Bupa Care Homes in Leicestershire | 2 Care Homes

Review of
Aylesham Court Care Home
from Helen W (Daughter of Resident) published on 19 March 2025

Submitted via Postal Card • Report

Overall Experience

What can I say about Aylesham Court. The staff are absolutely amazing. They cannot do enough for their residents or their families. The rooms are clean and tidy, never has a piece of Dads clothing gone missing during the washing period. The whole home is just brilliant. I cannot recommend this place

highly enough. My mum went to Aylesham Court for resbite care and didn't want to leave!!!

Reply from Lisa Henderson, Customer Care Advisor at Aylesham Court Care Home

We appreciate you taking the time to leave us your comments. We are very happy to hear you can feel at ease with your Dad in our care. We hope to continue providing your Dad with the best possible care at Aylesham Court Care Home.

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Review of
Aylesham Court Care Home
from L G (Wife of Resident) published on 14 March 2025

Submitted via Postal Card • Report

Overall Experience

All the staff are wonderful, food very good, very clean and warm. Nurses and carers are brilliant and always polite and professional. 10/10.

Reply from Fran Donno, Customer Service Adviser at Aylesham Court Care Home

Thank you for your kind review. We are pleased to hear that you are impressed with the high standards of care provided, delicious meals provided and the clean environment at Aylesham Court Care Home. It is always wonderful to hear words like "Polite" and "Professional" being used to describe our staff. We hope to continue providing your loved one with the best possible care.

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Review of
Ashby Court Care Home
from Andrew T (Son of Resident) published on 11 March 2025

Submitted via Postal Card • Report

Overall Experience

Ashby Court Nursing Home provides excellent care for my mother with a dedicated staff who prioritize the well being of the residents. The facility is clean and well maintained with an excellent variety of activities to keep all residents engaged, which mother enjoys immensely. As a family we feel that

mum is safe and comfortable here and we appreciate the open communication with all the staff and management at Ashby Court.

Reply from Lisa Henderson, Customer Care Advisor at Ashby Court Care Home

We appreciate you taking the time to leave us your comments. We are very happy to hear you can feel at ease with your Mother in our care. It is always nice to hear words like "Dedicated" being used to describe our staff at Ashby Court Care Home. We hope to continue providing your Mother with the best possible care.

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Review of
Ashby Court Care Home
from Mollie S (Granddaughter of Resident) published on 7 March 2025

Submitted via Website • Report

Overall Experience

My nanna has been in this care home for the last 8+ years. The first couple of years also spent with my grandad who has sadly passed away. They lived together in a double room on the dementia unit which was very accommodating. I would often visit them both in the living room which was lovely and inviting

and the staff were always friendly. The staff made my grandads final few days very comfortable and peaceful for him which we are very grateful for. Nanna is now in the nursing unit and she has a lovely room with bright light and lots of pictures on her wall. I have always had a great experience with all of the nursing staff who seem happy to be at work and have a lovely relationship with my nanna. She is always dressed well and clean. The food is prepared to a high standard and smells great. I will always speak highly of this care home.

Reply from Fran Donno, Customer Service Adviser at Ashby Court Care Home

Thank you for your kind words. We are glad to help you and your family through such a difficult time and we are saddened to hear about your loss. It is so wonderful to hear that you feel like a part of our Ashby Court family and that you have been supported through these times. We are so happy to hear that you can feel at ease with your loved one in our care and that you are impressed with the high standards of care provided. We hope to continue providing your loved one with the best possible care.

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Review of
Ashby Court Care Home
from Martin S (Grandson of Resident) published on 5 March 2025

Submitted via Website • Report

Overall Experience

Always had a pleasant experience when visiting my Grandma. The care home is clean and tidy, the staff are very friendly. I've also experienced my Grandma getting great care when I arrived. It's a very secure safe space.

Reply from Maria Ricketts, Customer Care Adviser at Ashby Court Care Home

Thank you for your lovely review. We are very happy to hear you can feel at ease with your Grandma in our care. We hope to continue providing your loved one with the best possible care.

