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Care Homes Owned by Bupa Care Homes

9.6 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by Bupa Care Homes
Bupa Care Homes is one of the UK's largest providers of care homes.

Bupa provide a choice of residential and nursing homes, for frail elderly people or those with dementia related illnesses. However, some homes also offer care for other specialisms such as Parkinson's or Huntington's disease, and for young physically disabled people.

Please contact Bupa for further information, whether you need help now, or are planning for the future.

Bupa Care Homes Locations (115)

 

115 Care Homes owned by Bupa Care Homes

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Knights' Grove Care Home

Thomas Road, North Baddesley, Southampton SO52 9EW 

10 107 reviews
"My dad has been in this home for about 8 years. He has Lewy Bodies dementia and we did not expect him to still be with us after this length…"   Read all 107 reviews
Location Type Care Home

Recently refurbished, Knights Grove has been rated 'outstanding' by the CQC (March 2019) and has been purpose-built to offer high levels of tailored short, or long term, care for those living with dementia. Palliative care is also offered. Situated… Read more about Knights' Grove Care Home

  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Palliative Care
  • 56 Rooms
Ashley Park Care Home

The Street, West Clandon, Guildford GU4 7SU 

9.9 85 reviews
"I am hugely grateful to all the staff and carers at Ashley Park for being so kind and generous with their time and attention to my father.…"   Read all 85 reviews
Location Type Care Home

Ashley Park located near Guildford provides nursing, residential, palliative, Parkinson's and convalescence care. The home offers both long-term and short-stay care. Residents can stay for a few weeks, a month or for however long their loved one needs… Read more about Ashley Park Care Home

  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Short Term/Respite
  • Palliative Care
  • 30 Rooms
Tadworth Grove Care Home

The Avenue, Tadworth KT20 5AT 

9.9 72 reviews
"I have been made extremely welcome here by all the staff and managers. I am personally impressed by the accommodation and facilities…"   Read all 72 reviews
Location Type Care Home

Tadworth Grove is a purpose-built home that offers residential, nursing and dementia* care, palliative, convalescence and respite stay. At Tadworth Grove, staff are all highly trained in providing 24-hour tailored care. Stays can be from as little as… Read more about Tadworth Grove Care Home

  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Short Term/Respite
  • Palliative Care
  • 45 Rooms
Cottenham Court Care Home

High Street, Cottenham, Cambridge CB24 8SS 

9.9 92 reviews
"Our precious mum moved into Cottenham Court Care Home in July 2024. She never wanted to end her life in a nursing home but, after being…"   Read all 92 reviews
Location Type Care Home

Cottenham Court provides tailored care solutions for anyone looking for nursing, residential and short stay care, as well as care and support for those living with Parkinson’s or Multiple Sclerosis. They’re there when you and your loved ones need… Read more about Cottenham Court Care Home

  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • Sensory Impairment
  • 62 Rooms
Puttenham Hill House Care Home

Off Hog's Back, Puttenham, Guildford GU3 1AH 

9.9 59 reviews
"I have found Puttenham Hill House Care Home excellent in every way. Very friendly and helpful and I know my sister-in-law (resident) and…"   Read all 59 reviews
Location Type Care Home

Puttenham Hill House provides round the clock residential and nursing care for short or long term needs. The home offers all forms of short stay care including palliative and convalescence. Stays can be from a few weeks to experience living at the… Read more about Puttenham Hill House Care Home

  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Short Term/Respite
  • Palliative Care
  • 30 Rooms
Hazelmere House Care Home

Pinewood Road, Summerfields, Wilmslow SK9 2RS 

9.9 77 reviews
"My Mum stayed at Hazelmere for respite care for a period of 3 and a half weeks following a knee replacement. Mum was very happy there and…"   Read all 77 reviews
Location Type Care Home

Hazelmere House features spacious and comfortable accommodation providing a warm and safe environment, with views of gardens and nearby parkland, en-suite rooms and tasteful colour schemes. All bedrooms come with a remote-controlled TV and a 24-hour… Read more about Hazelmere House Care Home

  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • 60 Rooms
Lindley Grange Care Home

Acre Street, Lindley, Huddersfield HD3 3EJ 

9.9 108 reviews
"Mum was moved to Lindley Grange a couple of years ago, and the care and love she's been shown since she arrived by all the staff is…"   Read all 108 reviews
Location Type Care Home

