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Care Home Owned by Maria Mallaband Care Group Ltd in Hertfordshire

9.3 Group Review Score (the average from all locations with a review score)

Only the locations & reviews in Hertfordshire for Maria Mallaband Care Group Ltd are showing below.

View the details of all 78 locations (with 4673 reviews) owned by Maria Mallaband Care Group Ltd

Maria Mallaband Care Group Ltd Locations in Hertfordshire (1)

 

1 Care Home owned by Maria Mallaband Care Group Ltd in Hertfordshire

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Monread Lodge Nursing & Residential Home

London Road, Woolmer Green, Knebworth SG3 6HG 

9.5 83 reviews
"My mother has been at Monread for over a year now and despite having some demanding needs, Monread have ensured that her needs are met,…"   Read all 83 reviews
Location Type Care Home

Monread Lodge can provide residential, nursing and dementia care to the elderly, with up to sixty-four en-suite rooms available, all ground-floor accommodation for the ease of those with mobility concerns, and private parking and gardens. A dedicated… Read more about Monread Lodge Nursing & Residential Home

  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • Mental Health
  • Sensory Impairment
  • 62 Rooms from £1,394 / week

Maria Mallaband Care Group Ltd Reviews in Hertfordshire (83)

9.3
Maria Mallaband Care Group Ltd has a Group Review Score of 9.3 (9.298) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Maria Mallaband Care Group Ltd must have a Review Score.

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Review of

Monread Lodge Nursing & Residential Home

from S E (Daughter of Resident) published on 15 January 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Monread for over a year now and despite having some demanding needs, Monread have ensured that her needs are met, above and beyond. The clinical leads, the carers, cooks, cleaners, the lifestyle team, the maintenance team and the admin work tirelessly together to provide an excellent,
safe, comfortable and stimulating environment for the residents and I am so grateful for this. If ever I have questions or concerns, Lisa the care home manager always makes herself available to talk, listen and understand and she explains things to me in a way I can interpret and she is very keen to take and act on constructive feedback. This gives me confidence that we are doing the best we can do for Mum under very difficult circumstances. Thank you Monread, keep up the excellent work!

Reply from Lisa Andrew, Home Manager at Monread Lodge Nursing & Residential Home

Thank you so much for your kind words. It is our pleasure caring for your mum, and we really appreciate you taking the time to share your experience with us and also working with us as a team to improve the service together. I shall share this positive feedback with the team, they will be delighted. Thank you once again from the Monread team.


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Review of

Monread Lodge Nursing & Residential Home

from U G (Sister of Resident) published on 17 December 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Activities at Monread:
- Very impressed with the activities provided in the home. Outings and events are well organised.
- Very inclusive, and updated regularly. Care and attention are given to residents who are bed-bound or unable to attend sessions.
- Excellent communication with residents and
visitors. Very supportive atmosphere.
- Materials given to residents were thoughtfully chosen including physical and mental stimulation.

Reply from Lisa Andrew, Home Manager at Monread Lodge Nursing & Residential Home

Thank you for taking the time to write and share such positive feedback about our nursing home. We are honoured by your kind words and are thrilled to know that you have had such a positive experience with us. Our team is dedicated to providing high-quality care, and we are delighted when the commitment is recognised. I shall share this feedback with the staff, as all the staff are committed to making the resident's stay at Monread as positive and individual as possible. We are always striving to improve, if there is anything further you may suggest to make your experience even better I would welcome the opportunity of meeting with you. Thank you once again. Kind regards, Lisa Andrew.


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Review of

Monread Lodge Nursing & Residential Home

from L C (Daughter of Resident) published on 11 November 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Father has been in the care home since September and we are very happy with his care. All the staff are so nice and kind and we are very grateful to them. The food and activities are very good.

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Review of

Monread Lodge Nursing & Residential Home

from P C (Wife of Resident) published on 5 November 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been a resident for 4 weeks and I cannot fault the care he has received. Any minor issues have been resolved immediately and all the staff are so kind to all the residents.

Reply from Kathleen Presswell, Home Manager at Monread Lodge Nursing & Residential Home

Thank you very much for taking the time to review our service. It is great to hear that you are happy with the service we provide at Monread Lodge Care Home. It is our pleasure to support your husband, and we continue to work collaboratively with him and your family.


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Review of

Monread Lodge Nursing & Residential Home

from Mike H (Son of Resident) published on 18 October 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Monread Lodge for more than three years now, including during the pandemic, and enjoyed every moment. The staff are wonderful: caring and smiley and above all, patient! Mum loves the food. The schedule of activities is inspired: I always enjoy reading the weekly newsletter with its photographs
of residents enjoying musical recitals, singalongs, 'armchair travel', arts and crafts, the 'Friday Film', baking, bingo, even visits from animals, such as the newly-hatched ducks, which were a real hit. The management works hard to engage with families, though communications could occasionally improve. Mum has no critical medical needs, so I can't judge clinical care. All in all, Monread Lodge is a 'home from home'. Mum is very happy there. All credit to the staff.

