Maria Mallaband Care Group Ltd in Northumberland | 2 Care Homes

Review of
Astor Lodge View
from Arthur C (Resident) published on 6 February 2025

Submitted via Postal Card • Report

Overall Experience

Very well looked after by caring lovely staff. Only slight problem, hot food served on cool plates, suggest a heated cabinet.

Reply from Kim Richardson, Home Manager at Astor Lodge View

We would like to thank you for the positive feedback, we will share this with the team and will look at the temperatures of the food served, we appreciate all feedback, thanks.

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Review of
Astor Lodge View
from Sharon L (Daughter of Resident) published on 31 January 2025

Submitted via Postal Card • Report

Overall Experience

My mum has only been in the lodge for a couple of months. I feel since moving her care just isn't the same. Some days I go she's covered in food, her bedding is quite often dirty, covered in food and sometimes faeces. I don't feel she's a little neglected with her hygiene. I asked before Christmas if

she could have her hair cut and facial hair removed which didn't get done. Overall a bit disappointed.

Reply from Kim Richardson, Home Manager at Astor Lodge View

Thank you for your feedback. I am sorry to hear that you are disappointed with the service provided to your mum. I will be in touch to explore this further and discuss how we can improve moving forward.

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Review of
Astor Court
from A N (Relative of Resident) published on 19 August 2024

Submitted via Website • Report

Overall Experience

I am the wife of the grandson of the resident, the care has been amazing at this service so far, and have done everything to get my husband's grandmother out of hospital. The care staff and management have been fantastic and are always happy to help.
So far we cannot fault the service and those who

work there, other residents also look content within the unit we visit.

Reply from Jill, Regional Director at Astor Court

Thank you for taking the time to provide us with feedback. We are pleased that your grandfather-in-law is settling in well to Astor Court and that your experience of the service so far has been positive. We will share your review with the staff team who take pride in striving to provide the best possible care.

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Review of
Astor Court
from A M (Daughter of Resident) published on 20 May 2024

Submitted via Postal Card • Report

Overall Experience

I cannot fault the staff at Astor Court. They were without fail very attentive, caring and respectful to my mum, demonstrating love and genuine interest in her and in her wellbeing. I also benefited greatly from their friendship and concern. The only downside during Mum's 9 week stay was that the building

was in complete disarray with significant work being carried out in the entrance, communal areas and corridors. This at times felt unsafe for residents and visitors and of course meant there was a great deal of dust and disruption. Despite all this the staff carried on working cheerfully and relentlessly. You are all wonderful - thank you!

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Review of
Astor Court
from Peter M (Resident) published on 5 April 2024

Submitted via Postal Card • Report

Overall Experience

Most decent place to live.
Staff brill. Very professional. Kind and considerate.

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Review of
Astor Court
from P J (Son of Resident) published on 16 June 2023

Submitted via Postal Card • Report

Overall Experience

Outstanding ongoing care for my father who has a lot of complex care needs. His progress is significant and measurable. On the 29th of May, Astor Court provided space and catering for a small birthday gathering, resulting in a wonderful memorable day for my father's birthday.

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Review of
Astor Court
from Emma M (Granddaughter of Resident) published on 9 April 2023

Submitted via Postal Card • Report

Overall Experience

My grandma entered the home for respite care after time in the hospital. I was so worried about her as this was a new experience for all of us. However, the staff at the home put me at ease instantly. Each time I visit, I can see clearly how well she is cared for, they obviously know her well and try

their best to make her happy; a job which is really not easy. All the staff work so hard and I appreciate all they do.

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Review of
Astor Court
from D D (Wife of Resident) published on 8 March 2023

Submitted via Website • Report

Overall Experience

My husband stayed here for our 1st week's respite. The manager and the staff were very friendly and welcoming. I had good feedback when I rang to enquire about him, and this was most reassuring.
It is difficult to mark the options below fairly as I was unable to observe during the week.
What stood

out for me was that on leaving, many of the team came to say goodbye, and he appeared very happy and relaxed with all of them, and he made a point of thanking them. This indicates that he was well looked after.

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Review of
Astor Court
from J W (Friend of Resident) published on 20 December 2022

Submitted via Postal Card • Report

Overall Experience

I have been very impressed with the care and support of all of the staff. They go above and beyond to make sure my friend is cared for. Nothing is too much trouble and they always keep me informed. Astor Court is always very clean and has a homely feel. I would highly recommend Astor Court.

