Orchard Care Homes in Tyne & Wear | 6 Care Homes

Review of
Archers Court Nursing Home
from Louise W (Daughter of Resident) published on 12 March 2025

Submitted via Postal Card • Report

Overall Experience

My dad has been at Archers Court for nine months and the care he gets is fantastic. Staff (nurses, carers, management) there is nothing too much trouble for them. They are all very reassuring with any questions I have about my dad. My dad gets exceptional care. I can turn up unannounced call (visit)

and made to be made very welcome and to see my dad settled and happy. Thank you to everyone in Archers Court for continuing looking after my dad x

Reply from Sharon Easterbrook-Smith, Manager at Archers Court Nursing Home

Thank you so much for your lovely review, this means so much to the management team and staff team at Archers Court, I am delighted your feedback is so positive and I am sure the team will be delighted sharing such a lovely and positive review, your father is an absolute delight to look after and care for, reconnect community truly can make a difference, again thank you so much and I really do appreciate you taking the time to share your feedback

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Ashlea Lodge Care Home
from E F (Sister of Resident) published on 11 March 2025

Submitted via Postal Card • Report

Overall Experience

My brother has been a resident in this care home for a period of years. In all this time I must say the care given to him and me when I visit is excellent. If I am upset about brother I am treated with the upmost care, ready to listen to me.

Reply from Gillian Varley, Home Manager at Ashlea Lodge Care Home

Thank you for your lovely review. We believe that it is important to support families whenever this is required to alleviate any concerns. This is so we can work together to provide the best care for the people living within the home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Ashlea Lodge Care Home
from Tracy C (Daughter of Resident) published on 28 February 2025

Submitted via Website • Report

Overall Experience

Ashlea Lodge is a fantastic care home, the carers and the management are so attentive to the needs of the individuals, and the communication with our family has been excellent. Since my Mam transferred here from another residential home the difference in her is unbelievable. The quality of care, both

individually and collectively is first class, the hubs the home has in place are excellent, and having specialist dementia carers ensures that our family feel assured that our mams needs are understood and met. Management takes a real interest in checking in with us to ensure all aspects of care are being met, and the team are always engaging whenever we visit. A big thanks goes out to all the team at Ashlea Lodge, they are all a real credit to the home and the care sector overall. Thanks!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Ashlea Lodge Care Home
from J C (Nephew of Resident) published on 26 February 2025

Submitted via Postal Card • Report

Overall Experience

The staff are very reliable and respectful when my Auntie needs some help. They are all so welcoming whenever myself and/or relatives come to visit. All the facilities are always clean and are always spotless.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Ashlea Lodge Care Home
from M Y (Son of Resident) published on 26 February 2025

Submitted via Postal Card • Report

Overall Experience

My Mother has been in this care home for a while and since she entered she has had great care from all the staff. They have really good patience with residents. Mum has all her needs catered for and I am kept informed of any problems that may occur with my Mother. All the staff are great and really

friendly from admin personnel to senior management. I wouldn't want her to anywhere else.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Ashlea Lodge Care Home
from C C (Daughter of Resident) published on 26 February 2025

Submitted via Postal Card • Report

Overall Experience

This care home is fabulous! My Mam has been here for nearly 2 years. The staff are amazing, caring, kind and considerate. They even remember family (ie me) by name! They treat residents like family; and give them cuddles if a resident asks (aka Mam). I'd recommend 1000% after my Mams other 5 failed

care home placements!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Archers Court Nursing Home
from E T (Sister of Resident) published on 24 February 2025

Submitted via Postal Card • Report

Overall Experience

My sister was admitted to Archers Court in Farringdon at the beginning of October last year and the whole family are so thrilled with the care/welcome and love that she and all the family receive from the dedicated staff here.
The change which we see in my sister is so, so encouraging. She is content

and happy in herself living here (which is the total opposite to how she was in the previous home she was in) therefore not only has Archers and their staff brought real contentment to my sister but the 'peace of mind; which we, as her family now have knowing that she is in a wonderful, caring and loving environment - money cannot buy. The home itself is always clean/tidy and no 'unpleasant smell' is ever the opposite if we call in when a meal is being prepared - the food looks (and tastes lovely my sister tells us). Definitely a home we recommend to our contacts.