Reply from Kathleen Presswell, Home Manager at Monread Lodge Nursing & Residential Home

Thank you very much for taking the time to leave us a review. We are thrilled to hear that you are happy with our staff team. The home has had training for our lifestyle team, and they continue to find innovative and new ways to deliver activities to improve the well-being of our residents. We will share the feedback with our staff team, and we are grateful you appreciate the efforts they put into their work. We are happy that your mum loves our food, our chef always tries and finds new dishes for everyone to try. We enjoy your visits and chats; however, we do appreciate you feel could work more on communications. If you have time on your visits, we can discuss how we can do this better. Thank you for the support and recommendations to help improve our service.


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Review of

Monread Lodge Nursing & Residential Home

from D J (Niece of Resident) published on 8 October 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

First impressions on visiting to review for a bed for my aunt were, "We knew it was going to be an amazing place for anyone to live." We visited 4 others but knew on walking around the feel of the environment, felt welcome, staff couldn't do enough for the residents, no lingering smells, light and airy.
In a week my aunt has regained her confidence in walking, likes her surroundings, is happy and settling well with supportive staff members.

Reply from Kathleen Presswell, Home Manager at Monread Lodge Nursing & Residential Home

It is heart-warming to receive such positive feedback. We are grateful for your kind words and happy to know that you find Monread Lodge and our staff team welcoming. We are also very happy that your aunt has settled in well in our home. We love having her, she is very chatty and is very complimentary to our staff, which helps boost staff confidence. She has formed a lovely friendship with some of the people living with us, and it makes us proud that we are giving her the best experience she can have in a care home. Thank you very much for your support, and we love to continue receiving your comments and feedback to improve our service.


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Review of

Monread Lodge Nursing & Residential Home

from Sheila E (Daughter of Resident) published on 1 August 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carer has been over and above with care and kindness. Taking Mum in a Taxi for hearing tests, and a temporary hearing aid then taking her to get the correct hearing aid when the pharmacy had received them. Checks her whenever on duty, he is an absolute diamond, excellent.

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Review of

Monread Lodge Nursing & Residential Home

from R F (Son of Resident) published on 1 May 2024

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

In my own experience, my mother now needed to be looked after as her mobility and well-being needed full-time care.
Staff are amazing, friendly and caring in what they do.
Sorted her care plan out and I get informed on a regular basis.

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Review of

Monread Lodge Nursing & Residential Home

from Sarah S (Daughter of Resident) published on 30 April 2024

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum was moved in for respite at the end of March for 3 weeks. She tells me she enjoyed the food and the staff were nice and friendly. I visited her every week for around an hour. Monread were informative with the newsletters via email. She enjoyed the baby ducklings and watching them hatch and told
me that they were now at a farm. As regards to entertainment, Mum tells me nothing much happened. I was there one day and bingo was being done and she said the music was good when a guy came in to sing. I would say looking at my mum on my visits to her, lots of the residents seemed to be less active and not as with it as my mum. I noticed my mum's mobility seemed to have improved, with her frame though it's a question as to will it be noticeable once realised for home. I do feel my mum needs more stimulation and maybe 3 weeks for her was a tad too long.

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Review of

Monread Lodge Nursing & Residential Home

from Renata C (Daughter of Resident) published on 26 April 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Monread Lodge since Feb 2023, after admittance to hospital and losing the ability to walk. The care at Monread Lodge has been exemplary. My mother has severe clinical issues, numerous hospital appointments, and operations and the nursing care is outstanding. Each nurse
has been very professional and knowledgeable about the nursing care she requires. The carers too are very kind, very caring and very attentive. The activity team is wonderful, so creative, Mum has enjoyed visits from a pony, wallaby, newly-hatched ducklings and regular visits from a West End Musical theatre performer, leading everyone in a musical chorus. The catering team is excellent too, my mother looks forward to her meals. The excellent management and reception staff, the house cleaners and the laundry and maintenance are all very kind and very professional, having a word with the residents and their visitors, creating a wonderful, caring, homely atmosphere.

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Review of

Monread Lodge Nursing & Residential Home

from Shelly H (Daughter of Resident) published on 26 April 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has had excellent treatment since being transferred from Assisted living in December, it took settling in time and quite a few attempts at getting her care plan correct, the carers still ask mum what she wants to eat after having lists of what she does and doesn’t eat, especially as she has
severe dementia and doesn’t understand what they are asking, so she can’t really give an answer. This has been recorded so many times. But the care and attention given to Mum is very good, she is happy and comfortable and even gets out in a chair for lunch which is amazing progress and on a few occasions with carer's encouragement has fed herself. We’re very pleased with Mum's care and the standard of the nursing home care and cleanliness is excellent. The laundry service is also excellent. I would strongly recommend Monread Lodge to anyone who wants good care.

