Bupa Care Homes in Bath & North East Somerset | 1 Care Home

Review of
Shockerwick House Care Home
from A C (Respite Resident) published on 15 April 2025

Submitted via Postal Card • Report

Overall Experience

My personal experience from arrival to departure has been exemplary. Room attractive and warm, bed comfortable, staff solicitous and care efficient. The building is beautiful, views outstanding and fresh air walks in the grounds a treat. Particularly impressive is the positive atmosphere that pervades

Shockerwick House. Carers, Nurses, Cleaners, Volunteers and even the temporary Agency Chef are caring kind, professionally confident, caring, but also appear supremely content in their work. The meals I chose from the menus were almost without exception well cooked and delicious!
Having spent just two nights in hospital after my operation I was relieved to feel in safe hands with a carer or nurse checking in on me. If I needed attention my bell was almost always attended in a relatively short time. One of my ongoing necessities was to receive an ice pack every couple of hours to keep my leg from swelling. Also, not being a tea or coffee drinker, I was provided with a jug of hot water to make my own herbal teas and always provided with a cheerful smile. NB On respite after a hip replacement I was not able take advantage of activities so cannot comment on those.

Reply from Maria Ricketts, Customer Care Adviser at Shockerwick House Care Home

Thank you for your lovely review. It is always nice to hear words like "Attractive" and "Warm" being used to describe our care. It is always nice to hear from residents feeling cared for and looked after. Thank you for choosing Shockerwick House for your stay.

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Review of
Shockerwick House Care Home
from K M (Godson of Resident) published on 20 March 2025

Submitted via Postal Card • Report

Overall Experience

Shockerwick House Care Home has been magnificent in looking after my 100 year old godmother including giving her a fabulous party for her birthday. The staff are all very caring and I have enjoyed good meals with her every week, also been involved in the excellent chair yoga sessions. Her room and all

the surroundings are magnificent. The gardens are splendid and thoroughly enjoyed in the good weather.
We're not happy about security as one of the residents walked all the way to the main road unsupervised. Otherwise wonderful.

Reply from Lisa Henderson, Customer Care Advisor at Shockerwick House Care Home

Thank you for your lovely review. We are very happy to hear you can feel at ease with your Godmother in our care. We hope to continue providing your loved one with the best possible care. We will discuss your feedback with the home's manager to help them continually improve their service.

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Review of
Shockerwick House Care Home
from J W (Daughter of Resident) published on 23 October 2024

Submitted via Website • Report

Overall Experience

All the staff at Shockerwick House Care Home without exception treated my mother and our family with the utmost kindness, warmth and dignity at the most awful of times. They went out of their way at every encounter to give my mum the peace and comfort she needed in her final days. After weeks of being

treated quite inhumanely whilst in hospital, at Shockerwick my mum was treated with respect and kindness. It was the only beacon of light in a very dark summer for us all and I can't commend the staff highly enough.

Reply from Maria Ricketts, Customer Care Adviser at Shockerwick House Care Home

Thank you for your lovely review. It is always nice to hear words like "Kindness" and "Dignity" being used to describe our care. We are glad to help you and your family through such a difficult time.

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Review of
Shockerwick House Care Home
from J G (Respite Resident) published on 9 July 2024

Submitted via Postal Card • Report

Overall Experience

My two-week stay at Shockerwick House contributed greatly to my recuperation after a fall which fractured my pelvis. The staff were professional, kind, and helpful. They went out of their way many times to ensure that my stay was a good beneficial experience. I am very grateful to them for looking after

me so well. I would have no hesitation in returning if I needed to.

Reply from Fran Donno, Customer Service Adviser at Shockerwick House Care Home

We appreciate you taking the time to leave your lovely review. We are so pleased to hear that you had a positive experience at Shockerwick House Care Home and that you were well cared for and looked after. It is always nice to hear words like "Kind" and "Helpful" being used to describe our staff. Thank you for choosing Shockerwick House for your stay.

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Review of
Shockerwick House Care Home
from Peter H (Husband of Resident) published on 6 June 2024

Submitted via Website • Report

Overall Experience

I can very much recommend Shockerwick House! I am a full time carer for my wife. When I had a 2 week respite care break recently my wife stayed at Shockerwick House. This is the third time she has stayed here. The staff are really friendly and warm. I completely felt she was in caring hands and was

able have a break and not worry about her. She had a super room with wonderful views across the valley. She enjoyed the food and felt safe herself and that the staff were available at any time to help if needed. Her room and ensuite bathroom were spotlessly clean and warm. The staff were really helpful to me, sorting out her medication and understanding her needs.