Staff at Lindley Grange offer a professional and friendly nursing care service to people living with dementia. Care plans are also provided to people who are looking for convalescence and respite and to those who require palliative care. This purpose-built… Read more about Lindley Grange Care Home

  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Palliative Care
  • 40 Rooms
The Highgate Care Home

12 Hornsey Lane, Highgate, London N6 5LX 

9.9 59 reviews
"The Highgate Nursing Home is run by an amazing team of managers (including the area manager), carers and staff (especially the night carers…"   Read all 59 reviews
Location Type Care Home

The Highgate Care Home provides nursing and residential care for both older people with complex care needs and younger adults with physical disabilities. Convalescence (recovering from an operation), respite and palliative care plans are also available,… Read more about The Highgate Care Home

  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Short Term/Respite
  • Palliative Care
  • Younger Adults
  • 55 Rooms
Cottingley Hall Care Home

Bradford Road, Bingley BD16 1TX 

9.8 134 reviews
"Absolute brilliant care home my mum went in for respite and was treated magnificently. All the staff, from carers to the chefs and…"   Read all 134 reviews
Location Type Care Home

Cottingley Hall offers both long and short term stays, providing residential, nursing, convalescence and respite care. The care home also provides care for older people with a physical disability and palliative care. A homely property, Cottingley… Read more about Cottingley Hall Care Home

  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Short Term/Respite
  • Palliative Care
  • 40 Rooms
Copper Beech Care Home

Eastbourne Road, Ridgewood, Uckfield TN22 5ST 

9.8 78 reviews
"My dad is content and happy in Copper Beech Care Home. The staff are caring and look after my dad very well, they have also looked after me…"   Read all 78 reviews
Location Type Care Home

Copper Beech is custom-built for a wide range of nursing care and residential needs, these can include post-operative care, convalescence, dementia and palliative care. Respite and long-term care packages are put together by experienced professionals… Read more about Copper Beech Care Home

  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Palliative Care
  • 48 Rooms
The Lindsay Care Home

47A Lindsay Road, Poole BH13 6AP 

9.8 121 reviews
"Outstanding End of Life care for my 98 year old Mother. After a stay in hospital, Mum returned to The Lindsay Care Home for end of life…"   Read all 121 reviews
Location Type Care Home

The Lindsay is a care home offering nursing, residential, dementia and palliative care. Short stays and day care are offered to help both carers and their elderly loved ones at times when they need a break or a little extra support. The Lindsay… Read more about The Lindsay Care Home

  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Palliative Care
  • 70 Rooms
St George's Care Home

5 Byfleet Road, Cobham KT11 1DS 

9.8 63 reviews
"My Mother was placed in St Georges on 24th Dec 2024 for respite care. All we can say is how incredible the staff are, from the minute we…"   Read all 63 reviews
Location Type Care Home

St George’s is a purpose-built dementia care home. The home is dedicated to caring for adults living with dementia, from early onset to more complex end-of-life needs, the home provides all types of dementia care including nursing, residential, Parkinson’s… Read more about St George's Care Home

  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Palliative Care
  • Mental Health
  • 63 Rooms
Edmund House Care Home

98 - 108 Everest Road, Ashby, Scunthorpe DN16 3EB 

9.8 74 reviews
"Edmund House is a very well run care home. My mum has been living there for over two years now. I am extremely impressed with the standard…"   Read all 74 reviews
Location Type Care Home

Edmund House carries out expert and personalised care for a wide range of needs while supporting independence and dignity, as well as an active lifestyle. Tailored care plans are offered to those who are living with dementia and to those who are no longer… Read more about Edmund House Care Home

  • Care Provided
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • 56 Rooms
Berkeley House Care Home

2 Berkeley Court, Greenwich Avenue, Bilton Grange, Hull HU9 4UW 

9.8 81 reviews
"Mum has been at Berkeley for just over a year now. The knowledge that she is getting such wonderful care is so reassuring. She had carers…"   Read all 81 reviews
Location Type Care Home

Berkeley House has been purpose-built to suit the practice of professional care at the same time as allowing its residents to live a satisfying day-to-day lifestyle. All care delivery is person-centred, with a focus on independent living. Berkeley… Read more about Berkeley House Care Home

  • Care Provided
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Palliative Care
  • 84 Rooms
Hutton Village Care Home

