Bupa Care Homes in Cheshire | 4 Care Homes

Review of
Mount Hall Care Home
from P C (Friend of Resident) published on 26 March 2025

Submitted via Postal Card • Report

Overall Experience

I visited a friend who is only in the home for a short time & therefore it was a one off visit. I was impressed with the home and the staff and my friend was being looked after very well & is happy there.
I am not able to comment on some of the options as I visited her in one of the communal rooms

and obviously cannot comment on safety, value for money, management and rooms.

Reply from Maria Ricketts, Customer Care Adviser at Mount Hall Care Home

Thank you for your kind words. We are very happy to hear you felt at ease with your friend in our care. Hopefully you will go away from this feeling like your friend has received the best possible care during their stay.

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Review of
Mount Hall Care Home
from L C (Daughter-in-law of Resident) published on 24 March 2025

Submitted via Postal Card • Report

Overall Experience

My father-in-law was in Mount Hall for three and a half weeks in for end of life care. He was treated with respect and dignity from all the staff. They tried on a daily basis to include him in activities, which they succeeded to do. They gave him time with personal care and nothing was too much trouble.

He had very little appetite but they tried every day to tempt him with his favourite foods Every member of staff was dedicated to his needs, and had time to chat with him. He loved it there! He felt reloved and cared for. As a family we are extremely grateful to everyone and could not have hoped for a better ending to his life

Reply from Lisa Henderson, Customer Care Advisor at Mount Hall Care Home

Thank you for your lovely review. We are saddened to hear about your loss. It is always nice to hear from family members feeling that their loved one is cared for and looked after. Hopefully you will go away from this feeling like your Father in law received the best possible care at Mount Hall Care Home.

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Review of
Hazelmere House Care Home
from Verna P (Daughter of Resident) published on 21 March 2025

Submitted via Website • Report

Overall Experience

My Mum stayed at Hazelmere for respite care for a period of 3 and a half weeks following a knee replacement. Mum was very happy there and treated very well. Every time I visited I found the staff to be very helpful and friendly - nothing was too much trouble. I would like to thank the Manager for a

very well run care home and all the staff who worked very hard making my Mum's stay there very comfortable. I certainly would have no reservations in recommending Hazelmere to anybody who needed it.

Reply from Lisa Henderson, Customer Care Advisor at Hazelmere House Care Home

Thank you for your feedback. It is always nice to hear words like "Helpful" and "Friendly" being used to describe our Staff. Thank you for choosing Hazelmere House Care Home for your Mum's stay. We will certainly pass your comments on to the manager.

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Review of
Brookview Care Home
from S W (Daughter of Resident) published on 11 March 2025

Submitted via Website • Report

Overall Experience

Mum has been at Brookview for the past 6 months and I would not want her anywhere else. The staff are beyond exceptional! Everyone always has a smile on their face and nothing is too much trouble. Mum thoroughly enjoys the food, is very well looked after and the nursing support has been invaluable.

Reply from Lisa Henderson, Customer Care Advisor at Brookview Care Home

Thank you for your lovely review. We are happy to hear you feel like a part of our Brookview Care Home family. We hope to continue providing your Mum with the best possible care.

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Review of
Brookview Care Home
from M H (Respite Resident) published on 7 March 2025

Submitted via Postal Card • Report

Overall Experience

Excellent all round. Wonderful staff.

Reply from Fran Donno, Customer Service Adviser at Brookview Care Home

We appreciate you taking the time to leave us your kind words. It is always brilliant to hear words like "Wonderful" being used to describe our staff. Thank you for choosing Brookview Care Home for your stay.

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Review of
Mount Hall Care Home
from John H (Friend of Resident) published on 7 March 2025

Submitted via Postal Card • Report

Overall Experience

I have visited my friend on a regular basis for past 3 years. Personaly experience first class in every respect - comfort/care/concern of staff for my friend is fantastic and know he is in best hands and care possible I have been a visitor many years in past and always considered care and facilities

excellent and recommend *5 star plus*

Reply from Fran Donno, Customer Service Adviser at Mount Hall Care Home

Thank you for your lovely words. It is wonderful to hear that you have had such positive experiences during your visits to Mount Hall Care Home. It is brilliant to hear that you feel at ease with your Friend in our care and we hope to continue providing your loved one with the best possible care.

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Review of
Mount Hall Care Home
from C B (Friend of Resident) published on 6 March 2025

Submitted via Postal Card • Report

Overall Experience

Since mt friend has been at Mount Hall she has settled down well. She came from another care home which was not suited, but Mount Hall really does suit. She has been out on trips, which is hard for her, but they do it, she feels at home here.