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Review of
Ashby Court Care Home
from N C (Son of Resident) published on 19 February 2025

Submitted via Postal Card • Report

Overall Experience

Her room has a large plastered patch on the wall that has been there for a year. Considering the cost of the room, I would expect redecoration. The staff are lovely and they lay on activities most weeks which is nice. The cost is incredibly high.

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Review of
Aylesham Court Care Home
from T B (Wife of Resident) published on 4 February 2025

Submitted via Website • Report

Overall Experience

My husband went into the home in November 2024 with lung problems which meant he was on oxygen 24/7. The manager said this was something the home could cope with. The nursing staff did not seem to have any experience with oxygen concentrators or NIV machines. My husband's oxygen became detached one

day and he was left with no oxygen for 7 minutes and unable to breathe, this was despite buzzing for help and shouting for help. The excuse was they were busy serving meals. They did apologise when I complained and said they would respond straight away in the future. Unfortunately, my husband was only in the home 10 days before he passed, he was seen the day before he died by the doctor but no one picked up on how poorly he was. He passed away in the early hours of the next morning and I was informed at 3am by phone that he had already died, I therefore believe no one checked on him in the night. They heard his machine bleeping went in and he was dying but no one called me until he had passed.

Reply from Maria Ricketts, Customer Care Adviser at Aylesham Court Care Home

Thank you for your feedback. We have a genuine regard for all of our residents. We are sorry to hear about your experience with us and take your review extremely seriously. We have raised your concerns with the home's manager who will contact you directly to arrange a meeting to discuss the issues you've raised. In the meantime, if you would like to contact our Risk and Governance team on 0113 360 4806 they are also on hand to discuss further.

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Review of
Ashby Court Care Home
from Stephen H (Son of Resident) published on 31 January 2025

Submitted via Website • Report

Overall Experience

Overall the care home caters for my mum's needs. Issues have been resolved, ie upgrade of my mum's room, following an email from myself. Maybe internal reviews/checklists need to be established by management, to ensure the above is resolved before any complaint.
Have had mixed reviews about the standard

of food, cannot really comment as I'm not there when they receive the meals.
Would like to see some justification regarding the price increase.

Reply from Maria Ricketts, Customer Care Adviser at Ashby Court Care Home

We are sorry that the decorating and upgrade of mum's room was reactive. Once the issues were raised, the home responded to and completed the work in a very short space of time. There is a programme of redecoration and renewal in the home to ensure the environment is well decorated in all areas. Our Head Chef takes feedback from the residents on menu choices and implements these according to the feedback. There is a Residents' Committee that meet every month to ensure the residents' voices are heard where things like food choices and activities are concerned. Please let us know if there is anything we can do to make your mums stay as comfortable as possible.

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Review of
Ashby Court Care Home
from J K (Wife of Resident) published on 31 January 2025

Submitted via Website • Report

Overall Experience

My husband has been in the home a few months now and seems settled with all the staff being very friendly. They have plenty of activities going on daily with some really good ones visiting playing music and singing in particular.
Just before Christmas a new chef arrived and since then he's made lots

of lovely dishes and cakes that everyone enjoys. The food is really appetising even those on special diets are catered for and those on soft food diets have food piped to look like proper meals. Also if there's nothing on the menu a person likes they make sure they get them something to eat that they enjoy.
They have recently made a coffee area in the main entrance hall which gives it a feeling of walking into a 5-star hotel, not a nursing home.
Somewhere I can fully recommend.

Reply from Fran Donno, Customer Service Adviser at Ashby Court Care Home

Thank you for your lovely review. It is so wonderful to hear that you are impressed with the delicious meals, fun activities and high standards of care provided at Ashby Court Care Home. It is brilliant to hear that your husband has settled in well and that you can feel at ease with him in our care. We hope to continue providing your loved one with the best possible care.

