Bupa Care Homes in Gloucestershire | 2 Care Homes

Review of
Ashley House Care Home
from R W (Daughter of Resident) published on 19 March 2025

Submitted via Website • Report

Overall Experience

Ashley House is warm and welcoming and the staff are very kind and caring. There are lots of activities and the food is excellent. My father has been a resident for around 18 months and is very happy at Ashley House.

Reply from Lisa Henderson, Customer Care Advisor at Ashley House Care Home

Thank you for your lovely review. It is always nice to hear words like "Kind" and "Caring being used to describe our Staff at Ashley House Care Home. We hope to continue providing your Father with the best possible care.

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Review of
Ashley House Care Home
from Rachel H (Resident) published on 18 March 2025

Submitted via Postal Card • Report

Overall Experience

On a scale of 1 to 100, Ashely Home must score 100. Over 4 months or more my daughter was searching for a care home in her area. She was amazed, astonished and delighted to visit Ashley House.

Reply from Lisa Henderson, Customer Care Advisor at Ashley House Care Home

Thank you for your lovely review. It is always nice to hear great comments about Ashley House Care Home and you the rate the home so highly.

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Review of
Ashley House Care Home
from Rebecca R (Daughter of Resident) published on 14 March 2025

Submitted via Website • Report

Overall Experience

I and my son moved my mother into Ashley House a week ago, she arrived as a frail, nervous exhausted little old lady. A week on she is a changed lady, she looks amazing from good food, amazing care, and amazing carers who make her laugh, and take such great care of her. I think she may live to 100 at

Ashley House.
I cannot thank everyone enough for making her so welcome.
Many thanks.

Reply from Fran Donno, Customer Service Adviser at Ashley House Care Home

Thank you for your lovely words. We are so pleased to hear that your Mother is receiving such high standards of care and that she is enjoying the delicious meals provided. It is wonderful to hear that your Mother is happy and feels like a part of our Ashley House family. We hope to continue providing your loved one with the best possible care.

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Review of
Ashley House Care Home
from J G (Daughter of Resident) published on 21 February 2025

Submitted via Website • Report

Overall Experience

Homely, warm and cheerful is how I would describe Ashley House, my father's home for just over two years now. It initially was a refuge for him after living alone for ten years and suffering from a debilitating health issue. Thankfully, all that is behind him after the care and support he has received

from the lovely nursing, care and admin staff who are always courteous and smiling. Dad is relaxed and knows that he is well looked after and cared for.

Reply from Fran Donno, Customer Service Adviser at Ashley House Care Home

Thank you for your kind words. We are so pleased to hear that your Dad is relaxed and is being looked after and cared for well. It is always wonderful to hear words like "Warm" and "Cheerful" being used to describe Ashley House Care Home. We hope to continue providing your loved one with the best possible care.

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Review of
Elm Grove Care Home
from P M (Son of Resident) published on 31 January 2025

Submitted via Website • Report

Overall Experience

Since mum moved to this home in Cirencester around 2 years ago, mum has been so much happier! Compared to the last care home in the area! I have a left a 5 star review before about the amazing staff at Elm Grove, but this time I would like to express huge praise and thanks to all of the "kitchen staff!"

the chef and his team are amazing! Nothing is too much trouble talking about my mum's dietary requirements! The amount of time they have personally spent with mum, myself and my partner talking at how they can help mum with her diet, as mum is on a puree diet at present. Their kindness and time is above and beyond! The way in which the chef and team present, as well as the creativity of the pureed meals is like food you would expect to see visually in a Michelin Restaurant, the beautifully presented meals. Nothing is too much trouble, even when they are busy, if you want a cheeky cuppa, just knock on the door and they will makes us one. We love the kitchen team! Thank you!

