Bupa Care Homes in East Sussex | 2 Care Homes

Review of
Copper Beech Care Home
from Connie W (Daughter of Resident) published on 21 March 2025

Submitted via Postal Card • Report

Overall Experience

My dad is content and happy in Copper Beech Care Home. The staff are caring and look after my dad very well, they have also looked after me when I have been upset about putting him in a care home.
My dad loves the food in the care home and quite often has seconds. He also loves the singalong afternoon.

Copper Beech's care of my father has taken a lot of stress away from me.

Reply from Lisa Henderson, Customer Care Advisor at Copper Beech Care Home

We appreciate you taking the time to leave us your comments. We are glad to help you and your family through such a difficult time. We hope to continue providing your Dad with the best possible care.

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Review of
Copper Beech Care Home
from R D (Daughter of Resident) published on 20 March 2025

Submitted via Postal Card • Report

Overall Experience

Since my mother entered Copper Beech Care Home in August 2023, I am confident that she has received the very best care possible. All the staff are compassionate and patient.

Reply from Lisa Henderson, Customer Care Advisor at Copper Beech Care Home

We appreciate you taking the time to leave us your comments. It is always nice to hear words like "Compassionate" and "Patient" being used to describe our Staff. It is always nice to hear from family members feeling like their loved one is cared for and looked after.

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Review of
Dean Wood Care Home
from Roland W (Son of Resident) published on 6 January 2025

Submitted via Postal Card • Report

Overall Experience

The Dean Wood Care Home is a well-run home. The staff are very friendly and provide dignified support. The building and facilities are modern, clean and welcoming. There is a good range of activities in the home, although more external visits could be provided for variety. The evening meal is quite

early, so activities in the evening would also be welcome. Despite a steep 14% increase in fees from Jan 2025, overall the home is very good.

Reply from Fran Donno, Customer Service Adviser at Dean Wood Care Home

Thank you for your kind words. We are pleased to hear that you are impressed with the wide range of activities, modern facilities and the high standards of care provided by our staff at Dean Wood Care Home. It is always wonderful to hear words like "Friendly" being used to describe our staff. Hopefully you will go away from this feeling like your loved one received the best possible care.

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Review of
Copper Beech Care Home
from K G (Friend of Resident) published on 3 January 2025

Submitted via Postal Card • Report

Overall Experience

The care provided by Copper Beech Care Home is exceptional.
The staff are always extremely positive, helpful and caring. They go out of their way to make the residents and visitors feel comfortable and relaxed.

Reply from Maria Ricketts, Customer Care Adviser at Copper Beech Care Home

Thank you for your lovely review. It is always nice to hear words like helpful and caring being used to describe our care. We hope to continue providing your loved one with the best possible care.

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Review of
Copper Beech Care Home
from David P (Son of Resident) published on 31 December 2024

Submitted via Postal Card • Report

Overall Experience

My mother has had incredible care at Copper Beech Care Home over the last 8 months. The staff have been very kind and attentive throughout this time. We couldn't have asked for a more caring environment, especially bearing in mind how frail and poorly she was before admission. It was a massive comfort

to know that she was safe and secure in Copper Beech.

Reply from Maria Ricketts, Customer Care Adviser at Copper Beech Care Home

Thank you for your kind words. We are glad to help you and your family through such a difficult time. Hopefully, you will go away from this feeling like your loved one received the best possible care.

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Review of
Dean Wood Care Home
from Julie S (Daughter of Resident) published on 6 December 2024

Submitted via Postal Card • Report

Overall Experience

Dean Wood have been home for the last 31/2 years of my mum's life and we couldn't have wished for a better place for her. The staff have been wonderful, attentive, caring, and helpful, always aiming to meet her needs. Mum looked upon them all as extended family and I will miss them all. The activities

have been stimulating and varied, the food has been the highlight throughout, and the beautiful gardens have enable us to spend time with mum outside. I can't recommend it highly enough!

Reply from David Mclean, Customer Service Adviser at Dean Wood Care Home

Thank you for your lovely review. We are very happy to hear you can feel at ease with your mum in our care and it is always nice to hear from family members feeling like their loved one is cared for and looked after. It is always nice to hear words like "wonderful, attentive, caring and helpful" being used to describe our care. Hopefully you will go away from this feeling like your loved one received the best possible care.

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Review of
Copper Beech Care Home
from R F (Son of Resident) published on 17 September 2024

Submitted via Postal Card • Report

Overall Experience

I was looking for a care home for my father and walked into Copper Beech unannounced. The reception staff and management could not be more helpful and sympathetic and we were very happy to help. My father has settled very well and the nursing staff have been wonderful. They treat the residents with

dignity and care. Overall, my family have been very happy that we chose Copper Beech for my father.

Reply from Maria Ricketts, Customer Care Adviser at Copper Beech Care Home

Thank you for your kind words. We hope Copper Beech Care Home did everything possible to make the transition as easy as possible. We hope to continue providing your loved one with the best possible care.