Reply from Fran Donno, Customer Service Adviser at Shockerwick House Care Home

Thank you for your lovely review. It is always nice to hear words like 'friendly' and 'warm' being used to describe our staff and we are pleased to hear that you are impressed with the food, facilities and staff at Shockerwick House. Hopefully, you will go away from this feeling like your loved one received the best possible care.

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Review of
Shockerwick House Care Home
from Joanna M (Daughter of Resident) published on 17 May 2024

Submitted via Website • Report

Overall Experience

Shockerwick House is a beautiful Georgian Mansion House with an interesting history. It has lovely gardens, outstanding views and the feel of a luxury boutique hotel that is a family home.
My parents are in their late nineties, and after a very independent lifestyle, they moved into a fabulous double

room at the beginning of this year. They were apprehensive at first but were soon won over by the unfailing kindness and cheerfulness of all the staff. Everyone goes above and beyond and is professional and communicative at all times.
I feel reassured my parents are as happy as they can be, whilst receiving the very best care available in a happy and caring environment where they are always treated with patience and respect.

Reply from Grace Langfield, Customer Service Adviser at Shockerwick House Care Home

Thank you for your lovely review. It is always nice to hear from family members feeling like their loved ones are cared for and looked after so well with us. It's wonderful to hear words such as "patience" and "unfailing kindness" being used to describe our care. Thank you for choosing Shockerwick House care home.

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Review of
Shockerwick House Care Home
from Shirley R (Daughter of Resident) published on 11 April 2024

Submitted via Website • Report

Overall Experience

My mother loves living at Shockerwick House.
She has issues with her mobility of which all the staff are very helpful and supportive.
She feels safe and has a comfortable room with everything she needs.
Mum praises the staff for being so supportive and professional with her everyday needs.
The nursing

home is managed well. The manager has been very supportive.
As a family it’s important to know Mum is happy and can truly call Shockerwick House her home. We are very grateful.

Reply from Fran Donno, Customer Service Adviser at Shockerwick House Care Home

Thank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after and it is always nice to hear words like Helpful and Supportive being used to describe our staff. We are pleased to hear that your mother feels safe and we are happy to hear that your mother feels like a part of our Shockerwick House family. We hope to continue providing your loved one with the best possible care.

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Review of
Shockerwick House Care Home
from Tessa L (Daughter of Resident) published on 26 March 2024

Submitted via Website • Report

Overall Experience

I would highly recommend Shockerwick, firstly because it is the only care home in the area that was willing to accommodate dual They have a beautiful, light airy room with views across the countryside, fitting in with the rest of the historic house which feels more like a country hotel than a care home.
The

staff are all unfailingly friendly and helpful and with a high standard of care, understanding and patience with all the idiosyncrasies that can occur with elderly people. Both my parents have really blossomed since they have been there and we are looking forward to warmer days when we can visit with them in the lovely gardens.

Reply from Eden Tomlinson, Customer Service Adviser at Shockerwick House Care Home

Thank you for your lovely review. It is always nice to hear from family members feeling like their loved ones are cared for and looked after. We hope to continue providing your Parents with the best possible care.

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Review of
Shockerwick House Care Home
from Ann K (Daughter of Resident) published on 15 February 2024

Submitted via Website • Report

Overall Experience

My mother has settled well in Shockerwick and seems really happy here. There is good communication with staff. The birthday celebration they organised for my mother was planned with care, which we all enjoyed, and the chef made an excellent tiramisu. It would be easier if I could pay into the float

for hairdressing etc by bank transfer or card rather than cash.

Reply from Grace Langfield, Customer Service Adviser at Shockerwick House Care Home

Thank you for leaving your lovely review. We are so pleased to hear Shockerwick House have done everything it can to make the transition as smooth as possible. It is nice to hear our care home staff are doing everything they can to care for both your Mother and yourselves as the family too. We will certainly pass your comments on to the manager.

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Review of
Shockerwick House Care Home
from Kay S (Power of Attorney of Resident) published on 15 January 2024

Submitted via Website • Report

Overall Experience

My friend has been in the care home for 15 years and is very happy there. The home keeps me updated with their health and is always happy to help with any issues I might have. The care is good, and the meals are great. The home is always clean and tidy.

