Bupa Care Homes in Hampshire | 6 Care Homes

Review of
Freelands Croft Care Home
from Lucinda C (Next of Kin) published on 13 March 2025

Submitted via Website • Report

Overall Experience

This is a lovely building with superb facilities. Nice touches include displays on the wall, which are colourful and reflective. Loved the fact the doors to the bathrooms or loo are painted in a bright colour. The staff were all welcoming and friendly, and the residents we saw seemed to be happy and

content

Reply from Fran Donno, Customer Service Adviser at Freelands Croft Care Home

Thank you for your kind words. It is so wonderful to hear that you are impressed with the facilities and environment at Freelands Croft Care Home. It is always lovely to hear words like "Welcoming" and "Friendly" being used to describe our staff. Hopefully you will go away from this feeling like your loved one received the best possible care.

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Review of
Freelands Croft Care Home
from D R (Husband of Resident) published on 3 March 2025

Submitted via Postal Card • Report

Overall Experience

My wife has been well cared for here at this very comfortable home. My daughter and myself have an excellent understanding of my wife's care needs due to the outstanding service given by the staff. We can't see that much more could be done for my wife's comfort, and we thank all the staff for their

continued support. Keep up the good work.

Reply from Maria Ricketts, Customer Care Adviser at Freelands Croft Care Home

Thank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Please let us know if there is anything we can do to make Your wife's stay as comfortable as possible.

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Review of
Oak Lodge Care Home
from Nicole B (Granddaughter of Resident) published on 20 February 2025

Submitted via Website • Report

Overall Experience

My nan has been at Oak Lodge for nearly 2 years and she has received the best care, love and respect from all who work here! From the management, carers, and cleaners to the event staff everyone goes above and beyond to look after my Nan and us all as a family. We are beyond grateful for everything

they do daily for my Nan!

Reply from Lisa Henderson, Customer Care Advisor at Oak Lodge Care Home

Thank you for your lovely review. We are very happy to hear you can feel at ease with your Nan in our care. It is great to hear that all the staff involved at Oak Lodge are providing the best possible care. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your Nan with the best possible care.

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Review of
Freelands Croft Care Home
from Ben G (Nephew of Resident) published on 19 February 2025

Submitted via Website • Report

Overall Experience

Freelands Croft Care Home is amazing, lovely staff, very clean, good parking, and great food. Staff are attentive and polite and they listen to the residents and family relatives. This care home definitely does not disappoint.

Reply from Lisa Henderson, Customer Care Advisor at Freelands Croft Care Home

Thank you for your lovely review. It is always nice to hear words like attentive and polite being used to describe our staff. We hope to continue providing your loved one with the best possible care.

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Review of
Northlands House Care Home
from V K (Resident) assisted by family/friend published on 14 February 2025

Submitted via Postal Card • Report

Overall Experience

I enjoy activities but I don't get offered alternative meals when I don't like the menu (sometimes they are too busy to get an alternative like jacket potato or have run out). There are not enough staff, which means that I have to wait a long time when I use my bell to go to the toilet. The staff who

are here are very nice.

Reply from Lisa Henderson, Customer Care Advisor at Northlands House Care Home

Thank you for taking the time to leave us your comments. We are pleased to hear that you find the staff at Northlands House very nice. Our resident's health and well-being is an absolute priority, so we will discuss your feedback with the home's manager to help them continually improve their service. Please let us know if there is anything we can do to make your stay as comfortable as possible.

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Review of
Freelands Croft Care Home
from Ellie A (Niece of Resident) published on 10 February 2025

Submitted via Website • Report

Overall Experience

Disgusting. Absolutely disgusting, for the amount of money residents are paying to stay in the home the level of care and treatment is appalling. Would not recommend anyone to stay there. Residents are left screaming in their rooms or wandering the corridors naked. Would not recommend anyone to send

a loved one there if you care about them.

Reply from Maria Ricketts, Customer Care Adviser at Freelands Croft Care Home

Thank you for taking the time to leave your review, we're concerned about the experience you have detailed during your visit. The team at Freelands Croft are committed to delivering a high quality of care and continue to work hard to achieve this. We've spoken to the home, and they are not aware of any concerns being raised during or after your visit. Could you please contact our Feedback Team by emailing feedback@bupa.com or calling 0113 381 6293 so we could discuss this further?

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Review of
Freelands Croft Care Home
from C M (Husband of Resident) published on 30 January 2025

Submitted via Postal Card • Report

Overall Experience

My wife has been in Freelands Croft Care Home for about 2 months now and I have found everyone treats not only the residents but visitors so well with a lot of respect at staff are always on hand to help. I think I would find it hard to find a better place for my wife to be a resident in .

Reply from Fran Donno, Customer Service Adviser at Freelands Croft Care Home

Thank you for your lovely review. It is so wonderful to hear that you are impressed with the high standards of care and respect shown by our staff at Freelands Croft Care Home. We hope to continue providing your loved one with the best possible care.