Reply from Lisa Henderson, Customer Care Advisor at Mount Hall Care Home

We appreciate you taking the time to leave us your comments. We are very happy to hear you can feel at ease with your friend in our care. It is lovely to hear that your friend has been on trips and feels at home staying at Mount Hall Care Home

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Review of
Brookview Care Home
from Val T (Daughter of Resident) published on 28 January 2025

Submitted via Website • Report

Overall Experience

I can't thank the manager and all the team of carers, cleaners, cooks, nurses, every single person at Brookview Care Home for their 100% and above care, love and respect for my lovely mum. Mum has been here for three years and I'm so happy she is here, wouldn't want her to be anywhere else due to the

commitment of care and genuine concern at all times from all the special people you are... I thank you all from the bottom of my heart.

Reply from Maria Ricketts, Customer Care Adviser at Brookview Care Home

Thank you for your kind words. We are very happy to hear you can feel at ease with your mother in our care. We will certainly pass your comments on to the manager and we hope to continue providing your loved one with the best possible care.

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Review of
Mount Hall Care Home
from Sarah L (Daughter of Resident) published on 22 January 2025

Submitted via Website • Report

Overall Experience

At Mount Hall, the emphasis is very much on care; the staff took time to get to know Mum and she was very well looked after, during her, sadly too short, stay. That level of care extended to our wider family, making what could have been a really challenging time, one that I will look back on with fond

memories. My only regret is that Mum didn't get to enjoy the full extent of the beautiful setting and the wide range of activities. However, the views from her window helped make up for this.
Thank you to everyone for all the care and support.

Reply from David Mclean, Customer Service Adviser at Mount Hall Care Home

Thank you for taking the time to leave your kind words. We are sorry for your loss and we are glad to help you and your family through such a difficult time. It is always nice to hear from family members feeling like their loved one has been cared for and looked after and we hope you all feel like a part of our Mount Hall family. Hopefully, you will go away from this feeling like your mum received the best possible care.

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Review of
Newton Court Care Home
from L O (Daughter of Resident) published on 15 January 2025

Submitted via Website • Report

Overall Experience

My mum is happy at being at Newton Court, she has been very well looked after the year that she's been there. The care staff and nursing staff have a great relationship with her. The staff respect my mum's wishes of staying in her room, but she does like having her hair done by the hairdresser.

Reply from Maria Ricketts, Customer Care Adviser at Newton Court Care Home

Thank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your loved one with the best possible care.

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Review of
Hazelmere House Care Home
from K M (Daughter of Resident) published on 15 January 2025

Submitted via Website • Report

Overall Experience

Having looked at lots of places, this one has the nicest atmosphere and lovely facilities and staff, who proved to be supportive and welcoming when my mother had a brief stay for respite.
I would thoroughly recommend Hazelmere House Care Home to anyone and thank the management and staff for their

kindness.
One member of staff in particular was particularly kind to my mother and I'm so grateful.

Reply from Maria Ricketts, Customer Care Adviser at Hazelmere House Care Home

Thank you for your lovely review. We are very happy to hear you can feel at ease with your mother in our care. Hopefully you will go away from this feeling like your loved one received the best possible care.

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Review of
Mount Hall Care Home
from A R (Daughter of Resident) published on 3 January 2025

Submitted via Postal Card • Report

Overall Experience

We are so thrilled that Mum is safe, happy, and cared for excellently here. Mum said to me: "It's a lovely place to live, I'm so happy here!" She knows everyone and the kindness of the care staff, nurses and administration team is beyond excellent.

Reply from Maria Ricketts, Customer Care Adviser at Mount Hall Care Home

Thank you for your kind words. We are very happy to hear you can feel at ease with your mother in our care. We hope to continue providing your loved one with the best possible care.

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Review of
Mount Hall Care Home
from A T (Daughter of Resident) published on 3 January 2025

Submitted via Postal Card • Report

Overall Experience

It has been a wonderful experience to find Mount Hall as a permanent residence for my mother. The home is just that "it is homey". The decor and all the equipment i.e. beds are up to date and the presentation is excellent.
The chef-prepared meals are tempting and nutritious. We are delighted Mum is

in such good hands.

Reply from Maria Ricketts, Customer Care Adviser at Mount Hall Care Home

Thank you for your lovely review. We hope Mount Hall Care Home did everything possible to make the transition as easy as possible. We are looking forward to seeing you again.

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Review of
Hazelmere House Care Home
from Geoff A (Son of Resident) published on 17 December 2024

Submitted via Postal Card • Report

Overall Experience

Mum really enjoys her stay at Hazemere. She likes her room and with help is quite mobile around the home. Mum appreciates all the staff who she says are really kind and helpful. Close to her heart is food and she thoroughly enjoys all the meals which we have also sampled. A superb Sunday Lunch! She

enjoys the camaraderie of many if the guests - but especially enjoys the actives in the afternoon. The games (she is very competitive!), talks and demonstrations are all enjoyed! Perhaps a little more of this in the evening would make her stay perfect. We all appreciate Hazelmere and all the staff.

Reply from Rosie Smith, Customer Advisor at Hazelmere House Care Home

Thank you for leaving such a lovely review for the staff at Hazelmere House Care Home. We are thrilled to hear that your mum has settled in well at the care home and it sounds like she is having the ideal experience! We hope she continues to enjoy her stay!

