Care Homes Owned by Bupa Care Homes in London

9.6 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by Bupa Care Homes in London

Only the locations & reviews in London for Bupa Care Homes are showing below.

View the details of all 115 locations (with 9800 reviews) owned by Bupa Care Homes

Bupa Care Homes Locations in London (21)

 

21 Care Homes owned by Bupa Care Homes in London

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The Highgate Care Home

12 Hornsey Lane, Highgate, London N6 5LX 

9.9 59 reviews
"The Highgate Nursing Home is run by an amazing team of managers (including the area manager), carers and staff (especially the night carers…"   Read all 59 reviews
Location Type Care Home

The Highgate Care Home provides nursing and residential care for both older people with complex care needs and younger adults with physical disabilities. Convalescence (recovering from an operation), respite and palliative care plans are also available,… Read more about The Highgate Care Home

  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Short Term/Respite
  • Palliative Care
  • Younger Adults
  • 55 Rooms
Elmstead Care Home

104 Elmstead Lane, Chislehurst BR7 5EL 

9.8 77 reviews
"I visited a relative for the first time last week and was very pleased to see how lovely the decor and surroundings are. The care home…"   Read all 77 reviews
Location Type Care Home

Elmstead is a 40-bedded residential home which includes a 12 bedded safe environment for residential dementia care, welcoming both long and short-term stays. The home has good transport links with a regular bus route going to Bromley and Eltham stopping… Read more about Elmstead Care Home

  • Care Provided
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • 41 Rooms
The Arkley Care Home

140 Barnet Road, Arkley, Barnet EN5 3LJ 

9.8 90 reviews
"Very friendly staff and manager who have helped my mum settle into the home quickly. Good food, range of activities and always made to feel…"   Read all 90 reviews
Location Type Care Home

The Arkley has been purpose-built to achieve quality nursing and residential care packages, welcoming both short and longer-term stays. Carers are experienced in palliative and post-operative convalescence care, as well as in helping younger adults with… Read more about The Arkley Care Home

  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • Younger Adults
  • 54 Rooms
Clare House Care Home

Harefield Road, Uxbridge UB8 1PP 

9.7 59 reviews
"We couldn't have found a better place for my stepdad. Everyone at the home was lovely, kind, engaging, and interested in him. Once he'd…"   Read all 59 reviews
Location Type Care Home

Clare House provides nursing, residential, convalescence and respite care, both short and long term. The majority of bedrooms are en-suite. At Clare House, staff take great care to focus on the person. It’s important for residents to feel at home, so… Read more about Clare House Care Home

  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • 40 Rooms
Middlesex Manor Care Home

119 Harrow Road, Wembley HA9 6DQ 

9.7 78 reviews
"Excellent, friendly, welcoming, care home staff very professional, knowledgeable, patience, team always go an extra mile for anything…"   Read all 78 reviews
Location Type Care Home

Middlesex Manor offers a range of care services within three carefully designed buildings. Care plans are tailored to the needs of the individual and include dementia care, nursing, respite and convalescence care. Care is also offered to those who require… Read more about Middlesex Manor Care Home

  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • 83 Rooms
Lynton Hall Care Home

2 Lynton Road, New Malden KT3 5EE 

9.7 63 reviews
"In November 2023 it was clear my mother (90) had reached the stage in her life where she needed full-time nursing and caring. At Lynton…"   Read all 63 reviews
Location Type Care Home

At Lynton Hall, nursing, residential and dementia care are offered. They’re here when you and your loved ones need them most. For planned respite or last-minute trips. A safe space to recover after an operation. To experience what the home’s like before… Read more about Lynton Hall Care Home

  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • Younger Adults
  • 51 Rooms
Harts House Care Home

Harts Grove, Woodford Green IG8 0BF 

9.6 57 reviews
"The staff at the home are really lovely and caring and very friendly. The food is very good and the building is a lovely setting.…"   Read all 57 reviews
Location Type Care Home

Harts House has well-trained, experienced staff who strive to provide a high standard of nursing, residential and dementia care. They’re here when you and your loved ones need them most. For planned respite or last-minute trips. A safe space to recover… Read more about Harts House Care Home

  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Palliative Care
  • 60 Rooms
The Kensington Care Home

40-46 Ladbroke Road, Kensington, London W11 3PH 

9.6 86 reviews
"I have been very happy with the care home. The thing that is of greater importance to me is that I live five bus stops or a fifteen-minute…"   Read all 86 reviews
Location Type Care Home

The Kensington offers residential, nursing, dementia, respite, post-operative and palliative care. This large, elegantly converted Victorian terraced house is situated in an attractive residential area just north of Holland Park Avenue. The building… Read more about The Kensington Care Home

  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • 53 Rooms
Nairn House Care Home

