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Care Home Owned by Croft Care Group in Durham

8.9 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Croft Care Group in Durham

Croft Care Group Locations in Durham (1)

 

1 Care Home owned by Croft Care Group in Durham

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Croft House

Carlisle Crescent, Shotton Colliery, Durham DH6 2PB 

8.2 4 reviews
  • Care Provided
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Mental Health
  • Sensory Impairment
  • 60 Rooms

Croft Care Group Reviews in Durham (4)

8.9
Croft Care Group has a Group Review Score of 8.9 (8.916) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Croft Care Group must have a Review Score.

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Review of

Croft House

from Bev L (Daughter of Resident) published on 14 February 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Whenever I get in touch with Croft House, the staff are pleasant and efficient and whenever I visit my father, the room is spotless and he seems very well looked after. The staff are approachable and very helpful. Thank you for everything you do.

Reply from Jo-anne Parker, Group Administrator at Croft House

The manager has asked me to pass on her thanks for the lovely feedback. She will share this with the team.


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Review of

Croft House

from Martin W (Respite Resident) published on 11 January 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I moved here when my mam died last year. I wasn't sure what to expect, as it was my first time living in a nursing home.
The staff were very welcoming as they waited at the door to welcome my arrival. I was shown to my room and I was very happy with the layout and how it looked. The rooms look more
like hotel rooms. The rooms are well furnished with a telly, built drawers and a wardrobe for clothes and your very own fridge.
As mentioned previously, every room includes a telly, but you have the option to bring your own telly if you wish. There are plenty sockets in your room, so you can plug all your devices in. I like how you are allowed to personalise your room and make it your own.
I prefer my own company, but I like to go in the lounge occasionally.
The staff are very friendly and are always there if you need them.
I like the meals, but i don't always get to have my favourite. you have the option of an alternative meal, which is nice.
10/10

Reply from Karen Clarke, Manager at Croft House

Thank you for your lovely comments. I will pass on your review to the rest of the team.


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Review of

Croft House

from Susan (Daughter of Resident) published on 10 July 2017

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank the staff and management for the excellent care and attention they gave my mum in the last few months of her life.


You could not ask for better staff and management were there for my mum and her family 24/7. I would give the highest recommendations for anyone looking for a caring

environment for their loved ones. Thank you so much.

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Review of

Croft House

from Wendy H (Daughter of Resident) published on 14 November 2016

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with my mams care. There are lovely girls always there to help.

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Awards / Recognitions (0)

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