Summer Fayre
Organiser: Bupa Care Homes
Date:
Saturday 21 Sep 2019
more details
Care Home Owned by Bupa Care Homes in Greater Manchester
9.6
Group Review Score
(the average from all locations with a review score)
Only the locations & reviews in Greater Manchester for Bupa Care Homes are showing below.
View the details of all 115 locations (with 9713 reviews) owned by Bupa Care Homes
Bupa Care Homes Locations in Greater Manchester (1)
Woodend Care Home
9.6
74 reviews
Bradgate Road, Altrincham WA14 4QU
"This is my first experience of a carehome facility and although it took time getting used to how the facility operates, it took my breath…" Read all 74 reviews
Location Type Care Home
Woodend offers a welcoming atmosphere to residents who require residential, nursing or dementia care. For those who need short term respite care the home is also an ideal choice. On sunny days, residents can benefit from visiting the large landscaped… Read more about Woodend Care Home
- Care Provided
- Nursing
- Residential
- Older Person Care
- Dementia
- Short Term/Respite
- Palliative Care
- Younger Adults
- 79 Rooms
Bupa Care Homes Reviews in Greater Manchester (74)
Bupa Care Homes has a Group Review Score of 9.6 (9.641) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Bupa Care Homes must have a Review Score.
Review of
Woodend Care Home
from M F (Son of Resident) published on 31 March 2025Submitted via Postal Card • Report
Overall Experience
Overall Experience
5.0 out of 5
Overall Experience
5.0 out of 5
This is my first experience of a carehome facility and although it took time getting used to how the facility operates, it took my breath away at the patience and kindness of the whole staff/team. Very reassuring to know my dad is being cared for.
Reply from Lisa Henderson, Customer Care Advisor at Woodend Care Home
We appreciate you taking the time to leave us your comments. It is always nice to hear words like "Kindness" and "Patience" being used to describe our staff. It is always nice to hear from family members feeling like their loved one is cared for and looked after.
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Review of
Woodend Care Home
from C K (Friend of Resident) published on 24 March 2025Submitted via Postal Card • Report
Overall Experience
Overall Experience
4.0 out of 5
Overall Experience
4.0 out of 5
Woodend Care Home has a lovely appearance from the outside, well taken care of. Inside is very welcoming and clean, painted well, and corridors are clean and maintained. Bedrooms look cosy too and staff are all very pleasant.
Reply from Lisa Henderson, Customer Care Advisor at Woodend Care Home
We appreciate you taking the time to leave us your comments. It is always nice to hear words like "Welcoming" and "Clean" being used to describe our Care Home.
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Review of
Woodend Care Home
from J W (Daughter of Resident) published on 17 March 2025Submitted via Postal Card • Report
Overall Experience
Overall Experience
4.0 out of 5
Overall Experience
4.0 out of 5
My mum is a resident in Woodend Care Home, she receives the best of care there.
My dad was also a resident there until his recent death. He also received the best care. He was treated with dignity at the end of his life and his family were also supported by the staff.
My dad was also a resident there until his recent death. He also received the best care. He was treated with dignity at the end of his life and his family were also supported by the staff.
Reply from Fran Donno, Customer Service Adviser at Woodend Care Home
Thank you for your kind words. We are glad to help you and your family through such a difficult time and we are saddened to hear about your loss. It is lovely to hear that you have felt so supported through these times. Hopefully you will go away from this feeling like your loved ones received the best possible care.
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Review of
Woodend Care Home
from J J (Resident) published on 13 March 2025Submitted via Postal Card • Report
Overall Experience
Overall Experience
5.0 out of 5
Overall Experience
5.0 out of 5
I have lived in Woodend Care Home since November 2021 and my experience of it is very favourable. The home has excellent accommodation and facilities. It provides activities for residents such as fundraising fashion show which was very successful. The real strength of the care home is its very caring
staff. This is true of the staff who work in administration, the provision of meals and the provision of personal care for residents. The warm and friendly atmosphere is apparent to visitors to the home also.
