Maria Mallaband Care Group Ltd in West Yorkshire | 5 Care Homes

Review of
Manor Park Care Home
from L D (Daughter of Resident) published on 3 February 2025

Submitted via Website • Report

Overall Experience

Food is basic and not appetising. On one occasion residents were given crumpets with squirty cream on for desert. There isn't fresh fruit available at meal times. Residents with allergies are not given the same choices as other residents and are often given repetitive meals.
Clothes often going missing

and usually found on other residents. Personal hygiene is hit and miss with residents left without being showered for months. Residents being taken to bed at half past six and the ones that won't stay in bed often left in lounge with no tv or music on.
Staff are undertrained and struggle with the care of the more challenging residents. Management don't listen and will often fabricate the truth to cover up mistakes. Trust is now broken over the number of incidents I have had to endure and challenge.

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Review of
Willow Bank Nursing Home
from Catherine T (Daughter of Resident) published on 31 January 2025

Submitted via Postal Card • Report

Overall Experience

My dad had been a resident for four years and had received excellent care over this time. He loved the food! The staff were kind, caring and attentive. Sadly he died at Christmas. He was treated with such care, and we, his family, were treated with such sensitivity and kindness. We will always be grateful

to the wonderful staff that work here.

Reply from Basel Quandil, Home Manager at Willow Bank Nursing Home

We appreciate you taking the time to share your positive comments regarding Willow Bank Nursing Home and their team. It was a pleasure to look after your dad for four years and get to know the family. We are glad your experience reflects the high standards of quality care we hold ourselves to.

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Review of
Willow Bank Nursing Home
from K D (Nephew of Resident) published on 12 December 2024

Submitted via Website • Report

Overall Experience

My aged aunt was moved into Willow Bank in September this year, she was struggling to cope at home (living by herself at 93 years of age. As far as I can see she is receiving excellent care and attention. The staff really seem to enjoy their work and always have a smile. My main contact has been with

a staff member in the office who projects the whole ethos of the home (happy, caring and finds time for everyone). I can't comment on value for money (she is being funded by the NHS).

Reply from Basel Quandil, Home Manager at Willow Bank Nursing Home

Thank you so much for the lovely review of Willow Bank Nursing Home. It will be great to be able to share these reviews with the colleagues who work there, who take the utmost pride in offering the best care possible.

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Review of
Howgate House Care Home
from Brian M (Brother of Resident) published on 26 November 2024

Submitted via Postal Card • Report

Overall Experience

There is a lack of warmth and welcome at Howgate that is not conducive to resident wellbeing and visitor confidence.
I am comparing Howgate to what I consider to be better care homes (from personal experience).

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Review of
Willow Bank Nursing Home
from Natalie P (Daughter of Resident) published on 20 November 2024

Submitted via Website • Report

Overall Experience

Don't really do reviews but after spending every day for the last 3 weeks visiting both parents, I need to tell anyone who reads this that Willie Bank has exceeded my expectations. They are great, helpful empathetic and understanding to their needs. Food is fab, real good variety. Carers work extremely

hard but still greet with a smile. One staff member in particular in the office is so helpful, it's very reassuring knowing you've got someone around who knows all the ins and outs. The nurses are professional and knowledgeable and understand complex needs. So happy I found this place. Compared to others it was a great find.

Reply from Basel, Home Manager at Willow Bank Nursing Home

Thank you for taking the time to leave us a review and share your experience with Willow Bank Nursing Home. We are so pleased that you and your loved ones are having a great experience with us.

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Review of
Howgate House Care Home
from S V (Son of Resident) published on 5 November 2024

Submitted via Postal Card • Report

Overall Experience

Mum is well looked after. It is good that carers have a word with my mum at regular intervals.

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Review of
Willow Bank Nursing Home
from Linda D (Daughter-in-law of Resident) published on 27 September 2024

Submitted via Postal Card • Report

Overall Experience

My mother-in-law was moved from the hospital to Willow Bank and diagnosed with terminal cancer (already diagnosed with dementia).
The room we chose was light and airy, she was given a pressure mattress as she had pressure sores from her hospital stay. She was very comfortable and happy during the

short time she lived there. The care she was given was the best we could have asked for. Always someone to answer any questions we had about her care and her deteriorating health. We like that there was always a registered nurse available and that a GP visited weekly. We would highly recommend Willow Bank.

Reply from Basel, Home Manager at Willow Bank Nursing Home

We are sorry for your loss, and feel privileged to have been a part of this journey supporting both your family and mother-in-law during this difficult time, thank you for your kind words, here at Willow Bank strive to deliver the highest quality of care.

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Review of
Howgate House Care Home
from C L (Daughter of Resident) published on 30 August 2024

Submitted via Postal Card • Report

Overall Experience

Very happy with Mum's care.
Mum settled here very well.
Thank you.

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Review of
Howgate House Care Home
from L R (Daughter of Resident) published on 30 August 2024

Submitted via Postal Card • Report

Overall Experience

From Mum arriving at the home, Mum settled in very well and is content.
Thank you.

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Review of
Howgate House Care Home
from P H (Son of Resident) published on 6 August 2024

Submitted via Postal Card • Report

Overall Experience

What a wonderful care home Howgate is made more so by the excellent staff and management who are all pleasant and willing to listen at any time. They all strive to make sure the residents are safe and as happy as they could possibly be. What more could you ask from this wonderful caring care home, so

from the cleaners to the managers a big well done.

