Bupa Care Homes in Dorset | 3 Care Homes

Review of
Queensmount Care Home
from Veronica W (Respite Resident) published on 28 March 2025

Submitted via Postal Card • Report

Overall Experience

Queensmount is a very special care home offering a fully integrated package of care including physical, medical, psychological and social aspect delivered by committed professionals and through many channels including hands on nursing, an attractive and clean environment, a shared set of values and

beliefs, tailor made excellent diet and food provision, engaging and stimulating activities with a personalised care package. Nothing is too much trouble to make you feel cared for and home. The varied nationalities and cultures of the staff add a definite positive contribution to this healing community where personal dignity preferences and needs can be accommodated and acknowledged. This was my second visit to Queensmount - this time following a bad flu infection which left me unable to cope at home for a while. I felt that my reasonable quick recovery was down to Queensmount. Queensmount has a special magic which for me, is about its serenity, calm and positive atmosphere coupled with a very high standard of medical and social care.

Reply from Maria Ricketts, Customer Care Adviser at Queensmount Care Home

Thank you for your kind words. We are happy to hear you feel like a part of our Queensmount Community. It is always nice to hear words like "Serenity" and "Calm" being used to describe our care. We hope to continue providing your loved one with the best possible care. We look forward to seeing you again.

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Review of
The Lindsay Care Home
from W S (Daughter of Resident) published on 26 March 2025

Submitted via Website • Report

Overall Experience

Outstanding End of Life care for my 98 year old Mother.

After a stay in hospital, Mum returned to The Lindsay Care Home for end of life care. Staff popped in to welcome her back, spend time with her, make her smile, checking on her comfort and her physical, emotional and mental wellbeing, whilst

being mindful of us and recognising we wanted to spend time with her.
I was so very moved by the love, care and respect for Mum's dignity throughout this very difficult time. My husband and I spent 3 days with Mum before she died and were touched by the gentleness, consideration and thought given, not just to Mum, but to us, as relatives too. Senior staff kept us abreast of developments and checked with us at each stage as to how we wished to move forward, the proceedings and what would happen next. When Mum passed away, staff were so very thoughful of our needs. They came up to pay their respects and all had something lovely to say about her. I am so grateful to you all. Thank you.

Reply from Maria Ricketts, Customer Care Adviser at The Lindsay Care Home

Thank you for your lovely review. We hope The Lindsay care home did everything possible to make the transition as easy as possible. We are saddened to hear about your loss. Hopefully you will go away from this feeling like your loved one received the best possible care. Sending our warmest regards.

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Review of
The Links Care Home
from Gillian G (Sister of Resident) published on 10 March 2025

Submitted via Website • Report

Overall Experience

My brother was admitted to The Links Care Home for palliative and end- of- life care. His stay was short, but during his time there we visited him every day, where we found the staff to be excellent, always on hand to answer our questions and to give my brother the best possible care.

Reply from Lisa Henderson, Customer Care Advisor at The Links Care Home

We appreciate you taking the time to leave us your comments. We are saddened to hear about your loss of your brother. Hopefully you will go away from this feeling like your loved one received the best possible care at The Links care home.

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Review of
The Lindsay Care Home
from Lesley L (Daughter of Resident) published on 25 February 2025

Submitted via Postal Card • Report

Overall Experience

Staff are very helpful and kind, helping Mum to settle in, and keep safe. Plenty of activities for Mum to be involved in, and very prompt and sensible attention when she was unwell. Mum likes the meals and says she has friends there, which has helped her settle too. For me, staff are very helpful and

supportive, nothing is too much trouble. Very pleased.

Reply from Maria Ricketts, Customer Care Adviser at The Lindsay Care Home

Thank you for your kind words. We hope The Lindsay Care Home did everything possible to make the transition as easy as possible. We hope to continue providing your loved one with the best possible care.

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Review of
The Lindsay Care Home
from K B (Friend of Resident) published on 25 February 2025

Submitted via Postal Card • Report

Overall Experience

The staff are always pleasant and demonstrate a very caring and comfortable environment. The one-to-one care is exceptional - and it is a real comfort to know my friend is so well looked after - she also is calm and relaxed when the carer is attending.

