Bupa Care Homes in Essex | 5 Care Homes

Review of
Croft House Care Home
from Samantha J (Granddaughter of Resident) published on 25 March 2025

Submitted via Postal Card • Report

Overall Experience

Fantastic home and staff, couldn't ask for better care for my nan. The carers are amazing, the nurses are always involved and explain things and one staff member in particular is worth his weight in gold! Nan is now safe and happy, eating well and comfortable, can't thank the staff enough.

Reply from Maria Ricketts, Customer Care Adviser at Croft House Care Home

Thank you for your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Please let us know if there is anything we can do to make Nan's stay as comfortable as possible.

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Review of
Croft House Care Home
from Helen P (Sister of Resident) published on 24 March 2025

Submitted via Postal Card • Report

Overall Experience

This is a very good place. My brother is well care for. He is a lot different person than when he first arrived at Croft. The staff are so friendly and caring.

Reply from Lisa Henderson, Customer Care Advisor at Croft House Care Home

Thank you for your lovely review. It is always nice to hear words like "Friendly" and "Caring" being used to describe our Staff. It is always nice to hear from family members feeling like their loved one is cared for and looked after.

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Review of
Croft House Care Home
from Simon G (Son of Resident) published on 24 March 2025

Submitted via Postal Card • Report

Overall Experience

Dad has settled in really well. Has been here just a week but likes his room, has been kept active is treated really well.
Food, the staff, other residents and activities are all great. I love to see him content. Hes a very special man and must be looked after.

Reply from Lisa Henderson, Customer Care Advisor at Croft House Care Home

We appreciate you taking the time to leave us your comments. We hope Croft House care home did everything possible to make the transition as easy as possible. It is great to hear that your Dad is being kept active and is content in our home. We hope to continue providing your Dad with the best possible care.

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Review of
Croft House Care Home
from Susan C (Daughter of Resident) published on 24 March 2025

Submitted via Postal Card • Report

Overall Experience

My mother has been in Croft House since September 2024. It has given the family peace of mind that she is cared for in a lovely home. The staff are excellent and there are lots of activities for my mum to participate in. Food is good with lots of options to choose from. My mum is very happy in Croft

House.

Reply from Lisa Henderson, Customer Care Advisor at Croft House Care Home

Thank you for your feedback. We are very happy to hear you can feel at ease with your Mum in our care at Croft House Care Home. It is always nice to hear from family members feeling like their loved one is cared for and looked after. It is great to hear that your Mum is very happy in our home.

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Review of
Croft House Care Home
from Tracy J (Daughter of Resident) published on 24 March 2025

Submitted via Postal Card • Report

Overall Experience

Mum has been at Croft House for almost 6 months. The staff and carers have be brilliant, helping mum adjust and settle in. Nothing is too much trouble. Nursing staff are caring and approachable, reassuring that mum is in such good hands. Its such a comfort knowing mum is in the right place, for all

her needs. Huge thank you to all the staff.

Reply from Lisa Henderson, Customer Care Advisor at Croft House Care Home

Thank you for your lovely review. We are glad to help you and your family through such a difficult time. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your Mum with the best possible care at Croft House Care Home.

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Review of
Croft House Care Home
from Martin R (Son of Resident) published on 14 March 2025

Submitted via Website • Report

Overall Experience

Mother has been resident at Croft House for nearly 18 months, and has been treated with kindness, compassion, understanding and patience by all staff.
Thank you for your continuing support and friendly care.

Reply from Fran Donno, Customer Service Adviser at Croft House Care Home

Thank you for your lovely review. We are so pleased to hear that your Mother has been treated with such kindness and compassion during her stay with us, so far, at Croft House Care Home. It is always wonderful to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your loved one with the best possible care.

