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Care Home Owned by Bupa Care Homes in Herefordshire

9.6 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Bupa Care Homes in Herefordshire

Only the locations & reviews in Herefordshire for Bupa Care Homes are showing below.

View the details of all 115 locations (with 9698 reviews) owned by Bupa Care Homes

Bupa Care Homes Locations in Herefordshire (1)

 

1 Care Home owned by Bupa Care Homes in Herefordshire

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Leominster Care Home

44 Bargates, Leominster HR6 8EY 

9.8 98 reviews
"Since my sister has come to the home, her health has deteriorated yet the staff continue to treat her with care, kindness and empathy. hey…"   Read all 98 reviews
Location Type Care Home

Staff take their role at Leominster very seriously to provide round the clock care to people over the age of 65. The home offers a warm welcome to anyone needing residential and nursing care, with a dedicated care team on hand to offer support for conditions… Read more about Leominster Care Home

  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • 48 Rooms

Bupa Care Homes Reviews in Herefordshire (98)

9.6
Bupa Care Homes has a Group Review Score of 9.6 (9.640) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Bupa Care Homes must have a Review Score.

Overall Experience

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Review of

Leominster Care Home

from K C (Resident) published on 13 February 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent staff. Home is very, very well kept.

Reply from Fran Donno, Customer Service Adviser at Leominster Care Home

Thank you for your kind review. We are so pleased to hear that you are impressed with the high standards of care provided by our staff. It is wonderful to hear that you are having a pleasant time during your stay with us. We hope to continue providing you with the best possible care.


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Review of

Leominster Care Home

from J W (Sister of Resident) published on 31 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my sister has come to the home, her health has deteriorated yet the staff continue to treat her with care, kindness and empathy. hey are always very professional and respect her dignity. They have been understanding as she has gradually lost her independence and always willing to listen and adapt
to meet her needs.

Reply from Fran Donno, Customer Service Adviser at Leominster Care Home

Thank you for taking the time to leave us your review. It is always lovely to hear words like "Kindness" and "Empathy" being used to describe our care and we are pleased to hear that your Sister is treated with respect by our staff at Leominster Care Home. Please let us know if there is anything we can do to make your Sister's stay as comfortable as possible.


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Review of

Leominster Care Home

from J M (Wife of Resident) published on 18 December 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A nice warm friendly welcoming care home. All members of staff were on hand to help with anything you need etc. I felt very happy when visiting, nothing was to much for them. I just want to say a big thank you to all. You do an amazing service.

Reply from Maria Ricketts, Customer Care Adviser at Leominster Care Home

Thank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your loved one with the best possible care.


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Review of

Leominster Care Home

from Guy L (Son of Resident) published on 29 November 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was at Leominster Care Home for her last 4 months. They could not have done more and could not have looked after her in a more caring, dignified way. Everything about the home is well organised, clean, accessible and focused on the residents.
We were kept informed and supported at every stage
and nothing was too much trouble.

Reply from David Mclean, Customer Service Adviser at Leominster Care Home

Thank you for taking the time to leave your review. We are sorry for your loss. We are glad to help you and your family through such a difficult time and we are very happy to hear you felt at ease with your Mum in our care. Hopefully, you will go away from this feeling like she received the best possible care.


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Review of

Leominster Care Home

from N K (Son of Resident) published on 13 November 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am delighted with the care that my mother has received at Leominster Care Home. The staff are caring, professional and have empathy with residents. Any medical issues are dealt with promptly and efficiently. The food is top quality, I could not recommend this home strongly and highly.

Reply from Rosie Smith, Customer Advisor at Leominster Care Home

Hello and thank you for taking the time to leave such a lovely review for the staff at Leominster Care Home. It is always wonderful to hear our staff described as "caring", "professional" and as having "empathy". We hope that your Mother continues to enjoy her time within the home and we are thrilled you are all so pleased with it!


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Review of

Leominster Care Home

from Phyllis D (Resident) published on 5 November 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Vey good place to be in.

Reply from David Mclean, Customer Service Adviser at Leominster Care Home

Thank you for your kind words. We are very happy to hear you can feel at ease in our care. Please let us know if there is anything we can do to make your stay as comfortable as possible.


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Review of

Leominster Care Home

from J R (Resident) published on 5 November 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Smashing home. The staff are excellent.

Reply from David Mclean, Customer Service Adviser at Leominster Care Home

Thank you for taking the time to leave your kind words. It is always nice to hear words like "Smashing home" and "staff are excellent" being used to describe our care. We hope to continue providing you with the best possible care.


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Review of

Leominster Care Home

from Lorna W (Partner of Resident) published on 31 October 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Well-organised and extremely caring staff who go over and beyond in their care and activities for the residents.

Reply from Maria Ricketts, Customer Care Adviser at Leominster Care Home

Thank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We are looking forward to seeing you again.


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Review of

Leominster Care Home

from D W (Wife of Resident) published on 9 September 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been extremely impressed with all aspects of the provision at Leominster Care Home. The home has a warm and happy atmosphere. The staff are friendly, professional and very welcoming to family members and friends who visit. They are very attentive and communicate concerns or positives very well
with family. Cleanliness cannot be faulted. The home is very well-managed and residents enjoy access to a wide range of activities and a beautiful garden. I cannot fault the home, thank you.

Reply from Rosie Smith, Customer Advisor at Leominster Care Home

Hello and thank you for taking the time to leave the staff at Leominster Care Home such a lovely review. It is great to hear home has such a "warm" and "happy" atmosphere. We are incredibly proud of our staff and it is wonderful to hear them described as "friendly", "professional" and "welcoming". Thank you so much for your kind words and best wishes.