Reply from Collette, Home Manager at Howgate House Care Home

Thank you so much for the lovely review of Howgate House. It will be great to be able to share these reviews with colleagues, who take the utmost pride in offering the best care possible.

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Review of
Howgate House Care Home
from N F (Daughter of Resident) published on 5 August 2024

Submitted via Postal Card • Report

Overall Experience

The staff are friendly, but there are not enough of them. We are consistently being told the staff-to-residents ratio is correct, but it absolutely isn't. The staff-to-residents needs ratio is not being met. When my mum moved into Howgate in January 2023, she had a shower every week, now she's lucky

if she gets one a month. I get costs are rising but this should not be to the detriment of the residents.

Reply from Collette, Home Manager at Howgate House Care Home

Thank you for taking the time to leave a review. After speaking in person, we are glad that the issues have now been resolved, if you have any concerns in the future, please do get in touch with us and we will be happy to arrange a meeting.

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Review of
Howgate House Care Home
from B C (Niece of Resident) published on 1 August 2024

Submitted via Postal Card • Report

Overall Experience

My aunt has come into Howgate House since 28/12/23. Both her physical and mental health has improved. She has put on wight and is enjoying the food. She has settled in quickly. She has as many personal possessions around her as necessary to make her feel at home. The carers are all lovely with tons

and tons of patience, very kind and respectful. The management staff are all approachable and sort out any concerns efficiently, it's all good.

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Review of
Willow Bank Nursing Home
from Brian S (Brother of Resident) published on 30 July 2024

Submitted via Website • Report

Overall Experience

For over 12 months Willow Bank have looked after my brother who had suffered a massive stroke. Sadly he has now passed. The standard of care given to him was excellent. The staff are so friendly, especially the staff member on the front desk. I cannot thank the home and the staff enough for everything

they have done. From a very grateful brother, thank you.

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Review of
Willow Bank Nursing Home
from Joan B (Resident) assisted by family/friend published on 18 April 2024

Submitted via Postal Card • Report

Overall Experience

Overall I was well looked after and cared for with kind and caring staff. I was worried about my short stay but came away saying I would like to stay again. My daughter said that she was pleased with how the staff have been overwhelmingly accommodating to me.

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Review of
Corinthian House Nursing & Care Home
from Hayley I (Daughter of Resident) published on 12 April 2024

Submitted via Website • Report

Overall Experience

Staff very friendly and helpful. Helped Mum greatly. Lovely facilities, can't do enough. Great activities and day out for residents. Fresh food made daily. Easy to speak to anyone and get any more information needed.

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Review of
Willow Bank Nursing Home
from Michael H (Brother of Resident) published on 8 April 2024

Submitted via Postal Card • Report

Overall Experience

Me and my brother come to see our brother once a week. We find it very welcoming, and the staff are very friendly.
The patients are well looked after.

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Review of
Willow Bank Nursing Home
from T K (Son of Resident) published on 3 April 2024

Submitted via Postal Card • Report

Overall Experience

Since new management, my mother has been well looked after. Very happy with her room. We like how she is dressed on every visiting day. We looked at several homes, but we found Willow Bank was the most homely.

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Review of
Croft House Care Home
from J H (Daughter of Resident) published on 11 March 2024

Submitted via Postal Card • Report

Overall Experience

Mum was in the home for two and a half years as she had vascular dementia. The staff were always good and treated my mum like their own. She died peacefully in her sleep and the care the team gave her was wonderful. All the staff are amazing from the top to catering and cleaning staff well done to you

all. Thank you for all you did.

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Review of
Croft House Care Home
from D B (Wife of Resident) published on 11 March 2024

Submitted via Postal Card • Report

Overall Experience

My husband has been in Croft House for 6 weeks in that time the treatment and kindness from all the staff were wonderful. We couldn't have asked for anything better. The nursing, activities, food, and general carers were all excellent.

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Review of
Willow Bank Nursing Home
from Stuart K (Son of Resident) published on 21 February 2024

Submitted via Postal Card • Report

Overall Experience

I was frustrated with the care of my father over the last couple of years that was not always good with the last management. However the new manager is professional, approachable, treats me and my resident father with respect, genuinely cares for people and since his appointment there has been a big

improvement at Willow Bank in all areas and the home seems to be on the up. I would also like to thank the assistant manager and the staff that do their best. I hope other staff will jump on board.

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Care Homes Owned by Maria Mallaband Care Group Ltd in West Yorkshire

Maria Mallaband Care Group Ltd Locations in West Yorkshire (5)

Maria Mallaband Care Group Ltd Reviews in West Yorkshire (246)

Manor Park Care Home

Willow Bank Nursing Home

Willow Bank Nursing Home

Howgate House Care Home

Willow Bank Nursing Home

Howgate House Care Home

Willow Bank Nursing Home

Howgate House Care Home

Howgate House Care Home

Howgate House Care Home

Howgate House Care Home

Howgate House Care Home

Willow Bank Nursing Home

Willow Bank Nursing Home

Corinthian House Nursing & Care Home

Willow Bank Nursing Home

Willow Bank Nursing Home

Croft House Care Home

Croft House Care Home

Willow Bank Nursing Home

Awards / Recognitions (3)

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