Bupa Care Homes in Kent | 6 Care Homes

Review of
Fountains Lodge Care Home
from C K (Son of Resident) published on 24 April 2025

Submitted via Website • Report

Overall Experience

Caring staff, lots of stimulating, entertainment, nice building with lovely gardens. My Mum is as happy as can be there. She enjoys the restaurant style meals shared with her friends...new ones each visit. All staff really engage with her. We are really pleased with the ongoing care and her home.

Reply from Fran Donno, Customer Service Adviser at Fountains Lodge Care Home

Thank you for your kind feedback. We are so pleased to hear that you are impressed with the variety of activities, high standards of care provided and lovely facilities at Fountains Lodge Care Home. It is lovely to hear that your Mum is happy and safe. We hope to continue providing your loved one with the best possible care.

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Review of
Fountains Lodge Care Home
from D F (Daughter of Resident) published on 16 April 2025

Submitted via Website • Report

Overall Experience

My mother has been a resident for 4 months. Initially, she wasn't happy being in a care home. The staff have had to deal with her difficult behaviour and abrupt treatment towards staff. She is settled now but doesn't want to participate in any activities. The staff have tried everything to coax her

out of her room. My mother is a very difficult person, and they have been working with her.

Reply from Fran Donno, Customer Service Adviser at Fountains Lodge Care Home

Thank you for taking the time to leave us your review. We are pleased to hear that our staff at Fountains Lodge are looking after your Mother well and that they have been working with her. We hope Fountains Lodge care home did everything possible to make the transition as easy as possible. Please let us know if there is anything we can do to make your Mother's stay as comfortable as possible.

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Review of
Staplehurst Manor Care Home
from K M (Regular Volunteer) published on 11 April 2025

Submitted via Postal Card • Report

Overall Experience

I have been taking my labrador Mika as a dog therapy once a month for over a year to Staplehust Manor, and I have been extremly impressed by the care, compassion and consideration shown to all the residents by all the staff. The home is immaculately clean and welcoming with flowers, and the food offered

is of the highest standard. It does not feel like a nursing home, more like a real home, where if necessary, I would be more than happy to live.

Reply from David Mclean, Customer Service Adviser at Staplehurst Manor Care Home

Thank you for your lovely review. It's always nice to hear from people in the community that come to our care home and to hear words like "extremely impressed by the care, compassion and consideration shown to all the residents. Thank you so much for bringing your Labrador Mika to our home and we couldn't be happier with the support that you both offer.

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Review of
Fountains Lodge Care Home
from T P (Son of Resident) published on 11 April 2025

Submitted via Website • Report

Overall Experience

Mum has been at Fountains Lodge since 2022 due to her complex physical and mental care needs. The care shown has been exemplary, and I have nothing but praise for the nursing staff. The facilities are always clean and well maintained, and the staff show genuine concern for the wellbeing of the residents.

I wish all care homes were this good!

Reply from David Mclean, Customer Service Adviser at Fountains Lodge Care Home

Thank you for taking the time to leave your kind review. We are glad to help you and your family through such a difficult time over the past few years and it is always nice to hear words like "exemplary" and "genuine concern" being used to describe our care. We hope to continue providing your Mum with the best possible care, and we look forward to seeing you again soon.

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Review of
Fountains Lodge Care Home
from Graeme S (Son of Resident) published on 10 April 2025

Submitted via Website • Report

Overall Experience

Cannot fault the kind and patient staff, great facilities and comfortable accommodation. The team work hard to make every day interesting and it's great to see my Dad feels truly at home, joining in with activities, enjoying the garden and loving the food. Thank you Fountains!

Reply from Grace Langfield, Customer Service Adviser at Fountains Lodge Care Home

Thank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after so well in our home. We hope to continue providing your Dad with the best possible care.

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Review of
Staplehurst Manor Care Home
from S D (Wife of Resident) published on 9 April 2025

Submitted via Postal Card • Report

Overall Experience

Very good.

Reply from Grace Langfield, Customer Service Adviser at Staplehurst Manor Care Home

Thank you for your feedback. Please let us know if there is anything else we can do to make your loved one's stay as comfortable as possible.

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Review of
Staplehurst Manor Care Home
from J W (Resident) published on 8 April 2025

Submitted via Postal Card • Report

Overall Experience

Staff would not have been more helpful!

Reply from Maria Ricketts, Customer Care Adviser at Staplehurst Manor Care Home

Thank you for your feedback. Thank you for choosing Staplehurst Manor for your stay.