Reply from Lisa Henderson, Customer Care Advisor at Woodend Care Home
Thank you for your lovely review. We are very happy to hear you can feel at ease with you in our care at Woodend Care Home. Please let us know if there is anything we can do to make your stay as comfortable as possible.
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Review of
Woodend Care Home
from Douglas W (Husband of Resident) published on 13 March 2025Submitted via Postal Card • Report
Overall Experience
Overall Experience
4.0 out of 5
Overall Experience
4.0 out of 5
The home is excellent and my wife often says how much she enjoys staying here.
My only complaint is the occasional lack of car parking places.
My only complaint is the occasional lack of car parking places.
Reply from Lisa Henderson, Customer Care Advisor at Woodend Care Home
Thank you for your feedback. We are very happy to hear you can feel at ease with your wife in our care. We will certainly pass your comments on to the manager.
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Review of
Woodend Care Home
from Henry N (Husband of Resident) published on 13 March 2025Submitted via Postal Card • Report
Overall Experience
Overall Experience
4.0 out of 5
Overall Experience
4.0 out of 5
Feel very positive with staff and facilities, and feel that my wife is getting the best possible care.
Reply from Fran Donno, Customer Service Adviser at Woodend Care Home
Thank you for your lovely review. We are pleased to hear that you have had such a positive experience with your Wife in our care. We are glad to hear that you are impressed with the facilities at the home and the support provided by our staff. We hope to continue providing your loved one with the best possible care.
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Review of
Woodend Care Home
from Jean P (Friend of Resident) published on 11 March 2025Submitted via Postal Card • Report
Overall Experience
Overall Experience
5.0 out of 5
Overall Experience
5.0 out of 5
This is our first visit and from the onset we were treated very well indeed. The room we visited is very comfortably spotlessly clean and bright and airy.
The lady we were visiting was celebrating her Birthday and we were invited into the lounge for afternoon tea. A lovely cake complete with candles
The lady we were visiting was celebrating her Birthday and we were invited into the lounge for afternoon tea. A lovely cake complete with candles
was brought in and staff and all residents joined in to sing Happy Birthday. I understand that the lady we were visiting had been taken out to a garden centre which she thoroughly enjoyed. We know she is safe.
Reply from Lisa Henderson, Customer Care Advisor at Woodend Care Home
Thank you for your feedback. It is lovely to hear that she enjoyed her birthday and Woodend Care Home helped with making her day special. We hope to continue providing your loved one with the best possible care.
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Review of
Woodend Care Home
from Olly N (Son of Resident) published on 11 March 2025Submitted via Postal Card • Report
Overall Experience
Overall Experience
5.0 out of 5
Overall Experience
5.0 out of 5
The staff are very considerate of my mum and genuinely care for her. The home is well decorated and presented. I'm very happy with how my mum is looked after.
Reply from David Mclean, Customer Service Adviser at Woodend Care Home
Thank you for your kind words. We hope Woodend care home did everything possible to make the transition as easy as possible for Mum and it is always nice to hear from family members feeling like their loved one is cared for and looked after. Please let us know if there is anything we can do to make your loved ones stay as comfortable as possible and we look forward to seeing you again soon.
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Review of
Woodend Care Home
from Stuart S (Son of Resident) published on 7 March 2025Submitted via Postal Card • Report
Overall Experience
Overall Experience
5.0 out of 5
Overall Experience
5.0 out of 5
The last 2 years has seen a huge improvement mainly staff. Staff seem much happier and contented. The new management and medical staff have improved the care home. Food choice is still quite repetitive and requests are not always completed. Staff are very attentive and treat Mum with dignity and show
true care for her. Small downside is items of clothing have gone missing/lost.
Also, reception on entry could be more welcoming i.e. small hello etc.
Also, reception on entry could be more welcoming i.e. small hello etc.
Reply from Fran Donno, Customer Service Adviser at Woodend Care Home
Thank you for your kind words. We are so pleased to hear that you have seen such positive improvements at Woodend Care Home and that you are impressed with how supportive our staff are. We will discuss your feedback with the home's manager to help them continually improve their service.