Reply from David Mclean, Customer Service Adviser at Shockerwick House Care Home

Thank you for your kind words. It is always nice to hear from friends feeling like their loved one is cared for and looked after. Please let us know if there is anything we can do to make their stay as comfortable as possible.

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Review of
Shockerwick House Care Home
from Michael G (Respite Resident) published on 10 November 2023

Submitted via Postal Card • Report

Overall Experience

I am very happy with the kindness, care and attention shown to me by the excellent personal carers and staff during my stay at Shockerwick House.

Reply from Grace Langfield, Customer Service Adviser at Shockerwick House Care Home

Thank you for your lovely review. It is always nice to hear words like “kindness” and “excellent” being used to describe our care and the staff at Shockerwick House. Thank you for choosing us for your stay.

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Review of
Shockerwick House Care Home
from P C (Resident) assisted by family/friend published on 2 October 2023

Submitted via Postal Card • Report

Overall Experience

It is a beautiful building and I am well fed and looked after. I think it is very poor that nothing happens on Saturday and Sunday. I am glad to have the telephone but friends find it difficult to get through and there is no facility for leaving a message.

Reply from Grace Langfield, Customer Service Adviser at Shockerwick House Care Home

Thank you for your feedback, we are pleased that you are taken care of so well in our home. We will discuss your feedback with the home’s manager to help them continually improve their services.

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Review of
Shockerwick House Care Home
from Hazel R (Respite Resident) published on 31 August 2023

Submitted via Postal Card • Report

Overall Experience

Shockerwick House has the advantage of being a beautiful building in outstanding surroundings. Having said that, it doesn't rely on that alone. The care staff are superb, going out of their way to be cheerful, helpful and thoughtful, interacting (so important) whilst still working hard. Meals generally,

were excellent (sadly, due to medication) I was not always receptive to food! I would say that the rule of a minimum two week stay does seem excessive taking into account the cost and nature of respite time required.

Reply from Grace Langfield, Customer Service Adviser at Shockerwick House Care Home

Thank you for taking the time to leave your review. We are really pleased to hear you found the care we provide so accommodating and overwhelmingly positive, we hope it made you feel very well cared for and looked after during your respite. We will discuss your feedback with the home’s manager to help them continually improve their service.

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Review of
Shockerwick House Care Home
from Gaynor F (Mother of Resident) published on 14 August 2023

Submitted via Website • Report

Overall Experience

The staff at Shockerwick House Care Home have been amazing with our son and adapted to his needs as he is only 31 years of age. No care homes would accept him due to his age but we are so grateful that they accepted him at their lovely home. Even though he is young his personal care is high. They are

constantly looking at things that would help him and make his stay as enjoyable as can be due to his disability. Once again I would like to express my gratitude to all the staff.

Reply from Rebecca Kellegher, Customer Service Adviser at Shockerwick House Care Home

Thank you for taking the time to leave your lovely review. We are so pleased to hear you are happy with the care provided at Shockerwick House and if there is anything more we can do to make your son's stay as comfortable as possible, please do let us know.

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Review of
Shockerwick House Care Home
from Roger W (Respite Resident) published on 20 June 2023

Submitted via Website • Report

Overall Experience

I was in Shockerwick House for a fortnight's respite care following a foot fusion operation which meant that I was unable to weight-bear on my right leg. Shockerwick House is a large Georgian building set on exceptionally attractive grounds. It is a very efficiently managed care home, the staff are

all very kind and helpful, and most of them have been there for many years. I could not have asked for better care; the carers were always cheerful, the nurses attentive, and I enjoyed the atmosphere. The food was good too.
I strongly recommend Shockerwick House for those who need the care of the highest order.

Reply from David Mclean, Customer Service Adviser at Shockerwick House Care Home

Thank you for taking the time to leave your review. It is always nice to hear words like “kind” and “helpful” being used to describe our care. Hopefully, you will go away from this feeling like you received the best possible care and thank you for choosing Shockerwick House for your stay.