Reply from Maria Ricketts, Customer Care Adviser at The Lindsay Care Home

Thank you for your kind words. It is always nice to hear words like "Caring" and "Exceptional" being used to describe our care. We hope to continue providing your loved one with the best possible care.

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Review of
The Lindsay Care Home
from Ronald S (Husband of Resident) published on 24 February 2025

Submitted via Postal Card • Report

Overall Experience

I count myself extremely fortunate to have been able to have my wife accepted as a resident in The Lindsay Care Home. The care she is receiving is exemplary, and it is a great comfort to know that she is safe and superbly looked after. I spend some five hours every day at the home, giving me ample opportunities

to assess the attitude and professionalism of the staff. They are magnificent in every respect, from the cleaners and the kitchen staff to the nurses and activities personnel to the management team.

Reply from Fran Donno, Customer Service Adviser at The Lindsay Care Home

We appreciate you taking the time to leave us your kind words. It is so brilliant to hear that you can feel at ease, knowing that your Wife is safe, looked after well and happy. We are so pleased to hear that you are impressed with the kindness and support shown by all members of staff at The Lindsay Care Home. If there is anything we can do to make your wife's stay even more comfortable, please do let us know.

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Review of
Queensmount Care Home
from M F (Ex Family Member) published on 18 February 2025

Submitted via Website • Report

Overall Experience

My mum lived at the home for 3 years.
She was very happy there, all the staff were so good with all her needs and always friendly to her and myself when I used to visit her.
She passed away in October 2024. All the staff were so comforting when it happened. I have been back to the home since her

passing and have been made so welcome.

Reply from Maria Ricketts, Customer Care Adviser at Queensmount Care Home

We appreciate you taking the time to leave us your comments. We are saddened to hear about your loss. We are glad to have helped you and your family through such a difficult time. we hope you have gone away from this feeling like your loved one received the best possible care.

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Review of
Queensmount Care Home
from A G (Respite Resident) assisted by family/friend published on 29 January 2025

Submitted via Postal Card • Report

Overall Experience

The staff at Queensmount Care Home were highly competent and professional, embracing every dimension of the care home ethos of compassionate and healing care. They were all so attentive, warm and kind both during the day and the night time. The whole spectrum of the care home staff from reception, management

and nursing staff to cleaning and catering staff were truly exemplary in their expertise and care. With my sincere appreciation and gratitude to you all.

Reply from Maria Ricketts, Customer Care Adviser at Queensmount Care Home

Thank you for your lovely review. It is always nice to hear words like "attentive" and "kind" being used to describe our care. Thank you for choosing Queensmount Care Home for your stay.

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Review of
The Links Care Home
from Caroline B (Daughter of Resident) published on 24 January 2025

Submitted via Website • Report

Overall Experience

Mum moved to The Links four and a half years ago during the first COVID lockdown. She suffered from dementia and at first found it hard to settle but with the help and care of the staff she adapted well to her new home. She joined in the many activities provided and all of the staff were kind and caring

towards her. They managed her condition well through the different stages and it was always a comfort to see Mum with a smile on her face and having a giggle. I can't thank The Links enough for looking after Mum through those difficult years and for their care and compassion up to and during her passing.

Reply from Lisa Henderson, Customer Care Advisor at The Links Care Home

We really appreciate you taking the time to leave us your lovely comments. We are saddened to hear about your loss. It is always nice to hear words like "Kind" and "Caring" being used to describe the staff and our care. Hopefully you will go away from this feeling like your Mum received the best possible care at The Links.

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Review of
Queensmount Care Home
from Kathleen O (Daughter of Resident) published on 23 January 2025

Submitted via Postal Card • Report

Overall Experience

All staff at Queensmount Care Home continue to the 'Outstanding' CQC rating which is fully deserved.
Everyone no matter what their skill was kind, caring and friendly. Nothing was too much trouble. The menu and restaurant were a lovely touch of normality as was the constant activity in the lounge.

It was a pleasure to spend time with mum in Queensmount in her last days and I will remember them fondly.

Reply from Maria Ricketts, Customer Care Adviser at Queensmount Care Home

Thank you for your kind words. We are glad to help you and your family through such a difficult time. We are saddened to hear about your loss. Hopefully you will go away from this feeling like your loved one received the best possible care.

