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Care Home Owned by Bupa Care Homes in Cambridgeshire

9.6 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Bupa Care Homes in Cambridgeshire

Only the locations & reviews in Cambridgeshire for Bupa Care Homes are showing below.

View the details of all 115 locations (with 9800 reviews) owned by Bupa Care Homes

Bupa Care Homes Locations in Cambridgeshire (1)

 

1 Care Home owned by Bupa Care Homes in Cambridgeshire

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Cottenham Court Care Home

High Street, Cottenham, Cambridge CB24 8SS 

9.9 92 reviews
"Our precious mum moved into Cottenham Court Care Home in July 2024. She never wanted to end her life in a nursing home but, after being…"   Read all 92 reviews
Location Type Care Home

Cottenham Court provides tailored care solutions for anyone looking for nursing, residential and short stay care, as well as care and support for those living with Parkinson’s or Multiple Sclerosis. They’re there when you and your loved ones need… Read more about Cottenham Court Care Home

  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • Sensory Impairment
  • 62 Rooms

Bupa Care Homes Reviews in Cambridgeshire (92)

9.6
Bupa Care Homes has a Group Review Score of 9.6 (9.642) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Bupa Care Homes must have a Review Score.

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Review of

Cottenham Court Care Home

from Judy B (Daughter of Resident) published on 30 January 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our precious mum moved into Cottenham Court Care Home in July 2024. She never wanted to end her life in a nursing home but, after being ill, was no longer able to be independent. Mum was receiving palliative/end of life care. All the staff, including nurses, carers, cleaners, kitchen staff, activity
staff, maintenance and admin were so kind and caring. They made, what was an extremely stressful and difficult few months, much more bareable. They were so thoughtful towards all of us who visited on a daily basis. We cannot thank them enough.

Reply from Maria Ricketts, Customer Care Adviser at Cottenham Court Care Home

Thank you for your lovely review. We hope Cottenham care home did everything possible to make the transition as easy as possible. We are glad to have helped you and your family through such a difficult time. Hopefully, you will go away from this feeling like your loved one received the best possible care.


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Review of

Cottenham Court Care Home

from Stephen A (Brother-in-law of Resident) published on 8 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We enjoyed our visit and benefited from a birthday cake shared by one of the staff - who are all generally wonderful.
Despite the works, Cottenham Court Care Home is still coping very well. Well done.

Reply from Maria Ricketts, Customer Care Adviser at Cottenham Court Care Home

Thank you for your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We are looking forward to seeing you again.


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Review of

Cottenham Court Care Home

from R J (Respite Resident) published on 14 October 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I stayed at the home for 14 days after a hip replacement operation. I was warmly welcomed, and looked after very well by all members of the staff. They were cheerful, kind, and attentive. The food was flavoursome! I am very grateful for the care I received. Many thanks.

Reply from Rosie Smith, Customer Advisor at Cottenham Court Care Home

Thank you for taking the time to leave the staff at Cottenham Court Care Home such a lovely review. It is always wonderful to hear our staff described as "cheerful", "kind" and "attentive". We look forward to welcoming you back should you need us!


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Review of

Cottenham Court Care Home

from Helen S (Daughter of Resident) published on 19 August 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home has such a welcoming atmosphere, from the first time of visited, all the staff were friendly and clearly proud of where they worked. The rooms are just the right size, and personal preferences are taken into consideration, such as changing the orientation of the bed to enable easier
access and a better view of the TV! Mum was here only a couple of months but her outlook and social confidence were transformed after many years living alone. She happily joined in all the social activities on offer and loved the bingo sessions in particular. All the staff, not just the care staff but also the catering, cleaning and laundry staff and admin team had the residents' needs at the top of their concerns, and Mum flourished in their care. The level of care given to Mum to accommodate her disabilities was exceptional, and the care and compassion we received from Cottenham Court upon Mum's sudden passing was amazing. I have no hesitation in recommending this home.

Reply from Rosie Smith, Customer Advisor at Cottenham Court Care Home

Hello and thank you for taking the time to write such a lovely review for the team at Cottenham Court Care Home. Firstly, we would like to offer you our sympathies on the sudden passing of your Mum, we hope you as a family are keeping well. We are thrilled that your Mum got to experience such a welcoming atmosphere and that she was made so comfortable by staff in her final months. It is great to hear that the home had such an impact on her and helped to improve her confidence and outlook, we are so happy she found happiness there. Thank you for sharing such wonderful words about our staff within the care home, it is great to hear that they are upkeeping of BUPA's high standards. Once again we would like to offer you our condolences on your Mum's passing and hope that the care and compassion received from the home provided comfort during this time.


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Review of

Cottenham Court Care Home

from S R (Daughter of Resident) published on 16 August 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother became a full-time resident at Cottenham Court after a 7-week stay in the hospital. She has been at the care home for a month and I have noticed a marked improvement in her health and her happiness.
She is treated with kindness and respect at all times and is encouraged to join in with the
many and varied activities.
The home is light and airy with lovely outdoor areas.

