Bupa Care Homes in Berkshire | 7 Care Homes

Review of
Argyles Care Home
from Christine H (Daughter of Resident) published on 28 March 2025

Submitted via Website • Report

Overall Experience

All the staff are friendly and caring and do all they can for our mum. A shout out to one lady this week for her help and encouragement in helping mum build her confidence in learning to manage using her new power chair to give her independence around the home.
Thanks x

Reply from Maria Ricketts, Customer Care Adviser at Argyles Care Home

Thank you for your kind words. We are very happy to hear you can feel at ease with your mum in our care. We hope to continue providing your loved one with the best possible care.

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Review of
The Donnington Care Home
from T G (Son of Resident) published on 25 March 2025

Submitted via Postal Card • Report

Overall Experience

Mum is much more settled and feels more at home since moving in. The staff are very good at keeping the family informed.

Reply from Maria Ricketts, Customer Care Adviser at The Donnington Care Home

Thank you for your kind words. We are glad to help you and your family through such a difficult time. Please let us know if there is anything we can do to make Mum's stay as comfortable as possible.

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Review of
Parkside Care Home
from M W (Husband of Resident) published on 21 March 2025

Submitted via Postal Card • Report

Overall Experience

Fantastic. This home is wonderful. They have cared and supported my husband since his spinal operation. With the help of the wonderful staff, my husband is now able to walk with the confidence he needed thank you all so much.

Reply from Lisa Henderson, Customer Care Advisor at Parkside Care Home

Thank you for your lovely review. We are glad to help you and your family through such a difficult time. It is always nice to hear from family members feeling like their loved one is cared for and looked after.

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Review of
Bayford House Care Home
from R A (Respite Resident) assisted by family/friend published on 17 March 2025

Submitted via Postal Card • Report

Overall Experience

I found the staff at Newdale Court to be very helpful & a friendly group of people. I was only staying for 2 weeks, but they made me feel welcome.
Overall, a pleasant stay in lovely surroundings.
Thank you.

Reply from Fran Donno, Customer Service Adviser at Bayford House Care Home

We appreciate you taking the time to leave us your kind words. It is always wonderful to hear words like "Helpful" and "Friendly" being used to describe our staff and we are pleased to hear that you felt like a part of our Bayford House family. Thank you for choosing Bayford House for your stay.

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Review of
Argyles Care Home
from Matt B (Son of Resident) published on 14 March 2025

Submitted via Website • Report

Overall Experience

Dad stayed at the home for palliative care for over 2 months and died there. most staff seemed amazing. but communication was rather poor in relation to me providing feedback to the home, the manager only reacted to the feedback rather than proactively meeting the family sooner. received a call saying

my dad passed away , 'now i will pass you over to someone else as it's the end of my shift,' which is not professional. was then asked if we wanted to see my dad. this could have been discussed with us before hand. feel the home could do a lot more to involve families in their patient's care. felt under pressure to see my dad on the day of his death.

Reply from David Mclean, Customer Service Adviser at Argyles Care Home

We're sorry for the loss of your dad and appreciate you taking the time to leave us your comments. We are always open to feedback so that we can continually improve our services and will take your comments back to the home.

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Review of
Thatcham Court Care Home
from Elizabeth P (Daughter of Resident) published on 10 March 2025

Submitted via Website • Report

Overall Experience

For the past two years, our mother has been a resident here, and the care she has received has been nothing short of exceptional. Now, as we navigate the incredibly difficult journey of palliative care, we have found comfort and reassurance in the unwavering dedication of the entire team.
Every single

staff member has been exactly what we needed-compassionate, supportive, attentive, and highly skilled. Their diligence and professionalism shine through in every moment, yet it's their genuine kindness and warmth that have truly made all the difference. We have never had to question the level of care our mother has received-it has been outstanding from every department, every shift, every individual.
This experience has taught us that the small things really don't matter when the big things-dignity, respect, and love-are handled so beautifully. From the bottom of our hearts, thank you to each and every one of you. Your work is truly invaluable.

Reply from Lisa Henderson, Customer Care Advisor at Thatcham Court Care Home

Thank you for your lovely review. It is always nice to hear words like "Compassionate" and "attentive" being used to describe our care. Hopefully you will go away from this feeling like your mother received the best possible care at Thatcham Court Care Home.

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Review of
Bayford House Care Home
from Kevin A (Nephew of Resident) published on 7 March 2025

Submitted via Postal Card • Report

Overall Experience

Overall satisfied with the care given. Some issues at times with cleaning of room, occasionally not done to a good standard. Can sometimes be a long wait before answering the patient alarm.