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Review of
Northlands House Care Home
from Mike W (Resident) published on 30 January 2025

Submitted via Website • Report

Overall Experience

I've been resident here since November 2023 and I've noticed that the service has reduced in quality, which is rather disappointing. Over Christmas, the food has not been as good as previously and in general also.

Reply from Maria Ricketts, Customer Care Adviser at Northlands House Care Home

Thank you for taking the time to provide us with your feedback. We are sorry to hear about your concerns and we understand that the home manager and chef have already been in touch with you directly to discuss them with you. The health and well-being of our residents are an absolute priority for us, and we are continually striving to improve our service. Please do let us know if there is anything else we can do to make your stay as comfortable as possible.

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Review of
Northlands House Care Home
from Gordon B (Resident) published on 29 January 2025

Submitted via Postal Card • Report

Overall Experience

I am very happy here. No responsibilities, everything is done for me.
I would be very pleased to live here for another five years - even more, health allowing!
I have particularly enjoyed being able to get to church on a Sunday morning.

Reply from Lisa Henderson, Customer Care Advisor at Northlands House Care Home

Thank you for your feedback. We are happy to hear you feel like a part of our Northlands House Care Home family. It is lovely to hear that you get to attend church on a Sunday. We hope to continue providing you with the best possible care.

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Review of
Northlands House Care Home
from J B (Resident) published on 29 January 2025

Submitted via Postal Card • Report

Overall Experience

Because I now have to be in a wheelchair most of the time, I have been here for nearly three years. I particularly enjoy the activities provided for us. My favourites are the word puzzles that we are able to do on a large computer screen so we can all join in. We have visiting musicians and singers,

exercise groups, and go in the garden when possible.
In recent weeks we were taken to a local garden centre, which had a Wonderland walk displaying every aspect of Christmas and winter that you could think of. Earlier in the year we were taken on a boat adapted for a wheelchair and went around Southampton water. Other groups went on other outings. They treat us well.

Reply from Lisa Henderson, Customer Care Advisor at Northlands House Care Home

We appreciate you taking the time to leave us your comments. It is great to hear that Northlands House care home has a wide range of activities that you can join in with. We hope to continue providing you with the best possible care.

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Review of
Freelands Croft Care Home
from Michael F (Son of Resident) published on 28 January 2025

Submitted via Postal Card • Report

Overall Experience

Very attentive and caring staff. The care home is clean and expertly run. Always contacted if there were any issues.

Reply from Maria Ricketts, Customer Care Adviser at Freelands Croft Care Home

Thank you for your review. We hope to continue providing your loved one with the best possible care. We will certainly pass your comments on to the manager.

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Review of
Wilton Manor Care Home
from T R (Daughter of Resident) published on 28 January 2025

Submitted via Postal Card • Report

Overall Experience

The kindness, care and compassion shown towards my mum and us (her family) was outstanding. The staff are not just doing a job, they really do care about the residents.

Reply from Maria Ricketts, Customer Care Adviser at Wilton Manor Care Home

Thank you for your lovely review. It is always nice to hear words like "care" and "compassion" being used to describe our care. We hope to continue providing your loved one with the best possible care. We will certainly pass your comments on to the manager.

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Review of
Freelands Croft Care Home
from Molly F (Wife of Resident) published on 16 January 2025

Submitted via Postal Card • Report

Overall Experience

I found it very hard when my husband came into care, but my experience of care at Freelands Croft Care Home has eased my fears. We have both experienced love compassion and amazing care. I can't thank the staff enough for taking away my feelings of guilt knowing they care far more than I was able to.

Reply from Maria Ricketts, Customer Care Adviser at Freelands Croft Care Home

Thank you for your lovely review. We are glad to help you and your family through such a difficult time. We hope to continue providing your loved one with the best possible care.

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Review of
Knights' Grove Care Home
from Donna G (Daughter of Resident) published on 3 January 2025

Submitted via Website • Report

Overall Experience

My dad has been in this home for about 8 years. He has Lewy Bodies dementia and we did not expect him to still be with us after this length of time. Thanks to the wonderful staff at Knights' Grove Care Home, not only are we lucky enough to still have him in our lives but he is in wonderful health despite

the dementia and is very happy. We can never thank the staff enough for their dutiful and caring work. Thank you.

Reply from Maria Ricketts, Customer Care Adviser at Knights' Grove Care Home

Thank you for your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your loved one with the best possible care.

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Review of
Knights' Grove Care Home
from Sarah W (Daughter of Resident) published on 20 December 2024

Submitted via Website • Report

Overall Experience

My mother was a resident at Knights Grove for 4 years until she died in October. She was admitted during covid so we didn't have a choice in care home.
We all agreed once the Covid restrictions were lifted that we didn't want to move her closer to home.
My mother had advanced dementia, and the care

she received was excellent at all times. The staff were kind, caring, compassionate, and also sensitive to us as a family.
Thank you to all the staff involved in her care, you are all amazing.

