Maria Mallaband Care Group Ltd in Lancashire | 3 Care Homes

Review of
Alexandra Court
from V J (Resident) published on 16 December 2024

Submitted via Postal Card • Report

Overall Experience

I was impressed with the unfailing courtesy, patience and professionalism shown by all the staff. It created a very safe and cheerful atmosphere.

Reply from Anabela Silva-Phillips, Home Manager at Alexandra Court

Thank you for the kind words and review, it's lovely and humbling to receive such positive feedback, the team at Alexandra Court always strive to make each resident and their loved ones feel welcomed and reassured.

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Review of
Alexandra Court
from Colin S (Son of Resident) published on 28 November 2024

Submitted via Postal Card • Report

Overall Experience

Very good. My mum was happy to come for respite care and she wants to come back permanently as all the staff and residents are welcoming.

Reply from Anabela Silva-Phillips, Home Manager at Alexandra Court

Dear Colin, thank you so very much for the review it is lovely and humbling to receive such positive feedback, the staff team at Alexandra Court always strive to make each resident and their loved ones to feel welcome and at ease.

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Review of
Alexandra Court
from S C (Nephew of Resident) published on 28 November 2024

Submitted via Postal Card • Report

Overall Experience

I'm happy with the service provided to my auntie. The staff are kind and compassionate.

Reply from Anabela Silva-Phillips, Home Manager at Alexandra Court

We appreciate you taking the time to share your positive comments regarding Alexandra Court and their team. We are glad your experience reflects the high standards of quality care we hold ourselves to here at Maria Mallaband Care Group.

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Review of
Amber Court Care Home
from J P (Daughter of Resident) published on 26 November 2024

Submitted via Postal Card • Report

Overall Experience

When my mother first went to Amber Court Care Home I was concerned about her care. Once she had settled in and got used to the staff she has started to eat and drink much better. They look after her extremely well and I think she is only alive due to her care. She has very complex needs due to dementia

and physical illnesses and they are extremely understanding. I live outside the UK so it is a big relief to know she is well looked after.

Reply from Katrina Hay, Regional Director at Amber Court Care Home

I am pleased that you are happy with the care provided for your Mum, our staff at Amber Court do always aim to deliver care to the highest standard and I am pleased that you feel reassured.

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Review of
Acorn House Care Centre
from Jill K (Sister of Resident) published on 23 September 2024

Submitted via Website • Report

Overall Experience

Absolutely fantastic care home!
Such a warm welcoming place, always spotlessly clean.
All staff are extremely friendly and have given my brother the very best care possible.
My brother is so happy and settled at Acorn House, he enjoys helping staff around the home and joining in the many activities

during the day, he also thoroughly enjoys the days out with other residents and staff.
I would absolutely recommend this place to anybody.
As a family, we couldn't wish for my brother to reside anywhere else.

Reply from Jen, Home Manager at Acorn House Care Centre

It is our absolute pleasure to care for your brother, to continually engage him in activities, and to continue to support him with being independent and accessing everything he would access if he was living outside of the home. Acorn House is a home-from-home.

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Review of
Acorn House Care Centre
from J G (Daughter of Resident) published on 23 September 2024

Submitted via Postal Card • Report

Overall Experience

My Father spent his last months at Acron House. I visited every few days to experience life there. He enjoyed the company of other residents but particularly the relationships with members of staff. He loved the friendly teasing and attention, which brought back the twinkle in his eye. I only ever heard

calm-voiced and gentle support being offered to residents even when situations were not easy. I felt that Dad was living among friends. Thank you so much.

Reply from Jen, Home Manager at Acorn House Care Centre

It has been an honour and a pleasure, caring for your father. At Acorn House we become one big family, all of the staff would like to thank you for giving us the opportunity to provide that care and support not only to your father but also to yourself and the wider family.

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Review of
Alexandra Court
from N C (Son of Resident) published on 29 July 2024

Submitted via Postal Card • Report

Overall Experience

Really helpful and loving care provided for my dad over the last 4 years. He is very happy and enjoys the food and musical entertainment in particular.

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Review of
Alexandra Court
from Susan H (Daughter of Resident) published on 24 July 2024

Submitted via Postal Card • Report

Overall Experience

The staff in Alexandra Court are an absolute credit to the care home. We are immensely grateful for all the care, love, attention and respect they give my dad.
Dad's safety is our absolute priority and we know that Alexandra Court provides the perfect safe environment for all his care needs. We are

incredibly lucky that Dad remains under the care of your wonderful caring staff.

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Review of
Alexandra Court
from J S (Daughter of Resident) published on 24 July 2024

Submitted via Postal Card • Report

Overall Experience

As a family we are very impressed with the quality of staff at Alexandra Court. They are extremely professional and caring. They treat Mum with the utmost respect, going above and beyond to make sure that she is as happy and comfortable as possible. They are all extremely welcoming to family and communicate

well with us about Mum's welfare.

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Review of
Alexandra Court
from Dorothy K (Friend of Resident) published on 24 July 2024

Submitted via Postal Card • Report

Overall Experience

It's a beautiful home with very caring staff.

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Review of
Amber Court Care Home
from Susan E (Daughter of Resident) published on 28 June 2024

Submitted via Website • Report

Overall Experience

When my mum was admitted to Amber Court Care Home, I was worried that she wouldn't settle there!
But I was surprised and impressed with the care that Amber Court gives their residents to help them settle in and it's ongoing.
The facility is clean, food is excellent there is so much for Mum to do.

Mum has been there just over a year and the care is outstanding. They do keep the residents entertained and exercised.
The staff are beyond excellent very happy with all of the hard work they do and the care.
I know Mum is safe and in good hands.
Thank you to you all.

