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Care Home Owned by Maria Mallaband Care Group Ltd in Essex

9.3 Group Review Score (the average from all locations with a review score)

Only the locations & reviews in Essex for Maria Mallaband Care Group Ltd are showing below.

View the details of all 78 locations (with 4673 reviews) owned by Maria Mallaband Care Group Ltd

Maria Mallaband Care Group Ltd Locations in Essex (1)

 

1 Care Home owned by Maria Mallaband Care Group Ltd in Essex

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Highfield Private Care Home

Mandeville Road, Saffron Walden CB11 4AQ 

9.7 50 reviews
"My cousin is a resident of Highfield. I am no expert but the staff appear to be well trained and caring under firm but friendly management…"   Read all 50 reviews
Location Type Care Home

Highfield is an established, largely purpose-built care home offering residential, nursing and dementia care. Its dedicated staff has been selected not only for their professional ability but also for their commitment to truly making a difference for… Read more about Highfield Private Care Home

  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Learning Disability
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • Mental Health
  • Younger Adults
  • Sensory Impairment
  • Eating Disorders
  • Substance Misuse
  • 60 Rooms from £1,694 / week

Maria Mallaband Care Group Ltd Reviews in Essex (50)

9.3
Maria Mallaband Care Group Ltd has a Group Review Score of 9.3 (9.298) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Maria Mallaband Care Group Ltd must have a Review Score.

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Review of

Highfield Private Care Home

from John T (Cousin of Resident) published on 31 October 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My cousin is a resident of Highfield. I am no expert but the staff appear to be well trained and caring under firm but friendly management by the Manager and Deputy. Medical issues have been attended to promptly with a doctor in attendance when necessary. My cousin and I are satisfied and often impressed
by the care and consideration he is given. In particular, the way in which residents and their families are encouraged to voice their opinions on how the home is run, the activities provided, the food served and anything else they want to say either by themselves or in regular meetings. The management reacts positively to these views and also ensures that any remedial action is well known.

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Review of

Highfield Private Care Home

from Tim D (Son of Resident) published on 12 May 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Highfield looked after our dad brilliantly.
The staff were so caring and went above and beyond in their care.
They are very welcoming of visitors.
We particularly appreciate the opportunities for residents to go out on visits, including the pub.

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Review of

Highfield Private Care Home

from James K (Son of Resident) published on 9 May 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad spent the final two years of his life at Highfield Care Home, which was a surprise as he’d always said he never go and live in a care home. But he settled in well, and as it turned out, he actually loved finding a second family among the staff there, always ready to hear about the ups and downs
of each other's lives and to crack a joke when times were tough. They are a great team, and the care Dad got was exceptional.
Dad sadly passed away at the home, but he did so peacefully and in comfort. We can't thank the home enough for all they did for him. Including actually improving his quality of life by sorting out long-standing problems like leg ulcers and getting his cataract done, as much as being there for him as his health declined. The attentiveness and kindness he received were a revelation to us, just as much as it was to my dad.

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Review of

Highfield Private Care Home

from Kay K (Daughter of Resident) published on 5 May 2023

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My father was a resident for almost two years until his death in November 2022. He received a high standard of care whilst he was there. I felt extremely confident that my dad was being well cared for. There were a range of activities for the residents to enjoy and I know Dad enjoyed some of these,
especially visits to pubs and restaurants which were things he loved to do when he lived at home. The staff were very caring, especially as his family could not visit very often as they all live a distance away. This went a long way to give me peace of mind.

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Review of

Highfield Private Care Home

from Maureen G (Daughter of Resident) published on 25 April 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care at Highfield Private Care Home is really wonderful, my mum has been a resident for seven years. They always keep me up to date with everything about my mum. They know her so well and she feels like a part of family.

