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Care Home Owned by Maria Mallaband Care Group Ltd in Jersey

9.3 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Maria Mallaband Care Group Ltd in Jersey

Only the locations & reviews in Jersey for Maria Mallaband Care Group Ltd are showing below.

View the details of all 78 locations (with 4670 reviews) owned by Maria Mallaband Care Group Ltd

Maria Mallaband Care Group Ltd Locations in Jersey (1)

 

1 Care Home owned by Maria Mallaband Care Group Ltd in Jersey

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Pinewood Residential Care Home

Le Mont Millais, St Helier, Jersey JE2 4RW 

9.5 61 reviews
"The staff are all wonderful to me and also they are all happy working together, that makes a difference.…"   Read all 61 reviews
Location Type Care Home

Pinewood Residential Home is located in pleasant surroundings that include sea and countryside views, within which residents can receive quality residential care and live a relaxing lifestyle. All of the 45 en-suite rooms are fully furnished and tastefully… Read more about Pinewood Residential Care Home

  • Care Provided
  • Residential
  • Older Person Care
  • Short Term/Respite
  • Palliative Care
  • 48 Rooms from £1,200 / week

Maria Mallaband Care Group Ltd Reviews in Jersey (61)

9.3
Maria Mallaband Care Group Ltd has a Group Review Score of 9.3 (9.294) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Maria Mallaband Care Group Ltd must have a Review Score.

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Review of

Pinewood Residential Care Home

from Bridget B (Resident) published on 30 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are all wonderful to me and also they are all happy working together, that makes a difference.

Reply from Jemma Quayle, Home Manager at Pinewood Residential Care Home

Thank you for leaving such a lovely review, we are pleased to hear that the staff are wonderful, and I will ensure this feedback is passed on to the team. We pride ourselves on having a great team that work together to provide quality care for all our residents.


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Review of

Pinewood Residential Care Home

from Janet J (Daughter-in-law of Resident) published on 7 October 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been at Pinewood for the past two years and in that time she has had such wonderful care from all of the staff. We are extremely grateful for the dedicated staff ensuring Mum is in a safe and comfortable place. There are weekly visits from a hairdresser which all ladies love, hopefully when
there are long periods of absence due to holiday these could be covered in the future. Overall we are delighted with the services provided and heartfelt thanks to everyone.

Reply from Jemma Quayle, Home Manager at Pinewood Residential Care Home

Thank you for your review, we are delighted to hear that you feel your Mum receives such wonderful care and I will ensure that this feedback is passed on to the team. I do understand how important it is for residents to have the opportunity to visit the hairdresser each week and how much this can improve their well-being. We will ensure that we look into this going forward, and I will also discuss this at the next resident and relative's meeting.


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Review of

Pinewood Residential Care Home

from L N (Son of Resident) published on 1 October 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Pinewood is a welcoming and pleasant residential facility with friendly and caring staff and management. The main issue with the facility is that it's dated and tired and could do with a major freshen-up. Whilst centrally located, parking can be a major issue but appears to have improved recently.

Reply from Jemma Quayle, Home Manager at Pinewood Residential Care Home

Thank you for your review. We are pleased that you felt we are doing well in some areas and are currently working on the issues you have mentioned. We recently finished renovating the dining room and are currently in the process of decorating all the corridors within the home. Unfortunately, due to the number of staff and visitors, the car park can be difficult to park in. We are currently working on expanding our outside storage area to create another car parking space. Thank you for such lovely feedback about the staff and management- I will ensure this is passed on to the team.


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Review of

Pinewood Residential Care Home

from Melanie B (Daughter of Resident) published on 12 September 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my parents moved into Pinewood 8 months ago due to ill health. We have been really happy with their care, and with all the attention the staff give.

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Review of

Pinewood Residential Care Home

from R G (Son of Resident) published on 12 September 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An excellent environment for my mother. She is well looked after in a caring and safe home. The staff are extremely friendly and kind.

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Review of

Pinewood Residential Care Home

from Elizabeth L (Daughter of Resident) published on 3 September 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father is a resident as he was too much for me at home. The carers and all the staff are magnificent and so genuinely caring. Dad is very happy and I think this has been really good for him and he's met lots of new friends.

