Maria Mallaband Care Group Ltd in Durham | 4 Care Homes

Review of
Willowdene Care Home
from Jeff V (Son of Resident) published on 5 February 2025

Submitted via Postal Card • Report

Overall Experience

A very nice clean and very caring place for my mother to stay, staff are very professional and attentive to my mother's needs. I could not wish for a better place to both keep my mother safe and to put my mind at ease. If I had to score it would be 10/10. Thank you Willowdene.

Reply from Ruth Wilkinson Robson, Home Manager at Willowdene Care Home

Thanks for taking the time to leave such a great review, I will pass this on to the team as they will appreciate your kind words.

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Review of
Willowdene Care Home
from P M (Resident) published on 28 January 2025

Submitted via Postal Card • Report

Overall Experience

What a lovely place, with a warm welcome, and lovely and friendly staff.

Reply from Ruth Wilkinson Robson, Home Manager at Willowdene Care Home

Thank you for your kind review, we will certainly share this with our team as they will appreciate your kind words.

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Review of
Rose Lodge Care Home
from S S (Daughter-in-law of Resident) published on 28 January 2025

Submitted via Website • Report

Overall Experience

Our experience with Rose Lodge Care Home was very positive during our loved one's respite stay of several weeks. The staff provided excellent attention to all aspects of personal care, ensuring my Mother-in-law was well-looked after with regular visits from the hairdresser and good attention to grooming

needs.
The team's holistic approach stood out - they didn't just focus on basic care but ensured residents had access to services that maintained their dignity and well-being. Staff showed genuine care in their interactions, making it feel more like a home than a facility.
The level of personal attention and professionalism gave us great peace of mind. We're grateful for the compassionate care provided by the Rose Lodge team during this time.

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Review of
Willowdene Care Home
from Carole E (Respite Resident) published on 17 January 2025

Submitted via Postal Card • Report

Overall Experience

I was admitted by ambulance on the 17th of October for respite care for 6 weeks after breaking my wrist and a sprained ankle. A warm, welcoming greeting from management and staff alike was so reassuring. My nicely decorated room and furniture and ensuite were clean, tidy, and spacious enough to accommodate

my various mobility aids. Each staff member, without exception, gave me their full caring attention with a smile and comforting words, from management, administrators, carers, kitchen, household, and cleaners. Activities (varied) to socialise and exercise with other residents were so reassuring. A safe friendly haven.

Reply from Ruth Wilkinson Robson, Home Manager at Willowdene Care Home

Dear Carole, thank you so much for your lovely review. We are so pleased you had a great respite stay with us and felt well cared for and safe. It would be great to see you again, feel free to visit us any time.

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Review of
Willowdene Care Home
from Eric E (Husband of Resident) published on 7 January 2025

Submitted via Postal Card • Report

Overall Experience

My wife suffered broek bones as a result of a fall. We were unable to manage at home so general practitioner arranged for her to recover from her injuries in care at Willowdene. She received every possible care and attention from all staff to facilitate the most speedy return to a level of mobility

which enabled her to return home.

Reply from Ruth Wilkinson Robson, Home Manager at Willowdene Care Home

Thank you for your kind review, we will be sure to share this with our wider team as your words are much appreciated.

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Review of
Field View
from Lavinia h (Daughter of Resident) published on 19 December 2024

Submitted via Website • Report

Overall Experience

My mam has been a resident in Field View since January this year and I can honestly say she could not have chosen a better home, there are so many good points. Firstly the carers, admin and domestic staff are all amazing, they are all so friendly and loving towards the residents, nothing is too much

trouble for them. They are always smiling and go out of their way to make the residents, such as my mam feel cared for and above all else happy and loved. The rooms are an adequate size and can be made homely and they are always beautifully clean.
They have lots of activity's, there is always something happening such as singers, bingo, games always something to look forward to its just great to see my mam singing along especially to Elvis and especially just being happy.

Reply from Tanya Hardy, Manager at Field View

Thank you so much for your kind review, its greatly appreciated.

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Review of
Rose Lodge Care Home
from N M (Son of Resident) published on 5 December 2024

Submitted via Postal Card • Report

Overall Experience

My mother has stayed at Rose Lodge for respite. She was very happy when we visited as she was not on her own. My family were very impressed at how friendly the staff were. The home is very clean, with plenty of activities. The manager was very helpful to us. As a family, we felt Mam was safe at Rose

Lodge.