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Review of

Leominster Care Home

from James V (Son of Resident) published on 19 August 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank all the staff at Leominster Care Home, they are all excellent. I am so grateful to all of them for the exceptional and professional care they give my mum. My mum feels happy and safe under their care and all the staff go above and beyond to make sure my mum feels comfortable. When
I visit I am very welcomed and thank you to the chef, I am able to have a meal with her. I can't thank you enough for the peace of mind it gives me knowing my mum is well cared for.

Reply from David Mclean, Customer Service Adviser at Leominster Care Home

Thank you for your lovely review. We are very happy to hear you can feel at ease with your mum in our care and it is always nice to hear words like "exceptional", "professional" and "staff go above and beyond" being used to describe our care. We will certainly pass your comments on to the manager. Please let us know if there is anything we can do to make Mum's stay as comfortable as possible.


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Review of

Leominster Care Home

from Lesley S (Friend of Resident) published on 22 July 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When my friend came from hospital she could not work her legs, hands were in general shut down. Within weeks of being now with you guys, she is working her body, she is up and ready for the day and looks alive again. You are all so friendly and always ready to go the extra mile. Thank you for being
'kind'.

Reply from David Mclean, Customer Service Adviser at Leominster Care Home

Thank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after, which is clearly showing with the progress she has made in our care home. We hope to continue providing your loved one with the best possible care and we look forward to seeing you again soon.


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Review of

Leominster Care Home

from K J (Daughter of Resident) published on 24 June 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been made very welcome, especially by Beaut the dog. She has a very pleasant room. The staff are attentive. We are satisfied all round. Well done to all!

Reply from Maria Ricketts, Customer Care Adviser at Leominster Care Home

Thank you for your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your loved one with the best possible care.


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Review of

Leominster Care Home

from Emma D (Daughter of Resident) published on 13 June 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From day one Mum has thought of Leominster as home which can only be down to every member of the team making Mum feel valued and happy. Everyone from all areas of the home goes out of their way to help and always goes the extra mile, as a family member visiting Mum, I and my family are always made welcome
and nothing is too much trouble.

Reply from Fran Donno, Customer Service Adviser at Leominster Care Home

Thank you for your feedback. We are very happy to hear you can feel at ease with your Mum in our care and we are pleased to hear that your Mum feels like part of our Leominster family. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Hopefully, you will go away from this feeling like your loved one received the best possible care.


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Review of

Leominster Care Home

from Olive W (Respite Resident) published on 1 May 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Came in for 2 weeks of respite. Everyone is very pleasant. Getting plenty of rest, nice to have meals done and the food is good.

Reply from Grace Langfield, Customer Service Adviser at Leominster Care Home

We appreciate you taking the time to leave us your comments, we are pleased to hear you felt well taken care of. Thank you for choosing Leominster for your stay.


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Review of

Leominster Care Home

from Cynthia R (Respite Resident) published on 10 April 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My stay has been a pleasurable and wonderful experience. The food has been great and a very positive part of my stay. I have to say thank you to the staff you have employed here, they have all looked after me incredibly. They have given me fun-filled moments and a pleasurable stay, they all go above
and beyond the call of duty. Also, they all have their own positive traits which blend together.

Reply from Fran Donno, Customer Service Adviser at Leominster Care Home

Thank you for your kind words. We hope Leominster Care Home did everything possible to make the transition as easy as possible and we are pleased to hear that you have had a pleasurable stay. We are glad to hear that you are impressed with the delicious meals provided. Thank you for choosing Leominster for your stay.


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Review of

Leominster Care Home

from A S (Son of Resident) published on 31 January 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When Mum was looking for somewhere to stay as she decided that she could no longer cope at home, we had no problems in coming to look around at the home and all of its facilities.
Mum has settled in very well, and everyone has been very welcoming.

Reply from David Mclean, Customer Service Adviser at Leominster Care Home

Thank you for taking the time to leave your kind review. We hope Leominster Care Home did everything possible to make the transition as easy as possible for your mum and your family. Please let us know if there is anything we can do to make her stay as comfortable as possible.


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Review of

Leominster Care Home

from Julie J (Daughter of Resident) published on 22 January 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always made to feel very welcome.
The staff are always excellent.
Always offered a hot drink and cake.
Mother has been very happy here and very well looked after; always has everything she needs and loves chatting with the staff.

Reply from David Mclean, Customer Service Adviser at Leominster Care Home

Thank you for your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Please let us know if there is anything we can do to make their stay as comfortable as possible.


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Review of

Leominster Care Home

from C M (Respite Resident) published on 27 September 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Activities could be improved, maybe something in the evenings?
Some of the activities were not on or available.

Reply from David Mclean, Customer Service Adviser at Leominster Care Home

Thank you for taking the time to leave your review. We are very happy to hear you can feel at ease in our care. We will discuss your feedback with the home’s manager to help them continually improve their service. Please let us know if there is anything we can do to make your stay as comfortable as possible.


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Review of

Leominster Care Home

from E W (Respite Resident) published on 25 July 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good.
Good Food.
My family welcomed and was able to have lunch with me. This is my second respite following an operation.

Reply from David Mclean, Customer Service Adviser at Leominster Care Home

Thank you for your kind words. We are very happy to hear you can feel at ease in our care, especially with your family being able to join you for lunch Thank you for choosing Leominster for your stay on both occasions.


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Review of

Leominster Care Home

from Julian K (Son of Resident) published on 26 June 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was admitted for short-term care following a fall. Throughout her time there, she was very well looked after by a team of caring people. Many thanks.

Reply from David Mclean, Customer Service Adviser at Leominster Care Home

Thank you for taking the time to leave your review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Hopefully, you will go away from this feeling like your loved one received the best possible care.


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Awards / Recognitions (8)

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