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Review of
Hatfield Peverel Care Home
from M B (Daughter of Resident) published on 11 March 2025

Submitted via Website • Report

Overall Experience

Mum wasn't in the Nursing Home long however; she was happy. Staff were attentive and kind and nothing was ever too much trouble. Whenever we visited staff were very welcoming and polite and mum was always well looked after.

Reply from David Mclean, Customer Service Adviser at Hatfield Peverel Care Home

Thank you for taking the time to leave your review. We are sorry for your loss. It is always nice to hear from family members feeling like their loved one is cared for and looked after and it is always nice to hear words like "attentive and kind and nothing was ever too much trouble" being used to describe our care. Hopefully you will go away from this feeling like your Mum received the best possible care.

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Review of
Hutton Village Care Home
from J C (Daughter of Resident) published on 7 March 2025

Submitted via Postal Card • Report

Overall Experience

Mum has at Hutton Village nearly two years now and really likes the home. Thanks to all carers, nurses, catering, admin, cleaning, laundry, and maintenance staff who work so hard to take care of her and contribute greatly to her well being. The activities are excellent; thoughtfully organised for stimulation

and variety. The other residents are friendly too.

Reply from Fran Donno, Customer Service Adviser at Hutton Village Care Home

Thank you for your kind words. We are so pleased to hear that you are impressed with the high standards of care provided and fun activities provided at Hutton Village Care Home. We are very happy to hear you can feel at ease with your Mum in our care. Hopefully you will go away from this feeling like your loved one received the best possible care.

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Review of
Colonia Court Care Home
from J D (Daughter of Resident) published on 7 March 2025

Submitted via Postal Card • Report

Overall Experience

Mum moved to Mumford House because he needs had changed and it was not safe for her to live at home. She was not happy in her own home either. The move has not been an easy one but the care Mum has received and the support we have been given as a family has been excellent.

Reply from Fran Donno, Customer Service Adviser at Colonia Court Care Home

We appreciate you taking the time to leave us your comments. We are glad to help you and your family through such a difficult time and we hope Colonia Court Care Home did everything possible to make the transition as easy as possible. We are very pleased to hear that your Mum has received such high standards of care and support during her stay at Colonia Court. Hopefully you will go away from this feeling like your loved one received the best possible care.

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Review of
Hutton Village Care Home
from K W (Son of Resident) published on 20 February 2025

Submitted via Postal Card • Report

Overall Experience

Warm and welcoming with professional and kind staff. A real family atmosphere. Very clean, good food considering that a wide range of tastes have to be catered for. Daily optional activities for the residents with lots of variation. Pleasant physical environment with a nice, well kept and spacious garden.

Heated garden summer house can be reserved at no additional cost. Regular GP visits (weekly). The biggest asset are the lovely staff.

Reply from Lisa Henderson, Customer Care Advisor at Hutton Village Care Home

We appreciate you taking the time to leave us your comments. We are happy to hear you feel like a part of our Hutton Village Care Home family. It is always nice to hear words like "Kind" and "Professional" being used to describe our staff. We hope to continue providing your loved one with the best possible care.

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Review of
Hutton Village Care Home
from C S (Son of Resident) published on 14 February 2025

Submitted via Website • Report

Overall Experience

Dad was reluctant to leave his own home, but after he had a stroke it became obvious that he needed full time care. He was transferred from the hospital suffering from deep bed sores but the nursing care he received was wonderful and this issue was resolved. After just a few weeks he settled in and

was well looked after until he sadly passed away. Although unable to move independently, he was encouraged to join in all of the activities, and this became the highlight of the day. All of the Hutton Village team from management, carers, nurses, activity coordinators and kitchen staff certainly made his last 2 years enjoyable, he loved all the staff and had no complaints about the care he received. It gave me great comfort that he was well looked after and I appreciate everything all the staff involved gave to make him feel at home.