Reply from Nicki Wheatley, Home Manager at Rose Lodge Care Home

Thank you for taking the time to provide this positive feedback. Your lovely comments will be shared with the team and all feedback received is used to continuously improve the lives of the people who live and stay with us.

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Review of
Rose Lodge Care Home
from E M (Son of Resident) published on 27 November 2024

Submitted via Website • Report

Overall Experience

When I visited Mam in Rose Lodge she was very happy and comfortable staff were helpful and kind Mam's room was very nice and clean I was happy with Mam's care there, all the facilities were excellent.

Reply from Nicki Wheatley, Home Manager at Rose Lodge Care Home

Everyone at Rose Lodge really appreciates your kind words, we aim to provide the best possible care for the people who live with us and receiving your review is very encouraging.

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Review of
Willowdene Care Home
from Tracey M (Daughter of Resident) published on 11 November 2024

Submitted via Website • Report

Overall Experience

From my first interaction with Willowdene via an initial call the staff were friendly, informative and understanding. For my father and me as his daughter, the hard decision for Dad to move into Willowdene was made easier by the staff's understanding of the situation and showing caring and friendly

hospitality from the beginning. Nothing was too much trouble and where they could help with requests, staff did so. The emphasis was very much based around Willowdene being a home and residents were made to feel welcome and at home. For my father at this time he found giving up his independence was very difficult and here again the staff went to great lengths to help him retain as much of his independence for as long as possible in his last few weeks. For us as a family, this was a very emotional time and situation, staff helped where they could and showed great support and empathy not only to the residents but to the family as well.

Reply from Ruth Wilkinson Robson, Home Manager at Willowdene Care Home

Thank you for your kind review, we are glad to hear that you and your Father felt supported and well cared for, will be sure to share this with our team as it is much appreciated.

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Review of
Rose Lodge Care Home
from Susan B (Daughter of Resident) published on 7 November 2024

Submitted via Website • Report

Overall Experience

My mam has been here for the past couple of weeks recovering from illness. She is going home tomorrow, but her stay here has been lovely. All the staff are ultra friendly and approachable. Her room was spacious and cosy. They have a lovely dining room laid out like a restaurant and she even got a daily

cooked breakfast. There were also plenty of activities for residents. I can honestly say this place is really good and definitely recommend it. Thank you to everyone for taking good care of my mam.

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Review of
Willowdene Care Home
from A H (Daughter of Resident) published on 13 September 2024

Submitted via Postal Card • Report

Overall Experience

Dad was admitted to Willowdene in May and has spent the last few months there. We could not fault the care, attention and professional that everyone who worked there displayed. They went the extra mile to care, not only for Dad but for me and my sister too and no query was too big. What I really appreciated

was that whenever I rang for updates, they always had time to answer my endless questions. Thank you.

Reply from Ruth, Home Manager at Willowdene Care Home

Thank you for the lovely review, we will share this with our team as I am sure they will appreciate your kind words.

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Review of
Willowdene Care Home
from R H (Daughter of Resident) published on 12 September 2024

Submitted via Postal Card • Report

Overall Experience

Since Dad was admitted to Willowdene Care Home we have been impressed with his care. The staff are pleasant, friendly and most importantly professional and dedicated to their residents. They also made sure my sister and myself were coping, looked after and supported during the final days of our dad's

long life.

Reply from Ruth, Home Manager at Willowdene Care Home

Thank you for taking the time to leave such a kind review, we will share this with our team as they will certainly appreciate your feedback.

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Review of
Yohden Hall Care Complex
from K W (Son of Resident) published on 29 August 2024

Submitted via Postal Card • Report

Overall Experience

Dad has been here just over a year and we cannot find fault with the care my dad has received in that time. Staff, food, care, cleanliness. He is 96 and with that age come plenty of problems, but they get through it with plenty of smiles. Many thanks to all concerned.

Reply from Jill, Regional Director at Yohden Hall Care Complex

Thank you for your lovely feedback. We will be sure to share this with the staff team and I'm sure they will be delighted that you are happy with the service provided to your Dad.