Reply from Jemma, Home Manager at Pinewood Residential Care Home

We really appreciate you taking the time to share your positive comments regarding Pinewood and the staff and hope you enjoyed attending our Battle of Flowers Party with your Dad. We are glad your experience reflects the high standards of quality care we hold ourselves to here at Maria Mallaband Care Group. Thank you again for such wonderful comments about the staff, it's fantastic when we are able to provide them with this feedback.


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Review of

Pinewood Residential Care Home

from Peter M (Respite Resident) published on 8 August 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been delighted with everything at Pinewood. The food is absolutely brilliant. as good as a five-star restaurant. The staff are all so caring and nice. Lovely bedroom, bathroom, lounge and dining room, all bright and airy. I would not hesitate coming back to have full-time care if I had to. I'm
so grateful for this experience.

Reply from Jemma, Home Manager at Pinewood Residential Care Home

Thank you for taking the time to leave us a review and share your experience that you have had at Pinewood. We are so pleased that you had a great experience. It will be great to be able to share these reviews with our members of staff, who take the utmost pride in offering the best care possible. It was a delight to be able to provide you with the care you required.


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Review of

Pinewood Residential Care Home

from Sharon L (Daughter-in-law of Resident) published on 6 September 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The parents moved here in January 2023 and they were made to feel very welcome and secure quickly. They are very well looked after laundry and food etc. However, Mum's hygiene could be better but unfortunately, the staff can't force her to shower. The staff are all so nice, helpful and friendly.

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Review of

Pinewood Residential Care Home

from N M (Daughter-in-law of Resident) published on 6 September 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law had nothing but praise for everyone at Pinewood. She said the staff couldn't have been more helpful. When we first went to visit Pinewood, we sat down with the manager who immediately put my mother-in-law at ease. Showed her around etc, and she felt very comfortable knowing where she
was going and which room and my husband and I were happy leaving her there knowing she was in such good hands. 10/10.

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Review of

Pinewood Residential Care Home

from N P (Daughter of Resident) published on 3 August 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel that mum is being very well cared for she is happy the staff are so good with her it makes me feel relaxed and comforted that she is safe in their hands. I have recommended Pinewood to my friends.

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Review of

Pinewood Residential Care Home

from B W (Resident) published on 27 March 2023

Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Whilst the home is caring and warm, it lacks a number of facilities that are required for the residents such as a wet room. The shower rooms are pathetic and require refurbishment. There are several cracked and broken tiles. Some rooms would benefit from an en-suite shower. The food, when delivered
to the rooms, is often cold as there is no heated trolley to deliver it. Many of the residents accept this without complaint. Some of the food is very badly cooked. The soup is good, as is the fish. Chips have improved but some of the desserts leave a lot to be desired, especially the pancakes.
New carpets are desperately required. They are stained and out of date. The decor in communal areas looks very tired.
The home is short-staffed with cleaners and carers covering for waitresses.
The call bells sometimes don’t work and it can take as long as 20 minutes to be answered.

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Review of

Pinewood Residential Care Home

from B L (Resident) assisted by family/friend published on 14 February 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my husband and myself are very happy to be here. We find management and staff extremely helpful at all times.

Reply from Darren Kenny, Community Liaison Co Ordinator at Pinewood Residential Care Home

We're so pleased you're happy living with us - your home from home. It is a pleasure to have such a wonderful couple gracing Pinewood with your wit, humour and fantastic stories


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Review of

Pinewood Residential Care Home

from J J (Daughter of Resident) published on 19 December 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother was with Pinewood Residential Care Home for two weeks care while family members off-island. She was very happy with her room and found all the staff nice, popping in to see all ok or if she needed anything. It was spotlessly clean. Her compliments to the chef, food was always hot and very
nice. She always felt safe and happy.

Reply from Merissa Kenny, Manager at Pinewood Residential Care Home

Thank you for your great review, it was our pleasure to look after your lovely mum and make sure her care home experience was going to be better than she originally thought. Hopefully, we've eliminated some of the negative thoughts your mum had before she came in and by the looks of your comments and score this has been achieved


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Review of

Pinewood Residential Care Home

from I T (Respite Resident) published on 11 November 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased, staff are lovely and very helpful.
Food is good, lots of choices and nicely presented.
Very clean rooms and there was nice and relaxed entertainment for everyone. Very pleased to come back again.