Reply from Fran Donno, Customer Service Adviser at Elm Grove Care Home

Thank you for taking the time to leave us your kind words. It is wonderful to hear that your Mum is happy and that she is receiving high standards of care and respect. It is brilliant to hear that our Kitchen Staff have gone above and beyond for your Mum and that her dietary needs are being met. It is always lovely to hear words like "Kindness" and "Amazing" being used to describe our staff. Please let us know if there is anything we can do to make your Mum's stay as comfortable as possible.

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Review of
Ashley House Care Home
from F D (Daughter of Resident) published on 31 January 2025

Submitted via Postal Card • Report

Overall Experience

Ashley House Care Home is a very welcoming place, there is a positive vibe as you walk through the door. It is very clean and tidy and the food is excellent. The staff are lovely and we have every confidence they do the best for the residents. They make my mum feel loved and that she is in her own home.

We would not hesitate to recommend it as somewhere to seriously consider as a care home for a loved one. Good location near the very centre of Cirencester.

Reply from Fran Donno, Customer Service Adviser at Ashley House Care Home

Thank you for your kind words. It is wonderful to hear that you are impressed with the clean and tidy environment, delicious meals and high standards of care provided at Ashley House Care Home. We are happy to hear you feel like a part of our Ashley House family and it is lovely to hear that you feel at ease with your mum in our care. We hope to continue providing your loved one with the best possible care.

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Review of
Ashley House Care Home
from Brenda T (Daughter of Resident) published on 30 January 2025

Submitted via Postal Card • Report

Overall Experience

My father finds some of the carers have more time and are kinder especially the night staff. The women sometimes rush him during wash and dress. Car parking is still difficult, especially when people do not park considerately in spaces, especially directly outside the home. More music and morning entertainment

as mornings seem very quiet now.

Reply from Maria Ricketts, Customer Care Adviser at Ashley House Care Home

Thank you for taking the time to leave your review. We will discuss your feedback with the home's manager to help them continually improve their service. Please let us know if there is anything we can do to make your father's stay as comfortable as possible.

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Review of
Ashley House Care Home
from Miles K (Friend of Resident) published on 29 January 2025

Submitted via Postal Card • Report

Overall Experience

The level of service at Ashley House Care Home is very good. The staff are attentive and the level of care is high. The facilities and activities are generally good and there is a happy and friendly atmosphere.

Reply from Maria Ricketts, Customer Care Adviser at Ashley House Care Home

Thank you for your review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your loved one with the best possible care.

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Review of
Ashley House Care Home
from Maria E (Daughter of Resident) published on 28 January 2025

Submitted via Postal Card • Report

Overall Experience

My dad is a permanent resident and I am extremely happy with the care he receives from all of the lovely staff. If he has a concern about anything it is sorted very quickly and pleasantly.

Reply from Maria Ricketts, Customer Care Adviser at Ashley House Care Home

Thank you for your kind words. We are very happy to hear you can feel at ease with your dad in our care. Please let us know if there is anything we can do to make your loved ones stay as comfortable as possible.

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Review of
Ashley House Care Home
from S K (Daughter of Resident) published on 28 January 2025

Submitted via Postal Card • Report

Overall Experience

My mum moved into Ashley House Care Home after unexpectedly becoming quite poorly. She took a little while to settle in but I can safely say she is better now. Physically but particularly mentally than she has been for a long time. It's effortless living with wonderful caring staff and amazing food.

I would not hesitate to recommend.

Reply from Maria Ricketts, Customer Care Adviser at Ashley House Care Home

Thank you for your lovely review. We hope Ashley House Care Home did everything possible to make the transition as easy as possible. We hope to continue providing your loved one with the best possible care.

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Review of
Ashley House Care Home
from A H (Daughter of Resident) published on 28 January 2025

Submitted via Postal Card • Report

Overall Experience

Mum has settled in very well at Ashley House Care Home. the staff are all friendly, caring and attentive. She enjoys the wide choice of meals. The facilities are very good, with several large, bright spaces for the residents. Her bedroom is also a decent size with a nice view of the garden. Mum was

recently quite poorly but the staff treated her very well and professionally and kept us regularly informed.

