Maria Mallaband Care Group Ltd in Wiltshire | 3 Care Homes

Review of
Brunel House
from S L (Daughter of Resident) published on 20 March 2025

Submitted via Postal Card • Report

Overall Experience

From the moment I looked around Brunel House I knew it was the right care home for my Dad from the warmth & kindness from all of the staff. They were also really supportive and helpful with managing Dad's move and have all made him feel so welcome.
He has settled in well and is always telling me how

kind everyone is. As a family we really appreciate how well Dad's individual needs have been met and the continuous programme of activities and support available to support him with his dementia.

Reply from Claire Newbrook, Customer Relations Manager at Brunel House

Thank you very much for your lovely review. It has been an absolute pleasure having your Dad as a resident of the home. The team pride themselves on their dementia care and I will pass on your kind words to them, they are very much appreciated!

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Review of
Kings Court Care Centre
from Ann G (Wife of Resident) published on 6 January 2025

Submitted via Postal Card • Report

Overall Experience

There are many adjectives I could use to describe the care my husband received during the past 11 months. All staff from management to auxiliaries continued to attend to his every need in a fastidious, meticulous, conscientious, careful, vigilant and respectful manner. He was never treated as a burden.

His passing was dealt with in a professional yet dignified manner and my own and my daughter's individual concerns in an incredibly caring way.

Reply from Orsolya Szasz, Home Manager at Kings Court Care Centre

Thank you for taking the time to leave us a review and share your experience at Kings Court Care Centre. We are so pleased that you are happy with the care we have provided. I will share your amazing feedback with our team, as I am sure they will be very happy when they see it. Please feel free to come and visit us, we will all miss you.

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Review of
Kings Court Care Centre
from R C (Daughter of Resident) published on 23 December 2024

Submitted via Postal Card • Report

Overall Experience

My Mother was very poorly when she arrived at Kings Court. However, after a couple of weeks, she was back to her old self and is settled and loving life again. Thanks to the wonderful staff.
The staff are kind, caring, patient, and utterly professional - to the residents and their families.

Reply from Orsolya Szasz, Home Manager at Kings Court Care Centre

Thank you for taking the time to leave us a review and share the experience that you have had at Kings Court Care Centre. We are so pleased that you had a great experience. I will share your amazing feedback with our team as I am sure they will be very happy when they see it.

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Review of
Kings Court Care Centre
from M B (Relative of Resident) published on 26 November 2024

Submitted via Website • Report

Overall Experience

My relative was in this home for around 6 weeks and for the most part he was adequately cared for. The staff were busy but pleasant. The lady on reception was lovely and really welcoming and friendly. The food was not great and was always cold but he had adequate meals nonetheless. There is a day room

and a garden that residents and visitors can go to if you don't want to stay in the room and have a change of scenery which was helpful. The home was always stiflingly hot. It was always meant to be a temporary stay for my relative but when he had a fall and was taken to the hospital, the care home contacted the hospital almost as soon as he had left to tell the doctors treating him that he could not go back, with no explanation to him or the family. Subsequently, we were called to collect his things with no explanation from them. We have still not had any other contact from the home to offer an explanation.

Reply from Orsolya Szasz, Home Manager at Kings Court Care Centre

Thank you for taking the time to talk to me today on the phone regarding the feedback you have provided. As a company, we always like to reflect and learn from the feedback provided. I am so sorry to hear that you were dissatisfied, and it caused a lot of distress to your family. As we discussed this was a decision made by the social services not the care home. Moving forward, we will make sure that we will communicate directly to families and friends when a decision is made by social services, and we will do our best to avoid sudden discharges. Thank you.

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Review of
Kings Court Care Centre
from Shirley H (Wife of Resident) published on 6 November 2024

Submitted via Postal Card • Report

Overall Experience

From the minute you enter everyone is so friendly, always asking how you are. The care they give is excellent. You feel you can approach anyone and they keep you informed about your relative. I can only give praise, would recommend the home, Nothing more but excellent.

