Bupa Care Homes in Kent | 6 Care Homes

Review of
Staplehurst Manor Care Home
from H W (Daughter of Resident) published on 20 March 2025

Submitted via Postal Card • Report

Overall Experience

My mum is very well cared for, enjoys the good food and activities. I am assured mum is living her best life.

Reply from Lisa Henderson, Customer Care Advisor at Staplehurst Manor Care Home

Thank you for your feedback. It is great to hear that your Mum is well cared for at Staplehurst Manor Care Home. We hope to continue providing your Mum with the best possible care.

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Review of
Eglantine Villa Care Home
from Tina B (Daughter of Resident) published on 17 March 2025

Submitted via Website • Report

Overall Experience

We moved my Mum in to Eglantine care home in 2025. I have to say it's the best decision we could have made. She is so happy there. The staff love her and she loves them. When we visit mum we are treated as part of the Eglantine family. Highly recommend them.

Reply from Fran Donno, Customer Service Adviser at Eglantine Villa Care Home

Thank you for your lovely review. We are so pleased to hear that you feel like a part of our Eglantine Villa family and it is wonderful to hear that your Mum is happy. Please let us know if there is anything we can do to make your Mum's stay as comfortable as possible.

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Review of
Wilmington Manor Care Home
from Amanda W (Daughter of Resident) published on 11 March 2025

Submitted via Website • Report

Overall Experience

Although my mum has only been a resident in Wilmington manor Care Home for a week, she has settled in very quickly and seems very happy. My overall experience is excellent, food and activities as well.

Reply from David Mclean, Customer Service Adviser at Wilmington Manor Care Home

We appreciate you taking the time to leave us your comments. We are very happy to hear you can feel at ease with your Mum in our care at Wilmington Manor Care Home. We hope to continue providing your loved one with the best possible care.

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Review of
Broad Oak Manor Care Home
from Ken D (Resident) published on 7 March 2025

Submitted via Website • Report

Overall Experience

The food can be a school dinners, but you can ask for specific items, if they fall within the budget. The staff are usually helpful and well intentioned. I normally entertain myself and am not bothered with activities, but there are dedicated members of staff who organise activities, since local government

pay for me, I don't know about value for money

Reply from Fran Donno, Customer Service Adviser at Broad Oak Manor Care Home

Thank you for your kind words. We are pleased to hear that you are looked after and cared for well and it is always lovely to hear words like "Helpful" being used to describe our staff. Please let us know if there is anything we can do to make your stay as comfortable as possible.

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Review of
Staplehurst Manor Care Home
from Andrew E (Nephew of Resident) published on 4 March 2025

Submitted via Postal Card • Report

Overall Experience

My aunt became a resident in mid-September 2024, having broken her hip in a fall at home and subsequent surgery in late August. At 97, with increasing sight and hearing deficiencies, she has settles in well having been used to living on her own for 5 years after being widowed. The staff are caring,

the home is almost spotless and the rooms are spacious.

Reply from Maria Ricketts, Customer Care Adviser at Staplehurst Manor Care Home

Thank you for your lovely review. We are glad to help you and your family through such a difficult time. Please let us know if there is anything we can do to make your Aunt's stay as comfortable as possible.

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Review of
Eglantine Villa Care Home
from P R (Daughter of Resident) published on 3 March 2025

Submitted via Postal Card • Report

Overall Experience

The standard of care was outstanding, dad was well cared for and happy. The home was always clean and smelt fresh. The residents were very well entertained with plenty of activities. Relatives were always welcome at any part of the day, and the staff were always friendly and welcoming. We could highly

recommend this home. There was always a variety of home-cooked food on the menu too.

Reply from Lisa Henderson, Customer Care Advisor at Eglantine Villa Care Home

Thank you for your feedback. It is always nice to hear words like "Friendly" and "Welcoming" being used to describe our staff at Eglantine Villa care home. It is great to hear you could visit dad at any part of the day. It is always nice to hear from family members feeling like their loved one is cared for and looked after.

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Review of
Warren Lodge Care Home
from T A (Wife of Resident) published on 25 February 2025

Submitted via Postal Card • Report

Overall Experience

This is my third experience of my loved ones' time in a care home. One thing I absolutely love, every month a resident is resident of the day, the staff calls and lets you know how your loved one is doing, such a lovely thing to do. I vary the days of my visits but it is always the same, excellent,

in my opinion, five words describe this care home 'it's simply the best' and I feel that all care homes should be like this, but believe me they are not. I have entrusted my loved ones in their care, they do not disappoint.

Reply from Maria Ricketts, Customer Care Adviser at Warren Lodge Care Home

Thank you for your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your loved one with the best possible care. We will certainly pass your comments on to the manager.

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Review of
Staplehurst Manor Care Home
from Alison H (Daughter of Resident) published on 24 February 2025

Submitted via Postal Card • Report

Overall Experience

Caring and loving. Always on hand to assist with individual needs. Such a friendly environment and always willing to help. I couldn't have wished for better care for my Father.

