Bupa Care Homes in Berkshire | 7 Care Homes

Review of
Bayford House Care Home
from David B (Son of Resident) published on 22 April 2025

Submitted via Postal Card • Report

Overall Experience

My mother has settled into Bayford House incredibly well. The staff are all very friendly and the Activity Team have given her a good time.

Reply from David Mclean, Customer Service Adviser at Bayford House Care Home

Thank you for taking the time to leave your lovely review. We are very happy to hear you can feel at ease with your mother in our care and we are happy to hear your mother has settled into the home incredibly well also. We hope to continue providing your loved one with the best possible care.

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Review of
Argyles Care Home
from Gillian H (Daughter of Resident) published on 16 April 2025

Submitted via Postal Card • Report

Overall Experience

Always clean, pleasant staff, accommodating when I need to ask questions. The staff always give us the attention & time when needed. They all treat mum with respect and make her laugh whilst providing her with the care she needs. Well done to everyone looking after mum, it makes me feel she's having

the best care possible. Thank you.

Reply from Fran Donno, Customer Service Adviser at Argyles Care Home

Thank you for your kind words. We are so pleased to hear that your Mum receiving high standards of care and support during her stay at Argyles Care Home. It is lovely to hear that your Mum is treated with respect and that she is having a great time. We hope to continue providing your loved one with the best possible care.

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Review of
Argyles Care Home
from Susan D (Daughter of Resident) published on 16 April 2025

Submitted via Postal Card • Report

Overall Experience

Excellent service, pleasant staff, always helpful. Always giving the best care. Such a lovely warm & friendly home. Makes me happy to know that Mum is well taken of. Thank you!

Reply from David Mclean, Customer Service Adviser at Argyles Care Home

Thank you for your lovely review. We are very happy to hear you can feel at ease with your Mum in our care and we hope you all feel like a part of our Argyles family. Please let us know if there is anything we can do to make Mum's stay as comfortable as possible and we look forward to seeing you again soon.

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Review of
The Donnington Care Home
from M D (Son of Resident) published on 9 April 2025

Submitted via Postal Card • Report

Overall Experience

I cannot commend the Donnington Care Home and its staff highly enough as in the 4 years my mum was there she was looked after with the utmost care, kindness, dignity and respect by he whole team and for that my family and I remain eternally grateful as my mum was able to live out the last years of her

life in relative comfort with round the clock care.

Reply from Grace Langfield, Customer Service Adviser at The Donnington Care Home

Thank you for your lovely words. It is always nice to hear words like "kindness" and "utmost care" being used to describe the services our staff provide. We are glad to have been there for your family and Mum during those years, and we thank you for choosing The Donnington care home.

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Review of
The Donnington Care Home
from C F (Daughter of Resident) published on 8 April 2025

Submitted via Postal Card • Report

Overall Experience

Confused at first but settling in now. Enjoys meals, always ready for a cup of tea, enjoys church service and activities.

Reply from Maria Ricketts, Customer Care Adviser at The Donnington Care Home

Thank you for your feedback. We hope The Donnington care home did everything possible to make the transition as easy as possible. Please let us know if there is anything we can do to make your loved ones stay as comfortable as possible.

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Review of
St Mark's Care Home
from K D (Daughter of Resident) published on 8 April 2025

Submitted via Website • Report

Overall Experience

My father has been at St. Mark's for nearly a year. I'm confident that I made the right decision in placing him at St. Mark's and he says it himself that I couldn't have found a better care home for him. He is very well looked after and content -- the staff are marvellous and create a very warm and

friendly atmosphere. There are at least two activities for the residents each day, which means that there are many opportunities to socialise and be mentally and physically active. There's even a bar where residents can have a tipple at the regular Happy Hours. Because the building has been purpose built as a care home, the corridors are straight and easy to navigate with walking aids. The gardens are beautiful and the staff do get the residents out in the warmer weather. Many of the residents I've spoken to are happy there and everybody looks so well cared for. Communication with care staff and management has been very good. Overall, I think it's very well run.

Reply from Maria Ricketts, Customer Care Adviser at St Mark's Care Home

Thank you for your lovely review. It is always nice to hear words like "warm" and "Friendly" being used to describe our care. We hope to continue providing your loved one with the best possible care.

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Review of
The Donnington Care Home
from Linda D (Daughter of Resident) published on 3 April 2025

Submitted via Postal Card • Report

Overall Experience

Mum is content with carers and nursing staff. Overall an excellent service from every member of staff, from management to maintenance, activities to reception.