Reply from Fran Donno, Customer Service Adviser at Bayford House Care Home

Thank you for your review. We have a genuine regard for all of our residents. We will discuss your feedback with the home's manager to help them continually improve their service.

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Review of
Bayford House Care Home
from Sheila S (Resident) published on 7 March 2025

Submitted via Postal Card • Report

Overall Experience

I came to Bayford House from the hospital to stay until my house is sold, and I can move to more suitable accommodation. I have 'Parkinson's' which affects my legs. The food here is very good, lots of variety, but I like to eat much more fresh fruit and salads. Some exercise equipment would be useful,

pedals etc., and more yoga sessions which I miss. I do not like my bed, the wood rails hurt my legs when getting in and out, and the mattress is hard.

Reply from Fran Donno, Customer Service Adviser at Bayford House Care Home

Thank you for taking the time to leave your review. We have a genuine regard for all of our residents. We've passed your comments on to the manager, who will look into the matters you have raised.

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Review of
The Donnington Care Home
from Caroline B (Solicitor of Resident) published on 5 March 2025

Submitted via Postal Card • Report

Overall Experience

I have been in charge of the resident's financial affairs for five years - he has been at The Donnington for 14 months now, having struggled on his own, and he is honestly living his best life at The Donnington. He is very popular with the staff, happy, and enjoys the company and excellent care he receives.

Reply from Maria Ricketts, Customer Care Adviser at The Donnington Care Home

Thank you for your lovely review. It is always nice to hear from family and friends feeling like their loved one is cared for and looked after. We hope to continue providing them with the best possible care.

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Review of
Bayford House Care Home
from K B (Resident) published on 4 March 2025

Submitted via Postal Card • Report

Overall Experience

Satisfactory.

Reply from Maria Ricketts, Customer Care Adviser at Bayford House Care Home

Thank you for your feedback. Thank you for choosing Bayford House for your stay.

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Review of
Bayford House Care Home
from C M (Daughter of Resident) published on 3 March 2025

Submitted via Postal Card • Report

Overall Experience

Early days. The care staff and nurses are amazing, nothing but positives to say. The room is quite small, but comfortable. Bathroom is difficult to get around with zimmer. Storage places are out of reach. All in all good.

Reply from Lisa Henderson, Customer Care Advisor at Bayford House Care Home

Thank you for your feedback. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Thank you for choosing Bayford House care home for your stay.

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Review of
The Donnington Care Home
from Pamela Q (Friend of Resident) published on 3 March 2025

Submitted via Postal Card • Report

Overall Experience

I have known my friend for 23 years, in that time I looked after him as best I could. Since he has been in the home he seems a lot better in himself. He is eating well and enjoying the social side of the home. He looks well every time I come.

Reply from Lisa Henderson, Customer Care Advisor at The Donnington Care Home

Thank you for your feedback. We are very happy to hear you can feel at ease with your friend in our care. We hope to continue providing your friend with the best possible care.

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Review of
The Donnington Care Home
from J B (Daughter of Resident) published on 3 March 2025

Submitted via Postal Card • Report

Overall Experience

The carers are wonderful. They put Mum at ease as soon as she arrived. Her memory has improved since coming here and she loves the food.

Reply from Lisa Henderson, Customer Care Advisor at The Donnington Care Home

Thank you for your lovely review. It is always nice to hear words like "Wonderful" being used to describe our staff. It is great to hear she also enjoys the food at The Donnington care home. We hope to continue providing your loved one with the best possible care.

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Review of
The Donnington Care Home
from S B (Friend of Resident) published on 3 March 2025

Submitted via Postal Card • Report

Overall Experience

In my experience this seems a very well-ran home. Many of the staff make time to talk to visitors and residents so they know them well and this helps with general morale. My friend is very well cared for in a friendly, cheerful and kind way.

Reply from Lisa Henderson, Customer Care Advisor at The Donnington Care Home

We appreciate you taking the time to leave us your comments. We are very happy to hear you can feel at ease with your friend in our care. We hope to continue providing your loved one with the best possible care.

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Review of
Parkside Care Home
from S L (Son of Resident) published on 25 February 2025

Submitted via Postal Card • Report

Overall Experience

I've been coming to Parkside Care Home to see my mum every other day. The staff are extremely nice and helpful, always happy to assist or answer any questions. Although my mum is not able to comment, I'm sure if she could, she would be happy.

