Bupa Care Homes in East Riding of Yorkshire | 1 Care Home

Review of
Berkeley House Care Home
from John C (Son of Resident) published on 3 March 2025

Submitted via Postal Card • Report

Overall Experience

Experience is very good. Always welcome to come and see my mother. All the staff are very good.

Reply from Lisa Henderson, Customer Care Advisor at Berkeley House Care Home

We appreciate you taking the time to leave us your comments. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your loved one with the best possible care.

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Review of
Berkeley House Care Home
from Paul M (Son of Resident) published on 25 February 2025

Submitted via Website • Report

Overall Experience

Mum has been at Berkeley for just over a year now. The knowledge that she is getting such wonderful care is so reassuring. She had carers at her flat but obviously the time between calls was very worrying. She has settled in wonderfully much to my surprise at first. The staff are wonderful and she engages

in the activities. The home is so clean and never any smells that you may associate with this environment. I cant recommend them enough.

Reply from Maria Ricketts, Customer Care Adviser at Berkeley House Care Home

Thank you for your lovely review. It is always nice to hear words like "Wonderful" and "Settled" being used to describe our care. Please let us know if there is anything we can do to make Mum's stay as comfortable as possible.

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Review of
Berkeley House Care Home
from Angela S (Daughter of Resident) published on 24 February 2025

Submitted via Website • Report

Overall Experience

My mum is a full time resident and if the staff are worried about her in any circumstances they always ring and inform me. They are a brilliant team on floor one. They always go above and beyond. The girls who do the entertainment are wonderful.
Whenever I arrive to see my mum, the reception and office

staff always greet you with a smile.
All staff are available for a quick chat if you need one, everyone is very caring.
The caretaker is fantastic at getting any jobs you might need doing in the rooms, a credit to everyone.

Reply from Fran Donno, Customer Service Adviser at Berkeley House Care Home

We appreciate you taking the time to leave us your lovely review. It is so wonderful to hear that you have had such a positive experience with all the staff at Berkeley House Care Home. It is brilliant to hear that you can feel at ease with your Mum in our care and that she is being cared for and looked after well. Please let us know if there is anything we can do to make your Mum's stay as comfortable as possible.

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Review of
Berkeley House Care Home
from Carol B (Daughter of Resident) published on 24 February 2025

Submitted via Website • Report

Overall Experience

My mum has been in Berkeley House Care Home since June last year. Every member of staff have been lovely with my mum. The facilities and surroundings are lovely. The activities team are amazing. Everyone is so friendly and always makes me feel welcome when visiting.

Reply from Fran Donno, Customer Service Adviser at Berkeley House Care Home

Thank you for your kind words. We are pleased to hear that you are impressed with the facilities, activities and the high standards of care provided at Berkeley House Care Home. It is always brilliant to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your loved one with the best possible care.

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Review of
Berkeley House Care Home
from J D (Granddaughter of Resident) published on 24 February 2025

Submitted via Website • Report

Overall Experience

My grandad has been a resident in Berkeley House since May 2024, it was a hard decision moving out of his home but it was the best decision we could have made! All the staff are so kind, caring and friendly and go above and beyond for all the residents in the home. There are a range of activities daily

and entertainment from different singers most weeks where everyone joins together, it's so nice to see all the residents singing along and how happy they all are! My grandad's favourite is when Millie the therapy dog comes for a visit.

Reply from Fran Donno, Customer Service Adviser at Berkeley House Care Home

Thank you for your lovely review. It is always wonderful to hear words like "Kind" and "Friendly" being used to describe our staff and we are glad to help you and your family through such a difficult time. We are pleased to hear that your Grandad is settled and enjoying his time with us at Berkeley House Care Home. Hopefully you will go away from this feeling like your loved one received the best possible care.

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Review of
Berkeley House Care Home
from D S (Daughter of Resident) published on 21 February 2025

Submitted via Website • Report

Overall Experience

On the whole, my mother's care is top-notch. The home is lovely and the staff are very caring and friendly.
My mother, although nearly blind, is very independent and has made many friends but if ever she is ill the staff really take care of her.
Like most things, there is always room for improvement.