Reply from Fran Donno, Customer Service Adviser at The Donnington Care Home

Thank you for your lovely review. We are so pleased to hear that your Mum is happy and content and that you are impressed with the high standards of care provided by all staff at the Donnington Care Home. We hope to continue providing your loved one with the best possible care.

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Review of
Thatcham Court Care Home
from Christine B (Wife of Resident) published on 2 April 2025

Submitted via Website • Report

Overall Experience

My husband came to this lovely home late February, beginning of March. Unfortunately he was not there long as he had a couple of trips to the hospital with a couple of infections. Whilst at Thatcham, the caring was was excellent. They did what the could to make him comfortable especially in his final

days. My family and I would like to say a BIG THANK YOU to the team for looking after my husband, father and grandfather.

Reply from Maria Ricketts, Customer Care Adviser at Thatcham Court Care Home

Thank you for your kind words. We are very happy to hear you felt at ease with your Husband in our care. We are saddened to hear about your loss and send our deepest condolences. Hopefully you will go away from this feeling like your loved one received the best possible care.

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Review of
Argyles Care Home
from Christine H (Daughter of Resident) published on 28 March 2025

Submitted via Website • Report

Overall Experience

All the staff are friendly and caring and do all they can for our mum. A shout out to one lady this week for her help and encouragement in helping mum build her confidence in learning to manage using her new power chair to give her independence around the home.
Thanks x

Reply from Maria Ricketts, Customer Care Adviser at Argyles Care Home

Thank you for your kind words. We are very happy to hear you can feel at ease with your mum in our care. We hope to continue providing your loved one with the best possible care.

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Review of
The Donnington Care Home
from T G (Son of Resident) published on 25 March 2025

Submitted via Postal Card • Report

Overall Experience

Mum is much more settled and feels more at home since moving in. The staff are very good at keeping the family informed.

Reply from Maria Ricketts, Customer Care Adviser at The Donnington Care Home

Thank you for your kind words. We are glad to help you and your family through such a difficult time. Please let us know if there is anything we can do to make Mum's stay as comfortable as possible.

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Review of
Parkside Care Home
from M W (Husband of Resident) published on 21 March 2025

Submitted via Postal Card • Report

Overall Experience

Fantastic. This home is wonderful. They have cared and supported my husband since his spinal operation. With the help of the wonderful staff, my husband is now able to walk with the confidence he needed thank you all so much.

Reply from Lisa Henderson, Customer Care Advisor at Parkside Care Home

Thank you for your lovely review. We are glad to help you and your family through such a difficult time. It is always nice to hear from family members feeling like their loved one is cared for and looked after.

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Review of
Bayford House Care Home
from R A (Respite Resident) assisted by family/friend published on 17 March 2025

Submitted via Postal Card • Report

Overall Experience

I found the staff at Newdale Court to be very helpful & a friendly group of people. I was only staying for 2 weeks, but they made me feel welcome.
Overall, a pleasant stay in lovely surroundings.
Thank you.

Reply from Fran Donno, Customer Service Adviser at Bayford House Care Home

We appreciate you taking the time to leave us your kind words. It is always wonderful to hear words like "Helpful" and "Friendly" being used to describe our staff and we are pleased to hear that you felt like a part of our Bayford House family. Thank you for choosing Bayford House for your stay.

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Review of
Argyles Care Home
from Matt B (Son of Resident) published on 14 March 2025

Submitted via Website • Report

Overall Experience

Dad stayed at the home for palliative care for over 2 months and died there. most staff seemed amazing. but communication was rather poor in relation to me providing feedback to the home, the manager only reacted to the feedback rather than proactively meeting the family sooner. received a call saying

my dad passed away , 'now i will pass you over to someone else as it's the end of my shift,' which is not professional. was then asked if we wanted to see my dad. this could have been discussed with us before hand. feel the home could do a lot more to involve families in their patient's care. felt under pressure to see my dad on the day of his death.

Reply from David Mclean, Customer Service Adviser at Argyles Care Home

We're sorry for the loss of your dad and appreciate you taking the time to leave us your comments. We are always open to feedback so that we can continually improve our services and will take your comments back to the home.

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Review of
Thatcham Court Care Home
from Elizabeth P (Daughter of Resident) published on 10 March 2025

Submitted via Website • Report

Overall Experience

For the past two years, our mother has been a resident here, and the care she has received has been nothing short of exceptional. Now, as we navigate the incredibly difficult journey of palliative care, we have found comfort and reassurance in the unwavering dedication of the entire team.
Every single

staff member has been exactly what we needed-compassionate, supportive, attentive, and highly skilled. Their diligence and professionalism shine through in every moment, yet it's their genuine kindness and warmth that have truly made all the difference. We have never had to question the level of care our mother has received-it has been outstanding from every department, every shift, every individual.
This experience has taught us that the small things really don't matter when the big things-dignity, respect, and love-are handled so beautifully. From the bottom of our hearts, thank you to each and every one of you. Your work is truly invaluable.

