Bupa Care Homes in Bedfordshire | 1 Care Home

Review of
St Mary's Care Home
from D P (Daughter-in-law of Resident) published on 26 March 2025

Submitted via Postal Card • Report

Overall Experience

We are incredibly grateful for the outstanding care our mum received during her final days. Staff went above & beyond, not only in looking after her with compassion & dignity but also in supporting our entire family. Nothing was ever too much trouble, and they ensured we had everything we needed. From

the care staff to housekeeping and catering, everyone worked tirelessly to provide comfort, kindness, and space for us to grieve as a family. We cannot fault the service & truly appreciate the dedication of everyone involved. Our mum always spoke about how happy she was at St Mary's and how lovely everyone was. Thank you for everything you did for our mum, forever grateful.

Reply from Maria Ricketts, Customer Care Adviser at St Mary's Care Home

Thank you for your lovely review. It is always nice to hear words like "Compassion" and "Dignity" being used to describe our care. Hopefully you will go away from this feeling like your loved one received the best possible care.

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Review of
St Mary's Care Home
from D P (Son of Resident) published on 24 March 2025

Submitted via Postal Card • Report

Overall Experience

From the first meeting to the moment we left, the staff at St Mary's were nothing short of exceptional. Residents, family and friends were incredibly well cared for and as a family, we could not have asked for any more. I would have no hesitation in recommending St Mary's to anyone. My mother felt safe,

well cared for in the time she spent in their care.

Reply from Lisa Henderson, Customer Care Advisor at St Mary's Care Home

Thank you for your lovely review. We are very happy to hear you that felt at ease with your Mother in our care. It is always nice to hear words like "exceptional" " being used to describe our Staff. Thank you for choosing St Mary's Care Home for your Mothers stay.

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Review of
St Mary's Care Home
from M G (Daughter of Resident) published on 4 March 2025

Submitted via Postal Card • Report

Overall Experience

Although not a long stay, my father received very good care at St Mary's. He was treated with respect and dignity and his wishes were abided by. Contact from home was swift and courteous. Thank you.

Reply from Maria Ricketts, Customer Care Adviser at St Mary's Care Home

Thank you for your kind words. It is always nice to hear words like "Respect" and "Dignity" being used to describe our care.

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Review of
St Mary's Care Home
from Lisa J (Daughter of Resident) published on 16 December 2024

Submitted via Postal Card • Report

Overall Experience

My mum has only been in this care home for 2 weeks and so far staff have been lovely. So very supportive, kind and so friendly. What a lovely team. It's nice and clean and I feel content knowing we picked this care home for my mum. The garden is lovely and a big shout-out to one staff member in particular

who makes us feel less nervous and more at ease when were visiting our mum.

Reply from Rosie Smith, Customer Advisor at St Mary's Care Home

Thank you for leaving such a lovely review for St Mary's Care Home. We hope your Mum continues to enjoy her stay within the home and we will pass on your great comments to the home!

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Review of
St Mary's Care Home
from Emma D (Granddaughter of Resident) published on 12 December 2024

Submitted via Postal Card • Report

Overall Experience

The first day my grandmother entered St Mary's Care Home, the staff were there at the entrance to greet us with smiles on their faces. The staff are all so friendly, especially one member of staff who has been so supportive and understanding the process my grandmother and family are going through. St

Mary's has shown great effort to make it feel at home for service users and visitors. It has exceeded my expectations.

Reply from Fran Donno, Customer Service Adviser at St Mary's Care Home

Thank you for your kind words. We are so pleased to hear that you can feel at ease with your Grandmother in our care and it is lovely to hear that you feel like a part of our St Mary's family. It is wonderful to hear that you are impressed with the high standards of care provided by our supportive and understanding staff. We hope to continue providing your loved one with the best possible care.

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Review of
St Mary's Care Home
from M M (Respite Resident) published on 12 December 2024

Submitted via Postal Card • Report

Overall Experience

I have been very well cared for by all the staff. Nothing has been too much trouble. Especially little nurse, very caring and kind. Very professional and outstanding.

Reply from Fran Donno, Customer Service Adviser at St Mary's Care Home

We appreciate you taking the time to leave us your lovely review. We are so pleased to hear that you have been looked after and cared for well during your stay at St Mary's Care Home. It is always wonderful to hear words like "Professional" and "Outstanding" being used to describe our care. Thank you for choosing St Mary's for your stay.