Reply from Fran Donno, Customer Service Adviser at Berkeley House Care Home

Thank you for your kind words. It is always lovely to hear words like "Caring" and "Friendly" being used to describe our staff. It is wonderful to hear that your Mother is receiving such high standards of care and support. We hope to continue providing your loved one with the best possible care.

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Review of
Berkeley House Care Home
from Nev K (Son of Resident) published on 21 February 2025

Submitted via Website • Report

Overall Experience

My father has had four respite visits to Berkeley House Care Home over the past year. He has always been looked after and cared for by the wonderful staff at this home. The home is clean, well maintained and well run.
On a couple of occasions, the respite has been in emergency situations, and the staff

have gone over and above to accommodate my father.

Reply from Fran Donno, Customer Service Adviser at Berkeley House Care Home

Thank you for taking the time to leave us your kind words. It is wonderful to hear that your Father has received such high quality care at Berkeley House Care Home and that you have felt at ease with him in our care. It is always brilliant to hear from family members feeling like their loved one is cared for and looked after. Hopefully you will go away from this feeling like your loved one received the best possible care.

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Review of
Berkeley House Care Home
from M W (Daughter of Resident) published on 21 February 2025

Submitted via Website • Report

Overall Experience

My mam has been a resident since 2020 as her progressive dementia meant we didn't feel she was safe in her home. I honestly believe she wouldn't still be with us if it wasn't for the care and support she has received in Berkeley House Care Home. On the whole, the staff are mostly very caring and supportive

and communication from the home is good.

Reply from Fran Donno, Customer Service Adviser at Berkeley House Care Home

Thank you for your lovely review. It is wonderful to hear that your Mam has received such high quality care and support during her stay at Berkeley House. It is always brilliant to hear words like "Caring" and "Supportive" being used to describe our staff. We hope to continue providing your loved one with the best possible care.

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Review of
Berkeley House Care Home
from J W (Daughter of Resident) published on 6 December 2024

Submitted via Postal Card • Report

Overall Experience

My mum fractured her hip in 2023 and was struggling to cope at home, her physical and mental health were deteriorating rapidly. After a hospital stay, she was offered a short stay in Berkeley House Care Home. This was the best decision for the whole family as we had all been affected by Mum's condition.

She quickly started to look and feel much better, her physical health improved dramatically. We cannot thank the staff at Berkeley enough, without their care and support Mum would probably not be with us now. Berkeley House is always very clean and well-maintained. The family feel Mum is very well cared for in a safe and loving environment. Thank you all very much.

Reply from David Mclean, Customer Service Adviser at Berkeley House Care Home

Thank you for your kind words. We hope Berkeley House Care Home did everything possible to make the transition as easy as possible and we are glad to help you and your family through such a difficult time. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your Mum with the best possible care and please let us know if there is anything we can do to make her stay as comfortable as possible.

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Review of
Berkeley House Care Home
from Alison B (Mother-in-law of Resident) published on 2 September 2024

Submitted via Website • Report

Overall Experience

My mother-in-law is currently at Berkeley House and absolutely loves it the staff can not do enough for her. She looks a lot better after 8 weeks of being here and having 24/7 care in the Victoria Unit and doesn't want to leave. she feels safe has made new friends and is eating really well the food

is really good with plenty of choice. she has started getting involved with the activities which are also really good and different every day creating plenty of laughter.
The management team are all fantastic with a warm welcome and great communication and always go out there way.
Her room is decorated extremely nicely and always clean and tidy all the team should be proud!

Reply from Rosie Smith, Customer Advisor at Berkeley House Care Home

Hello and thank you for taking the time to leave such a wonderful review for the staff at Berkley House Care Home. It is wonderful to hear how well your Mother-In-Law is doing after eight weeks of care. It sounds like she has had the ideal care home experience by making new friends, enjoying the food and getting involved in activities! It is always great to hear our staff are "welcome", "fantastic" and have "great communication". We'd like to thank you again for reaching out and we hope that your loved one continues to enjoy her time within the home!