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Review of
Dean Wood Care Home
from M D (Son of Resident) published on 1 August 2024

Submitted via Postal Card • Report

Overall Experience

My mother's overall experience with BUPA Dean Wood has been a very good 14-month stay. She has settled well and has been well treated by the staff. There are plenty of facilities and activities for her to take advantage of if she chooses. My main opportunity to visit my mum is on a Saturday. I try to

arrive around 11:00 am most weeks. Unfortunately, I am increasingly finding she is not ready by 11:30 am. My mother chose to wake up late and this suits the staff because they could not get all the residences ready at once. However, it's becoming increasingly frustrating that she is not ready for my arrival. I think she would be happy to be ready by 11:00 am on a Saturday.

Reply from Fran Donno, Customer Service Adviser at Dean Wood Care Home

Thank you for your feedback. We are pleased to hear you are happy with our facilities and the wide range of activities available to your mother. We are sorry to hear of your frustrations and will certainly pass on your comments to the home's manager to help them continually improve their services. Please let us know if there is anything else we can do to make your loved one's stay as comfortable as possible.

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Review of
Dean Wood Care Home
from Guy B (Son of Resident) published on 15 July 2024

Submitted via Website • Report

Overall Experience

My mother spent her last 6 months at Dean Wood, I can't recommend this Nursing Home enough. The nursing care was second to none, the carers could not have been better and friendlier and all worked extremely well. It was like a second home to her and my mother was treated with great care, dignity and

wanted for nothing. A better experience than I could have ever expected, thank you to the team across all departments. You are a wonderful bunch and the people that make this home so special.

Reply from Rosie Smith, Customer Advisor at Dean Wood Care Home

Hello and thank you for leaving such an overwhelmingly positive review for the staff at Dean Wood. We are so pleased your mother was comfortable and taken such excellent care of in her final months. It is always wonderful to hear words such as "nursing care was second to none" "special" and "wanted for nothing" being used to describe our homes. We wish you and your family well in this no doubt tough time since your Mother's passing. Thank you again for taking the time to write to us.

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Review of
Dean Wood Care Home
from Phillipa P (Mother-in-law of Resident) published on 28 June 2024

Submitted via Postal Card • Report

Overall Experience

My mother-in-law was initially able to enjoy the comfort; the food; the light, airy and clean facilities; and the wonderful caring staff. She often praised everything about the home and said she couldn't fault it. Towards the end of her life, the care continued beautifully and extended to family members

near and far. Thank you all so very much, for allowing a comfortable and dignified end to a very long life.

Reply from Fran Donno, Customer Service Adviser at Dean Wood Care Home

Thank you for your lovely review. We are glad to help you and your family through such a difficult time and we are pleased to hear that you and your family felt supported through these hard times. Hopefully, you will go away from this feeling like your loved one received the best possible care.

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Review of
Dean Wood Care Home
from Gareth W (Son of Resident) published on 31 May 2024

Submitted via Postal Card • Report

Overall Experience

Prompt admission. Smooth process. My dad feels safe and comfortable. he was so complimentary about caring staff, always smiling, and never had to ask for anything as it's done before he thinks of it.

Reply from David Mclean, Customer Service Adviser at Dean Wood Care Home

Thank you for taking the time to leave your kind review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Please let us know if there is anything we can do to make your dad's stay as comfortable as possible.

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Review of
Copper Beech Care Home
from Paul T (Brother of Resident) published on 10 April 2024

Submitted via Postal Card • Report

Overall Experience

My sister entered the home in late January 2024 following an inspection by my wife and myself. We were shown round by a very charming member of staff who explained all about the care they could provide. My sister and myself cannot fault the care she has been given. I know she can be difficult at times,

however, the staff just smile and cope with each situation and I am extremely pleased with their care of her.

Reply from Fran Donno, Customer Service Adviser at Copper Beech Care Home

Thank you for your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after we hope Copper Beech Care Home did everything possible to make the transition as easy as possible. Hopefully you will go away from this feeling like your loved one received the best possible care.

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Review of
Dean Wood Care Home
from T W (Relative of Resident) published on 20 March 2024

Submitted via Website • Report

Overall Experience

Having the responsibility for putting someone into care is a major undertaking.
Once I had visited Dean Wood, met some of the staff, and seen what a clean, welcoming environment it was, I felt safe handing him into their care. He was well looked after during his stay; and treated with dignity and

respect by a team who really do care. For those who want to engage, lots is going on and it is very social. Those who wish to keep to themselves or are unable to join in, are still a 'part' of Dean Wood, and their wishes are respected. Fantastic location and a wonderful café; visitors are made to feel very welcome. Thank you to everyone.

Reply from Eden Tomlinson, Customer Service Adviser at Dean Wood Care Home

Thank you for your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Hopefully, you will go away from this feeling like your loved one received the best possible care.

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Review of
Dean Wood Care Home
from A F (Daughter of Resident) published on 20 March 2024

Submitted via Postal Card • Report

Overall Experience

My mum moved to Dean Wood last November to Regency, the residential floor. There is a high standard of accommodation and facilities but it's the care and activities that make it really stand out. The care team is extremely well led and the carers provide friendly supportive care. There is a good continually

of carers which means you can get to know the staff. At least two activities a day mean that there is plenty of stimulation. The staff at Dean Wood have helped settle in my mum and I always feel confident she is well looked after.