7 Garnault Road, Enfield EN1 4TR 

9.6 67 reviews
"The staff are amazing and well informed as well as friendly Upon arrival we are notified of our Mum's condition, what she has eaten, as…"   Read all 67 reviews
Location Type Care Home

Nairn House is a purpose-built home in Enfield that warmly welcomes people with a range of residential and nursing care needs, including palliative and Parkinson's care. They’re there when you and your loved ones need them most. For planned respite… Read more about Nairn House Care Home

  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Short Term/Respite
  • Palliative Care
  • 61 Rooms from £1,115 / week
The Sidcup Care Home

2/8 Hatherley Road, Sidcup DA14 4BG 

9.5 177 reviews
"On the 15th of March, I hosted a family gathering here, which was unforgettable for both my guests and myself. The plan was for a buffet…"   Read all 177 reviews
Location Type Care Home

The Sidcup offers nursing and residential care, both long-term and short stay care. The home is a purpose-built with modern comforts and conveniences. It prides itself on its warm and homely environment where residents can relax and feel safe inside… Read more about The Sidcup Care Home

  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • 100 Rooms
Abbotsleigh Mews Care Home

Old Farm Road East, Sidcup DA15 8AY 

9.5 98 reviews
"My Mum has been in Abbotsleigh Mews for 3 weeks and she has Dementia, she is very frail and has just suffered a stroke (her verbal…"   Read all 98 reviews
Location Type Care Home

Abbotsleigh Mews is a purpose-built care home, welcoming those in need of nursing, residential and dementia care. Short stay, convalescence and palliative care also available. The home is arranged into different houses for different types of care… Read more about Abbotsleigh Mews Care Home

  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Palliative Care
  • 120 Rooms
Westcombe Park Care Home

112a Westcombe Park Road, Blackheath, London SE3 7RZ 

9.5 87 reviews
"Westcombe Park is a very homely and kind care home. All the staff are happy, caring, knowledgeable, and experienced. Communication and…"   Read all 87 reviews
Location Type Care Home

Westcombe Park is a modern care home situated in a pleasant leafy neighbourhood of south-east London. Here, they warmly welcome residents in need of nursing or residential care. They also provide respite and convalescence care. Every bedroom has been… Read more about Westcombe Park Care Home

  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Short Term/Respite
  • Palliative Care
  • 45 Rooms
Havering Court Care Home

Havering Road, Havering-atte-Bower, Romford RM1 4YW 

9.5 38 reviews
"Upon arrival I was welcomed by the lovely assistant manager who had met me previously having taken time to assess my needs at the hospital.…"   Read all 38 reviews
Location Type Care Home

Havering Court delivers 24-hour care for those joining them for short stays and long-term nursing, residential and rehabilitation care. This means they also support people living with complex needs, physical disabilities, respiratory and neurological… Read more about Havering Court Care Home

  • Care Provided
  • Nursing
  • Residential
  • Learning Disability
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • Younger Adults
  • 52 Rooms
Manor Court Care Home

Britten Drive, North Road, Southall UB1 2SH 

9.4 56 reviews
"I will always be indebted to Manor Court for the care and compensation they showed my mother. My mother received palliative care at Manor…"   Read all 56 reviews
Location Type Care Home

A purpose-built residential care home, Manor Court offers a range of tailored care options for short or long term needs. Care is provided to people living with dementia, Parkinson’s and Huntington's disease and also to the young physically disabled.… Read more about Manor Court Care Home

  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • Mental Health
  • Younger Adults
  • 111 Rooms
Stamford Care Home

21 Watermill Lane, Edmonton, London N18 1SH 

9.4 64 reviews
"My mother has been a resident here for nearly a year. We are very happy with the care and attention she has been receiving. The staff are…"   Read all 64 reviews
Location Type Care Home

At Stamford, the team are trained in nursing and residential care, dementia care, palliative, post operative convalescence and respite care. They are also experienced in tailoring support for adults with challenging behaviour, including for younger adults… Read more about Stamford Care Home

  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Learning Disability
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • Sensory Impairment
  • 90 Rooms
Heathland Court Care Home

56 Parkside, Wimbledon, London SW19 5NJ 

9.4 81 reviews
"Mum was in your care home for nearly one year. She was looked after with such care and kindness by all the members of staff. When the time…"   Read all 81 reviews
Location Type Care Home

Heathland Court is an elegant and spacious home situated in the leafy suburb of Wimbledon. It offers long and short-term residential, nursing and and dementia care. They’re here when you and your loved ones need them most. For planned respite or… Read more about Heathland Court Care Home

  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Learning Disability
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • 58 Rooms
Red Court Care Home

27 Stanhope Road, Croydon CR0 5NS 

9.4 89 reviews
"My husband was a patient at Red Court home for 6 months, during this time the staff treated him with great care. They were diligent and…"   Read all 89 reviews
Location Type Care Home