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Review of
The Lindsay Care Home
from F D (Respite Resident) published on 2 January 2025

Submitted via Postal Card • Report

Overall Experience

The home and its staff provided the perfect post-operation recovery service. Supportive without being intrusive. I thoroughly recommend for a few weeks of post-operative care.

Reply from Maria Ricketts, Customer Care Adviser at The Lindsay Care Home

Thank you for your feedback. We are glad to have helped you through your recovery. Thank you for choosing The Lindsay for your stay.

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Review of
The Links Care Home
from Claire H (Daughter-in-law of Resident) published on 20 December 2024

Submitted via Website • Report

Overall Experience

Dad was admitted to The Links for palliative and end-of-life care. From the initial assessment by the Manager to the day of his death, I cannot praise all of the staff enough. They took time to get to know Dad and treated him with such care, respect and dignity. We know that at times they were busy

but they still managed to maintain a calm and relaxed atmosphere, stop for a supportive chat or update on Dad's condition. Although Dad was too unwell to take part in group activities, I observed other residents obviously enjoying taking part as I passed by the lounge, but staff took the time, when he was up to it, to sit and chat or go through his family photo album with him. We felt comforted by seeing how they adapted their care as he deteriorated and their end-of-life care was excellent. BUPA should feel very proud of The Links.

Reply from David Mclean, Customer Service Adviser at The Links Care Home

Thank you for your lovely review. We hope The Links Care Home did everything possible to make the transition as easy as possible. We are glad to help you and your family through such a difficult time. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Hopefully you will go away from this feeling like your Dad received the best possible care.

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Review of
The Links Care Home
from Mel J (Daughter of Resident) published on 4 December 2024

Submitted via Postal Card • Report

Overall Experience

The staff are friendly, approachable, calm, organised and 'resident-centred'. They create a relaxed atmosphere. They take the time to get to know the residents. Communication is excellent and efficient. My dad has settled in really well and has been treated with care, respect and dignity.

Reply from Grace Langfield, Customer Service Adviser at The Links Care Home

We appreciate you taking the time to leave us your comments. We are proud to be a resident-centred care home, so it's wonderful to hear words such as "efficient", "respect" and "dignity" being used to describe the care we provide. Please let us know if there is anything else we can do to make your Dads stay as comfortable as possible.

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Review of
The Links Care Home
from N P (Son-in-law of Resident) published on 25 November 2024

Submitted via Website • Report

Overall Experience

It has been a challenging time for my mother-in-law over the last 6 months, and I am completely confident that The Links are providing the kindest and most comprehensive care for her. The support from the staff for my mother-in-law is outstanding, and I particularly want to thank them for the tireless

way they support our family alongside our journey together. I especially want to thank the Manager for her very committed approach, taking time on a very regular basis to discuss everything with my wife, (resident's daughter), and also the nursing staff and carers, some of whom go over and above what could ever be expected of staff in a large care home. The Links is a happy place, residents are often willing to chat and welcome resident's loved ones into their "home family," and we have had many lovely conversations with them, which helps our Mum to feel at home too. The Links should take pride in being able to respond very much to their individual resident's needs. Thank you.

Reply from Maria Ricketts, Customer Care Adviser at The Links Care Home

Thank you for your lovely review. We are happy to hear your mother-in-law feels like a part of our Links family. Please let us know if there is anything we can do to make your mother-in-law's stay as comfortable as possible.

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Review of
Queensmount Care Home
from Roger S (Respite Resident) published on 20 November 2024

Submitted via Postal Card • Report

Overall Experience

Good care especially of my foot ulcer which has improved during brief stay.

Reply from Maria Ricketts, Customer Care Adviser at Queensmount Care Home

Thank you for your feedback. It is always nice to hear from Residents feel cared for and looked after within our Care Home. Thank you for choosing Queensmount for your stay.

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Review of
The Links Care Home
from J W (Daughter of Resident) published on 15 November 2024

Submitted via Website • Report

Overall Experience

Excellent care home with such helpful, friendly staff. I love visiting The Links, a wonderful family atmosphere and always someone around to answer any queries that may arise. My family and I have complete peace of mind knowing that Dad is being so well cared for - couldn't imagine him being anywhere

else. Thank you so much to all the staff for your care, patience and kindness.