Hutton Village, Hutton, Brentwood CM13 1RX 

9.8 65 reviews
"Mum has at Hutton Village nearly two years now and really likes the home. Thanks to all carers, nurses, catering, admin, cleaning, laundry,…"   Read all 65 reviews
Location Type Care Home

Hutton Village has well trained, experienced staff who strive to provide a high standard of residential and nursing care, convalescence, palliative care and respite. Round the clock care and support are delivered with a warm and compassionate approach… Read more about Hutton Village Care Home

  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • Mental Health
  • Sensory Impairment
  • 40 Rooms
Shockerwick House Care Home

Lower Shockerwick, Bath BA1 7LL 

9.8 82 reviews
"Shockerwick House Care Home has been magnificent in looking after my 100 year old godmother including giving her a fabulous party for her…"   Read all 82 reviews
Location Type Care Home

Shockerwick House is an historic building that has been lovingly converted into a care facility, offering nursing and residential care, support for younger adults with a physical disability, convalescence, palliative and respite care. Shockerwick… Read more about Shockerwick House Care Home

  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • Younger Adults
  • 35 Rooms
Elmstead Care Home

104 Elmstead Lane, Chislehurst BR7 5EL 

9.8 77 reviews
"I visited a relative for the first time last week and was very pleased to see how lovely the decor and surroundings are. The care home…"   Read all 77 reviews
Location Type Care Home

Elmstead is a 40-bedded residential home which includes a 12 bedded safe environment for residential dementia care, welcoming both long and short-term stays. The home has good transport links with a regular bus route going to Bromley and Eltham stopping… Read more about Elmstead Care Home

  • Care Provided
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • 41 Rooms
Norewood Lodge Care Home

72 Nore Road, Portishead, Bristol BS20 8DU 

9.8 60 reviews
"Very impressed by the care provided to my mother for what turned out to be the final three weeks of her life. The level of care and support…"   Read all 60 reviews
Location Type Care Home

At Norewood Lodge, a caring team of professionals ensure exceptional care and support is provided to residents on an individual basis for short or long term needs. The home provides a range of care plans including nursing, palliative, Parkinson's care… Read more about Norewood Lodge Care Home

  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • Sensory Impairment
  • 44 Rooms
Broad Oak Manor Care Home

Broak Oak Close, Arnolds Lane, Sutton-at-Hone, Dartford DA4 9HF 

9.8 69 reviews
"Since moving into Broad Oak Manor my aunt has made many friends among the residents and staff. She has settled well. Everyone is caring and…"   Read all 69 reviews
Location Type Care Home

Broad Oak Manor is a beautiful Edwardian manor house set within a peaceful village, providing residential, nursing and short stay care, including palliative and convalescence care. The home is CQC registered to provide care for over and under 65 years.… Read more about Broad Oak Manor Care Home

  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • 42 Rooms
Leominster Care Home

44 Bargates, Leominster HR6 8EY 

9.8 98 reviews
"Since my sister has come to the home, her health has deteriorated yet the staff continue to treat her with care, kindness and empathy. hey…"   Read all 98 reviews
Location Type Care Home

Staff take their role at Leominster very seriously to provide round the clock care to people over the age of 65. The home offers a warm welcome to anyone needing residential and nursing care, with a dedicated care team on hand to offer support for conditions… Read more about Leominster Care Home

  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • 48 Rooms
Waverley Grange Care Home

43 Waverley Lane, Farnham GU9 8BH 

9.8 79 reviews
"My mum has been a resident at Waverley Grange for four years and we are very happy with the care she receives and the facilities the care…"   Read all 79 reviews
Location Type Care Home

Waverley Grange offers round-the-clock care for people who require nursing, residential, respite care as well as care for people living with Parkinson's. Voted one of the UK’s top 100 luxury care homes 2021 and featured in the prestigious annual… Read more about Waverley Grange Care Home

  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Short Term/Respite
  • Palliative Care
  • Younger Adults
  • 52 Rooms
Queensmount Care Home

18 Queens Park West Drive, Bournemouth BH8 9DA 

9.8 179 reviews
"Queensmount is a very special care home offering a fully integrated package of care including physical, medical, psychological and social…"   Read all 179 reviews
Location Type Care Home

Recently rated Outstanding (August 2022) for a second time in a row and one of a handful of homes to be rated Outstanding in all areas across England, Queensmount offers a range of short and long stay residential and nursing care plans including day… Read more about Queensmount Care Home