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Review of

Highfield Private Care Home

from Mary W (Sister of Resident) published on 19 April 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Highfield Private Care Home is situated in very pleasant surroundings in a quiet part of Saffron Walden. My sister has been in the home for almost three years. On entering the home you could think you were in a hotel. Everywhere is very clean and tidy. The staff are all very friendly, helpful and caring.
My sister is kept clean and tidy at all times and always looks nice in her clothes. There are various activities taking place such as bands playing, yoga sessions and outings. A beauty therapist visits the home on a regular basis and is available to residents who wish to take advantage of her services. A chiropodist also visits the home on a regular basis. My sister particularly enjoys the meals; the menu is varied and residents are asked to make suggestions. There are excellent nurses onsite 24 hours each day. The manager and his office staff are available to offer help and support whenever needed. Nothing is too much trouble for any of the staff!

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Review of

Highfield Private Care Home

from Bibi T (Daughter-in-law of Resident) published on 13 April 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can not praise the staff at Highfields highly enough. The care, attention and love they show my Father in Law is second to none. The home is run very efficiently by the manager, helped by staff in the office. The nursing staff are so caring and empathetic especially two staff members who are a major
part of my Father in Laws team and look after him extremely well. The food is excellent, normally delivered by the smiling and warm staff member. Highfields has such a happy and warm feel about it, everyone is happy there. I must give a special mention to the maintenance guy, he works so hard and nothing is too much trouble for him.
Overall Highfields is 5 star.

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Review of

Highfield Private Care Home

from Lorenz J (Son of Resident) published on 13 April 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The quality of care and personal approach starts with the Manager and Deputy Manager. They are kind, caring and sensitive. They are easy to talk to, and always have their door open, making it easy for relatives to go in and chat. They set the tone for the care that is found throughout the home. The
nurses and carers are usually the same from week to week, probably because they are full-time, means that Mum can build a relationship with them and we can do the same. Two staff members stand out as people that we have spoken to regularly. The lady who brings round meals and tea/coffee is also friendly.

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Review of

Highfield Private Care Home

from Christina O (Resident) published on 13 April 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has now been a resident of Highfield Private Care Home for the past 8 years.
In that time she has been well loved and looked after by all staff and management which has had a variety of changes over this period.
As a family we are extremely pleased to find Highfield from half a dozen homes
we viewed.
If anyone is looking for a care home for their loved ones I can recommend that this one will not be beaten.

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Review of

Highfield Private Care Home

from Michael S (Grandson of Resident) published on 13 April 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care has been of a really high standard and it is a nice setting for her to be in. All the staff are very friendly, there is always lots of staff available. The rooms and facilities are of a high standard.

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Review of

Highfield Private Care Home

from L B (Daughter of Resident) published on 11 April 2023

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

All the staff are friendly and helpful. They maintain the dignity of the residents and know the families well. They are courteous always. Some of the fabric of the care home needs updating and this is an ongoing programme. There is an ongoing issue with recruiting and securing an activities manager
but this is currently being met by the care staff to some degree.

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Review of

Highfield Private Care Home

from Elizabeth T (Daughter of Resident) published on 11 April 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident at Highfield Private Care Home for over two years now. He reports a high level of satisfaction with the care he receives, and most crucially, the friendly, helpful and respectful way he is treated by the team. He is safe and comfortable, and the care team is responsive
to his needs and requests. The environment is scrupulously clean and kept warm and pleasant for him. I want to express particular appreciation for the creative and flexible way the Covid restrictions were managed so that whatever contact was possible was available to families. It was nothing like the horror stories reported in the press of people completely isolated for months on end. Relatives and visitors are welcomed and made to feel a part of things, and the care team always take time to share conversation and interaction, which means a great deal to my father.

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Review of

Highfield Private Care Home

from Jo S (Daughter of Resident) published on 11 April 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is looked after with, compassion, by caring staff, who ensure that the end of her life, is comfortable and I am reassured that she has the best care at all times.
I see that the home offers, good facilities for all of its residents, with exercise, yoga, music and more. I wouldn't hesitate to
recommend them.