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Review of
Berkeley House Care Home
from Karon C (Daughter of Resident) published on 17 June 2024

Submitted via Website • Report

Overall Experience

Excellent care home, all the staff are so helpful. If there is anything you need help with, they go above and beyond with help. Dad is setting in well, slowly, but it's a bit of a change for us all. I know he is cared for and looked after so well thank you.

Reply from Rosie Smith, Customer Service Advisor at Berkeley House Care Home

Thank you so much for taking the time to leave Berkeley House such a lovely review. It is always great to hear words such as "excellent" and "helpful" to describe our home and staff. We are thrilled that Dad is settling in well and if we can provide any support to make the transition easier for you all please let the team at Berkeley House know.

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Review of
Berkeley House Care Home
from A G (Son of Resident) published on 23 May 2024

Submitted via Postal Card • Report

Overall Experience

My Mother was reluctant to come into a Care Home but the staff and management made her welcome and now after 3 weeks settled in.
The staff are very helpful and listen to my mum's needs and family. The food is excellent and there is plenty of space in the rooms with en-suite facilities.
You can visit

at your own leisure and security and safety for all residents are fantastic. From seeing the staff looking after her they take care and treat my Mum with dignity. The home and rooms are cleaned regularly, with plenty of activities to keep her occupied.

Reply from Grace Langfield, Customer Service Adviser at Berkeley House Care Home

Thank you for taking the time to leave your review. We are pleased to hear that staff at Berkeley House did everything to make the transition for your Mother as easy as possible. We are glad to hear she has settled in well and enjoying full use of our facilities and excellent care from our staff. We hope to continue providing your loved one with the best care possible.

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Review of
Berkeley House Care Home
from L O (Daughter of Resident) published on 8 May 2024

Submitted via Postal Card • Report

Overall Experience

Mum came into care in June 2021, having been diagnosed with vascular dementia. The level of care for her has been exemplary from day one and as Mum's dementia progressed she has been supported to lead her very best life. Mum passed away peacefully on 12th March. With carers at her side. The support

we received and kindness from the team on Queens we will never forget.

Reply from Fran Donno, Customer Service Adviser at Berkeley House Care Home

Thank you for your kind words. We are glad to help you and your family through such a difficult time and we are saddened to hear about your loss. We are glad to hear you felt at ease with your Mum in our care. Hopefully, you will go away from this feeling like your loved one received the best possible care.

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Review of
Berkeley House Care Home
from Sharon C (Daughter of Resident) published on 1 May 2024

Submitted via Postal Card • Report

Overall Experience

I am very satisfied with the Berkeley House Care Home, clean, very good staff and the food is very good. They have made my mam very welcome and relaxed.

Reply from Grace Langfield, Customer Service Adviser at Berkeley House Care Home

Thank you for your feedback. We are pleased to hear both yourself and your mam have been made to feel so welcome and we hope to continue providing her with the best possible care.

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Review of
Berkeley House Care Home
from J G (Daughter of Resident) published on 19 January 2024

Submitted via Postal Card • Report

Overall Experience

My father is very settled in Berkeley House. The staff are very patient and caring with him. We appreciate how kind the staff were when my mother passed away, to my father and all the family. The home is clean, warm and comfortable. We find everyone very professional.

Reply from Fran Donno, Customer Service Adviser at Berkeley House Care Home

Thank you for your lovely review. It is always nice to hear words like 'patient' and 'caring' being used to describe our staff. We are glad to help you and your family through such a difficult time and we are saddened to hear about your loss. We are so pleased to hear that you find Berkeley House to be warm and comfortable. Hopefully, you will go away from this feeling like your loved ones received the best possible care.