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Review of
Acorn House Care Centre
from Stacey H (Daughter of Resident) published on 27 June 2024

Submitted via Website • Report

Overall Experience

All staff are outstanding, so caring, friendly and patient, food given is great, facilities are top standard, would recommend the house to others.

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Review of
Acorn House Care Centre
from P O (Son of Resident) published on 9 May 2024

Submitted via Website • Report

Overall Experience

Mum has been at Acorn House for four years now... she must be due parole soon.
I have one or two cribs about the outside of the building looking a bit tired and the rooms being small but in the scheme of things, this is pretty unimportant. Mum's care is excellent -- it doesn't matter when I show up,

Mum, and everyone else, is bright and smart and the inside of the building is clean, bright and smart.
Mum actually ended up at Acorn House by accident, but it was a happy accident. I looked at other homes so we had options for Mum but, while doubtless efficient, there was no atmosphere in them. Horrible.
Others have said the same, the best thing about Acorn House is the atmosphere when you walk in. As well as the attentive care, the team is always cheerful. While the main purpose of my visit is to see Mum, you end up chatting to everyone else, too... and I usually get a cup of tea after my long journey north.
In short, I cannot praise the team at Acorn House enough.

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Review of
Acorn House Care Centre
from Peter H (Son of Resident) published on 8 May 2024

Submitted via Website • Report

Overall Experience

I have nothing but positive and excellent things to say about the Acorn House staff. In all capacities be it management, admin, cleaners, staff involved in the preparation of food etc. A fantastic, caring and coordinated team.

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Review of
Acorn House Care Centre
from Wendy I (Daughter of Resident) published on 8 May 2024

Submitted via Website • Report

Overall Experience

Mum has been a resident at Acorn House for 4 years now. She was forced out of her previous care home during Covid due to our complaints over the lack of communication at the worst possible time and the lack of care that she was receiving. What a relief to have found Acorn House. Mum had become very

withdrawn, was always asleep and did not receive the level of personal hygiene care we expect at her previous home. We can't praise the staff at Acorn House enough. Mum is a different person, happy in her environment, nearly always smiling (she has her off days of course), and rarely asleep when we see her. There's always lots going on, all the staff make special effort on themed days, organise activities, parties etc and try their best to get all the residents involved. Mum has remained on the residential floor at Acorn (rather than dementia where she was previously) and that just goes to show that it is the way the staff look after her that has made all the difference. Thank you to all.

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Review of
Acorn House Care Centre
from Brian H (Husband of Resident) published on 8 May 2024

Submitted via Website • Report

Overall Experience

Care that comes with love and respect for every person who resides in their home, like their motto says they work in the resident's home. All of the staff show care and love for the residents above and beyond care. The feeling of a happy place to be is apparent when you walk through the door and all

the time you are there.

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Review of
Alexandra Court
from M N (Son of Resident) published on 22 April 2024

Submitted via Website • Report

Overall Experience

Generally speaking, my Mum is happy here. She has a light and airy suite, the staff are friendly, kind and helpful, meals are OK and there are activities organised. Of the facilities in the local area, this came top of our list when we were looking for care for my Mum. The only issues that have arisen

are when room or building maintenance is required. This is managed by the head office in Leeds and is generally poorly organised.

Reply from Carys Miller, Digital Marketing Apprentice at Alexandra Court

Thank you for this positive review and your help in discussing your concern about the maintenance issue, which has now been resolved.

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Review of
Amber Court Care Home
from D S (Granddaughter of Resident) published on 18 April 2024

Submitted via Website • Report

Overall Experience

I am very pleased with the quality of care that my grandmother is receiving at this care home. I have noticed notable improvements in her general well-being. The care staff are remarkably supportive and attentive, although there are occasional moments when they seem occupied or understaffed. It is reassuring

to see my grandmother gaining weight, and the availability of food and beverages is ample. Her room is lovely and well-kept. The activity coordinator regularly provides engaging activities for my nana throughout the week.

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Review of
Amber Court Care Home
from Joanne W (Daughter of Resident) published on 14 March 2024

Submitted via Website • Report

Overall Experience

Terrible experience, father only in a week when he was found on the floor, twice we arrived to find he had tipped a water jug all over the bed and he was laid in a soaking bed. Room was dirty, had to complain. Never any staff around, residents shouting for help and no one there to help them. Food

was terrible and always cold. Would never recommend this home to anyone.

Reply from Katrina Hay, Care Home Manager at Amber Court Care Home

Thank you for your feedback, please be reassured that we use all comments to improve our service. I acknowledge that you are upset regarding your father's care whilst at Amber Court, and a full investigation will be conducted following our complaints procedure. We do take all feedback onboard as we are committed to providing the highest level of care to the people living with us.

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Review of
Acorn House Care Centre
from J K (Nephew of Resident) published on 29 February 2024

Submitted via Website • Report

Overall Experience

My relative has been at Acorn House for over 2 years now. He has gone from strength to strength. They have helped him to improve and better his health.
The home has such a homely feel from the moment you walk through the front doors. It really does feel like home.
The staff are outstanding and are

constantly going above and beyond for all residents and their families.

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Care Homes Owned by Maria Mallaband Care Group Ltd in Lancashire

Maria Mallaband Care Group Ltd Locations in Lancashire (3)

Maria Mallaband Care Group Ltd Reviews in Lancashire (192)

Alexandra Court

Alexandra Court

Alexandra Court

Amber Court Care Home

Acorn House Care Centre

Acorn House Care Centre

Alexandra Court

Alexandra Court

Alexandra Court

Alexandra Court

Amber Court Care Home

Acorn House Care Centre

Acorn House Care Centre

Acorn House Care Centre

Acorn House Care Centre

Acorn House Care Centre

Alexandra Court

Amber Court Care Home

Amber Court Care Home

Acorn House Care Centre

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