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Review of
Warren Lodge Care Home
from Natalie D (Daughter of Resident) published on 2 April 2025

Submitted via Website • Report

Overall Experience

I cannot rate the staff who work here enough. They are all so kind, caring and respectful. They always take time to talk to my mum and ensure she has everything she needs and that goes for relatives too.
The home is kept really clean and smells nice.
For me it's the small touches like putting on

her makeup, spraying a little perfume on her pyjamas, presenting her pureed food so beautifully, holding her hand - nothing is too much.
Its a very difficult and emotional time placing a relative in a home but I can honestly say, I wholeheartedly recommend Warren Lodge

Reply from Maria Ricketts, Customer Care Adviser at Warren Lodge Care Home

Thank you for your lovely review. We hope Warren Lodge care home did everything possible to make the transition as easy as possible. Please let us know if there is anything we can do to make mum's stay as comfortable as possible.

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Review of
Staplehurst Manor Care Home
from H W (Daughter of Resident) published on 20 March 2025

Submitted via Postal Card • Report

Overall Experience

My mum is very well cared for, enjoys the good food and activities. I am assured mum is living her best life.

Reply from Lisa Henderson, Customer Care Advisor at Staplehurst Manor Care Home

Thank you for your feedback. It is great to hear that your Mum is well cared for at Staplehurst Manor Care Home. We hope to continue providing your Mum with the best possible care.

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Review of
Eglantine Villa Care Home
from Tina B (Daughter of Resident) published on 17 March 2025

Submitted via Website • Report

Overall Experience

We moved my Mum in to Eglantine care home in 2025. I have to say it's the best decision we could have made. She is so happy there. The staff love her and she loves them. When we visit mum we are treated as part of the Eglantine family. Highly recommend them.

Reply from Fran Donno, Customer Service Adviser at Eglantine Villa Care Home

Thank you for your lovely review. We are so pleased to hear that you feel like a part of our Eglantine Villa family and it is wonderful to hear that your Mum is happy. Please let us know if there is anything we can do to make your Mum's stay as comfortable as possible.

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Review of
Wilmington Manor Care Home
from Amanda W (Daughter of Resident) published on 11 March 2025

Submitted via Website • Report

Overall Experience

Although my mum has only been a resident in Wilmington manor Care Home for a week, she has settled in very quickly and seems very happy. My overall experience is excellent, food and activities as well.

Reply from David Mclean, Customer Service Adviser at Wilmington Manor Care Home

We appreciate you taking the time to leave us your comments. We are very happy to hear you can feel at ease with your Mum in our care at Wilmington Manor Care Home. We hope to continue providing your loved one with the best possible care.

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Review of
Broad Oak Manor Care Home
from Ken D (Resident) published on 7 March 2025

Submitted via Website • Report

Overall Experience

The food can be a school dinners, but you can ask for specific items, if they fall within the budget. The staff are usually helpful and well intentioned. I normally entertain myself and am not bothered with activities, but there are dedicated members of staff who organise activities, since local government

pay for me, I don't know about value for money

Reply from Fran Donno, Customer Service Adviser at Broad Oak Manor Care Home

Thank you for your kind words. We are pleased to hear that you are looked after and cared for well and it is always lovely to hear words like "Helpful" being used to describe our staff. Please let us know if there is anything we can do to make your stay as comfortable as possible.

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Review of
Staplehurst Manor Care Home
from Andrew E (Nephew of Resident) published on 4 March 2025

Submitted via Postal Card • Report

Overall Experience

My aunt became a resident in mid-September 2024, having broken her hip in a fall at home and subsequent surgery in late August. At 97, with increasing sight and hearing deficiencies, she has settles in well having been used to living on her own for 5 years after being widowed. The staff are caring,

the home is almost spotless and the rooms are spacious.

Reply from Maria Ricketts, Customer Care Adviser at Staplehurst Manor Care Home

Thank you for your lovely review. We are glad to help you and your family through such a difficult time. Please let us know if there is anything we can do to make your Aunt's stay as comfortable as possible.

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Review of
Eglantine Villa Care Home
from P R (Daughter of Resident) published on 3 March 2025

Submitted via Postal Card • Report

Overall Experience

The standard of care was outstanding, dad was well cared for and happy. The home was always clean and smelt fresh. The residents were very well entertained with plenty of activities. Relatives were always welcome at any part of the day, and the staff were always friendly and welcoming. We could highly

recommend this home. There was always a variety of home-cooked food on the menu too.

Reply from Lisa Henderson, Customer Care Advisor at Eglantine Villa Care Home

Thank you for your feedback. It is always nice to hear words like "Friendly" and "Welcoming" being used to describe our staff at Eglantine Villa care home. It is great to hear you could visit dad at any part of the day. It is always nice to hear from family members feeling like their loved one is cared for and looked after.

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Review of
Warren Lodge Care Home
from T A (Wife of Resident) published on 25 February 2025

Submitted via Postal Card • Report

Overall Experience

This is my third experience of my loved ones' time in a care home. One thing I absolutely love, every month a resident is resident of the day, the staff calls and lets you know how your loved one is doing, such a lovely thing to do. I vary the days of my visits but it is always the same, excellent,

in my opinion, five words describe this care home 'it's simply the best' and I feel that all care homes should be like this, but believe me they are not. I have entrusted my loved ones in their care, they do not disappoint.