Reply from Rosie Smith, Customer Advisor at Knights' Grove Care Home

Thank you for taking the time to leave us a review. We would like to offer our condolences for the passing of your mother and send best wishes to you during this difficult time. We are pleased to hear that the care she received was excellent and that the staff were so kind and caring.

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Review of
Knights' Grove Care Home
from Diane K (Mother of Resident) published on 11 December 2024

Submitted via Website • Report

Overall Experience

My son was moved to Knight's Grove from a care home in Wales earlier this year and the change in him is amazing! He is much happier and more settled than I could have hoped. His room is comfortable and clean, (despite his clutter, he's his mother's son!) He is surrounded by familiar things and really

feels at home. Thank you to all the wonderful staff who look after him and all the other residents, always cheerful and friendly! You do them all proud!

Reply from Grace Langfield, Customer Service Adviser at Knights' Grove Care Home

Thank you for your lovely review. We are pleased to hear you've seen such a positive change in your Son due to the dedication and attentive nature of our care home staff. We hope to continue providing your loved one with the best possible care and please do let us know if there is anything else we can do to make his stay as comfortable as possible.

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Review of
Wilton Manor Care Home
from Yvonne N (Daughter of Resident) published on 11 December 2024

Submitted via Website • Report

Overall Experience

I cannot thank the management and the staff enough for the care and thought they give to my mother. They work as a team. Each working to give comfort and assistance as required. We are consulted at all times. Activities, birthdays and other interests are always available. The food and drinks trolley

is always there for the asking. Meals alwas presented nicely and staff on hand to help when needed. Cleanliness cannot be faulted. Laundry up to date. The maintenance attended to at all times. He also interacts with the residents with a great sense of humour. To each and every one my sister and I thank you. The concern, respect and dignity you show our mum and us is worth so much.

Reply from Grace Langfield, Customer Service Adviser at Wilton Manor Care Home

Thank you for taking the time to leave your wonderful review. It is always nice to hear from family members feeling like their loved one is cared for and looked after in every aspect at our home. We will certainly pass your comments on to the manager and thank you for choosing Wilton Manor for your stay.

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Review of
Oak Lodge Care Home
from P B (Son of Resident) published on 9 December 2024

Submitted via Postal Card • Report

Overall Experience

I found the home provided a nice and caring environment for my mother. The staff and management are very helpful and caring.

Reply from Grace Langfield, Customer Service Adviser at Oak Lodge Care Home

Thank you for taking the time to leave your review. It is always nice to hear words like "helpful" and "caring environment" being used to describe our care. Thank you for choosing Oak Lodge for your Mother's stay.

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Review of
Oak Lodge Care Home
from A C (Resident) published on 9 December 2024

Submitted via Postal Card • Report

Overall Experience

Overall, I feel that my experience at Oak Lodge Care Home is very good. All of the staff are marvellous.

Reply from Grace Langfield, Customer Service Adviser at Oak Lodge Care Home

We appreciate you taking the time to leave us your comments. Please let us know if there is anything else we can do to make your stay as comfortable as possible.

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Review of
Wilton Manor Care Home
from Jenny M (Daughter of Resident) published on 6 December 2024

Submitted via Website • Report

Overall Experience

We are constantly amazed with the total care, your very caring staff offer on a daily basis. The whole team from hairdresser, housekeepers, kitchen staff, reception, even maintenance man!. They all offered my sister and me such care when our mum had a turn for the worst. Thankfully she came through

but we were surrounded with extreme professional advice and kindness. It helped our situation 100%. Collectively the team are the true definition of the word CARE. Thank you.

Reply from David Mclean, Customer Service Adviser at Wilton Manor Care Home

Thank you for your lovely review. We hope Wilton Manor Care Home did everything possible to make the transition as easy as possible and we are glad to help you and your family through such a difficult time. We will certainly pass your comments on to the manager. We hope to continue providing your Mum with the best possible care and we look forward to seeing you again soon.

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Care Homes Owned by Bupa Care Homes in Hampshire

Bupa Care Homes Locations in Hampshire (6)

Bupa Care Homes Reviews in Hampshire (625)

Freelands Croft Care Home

Freelands Croft Care Home

Oak Lodge Care Home

Freelands Croft Care Home

Northlands House Care Home

Freelands Croft Care Home

Freelands Croft Care Home

Northlands House Care Home

Northlands House Care Home

Northlands House Care Home

Freelands Croft Care Home

Wilton Manor Care Home

Freelands Croft Care Home

Knights' Grove Care Home

Knights' Grove Care Home

Knights' Grove Care Home

Wilton Manor Care Home

Oak Lodge Care Home

Oak Lodge Care Home

Wilton Manor Care Home

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