Maria Mallaband Care Group Ltd in Greater Manchester | 4 Care Homes

Review of
Allingham House Care Centre
from Elizabeth D (Respite Resident) published on 20 March 2025

Submitted via Website • Report

Overall Experience

My husband was in respite care for 5 weeks in Allingham and we were very pleased and appreciative of the care he received there.
I was undergoing a hip replacement so was unable to care for him. He has dementia and found it difficult to converse with the other residents but I believe the staff encouraged

him and he took part in various activities thanks to their attention and encouragement. I think he also attended a Church service there on one occasion which he enjoyed.
He was always well 'turned out' when we visited and walking down the corridor to his room or to the Dining room helped to keep him mobile as well as the exercises.

Reply from Olubunmi Oduweku, Home Manager at Allingham House Care Centre

Thank you for taking the time to share your positive experience at Allingham House. We're dedicated to providing the best service, and your feedback motivates us. We're overjoyed by your review! Your praise inspires us to continue delivering excellence quality care. Your feedback will be shared with the entire team.

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Review of
Manorhey Care Centre
from Sue H (Daughter of Resident) published on 5 March 2025

Submitted via Website • Report

Overall Experience

My mother spent the last 3 years of her life at Manorhey and sadly passed last week.
The care she received at Manorhey throughout her whole time there was excellent.
My mum didn't really leave her room or mix in any of the communal areas, so I didn't really have contact with much of the home or

activities. That said, staff worked hard to encourage her to access what was offered.
The staff were always friendly and compassionate.
During my mum's end of life care, the staff looked after us (my brother and I) with such care. Nothing was too much trouble.

Reply from Katrina Hay, Regional Director at Manorhey Care Centre

Thank you so much for taking the time out to review Manorhey, especially during such a difficult time for yourself and Brother. Mum truly was a pleasure, and I am delighted to hear that the care she received including the compassion shown to yourselves was to such a high standard. Reviews like this go a very long way in helping other family members/loved ones when requiring full-time care for a family member, so again, thank you. Mum is sadly missed by all that knew and cared for her. I wish yourself and your Brother a very happy and healthy future.

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Review of
Manorhey Care Centre
from B E (Son of Resident) published on 26 February 2025

Submitted via Website • Report

Overall Experience

My dear Mum passed away at Manorhey Care Centre on Friday 7th February 2025. She had been a resident there for very nearly three years. In all of that time, Mum had become well-known to very many of the team there, including nurses, carers, domestics, reception staff, and managers. I can say without

a doubt that Mum experienced nothing but kindness, gentleness and compassion from everyone she encountered. I visited as often as I could. My sister visited too. On every visit, we could see that Manorhey Care Centre had been a good choice for Mum's ongoing care. It is a lovely establishment and we are grateful for the loving care Mum received there. The facilities are all of high quality. Residents' rooms are comfortable and spacious and kept clean and heated. But, it is the quality of the staff working at Manorhey Care Centre that, I believe, sets it head-and-shoulders above others. Everyone I met during my many visits showed so much love and kindness to Mum. I cannot thank them enough.

Reply from Katrina Hay, Regional Director at Manorhey Care Centre

Thank you so much for taking the time to review Manorhey, especially during such a difficult period, and thank you for your very nice positive comments, this really goes a long way in helping others when deciding on a care home for a loved one. Your Mother truly was a pleasure and is missed by so many. Wishing yourselves and family good health and happiness for the future.

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Review of
Allingham House Care Centre
from L H (Daughter of Resident) published on 12 February 2025

Submitted via Website • Report

Overall Experience

My dad was in this home from 2022 until his passing June 2024. The care he received wasn't good at all. We felt like he was just another number that needed sorting out with his daily chores i.e. changing, feeding etc. No compassion for my dad as a human being. Thank god as a family we could go to see

him most days but felt very sad for the residents that didn't have many family visits. I could go on and on with the treatment my dad had here in this place but it only starts to upset me when I have to think about it and what he should never have gone through.

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Review of
Allingham House Care Centre
from Julie B (Daughter of Resident) published on 21 January 2025

Submitted via Website • Report

Overall Experience

I can't recommend Allingham House enough. Although similarly to most care homes staff were overstretched, they were just wonderful with my dad and did their best under the circumstances. The staff took time to understand my Dad's individual needs and provided personalised care. My dad had a high need

for social interaction and several members of staff spent time chatting with him and helped him to call me from his mobile when he was struggling. The staff took time to help my dad continue doing what was important to him despite his deteriorating due to his illness: they helped him play the piano and go on the adapted exercise bike each day to maintain his fitness. They even took him to a different home to join in with a carol service so he could have a change of scenery and more social contact. They went to such an effort to get him to eat when his appetite failed offering different foods, considering the best portion sizes and patiently encouraging him without being forceful.