Reply from Eden Tomlinson, Customer Service Adviser at Dean Wood Care Home

Thank you for your lovely review. We are very happy to hear you can feel at ease with your Mum in our care. We hope to continue providing your loved one with the best possible care.

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Review of
Dean Wood Care Home
from Gary N (Son of Resident) published on 23 February 2024

Submitted via Postal Card • Report

Overall Experience

Dad was unsafe and vulnerable in his house but now being in Dean Wood the family have none of those worries. More than anything we appreciate the genuine and excellent care that the staff give to Dad and the other residents. The facilities and activities are brilliant, the roof terrace and garden are

particularly exceptional areas to be enjoyed. All in all Dean Wood has been great. It may not be the cheapest care home around but then it probably is the best.

Reply from Fran Donno, Customer Service Adviser at Dean Wood Care Home

Thank you for your kind words. We are very happy to hear you can feel at ease with your Dad in our care and we are pleased that you are impressed with the facilities and fun activities at Dean Wood Care Home. We hope Dean Wood Care Home did everything possible to make the transition as easy as possible. We hope to continue providing your loved one with the best possible care.

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Review of
Copper Beech Care Home
from Alexander G (Son of Resident) published on 25 January 2024

Submitted via Postal Card • Report

Overall Experience

Very friendly, helpful and attentive staff. I feel my father is in good hands. The food is excellent.

Reply from Grace Langfield, Customer Service Adviser at Copper Beech Care Home

We appreciate you taking the time to leave us your review. It is always nice to hear words like “very friendly” and “attentive” being used to describe our staff. We hope to continue providing your loved one with the best possible care.

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Review of
Dean Wood Care Home
from H H (Daughter of Resident) published on 24 January 2024

Submitted via Website • Report

Overall Experience

Mum has been at Dean Wood for some 6 months. She has settled in very quickly. Mum is happy with her level of care and reassured that there are friendly staff around her should she need any sort of help. Her medicines are taken care of. She likes having her own room with her own bathroom. The staff

are very friendly and approachable. The home is purpose-built and in a fantastic location. There are a wide range of activities to join in, if you want, or you can sit out and enjoy the roof terrace.

Reply from Grace Langfield, Customer Service Adviser at Dean Wood Care Home

Thank you for taking the time to leave your review. We are so pleased to hear your mum has settled into our home so well and feels a part of our Dean Wood family. We hope to continue providing your loved one with the best possible care, and please do let us know if there is anything else we can do to make her stay as comfortable as possible.

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Review of
Copper Beech Care Home
from B J (Son of Resident) published on 12 January 2024

Submitted via Website • Report

Overall Experience

My mum was treated with the utmost care and attention. She loved all the staff and they loved her. Her bedsores were immediately dealt with from hospital stay. All staff, management, orderlies and nurses were fantastic. I could not speak more highly of this home. I would score it 10 out of 5. Thank

you for your care and attention to my dear mum.

Reply from Fran Donno, Customer Service Adviser at Copper Beech Care Home

Thank you for your lovely review. We are glad to help you and your family through such a difficult time and it is always nice to hear from family members feeling like their loved one was cared for and looked after. We are happy to hear that your Mum felt like a part of our Copper Beech family. Hopefully, you will go away from this feeling like your loved one received the best possible care.

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Review of
Copper Beech Care Home
from I J (Son of Resident) published on 22 December 2023

Submitted via Postal Card • Report

Overall Experience

My mother received wonderful care and attention from all the staff at Copper Beech Care Home. I was made to feel very welcome on all my visits. We are all exceedingly grateful and could not have wished for better! Thank you!

Reply from Fran Donno, Customer Service Adviser at Copper Beech Care Home

Thank you for your lovely review. We are very pleased that you felt welcome and that your Mother received good quality care at Copper Beech Care Home. It is always nice to hear from family members feeling like their loved one was cared for and looked after and we are glad to help you and your family through such a difficult time. Hopefully, you will go away from this feeling like your loved one received the best possible care.

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Review of
Dean Wood Care Home
from J B (Daughter of Resident) published on 11 December 2023

Submitted via Website • Report

Overall Experience

A big thank you to all the staff and carers for making my mum’s 100th birthday a really memorable occasion. Everyone worked so hard to make it such a fabulous day, going above and beyond their normal roles. Mum has been a resident for nearly a year and has been very happy, comfortable and spoilt all

this time. Thanks to everyone concerned.

Reply from Eden Tomlinson, Customer Service Adviser at Dean Wood Care Home

Thank you for your kind words. We are very happy to hear Mum enjoyed her 100th Birthday! We hope to continue providing her with the best possible care.

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Care Homes Owned by Bupa Care Homes in East Sussex

Bupa Care Homes Locations in East Sussex (2)

Bupa Care Homes Reviews in East Sussex (154)

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Copper Beech Care Home

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Copper Beech Care Home

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Dean Wood Care Home

Copper Beech Care Home

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