Maria Mallaband Care Group Ltd in Worcestershire | 2 Care Homes

Review of
The Wharf Care Home
from H G (Next of Kin) published on 25 March 2025

Submitted via Website • Report

Overall Experience

On the whole my relative was cared for. At times elements of care were sadly lacking depending on various factors affecting the home that day e.g. staffing, other residents, events on that day. I would have liked my relatives spiritual needs to be considered more. I often felt, particularly at weekends

the ratio of staff to residents was insufficient, making it a different atmosphere. The staff intentions were well meaning. My relative had there respect form wishes met at times of infection. I was consulted in regarding upholding their respect wishes. On the whole the staff understood how to manage dementia & altzheimer residents. Support for the relatives is something that should be considered by a specialist nurse. The home becomes the constant for your relative but having someone to talk to, to understand the emotions you go through when visiting is vital. The longer they are in care the more you go through, to cope with each visit.

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Review of
Windsor Court Care Home
from Robert L (Respite Resident) published on 6 March 2025

Submitted via Postal Card • Report

Overall Experience

Firstly, I want to give you a massive thank you for the care and attention both management and staff have showed and given to me during my short stay. I have to say at the beginning I was a little unsure but that quickly changed. The short stay has helped with the recovery from a major operation. Again,

my thanks to everybody.

Reply from Anne Pink, Commercial Business Partner at Windsor Court Care Home

Thank you so much for your kind review. We are delighted you enjoyed your stay and you will always be welcome at Windsor Court.

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Review of
Windsor Court Care Home
from F F (Granddaughter of Resident) published on 5 March 2025

Submitted via Website • Report

Overall Experience

I cannot express how grateful I am for the care Windsor Court provided for my wonderful Grandmother. The staff approached her and the rest of my family with person-centeredness, sensitivity and love. We all felt so welcome when visiting, including my Grandmother's very young Great Grandchildren who

loved visiting Windsor Court and sitting in the bistro area with her. Despite having very complex care needs, she was looked after wonderfully and the staff worked so hard collaboratively with us as a family and outside care services to ensure she got the very best care. The food provided was exceptional and the chef did everything to deliver delicious and bespoke meals for my Grandmother's changing needs. The rooms are kept beautifully clean and the staff always have a friendly smile on their face. Thank you so much!

Reply from Lisa Ferneyhough-Moss, Home Manager at Windsor Court Care Home

Thank you so much for your heartfelt review, we are so pleased that you have had the best experience when visiting your grandmother. The Windsor Court team are dedicated in providing great person-centred care, and we pride ourselves in going that extra mile. It has been lovely meeting you all and looking after your grandmother.

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Review of
Windsor Court Care Home
from Julia E (Wife of Resident) published on 20 January 2025

Submitted via Postal Card • Report

Overall Experience

The carers and the support staff are friendly and professional, and always cheerful. Nothing is too much trouble for them. The bistro on the ground floor is a welcoming space for both visitors and residents. The upstairs lounge is elegant and with a restful atmosphere. I feel my husband is very, very

well looked after.

Reply from Lisa Ferneyhough-Moss, Home Manager at Windsor Court Care Home

Thank you for your lovely review, we are so pleased that you and your husband are enjoying Windsor Court and that your overall experience is such a great one.

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Review of
The Wharf Care Home
from Janice L (Wife of Resident) published on 12 December 2024

Submitted via Website • Report

Overall Experience

My husband died recently at The Wharf Nursing Home. He had only been there a short time. For many months previously I had been, desperately, trying to get Social Services to accept that he needed nursing care. When he arrived at The Wharf he was enveloped with love and care. His food was good quality

and adjusted to his needs, likes, and ability to eat. His room was adjusted for his safety and enjoyment and those of his visitors. The carers were kind and understanding of his condition. Sadly his dementia, suffered for many years, had finally taken its toll. We were supported in my husband's final few days by the staff. He died surrounded by care and kindness. Thank goodness we had managed to move him to 'The Wharf '. Thank you to all of the wonderful, professional, loving staff.

Reply from Hannah Byng, Home Manager at The Wharf Care Home

We appreciate you taking the time to share your positive comments regarding The Wharf and their team. We are glad your experience reflects the high standards of quality care we hold ourselves to here at Maria Mallaband Care Group.

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Review of
The Wharf Care Home
from James F (Son of Resident) published on 21 November 2024

Submitted via Postal Card • Report

Overall Experience

All the staff at The Wharf gave my father great care, time and understanding. He enjoyed the conversations and the personal time shared. I could not praise the staff more. The great effort everyone put in from his arrival and settling, all through to his passing. The Wharf have a great team and the

family would love to thank every one of them.