Reply from Fran Donno, Customer Service Adviser at Staplehurst Manor Care Home

Thank you for your kind words. We are so pleased to hear that your Father has received such high standards of care and support during his stay and that you have felt at ease with him in our care. Hopefully, you will go away from this feeling like your loved one received the best possible care.

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Review of
Staplehurst Manor Care Home
from Sharon K (Daughter of Resident) published on 31 January 2025

Submitted via Postal Card • Report

Overall Experience

The period after Christmas can be quite depressing. The staff at Staplehurst Manor Care Home go above and beyond to engage residents in daily activities, great imagination and creativity are used to create a wonderful series of interacting and engaging activities. Senior activity coordinator, is an

incredible asset to Staplehurst.

Reply from Maria Ricketts, Customer Care Adviser at Staplehurst Manor Care Home

Thank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Please let us know if there is anything we can do to make mum's stay as comfortable as possible.

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Review of
Staplehurst Manor Care Home
from Craig D (Son-in-law of Resident) published on 31 January 2025

Submitted via Website • Report

Overall Experience

My mother-in-law moved into Staplehurst Manor Care Home during the summer. From day one she has been delighted by the caring family feel, amazing home cooked food and the excellent activities and entertainment. The staff are all so wonderful, caring and friendly, a real highlight of the home.
It's

been such a relief to us to have found such a special place.

Reply from Maria Ricketts, Customer Care Adviser at Staplehurst Manor Care Home

Thank you for your feedback. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your loved one with the best possible care.

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Review of
Broad Oak Manor Care Home
from H A (Daughter of Resident) published on 29 January 2025

Submitted via Website • Report

Overall Experience

Mum has been at Broad Oak Manor for 8 years and staff work very hard to create a warm and welcoming environment for residents and family members.
I have peace of mind knowing that Mum is safe and well cared for. The staff are excellent and cope with the challenges of the work with good humour and kindness.

I appreciate being able to be with Mum at any time of day or night, particularly when she isn't feeling too well. It feels like a home from home. I'm very involved with all aspects of Mum's care and staff are very supportive of this.
When it was Mum's 100th birthday last year - staff pulled out all the stops to make it a special and memorable event for Mum. High praise for all the staff.

Reply from David Mclean, Customer Service Adviser at Broad Oak Manor Care Home

Thank you for taking the time to leave your kind words. We are happy to hear you feel like a part of our Broad Oak family and we are very happy to hear you can feel at ease with your Mum in our care. It is always nice to hear words like "excellent and cope with the challenges of work with good humour and kindness" being used to describe our care. We hope to continue providing your Mum with the best possible care and we look forward to seeing you again soon.

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Review of
Broad Oak Manor Care Home
from S C (Niece of Resident) published on 29 January 2025

Submitted via Website • Report

Overall Experience

Since moving into Broad Oak Manor my aunt has made many friends among the residents and staff. She has settled well. Everyone is caring and considerate of her needs. I cannot praise them highly enough.

Reply from David Mclean, Customer Service Adviser at Broad Oak Manor Care Home

Thank you for taking the time to leave your lovely review. We are very happy to hear you can feel at ease with your Aunt in our care and we hope Broad Oak Manor care home did everything possible to make the transition as easy as possible. We hope to continue providing your Aunt with the best possible care.

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Review of
Eglantine Villa Care Home
from P T (Wife of Resident) published on 29 January 2025

Submitted via Postal Card • Report

Overall Experience

Husband has been in this care home for 12 years. Over that period, care changed from good to moderate. In the last 2 years, you had the feeling that it was homely and more care given to residents. I understand it is not an easy profession and I am grateful.

Reply from David Mclean, Customer Service Adviser at Eglantine Villa Care Home

Thank you for taking the time to leave your review. I'm glad that you have the feeling that the home is becoming more homely in recent years and hope to continue providing your loved one with the best possible care. Please let us know if there is anything we can do to make your husband's stay as comfortable as possible.

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Review of
Fountains Lodge Care Home
from L K (Daughter-in-law of Resident) published on 28 January 2025

Submitted via Website • Report

Overall Experience

Fountains Lodge is a warm and welcoming place where my mother in law feels comfortable and safe. It is reassuring for us to know that she is well cared for and settled. The staff obviously know the residents well and engage with them in a kind and caring way; a friendly word or a gentle squeeze of the

hand means such a lot to mum. We couldn't have chosen a better place.

Reply from Lisa Henderson, Customer Care Advisor at Fountains Lodge Care Home

We appreciate you taking the time to leave us your comments. It is always nice to hear from family members feeling like their loved one is cared for and looked after. It is lovely to hear that your mother-in-law feels safe and comfortable in Fountains Lodge. We hope to continue providing your loved one with the best possible care.

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Review of
Warren Lodge Care Home
from Belinda C (Sister of Resident) published on 28 January 2025

Submitted via Postal Card • Report

Overall Experience

I must praise the staff who are all exceptional. Extremely satisfied with their care and treatment.

Reply from Maria Ricketts, Customer Care Adviser at Warren Lodge Care Home

Thank you for your review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We will certainly pass your comments on to the manager.