Reply from Katrina Hay, Regional Director at Allingham House Care Centre

Thank you for such a wonderful review, I'm so pleased that our lifestyle team and the staff made a real difference in your Father's care, we really appreciate all the positive feedback and will share this with the rest of the team.

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Review of
Manorhey Care Centre
from D H (Brother of Resident) published on 10 January 2025

Submitted via Website • Report

Overall Experience

In the few months that my sister was a resident at Manorhey Care Centre she received the best of care from all the staff and was able to develop good relationships with everyone who looked after her. I always felt when I was there that this was such a kind and caring place. Certainly everyone with whom

I had any dealings was unfailingly friendly and helpful. Within her physical limitations my sister was able to participate in some of the wide range of activities that the home provided each month. Whenever there were any problems with her health I would always be kept informed, and it was a huge comfort for me to know that everything that could be done for my sister was being done.Thank you to all at Manorhey for being there for my sister during what were to prove the last few months of her life.

Reply from Natalie Kavanagh, Home Manager at Manorhey Care Centre

Thank you for taking the time to leave such a kind review, we will pass your feedback on to our team as it will be greatly appreciated. It was our pleasure to look after your sister, and we are happy to hear that she enjoyed participating in the activities provided. She will be sadly missed by all here at Manorhey.

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Review of
Bowerfield Court
from Amanda J (Sister of Resident) published on 10 January 2025

Submitted via Postal Card • Report

Overall Experience

I visit my sister regularly and she is constantly telling me that the staff are really helpful and friendly. They also know her and can meet her needs well. Today we have had a lovely, special Christmas dinner in the care home. A great initiative led by the fabulous lifestyle coordinator! A lot of hard

work but truly appreciated. Generally, the care home appears more organised and certainly more welcoming to relatives. Thank you and well done!

Reply from Helen Wareing, Home Manager at Bowerfield Court

Such lovely comments are appreciated by our dedicated team, we are also lucky to have such great activities for people living at Bowerfield Court led by our lifestyle coordinator.

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Review of
Allingham House Care Centre
from Chris M (Cousin of Resident) published on 6 January 2025

Submitted via Postal Card • Report

Overall Experience

My cousin is pretty helpless and bedridden yet she is cared for with great kindness, conscientiousness and with real interest in the lively lady my cousin once was. The care staff, from the home manager down, are cheerful, friendly and welcoming. This is much appreciated as we have to travel some 90

miles to see my cousin.

Reply from Katrina Hay, Regional Director at Allingham House Care Centre

We are so pleased that you are happy with the care we provide at Allingham House, we always strive to deliver the best care and we are very grateful that you recognise this. We will share the positive comments with the rest of the staff.

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Review of
Manorhey Care Centre
from Wayne K (Son of Resident) published on 4 December 2024

Submitted via Website • Report

Overall Experience

I only have praise for Manorhey. This care home was my mum's home for 14 years until she sadly passed away in August this year. Mum was happy here where she developed a fantastic relationship and rapport with the lovely staff who looked after and cared for her throughout the years. Mum loved the entertainment

that was on each week and the activities provided from bingo to baking and she loved having her hair done every Thursday by the hairdresser. As for the care provided by the lovely staff it was given in Mum's best interests and with dignity for her which as a family is what you would expect for a loved one, even at times when Mum was poorly, they would phone me and keep me updated on how she was doing until she was back to her old self again. I would like to finish my review by thanking all the staff for looking after my beloved Mum and that I will miss you all. To anyone looking for a care home for their loved one, you will not be disappointed by choosing Manorhey Care Centre.

Reply from Natalie Kavanagh, Home Manager at Manorhey Care Centre

Thank you for your very kind review, it was a pleasure to care for Mum for 14 years, and she will remain sadly missed by all. It is always nice to hear such positive feedback, as this also goes a long way in helping other families like yourself who find themselves in a very difficult position when it comes to choosing full-time care for a loved one. The whole process can be quite daunting, so reading comments like yours instils confidence and trust in families, which is a very emotional journey. Here at Manorhey, we wish yourself and family a happy and healthy future, and please continue to be a visitor to our special days held all throughout the year such as Christmas and summer fayres.