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Review of
Ashby Court Care Home
from Sarah W (Daughter of Resident) published on 30 January 2025

Submitted via Website • Report

Overall Experience

My mum came to Ashby Court for respite care after being in hospital. Since she arrived she has improved a great deal. All the staff are so kind, helpful and friendly. I feel that they are very professional and organised when discussing medication and they always involve me in decisions. I would recommend

Ashby Court as a safe, welcoming home-from-home environment.

Reply from Maria Ricketts, Customer Care Adviser at Ashby Court Care Home

Thank you for your kind words. We are very happy to hear you can feel at ease with your mother in our care. We hope to continue providing your loved one with the best possible care.

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Review of
Aylesham Court Care Home
from Rachel B (Granddaughter of Resident) published on 17 December 2024

Submitted via Website • Report

Overall Experience

My grandma has been at Aylesham Court Care Home for around 8 months and I cannot fault the care at all. The staff are amazing, kind and caring but genuinely care! They look after us as well as Grandma! We are always kept up to date with changes to her wellbeing.

Reply from Maria Ricketts, Customer Care Adviser at Aylesham Court Care Home

Thank you for your lovely review. It is always nice to hear words like "Amazing" and "Kind" being used to describe our care. Please let us know if there is anything we can do to make your grandma's stay as comfortable as possible.

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Review of
Aylesham Court Care Home
from Darren C (Son of Resident) published on 25 November 2024

Submitted via Website • Report

Overall Experience

My mother was a resident at Aylesham Court for 3 months prior to her passing away in September, the nursing care she received was exceptional, and she was treated with care and dignity at every stage, unfortunately, she passed away whilst we were on holiday, but there was a staff member with her all

the time in her final hours, two members of staff even staying after their shifts had ended to be with her. We cannot recommend this home enough. Many thanks for looking after Mum (and us) like you did, we really appreciate it.

Reply from Rosie Smith, Customer Advisor at Aylesham Court Care Home

Hello and thank you for leaving such a lovely review for the staff at Aylesham Court Care Home. Firstly we would like to offer our condolences for your mother's passing in September. We are so pleased that you feel she was treated with "care and dignity" at every stage. We are touched that our staff were there to support both you and your mother during this time and wish you all the best.

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Review of
Aylesham Court Care Home
from A D (Daughter of Resident) published on 13 November 2024

Submitted via Postal Card • Report

Overall Experience

Staff are always friendly, professional and helpful. They are very supportive and look after my mum really well.

Reply from Fran Donno, Customer Service Adviser at Aylesham Court Care Home

We appreciate you taking the time to leave us your lovely review. It is always wonderful to hear words like "Friendly", "Professional" and "Helpful" being used to describe our staff. We are so pleased to hear that your Mum is looked after and cared for well and that you can feel at ease with your Mum in our care. If there is anything we can do to make your loved ones stay even more comfortable, please do let us know.

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Review of
Aylesham Court Care Home
from M R (Great-granddaughter of Resident) published on 17 September 2024

Submitted via Website • Report

Overall Experience

Best care home ever, the best staff makes you feel welcome and at home. Great care for visitors and residents nobody could do better than this care home looked after my nana so well that I'll never forget this place.

Reply from Maria Ricketts, Customer Care Adviser at Aylesham Court Care Home

Thank you for your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Hopefully, you will go away from this feeling like your loved one received the best possible care.

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Review of
Aylesham Court Care Home
from C J (Daughter of Resident) published on 6 September 2024

Submitted via Postal Card • Report

Overall Experience

Mum has been in Aylesham Court for over 3 years now. Her needs have changed over this time and the staff have been excellent in identifying, implementing, and communicating with family to ensure Mum's care continues to be met in a kind, caring, and professional manner.
Mum's communication is extremely

poor but staff are very 'tuned in' to any changes Mum displays and deal with these immediately.
The most important thing is, that Mum says she likes it in the home and continues to smile. Well done all.