Reply from Maria Ricketts, Customer Care Adviser at Ashley House Care Home

Thank you for your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your loved one with the best possible care.

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Review of
Ashley House Care Home
from Tracey B (Daughter of Resident) published on 28 January 2025

Submitted via Postal Card • Report

Overall Experience

My mother has been a resident at Ashley House for just over a year now. As a family, we are delighted with her care. Mum is more active now than she has been in the last five years of her life prior to going into the care home. The amount of activities organised for residents is excellent. Mum has a

new family in the home now and we no longer have the worry for her safety and well-being. I cannot rate Ashley House highly enough. Thank you to all the staff for your hard work and dedication.

Reply from Maria Ricketts, Customer Care Adviser at Ashley House Care Home

Thank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Please let us know if there is anything we can do to make Mum's stay as comfortable as possible.

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Review of
Elm Grove Care Home
from Sonya B (Daughter of Resident) published on 21 November 2024

Submitted via Postal Card • Report

Overall Experience

We continue to be extremely happy with the level of care mum receives at Chestnut Lodge. The staff are exceptionally friendly welcoming and very loving and caring towards mum. Nothing is too much trouble. All of mum's needs are very well taken care of with patience and love and I know how challenging

the behaviour of a dementia sufferer can be. In addition to her needs Elm Grove Chestnut provides an amazing array of fabulous activities over a wide variety of choices to suit everyone. Mum is having a ball and that makes us very happy.

Reply from Rosie Smith, Customer Advisor at Elm Grove Care Home

Hello and thank you for taking the time to leave such a lovely review for the staff at Elm Grove Care Home. It is wonderful to hear phrases such as "exceptionally friendly" being used to describe our staff. We are so happy to hear mum and her needs are being taken care of and that she is "having a ball"! We are so thrilled we can be of service and make this change slightly easier.

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Review of
Elm Grove Care Home
from L A (Daughter of Resident) published on 11 November 2024

Submitted via Website • Report

Overall Experience

Elm Grove, Cirencester. Mum came to Elm Grove from the hospital after a very serious fall, which needed surgery. She's settled in very quickly and regained her mobility in a short time with the help of staff. Mum had oedema on both legs, now 6 months later, they are all clear. There's always nursing

staff available for an update. The home is very clean and all the staff are very supportive and calm around her dementia symptoms. She is in the last stages of dementia now, and she is being monitored daily. I always receive an update when I visit.
The grounds are large and they hold a summer fair every year. Mum really enjoyed that. I would give it 10 stars if I could.

Reply from David Mclean, Customer Service Adviser at Elm Grove Care Home

Thank you for taking the time to leave your review. We are glad to help you and your family through such a difficult time and we are very happy to hear you can feel at ease with your Mum in our care. We hope to continue providing your Mum with the best possible care and we are looking forward to seeing you again soon.

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Review of
Ashley House Care Home
from J M (Respite Resident) published on 26 September 2024

Submitted via Postal Card • Report

Overall Experience

After 9 months in hospital I needed home respite care. Ashley turned out to be ideal. The staff were always helpful and friendly and the food was excellent.

Reply from Fran Donno, Customer Service Adviser at Ashley House Care Home

We appreciate you taking the time to leave us your comments. It is always lovely to hear words like "Helpful" and "Friendly" being used to describe our staff and we are happy to hear that you were impressed with the delicious meals provided at Ashley House Care Home. Thank you for choosing Ashley House for your stay.

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Review of
Elm Grove Care Home
from K C (Granddaughter of Resident) published on 26 September 2024

Submitted via Postal Card • Report

Overall Experience

As a family we cannot say enough positive things about Elm Grove Care Home. The time, care and support every member of staff gives to my grandad has given confidence in himself again.
Grandad is safe very well cared for, has all meals and medication provided reducing stress on himself. The most important

thing - he is happy!!
Grandad is thriving because of the expert care and living his life as he wishes, with support on hand 24/7.