Reply from Maria Ricketts, Customer Care Adviser at Parkside Care Home

Thank you for your kind words. We are glad to help you and your family through such a difficult time. Please let us know if there is anything we can do to make your loved ones stay as comfortable as possible.

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Review of
The Donnington Care Home
from Shirley C (Sister of Resident) published on 13 February 2025

Submitted via Postal Card • Report

Overall Experience

Very bright and welcomed by staff, all very cheerful. The care given to my sister was first-class.

Reply from Fran Donno, Customer Service Adviser at The Donnington Care Home

Thank you for your kind feedback. It is lovely to hear that you felt so welcomed by the staff at The Donnington Care Home. It is always wonderful to hear when family members are impressed with the high standards of care and support provided by our staff. Hopefully you will go away from this feeling like your loved one received the best possible care.

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Review of
The Donnington Care Home
from B P (Daughter of Resident) published on 13 February 2025

Submitted via Postal Card • Report

Overall Experience

You are all doing a grand job, we are very grateful for the care and support.

Reply from Fran Donno, Customer Service Adviser at The Donnington Care Home

Thank you for your lovely review. We are so pleased that you can feel at ease with your loved one in our care and that you feel supported during their stay. If there is anything we can do to make your loved one's stay even more comfortable, please do let us know.

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Review of
The Donnington Care Home
from Audrey L (Daughter of Resident) published on 13 February 2025

Submitted via Postal Card • Report

Overall Experience

I am very impressed by the care, friendliness and general day-to-day help by all the staff. Very importantly, the staff are always ready to chat and listen to any concerns. Mum is very happy here, she enjoys her food and always comments on how tasty the meals are. Mom is blind, so relies heavily on

the staff for help, which they always provide in such a pleasant way.

Reply from Fran Donno, Customer Service Adviser at The Donnington Care Home

Thank you for your kind review. We are so pleased to hear that you are impressed with the high standards of care provided and delicious meals provided at The Donnington Care Home. It is wonderful to hear that your Mom is happy and that you can feel at ease with her in our care. We hope to continue providing your loved one with the best possible care.

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Review of
Thatcham Court Care Home
from David G (Son of Resident) published on 13 February 2025

Submitted via Postal Card • Report

Overall Experience

Could do with a drinks machine.

Reply from Fran Donno, Customer Service Adviser at Thatcham Court Care Home

We appreciate you taking the time to leave us your comments. We will discuss your feedback with the home's manager to help them continually improve their service. Please let us know if there is anything we can do to make your loved one's stay as comfortable as possible.

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Review of
Parkside Care Home
from Sarah L (Granddaughter of Resident) published on 13 February 2025

Submitted via Website • Report

Overall Experience

Bupa Parkside Care Home, there is not quite the right words for this home. The care provided from day one has been lovely. Since the day our nan arrived at the home following the loss of her partner has been very caring, to the latter stages of her life when she was in need to extra care and support

Nan took part in many activities within the home; always well thought through by the wonderful activities team. Nan often spoke about the butterfly buddies babies visiting, making various craft pieces and showing off her new nails and hair, even some lovely outings too (the pantomine and garden centres were sure a hit) Oh and we cant forget the visit from the lamas and the guide dogs. The carers were very attentive to the needs of nan; often understanding how she liked things to go The nursing staff were outstanding, providing amazing care for nan from the day she arrived. We cant forget to mention the reception staff, we are always welcomed with a warm one
Parkside - We cant thank you enough.

Reply from Fran Donno, Customer Service Adviser at Parkside Care Home

Thank you for taking the time to leave us your review. It is wonderful to hear that you felt so at ease with your Nan in our care. It is always so lovely to hear when family members and residents are impressed with the care provided and overall environment. We are pleased to hear that you felt welcomed from day one and hopefully you will go away from this feeling like your loved one received the best possible care.

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Care Homes Owned by Bupa Care Homes in Berkshire

Bupa Care Homes Locations in Berkshire (7)

Bupa Care Homes Reviews in Berkshire (567)

Argyles Care Home

The Donnington Care Home

Parkside Care Home

Bayford House Care Home

Argyles Care Home

Thatcham Court Care Home

Bayford House Care Home

Bayford House Care Home

The Donnington Care Home

Bayford House Care Home

Bayford House Care Home

The Donnington Care Home

The Donnington Care Home

The Donnington Care Home

Parkside Care Home

The Donnington Care Home

The Donnington Care Home

The Donnington Care Home

Thatcham Court Care Home

Parkside Care Home

Awards / Recognitions (8)

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