Reply from David Mclean, Customer Service Adviser at Cottenham Court Care Home

Thank you for taking the time to leave your lovely review. We hope Cottenham Court Care Home did everything possible to make the transition as easy as possible for your mother. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Thank you for choosing our home for her stay.


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Review of

Cottenham Court Care Home

from S G (Daughter of Resident) published on 26 July 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Although Mum was only here for a very short period of time all the staff were very attentive and friendly.
All my Mum's needs were met. Mum was kept comfortable.
The staff also met families' needs and were always available for updates and comfort.

Reply from David Mclean, Customer Service Adviser at Cottenham Court Care Home

Thank you for taking the time to leave your review. We are sorry for your loss. We are glad to help you and your family through such a difficult time. We are happy to hear you can feel at ease with your Mum in our care. Hopefully, you will go away from this feeling like your loved one received the best possible care.


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Review of

Cottenham Court Care Home

from A E (Respite Resident) published on 14 May 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I used the respite care service at Cottenham Court as convalescence following an operation. As a widower, I needed support to make the transition back to everyday life. The care here has been everything that I needed it to be, provided in a friendly and welcoming way. My dietary requirements were accommodated
with no problem.

Reply from Grace Langfield, Customer Service Adviser at Cottenham Court Care Home

Thank you for taking the time to leave your review. It's nice to hear words like "friendly", "welcoming" and "accommodating" being used to describe our care. Thank you for choosing Cottenham Court for your stay.


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Review of

Cottenham Court Care Home

from S W (Friend of Resident) published on 10 May 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always found the staff very knowledgeable and extremely helpful.
The home is very clean, modern and with appropriate-sized rooms.
I would be very happy for my family member to be cared for here.

Reply from Maria Ricketts, Customer Care Adviser at Cottenham Court Care Home

Thank you for your kind words. We are very happy to hear you can feel at ease with your Friend in our care. We are pleased to hear you are impressed with the cleanliness and facilities provided at Cottenham Court. We hope to continue providing your Friend with the best possible care.


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Review of

Cottenham Court Care Home

from Ellen F (Friend of Resident) published on 11 March 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The resident I visited until her recent death was happy and well looked after. Her care throughout her stay was excellent and she was treated with affection and tenderness in her final days. Staff were helpful and kept me informed. I believe Cottenham Court is a happy and caring place for residents,
my impression is that it is also a happy place for staff and that is reflected in the standard of care.

Reply from Grace Langfield, Customer Service Adviser at Cottenham Court Care Home

We are saddened to hear about the loss of your loved one and appreciate you taking the time to leave us your review. It is always nice to hear words like “tenderness” and “excellent” being used to describe our care, and we will certainly pass your comments on to the manager.


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Review of

Cottenham Court Care Home

from Jan C (Niece of Resident) published on 27 November 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt received fantastic care and support whilst a resident. Her end of life care was dignified, caring and well-managed. The management and staff are fantastic!

Reply from David Mclean, Customer Service Adviser at Cottenham Court Care Home

Thank you for taking the time to leave your review. We are sorry for you loss and we were glad to help you and your family through such a difficult time. Hopefully you will go away from this feeling like your aunt received the best possible care.


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Review of

Cottenham Court Care Home

from Patricia J (Daughter of Resident) published on 16 November 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a wonderfully welcoming, kind and friendly-staffed care home. The care is second to none and the rooms and décor are clean and up to date. It has a lovely atmosphere. My mum is very well cared for. The food always looks lovely. The staff are very approachable and eager to involve you as a relative.
The administration staff are also very helpful. It feels like a family.

Reply from Grace Langfield, Customer Service Adviser at Cottenham Court Care Home

Thank you for your kind review. We are very happy to hear you can feel so at ease with your Mum in our care, and that both Mum and yourselves feel a part of our Cottenham Court family. We hope to continue providing your loved one with the best possible care.


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Review of

Cottenham Court Care Home

from Henrietta C (Resident) published on 16 November 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been here for nine months and continue to be impressed and touched at the excellent quality of care that I receive. The environment is consistently positive, friendly, respectful, safe and well organised. This comes from the managers and from across all the staff team. There is a strong ethos
here of responding flexibly to the individual needs and wishes of each resident. I feel that my needs are well understood and fully met and that my wishes are heard, respected and responded to positively. This is so important as it enables me to have as good a quality of life as I can, given my condition. The physical environment is also very good. The home is purpose built and is excellently maintained, including new carpets and curtains recently fitted. There are colourful pictures along the corridors, there is a spacious lounge/activities area, and a lovely courtyard garden. The staff do what they can to make each resident feel as at home as possible - and I do.

