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View the details of all 115 locations (with 9698 reviews) owned by Bupa Care Homes
High Street, Cottenham, Cambridge CB24 8SS
"Our precious mum moved into Cottenham Court Care Home in July 2024. She never wanted to end her life in a nursing home but, after being…" Read all 92 reviews
Cottenham Court provides tailored care solutions for anyone looking for nursing, residential and short stay care, as well as care and support for those living with Parkinson’s or Multiple Sclerosis. They’re there when you and your loved ones need… Read more about Cottenham Court Care Home
Submitted via Website • Report
Reply from Maria Ricketts, Customer Care Adviser at Cottenham Court Care Home
Thank you for your lovely review. We hope Cottenham care home did everything possible to make the transition as easy as possible. We are glad to have helped you and your family through such a difficult time. Hopefully, you will go away from this feeling like your loved one received the best possible care.
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Submitted via Postal Card • Report
Reply from Maria Ricketts, Customer Care Adviser at Cottenham Court Care Home
Thank you for your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We are looking forward to seeing you again.
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Submitted via Postal Card • Report
Reply from Rosie Smith, Customer Advisor at Cottenham Court Care Home
Thank you for taking the time to leave the staff at Cottenham Court Care Home such a lovely review. It is always wonderful to hear our staff described as "cheerful", "kind" and "attentive". We look forward to welcoming you back should you need us!
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Submitted via Website • Report
Reply from Rosie Smith, Customer Advisor at Cottenham Court Care Home
Hello and thank you for taking the time to write such a lovely review for the team at Cottenham Court Care Home. Firstly, we would like to offer you our sympathies on the sudden passing of your Mum, we hope you as a family are keeping well. We are thrilled that your Mum got to experience such a welcoming atmosphere and that she was made so comfortable by staff in her final months. It is great to hear that the home had such an impact on her and helped to improve her confidence and outlook, we are so happy she found happiness there. Thank you for sharing such wonderful words about our staff within the care home, it is great to hear that they are upkeeping of BUPA's high standards. Once again we would like to offer you our condolences on your Mum's passing and hope that the care and compassion received from the home provided comfort during this time.
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Submitted via Postal Card • Report
Reply from David Mclean, Customer Service Adviser at Cottenham Court Care Home
Thank you for taking the time to leave your lovely review. We hope Cottenham Court Care Home did everything possible to make the transition as easy as possible for your mother. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Thank you for choosing our home for her stay.
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Submitted via Website • Report
Reply from David Mclean, Customer Service Adviser at Cottenham Court Care Home
Thank you for taking the time to leave your review. We are sorry for your loss. We are glad to help you and your family through such a difficult time. We are happy to hear you can feel at ease with your Mum in our care. Hopefully, you will go away from this feeling like your loved one received the best possible care.
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Submitted via Postal Card • Report
Reply from Grace Langfield, Customer Service Adviser at Cottenham Court Care Home
Thank you for taking the time to leave your review. It's nice to hear words like "friendly", "welcoming" and "accommodating" being used to describe our care. Thank you for choosing Cottenham Court for your stay.
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Submitted via Website • Report
Reply from Maria Ricketts, Customer Care Adviser at Cottenham Court Care Home
Thank you for your kind words. We are very happy to hear you can feel at ease with your Friend in our care. We are pleased to hear you are impressed with the cleanliness and facilities provided at Cottenham Court. We hope to continue providing your Friend with the best possible care.
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Submitted via Postal Card • Report
Reply from Grace Langfield, Customer Service Adviser at Cottenham Court Care Home
We are saddened to hear about the loss of your loved one and appreciate you taking the time to leave us your review. It is always nice to hear words like “tenderness” and “excellent” being used to describe our care, and we will certainly pass your comments on to the manager.
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Submitted via Postal Card • Report
Reply from David Mclean, Customer Service Adviser at Cottenham Court Care Home
Thank you for taking the time to leave your review. We are sorry for you loss and we were glad to help you and your family through such a difficult time. Hopefully you will go away from this feeling like your aunt received the best possible care.
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Submitted via Website • Report
Reply from Grace Langfield, Customer Service Adviser at Cottenham Court Care Home
Thank you for your kind review. We are very happy to hear you can feel so at ease with your Mum in our care, and that both Mum and yourselves feel a part of our Cottenham Court family. We hope to continue providing your loved one with the best possible care.
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Submitted via Website • Report
Reply from Grace Langfield, Customer Service Adviser at Cottenham Court Care Home
Thank you for taking the time to leave such a wonderful review. We are so pleased to hear you feel so respected and excellently cared for, in every single aspect, by everybody you come across in our home. We want nothing more than for anybody staying at Cottenham Court to feel a part of our Bupa family, and we are so pleased you do. We will certainly pass your feedback onto the manager.
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Submitted via Postal Card • Report
Reply from Grace Langfield, Customer Service Adviser at Cottenham Court Care Home
Thank you for taking the time to leave your comments. It is always nice to hear words like “helpful” and “perfect” being used to describe our care. Please let us know if there is anything we can do to make your wife's stay as comfortable as possible.
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Submitted via Postal Card • Report
Reply from David Mclean, Customer Service Adviser at Cottenham Court Care Home
Thank you for your kind words. We are very happy to hear you can feel at ease with your wife in our care when she stays with us. Thank you for choosing Cottenham Court for your stay and we look forward to seeing you again soon.
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Submitted via Postal Card • Report
Reply from Grace Langfield, Customer Service Adviser at Cottenham Court Care Home
Thank you for taking the time to leave your kind review. We are so happy to hear you feel a part of our Cottenham Court family. We hope to continue providing your loved one with the best possible care.
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Submitted via Postal Card • Report
Reply from David Mclean, Customer Service Adviser at Cottenham Court Care Home
Thank you for taking the time to leave your review. We are very happy to hear you can feel at ease with your aunt in our care and it is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your loved one with the best possible care and we look forward to seeing you again soon.
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Submitted via Postal Card • Report
Reply from Fran Donno, Customer Service Adviser at Cottenham Court Care Home
Thank you for taking the time to leave your review. It is so lovely to hear words such as "welcoming" and "friendly" being used to describe our care. We are pleased to hear that you feel like part of our Cottenham Court family and hopefully, you will go away from this feeling like your loved one received the best possible care.
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Submitted via Postal Card • Report
Reply from David Mclean, Customer Service Adviser at Cottenham Court Care Home
Thank you for taking the time to leave your review. We are very happy to hear you can feel at ease with your loved one in our care. We hope to continue providing your loved one with the best possible care and we look forward to seeing you again soon.
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Submitted via Postal Card • Report
Reply from David Mclean, Customer Service Adviser at Cottenham Court Care Home
Thank you for your lovely review. We are very happy to hear you can feel at ease with your friend in our care. We hope to continue providing your loved one with the best possible care and we look forward to seeing you again soon.
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Submitted via Postal Card • Report
Reply from Fran Donno, Customer Service Adviser at Cottenham Court Care Home
Thank you for taking the time to leave your lovely words. We are so pleased to hear that you are so impressed with the excellent facilities that we have at our home. Thank you for choosing Cottenham Court for your stay.
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