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Care Homes Owned by Bupa Care Homes in Hampshire

9.6 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by Bupa Care Homes in Hampshire

Only the locations & reviews in Hampshire for Bupa Care Homes are showing below.

View the details of all 115 locations (with 9800 reviews) owned by Bupa Care Homes

Bupa Care Homes Locations in Hampshire (6)

 

6 Care Homes owned by Bupa Care Homes in Hampshire

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Knights' Grove Care Home

Thomas Road, North Baddesley, Southampton SO52 9EW 

10 107 reviews
"My dad has been in this home for about 8 years. He has Lewy Bodies dementia and we did not expect him to still be with us after this length…"   Read all 107 reviews
Location Type Care Home

Recently refurbished, Knights Grove has been rated 'outstanding' by the CQC (March 2019) and has been purpose-built to offer high levels of tailored short, or long term, care for those living with dementia. Palliative care is also offered. Situated… Read more about Knights' Grove Care Home

  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Palliative Care
  • 56 Rooms
Oak Lodge Care Home

Freemantle Common Road, Bitterne, Southampton SO19 7NG 

9.8 125 reviews
"My nan has been at Oak Lodge for nearly 2 years and she has received the best care, love and respect from all who work here! From the…"   Read all 125 reviews
Location Type Care Home

Oak Lodge Care Home is a stylish, purpose-built home situated in the peaceful residential area of Bitterne. Here, they welcome those living with dementia in need of nursing or palliative care. The nurses are here to help residents live the way they… Read more about Oak Lodge Care Home

  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • 71 Rooms
Wilton Manor Care Home

Wilton Avenue, Southampton SO15 2HA 

9.8 107 reviews
"The management have made the care home a very well organised home.everyone works as a team.this includes us being involved.the residents…"   Read all 107 reviews
Location Type Care Home

Wilton Manor welcomes those living with dementia in need of residential or nursing care. Care and support can be offered for those who have challenging behaviour and the home has many facilities to help residents feel at home. Wilton Manor has… Read more about Wilton Manor Care Home

  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Palliative Care
  • Mental Health
  • 69 Rooms
Northlands House Care Home

6 Westrow Road, Southampton SO15 2LY 

9.6 125 reviews
"I am very happy here. No responsibilities, everything is done for me. I would be very pleased to live here for another five years - even…"   Read all 125 reviews
Location Type Care Home

Northlands House offers a warm welcome to those in need of residential and nursing care and respite as well as convalescence and palliative care. The purpose-built home offers attractive surroundings indoors and out. The home has all the modern facilities… Read more about Northlands House Care Home

  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • 101 Rooms
Freelands Croft Care Home

Redfields Lane, Church Crookham, Fleet GU52 0AD 

9.6 100 reviews
"My visits are always welcomed by all the staff. They are always kind and consistent with the people in their care. They always find time to…"   Read all 100 reviews
Location Type Care Home

Freelands Croft is dedicated to caring for those with dementia, from early onset to more complex end-of-life needs - with nursing, residential and short stay care. There are 64 lovely rooms, and the home will always do its best to accommodate couples.… Read more about Freelands Croft Care Home

  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Palliative Care
  • 64 Rooms
Maypole Care Home

Lower Northam Road, Hedge End, Southampton SO30 4FS 

9.2 69 reviews
"The staff member was very warm and welcoming. He went to great lengths to make me comfortable. The room requires an update as does the…"   Read all 69 reviews
Location Type Care Home

The Maypole Care Home provides nursing and residential care. Their highly skilled nurses, carers and ancillary staff create a welcoming and homely environment, promoting independence and quality of life. The home is purpose-built with spacious and… Read more about Maypole Care Home

  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • Younger Adults
  • 68 Rooms from £1,350 / week

Bupa Care Homes Reviews in Hampshire (633)

9.6
Bupa Care Homes has a Group Review Score of 9.6 (9.642) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Bupa Care Homes must have a Review Score.