Reply from Fran Donno, Customer Service Adviser at Elm Grove Care Home

Thank you for your feedback. It is so wonderful to hear that your Grandad has gained more confidence and happiness due to his stay so far at Elm Grove Care Home. It is lovely to hear that he is receiving high quality care and that he is able to feel at ease, knowing that he has support 24 hours a day. If there is anything we can do to make your Grandad's stay as comfortable as possible, please do let us know.

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Review of
Ashley House Care Home
from Robin C (Son of Resident) published on 20 August 2024

Submitted via Website • Report

Overall Experience

Staff are lovely and Dad seems well cared for. Staff are very friendly with lots of smiles and feel quite uplifting and they have a bit of a laugh with my father.
Food is good.
The place is very clean. I also saw the inside of the kitchen when was choosing the care home (I work in hotels and see the

inside of kitchens the whole time - one at Ashely House is new, orderly and was very clean, seeing the back of house things like this is a good indication of a facility is well run (in my view)
The location is also amazing for visitors (can visit, then pop into town, then visit then pop out again) and also has parks nearby.

Reply from David Mclean, Customer Service Adviser at Ashley House Care Home

Thank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We are happy to hear that Ashley House Care Home staff make you feel welcome and make a positive difference to the atmosphere in the home. We hope to continue providing your Dad with the best possible care and we look forward to seeing you again soon.

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Review of
Ashley House Care Home
from C F (Daughter of Resident) published on 15 August 2024

Submitted via Website • Report

Overall Experience

My mum has settled in well since moving in a year ago. She has been made to feel welcomed and is listened to when any issues or concerns arise. Ashley House provide a variety of activities for residents to engage in should they wish to. Overall the environment is a caring one with the needs of users

thoughtfully attended to.

Reply from Maria Ricketts, Customer Care Adviser at Ashley House Care Home

Thank you for your feedback. We are happy to hear your Mum feels like a part of our Ashley House Family. We hope to continue providing your loved one with the best possible care.

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Review of
Ashley House Care Home
from Clare J (Granddaughter of Resident) published on 15 August 2024

Submitted via Website • Report

Overall Experience

Grandad came to Ashley House in September 2023 at 98 years and celebrated his 99th birthday there this month! Ashley House celebrated his birthday which was so lovely. All the staff are friendly, welcoming and happy when we visit. Nothing seems too much trouble and they genuinely care about his health

and well-being. The activities available are really good, lovely that some are into Cirencester for a coffee. Grandad enjoys the menu choice and the quality of the food. We are really enjoying the family events and Grandad's great-grandsons love to come to visit and the fun events. Lovely he has his own phone so we can call anytime, his room is sunny, clean and spacious.

Reply from Maria Ricketts, Customer Care Adviser at Ashley House Care Home

Thank you for your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We are so happy your Grandad could celebrate his 99th Birthday with us! We are looking forward to seeing you again.

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Review of
Elm Grove Care Home
from J S (Daughter of Resident) published on 16 July 2024

Submitted via Postal Card • Report

Overall Experience

The service my father receives is above and beyond what you expect from any care home. Continual updates from the team when I visit my dad even when they are extremely busy, go above and beyond. They are truly amazing. I cannot thank them enough for making sure my dad receives hotel-standard food it

is much appreciated. All the staff in Chestnut Lodge go above and beyond to make sure he is happy healthy and safe. Every time I visit dad he tells me this is the best place ever. He loves it there especially his one carer she makes " his day".

Reply from David Mclean, Customer Service Adviser at Elm Grove Care Home

Thank you for your lovely review. We are very happy to hear you can feel at ease with your father in our care and it is always nice to hear words like "go above and beyond" being used to describe our care. Please let us know if there is anything we can do to make your father's stay as comfortable as possible and we look forward to seeing you again soon.

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Care Homes Owned by Bupa Care Homes in Gloucestershire

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Bupa Care Homes Reviews in Gloucestershire (194)

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