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Review of
Fountains Lodge Care Home
from S C (Daughter of Resident) published on 24 January 2025

Submitted via Website • Report

Overall Experience

Christmas Jumper Day. I had a lovely morning with Mum at Fountain Lodge today. There was tea, mince pies, lots of selfies, and laughs. The staff put a lot of effort into the day—everyone had a Christmas jumper on and was very good at making residents feel special and have a good time.

Reply from Lisa Henderson, Customer Care Advisor at Fountains Lodge Care Home

Thank you for your feedback. It is great to hear that your Mum had a lovely day at Fountain Lodge Care Home with the staff and other residents. We hope to continue providing your loved one with the best possible care.

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Review of
Staplehurst Manor Care Home
from L D (Niece of Resident) published on 23 January 2025

Submitted via Website • Report

Overall Experience

My thanks to the wonderful team at Staplehurst Manor Care Home. My uncle moved in during 2023 and was very happy there. He trusted the staff, whom he said just 'quietly got things done'.
From my perspective, I liked the fact that they talked to him not me, about what he wanted. It was one of the only

places that did that when we looked at homes with him.
He did like the aesthetics of the manor buildings, he was rather delighted to live in a manor. Although he had a very small room, it had a lovely outlook over the garden. Although he could have moved to a larger room, he decided not to, and personalised his with his pictures, books, ornaments, and wine rack!
Throughout his time there he had support for his many particular interests including helping setting up his attendance at his beloved online lectures. He appreciated the outside grounds and enjoyed the poetry sessions in particular. He said that the food was in abundance and the homemade cakes.

Reply from Maria Ricketts, Customer Care Adviser at Staplehurst Manor Care Home

Thank you for your lovely review. We hope Staplehurst Manor care home did everything possible to make the transition as easy as possible. Thank you for choosing Staplehurst Manor.

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Review of
Eglantine Villa Care Home
from P T (Son of Resident) published on 17 January 2025

Submitted via Website • Report

Overall Experience

We used the respite service for about 10 days for my mum, who has dementia, as we were going abroad. The staff were very friendly, they helped Mum settle in very quickly. They were very attentive to our queries and Mum's needs, this helped put our anxieties at ease. The staff were very professional

and pleasant at all times across the board.

Reply from David Mclean, Customer Service Adviser at Eglantine Villa Care Home

Thank you for your kind words. We hope Eglantine Villa care home did everything possible to make the transition as easy as possible and it is always nice to hear words like "very professional and pleasant" being used to describe our care. Hopefully you will go away from this feeling like your loved one received the best possible care and thank you for choosing Eglantine Villa for their stay.

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Review of
Staplehurst Manor Care Home
from D L (Daughter of Resident) published on 13 January 2025

Submitted via Postal Card • Report

Overall Experience

My Mother is very happy at Staplehurst Manor Care Home.
All the staff are friendly and kind, they all appear to really enjoy their work and it shows with the care they show the residents.
The food is delicious and the chef speaks to all the residents individually to plan their week's meal.
The activities

are well thought out and include everyone no matter what their mobility is.

Reply from Fran Donno, Customer Service Adviser at Staplehurst Manor Care Home

Thank you for leaving your kind words. We are so pleased to hear that you are impressed with the high standards of care provided, delicious meals, and fun activities provided at Staplehurst Manor Care Home. It is lovely to hear that your Mother is very happy and that you can feel at ease with her in our care. If there is anything we can do to make your Mother's stay even more comfortable, please do let us know.

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Review of
Warren Lodge Care Home
from Lawrence C (Son of Resident) published on 8 January 2025

Submitted via Postal Card • Report

Overall Experience

On the whole very good, Mum has been accommodated and has been quite content with her stay. Her level of capacity I feel is somewhat higher than most residents so gainful companionship and communication is somewhat limited. Mum celebrated her 90th birthday in October. Warren Lodge supplied a fantastic

party buffet and it was attended by family and friends so a massive thank you to the management and staff.

Reply from Maria Ricketts, Customer Care Adviser at Warren Lodge Care Home

Thank you for your kind words. We hope Warren Lodge Care Home did everything possible to make the transition as easy as possible. We will discuss your feedback with the home's manager to help them continually improve their service and maybe find activities that can help with Mum's stay.

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Care Homes Owned by Bupa Care Homes in Kent

Bupa Care Homes Locations in Kent (6)

Bupa Care Homes Reviews in Kent (540)

Staplehurst Manor Care Home

Eglantine Villa Care Home

Wilmington Manor Care Home

Broad Oak Manor Care Home

Staplehurst Manor Care Home

Eglantine Villa Care Home

Warren Lodge Care Home

Staplehurst Manor Care Home

Staplehurst Manor Care Home

Staplehurst Manor Care Home

Broad Oak Manor Care Home

Broad Oak Manor Care Home

Eglantine Villa Care Home

Fountains Lodge Care Home

Warren Lodge Care Home

Fountains Lodge Care Home

Staplehurst Manor Care Home

Eglantine Villa Care Home

Staplehurst Manor Care Home

Warren Lodge Care Home

Awards / Recognitions (8)

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