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Review of
Manorhey Care Centre
from C R (Sister of Resident) published on 14 November 2024

Submitted via Postal Card • Report

Overall Experience

Staff are caring and patient, always on hand to answer any questions we have. The events are carried and often. Everywhere is clean all the time, meals are varied. Overall a lovely place.

Reply from Natalie Kavanagh, Home Manager at Manorhey Care Centre

Good morning, thank you so much for taking the time to review and score an overall excellent rating, including very positive comments. I am so pleased that your sister is enjoying her stay with us, and Manorhey continues to provide an exceptional standard of care.

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Review of
Manorhey Care Centre
from A V (Daughter of Resident) published on 31 October 2024

Submitted via Website • Report

Overall Experience

Mum came to Manorhey from hospital for EOL care. She has always been a very scared and worried lady. She was anxious in hospital; however, since arriving she's been very settled and calm. She has been singing and smiling and the staff all know her so well. She's been very well cared for. Each member

of staff know her likes and dislikes. They enter her room every 2 hours, they reposition her and check her comfort is maximized. Mum doesn't eat, it's part of her EOL pathway and I'm glad that staff do not push her too much. This wouldn't be good for Mum's wellbeing. Initially, some did think it important for her to eat which was challenging for me. Overall, I cannot thank all (every single one) from the staff member at reception to the cleaners and all those in-between, enough.

Reply from Natalie Kavanagh, Home Manager at Manorhey Care Centre

Thank you so much for your very positive review. I am so pleased to hear that the staff are attentive to Mum's needs and wishes, including your own, thank you so much for choosing Manorhey for Mum's palliative care. We will continue to ensure that her care is both dignified and inclusive of her personal choice at such a crucial time in Mum's pathway journey, and glad we are able to support you both at this time.

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Review of
Manorhey Care Centre
from T R (Next of Kin) published on 3 October 2024

Submitted via Postal Card • Report

Overall Experience

Very looked after, with care and dignity. Nothing too much trouble. The room is well-maintained.

Reply from Natalie Kavanagh, Home Manager at Manorhey Care Centre

Thank you so much for your review/feedback, it is very gratefully received. I am so happy to know your loved one is receiving an excellent level of care and support during her stay here at Manorhey and it is a pleasure to receive such a nice review.

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Review of
Manorhey Care Centre
from K B (Granddaughter of Resident) published on 23 September 2024

Submitted via Website • Report

Overall Experience

Handful of staff are aware of what dignity is. Majority show compassion, agency staff seem to be on the rise. Safety precautions need to be implemented cleanliness of residents need to be increased i.e hand hygiene.

Reply from Katrina, Regional Director at Manorhey Care Centre

Thank you so much for your review. I am so sorry that you have experienced some negativity, and we would welcome you to discuss this further with the Home Manager allowing us the opportunity to investigate what aspects of dignity and hygiene you are mostly concerned with. Manorhey operates discharge to assess for a small percentage of patients discharged from Hospital for the council, some of which require one-to-one care, the council operates the use of agency staff for these patients sourced by and funded directly by themselves. This will be the reason you have notably identified agency staff on the premises for this purpose only, as Manorhey prides itself on a zero agency use policy and has sustained this standard for a significant length of time. Thank you so much for taking the time to review Manorhey and for your positive comments and star ratings. Please do contact us when convenient, and I am confident these concerns raised can be resolved. Thank you in advance.

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Review of
Manorhey Care Centre
from Karen S (Daughter of Resident) published on 6 September 2024

Submitted via Postal Card • Report

Overall Experience

My mum is extremely happy in the home. She is well looked after by all the staff. All the staff are very approachable and available if needed.
Reception staff are also very helpful.

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Review of
Bowerfield House Nursing Home
from Joy S (Daughter of Resident) published on 27 August 2024

Submitted via Postal Card • Report

Overall Experience

I think carers could devote more time to one-to-one interaction with residents but overall, day staff are warm and friendly. Cannot comment on night staff.

Reply from Katrina, Regional Director at Bowerfield House Nursing Home

Thank you for your positive comments, we will share this with the rest of the team.

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Review of
Bowerfield House Nursing Home
from Bev R (Daughter of Resident) published on 27 August 2024

Submitted via Postal Card • Report

Overall Experience

My review of staff only refers to day staff. I have no experience with night staff but I have the uneasy feeling that they need supervision. I may be wrong but I'm going to bring it up at the next meeting on 13th August 2024. Day care is improving since new manager took over. As stated, I have no experience

with night staff.

