Orchard Care Homes in Cheshire | 2 Care Homes

Review of
Three Bridges Nursing Home
from Susan P (Friend of Resident) published on 14 January 2025

Submitted via Website • Report

Overall Experience

Our very dear friend was a resident for approximately 12 months until 1.10.24 when he sadly passed away. I have visited many care homes but this is the friendliest and warmest care home. This is down to the wonderful staff - whatever their role. We were made so welcome on every visit and our friend

was very much loved and so well cared for. We will always be grateful. Our friend had a very happy last year of life. Thank you.

Reply from Whitney Sampson, Home Manager at Three Bridges Nursing Home

Thank you so much for this feedback, the family and friends of our residents are very important to us and we really enjoy welcoming you as much as our residents do. It was a pleasure looking after your friend, he was a huge part of the Three Bridges family.

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Review of
Three Bridges Nursing Home
from Cathy D (Sister of Resident) published on 26 November 2024

Submitted via Postal Card • Report

Overall Experience

Just need to give praise to the young carers who looked after my sister on Sunday afternoon 10th November. She was quite distressed and they dealt with the situation showing care and consideration. Many thanks.

Reply from Whitney Sampson, Home Manager at Three Bridges Nursing Home

Thank you for this lovely feedback, we are glad to hear you are happy with the care your sister receives, this praise has been passed on to the team.

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Review of
Green Park Nursing Home
from David C (Son of Resident) published on 19 August 2024

Submitted via Postal Card • Report

Overall Experience

Mum has always been well looked after since moving to Green Park. She is always up and dressed, fed and watered with her room always clean and tidy. The staff do an amazing job looking after everyone's loved ones and always speak in a well-mannered way. If I had one small negative it is the rooms are

a little dated and could do with being redecorated.

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Review of
Green Park Nursing Home
from Julie R (Daughter of Resident) published on 5 August 2024

Submitted via Website • Report

Overall Experience

Our father was placed on the Kensington Unit, after a spell in hospital, it was our first time even visiting the care home.
I can honestly say from the office staff on arrival to each and every one of the staff I can't praise them enough, the care Dad gets daily from all carers and nursing staff is

nothing but outstanding, he's happy settled, even though we've nearly lost him a few times due to illness, I honestly believe the care he had is what's pulled him through, the activity team, domestics, laundry, and management are always there to answer any questions, they have such respect for everyone they're caring for, they also make families welcome, excellent home and care, I've also made some lovely friends here, thank you for giving me the peace of mind that Dad's well looked after.

Reply from Laura McLeod, Home Manager at Green Park Nursing Home

Thank you so much for taking the time to write that fantastic review. It means so much to the team. We are lucky to have such lovely residents and families like your dad and you. It makes caring for everyone a pleasure. Best wishes

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Review of
Green Park Nursing Home
from J Y (Friend of Resident) published on 30 July 2024

Submitted via Website • Report

Overall Experience

I felt the time was right to put a friend with dementia in a home. I looked at reviews and happened to look round as they were opening a new unit so had spaces.
She was not herself when she arrived and we had struggled to get her washed and changed to eat or drink.
I left it 2 weeks to let her settle

and I am so glad I did.
She is clean, changed, hair washed, nail polish on... nowhere near the shadow of herself I took in who spent her days crying and no interest in anything. She was watching TV for the first time in ages and very articulate.
Thank you to the staff for not only making it easier for us, but for doing an amazing job!
I had wondered if I was doing the right thing.

Reply from Laura McLeod, Home Manager at Green Park Nursing Home

Thank you for taking the time to write this very honest and complimentary review. I am pleased that the team here have helped your friend find purpose and be herself again. This can take time as residents get to know and trust us and we get to know what suits them best, what they like and dislike. I have passed your review on to the team and very much appreciate your kind words. Best wishes

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Review of
Green Park Nursing Home
from Michael D (Brother of Resident) published on 25 July 2024

Submitted via Postal Card • Report

Overall Experience

My brother who has complex learning difficulties, dementia and health needs became a resident of Devonshire Dementia Nursing Unit in December 2023. I cannot praise highly enough the day-to-day care and support provided to my brother by the exceptional dementia care team of nurses, carers, support and

admin staff. They are all extremely friendly, polite, helpful and we are kept fully informed. The food and cleanliness is excellent.

Reply from Laura McLeod, Home Manager at Green Park Nursing Home

Thank you for taking the time to write such a lovely review. Your brother has settled in with us and he is an absolute pleasure to care for. The support we have from you and all of your family is greatly appreciated. Best wishes

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Review of
Green Park Nursing Home
from Andrew M (Son of Resident) published on 2 July 2024

Submitted via Website • Report

Overall Experience

To put it simply, without this facility and all its wonderful staff my mum's quality of life would awful.
There's not enough words to praise the quality of care given every day to all the residents, from the moment they wake up to the moment they go to bed nothing is too much trouble.
Quite simply

outstanding.