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Review of
Brookview Care Home
from Jacqui C (Daughter-in-law of Resident) published on 10 December 2024

Submitted via Website • Report

Overall Experience

My mother-in-law has been at Brookview Care Home around twelve months and we cannot thank the home enough for all the amazing care and support everyone provides.
A few months ago, my mother-in-law was taken into hospital as she was unwell, she returned from the hospital a shadow of her former self,

not communicating and generally traumatised. Since being back at Brookview, she is back to where she was and that is the dedication and compassion of this amazing team and that is everyone from carers to management. The manager has supported not only my mother-in-law but us, as a family, and, for that, we are truly forever grateful. We cannot thank Brookview enough.

Reply from Maria Ricketts, Customer Care Adviser at Brookview Care Home

Thank you for your lovely review. We are glad to help you and your family through such a difficult time. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your loved one with the best possible care.

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Review of
Hazelmere House Care Home
from Shirley L (Daughter of Resident) published on 10 December 2024

Submitted via Postal Card • Report

Overall Experience

From the first viewing of Hazelmere House on behalf of my mum, I knew this was going to be home for her. The atmosphere is always warm, friendly and welcoming. The care is outstanding and that for me is a huge comfort, knowing she is safe. Plenty of good food and varied activities each day. The rooms

and communal areas are tastefully decorated. Hazelmere is everything I could have hoped for my mum.

Reply from Maria Ricketts, Customer Care Adviser at Hazelmere House Care Home

Thank you for your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your loved one with the best possible care.

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Review of
Hazelmere House Care Home
from Trudy D (Daughter of Resident) published on 6 December 2024

Submitted via Postal Card • Report

Overall Experience

Mum really enjoyed staying at Hazelmere House Care Home - loved the staff, the food and facilities. The only negative comment was that she had her breakfast and supper in her room and not in the dining area - I don't know if this was because she wasn't aware that the facility was open or whether it

wasn't open.

Reply from David Mclean, Customer Service Adviser at Hazelmere House Care Home

Thank you for taking the time to leave your review. It is always nice to hear from family members and residents enjoying their stay with us. We will discuss your feedback with the home's manager to help them continually improve their service in regard to understanding the dining experience. Hopefully you will go away from this feeling like your mum received the best possible care.

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Review of
Hazelmere House Care Home
from Richard L (Son of Resident) published on 3 December 2024

Submitted via Postal Card • Report

Overall Experience

We are delighted with mum's first month at Hazelmere, it is everything we hope for and more. All the staff are so friendly and helpful as well as there are plenty of them so always someone available to help and nothing is too much trouble. In mum's own words when I asked her how it is she said "I love

it here!" I can't ask any more than that.

Reply from Maria Ricketts, Customer Care Adviser at Hazelmere House Care Home

Thank you for your kind words. We hope Hazelmere care home did everything possible to make the transition as easy as possible. Please let us know if there is anything we can do to make Mum's stay as comfortable as possible.

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Review of
Hazelmere House Care Home
from V B (Respite Resident) published on 19 November 2024

Submitted via Postal Card • Report

Overall Experience

Able to relax and recover without every day worries. Staff friendly and helpful even when very busy. Food excellent, varied and well prepared. Room is very comfortable and attractive.

Reply from Maria Ricketts, Customer Care Adviser at Hazelmere House Care Home

Thank you for your kind words. We hope Hazlemere did everything possible to make the transition as easy as possible. Thank you for choosing Hazlemere House for your stay.

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Review of
Mount Hall Care Home
from H B (Daughter of Resident) published on 11 November 2024

Submitted via Postal Card • Report

Overall Experience

Mount Hall Care Home is set on beautiful grounds with panoramic views over the countryside. A warm welcome by all the staff who work as a team providing individual care for my Mum. The nurses communicate with the nursing home GP so immediately the best possible high standard of care is achieved. The

carers are so respectful, compassionate, and conscientious making Mum comfortable and relaxed. At meal times all staff are involved in assisting residents, Mum is given choices of varied nutritional diets every day. Mum's room is inviting, cleanliness is very important to the home. Only last week all the downstairs carpets were changed. Mum's laundry is beautifully washed, and nothing is ever misplaced. I'm so happy Mum is here surrounded by a professional, friendly team.

Reply from David Mclean, Customer Service Adviser at Mount Hall Care Home

Thank you for taking the time to leave your lovely review. We are very happy to hear you can feel at ease with your Mum in our care and it is always nice to hear words like "respectful, compassionate and conscientious" being used to describe our care. We hope to continue providing your loved one with the best possible care and please let us know if there is anything we can do to make their stay as comfortable as possible.

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Care Homes Owned by Bupa Care Homes in Cheshire

Bupa Care Homes Locations in Cheshire (4)

Bupa Care Homes Reviews in Cheshire (326)

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Hazelmere House Care Home

Mount Hall Care Home

Mount Hall Care Home

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