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Review of

Monread Lodge Nursing & Residential Home

from F B (Daughter of Resident) published on 25 September 2023

Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My mum was admitted to Monread in mid-July and in one week I made the decision to move her as the care in my opinion was disgraceful.
Firstly there are some nice staff but that’s as far as it goes!
Firstly the room mum was allocated smelt of urine which having refused to leave her there was soon
remedied.
My mum was always left in a wheelchair when I specifically told them not to do that. Her care plan which I wrote with some specifics was not shared in a timely way, let alone shared and followed. Her diabetes was left uncontrolled without due care to seek advice from the community diabetic team. I know this because I checked. This is despite me requesting them to do this.
The reception phone was answered twice by an elderly resident who told me the nurses had gone home and they were locked in. Why on earth is this happening? Lack of showering, and cleaning dentures.
I have raised this to social services as a serious quality of care complaint.
Body map of bruises not recorded.

Reply from Kathleen Presswell, Home Manager at Monread Lodge Nursing & Residential Home

Thank you for taking the time to leave a review. I’m sorry you felt some areas were not up to the standard that you would expect. There are some points you raised that I did try and address and explain at the time and I would welcome the opportunity to discuss your concerns more fully at your earliest convenience.


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Review of

Monread Lodge Nursing & Residential Home

from Jenny W (Sister of Resident) published on 27 July 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister, who had a learning disability, was placed here when she needed more care than her previous supported living home could provide. She was only at Monread Lodge for a few months before she sadly died, but in that time she was very well and kindly cared for, and they were very good at letting
me know when anything happened. I think what impressed me most was the clear indications that all the staff really cared about her, and the way they really tried to make her life more interesting and stimulating, despite it being no easy task. There is a lovely easy atmosphere about the place, and other residents appear relaxed and happy. The food is very good too, and they bother with little touches like napkins and flowers on the tables in the dining room. I am so grateful that County placed her here, and have no hesitation in recommending this lovely place to anyone
Thank you so much, everyone, you are all stars!

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Review of

Monread Lodge Nursing & Residential Home

from Myra H (Sister of Resident) published on 19 July 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is always clean and tidy. Residents all look cared for. The staff are all friendly, cheerful and caring, always busy with attending to the needs of residents. The food is really good. Overall, the atmosphere is calm and inviting, residents are included in activities. Laundry service is good
- clothes returned clean and neatly pressed. A really first-class care team from the top to the often forgotten cleaners and kitchen staff and maintenance.

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Review of

Monread Lodge Nursing & Residential Home

from Margaret C (Daughter of Resident) assisted by family/friend published on 8 June 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I came here with a broken leg and received immediate help with all my needs, including help in walking, also, many other things from the helpful and cheerful staff.

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Review of

Monread Lodge Nursing & Residential Home

from S G (Daughter of Resident) published on 2 June 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was informed immediately mum was taken to the hospital and upon her return after an overnight stay. We then discussed all our concerns and how to improve things. We moved her to another room the same afternoon and were kept updated on her progress. The staff are always helpful, thoughtful and caring
and always on hand to talk to.

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Review of

Monread Lodge Nursing & Residential Home

from R P (Son of Resident) published on 31 May 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad was lucky enough to be sent to Monread Lodge Care Home from hospital for palliative care, and even though it was a short stay due to his ill health, I have to say that the care he was provided during this time was really great. Having to send a love one to a care home is a stressful point in
people's lives but knowing he was in a place where he would be looked after so well makes the transition that little bit easier to deal with. I can't speak highly enough of the team at Monread and I appreciate everything they did for my Dad.

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Review of

Monread Lodge Nursing & Residential Home

from Christine P (Wife of Resident) published on 15 December 2022

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Despite my initial reluctance that my husband should go into a care home, he was transferred to Monread Lodge when his health and mobility deteriorated such that I couldn't care for him as I used to. However, I needn't have worried. My first impression of Monread Lodge was of the warm and friendly atmosphere
and the lovely staff who were so caring for my husband. He had quite a few health problems, but the staff always acted very promptly and professionally whenever an episode occurred. I have nothing but praise for them.

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Review of

Monread Lodge Nursing & Residential Home

from Sue B (Daughter of Resident) published on 24 November 2022

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely, friendly staff who are doing a wonderful job caring for my father. His main carer messages me with updates and answers my queries, providing reassurance when I'm unable to visit as often as I'd like. I also need to mention the delicious food, which my father very much appreciates, and I can
vouch for having been invited to a taster session with the arrival of the new chef.
Thank you, team Monread.

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Review of

Monread Lodge Nursing & Residential Home

from Kym G (Daughter of Resident) published on 17 November 2021

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The visit was very good. Had a chat with the deputy manager, very nice and welcoming. The home is always nice and clean and the staff seem very organised and caring.
Very pleased with what I experience on my visits.

Reply from Sarah Gibbs, Community Liaison Coordinator at Monread Lodge Nursing & Residential Home

Many thanks for taking the time to review us and thank you for your kind words. We think Mum has settled really well at Monread and has made so many friends. Mum also loves getting involved with the activities which is lovely to see. Thank you once again.


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