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Review of
Berkeley House Care Home
from Matthew H (Son of Resident) published on 15 December 2023

Submitted via Website • Report

Overall Experience

My Mum moved into Berkeley House Care Home a couple of months ago, prior to that I had been looking after her myself but her dementia made this increasingly challenging. The staff are all wonderful and have helped to make Mum's transition into care as comfortable as possible. They are all very friendly,

caring, and dedicated and seem to really enjoy working there. They also make me feel comfortable and welcome when visiting. Mum has settled in very well and despite her confusion, she enjoys living there. She also joins in with many of the fun activities which are organised, and photos and videos are often posted to social media for relatives to see.
The rooms are modern and spacious compared with other care homes that we visited and are cleaned to a high standard.

Reply from Fran Donno, Customer Service Adviser at Berkeley House Care Home

Thank you for your lovely review. We are glad to help you and your family through such a difficult time and we hope Berkeley House care home did everything possible to make the transition as easy as possible. It is always nice to hear words like “Friendly” and “Dedicated” being used to describe our staff. Hopefully you will go away from this feeling like your loved one received the best possible care.

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Review of
Berkeley House Care Home
from K P (Daughter of Resident) published on 3 October 2023

Submitted via Postal Card • Report

Overall Experience

The transition of care from Dad's own home to a care home has been and still is a very emotional journey. Everyone working in the care home has been so kind and understanding to Dad and our family. The care home appears very well managed and has a good/relaxed atmosphere. Staff are professional, committed,

kind, caring, inclusive and communicate well. This is so reassuring. The food provided is excellent. The environment/rooms are spacious, clean and modern. Facilities are very good and all staff engaging. Thank you.

Reply from David Mclean, Customer Service Adviser at Berkeley House Care Home

Thank you for your lovely review, and we are very happy to hear you can feel at ease with your dad in our care. We hope Berkeley House Care Home did everything possible to make the transition as easy as possible for him, and it is always nice to hear words like “professional, committed, kind, caring, inclusive and communicate well” being used to describe our care. We hope to continue providing your Dad with the best possible care, and we look forward to seeing you again soon.

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Review of
Berkeley House Care Home
from R M (Resident) published on 17 May 2023

Submitted via Postal Card • Report

Overall Experience

Happy and safe and we are well looked after.

Reply from Rebecca Kellegher, Customer Service Adviser at Berkeley House Care Home

Thank you for your feedback. It is always nice to hear words like 'happy' and 'safe' being used to describe our care. We hope to continue providing a high-quality of care.

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Review of
Berkeley House Care Home
from S C (Resident) published on 26 April 2023

Submitted via Postal Card • Report

Overall Experience

I have found it very clean and have always something to join in with, staff make even bingo a laugh. Nothing is ever too much first thing in the morning or in the evening. I am partially sighted.

Reply from Rebecca Kellegher, Customer Service Adviser at Berkeley House Care Home

Thank you for your kind words. We are pleased to hear you have always found it clean and that the staff have been helpful throughout the day. Please let us know if there is anything we can do to make your stay as comfortable as possible.

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Review of
Berkeley House Care Home
from Nicola H (Daughter of Resident) published on 25 April 2023

Submitted via Postal Card • Report

Overall Experience

My mother seems very happy here and well looked after.

Reply from David Mclean, Customer Service Adviser at Berkeley House Care Home

Thank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your loved one with the best possible care.

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Care Home Owned by Bupa Care Homes in East Riding of Yorkshire

Bupa Care Homes Locations in East Riding of Yorkshire (1)

Bupa Care Homes Reviews in East Riding of Yorkshire (81)

Berkeley House Care Home

Berkeley House Care Home

Berkeley House Care Home

Berkeley House Care Home

Berkeley House Care Home

Berkeley House Care Home

Berkeley House Care Home

Berkeley House Care Home

Berkeley House Care Home

Berkeley House Care Home

Berkeley House Care Home

Berkeley House Care Home

Berkeley House Care Home

Berkeley House Care Home

Berkeley House Care Home

Berkeley House Care Home

Berkeley House Care Home

Berkeley House Care Home

Berkeley House Care Home

Berkeley House Care Home

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