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Review of
St Mary's Care Home
from L E (Daughter of Resident) published on 5 December 2024

Submitted via Postal Card • Report

Overall Experience

My father was efficiently admitted to the home. All the staff are friendly, and caring and treated him as an individual.
Nothing was too much trouble. The whole family were made to feel welcome on visits.
The food was good; the activities are great and the response to queries was good.

Reply from Rosie Smith, Customer Advisor at St Mary's Care Home

Thank you for leaving such a lovely review for the staff at St Mary's Care Home. It is great to hear our staff described as "friendly" and "caring". We are thrilled that your Father had such a great experience within the home. Best wishes!

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Review of
St Mary's Care Home
from Andrew C (Brother-in-law of Resident) published on 21 November 2024

Submitted via Postal Card • Report

Overall Experience

We were met at the door. The nurse was very warm and friendly. We were shown around the facilities and introduced to the staff, all of which were very helpful. They show great compassion and a very high level of care to everyone. We were encouraged to use all the facilities in the home including an

excellent day room. The care and understanding of the staff truly touched my heart. This is an outstanding care home with excellent staff. Five stars.

Reply from Rosie Smith, Customer Advisor at St Mary's Care Home

Thank you for leaving such a wonderful review for the staff at St Mary's Care Home. We are thrilled that you felt the care from our staff during your visit. It is always wonderful to hear that our homes are filled with compassion and care. Best wishes!

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Review of
St Mary's Care Home
from S A (Daughter of Resident) published on 21 November 2024

Submitted via Postal Card • Report

Overall Experience

Nothing too much trouble for all members of staff that I have dealt with. Mothe settled and happy after a horrendous 2.5-month stay in hospital. Thank you.

Reply from Rosie Smith, Customer Advisor at St Mary's Care Home

Thank you for taking the time to leave such a lovely review for the staff at St Mary's Care Home. We are so happy to hear your Mother is settled and happy within the home. Best wishes.

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Review of
St Mary's Care Home
from Barry B (Respite Resident) published on 21 November 2024

Submitted via Postal Card • Report

Overall Experience

St Mary's Care Home is the best home. I enjoyed my two-week stay, and love this place. The staff are amazing, fantastic and very caring and kind staff. I would like to nominate a particular nurse for a care award. She is lovely and very kind. I am sure the home is very lucky to have her.

Reply from Rosie Smith, Customer Advisor at St Mary's Care Home

Thank you for taking the time to leave St Mary's Care Home such a lovely review. We are thrilled to hear that you enjoyed your stay and got along with the staff so well. We look forward to welcoming you back should you need us!

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Review of
St Mary's Care Home
from Charlotte L (Daughter of Resident) published on 19 November 2024

Submitted via Postal Card • Report

Overall Experience

Brilliant, very friendly, helpful and caring staff at St Mary's.

Reply from Maria Ricketts, Customer Care Adviser at St Mary's Care Home

Thank you for your feedback. We hope St Mary's Care Home did everything possible to make the transition as easy as possible. Please let us know if there is anything we can do to make your loved one's stay as comfortable as possible.

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Review of
St Mary's Care Home
from M S (Sister of Resident) published on 18 November 2024

Submitted via Postal Card • Report

Overall Experience

The staff are all excellent, they go above and beyond. The building is very clean and very homely. Each resident has their own room, ensuite and furniture, a TV and are kept very comfortable.
Family and friends are also made welcome and treated with kindness and respect. The best care I have experienced.

Entertainment is also very good.

Reply from Rosie Smith, Customer Advisor at St Mary's Care Home

Hello and thank you for taking the time to leave such a lovely review for the staff at St Mary's Care Home. It is always wonderful to hear our staff described as "excellent". We are thrilled that you and your family are treated with such kindness. We hope that your loved one continues to enjoy their stay!

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Review of
St Mary's Care Home
from C C (Sister of Resident) published on 18 November 2024

Submitted via Postal Card • Report

Overall Experience

Sister admitted 2 weeks ago while she was very poorly. her care has been amazing. The staff are all very committed to the residents and her care has been exceptional. Nothing has been too much trouble for them all. I can't express how important that has been to me coming up from Cornwall and seeing

well cared for she is.

Reply from Rosie Smith, Customer Advisor at St Mary's Care Home

Hello and thank you for taking the time to leave such a lovely review for St Mary's Care Home. We are thrilled to hear that your sister's care has been amazing. We hope that she continues to enjoy her stay with us and that your family can have peace of mind knowing she is cared for. Best wishes!