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Review of
Woodend Care Home
from Paul M (Husband of Resident) published on 6 March 2025Submitted via Postal Card • Report
Overall Experience
Overall Experience
4.0 out of 5
Overall Experience
4.0 out of 5
Despite a change of key personnel on the dementia unit during the period, a high standard of care has been maintained. My wife appears very comfortable.
Reply from Lisa Henderson, Customer Care Advisor at Woodend Care Home
Thank you for your feedback. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your loved one with the best possible care.
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Review of
Woodend Care Home
from M T (Wife of Resident) published on 6 December 2024Submitted via Postal Card • Report
Overall Experience
Overall Experience
5.0 out of 5
Overall Experience
5.0 out of 5
The home is well-run and excellent conditions.
Very modern decor.
Have to use quite a lot of agency staff who are caring but don't know the patients.
Downside is the enormous cost.
Very modern decor.
Have to use quite a lot of agency staff who are caring but don't know the patients.
Downside is the enormous cost.
Reply from David Mclean, Customer Service Adviser at Woodend Care Home
Thank you for taking the time to leave your review. We are very happy to hear you can feel at ease knowing the home is well-run with excellent conditions. We will discuss your feedback with the home's manager to help them continually improve their service. Please let us know if there is anything we can do to make your loved ones stay as comfortable as possible.
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Review of
Woodend Care Home
from L W (Respite Resident) published on 4 December 2024Submitted via Postal Card • Report
Overall Experience
Overall Experience
5.0 out of 5
Overall Experience
5.0 out of 5
Found Woodend Care Home to be friendly, kind, helpful and comfy. Empathetic with my post-operative condition.
Came here on 06/11/2024 and have extended my stay to 27/11/2024.
Came here on 06/11/2024 and have extended my stay to 27/11/2024.
Reply from Rosie Smith, Customer Advisor at Woodend Care Home
Hello, thank you for leaving a review for the staff at Woodend Care Home. We are thrilled to hear that you enjoyed your stay at the home and found the staff to be "friendly", "kind" and "helpful". Best wishes!
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Review of
Woodend Care Home
from Rose H (Daughter of Resident) published on 3 December 2024Submitted via Website • Report
Overall Experience
Overall Experience
5.0 out of 5
Overall Experience
5.0 out of 5
I couldn't wish for a better home for Mum. She is so well cared for by the amazing team, and seems so settled and happy. Food is brilliant, always a choice and carers encourage and support everyone with their meals. Lots of activities if the residents want to take part. Rooms are lovely and kept super
clean.
Reply from Maria Ricketts, Customer Care Adviser at Woodend Care Home
Thank you for your kind words. It is always nice to hear words like "Encourage" and "Support" being used to describe our care. We hope to continue providing your loved one with the best possible care.
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Review of
Woodend Care Home
from Angie F (Daughter of Resident) published on 29 November 2024Submitted via Website • Report
Overall Experience
Overall Experience
5.0 out of 5
Overall Experience
5.0 out of 5
Staff are amazing with my Mum and very supportive of our family. Great activities calendar, which Mum enjoys. Lovely location and beautiful garden to use in the warmer months. Good variety of meal options.
Reply from David Mclean, Customer Service Adviser at Woodend Care Home
Thank you for your kind words. It is always nice to hear words like "amazing" and "supportive" being used to describe our care and it is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your Mum with the best possible care.
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Review of
Woodend Care Home
from Kim J (Daughter of Resident) published on 28 November 2024Submitted via Postal Card • Report
Overall Experience
Overall Experience
5.0 out of 5
Overall Experience
5.0 out of 5
My mother moved in here ten months ago and is very settled there now - it has a very homely feel. The staff are lovely and the food is good. Each week there is entertainment from bingo to karaoke, live singers and more and there are activities organised for most mornings. Visitors are welcome at any
time during the day and evening. Would definitely recommend Woodend to anyone looking for a lovely caring environment for their elderly loved ones.