Overall Experience

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Review of

Wilton Manor Care Home

from D H (Daughter of Resident) published on 23 April 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in the care home for several years.
She has been and still is well cared for with compassion, dignity and excellent care from the staff. There are a few carers who go over and above when looking after Mum. Mum is happy, content and looks upon the care home as her home.
She is safe,
happy, treated well, stimulated and treated as a human being; who matters.

Reply from Grace Langfield, Customer Service Adviser at Wilton Manor Care Home

Thank you for a lovely review. It is so nice to hear words such as "compassion, dignity and excellent" being used to describe the care our staff are providing for your Mum and the other residents. Please let us know if there is anything else we can do to make your loved one's stay as comfortable as possible.


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Review of

Oak Lodge Care Home

from J B (Daughter of Resident) published on 22 April 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with care received for mum. Staff patient and accommodating. Mum always clean and today. Home always spotless. Mum can be difficult at times but staff do make the effort to involve her with activities, although not always successful.

Reply from David Mclean, Customer Service Adviser at Oak Lodge Care Home

Thank you for taking the time to leave your kind words. We are very happy to hear you can feel at ease with your Mum in our care and it is always nice to hear words like "patient and accommodating" being used to describe our care and staff. Please let us know if there is anything we can do to make their stay as comfortable as possible and we look forward to seeing you again soon.


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Review of

Oak Lodge Care Home

from P A (Son of Resident) published on 22 April 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is very happy, she has been here since June 2024. Staff are amazing, home is clean and residents are well cared for. I would recommend this home 100%.

Reply from David Mclean, Customer Service Adviser at Oak Lodge Care Home

Thank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Please let us know if there is anything we can do to make your mother's stay as comfortable as possible.


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Review of

Oak Lodge Care Home

from J S (Sister of Resident) published on 22 April 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This home is well presented. The staff are caring and understanding, always available to speak to you. Best home I've seen.

Reply from David Mclean, Customer Service Adviser at Oak Lodge Care Home

Thank you for taking the time to leave your lovely review. It is always nice to hear words like "caring and understanding" being used to describe our care. We hope to continue providing your loved one with the best possible care.


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Review of

Maypole Care Home

from Vivien K (Sister of Resident) published on 16 April 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are very caring and bring a happy energy to their clients . I really appreciate the fact that they are respectful around my brothers needs .When I am not able to visit him one of the carers takes a phone to him( because he is blind ) and this gives us a chance to catch up . He recently
had a birthday and the staff all made it a special day -with a cake from the chef . These touches of kindness and consideration mean so much to him and me .Thanks to all the staff who look after him!

Reply from Fran Donno, Customer Service Adviser at Maypole Care Home

Thank you for your kind review. It is always wonderful to hear words like "Caring" and "Respectful" being used to describe our staff. It is lovely to hear that your Brother's birthday was so special and we are pleased to hear that you can feel at ease with him in our care. We hope to continue providing your loved one with the best possible care.


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Review of

Freelands Croft Care Home

from R F (Friend of Resident) published on 8 April 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My visits are always welcomed by all the staff. They are always kind and consistent with the people in their care. They always find time to take questions, update you and ensure your visit is important. The reception. Management/care staff are and always been in my opinion, excellent and genuine in
their assisting.

Reply from Maria Ricketts, Customer Care Adviser at Freelands Croft Care Home

Thank you for your lovely review. It is always nice to hear words like "Kind" and "Consistent" being used to describe our care. We hope to continue providing your loved one with the best possible care.


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Review of

Freelands Croft Care Home

from E J (Resident) published on 7 April 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find all the staff at the home most helpful, giving me so much advice and help as I hadn't any idea of what I had to do. All the staff at the respite team are perfect, and the financial manager is very helpful and cannot do enough for me.

Reply from Maria Ricketts, Customer Care Adviser at Freelands Croft Care Home

Thank you for your kind words. We hope our care home did everything possible to make the transition as easy as possible for your respite stay. Thank you for choosing Freelands Croft for your stay.