Reply from Laura McLeod, Home Manager at Green Park Nursing Home

Thank you for taking the time to write such a wonderful review. The team are delighted! Your mum is such a joy to care for. Everyone loves her. Best wishes

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Review of
Three Bridges Nursing Home
from E M (Daughter of Resident) published on 24 June 2024

Submitted via Postal Card • Report

Overall Experience

We were anxious about finding somewhere for our mum to be looked after but Three Bridges has excelled in our expectations. The care has been outstanding.
She is extremely settled and we can't thank the staff enough. She spends a lot of time in activities where she is getting fantastic mental stimulation.

It means everything to us, thank you.

Reply from Geoff Edwards, Operations Director at Three Bridges Nursing Home

Thank you for sharing your feedback, it is great to hear that you are happy with you Mum's care. We will share this feedback with the team.

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Review of
Three Bridges Nursing Home
from S F (Son-in-law of Resident) published on 24 June 2024

Submitted via Postal Card • Report

Overall Experience

Excellent care from Three Bridges for my mother-in-law. She especially loves the activity room. She always seems very happy and well cared for.

Reply from Geoff Edwards, Operations Director at Three Bridges Nursing Home

Thank you for your lovely feedback, we will share this with the team.

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Review of
Green Park Nursing Home
from Donna H (Daughter of Resident) published on 20 June 2024

Submitted via Website • Report

Overall Experience

Mum had been in residential care at a previous home, and the care was awful. Since being at Green Park, Mum has improved immensely. The care is amazing, she is looked after so well. I cannot fault the Deputy Manager and her team for their efforts to make sure Mum is looked after.

Reply from Laura McLeod, Home Manager at Green Park Nursing Home

Thank you for taking the time to write this lovely review. The team really do appreciate this feedback. The deputy manager has a hands on approach, ensuring we have the right equipment and knowledge to provide amazing care, to each of our residents. It is fantastic to see how residents like your Mum, improve when they come to Green Park. It makes our job so rewarding. Thank you. Best wishes.

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Review of
Three Bridges Nursing Home
from B A (Husband of Resident) published on 17 June 2024

Submitted via Postal Card • Report

Overall Experience

Caring staff were extremely professional and caring. The nurses were very accessible and knowledgeable. The family (and friends) were looked after so well during the final (4 days and nights) vigil that we undertook. The home had a lovely, warm, friendly and homely feeling.

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Review of
Green Park Nursing Home
from Gary B (Son of Resident) published on 12 June 2024

Submitted via Postal Card • Report

Overall Experience

The care my dad has received since moving into Green Park in July 2023 has been excellent.
Each and every member of staff demonstrates a caring and personal approach to my dad and all of the family members who come to visit... Thank you.

Reply from Laura McLeod, Home Manager at Green Park Nursing Home

Thank you for that wonderful review. The Green Park team really appreciates you taking time to do that. It is an absolute pleasure and an honour, to care for your father. Best wishes

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Review of
Green Park Nursing Home
from E B (Wife of Resident) published on 10 June 2024

Submitted via Postal Card • Report

Overall Experience

We as a family are very happy with Green park, my husband is being well cared for, treated with respect, the bedroom is always beautiful and clean.
The food provided is very good, enjoyed very much by my husband, the staff are all helpful and caring.

Reply from Laura McLeod, Home Manager at Green Park Nursing Home

Thank you for your lovely review. I have passed your comments on to the teams and they are thrilled you took the time to recognise the hard work they all put in. Best wishes

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Review of
Three Bridges Nursing Home
from Louise M (Daughter of Resident) published on 30 May 2024

Submitted via Website • Report

Overall Experience

Thank you to all of the staff at Three Bridges for treating my mum with such kindness, dignity and respect at the end of her life. Everyone from the managers to the nurses, carers and kitchen staff were so kind to us when my mum was dying and looked after us as well as my mum in her final days. One

night I heard a lady being put to bed and she shouted 'Goodnight, I love you' to the nurse, which was probably what she'd said every night at home. Then I heard the nurse reply 'Night, love you too, go to sleep now' which I thought was the nicest moment because it was what the lady needed to hear to help her settle down. This really sums up Three Bridges for me.

Reply from Carol Mills, Home Manager at Three Bridges Nursing Home

Thank you so much for your comments, it's so important to us that you felt supported and cared for during this difficult time. It's lovely to hear Three Bridges summed up this way.

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Review of
Green Park Nursing Home
from S B (Daughter-in-law of Resident) published on 17 May 2024

Submitted via Website • Report

Overall Experience

My father-in-law has been cared for at Green Park since July 2023. I have been really encouraged to see the level of care that he receives, it is clear to see that he is well looked after from the cleanliness of his room and surroundings to the compassionate way he is treated by the staff. This has

really helped to give peace of mind to all the family that the decision made to put him in care was the right one.

Reply from Laura McLeod, Home Manager at Green Park Nursing Home

Thank you for your lovely review. Taking the decision for someone to move into care is one of the hardest things a family ever has to do. Your review will help those who are going through that. At Green Park we strive to take away the worries that come with that move, to allow family and friends to become family and friends again. Thank you for taking the time to write, we appreciate it. Best wishes.