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Review of
Shockerwick House Care Home
from Tania H (Daughter of Resident) published on 24 May 2023

Submitted via Website • Report

Overall Experience

My mum was only at the home for a very short time receiving end-of-life care. The decision to move her to Shockerwick was honestly the best we could have made to ensure that her last few days were dignified and that she was taken wonderful care of. The whole team at Shockerwick clearly are filled with

compassion, and this shows up in how they treated not just my mum but our entire family. They were kind, honest and made sure that we knew what was happening at all times and nothing was ever a bother for them. The comfort we all had knowing she was receiving the very best care meant we were able to see her as a family and not as carers which made our final days with her meaningful. It is rare to meet people who are genuine and caring about what they do and how they do it, but the team at Shockerwick went above and beyond on every level. We will forever be grateful for what they did for my mum and for us as a family. I cannot recommend the home and the team there more highly.

Reply from David Mclean, Customer Service Adviser at Shockerwick House Care Home

Thank you for taking the time to leave your lovely review. We are saddened to hear about your loss. We were glad to help you and your family through such a difficult time and to hear you felt at ease with your Mum in our care. It is always nice to hear words like “kind” and “honest” being used to describe our care. Hopefully, you will go away from this feeling like your Mum received the best possible care.

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Review of
Shockerwick House Care Home
from Felicity M (Daughter of Resident) published on 5 April 2023

Submitted via Website • Report

Overall Experience

All the staff are very professional and caring whether they are carers, housekeeping and catering staff, reception or admin staff. And great nursing care too, with nursing staff who have a lot of experience. The activities for the residents are very good and varied and have lots of attention to detail,

decorating communal areas, individual encouragement to residents to take part in events etc.
During Covid, there were excellent safety precautions in place whilst the home was also aware of the need for residents to have contact with relatives wherever possible and whenever safe to do so.

Reply from David Mclean, Customer Service Adviser at Shockerwick House Care Home

Thank you for taking the time to leave your review. We are very happy to hear you can feel at ease with your loved one in our care. Please let us know if there is anything we can do to make their stay as comfortable as possible, and we look forward to seeing you again soon.

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Review of
Shockerwick House Care Home
from Margery A (Resident) published on 27 March 2023

Submitted via Postal Card • Report

Overall Experience

I am quite happy with the service I am given.
I have a very pleasant room, which is well looked after.
All staff are very helpful and friendly. I have no grumbles!

Reply from Fran Donno, Customer Service Adviser at Shockerwick House Care Home

Thank you for your lovely review. We are so pleased to hear that you are comfortable and happy with the care you are receiving at Shockerwick House. Please let us know if there is anything we can do to make your stay as pleasant as possible.

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Review of
Shockerwick House Care Home
from S F (Daughter of Resident) published on 25 August 2022

Submitted via Postal Card • Report

Overall Experience

My father went into Shockerwick for a month's respite, with a view to a permanent stay if he liked it. He and we are very impressed by and pleased with the facilities and the professional, kind and considerate staff. His room is large, light and airy, and he has been able to furnish it with his own

things, even on respite. I have been kept fully in the picture with regard to his welfare and any developments and can visit at any time. My father is relieved to be well looked after and well fed and cared for. Whilst he has found it heart-wrenching to have left his beloved home, he has decided to become a permanent resident, as he feels Shockerwick is the best choice for him.

Reply from David Mclean, Customer Service Adviser at Shockerwick House Care Home

Thank you for your kind words. We are very happy to hear you can feel at ease with your father in our care, and we hope Shockerwick House care home did everything possible to make the transition as easy as possible. Please let us know if there is anything we can do to make your father's stay as comfortable as possible, and we are looking forward to seeing you again.

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Review of
Shockerwick House Care Home
from Maria B (Resident) published on 25 August 2022

Submitted via Postal Card • Report

Overall Experience

After two weeks here, I am sitting up in bed with my breakfast, watching "match of the day"! It can't get better than that. Dreading coming into care, but have been very surprised by how much I have enjoyed it. I am allowed to do my own things in my own way, but secure on the knowledge that help is

there should I need it. Feels safe and secure. I cannot speak highly enough of the staff - always smiling, obliging, patient and compassionate. Loved the company of staff and residents. I have recommended Shockerwick House to other people.

Reply from David Mclean, Customer Service Adviser at Shockerwick House Care Home

Thank you for your lovely review, and we appreciate you taking the time to leave us your experience in Shockerwick House. It is always nice to hear words like "safe" and "secure" being used to describe our care. Thank you for choosing our home for your stay, and please let us know if there is anything we can do to make your stay as comfortable as possible.

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Bupa Care Homes Reviews in Bath & North East Somerset (83)

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