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Review of

Freelands Croft Care Home

from M C (Son of Resident) published on 4 April 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in Freelands Croft for 9 months. I am very happy with the care and treatment that is applied. I would recommend the home without hesitation.

Reply from David Mclean, Customer Service Adviser at Freelands Croft Care Home

Thank you for your lovely review. We are very happy to hear you can feel at ease with your mother in our care. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your mother with the best possible care and we look forward to seeing you again soon.


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Review of

Wilton Manor Care Home

from Y N (Daughter of Resident) published on 4 April 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The management have made the care home a very well organised home.everyone works as a team.this includes us being involved.the residents are treated with respect. The staff are very quick to respond to the residents needs with kindness and a smile.
I feel it is a safe and clean environment. On entering
its like home from home.

Reply from Fran Donno, Customer Service Adviser at Wilton Manor Care Home

Thank you for your kind words. It is so wonderful to hear that you can feel at ease, knowing that your loved one is safe, happy and well cared for. It is lovely to hear that you are impressed with how organised the staff at Wilton Manor are. We hope to continue providing your loved one with the best possible care.


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Review of

Freelands Croft Care Home

from Lucinda C (Next of Kin) published on 13 March 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a lovely building with superb facilities. Nice touches include displays on the wall, which are colourful and reflective. Loved the fact the doors to the bathrooms or loo are painted in a bright colour. The staff were all welcoming and friendly, and the residents we saw seemed to be happy and
content

Reply from Fran Donno, Customer Service Adviser at Freelands Croft Care Home

Thank you for your kind words. It is so wonderful to hear that you are impressed with the facilities and environment at Freelands Croft Care Home. It is always lovely to hear words like "Welcoming" and "Friendly" being used to describe our staff. Hopefully you will go away from this feeling like your loved one received the best possible care.


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Review of

Freelands Croft Care Home

from D R (Husband of Resident) published on 3 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been well cared for here at this very comfortable home. My daughter and myself have an excellent understanding of my wife's care needs due to the outstanding service given by the staff. We can't see that much more could be done for my wife's comfort, and we thank all the staff for their
continued support. Keep up the good work.

Reply from Maria Ricketts, Customer Care Adviser at Freelands Croft Care Home

Thank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Please let us know if there is anything we can do to make Your wife's stay as comfortable as possible.


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Review of

Oak Lodge Care Home

from Nicole B (Granddaughter of Resident) published on 20 February 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan has been at Oak Lodge for nearly 2 years and she has received the best care, love and respect from all who work here! From the management, carers, and cleaners to the event staff everyone goes above and beyond to look after my Nan and us all as a family. We are beyond grateful for everything
they do daily for my Nan!

Reply from Lisa Henderson, Customer Care Advisor at Oak Lodge Care Home

Thank you for your lovely review. We are very happy to hear you can feel at ease with your Nan in our care. It is great to hear that all the staff involved at Oak Lodge are providing the best possible care. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your Nan with the best possible care.


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Review of

Freelands Croft Care Home

from Ben G (Nephew of Resident) published on 19 February 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Freelands Croft Care Home is amazing, lovely staff, very clean, good parking, and great food. Staff are attentive and polite and they listen to the residents and family relatives. This care home definitely does not disappoint.

Reply from Lisa Henderson, Customer Care Advisor at Freelands Croft Care Home

Thank you for your lovely review. It is always nice to hear words like attentive and polite being used to describe our staff. We hope to continue providing your loved one with the best possible care.


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Review of

Northlands House Care Home

from V K (Resident) assisted by family/friend published on 14 February 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I enjoy activities but I don't get offered alternative meals when I don't like the menu (sometimes they are too busy to get an alternative like jacket potato or have run out). There are not enough staff, which means that I have to wait a long time when I use my bell to go to the toilet. The staff who
are here are very nice.

Reply from Lisa Henderson, Customer Care Advisor at Northlands House Care Home

Thank you for taking the time to leave us your comments. We are pleased to hear that you find the staff at Northlands House very nice. Our resident's health and well-being is an absolute priority, so we will discuss your feedback with the home's manager to help them continually improve their service. Please let us know if there is anything we can do to make your stay as comfortable as possible.