Reply from Sharon Easterbrook-Smith, Manager at Archers Court Nursing Home

I would like to say thank you so much for your lovely review, it is a pleasure to read such positive feedback and I am delighted that you and your family are reassured that your sister is well cared for, and receiving excellent care, I will pass your lovely feedback to all the team at Archers Court and I have no doubt they will all be delighted, Thank you so much again for your lovely review and feedback, it really does mean a lot. - Home Manager.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Ashlea Lodge Care Home
from Fred A (Husband of Resident) published on 18 February 2025

Submitted via Postal Card • Report

Overall Experience

The staff are very caring. I visit daily and they even take an interest in my well-being. My wife gets taken care of very well. I am grateful for all of the staff and the care they give.

Reply from Gillian Varley, Home Manager at Ashlea Lodge Care Home

Thank you for your kind review. Our families are as important to us as the people we care for.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Lansbury Court Care Home
from L M (Daughter of Resident) published on 17 February 2025

Submitted via Website • Report

Overall Experience

Couldn't be more pleased with the staff from Lansbury Court Care Home. My mam stayed here for her final few weeks, and the care the staff gave was amazing. She was well cared for and loved by many of the staff. The day staff were also so lovely to me and my family, and the home has an amazing team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Ashlea Lodge Care Home
from Fred C (Brother-in-law of Resident) published on 12 February 2025

Submitted via Website • Report

Overall Experience

My sister-in-law is in this home. The staff are really good and caring. Previously my mother-in-law was also a resident. The staff knew my sister-in-law from then. They show genuine care for her. All of the staff are great.

Reply from Gillian Varley, Home Manager at Ashlea Lodge Care Home

Thank you for your kind review. We have dedicated staff who love providing the best care to people and we understand that supporting families is as important too.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Ashlea Lodge Care Home
from K R (Daughter of Resident) published on 31 January 2025

Submitted via Website • Report

Overall Experience

I find the staff very friendly and helpful and see to my dad's needs and a very friendly atmosphere. My dad has settled in very well, his room has everything he needs it's very clean and comfortable. We were asked what food Dad liked as he is a vegetarian. I am very happy with the care my dad is receiving.

Reply from Gillian Varley, Home Manager at Ashlea Lodge Care Home

Thank you for your kind review, I will share the positive feedback with all the staff.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Ashlea Lodge Care Home
from S D (Daughter of Resident) published on 31 January 2025

Submitted via Website • Report

Overall Experience

All staff, without exception, are welcoming, kind and very caring. My dad has settled in well and his needs have been accommodated in a timely manner. My dad enjoys his meals which are nutritious and tasty.

Reply from Gillian Varley, Home Manager at Ashlea Lodge Care Home

Thank you for your kind review. I am please your dad has settled well here at Ashlea Lodge.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Ashlea Lodge Care Home
from A M (Daughter-in-law of Resident) published on 31 January 2025

Submitted via Website • Report

Overall Experience

The staff are amazing and go above and beyond for the residents.
The place is clean and tidy with good food options and caters for everyone's needs. Entertainment is great and there is always something going on.
Father-in-law seems happy and settled here.
More than happy with his care.

Reply from Gillian Varley, Home Manager at Ashlea Lodge Care Home

Thank you for your kind review. I will share this with the staff. I am very pleased that your family member has settled well.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Ashlea Lodge Care Home
from N C (Nephew of Resident) published on 31 January 2025

Submitted via Website • Report

Overall Experience

The staff at Ashlea Lodge are brilliant, second to none. This is the second member of our family and the staff literally treat the residents like their own family. The building is kept very clean and tidy and staff are always on the go ensuring residents have the best care.

Reply from Gillian Varley, Home Manager at Ashlea Lodge Care Home

Thank you for your positive review. I will share this with the staff team to let them know they are doing a great job.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Ashlea Lodge Care Home
from Margaret W (Relative of Resident) published on 31 January 2025

Submitted via Website • Report

Overall Experience

My first visit to this care home today and I was impressed with the friendliness of the staff and also the number of staff in the area I was visiting. Security to get into the home was good and staff were very obliging and my family member was well cared for.