Reply from Katrina, Regional Director at Bowerfield House Nursing Home

I am pleased that you can see a difference the manager has made, please feel free to discuss any suggestions that you may have with the manager who will address this for you.

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Review of
Manorhey Care Centre
from Kim E (Daughter of Resident) published on 19 August 2024

Submitted via Website • Report

Overall Experience

My mum went into Manorhey a few years ago, which was a very hard decision for the family to make, the home made Mum and us so welcome and I can honestly say we are happy and Mum is doing great. The staff are so lovely and the staff have done amazing things with the dementia residents and all the other

residents going above and beyond. Mother's Day was so lovely as they arranged for us to go for a pub lunch and we made so many memories to cherish. The home ring you every month to see if you are happy with the care which is great, I can't thank the staff enough for looking after my mum, thank you with all my heart.

Reply from Natalie, Home Manager at Manorhey Care Centre

Thank you for taking the time to leave us a review and share your experience that you have had at Manorhey. We are so pleased that you and your loved one had a great experience on Mother's Day and you are enjoying the activities Manorhey provide, we will share your feedback with the team on behalf of everyone at Manorhey, thank you very much.

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Review of
Manorhey Care Centre
from Pam P (Daughter of Resident) published on 16 August 2024

Submitted via Website • Report

Overall Experience

Mum was referred on assessment from the hospital due to her dementia. The staff were brilliant with Mum, and as her dementia deteriorated, she became a permanent resident. Mum enjoys the activities and day trips the staff provide. The nursing staff are wonderful with Mum, as she does not like her personal

care being done. My dad visits her most days, and the staff are great with him. The facilities and rooms are lovely. The friendly receptionists and admin team are very helpful. Highly recommend this care home.

Reply from Natalie, Home Manager at Manorhey Care Centre

Thank you for taking the time to review Manorhey; it is so very nice to hear that Mum is having a great stay at the Manorhey and receiving a level of care that we take pride in. Your review is so very helpful for other families when having to consider full-time care for a loved one and reading reviews like yours instils confidence and trust in them when facing what can be a very difficult decision for the future of a loved one. Your compliments are greatly received on behalf of everyone at Manorhey, thank you very much.

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Review of
Allingham House Care Centre
from Bridie S (Wife of Resident) published on 16 August 2024

Submitted via Postal Card • Report

Overall Experience

My husband could not talk or walk. 10th May seen bruising to his right eye, 12th May emailed the photos to the manager in Leeds. 13th May Home Manager and Regional Director both unhappy I sent photos to Leeds, both said they could not see bruising, Regional Manager asked if I wanted to move my husband

to another care home. My reply to her, my husband is not the problem, they had investigated the outcome, he had bruising to his eye and they think he did it to himself with a soft toy Elephant Babies. My review for staff doesn't reflect all staff, some excellent, some good and poor.

Reply from Katrina, Regional Director at Allingham House Care Centre

Thank you for your comment, just to clarify that this incident was investigated and addressed at the time, it was also reported to safeguarding and closed down. I apologise if you are unhappy with the outcome of this incident, although you were given the opportunity to challenge the outcome at the time, which you declined to do. However, we will pass on any positive comments to the staff.

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Review of
Bowerfield House Nursing Home
from T J (Daughter of Resident) published on 1 August 2024

Submitted via Postal Card • Report

Overall Experience

There has been a significant turnover of staff and management over the last few years, raising slight concerns over continuity and point of contact.
However, regarding any problems/issues Mother has experienced these were discussed with me and dealt with accordingly. Staff are always patient, kind

and attentive.

Reply from Carys Miller, Digital Marketing Apprentice at Bowerfield House Nursing Home

Thank you for your comment, I am pleased that any problems have been addressed and I will pass on the positive comments to our staff members.

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Care Homes Owned by Maria Mallaband Care Group Ltd in Greater Manchester

Maria Mallaband Care Group Ltd Locations in Greater Manchester (4)

Maria Mallaband Care Group Ltd Reviews in Greater Manchester (247)

Allingham House Care Centre

Manorhey Care Centre

Manorhey Care Centre

Allingham House Care Centre

Allingham House Care Centre

Manorhey Care Centre

Bowerfield Court

Allingham House Care Centre

Manorhey Care Centre

Manorhey Care Centre

Manorhey Care Centre

Manorhey Care Centre

Manorhey Care Centre

Manorhey Care Centre

Bowerfield House Nursing Home

Bowerfield House Nursing Home

Manorhey Care Centre

Manorhey Care Centre

Allingham House Care Centre

Bowerfield House Nursing Home

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