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Review of
Green Park Nursing Home
from Michael F (Son of Resident) assisted by family/friend published on 15 May 2024

Submitted via Postal Card • Report

Overall Experience

My mum's condition has worsened considerably recently, however, the help and support from the staff have been fantastic.

Reply from Laura McLeod, Home Manager at Green Park Nursing Home

Dear family. Thank you for your review. Thank you for allowing us to be part of that precious time with you and your family. We will always be here to support you. Best wishes from the team at Green Park.

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Review of
Green Park Nursing Home
from M T (Wife of Resident) published on 14 May 2024

Submitted via Website • Report

Overall Experience

I feel I need to write an honest review of the unit my husband is on Kensington Unit it’s a very challenging dementia unit the nursing staff work to a very high standard of care and are always professional in their manner and managed the unit well. The care staff are fantastic in dealing with residents

they are kind and treat them with respect at all times I would also like to mention the activities team who are enthusiastic and work extremely hard and engage with the residents really well bringing music days and creativity activities which meet all the residents needs. I also have to say that the kitchen staff laundry staff and domestic and maintenance people are always extremely good and happy to help in any way they can. As for the manager and deputy manager they are always out and about on the different units always approachable to speak to about anything that may need addressing and will always get back to you to answer your questions he gets excellent care and attention.

Reply from Laura McLeod, Home Manager at Green Park Nursing Home

Thank you for your honest review and support! The whole team work hard here to bring families together to have meaningful moments and make happy memories. Thank you for your support and thank you for your continuous feedback in the home. We continue to listen to improve and will pass your compliments and encouraging words on to the team.

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Review of
Green Park Nursing Home
from J S (Daughter of Resident) published on 3 May 2024

Submitted via Website • Report

Overall Experience

My lovely mum passed away in January. I had to send this review to share our experience as the dignity and respect that was given to her daily and at her end of life was above and beyond. As a family, we would like to thank all the staff, especially management for their professionalism, empathy, and

care they provided for all of us during and after this very difficult and sad time. The management encouraged feedback regularly both good and areas of improvement, acted upon this, followed up with relatives and residents, and consistently provided a caring, loving, family environment to all of the residents, their families, and their staff. Management, nurses, carers, kitchen, domestic, maintenance, and activity workers showed care, comfort, and kindness to my mum and my dad who visited daily and we as a family are thrilled to hear that Greenpark Nursing Home will be “The forever home” dedicated to nursing for Dementia residents.” Thank you all for being part of our journey.

Reply from Laura McLeod, Home Manager at Green Park Nursing Home

Thank you so much for your review. We do miss seeing you all every day! It is always a privilege to be part of that journey with families. Always an honour to be trusted and to support you all as it nears the end. We, the team at Green Park, are excited about becoming that Specialist 'Forever Home' for those living with dementia. Your review has been shared here and not a dry eye in the house. Thank you. Come and see us again soon.

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Review of
Three Bridges Nursing Home
from J C (Sister of Resident) published on 3 May 2024

Submitted via Postal Card • Report

Overall Experience

Residents treated with kindness and care.

Reply from Carol Mills, Home Manager at Three Bridges Nursing Home

Thank you for your review. We are so happy to hear you feel your relative is treated with kindness and care. This review is so reassuring for our other residents/relatives and for those looking for a placement for their loved ones.

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Review of
Green Park Nursing Home
from J D (Daughter of Resident) published on 18 April 2024

Submitted via Website • Report

Overall Experience

First off there are some lovely carers here and the activity girls are amazing. However, this is overshadowed by the appalling management at this facility. Firstly my mother was moved to a different unit and the way the move was handled by management was disrespectful, to say the least. In the following

months we have been ignored by management regarding care concerns. The icing on the cake was a resident meeting where we were basically informed that my mum and the majority of residents in Balmoral were being evicted. There were numerous discrepancies in the reasons why but basically it was a business decision. The way this has been handled is cold, callous and completely disrespectful and residents have not been treated with the dignity a respect that they deserve. Thankfully we managed to find an alternative facility and in all honesty cannot believe the difference. Management needs to learn a thing or two about professionalism within the care sector and basic human decency.

Reply from Geoff Edwards, Operations Director at Green Park Nursing Home

Dear JD, thank you for taking the time to leave us a review. Moving to a new placement ensures the best continuation of appropriate care, we completely understand that unexpected change can be upsetting and disappointing. Due to insufficient demand for our general nursing beds, coupled with an increasing demand across Warrington for specialist dementia nursing beds, and following detailed engagement with local commissioners about market requirements, Orchard Care Homes made the decision to re-consider the service provision on the Balmoral community at Green Park. We work closely with local commissioners and social workers to ensure that the right placement, offering the most suitable care for each individual, has been found. If you would like to have a conversation with me directly, please let a member of the Green Park team know to share your details and I will be happy to arrange a meeting with you. Geoff Edwards Director of Operations.

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