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Review of
St Mary's Care Home
from S P (Son of Resident) published on 4 November 2024

Submitted via Postal Card • Report

Overall Experience

Mum's care is still very good, she is happy. The staff always keep me and the family updated if we have any issues. Both staff and management are always available and make Mum very comfortable.

Reply from Rosie Smith, Customer Advisor at St Mary's Care Home

Hello and thank you for leaving such a positive review for the staff at St Mary's Care Home. We are thrilled to hear that your mum's care is still of a very good standard and that she is happy and settled within the home. We hope that she continues to enjoy her stay within the home!

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Review of
St Mary's Care Home
from Hayley W (Daughter of Resident) published on 1 November 2024

Submitted via Postal Card • Report

Overall Experience

My mum has been in St Mary's since July. The team have been very caring and supportive. They have built a close relationship with Mum and the family. Our worries and concerns are listened to and addressed. The home is very family orientated and has provided activities for the children as they navigate

this difficult time, this has been helpful when visiting for long periods of time during the school holidays, making things stressful, meaning I can bewith Mum and the children. St Mary's is a home from home and the staff are extended family.

Reply from Maria Ricketts, Customer Care Adviser at St Mary's Care Home

Thank you for your kind words. We hope St Mary's care home did everything possible to make the transition as easy as possible. We hope to continue providing your loved one with the best possible care.

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Review of
St Mary's Care Home
from Neil W (Son of Resident) published on 31 October 2024

Submitted via Postal Card • Report

Overall Experience

Friendly staff. Marked improvement in health. Couldn't do enough.

Reply from Maria Ricketts, Customer Care Adviser at St Mary's Care Home

Thank you for your feedback. It is always lovely to hear feedback from family members. We hope to continue providing your loved one with the best possible care.

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Review of
St Mary's Care Home
from S P (Son-in-law of Resident) published on 31 October 2024

Submitted via Postal Card • Report

Overall Experience

Two weeks ago I accompanied residents to a day out organised by the care home. One resident became sick so the accompanying nurse reassured and calmed him down and gave him medication to treat his illness. I witnessed the nurse go out of the way to do this task with a smile and poise so as not to belittle

the resident who soon felt better. All residents enjoyed their outing and returned back to St Mary's after. A wonderful day out. Well done to the nurse for looking after the resident mentioned above.

Reply from Maria Ricketts, Customer Care Adviser at St Mary's Care Home

Thank you for your lovely review. We are very happy to hear you can feel at ease with your family member in our care. It is lovely you accompanied our home on a day out and witnessed the care of our amazing nurses. We are looking forward to seeing you again.

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Review of
St Mary's Care Home
from P S (Resident) published on 30 October 2024

Submitted via Postal Card • Report

Overall Experience

I am a resident at St Mary's Care Home. The staff are fantastic, especially one nurse in particular is very good, she always goes the extra mile to ensure I am well cared for. I am well cared for. I wish this nurse gets a kindness award. I am very happy here. St Mary's Care Home is a very lovely home.

Reply from Maria Ricketts, Customer Care Adviser at St Mary's Care Home

Thank you for your lovely review. It is always nice to hear words like "Kindness" and "Fantastic" being used to describe our care. We hope to continue providing you with the best possible care.

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Review of
St Mary's Care Home
from S P (Granddaughter of Resident) published on 23 October 2024

Submitted via Postal Card • Report

Overall Experience

Nan has been living in St Mary's Care Home for several years. The staff are lovely and friendly, particularly when I and her great-grandchildren visit. Nan's best days are when she moves into her chair and experiences the activities the staff work hard to provide.

Reply from Maria Ricketts, Customer Care Adviser at St Mary's Care Home

Thank you for your kind words. We are very happy to hear you can feel at ease with your nan in our care for several years! We hope to continue providing your loved one with the best possible care.

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Review of
St Mary's Care Home
from John B (Husband of Resident) published on 21 October 2024

Submitted via Postal Card • Report

Overall Experience

The staff and facilities are very good. The premises are clean and tidy and the overall experience is very satisfactory. Highly recommended!
The food is adequate, but very little choice for vegetarians. The ability to choose or specify preference in advance of the meal would be appreciated.

Reply from Rosie Smith, Customer Advisor at St Mary's Care Home

Thank you for taking the time to leave such a positive review for the staff at St Mary's Care Home. We are thrilled to hear that you "highly recommend" our home! We will of course pass on your feedback to the home. Best wishes!

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