Reply from Merissa Kenny, Manager at Pinewood Residential Care Home

It was lovely to see you both again and a pleasure to see you both embracing home life and mixing with the other residents and joining in with all the activities on offer. Take care, all the Best Merissa and the team.


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Review of

Pinewood Residential Care Home

from Simone G (Respite Resident) published on 9 November 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An amazing experience for us both. My husband came here for respite whilst I was having a knee replacement, and then I joined him for a few weeks at Pinewood. A wonderful example of 'care for the elderly'. Delightful management, and all staff of the highest calibre, friendly, helpful and the kindest
team of all. The overall standard of this establishment is of the highest and we thank them all for a great experience.

Reply from Merissa Kenny, Manager at Pinewood Residential Care Home

Wow, thank you so much Simone for your wonderful review. It was our pleasure to be able to help you both through a difficult time. I will pass on your comments to the staff who we are very proud of and let them know what a fantastic team they are.


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Review of

Pinewood Residential Care Home

from E F (Resident) published on 11 October 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm so glad I chose Pinewood to aid my recovery post-op. From entering the building you are made to feel extremely welcome. All the staff are a great testament to how you should be treated with the utmost care and compassion. Nothing is ever too much. The facilities are a wonderful statement of making
your stay feel like a home from home. Thoroughly enjoyed my stay and would highly recommend.

Reply from Merissa Kenny, Home Manager at Pinewood Residential Care Home

Thank you so much for your wonderful review. It was our pleasure to help you through a difficult time and see you make the most of what we had to offer. If you're ever passing pop in for a brew, it'd be lovely to see you again.
We hope you've made a complete recovery and are now living life to the full. All the best, Merissa and the Pinewood Team.


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Review of

Pinewood Residential Care Home

from A P (Resident) published on 1 September 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been in Pinewood for over three years and I have never had one complaint to make. I love my room. The glass door opens onto the lawn, there are shrubs and pine trees. There is a lovely view over the countryside. Everyone from the matron to the staff and cleaners are excellent. I can't say more.

Reply from Merissa Kenny, Manager at Pinewood Residential Care Home

Thank you for your wonderful review. It has been our pleasure having you stay with us, seeing your lovely smile and listening to your wise words. Wishing you all the best.


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Review of

Pinewood Residential Care Home

from M A (Respite Resident) published on 23 August 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I had hip replacement surgery and the day before discharge my husband tested positive for covid. He was able to book me a room at Pinewood Residental Home, Jersey for respite care. I have been most impressed with the level of care from all the staff and every meal has been delicious. I have been able
to recover in the best possible way.

Reply from Merissa Kenny, Home Manager at Pinewood Residential Care Home

Thank you for your very warm review. Myself and all the team are pleased that you have enjoyed your stay with us. Please do come back if ever there is a need for a little more respite, you will always be most welcome. It was a pleasure to have you with us.
Best wishes from all here at Pinewood.


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Review of

Pinewood Residential Care Home

from Jenny C (Daughter-in-law of Resident) published on 3 August 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The process of sending my parents-in-law to Pinewood was made very easy by the very helpful and friendly staff. They first came for a look around and had lunch, then later when they come out of hospital their transport to Pinewood was all arranged. All the queries we have are answered, the items they
require are provided with efficiency and they are enjoying the food and the environment. My father-in-law has signs of dementia and he is looked after well when he gets confused.

Reply from Merissa Kenny, Manager at Pinewood Residential Care Home

Thank you for your review. It has been our pleasure to have your parents-in-law stay with us, they are such lovely people. Take care and all the best. Kind regards, The Pinewood Team.


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Review of

Pinewood Residential Care Home

from D J (Respite Resident) published on 31 May 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I stayed at Pinewood for a period of two weeks while my wife had a delayed holiday in Cornwall. The management and staff were first rate and provided help and care in very practical ways when required. Activities were well organised. I would thoroughly recommend the home.

Reply from Merissa Kenny, Manager at Pinewood Residential Care Home

Thank you for your wonderful review, Douglas. We are so pleased you would 'thoroughly recommend the home'. It was our pleasure to have you stay with us, and if we can ever be of any help in the future, we would love to see you again. Take care and all the best. Kind regards, The Pinewood Team.


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Awards / Recognitions (3)

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