Reply from Hannah Byng, Home Manager at The Wharf Care Home

We appreciate you taking the time to share your positive comments regarding The Wharf Care Home and their team. We are glad your experience reflects the high standards of quality care we hold ourselves to here at Maria Mallaband Care Group.

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Review of
Windsor Court Care Home
from Jane J (Daughter of Resident) published on 18 November 2024

Submitted via Postal Card • Report

Overall Experience

Windsor Court worked rapidly and efficiently with the hospice and home team to arrange emergency 2-week respite for my mother. The transition experience was exceptional with every complex need and requirement listened to and activated. My mother is now permanently at WC. Every single member of staff

shows kindness, professionalism, a sense of humour, friendship and support to my mother and all my family. WC is exceptional in every way from management, nursing, care workers, chef, hospitality, activity team, cleaning etc. We are most grateful to WC and its extremely high standards of care.

Reply from Lisa Ferneyhough-Moss, Home Manager at Windsor Court Care Home

Thank you for your lovely review, it's so heart-warming to hear that you and your family have had the best experience from us all at Windsor Court.

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Review of
Windsor Court Care Home
from Susan W (Daughter of Resident) published on 11 November 2024

Submitted via Postal Card • Report

Overall Experience

A very warm welcome by all members of staff. Everyone gives time to actively listen to residents and visitors. Staff are very accessible and obliging. Kind, excellent nursing and care. Activities are varied and well-organised. Very sensitive and creative chefs, catering for specific needs - delicious,

nutritious meals. Encouragement given to make the spacious rooms homely, friendly and expert hospitality. The design and surroundings of the building are safe, tasteful and comfortable. The spiritual needs of residents are well met. A very 'whole' and reassuring experience.

Reply from Lisa Ferneyhough-Moss, Home Manager at Windsor Court Care Home

Thank you so much for a lovely review. We are so pleased you are happy with care, activities and the facilities we provide here at Windsor Court.

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Review of
Windsor Court Care Home
from J W (Son-in-law of Resident) published on 1 November 2024

Submitted via Website • Report

Overall Experience

A very welcoming and caring place, the staff could not have been more kind, and have offered us a great deal of their time. We are so pleased that the resident is here. The range of activities and the enthusiasm with which they are given is incredible.

Reply from Jo Widdowson, Regional Director at Windsor Court Care Home

Thank you so much for a lovely review. We are so pleased you are happy with the facilities we provide.

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Review of
Windsor Court Care Home
from Deidre M (Respite Resident) published on 23 October 2024

Submitted via Postal Card • Report

Overall Experience

Having spent only two weeks here I have found everything very satisfactory and would certainly return if needed. Regarding food and drink, as I have cancer of the mouth the chef has certainly done their best to accommodate me, for which I was very grateful.

Reply from Jo Widdowson, Regional Director at Windsor Court Care Home

Thank you for your lovely comments. The Chef goes above and beyond to ensure our residents' meal preferences are met. We hope you come to visit us again soon.

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Review of
Windsor Court Care Home
from Albert L (Husband of Resident) published on 17 October 2024

Submitted via Postal Card • Report

Overall Experience

My wife had fantastic care from all staff. She could not have asked for better.

Reply from Jo Widdowson, Regional Director at Windsor Court Care Home

Thank you so much for a lovely review. It was a pleasure to look after your wife.

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Review of
The Wharf Care Home
from V H (Friend of Resident) published on 20 September 2024

Submitted via Postal Card • Report

Overall Experience

I visited my friend of 40 years during August. He was receiving end of life care. Each time I visited I found the staff friendly and caring. The environment clean and tidy with no odours. The outside space was attractive, giving an ideal area for residents to enjoy.

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Review of
The Wharf Care Home
from R Q (Wife of Resident) published on 26 July 2024

Submitted via Website • Report

Overall Experience

My husband recently had a short stay at The Wharf. He felt very much at home and settled in really well. All staff, without exception, treated him with kindness, dignity and respect. He received his many medications on time and felt very confident calling assistance when needed. The staff were always

attentive and welcoming when people visited. My husband enjoyed the freedom of being able to move around as much as he wanted, as well as the lovely food. The garden was easily accessible and provided a nice, safe, sunny space to meet visitors or other residents. He is looking forward to spending further time at The Wharf in the future.