Reply from Maria Ricketts, Customer Care Adviser at Warren Lodge Care Home

Thank you for your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your loved one with the best possible care. We will certainly pass your comments on to the manager.

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Review of
Staplehurst Manor Care Home
from Alison H (Daughter of Resident) published on 24 February 2025

Submitted via Postal Card • Report

Overall Experience

Caring and loving. Always on hand to assist with individual needs. Such a friendly environment and always willing to help. I couldn't have wished for better care for my Father.

Reply from Fran Donno, Customer Service Adviser at Staplehurst Manor Care Home

Thank you for your kind words. We are so pleased to hear that your Father has received such high standards of care and support during his stay and that you have felt at ease with him in our care. Hopefully, you will go away from this feeling like your loved one received the best possible care.

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Review of
Staplehurst Manor Care Home
from Sharon K (Daughter of Resident) published on 31 January 2025

Submitted via Postal Card • Report

Overall Experience

The period after Christmas can be quite depressing. The staff at Staplehurst Manor Care Home go above and beyond to engage residents in daily activities, great imagination and creativity are used to create a wonderful series of interacting and engaging activities. Senior activity coordinator, is an

incredible asset to Staplehurst.

Reply from Maria Ricketts, Customer Care Adviser at Staplehurst Manor Care Home

Thank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Please let us know if there is anything we can do to make mum's stay as comfortable as possible.

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Review of
Staplehurst Manor Care Home
from Craig D (Son-in-law of Resident) published on 31 January 2025

Submitted via Website • Report

Overall Experience

My mother-in-law moved into Staplehurst Manor Care Home during the summer. From day one she has been delighted by the caring family feel, amazing home cooked food and the excellent activities and entertainment. The staff are all so wonderful, caring and friendly, a real highlight of the home.
It's

been such a relief to us to have found such a special place.

Reply from Maria Ricketts, Customer Care Adviser at Staplehurst Manor Care Home

Thank you for your feedback. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your loved one with the best possible care.

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Review of
Broad Oak Manor Care Home
from H A (Daughter of Resident) published on 29 January 2025

Submitted via Website • Report

Overall Experience

Mum has been at Broad Oak Manor for 8 years and staff work very hard to create a warm and welcoming environment for residents and family members.
I have peace of mind knowing that Mum is safe and well cared for. The staff are excellent and cope with the challenges of the work with good humour and kindness.

I appreciate being able to be with Mum at any time of day or night, particularly when she isn't feeling too well. It feels like a home from home. I'm very involved with all aspects of Mum's care and staff are very supportive of this.
When it was Mum's 100th birthday last year - staff pulled out all the stops to make it a special and memorable event for Mum. High praise for all the staff.

Reply from David Mclean, Customer Service Adviser at Broad Oak Manor Care Home

Thank you for taking the time to leave your kind words. We are happy to hear you feel like a part of our Broad Oak family and we are very happy to hear you can feel at ease with your Mum in our care. It is always nice to hear words like "excellent and cope with the challenges of work with good humour and kindness" being used to describe our care. We hope to continue providing your Mum with the best possible care and we look forward to seeing you again soon.

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Review of
Broad Oak Manor Care Home
from S C (Niece of Resident) published on 29 January 2025

Submitted via Website • Report

Overall Experience

Since moving into Broad Oak Manor my aunt has made many friends among the residents and staff. She has settled well. Everyone is caring and considerate of her needs. I cannot praise them highly enough.

Reply from David Mclean, Customer Service Adviser at Broad Oak Manor Care Home

Thank you for taking the time to leave your lovely review. We are very happy to hear you can feel at ease with your Aunt in our care and we hope Broad Oak Manor care home did everything possible to make the transition as easy as possible. We hope to continue providing your Aunt with the best possible care.

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Care Homes Owned by Bupa Care Homes in Kent

Bupa Care Homes Locations in Kent (6)

Bupa Care Homes Reviews in Kent (547)

Fountains Lodge Care Home

Fountains Lodge Care Home

Staplehurst Manor Care Home

Fountains Lodge Care Home

Fountains Lodge Care Home

Staplehurst Manor Care Home

Staplehurst Manor Care Home

Warren Lodge Care Home

Staplehurst Manor Care Home

Eglantine Villa Care Home

Wilmington Manor Care Home

Broad Oak Manor Care Home

Staplehurst Manor Care Home

Eglantine Villa Care Home

Warren Lodge Care Home

Staplehurst Manor Care Home

Staplehurst Manor Care Home

Staplehurst Manor Care Home

Broad Oak Manor Care Home

Broad Oak Manor Care Home

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