Reply from David Mclean, Customer Service Adviser at Aylesham Court Care Home

Thank you for your kind words. We are very happy to hear you can feel at ease with your Mum in our care and it is always nice to hear words like "kind, caring and professional" being used to describe our care. We hope to continue providing your Mum with the best possible care and we look forward to seeing you again soon.

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Review of
Ashby Court Care Home
from Michaela D (Niece of Resident) published on 5 September 2024

Submitted via Website • Report

Overall Experience

My Aunty has thrived since going into her new home. She is very happy and the care she receives is second to none. She enjoys the food and the choices she has. It is such a friendly and welcoming place to visit, all staff say hello and are friendly when you visit. We feel so fortunate to know Aunty

is happy and enjoys living there thank you all so much!

Reply from Rosie Smith, Customer Advisor at Ashby Court Care Home

Thank you for leaving such a lovely review for the staff at Ashby Court Care Home. It is wonderful to hear that your Aunt is thriving within the home! It is always brilliant to hear that our care is "second to none". You are welcome to visit the home at any time and are thrilled that your loved one is so happy there!

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Review of
Aylesham Court Care Home
from Marilyn P (Daughter of Resident) published on 3 September 2024

Submitted via Website • Report

Overall Experience

My mother was very happy in the care home.
She was well cared for and treated with dignity and respect.
The carers were kind and compassionate and took an interest in her.
She particularly enjoyed the activities which were ongoing and the outings.

Reply from Maria Ricketts, Customer Care Adviser at Aylesham Court Care Home

Thank you for your kind words. It is always nice to hear words like "Respect" and "Compassionate" being used to describe our care.

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Review of
Aylesham Court Care Home
from I W (Husband of Resident) published on 3 September 2024

Submitted via Postal Card • Report

Overall Experience

Some carers are better than others of course. Often no one comes when you ring the bell, just walk past. The variety of food is poor, quality ok. Some carers put tablets down and leave them, some put them in my wife's mouth. She can put them in herself. Not enough things to do - when having trips out,

come and ask me, please. Clothes etc keep going missing.
Some staff are very friendly and helpful, a couple especially so. Not happy that people don't seem to help to commode at night. My wife likes to garden and would appreciate the chance to do more. Overall reasonably happy.

Reply from David Mclean, Customer Service Adviser at Aylesham Court Care Home

Thank you for taking the time to leave your review. We have a genuine regard for all of our residents and our resident's health and well-being is an absolute priority. We will discuss your feedback with the home's manager to help them continually improve their service. Please let us know if there is anything we can do to make your wife's stay as comfortable as possible.

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Review of
Aylesham Court Care Home
from S M (Daughter of Resident) published on 2 September 2024

Submitted via Postal Card • Report

Overall Experience

Mum has settled in well and has been very well looked after by all the staff who always have a smile for her and a chat.

Reply from Rosie Smith, Customer Advisor at Aylesham Court Care Home

Thank you for taking the time to leave a review for Aylesham Court Care Home. We are thrilled that your Mum has settled in so well to the home. It is lovely that she has bonded with the staff and that they take the time to smile and chat with her. We hope Mum continues to enjoy her stay in the home.

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Review of
Aylesham Court Care Home
from M R (Resident) published on 27 August 2024

Submitted via Postal Card • Report

Overall Experience

I am quite happy here but things have changed somewhat since I came. New systems are good! The staff are all caring and considerate but they do not have the time to do all they are expected to do. This counts all staff, house, kitchen, and caring staff. I feel safe which is the main thing.

Reply from Rosie Smith, Customer Advisor at Aylesham Court Care Home

Thank you for taking the time to leave the staff at Aylesham Court Care Home a review. We are thrilled that you feel safe and happy in the home. We also appreciate that the staff are so busy within the home delivering the care needed and take on board your comments. Best wishes and we hope you continue to enjoy your stay at the home.

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Care Homes Owned by Bupa Care Homes in Leicestershire

Bupa Care Homes Locations in Leicestershire (2)

Bupa Care Homes Reviews in Leicestershire (146)

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