  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • 49 Rooms
Wilton Manor Care Home

Wilton Avenue, Southampton SO15 2HA 

9.8 106 reviews
"I cannot thank the management and the staff enough for the care and thought they give to my mother. They work as a team. Each working to…"   Read all 106 reviews
Location Type Care Home

Wilton Manor welcomes those living with dementia in need of residential or nursing care. Care and support can be offered for those who have challenging behaviour and the home has many facilities to help residents feel at home. Wilton Manor has… Read more about Wilton Manor Care Home

  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Palliative Care
  • Mental Health
  • 69 Rooms
Colonia Court Care Home

St Andrews Avenue, Colchester CO4 3AN 

9.8 89 reviews
"Mum moved to Mumford House because he needs had changed and it was not safe for her to live at home. She was not happy in her own home…"   Read all 89 reviews
Location Type Care Home

Colonia Court offers nursing, residential and dementia care, as well as having a dedicated unit for people living with Huntington’s disease. It can also offer a space for people to rest, relax and recover with short stays too. It could be a few weeks… Read more about Colonia Court Care Home

  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Palliative Care
  • 123 Rooms
The Springs Care Home

Spring Lane, Malvern WR14 1AL 

9.8 88 reviews
"My dear wife of 64 years marriage spent her last 2 years in springs care home. In that time, although confined to bed she received very…"   Read all 88 reviews
Location Type Care Home

Newly refurbished, The Springs provides both short and long term care for people living with dementia. Its team of highly trained staff includes registered nurses and carers who have undergone extensive training in dementia care and support. The home… Read more about The Springs Care Home

  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Palliative Care
  • 65 Rooms
Brookview Care Home

Brook Lane, Alderley Edge SK9 7QG 

9.8 94 reviews
"Mum has been at Brookview for the past 6 months and I would not want her anywhere else. The staff are beyond exceptional! Everyone always…"   Read all 94 reviews
Location Type Care Home

Situated a stone’s throw away from Alderley Edge, Brookview welcomes those with nursing, residential and respite needs, and also offers early stages residential dementia, convalescence and palliative care. Significant investment has made Brookview… Read more about Brookview Care Home

  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Palliative Care
  • 65 Rooms from £1,260 / week
Crossley House Care Home

885 Thornton Road, Bradford BD8 0HH 

9.8 92 reviews
"While visiting two friends at Crossley House we always found the staff very caring and helpful the surroundings were always clean and warm…"   Read all 92 reviews
Location Type Care Home

Crossley House warmly welcomes anyone in need of residential care, including those living with dementia, Huntington’s or Parkinson’s. Located close to the village of Thornton, the home boasts excellent accommodation and facilities including pleasant… Read more about Crossley House Care Home

  • Care Provided
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Palliative Care
  • 58 Rooms
The Arkley Care Home

140 Barnet Road, Arkley, Barnet EN5 3LJ 

9.8 90 reviews
"Very friendly staff and manager who have helped my mum settle into the home quickly. Good food, range of activities and always made to feel…"   Read all 90 reviews
Location Type Care Home

The Arkley has been purpose-built to achieve quality nursing and residential care packages, welcoming both short and longer-term stays. Carers are experienced in palliative and post-operative convalescence care, as well as in helping younger adults with… Read more about The Arkley Care Home

  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • Younger Adults
  • 54 Rooms
Oak Lodge Care Home

Freemantle Common Road, Bitterne, Southampton SO19 7NG 

9.8 122 reviews
"My nan has been at Oak Lodge for nearly 2 years and she has received the best care, love and respect from all who work here! From the…"   Read all 122 reviews
Location Type Care Home

Oak Lodge Care Home is a stylish, purpose-built home situated in the peaceful residential area of Bitterne. Here, they welcome those living with dementia in need of nursing or palliative care. The nurses are here to help residents live the way they… Read more about Oak Lodge Care Home

  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • 71 Rooms
Dean Wood Care Home

Warren Road, Brighton BN2 6DA 

9.8 76 reviews
"The Dean Wood Care Home is a well-run home. The staff are very friendly and provide dignified support. The building and facilities are…"   Read all 76 reviews
Location Type Care Home

Dean Wood warmly welcome those in need of residential and nursing care, including people living with dementia or Parkinson’s. Voted one of the UK’s top 100 luxury care homes 2021, and featured in the prestigious annual 'UK Luxury Care Home Guide',… Read more about Dean Wood Care Home

  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • 80 Rooms

Bupa Care Homes Reviews (9689)

9.6
Bupa Care Homes has a Group Review Score of 9.6 (9.640) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Bupa Care Homes must have a Review Score.