Reply from Grace Langfield, Customer Service Adviser at Cottenham Court Care Home

Thank you for taking the time to leave such a wonderful review. We are so pleased to hear you feel so respected and excellently cared for, in every single aspect, by everybody you come across in our home. We want nothing more than for anybody staying at Cottenham Court to feel a part of our Bupa family, and we are so pleased you do. We will certainly pass your feedback onto the manager.


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Review of

Cottenham Court Care Home

from Alan E (Husband of Resident) published on 10 November 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a very well-run care home.
All staff are helpful.
My wife gets perfect care.
The meals are excellent.
She is very happy.

Reply from Grace Langfield, Customer Service Adviser at Cottenham Court Care Home

Thank you for taking the time to leave your comments. It is always nice to hear words like “helpful” and “perfect” being used to describe our care. Please let us know if there is anything we can do to make your wife's stay as comfortable as possible.


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Review of

Cottenham Court Care Home

from Ray S (Husband of Resident) published on 7 November 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On behalf of my wife, we are both very happy with the excellent care she has when she comes into your home for respite care. We both hope this will always be, as we will be wanting your services from time to time and more so in the future. Thank you.

Reply from David Mclean, Customer Service Adviser at Cottenham Court Care Home

Thank you for your kind words. We are very happy to hear you can feel at ease with your wife in our care when she stays with us. Thank you for choosing Cottenham Court for your stay and we look forward to seeing you again soon.


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Review of

Cottenham Court Care Home

from Catherine W (Friend of Resident) published on 9 August 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The warm welcome I get every time I visit feels like coming home. The atmosphere in the home is always caring and friendly from all staff and other residents too.
Staff take their time to make sure all is well and behind doors, the kitchen is making fabulous food which always looks and smells yummy.
I
will be forever grateful for the care/support given so openly. Thank you.

Reply from Grace Langfield, Customer Service Adviser at Cottenham Court Care Home

Thank you for taking the time to leave your kind review. We are so happy to hear you feel a part of our Cottenham Court family. We hope to continue providing your loved one with the best possible care.


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Review of

Cottenham Court Care Home

from Margaret N (Niece of Resident) published on 21 June 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you. It was a very traumatic experience having to bring my aunt to a care home but the staff were so reassuring that she would settle ( wasn't sure) I have had lovely reports from her friends who have visited her. I have come today (from where I live) and have found a well-settled, neat and happy
104-year-old person. Going to the restaurant and joining in the activities.

Reply from David Mclean, Customer Service Adviser at Cottenham Court Care Home

Thank you for taking the time to leave your review. We are very happy to hear you can feel at ease with your aunt in our care and it is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your loved one with the best possible care and we look forward to seeing you again soon.


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Review of

Cottenham Court Care Home

from Linda B (Wife of Resident) published on 9 June 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very welcoming and friendly. They provide excellent care for my husband in a lovely setting. The staff take the time to get to know my family and my husband which makes everyone's experience so positive. My family and I would recommend this care home and staff to anyone looking for a future
home for their loved ones.

Reply from Fran Donno, Customer Service Adviser at Cottenham Court Care Home

Thank you for taking the time to leave your review. It is so lovely to hear words such as "welcoming" and "friendly" being used to describe our care. We are pleased to hear that you feel like part of our Cottenham Court family and hopefully, you will go away from this feeling like your loved one received the best possible care.


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Review of

Cottenham Court Care Home

from Anne R (Friend of Resident) published on 7 June 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On entering the care home it has a warm and relaxed atmosphere and is clean and spacious. The staff always appear smart and act professionally giving respect and dignity to residents. All staff have always been polite and helpful when I visit and via telephone. It gives me peace of mind to know that
my friend is safe and being cared for.

Reply from David Mclean, Customer Service Adviser at Cottenham Court Care Home

Thank you for taking the time to leave your review. We are very happy to hear you can feel at ease with your loved one in our care. We hope to continue providing your loved one with the best possible care and we look forward to seeing you again soon.


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Review of

Cottenham Court Care Home

from Susan H (Friend of Resident) published on 7 June 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful to know my dear friend who is being so well cared for in your wonderful home. The staff make you feel so comfortable, the activities especially the Kngs Coronation party were great fun for all residents and staff. A big thank you to all management and staff for such a caring environment to
call 'your home'.

Reply from David Mclean, Customer Service Adviser at Cottenham Court Care Home

Thank you for your lovely review. We are very happy to hear you can feel at ease with your friend in our care. We hope to continue providing your loved one with the best possible care and we look forward to seeing you again soon.


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Review of

Cottenham Court Care Home

from Diane T (Respite Resident) assisted by family/friend published on 19 May 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Exceptional service, staff and facilities. Staff we excellent, always very helpful, kind and understanding.

Reply from Fran Donno, Customer Service Adviser at Cottenham Court Care Home

Thank you for taking the time to leave your lovely words. We are so pleased to hear that you are so impressed with the excellent facilities that we have at our home. Thank you for choosing Cottenham Court for your stay.


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Awards / Recognitions (8)

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