Reply from Orsolya Szasz, Home Manager at Kings Court Care Centre

Dear Shirley, thank you for taking the time to leave us a review and share the experience at Kings Court Care Centre. We are so pleased that you are happy with the care provide. I will share your amazing feedback with our team, as I am sure they will be very happy when they see it.

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Review of
Brunel House
from Sheila C (Respite Resident) published on 6 November 2024

Submitted via Postal Card • Report

Overall Experience

The staff, without exception, were all very caring, over and beyond their duties.

Reply from Daniella Bentley, Home Manager at Brunel House

Thank you, Sheila, for your kind words, we are humbled to read your review and thank you for your feedback and you're always welcome to come and stay and visit us anytime.

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Review of
Kings Court Care Centre
from P T (Sister of Resident) published on 23 October 2024

Submitted via Postal Card • Report

Overall Experience

My sister has now been in Kings Court Care Home for a year now, she came in for respite but unfortunately has needed more care. All the staff have been very kind and supportive, every question we ask for has been dealt with efficiently.

Reply from Orsolya Szasz, Home Manager at Kings Court Care Centre

Dear PT, thank you for taking the time to leave us a review and share the experience that you have had at Kings Court Care Centre. We are so pleased that you had a great experience. I will share your amazing feedback with our team, as I am sure they will be very happy when they see it.

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Review of
Kings Court Care Centre
from Sheena G (Daughter of Resident) published on 17 October 2024

Submitted via Website • Report

Overall Experience

Unfortunately I had to make the difficult decision to move my dad into a care home but it has made it easier thanks to the staff at Kings, they are all friendly and make my Dad feel relaxed. He is a bit of a joker and they all have fun with him and his banter. Love the fact they have entertainment for

the residents (twice a day most days), and they don't mind families joining in. Visitors may feel the home is a bit clinical compared to some homes which look like a Hotel but it's the staff not the building, that's important. Any issues, I speak to reception they get onto it straight away. The Chef is so helpful/flexible, if Dad doesn't like/want the food given, it's never too much trouble to go and get him something else. They have a 'pub' with darts and pool table (although sometimes occupied with staff training which is annoying). Nice garden and lounge area (but need a TV in there for residents to sit together and watch TV). Overall I'm happy with Dad's new home. Both Dad and I have made new friends.

Reply from Orsolya Szasz, Home Manager at Kings Court Care Centre

Dear Sheena, thank you for taking the time to leave us a review and share the experience that you have at Kings Court Care Centre. We are so pleased that you and your dad are having a great experience. I will share your amazing feedback with our team, as I am sure they will be very happy when they see it.

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Review of
Kings Court Care Centre
from Niki B (Daughter of Resident) published on 17 October 2024

Submitted via Website • Report

Overall Experience

I cannot fault the care my father gets at King's Court. The staff are more like family or close friends than anything else. They genuinely all care about their residents and go above and beyond to make sure that they are happy, stimulated and well looked after. I couldn't wish for a better environment

for my father and wouldn't hesitate to recommend it to anyone.

Reply from Orsolya Szasz, Home Manager at Kings Court Care Centre

Dear Niki, thank you for taking the time to leave us a review and share the experience that you have at Kings Court Care Centre. We are so pleased that you and your dad are having a great experience. I will share your amazing feedback with our team, as I am sure they will be very happy when they see it.

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Review of
Kings Court Care Centre
from Catherine G (Daughter of Resident) published on 17 October 2024

Submitted via Website • Report

Overall Experience

We couldn't wish for better care for my Dad. There's care staff, nurses and a doctor to cater for all their needs. Ensuring the residents' dignity is a high priority amongst everyone, which I find so lovely. Then there's an activities team! Not one that pops in now and again, one that's there every

day, providing two activities a day. Pub visits, cinema visits, bingo, garden games, singers, and so much more. Three meals a day and lovely little snacks throughout too. Pop in any time, without notice, and you'll see it runs perfectly all the time. I'd be happy here if it was my time to be in care.