Reply from Lisa Henderson, Customer Care Advisor at Thatcham Court Care Home

Thank you for your lovely review. It is always nice to hear words like "Compassionate" and "attentive" being used to describe our care. Hopefully you will go away from this feeling like your mother received the best possible care at Thatcham Court Care Home.

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Review of
Bayford House Care Home
from Kevin A (Nephew of Resident) published on 7 March 2025

Submitted via Postal Card • Report

Overall Experience

Overall satisfied with the care given. Some issues at times with cleaning of room, occasionally not done to a good standard. Can sometimes be a long wait before answering the patient alarm.

Reply from Fran Donno, Customer Service Adviser at Bayford House Care Home

Thank you for your review. We have a genuine regard for all of our residents. We will discuss your feedback with the home's manager to help them continually improve their service.

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Review of
Bayford House Care Home
from Sheila S (Resident) published on 7 March 2025

Submitted via Postal Card • Report

Overall Experience

I came to Bayford House from the hospital to stay until my house is sold, and I can move to more suitable accommodation. I have 'Parkinson's' which affects my legs. The food here is very good, lots of variety, but I like to eat much more fresh fruit and salads. Some exercise equipment would be useful,

pedals etc., and more yoga sessions which I miss. I do not like my bed, the wood rails hurt my legs when getting in and out, and the mattress is hard.

Reply from Fran Donno, Customer Service Adviser at Bayford House Care Home

Thank you for taking the time to leave your review. We have a genuine regard for all of our residents. We've passed your comments on to the manager, who will look into the matters you have raised.

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Review of
The Donnington Care Home
from Caroline B (Solicitor of Resident) published on 5 March 2025

Submitted via Postal Card • Report

Overall Experience

I have been in charge of the resident's financial affairs for five years - he has been at The Donnington for 14 months now, having struggled on his own, and he is honestly living his best life at The Donnington. He is very popular with the staff, happy, and enjoys the company and excellent care he receives.

Reply from Maria Ricketts, Customer Care Adviser at The Donnington Care Home

Thank you for your lovely review. It is always nice to hear from family and friends feeling like their loved one is cared for and looked after. We hope to continue providing them with the best possible care.

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Review of
Bayford House Care Home
from K B (Resident) published on 4 March 2025

Submitted via Postal Card • Report

Overall Experience

Satisfactory.

Reply from Maria Ricketts, Customer Care Adviser at Bayford House Care Home

Thank you for your feedback. Thank you for choosing Bayford House for your stay.

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Review of
Bayford House Care Home
from C M (Daughter of Resident) published on 3 March 2025

Submitted via Postal Card • Report

Overall Experience

Early days. The care staff and nurses are amazing, nothing but positives to say. The room is quite small, but comfortable. Bathroom is difficult to get around with zimmer. Storage places are out of reach. All in all good.

Reply from Lisa Henderson, Customer Care Advisor at Bayford House Care Home

Thank you for your feedback. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Thank you for choosing Bayford House care home for your stay.

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Review of
The Donnington Care Home
from Pamela Q (Friend of Resident) published on 3 March 2025

Submitted via Postal Card • Report

Overall Experience

I have known my friend for 23 years, in that time I looked after him as best I could. Since he has been in the home he seems a lot better in himself. He is eating well and enjoying the social side of the home. He looks well every time I come.

Reply from Lisa Henderson, Customer Care Advisor at The Donnington Care Home

Thank you for your feedback. We are very happy to hear you can feel at ease with your friend in our care. We hope to continue providing your friend with the best possible care.

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Care Homes Owned by Bupa Care Homes in Berkshire

Bupa Care Homes Locations in Berkshire (7)

Bupa Care Homes Reviews in Berkshire (574)

Bayford House Care Home

Argyles Care Home

Argyles Care Home

The Donnington Care Home

The Donnington Care Home

St Mark's Care Home

The Donnington Care Home

Thatcham Court Care Home

Argyles Care Home

The Donnington Care Home

Parkside Care Home

Bayford House Care Home

Argyles Care Home

Thatcham Court Care Home

Bayford House Care Home

Bayford House Care Home

The Donnington Care Home

Bayford House Care Home

Bayford House Care Home

The Donnington Care Home

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