Reply from Lisa Henderson, Customer Care Advisor at Hutton Village Care Home

Thank you for your lovely review. We are sorry to hear about the loss of your father. It is always nice to hear from family members feeling like their loved one was cared for and looked after. It is lovely to hear that your father's stay at Hutton Village was enjoyable and everyone in the home made this possible. Hopefully you will go away from this feeling knowing your father received the best possible care.

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Review of
Hutton Village Care Home
from Jeannette C (Daughter of Resident) published on 31 January 2025

Submitted via Website • Report

Overall Experience

We bought our mother, frail, not eating, drinking, staying in bed, apart from the toilet, in and she is a different lady. Mum is doing everything she wasn't and more. The carers are amazing, mum is so well looked after and all my doubts have disappeared.

Reply from Maria Ricketts, Customer Care Adviser at Hutton Village Care Home

Thank you for your kind words. We are glad to help you and your family through such a difficult time. We are delighted to hear Mum's health has improved while staying with us. Please let us know if there is anything we can do to make your mother's stay as comfortable as possible.

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Review of
Hutton Village Care Home
from S H (Daughter-in-law of Resident) published on 31 January 2025

Submitted via Website • Report

Overall Experience

Hutton View Care Home provides a safe and friendly place for my mother-in-law. All the staff from the nurses, carers, activities coordinators, cleaning and kitchen staff are respectful, kind and caring. The home manager and her team are available easily to discuss any concerns that I might have and

resolve any issues. The home is lucky enough to have a wonderful GP from a local surgery who visits every week and can assess and treat any illnesses very quickly in a holistic way. I highly recommend Hutton Village Care Home.

Reply from Maria Ricketts, Customer Care Adviser at Hutton Village Care Home

Thank you for your lovely review. It is always nice to hear words like "Kind" and "Caring" being used to describe our care. Please let us know if there is anything we can do to make your mother in law's stay as comfortable as possible.

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Review of
Croft House Care Home
from S M (Daughter of Resident) published on 30 January 2025

Submitted via Website • Report

Overall Experience

Mum has been at Croft House Care Home for a couple of years, having found living independently nearly impossible. She hasn't always found the process of living in a care home easy and has at times railed against it, but she has always been treated with such kindness and compassion by the staff. I find

it really telling that there has been little turn over in key staff and am hugely impressed in how they go out of their way to help mum, even coming in on days off to take her out or watch TV with her on a Saturday night. Whenever issues have occurred, managers has been very approachable and have worked quickly to resolve what issues they can.

Reply from David Mclean, Customer Service Adviser at Croft House Care Home

Thank you for taking the time to leave your kind words. It is always nice to hear words like "kindness" and "compassion" being used to describe our care, especially the amazing work that staff have been doing to help Mum feel more settled in the home. Please let us know if there is anything we can do to make your Mum's stay as comfortable as possible and we look forward to seeing you again soon.

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Review of
Colonia Court Care Home
from D J (Wife of Resident) published on 29 January 2025

Submitted via Postal Card • Report

Overall Experience

A lovely atmosphere, very friendly and welcoming. There was a routine so residents were able to work out what would come next. Although it was flexible so individuals were able to do other things. On a negative note the TV in the main lounge was very intermittent, on the main channels, only worked with

films. I had a problem which I mentioned to the management which was instantly solved, and addressed and put in action for my husband, the resident. I would recommend this home for friends and family.

Reply from Lisa Henderson, Customer Care Advisor at Colonia Court Care Home

Thank you for your feedback. It is always nice to hear from family members feeling like their loved one is cared for and looked after. It is great to hear you would recommend Colonia Court to friends and family. We hope to continue providing your loved one with the best possible care.

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Review of
Hutton Village Care Home
from Carolyn W (Daughter of Resident) published on 23 January 2025

Submitted via Website • Report

Overall Experience

I am very impressed with BUPA Hutton Village Care Home. From the moment my husband and I walked through the door on our first visit, all staff were extremely friendly and made us feel very welcome. There is a family orientated and homely feel about the care home.
My mother who was not keen to go into

a care home but has settled down extremely well and enjoys being there.
Latterly, in her own bungalow she was in bed all the time, however, now, with the encouragement of the carers, she goes to activities and eats some of her meals in the dining room.
All staff have been very helpful and accommodating from the outset. Nothing is too much trouble for them. They have been very kind to my mother and have very quickly become aware of her character, her likes and dislikes.