Reply from Orsolya Szasz, Home Manager at Kings Court Care Centre

Dear Catherine, thank you for taking the time to leave us a review and share the experience that you have at Kings Court Care Centre. I will share your amazing feedback with our team, as I am sure they will be very happy when they see it.

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Review of
Kings Court Care Centre
from Nicki W (Daughter of Resident) published on 17 October 2024

Submitted via Website • Report

Overall Experience

My mum was a patient at Kings Court Care Home for the last 13 months of her life. Kings Court are absolutely fantastic, they treated my mum with so much dignity and respect, made me so happy when at the end of each visit I knew she was being well cared for. From the general staff who served her meals

to the amazing nursing team and management team she was treated so well. The entertainment team absolutely amazing, they used to do her hair and her nails, which she loved. Every time I visited, they made me feel so welcome. It was always a pleasure going there. They were so good to me and I was lucky enough to make new friends. If I could give a 10-star rating, I would. Well done Kings Court, keep up the amazing work.

Reply from Orsolya Szasz, Home Manager at Kings Court Care Centre

Dear Nicki, thank you for taking the time to leave us a review and share the experience that you have had at Kings Court Care Centre. We are so pleased that you had a great experience. I will share your amazing feedback with our team, as I am sure they will be very happy when they see it.

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Review of
Kings Court Care Centre
from Donna R (Granddaughter of Resident) published on 17 October 2024

Submitted via Website • Report

Overall Experience

My Nan has been in Kings Court for 7-8 years and she loves it. Some of the staff are really helpful, and always making my Nan smile. The activities my Nan takes part in she really enjoys. Activities for example bingo, colouring and games. There's always something going on for the residents. The activities

ladies are great. What a lovely home.

Reply from Orsolya Szasz, Home Manager at Kings Court Care Centre

Dear Donna, thank you for taking the time to leave us a review and share the experience that you have at Kings Court Care Centre. We are so pleased that you and your nan are having a great experience. I will share your amazing feedback with our team, as I am sure they will be very happy when they see it.

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Review of
Brunel House
from S P (Daughter of Resident) published on 17 October 2024

Submitted via Website • Report

Overall Experience

Now our dad has been moved floors, he's so much happier, he has the garden to look at through the window, staff on that floor seem to have more time for Dad, he's eating well and sleeping better. Can't thank Brunel House staff enough for what they are doing, lovely care home.

Reply from Daniella Bentley, Home Manager at Brunel House

Thank you so much for your kind words and positive review, I am really pleased that Dad has also settled in well on the new unit. Your feedback is appreciated and valuable in making sure we provide the highest standards of care to our residents.

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Review of
Princess Lodge Care Centre
from Angelene A (Power of Attorney of Resident) published on 17 September 2024

Submitted via Website • Report

Overall Experience

This care home is such a lovely place. The staff are all very friendly and caring. The rooms are very nice. They offer lots of activities for the residents. They all go out of their way to ensure residents are happy. The food is of very high standard. This is a great care facility for anyone who needs

nursing care.
Highly recommended. I'm completely happy that my person is extremely well looked after, safe, secure and stimulated.

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Review of
Brunel House
from Therese L (Daughter of Resident) published on 4 September 2024

Submitted via Postal Card • Report

Overall Experience

Overall, all level of staff members are very caring, professional, attentive and strive to go above and beyond where possible. Mom has learned to know the various people around the routines etc. and is very content.
Maintenance could be improved of the building, especially the exterior and garden.

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Review of
Princess Lodge Care Centre
from Stacey T (Daughter of Resident) published on 14 August 2024

Submitted via Postal Card • Report

Overall Experience

The two receptionists are absolutely amazing. One of them helped to settle Mum in when she arrived and put her at ease. My mum is a very difficult person, the staff are completely unfazed by this and have always treated her with kindness despite her bad behaviour. Very impressed with the home and the

staff.