Reply from Maria Ricketts, Customer Care Adviser at The Links Care Home

Thank you for your lovely review. We are very happy to hear you can feel at ease with your Dad in our care. We hope to continue providing your loved one with the best possible care.

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Review of
Queensmount Care Home
from K G (Daughter of Resident) published on 14 November 2024

Submitted via Postal Card • Report

Overall Experience

Mum settled so well at Queensmount, right from the start. The home has an "outstanding" score, which is well deserved. It was a home from home for Mum, who sadly passed away earlier this month, Mum, and other residents, were consistently extremely well cared for and supported. Staff work together, as

a team to maintain very high standards. Everyone shows such kindness and respect to residents and visitors alike. There is a dedication that goes above and beyond in all aspects. First-class nursing support and care gave Mum a quality of life and a feeling of belonging, for which we will be forever grateful. The activities were lovely for Mum and some were brought to her, even in her final months. I cannot recommend highly enough. Queensmount is exceptional. Thank you so much.

Reply from Fran Donno, Customer Service Adviser at Queensmount Care Home

Thank you for your kind review. We are glad to help you and your family through such a difficult time and we are saddened to hear about your loss. It is so wonderful to hear that your mum received such high standards of care and support during her stay with us and it is great to know that she felt like part of our Queensmount family. It is lovely to hear that you were so impressed with the overall environment and activities provided at Queensmount Care Home. Hopefully you will go away from this feeling like your loved one received the best possible care.

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Review of
The Links Care Home
from C J (Daughter of Resident) published on 7 November 2024

Submitted via Website • Report

Overall Experience

My father suddenly needed to go into a care home this New Year and since he has been at The Links I have been very happy with the quality of his care.
The staff have always been very friendly and helpful and I would have no hesitation in recommending The Links to anyone looking for a care home.

Reply from Fran Donno, Customer Service Adviser at The Links Care Home

Thank you for your lovely review. It is great to know that your father is receiving such high quality care at The Links Care Home. We are pleased to hear that you would have no hesitation in recommending our care home and it is always nice to hear words like "Friendly" and "Helpful" being used to describe our staff. Hopefully, you will go away from this feeling like your loved one received the best possible care.

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Review of
The Links Care Home
from J C (Friend of Resident) published on 24 October 2024

Submitted via Postal Card • Report

Overall Experience

Have visited a neighbour who is on the 2nd floor and unable to get out of bed. He appears to be left in bed 24 hours per day. My wife unable to get out of bed at a different care home is craned daily into a superb chair and taken to the lounge and to events. I also visit two other persons at The Links

- they are both mobile.
Be sure you make every effort to address this problem of moving immobile people - to stimulate them.

Reply from Maria Ricketts, Customer Care Adviser at The Links Care Home

We appreciate you taking the time to leave us your comments. Our resident's health and well being is an absolute priority. We will discuss your feedback with the home's manager to help them continually improve their service.

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Review of
The Links Care Home
from C P (Daughter of Resident) published on 17 October 2024

Submitted via Website • Report

Overall Experience

After a couple of periods of respite, my Mum decided she would like to become a permanent resident because she found the other people so friendly and welcoming, and really appreciated the care from the staff.
I have the utmost praise for every single member of staff and their exceptional care for her

wellbeing.
They have an immense understanding of complex needs, especially in emotional and mental health, and all the residents seem to enjoy the food, ambience and entertainment.
I would absolutely recommend The Links as a residential home for your loved one.

Reply from Fran Donno, Customer Service Adviser at The Links Care Home

Thank you for your lovely review. It is wonderful to hear that your Mum has decided to live with us permanently due to having such a brilliant previous experience at the Links Care Home. It is always nice to hear words like "Exceptional" being used to describe our care and we are pleased to hear that you are impressed with the delicious meals, ambience and entertainment provided at The Links Care Home. Please let us know if there is anything we can do to make your Mum's stay as comfortable as possible.

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Bupa Care Homes Reviews in Dorset (422)

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The Lindsay Care Home

The Lindsay Care Home

The Lindsay Care Home

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The Links Care Home

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