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Review of

Freelands Croft Care Home

from Ellie A (Niece of Resident) published on 10 February 2025

Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Disgusting. Absolutely disgusting, for the amount of money residents are paying to stay in the home the level of care and treatment is appalling. Would not recommend anyone to stay there. Residents are left screaming in their rooms or wandering the corridors naked. Would not recommend anyone to send
a loved one there if you care about them.

Reply from Maria Ricketts, Customer Care Adviser at Freelands Croft Care Home

Thank you for taking the time to leave your review, we're concerned about the experience you have detailed during your visit. The team at Freelands Croft are committed to delivering a high quality of care and continue to work hard to achieve this. We've spoken to the home, and they are not aware of any concerns being raised during or after your visit. Could you please contact our Feedback Team by emailing feedback@bupa.com or calling 0113 381 6293 so we could discuss this further?


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Review of

Freelands Croft Care Home

from C M (Husband of Resident) published on 30 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife has been in Freelands Croft Care Home for about 2 months now and I have found everyone treats not only the residents but visitors so well with a lot of respect at staff are always on hand to help. I think I would find it hard to find a better place for my wife to be a resident in .

Reply from Fran Donno, Customer Service Adviser at Freelands Croft Care Home

Thank you for your lovely review. It is so wonderful to hear that you are impressed with the high standards of care and respect shown by our staff at Freelands Croft Care Home. We hope to continue providing your loved one with the best possible care.


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Review of

Northlands House Care Home

from Mike W (Resident) published on 30 January 2025

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I've been resident here since November 2023 and I've noticed that the service has reduced in quality, which is rather disappointing. Over Christmas, the food has not been as good as previously and in general also.

Reply from Maria Ricketts, Customer Care Adviser at Northlands House Care Home

Thank you for taking the time to provide us with your feedback. We are sorry to hear about your concerns and we understand that the home manager and chef have already been in touch with you directly to discuss them with you. The health and well-being of our residents are an absolute priority for us, and we are continually striving to improve our service. Please do let us know if there is anything else we can do to make your stay as comfortable as possible.


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Review of

Northlands House Care Home

from Gordon B (Resident) published on 29 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy here. No responsibilities, everything is done for me.
I would be very pleased to live here for another five years - even more, health allowing!
I have particularly enjoyed being able to get to church on a Sunday morning.

Reply from Lisa Henderson, Customer Care Advisor at Northlands House Care Home

Thank you for your feedback. We are happy to hear you feel like a part of our Northlands House Care Home family. It is lovely to hear that you get to attend church on a Sunday. We hope to continue providing you with the best possible care.


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Review of

Northlands House Care Home

from J B (Resident) published on 29 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Because I now have to be in a wheelchair most of the time, I have been here for nearly three years. I particularly enjoy the activities provided for us. My favourites are the word puzzles that we are able to do on a large computer screen so we can all join in. We have visiting musicians and singers,
exercise groups, and go in the garden when possible.
In recent weeks we were taken to a local garden centre, which had a Wonderland walk displaying every aspect of Christmas and winter that you could think of. Earlier in the year we were taken on a boat adapted for a wheelchair and went around Southampton water. Other groups went on other outings. They treat us well.

Reply from Lisa Henderson, Customer Care Advisor at Northlands House Care Home

We appreciate you taking the time to leave us your comments. It is great to hear that Northlands House care home has a wide range of activities that you can join in with. We hope to continue providing you with the best possible care.


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Review of

Freelands Croft Care Home

from Michael F (Son of Resident) published on 28 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very attentive and caring staff. The care home is clean and expertly run. Always contacted if there were any issues.

Reply from Maria Ricketts, Customer Care Adviser at Freelands Croft Care Home

Thank you for your review. We hope to continue providing your loved one with the best possible care. We will certainly pass your comments on to the manager.


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Awards / Recognitions (8)

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