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Review of

Queensmount Care Home

from Veronica W (Respite Resident) published on 28 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Queensmount is a very special care home offering a fully integrated package of care including physical, medical, psychological and social aspect delivered by committed professionals and through many channels including hands on nursing, an attractive and clean environment, a shared set of values and
beliefs, tailor made excellent diet and food provision, engaging and stimulating activities with a personalised care package. Nothing is too much trouble to make you feel cared for and home. The varied nationalities and cultures of the staff add a definite positive contribution to this healing community where personal dignity preferences and needs can be accommodated and acknowledged. This was my second visit to Queensmount - this time following a bad flu infection which left me unable to cope at home for a while. I felt that my reasonable quick recovery was down to Queensmount. Queensmount has a special magic which for me, is about its serenity, calm and positive atmosphere coupled with a very high standard of medical and social care.

Reply from Maria Ricketts, Customer Care Adviser at Queensmount Care Home

Thank you for your kind words. We are happy to hear you feel like a part of our Queensmount Community. It is always nice to hear words like "Serenity" and "Calm" being used to describe our care. We hope to continue providing your loved one with the best possible care. We look forward to seeing you again.


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Review of

Nairn House Care Home

from C L (Wife of Resident) published on 28 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly staff. Very efficient, everything is explained and they are very accommodating!

Reply from Maria Ricketts, Customer Care Adviser at Nairn House Care Home

Thank you for your feedback. It is always nice to hear words like "Friendly" and "Efficient" being used to describe our care. We hope to continue providing your loved one with the best possible care.


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Review of

Elm View Care Home

from V T (Husband of Resident) published on 28 March 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What kind people who looked after my wife. Thank you so much. What impressed me and my family who visited the home on many occasions was so helpful. The nurses and general assistants were caring for her in her last days. We shall all. Fondly remember theses difficult times where kindness does especially,
count.

Reply from Maria Ricketts, Customer Care Adviser at Elm View Care Home

Thank you for your lovely review. We are glad to have helped you and your family through such a difficult time. We are saddened to hear about your loss and send our deepest condolences. Hopefully, you will go away from this feeling like your loved one received the best possible care.


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Review of

Heol Don Care Home

from C G (Friend of Resident) published on 28 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care home has a friendly atmosphere and I find the staff very pleasant and helpful. Rooms are very pleasant if a little small to be in for such a long time. The only criticism is that food plates can be often left in the room for hours and I understand that it can be lonely in the evening without
anyone popping in to chat. However, the staff I have met - nurses, those delivering meals/snacks, laundry etc. are all lovely, helpful and brighten up the day of residents. Having the hairdresser, chiropodist, Dr on hand is very good.

Reply from Maria Ricketts, Customer Care Adviser at Heol Don Care Home

We appreciate you taking the time to leave us your comments. We are happy you enjoy the home environment overall, We will discuss your feedback regarding the food plates with the home's manager to help them continually improve their service. Please let us know if there is anything we can do to make your loved ones stay as comfortable as possible.


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Review of

Argyles Care Home

from Christine H (Daughter of Resident) published on 28 March 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are friendly and caring and do all they can for our mum. A shout out to one lady this week for her help and encouragement in helping mum build her confidence in learning to manage using her new power chair to give her independence around the home.
Thanks x

Reply from Maria Ricketts, Customer Care Adviser at Argyles Care Home

Thank you for your kind words. We are very happy to hear you can feel at ease with your mum in our care. We hope to continue providing your loved one with the best possible care.


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Review of

Allington Court Care Home

from Heather L (Wife of Resident) published on 28 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very pleasant environment, the staff work well together to ensure the comfort and wellbeing of residents. All requests are dealt with exceptionally. Visitors made to feel comfortable & welcome. All rooms have access to the outside. The grounds are well kept with pathways suitable for wheelchairs and
walkers giving access to seating areas. Altogether a calm & happy environment.

Reply from Maria Ricketts, Customer Care Adviser at Allington Court Care Home

Thank you for your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Please let us know if there is anything we can do to make your mum's stay as comfortable as possible.