Reply from Gillian Varley, Home Manager at Ashlea Lodge Care Home

Thank you for this kind review. I will share this with the staff team here at Ashlea Lodge.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Ashlea Lodge Care Home
from C D (Daughter of Resident) published on 31 January 2025

Submitted via Website • Report

Overall Experience

We are very happy with the care and support that we are getting also the lovely environment, rooms and help we are receiving. Meal and drinks are all very nice and catered to the individual needs. If required the rooms are deep cleaned and are well equipped, the staff are all very welcoming and are

very kind and friendly to everyone.

Reply from Gillian Varley, Home Manager at Ashlea Lodge Care Home

Thank you for your kind review. I am pleased your first impressions have been a positive experience.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Ashlea Lodge Care Home
from David H (Husband of Resident) published on 28 January 2025

Submitted via Website • Report

Overall Experience

After being cared for by Ashlea Lodge Care Home (reconnect unit) for 4 years my wife unfortunately passed away peacefully in December 2024, the staff at the home, in particular the reconnect unit, are without exception the most dedicated, caring, patient and well-trained personnel you could possibly

ask for. Their love and dedication to the residents is difficult to express in words and I cannot thank them enough for how they looked after my wife and how they also helped me in so many ways.

Reply from Gillian Varley, Home Manager at Ashlea Lodge Care Home

Thank you for your kind review. We are all dedicated to all our people and their families at Ashlea Lodge and our specialised staff on reconnect are a team we are very proud of.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Archers Court Nursing Home
from M L (Wife of Resident) published on 7 January 2025

Submitted via Postal Card • Report

Overall Experience

I have found all staff to be very caring, friendly, helpful and supportive.

Reply from Sharon Easterbrook-Smith, Manager at Archers Court Nursing Home

Thank you so much for your lovely review, your feedback is greatly appreciated and I will share it with the staff team at Archers Court. I am delighted you are very happy with the care and support for your loved one and it is lovely to be reassured you speak highly of the team. Thank you so much for your kind words, it is so nice to hear the team is very helpful and supportive to you all as a family, thank you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Ashlea Lodge Care Home
from Julie H (Daughter of Resident) published on 19 December 2024

Submitted via Website • Report

Overall Experience

Excellent provision provided for my Mam, all of the staff are amazing. My mother's wishes and personality are considered in every aspect of her care and well-being. The manager and her team have a professional but friendly approach which helps family members feel at ease about their relative's time

in the care home. Each member of the team contributes to a loving and well-organised place for the residents to be safe and well cared for.

Reply from Gillian Varley, Home Manager at Ashlea Lodge Care Home

Thank you Julie, I will pass this on to all the staff. Your mother is very well thought of and her care and well-being are very important to us all. I appreciate you taking the time to provide a review.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Archers Park Dementia Care Home
from J L (Daughter of Resident) published on 17 December 2024

Submitted via Postal Card • Report

Overall Experience

We looked at the care home and thought the space in the place was lovely, lovely view of rooms, staff are very nice. If you need any advice they are there for you. They let us do the room up and let my mum come in while were were making her room to become her home, making it easy for the change from

her own home into a residential home.

Reply from Marlena Derda, Home Manager at Archers Park Dementia Care Home

Thank you so much for your lovely review; I am delighted you are happy with Archers Park. Your lovely review is very much appreciated and will share your feedback with the staff team at Archers Park, thank you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Care Homes Owned by Orchard Care Homes in Tyne & Wear

Orchard Care Homes Locations in Tyne & Wear (6)

Orchard Care Homes Reviews in Tyne & Wear (390)

Archers Court Nursing Home

Ashlea Lodge Care Home

Ashlea Lodge Care Home

Ashlea Lodge Care Home

Ashlea Lodge Care Home

Ashlea Lodge Care Home

Archers Court Nursing Home

Ashlea Lodge Care Home

Lansbury Court Care Home

Ashlea Lodge Care Home

Ashlea Lodge Care Home

Ashlea Lodge Care Home

Ashlea Lodge Care Home

Ashlea Lodge Care Home

Ashlea Lodge Care Home

Ashlea Lodge Care Home

Ashlea Lodge Care Home

Archers Court Nursing Home

Ashlea Lodge Care Home

Archers Park Dementia Care Home

Awards / Recognitions (3)

Loading

Loading

Loading

Loading

Promote on carehome.co.uk

Search for

Care Seekers

Job Seekers