Manor Care Home

Claremont Manor Care Home

Claremont Manor Care Home

Claremont Manor Care Home

Claremont Manor Care Home

Claremont Manor Care Home

Awards / Recognitions (3)

Loading

Loading

Loading

Loading

Promote on carehome.co.uk

Search for

Care Seekers

Job Seekers