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Review of

Premier Court Care Home

from R E (Resident) published on 27 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was quite nervous as the time approached to enter the care home. However, I was soon welcomed and put at ease. All staff were extremely kind, polite, helpful and friendly. Everything was excellent and I would not hesitate if I needed their help and support in future. Thank you to all staff involved
with my care.

Reply from Maria Ricketts, Customer Care Adviser at Premier Court Care Home

Thank you for your lovely review. We are glad to help you through such a difficult time and We hope Premier care home did everything possible to make the transition as easy as possible. Thank you for choosing Premier Court


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Review of

Oakcroft House Care Home

from S C (Son of Resident) published on 27 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home is well appointed, The staff have great bedside manner and are extremely patient.

Reply from Maria Ricketts, Customer Care Adviser at Oakcroft House Care Home

Thank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Please let us know if there is anything we can do to make your Loved ones stay as comfortable as possible.


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Review of

The Lindsay Care Home

from W S (Daughter of Resident) published on 26 March 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Outstanding End of Life care for my 98 year old Mother.


After a stay in hospital, Mum returned to The Lindsay Care Home for end of life care. Staff popped in to welcome her back, spend time with her, make her smile, checking on her comfort and her physical, emotional and mental wellbeing, whilst

being mindful of us and recognising we wanted to spend time with her.
I was so very moved by the love, care and respect for Mum's dignity throughout this very difficult time. My husband and I spent 3 days with Mum before she died and were touched by the gentleness, consideration and thought given, not just to Mum, but to us, as relatives too. Senior staff kept us abreast of developments and checked with us at each stage as to how we wished to move forward, the proceedings and what would happen next. When Mum passed away, staff were so very thoughful of our needs. They came up to pay their respects and all had something lovely to say about her. I am so grateful to you all. Thank you.

Reply from Maria Ricketts, Customer Care Adviser at The Lindsay Care Home

Thank you for your lovely review. We hope The Lindsay care home did everything possible to make the transition as easy as possible. We are saddened to hear about your loss. Hopefully you will go away from this feeling like your loved one received the best possible care. Sending our warmest regards.


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Review of

The Arkley Care Home

from Michele H (Daughter of Resident) published on 26 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I don't see my mother often but since new management I feel happy in the knowledge my mother aged 99 is being well cared for. All the staff are friendly and caring and they encourage my mother to leave her room which is not easy due to her hallucinations. Mum's room is clean and tidy. I also notice
there are always staff about which is important as I know they are popping in and keeping an eye on her. We recently celebrated Mum's 99th which the staff did beautifully. I feel confident that Mum is being looked after.

Reply from Maria Ricketts, Customer Care Adviser at The Arkley Care Home

Thank you for your lovely review. We are very happy to hear you can feel at ease with your mother in our care. Please let us know if there is anything we can do to make Mum's stay as comfortable as possible.


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Review of

The Manor House Care Home

from David J (Son of Resident) published on 26 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is to express my thanks to one staff member in particular who has gone above and beyond the call of duty by helping to take my mum's glasses to the opticians for repairing. This staff member has done this on more than one occasion. It's been really helpful as I'm Mum's only child and I live miles
away from the care home. Mum can't cope without her glasses so this staff member has been brilliant and helped us both. What a lovely lady.

Reply from Maria Ricketts, Customer Care Adviser at The Manor House Care Home

Thank you for your kind words. We hope The Manor House care home did everything possible to make the transition as easy as possible. We hope to continue providing your loved one with the best possible care.


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Review of

Middlesex Manor Care Home

from N J (Wife of Resident) published on 26 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent, friendly, welcoming, care home staff very professional, knowledgeable, patience, team always go an extra mile for anything needed or asked.

Reply from Maria Ricketts, Customer Care Adviser at Middlesex Manor Care Home

Thank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your loved one with the best possible care.


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Review of

Mount Hall Care Home

from P C (Friend of Resident) published on 26 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited a friend who is only in the home for a short time & therefore it was a one off visit. I was impressed with the home and the staff and my friend was being looked after very well & is happy there.
I am not able to comment on some of the options as I visited her in one of the communal rooms
and obviously cannot comment on safety, value for money, management and rooms.