Reply from Maria Ricketts, Customer Care Adviser at Woodend Care Home
Thank you for your kind words. We are very happy to hear you can feel at ease with your Mother in our care. Thank you for choosing Woodend Care home
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Review of
Woodend Care Home
from M S (Son of Resident) published on 2 October 2024Submitted via Postal Card • Report
Overall Experience
Overall Experience
4.0 out of 5
Overall Experience
4.0 out of 5
Overall experience now is a good one. Care for Mum is very good. Staff are pleasant and communicative and interact with us and are informative. Mum has recently moved to 1st floor, we had doubts and she is in settling-in mode. I had reservations at first but see that the care given is very good.
Reply from Rosie Smith, Customer Advisor at Woodend Care Home
Hello and thank you for taking the time to leave the staff at Woodend Care Home a review. We are happy to hear that your Mum is settling in well and that the staff are both "pleasant" and "communicative". We hope that your Mum continues to settle into the home and enjoys her care home experience.
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Review of
Woodend Care Home
from P S (Son of Resident) published on 2 October 2024Submitted via Postal Card • Report
Overall Experience
Overall Experience
4.0 out of 5
Overall Experience
4.0 out of 5
All staff are very good. Listen to complaints and react. Overall a very good care home. My mother has been looked after in this care home!
Reply from Rosie Smith, Customer Advisor at Woodend Care Home
Hello and thank you for leaving a positive review for the staff at Woodened Care Home. It is lovely to hear that your mother has been so well looked after within the care home and that the staff's work is to your standards! Best wishes!
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Review of
Woodend Care Home
from C W (Stepdaughter of Resident) published on 27 September 2024Submitted via Postal Card • Report
Overall Experience
Overall Experience
5.0 out of 5
Overall Experience
5.0 out of 5
Amazing residential home. Feel that my stepdad is well looked after and his needs met. The staff are fantastic and respectful. The staff have the patience of saints! The management have been fantastic with recently accommodating my mum short term.
Reply from Rosie Smith, Customer Advisor at Woodend Care Home
Hello and thank you for taking the time to write the staff at Woodend Care Home such a lovely review. It is wonderful to hear our home described as "amazing" and we are so happy that your Stepdad is well looked after and that his needs are being met. We are so pleased that the staff have met and exceeded your expectations. We hope that your Stepdad continues to enjoy his stay at Woodend!
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Review of
Woodend Care Home
from Siobhan W (Relative of Resident) published on 22 August 2024Submitted via Website • Report
Overall Experience
Overall Experience
5.0 out of 5
Overall Experience
5.0 out of 5
From walking in the door I was made to feel really welcome, I knew after being shown around that this was the right home for our uncle. He settled really quickly and is really well cared for. He is treated with kindness, respect and total dignity which is so important. The staff are really lovely with
him. His room is clean and he is very comfortable, the food looks amazing. He enjoys the activities and they even had him up dancing! He looks well and has been thriving since being in the home and is totally spoilt by the staff. I couldn't ask for anything more from a home and we would definitely recommend Woodend to anyone. Thank you to all the staff for making what I thought would be a very difficult transition, very easy.
Reply from Fran Donno, Customer Service Adviser at Woodend Care Home
Thank you for your kind words. We are so pleased to hear that you felt welcomed from the moment you came to visit us at Woodend Care Home. We are glad to hear that you are impressed with the high standards of care provided and that your uncle has settled in well and he is happy. It is so lovely to hear that your uncle is enjoying our delicious meals and is having fun taking part in our activities. If there is anything we can do to make your family and your uncle more at ease, please do let us know.
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Review of
Woodend Care Home
from M P (Son of Resident) published on 15 August 2024Submitted via Postal Card • Report
Overall Experience
Overall Experience
4.0 out of 5
Overall Experience
4.0 out of 5
First class care, Dad is safe and loved in his residence.
Reply from Maria Ricketts, Customer Care Adviser at Woodend Care Home
Thank you for your feedback. We are very happy to hear you can feel at ease with your dad in our care. Thank you for choosing Woodend for your stay.
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