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Review of

Highfield Private Care Home

from Charlie B (Son of Resident) published on 11 April 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home staff are friendly, caring, hardworking and efficient. The care home management gets things done, prioritises well and sets the tone and positive culture that pervades. I have total confidence in the care home set up, how it functions and the care given to my mother who has now been
in Highfield Private Care Home for over 3 years

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Review of

Highfield Private Care Home

from Malcolm S (Son of Resident) published on 11 April 2023

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Highfield Private Care Home is an exceptionally well-run and welcoming setting. Its management and staff have been particularly open, honest and accessible. My mother, a resident since November 2021, has multiple overlapping conditions that require nursing care and much patience and knowledge. Staff
have been universally thoughtful and observant, but most importantly, kind and professional. She can be demanding and complaining but is always addressed with sensitivity and admirable patience. With a recent, extended, hospitalisation, my mother was discharged a shadow of her former self: bed-ridden and non-speaking. Since being welcomed back to Highfield, she has improved markedly - to an astonishing degree. Highfield’s nursing care is joined-up and focused on well-being. Facilities at Highfield are cosy, appropriate and well-maintained. Concerns are quickly addressed and feedback is embraced. I have no hesitation warmly recommending Highfield Nursing Home.

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Review of

Highfield Private Care Home

from C B (Daughter of Resident) published on 11 April 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A positive attitude from all the staff. Always happy to help. Clean and orderly, and smells fresh when you walk in the door (unlike others I've visited). Manager is very helpful when approached. Attractive but limited outdoor space.

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Review of

Highfield Private Care Home

from Lynn Y (Daughter of Resident) published on 17 March 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are always helpful and cheerfully ready to help if needed.
The manager goes beyond what’s needed and his door is always open for a chat or reassurance.
I have no worries about my mother being in his care.

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Review of

Highfield Private Care Home

from Suzanne G (Daughter of Resident) published on 24 October 2022

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Highfield is a very caring and supportive home. The staff are always happy and kind to the residents and very compassionate to the needs of the residents. There is always a very good variety of food offered with menu choices. The gardens are well kept and provide colour and joy to the residents.

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Review of

Highfield Private Care Home

from Ray H (Son of Resident) published on 27 April 2021

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father became a resident of Highfield in April 2020 and has experienced excellent professional care since. The management, care team and staff have been consistently kind, attentive and caring toward my father's needs and the family's visits. The family continue to receive regular and clear communications
from the manager and his management team regarding relevant Highfield information, and particularly during the Covid pandemic and resulting restrictions. It was very much appreciated that a prompt plan was implemented regarding external 'window visits' so we could, at the very least, get to see and speak with our father during lockdowns, albeit through glass! Following recent relaxing of restrictions, an efficient Covid testing protocol has been set up allowing resumption of internal visits, which is greatly appreciated.

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Review of

Highfield Private Care Home

from Linda R (Daughter of Resident) published on 15 March 2021

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Since my Mum has been a resident at Highfield she has really loved it. She has made friends and gets on well with the staff. Unfortunately due to COVID 19 I have never seen my Mum’s bedroom and have only been able to visit her a handful of times inside Highfield. The home set up an excellent outside
facility for visiting when the virus stopped relatives and friends from visiting indoors. They purchased and set up two sentry type tents near a window and had a speaker system so that we could hear each other. Currently, I have been unable to see my Mum for the last 6/7 weeks as Highfield had an outbreak of COVID 19. Fortunately, the residents (who wanted to have the vaccine) were vaccinated a couple of weeks prior to the outbreak and many residents only had mild symptoms. Despite this, I have been able to have FaceTime calls with my Mum with the help of the staff. Thank you. I have noticed a deterioration in Mum’s appearance. She has plenty of clothes, also her nails are very long.

Reply from Aaron Barham, Home Manager at Highfield Private Care Home

Thank you for your feedback. We are sorry that the closure due to covid was longer than we anticipated. We also understand how frustrating it is not to see your mum or her room but due to national restrictions, that part of the building was not accessible without going through busy areas. The restrictions have now been eased and I understand that you have been to see your mum’s room.


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