Reply from Maria Ricketts, Customer Care Adviser at Mount Hall Care Home

Thank you for your kind words. We are very happy to hear you felt at ease with your friend in our care. Hopefully you will go away from this feeling like your friend has received the best possible care during their stay.


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Review of

St Mary's Care Home

from D P (Daughter-in-law of Resident) published on 26 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are incredibly grateful for the outstanding care our mum received during her final days. Staff went above & beyond, not only in looking after her with compassion & dignity but also in supporting our entire family. Nothing was ever too much trouble, and they ensured we had everything we needed. From
the care staff to housekeeping and catering, everyone worked tirelessly to provide comfort, kindness, and space for us to grieve as a family. We cannot fault the service & truly appreciate the dedication of everyone involved. Our mum always spoke about how happy she was at St Mary's and how lovely everyone was. Thank you for everything you did for our mum, forever grateful.

Reply from Maria Ricketts, Customer Care Adviser at St Mary's Care Home

Thank you for your lovely review. It is always nice to hear words like "Compassion" and "Dignity" being used to describe our care. Hopefully you will go away from this feeling like your loved one received the best possible care.


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Review of

Crossley House Care Home

from Max C (Friend of Resident) published on 26 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

While visiting two friends at Crossley House we always found the staff very caring and helpful the surroundings were always clean and warm and welcoming.

Reply from Maria Ricketts, Customer Care Adviser at Crossley House Care Home

Thank you for your lovely review. It is always nice to hear words like "Caring" and "Helpful" being used to describe our care.


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Review of

Alveston Leys Care Home

from Kate L (Daughter of Resident) published on 26 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum attended her first bus trip out to the Country Park. She was worried about participating due to bowel issues, when she gets constipated, she has to have a laxative; the consequence of which is embarrassing for my mum. On the way home from the day out, which she thoroughly enjoyed a bowel issue
occurred. The home was called and told what had gone on with mum, so as soon a she arrived back at the care home she was taken in and changed without any fuss or delay or any knowledge to my mum that this had been done in advance. I only found out about this the other day and was so grateful this had been handled in such a caring and dignified way. Thank you.

Reply from Maria Ricketts, Customer Care Adviser at Alveston Leys Care Home

Thank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Please let us know if there is anything we can do to make Mothers stay as comfortable as possible.


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Review of

The Donnington Care Home

from T G (Son of Resident) published on 25 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum is much more settled and feels more at home since moving in. The staff are very good at keeping the family informed.

Reply from Maria Ricketts, Customer Care Adviser at The Donnington Care Home

Thank you for your kind words. We are glad to help you and your family through such a difficult time. Please let us know if there is anything we can do to make Mum's stay as comfortable as possible.


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Review of

The Springs Care Home

from M B (Husband of Resident) published on 25 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dear wife of 64 years marriage spent her last 2 years in springs care home.
In that time, although confined to bed she received very kind and professional care.
A pleasant comfortable room and I was able to visit any time.
Care staff were consistent and kind together with a fine management and
nursing staff.
Such a great comfort to us throughout.

Reply from Maria Ricketts, Customer Care Adviser at The Springs Care Home

Thank you for your kind words. We are glad to have helped you and your family through such a difficult time. Hopefully you will go away from this feeling like your loved one received the best possible care.


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Review of

Lindley Grange Care Home

from Angie T (Daughter of Resident) published on 25 March 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was moved to Lindley Grange a couple of years ago, and the care and love she's been shown since she arrived by all the staff is amazing. The activities she receives are top notch and she thoroughly enjoys them. She's always happy, smiling and singing!

Reply from Maria Ricketts, Customer Care Adviser at Lindley Grange Care Home

Thank you for your kind words. We are very happy to hear you can feel at ease with your Mum in our care. We hope to continue providing your loved one with the best possible care.


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Review of

St George's Care Home

from L D (Daughter of Resident) published on 25 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother was placed in St Georges on 24th Dec 2024 for respite care. All we can say is how incredible the staff are, from the minute we arrived until she left everyone was so kind and compassionate and showered her with so much care.
The activities on offer were lovely, animal therapy, staff were
all so kind.
Even though she was only there for a few short weeks would definitely recommend the care home.

Reply from Maria Ricketts, Customer Care Adviser at St George's Care Home

Thank you for your lovely review. It is always nice to hear words like "Kind" and "Compassionate" being used to describe our care. Thank you for choosing St Georges for Mum's stay.


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Awards / Recognitions (8)

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