Reply from Emanuel, Home Manager at Princess Lodge Care Centre

Dear Stacey, thank you for taking the time to leave us a review and share the experience that you have had at Princess Lodge. We are so pleased that you and your mother had a great experience. I will share your amazing feedback with our team as I am sure they will be very happy when they see it.

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Review of
Kings Court Care Centre
from Susan M (Daughter of Resident) published on 26 July 2024

Submitted via Postal Card • Report

Overall Experience

From day one my experience exceeded beyond excellent. The staff (in all areas), the cleanliness and the care and attention. My mum's well-being is so looked after. She is safe, happy and contented and loves every member of staff, as I do. I have told all my family and friends about my mum's care here

and everyone is so happy to hear this.

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Review of
Kings Court Care Centre
from Hayley J (Daughter of Resident) published on 26 July 2024

Submitted via Postal Card • Report

Overall Experience

My dad has been here for about 3 months. I cannot fault anything. All the staff are very kind, caring and welcoming. My dad receives excellent care and support from very friendly staff. The facilities are great and my dad feels included in every aspect. I wouldn't want my dad anywhere else.

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Review of
Brunel House
from Sally R (Daughter of Resident) published on 24 May 2024

Submitted via Website • Report

Overall Experience

I want to congratulate and thank all the activity team and other staff members at Brunel House for their fantastic week of activities in aid of Dementia Week, led by the Dementia Care Co-ordinator.
They have all worked so hard to put on a huge range of activities catering to all the residents' differing

strengths, and it was plain to see how much it was enjoyed by everyone, including relatives!
We had a 1950's themed party, a Big Brunel Quiz afternoon, entertainment by the residents and then the staff and lots more!
It was so lovely to see my mother joining in, laughing and having such fun, as well as the other residents, and I feel very lucky that she's in such a wonderful, caring home, with a full activity programme every day, including weekends.
Thank you again to you all.

Reply from Danielle Bentley, Home Manager at Brunel House

Hello, thank you so much for taking the time to submit this review, it was a fantastic week and the team enjoyed it as much as anyone. They will be delighted you got in touch as they work so hard to make life so enjoyable for the people who live with us and having the support of family and friends is key to the success of events like this, so thank you again.

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Review of
Princess Lodge Care Centre
from Annie M (Daughter of Resident) published on 23 April 2024

Submitted via Website • Report

Overall Experience

My mother arrived at Princess Lodge in January. She has been treated with great kindness and looked after well. Whilst all the staff are very good, some are outstanding - I always know when one particular nurse is on duty as my mum’s hair is always freshly washed by her. The staff have been kind and

supportive to me at this particularly difficult time. Nothing is too much trouble for them. Everyone greets me with a friendly smile. The rooms are clean and well-equipped. In terms of activities, there is always something going on but my mother is, sadly, not in a fit state to participate.

Reply from Carys Miller, Digital Marketing Apprentice at Princess Lodge Care Centre

Thank you for your kind review of the home, we are pleased that you are happy with the home and the care provided to Mum and the family. I have shared your review with the team who were delighted to hear your thoughts. Thank you.

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Care Homes Owned by Maria Mallaband Care Group Ltd in Wiltshire

Maria Mallaband Care Group Ltd Locations in Wiltshire (3)

Maria Mallaband Care Group Ltd Reviews in Wiltshire (180)

Brunel House

Kings Court Care Centre

Kings Court Care Centre

Kings Court Care Centre

Kings Court Care Centre

Brunel House

Kings Court Care Centre

Kings Court Care Centre

Kings Court Care Centre

Kings Court Care Centre

Kings Court Care Centre

Kings Court Care Centre

Brunel House

Princess Lodge Care Centre

Brunel House

Princess Lodge Care Centre

Kings Court Care Centre

Kings Court Care Centre

Brunel House

Princess Lodge Care Centre

Awards / Recognitions (3)

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