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Review of
Astor Court
from Thomas C (Husband of Resident) published on 15 December 2022

Submitted via Postal Card • Report

Overall Experience

My wife has been in the dementia area of Astor Court for 2 years past October. Due to circumstances beyond my control, I was unable to look after her (covid, ITU, ventilator). Luckily she was found a place at Astor Court by social services. It was a very difficult time during the lockdown period, but

through that time the management, staff, cleaners have been a constant source of the confidence I have in the ability of the staff to look after my wife and the rest of the residents.

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Review of
Astor Court
from P M (Brother of Resident) published on 12 December 2022

Submitted via Postal Card • Report

Overall Experience

Brother has been treated well, seems happy enough with the home, staff looking after him to the family's satisfaction. So all in all, brother and family are happy enough with his care. Well done staff.

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Review of
Astor Court
from S L (Daughter of Resident) published on 24 November 2022

Submitted via Postal Card • Report

Overall Experience

I feel my mam is happy in her own little way. I have no worries about her care, the carers are all lovely. The only issue I have is, all her clothes and belongings go missing. I am constantly buying her new clothes. I put her name and room number in them but it makes no difference at all.

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Review of
Astor Lodge View
from Keith E (Son of Resident) published on 21 November 2022

Submitted via Website • Report

Overall Experience

My mam went into care in May 2022, as her dementia worsened, and she found it very difficult to come to terms with her situation, however through the relentless efforts of the care team at Astor Lodge she is now settling into this new phase of her life. As a family we are extremely grateful that we

can now rest assured that our mam is being well looked after in a friendly, safe and caring environment.

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Review of
Astor Court
from Audrey M (Wife of Resident) published on 17 November 2022

Submitted via Postal Card • Report

Overall Experience

Any queries or concerns are dealt with immediately. I have no qualms about my husband's care at Astor Court.

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Review of
Astor Court
from B D (Daughter of Resident) published on 17 November 2022

Submitted via Postal Card • Report

Overall Experience

Prompt action to any requests and concerns we raise. Excellent.

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Review of
Astor Court
from G P (Daughter of Resident) published on 7 September 2022

Submitted via Postal Card • Report

Overall Experience

As a family, we are very happy and content that our dad is settled and seems very happy with his new home, and the staff in particular. We find the staff more than helpful. Nothing is a trouble to them which is really nice.

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Review of
Astor Court
from Kella C (Daughter-in-law of Resident) published on 8 July 2021

Submitted via Website • Report

Overall Experience

My mam has been in and out of hospital since February due to various illnesses and struggling at home. After speaking to a care team manager on the last ward he mentioned residential care as an option and I agreed, and as I live in Cramlington I wanted her to be closer to us for her grandchildren to

still see her as they have always had a close bond. I suggested Astor Court as it is a great home and because my mam is young, the home's age intake was welcoming. I also chose Astor Court because should my mam's need's change to nursing care, there is the lodge meaning it wouldn't be a huge upheaval for her and not as much stress for us because we won't have to search for an entirely new home. My mam has been there for two weeks respite initially and she has loved it and wants to stay. She has been so well cared for and feels safe there. Her wellbeing, mood, and diet have improved massively in these two weeks. All the staff are kind, understanding, and empathetic towards her.

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Review of
Astor Court
from Joanne S (Niece of Resident) published on 14 January 2021

Submitted via Website • Report

Overall Experience

I salute you all as your dedication and care is outstanding. My uncle has been cared for so well thank you. All fantastic, manager and outstanding staff. Being a care provider myself I speak for all my family when I say thanks so much.

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Review of
Astor Court
from Linda W (Daughter of Resident) published on 2 March 2020

Submitted via Website • Report

Overall Experience

I moved my mum to this home before last Christmas and I am extremely impressed with this home. The care is exceptional, the carers are brilliant, nothing is too much trouble, they are friendly, caring and cheerful. I was worried about moving mum but had to as the last place was terrible, I am so pleased

I did. Five stars are not enough for this place!

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Review of
Astor Lodge View
from B B (Son of Resident) published on 24 February 2020

Submitted via Postal Card • Report

Overall Experience

Staff very friendly and helpful.
Good standard of care and attention.

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Care Homes Owned by Maria Mallaband Care Group Ltd in Northumberland

Maria Mallaband Care Group Ltd Locations in Northumberland (2)

Maria Mallaband Care Group Ltd Reviews in Northumberland (44)

Astor Lodge View

Astor Lodge View

Astor Court

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Astor Court

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Astor Lodge View

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Astor Lodge View

Awards / Recognitions (3)

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