Reply from Maria Ricketts, Customer Care Adviser at Hutton Village Care Home

Thank you for your kind words. We are very happy to hear you can feel at ease with your loved one in our care. Please let us know if there is anything we can do to make your mothers stay as comfortable as possible.

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Review of
The Lawns Care Home
from Chris H (Husband of Resident) published on 16 January 2025

Submitted via Website • Report

Overall Experience

I have been very pleased with the care my wife has received over the last 3 months. The staff have been very well trained and are always keen to perform their duties professionally whilst retaining that personal touch. They often have to deal with difficult situations but are able to deal with these

in a sympathetic manner.
I have also been impressed with the way that the home is organised to provide the necessary care with meticulous record keeping. On a few occasions, my wife has said that her room is not warm enough and we have heard this comment elsewhere. The admin staff, too, have been most helpful.

Reply from Maria Ricketts, Customer Care Adviser at The Lawns Care Home

Thank you for your kind words. We are very happy to hear you can feel at ease with your wife in our care. We will discuss your feedback with the home's manager to help them continually improve their service and we can look to making sure your wife's room is always at an appropriate temperature.

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Review of
Colonia Court Care Home
from Eric M (Brother of Resident) published on 16 January 2025

Submitted via Postal Card • Report

Overall Experience

The home is clean and well run. The staff are all very friendly and helpful, treat all residents with dignity and respect. My sister is well cared for and very happy there and has made it clear she would not wish to be anywhere else. She has made friends there and everyone appears to get along nicely

together.

Reply from Maria Ricketts, Customer Care Adviser at Colonia Court Care Home

Thank you for your kind words. It is always nice to hear words like dignity and respect being used to describe our care. We hope to continue providing your loved one with the best possible care.

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Review of
Colonia Court Care Home
from L B (Daughter of Resident) published on 16 January 2025

Submitted via Website • Report

Overall Experience

Cannot praise the staff enough at Mumford House, they truly are outstanding with their care towards mum. I always feel like they care about all the residents in the home. They do lots of activities and are always happy and considerate towards mum. Thank you.

Reply from Maria Ricketts, Customer Care Adviser at Colonia Court Care Home

Thank you for your lovely review. It is always nice to hear words like happy and considerate being used to describe our care. We hope to continue providing your loved one with the best possible care.

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Review of
Croft House Care Home
from Hayley F (Daughter of Resident) published on 16 January 2025

Submitted via Website • Report

Overall Experience

Overall we are happy with the service.
There could be more communication one to one regarding the residents daily experience.
We are still struggling with the food issues and the lack of showering.

Reply from Maria Ricketts, Customer Care Adviser at Croft House Care Home

Thank you for your feedback. We hope Croft House care home did everything possible to make the transition as easy as possible. We have a genuine regard for all of our residents and our resident's health and well being is an absolute priority.

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Care Homes Owned by Bupa Care Homes in Essex

Bupa Care Homes Locations in Essex (5)

Bupa Care Homes Reviews in Essex (318)

Croft House Care Home

Croft House Care Home

Croft House Care Home

Croft House Care Home

Croft House Care Home

Croft House Care Home

Hatfield Peverel Care Home

Hutton Village Care Home

Colonia Court Care Home

Hutton Village Care Home

Hutton Village Care Home

Hutton Village Care Home

Hutton Village Care Home

Croft House Care Home

Colonia Court Care Home

Hutton Village Care Home

The Lawns Care Home

Colonia Court Care Home

Colonia Court Care Home

Croft House Care Home

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