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Review of
Yohden Hall Care Complex
from P T (Sister of Resident) published on 29 August 2024

Submitted via Postal Card • Report

Overall Experience

Care home is very clean and does not smell. Security is good - you sign in and out. All staff are friendly and efficient and very approachable. Plenty of activities ongoing, garden areas well maintained.
Management will address any concerns promptly. Rooms are bright and clean.
Serve lovely meals

and plenty of choice.
Maintenance staff act quickly to do jobs required.

Reply from Jill, Regional Director at Yohden Hall Care Complex

Thank you for taking the time to post a review. I am pleased that you find staff to be responsive at Yohden Care Complex. It will be great to share your feedback with the staff and management team as they take pride in striving to delivering the best service possible.

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Review of
Yohden Hall Care Complex
from D M (Daughter of Resident) published on 29 August 2024

Submitted via Postal Card • Report

Overall Experience

From what I have seen I am very happy that Dad can be cared for in this home. The staff seem genuinely caring and seem valued by managers for what they do. The staffing levels seem to meet the requirements of residents well.

Reply from Jill, Regional Director at Yohden Hall Care Complex

Thank you for taking the time to provide us with feedback. It will be great to share this with the staff team at Yohden.

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Review of
Yohden Hall Care Complex
from S C (Sister of Resident) published on 29 August 2024

Submitted via Postal Card • Report

Overall Experience

My brother has only been living in your care a short while he is so happy, the staff and management are so friendly, kind and willing to help in any way they can, nothing is a problem. When I visit my brother I feel so happy to see him talking to staff and residents, the staff have so much respect for

the residents and treat them as family.

Reply from Jill, Regional Director at Yohden Hall Care Complex

Thank you for taking the time to provide us with feedback. We are pleased that your brother has settled in well to Yohden and that your experience of the service so far has been positive. We will share your review with the staff team who take pride in striving to provide the best possible care.

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Review of
Yohden Hall Care Complex
from M B (Wife of Resident) published on 29 August 2024

Submitted via Postal Card • Report

Overall Experience

Staff at Yohden Hall are a tight knit team - very professional, caring and helpful in every department. I have complete trust in all the staff. It gives me peace of mind to know that my husband is getting the best care and attention. My husband is shown great respect and dignity. He is always clean,

neat and tidy.

Reply from Jill, Regional Director at Yohden Hall Care Complex

Thank you for your lovely feedback. I am pleased to hear that you are happy with the service and the care provided to your husband at Yohden. We will share your feedback with all of the staff team whom I'm sure will be delighted to receive this.

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Review of
Yohden Hall Care Complex
from T P (Niece of Resident) published on 29 August 2024

Submitted via Postal Card • Report

Overall Experience

Lovely complex with lovely staff. My uncle loves the complex and is very well looked after.

Reply from Jill, Regional Director at Yohden Hall Care Complex

Thank you for taking the time to provide feedback. We will share your comments with the staff team.

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Review of
Yohden Hall Care Complex
from M S (Wife of Resident) published on 29 August 2024

Submitted via Postal Card • Report

Overall Experience

Very friendly staff and residents well looked after.

Reply from Jill, Regional Director at Yohden Hall Care Complex

Thank you for your review. Will be sure to share your feedback with the staff team.

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Review of
Yohden Hall Care Complex
from Barbara W (Sister of Resident) published on 29 August 2024

Submitted via Postal Card • Report

Overall Experience

Lovely place, staff are very lovely.

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Care Homes Owned by Maria Mallaband Care Group Ltd in Durham

Maria Mallaband Care Group Ltd Locations in Durham (4)

Maria Mallaband Care Group Ltd Reviews in Durham (357)

Willowdene Care Home

Willowdene Care Home

Rose Lodge Care Home

Willowdene Care Home

Willowdene Care Home

Field View

Rose Lodge Care Home

Rose Lodge Care Home

Willowdene Care Home

Rose Lodge Care Home

Willowdene Care Home

Willowdene Care Home

Yohden Hall Care Complex

Yohden Hall Care Complex

Yohden Hall Care Complex

Yohden Hall Care Complex

Yohden Hall Care Complex

Yohden Hall Care Complex

Yohden Hall Care Complex

Yohden Hall Care Complex

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