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Review of
The Wharf Care Home
from Teresa W (Daughter of Resident) published on 29 May 2024

Submitted via Postal Card • Report

Overall Experience

Myself and my friend joined my mum to celebrate the VE celebrations at The Wharf. It was so lovely to be outside and listen to the singer and enjoy some food. The staff were amazing and made everyone welcome. The hospitality manager is a fantastic contribution to the home and organised it. It was great

to see residents and staff enjoy and I feel a massive boost to morale.

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Review of
The Wharf Care Home
from Lynn C (Daughter of Resident) published on 13 May 2024

Submitted via Postal Card • Report

Overall Experience

I was extremely worried when it came to the stage when my dad needed 24-hour care and where he could end up. I viewed The Wharf for a very brief visit, then my dad moved there the same day. The staff are all amazing. What makes a great place is the people. My dad only after a few days seems very content

and happy. I would not hesitate to recommend it. It has a great feel at The Wharf.

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Review of
Windsor Court Care Home
from Nicholas G (Son of Resident) published on 10 May 2024

Submitted via Website • Report

Overall Experience

I recently visited my mother for the first time since she moved to Windsor Court, I was very impressed with the facilities. Over the four days that I visited, it was a pleasure to meet many members of staff, all of whom were very caring of my mother and took the time to ensure that her needs were met

with a smile. The ladies at reception always greeted us with a smile, the activities were very engaging, and the chef served a delicious luncheon. The business manager was always there to answer questions. It was heartwarming to see my mother being so well cared for. Thank you

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Review of
Windsor Court Care Home
from Ann C (Daughter of Resident) published on 1 May 2024

Submitted via Website • Report

Overall Experience

My mum moved into Windsor Court in July last year. The rooms are spacious, well furnished and have quite a luxury feel about them. Mum has added pictures and soft furnishings from home which helps to give it a homely feel. The staff are lovely, really friendly and helpful. The activities program is

great, with a wide variety of enjoyable things to do.
The nursing care is very good and the communication from them if there are any issues is prompt and efficient. It is a pleasure to visit and they look after visitors and family members very well.
It is a great relief to know that my mum is being so well looked after.

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Review of
Windsor Court Care Home
from A B (Daughter of Resident) published on 24 April 2024

Submitted via Postal Card • Report

Overall Experience

We have moved our mother from Windsor Court to another care home for the following reasons:
1. Continuous use of agency staff, many of whom are not invested in the residents or are unsure of their role.
2. Low staff levels and reception left unattended on numerous occasions (usually when staff are

smoking).
3. Failure to activate our mum's door alarm despite knowing that residents were entering her room and frightening her. This culminated in a resident entering her room with a cutlery knife. Thankfully I was there to intervene.

Reply from Carys Miller, Digital Marketing Apprentice at Windsor Court Care Home

We're sorry that we couldn't resolve your complaint, we have put in place the actions we said we would take, I wish you and your mother all the best for the future.

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Review of
Windsor Court Care Home
from Fiona P (Daughter of Resident) published on 23 April 2024

Submitted via Postal Card • Report

Overall Experience

My father arrived at Windsor Court with a complex array of health issues. We had looked at a number of care homes in the area, but meeting the manager and her team (and receptionist) was a 'game changer'. I knew I had found a 'home from home', somewhere he would be cared for and treated with respect

and where we, as a family, would always be welcomed. It has been a marvellous experience for us all from start to finish. His final days and in particular his final hours could not gave been more peaceful. Thank you Windsor Court.

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Review of
Windsor Court Care Home
from Luci H (Daughter of Resident) published on 23 April 2024

Submitted via Postal Card • Report

Overall Experience

My father had absolutely outstanding care. Most important to us was the kindness shown to all the family whilst visiting and the seamless interaction with the excellent GP practice which came to the terminal care my father needed. The respect from every member of staff throughout all my father's care

was exemplary. Thank you from the bottom of our hearts. We were so pleased to have found such a beautiful place staffed by such beautiful people.

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Care Homes Owned by Maria Mallaband Care Group Ltd in Worcestershire

Maria Mallaband Care Group Ltd Locations in Worcestershire (2)

Maria Mallaband Care Group Ltd Reviews in Worcestershire (77)

The Wharf Care Home

Windsor Court Care Home

Windsor Court Care Home

Windsor Court Care Home

The Wharf Care Home

The Wharf Care Home

Windsor Court Care Home

Windsor Court Care Home

Windsor Court Care Home

Windsor Court Care Home

Windsor Court Care Home

The Wharf Care Home

The Wharf Care Home

The Wharf Care Home

The Wharf Care Home

Windsor Court Care Home

Windsor Court Care Home

Windsor Court Care Home

Windsor Court Care Home

Windsor Court Care Home

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