Red Court is a listed building that has been sensitively modernised, whilst retaining many original features, and provides nursing, residential, palliative, respite and convalescence care. The home is located in a peaceful neighbourhood near Croydon,… Read more about Red Court Care Home

  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Short Term/Respite
  • Palliative Care
  • 35 Rooms
Hadley Lawns Care Home

Kitts End Road, Hadley Highstone, Barnet EN5 4QE 

9.2 53 reviews
"My friend has only been a resident for a short period of time following a quick introduction process. I can only express how kind, helpful…"   Read all 53 reviews
Location Type Care Home

Here on the northern edge of Barnet, Hadley Lawns warmly welcomes those in need of nursing, residential and short stay care. That could be for a few short weeks of respite for a break, whilst recovering from an operation, or a long-term move. Whatever… Read more about Hadley Lawns Care Home

  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Short Term/Respite
  • Palliative Care
  • 44 Rooms
Havelock Court Care Home

6 Wynne Road, Stockwell, London SW9 0BB 

9.2 33 reviews
"Nice care home, staff are friendly, caring, hardworking. The food is amazing and residents have their choice of meals provided for them.…"   Read all 33 reviews
Location Type Care Home

Havelock Court has been purpose-built to offer care for a diverse range of conditions. These include carefully tailored plans for residents aged 18 and over. The home specialises in mental health, nursing, residential and dementia care and those living… Read more about Havelock Court Care Home

  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • Mental Health
  • Younger Adults
  • 60 Rooms
Manley Court Care Home

John Williams Close, Off Cold Blow Lane, London SE14 5XA 

9.2 48 reviews
"My sister was put in home in December 2024, from hospital + was given the best of care which has carried on ever since. When I visit at…"   Read all 48 reviews
Location Type Care Home

Manley Court provides nursing, residential and dementia care, post operative convalescence, respite and palliative care. Care is also provided within the friendly setting to those living with Parkinson’s, Huntington's and the young physically disabled.… Read more about Manley Court Care Home

  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Learning Disability
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • 85 Rooms
Meadbank Care Home

12 Parkgate Road, Battersea, London SW11 4NN 

7.7 55 reviews
"I visit a friend and neighbour once a week. Her room is comfortable and clean and she is very content there. The staff are kind and…"   Read all 55 reviews
Location Type Care Home

Meadbank Care Home offers a range of tailored care plans for residential, nursing and dementia short and long term care stays. The experienced care team provide a high standard of personalised care with a warm and friendly approach. They’re here when… Read more about Meadbank Care Home

  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • Mental Health
  • 176 Rooms

Bupa Care Homes Reviews in London (1515)

9.6
Bupa Care Homes has a Group Review Score of 9.6 (9.642) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Bupa Care Homes must have a Review Score.

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Review of

The Sidcup Care Home

from Keith T (Son of Resident) published on 24 April 2025
Overall Experience  Overall Experience 5.0 out of 5

Couldn't be happier with the care and attention given to my mother. All the nurses and carers are very good with her. Also the afternoon activities are excellent for helping her to meet with other residents.

Reply from Fran Donno, Customer Service Adviser at The Sidcup Care Home

Thank you for your lovely review. We are so pleased to hear that your Mother is receiving high standards of care and support and that you can feel at ease with her in our care. Hopefully you will go away from this feeling like your loved one received the best possible care.


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Review of

Meadbank Care Home

from R P (Friend of Resident) published on 22 April 2025
Overall Experience  Overall Experience 2.0 out of 5

Was at the home this weekend. My friend of 24 years was in a wheelchair very uncomfortable. Asked if she could be moved and a staff member said yes. Nothing was done. Staff on phone all the time. Gave friend tissue twice as there was nose running. Staff without a word took tissues out of drawer and
slammed slammed down on the table in front of friend went back on phone. Did not even look at friend. Really bad

Reply from Grace Langfield, Customer Service Adviser at Meadbank Care Home

Thank you for taking the time to leave your review. Our resident's health and wellbeing are an absolute priority so we will discuss your feedback with the home to help them continually improve our services. If you would like to discuss this further you can contact our Feedback Team by emailing feedback@bupa.com or calling 0113 381 6293.


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Review of

The Sidcup Care Home

from A H (Daughter of Resident) published on 22 April 2025
Overall Experience  Overall Experience 5.0 out of 5

Our first contact with Sidcup Care Home was a leaflet put through the door. Following my enquiry about respite care I was invited to visit. I came away impressed with the facilities, professionalism of the staff and all the information I needed. The only time we had any anxiety was waiting to see if
there was a place when we needed full time care this was made easy by the administrative staff. Throughout her stay we could not fault the care given by nurses, carers, domestic and catering staff. At the end of her life the love and care given was just as we would have wished and the support given to us was appreciated. The last few weeks of her life were spent in a home from home. Supported and care for by very caring and professional staff.

Reply from David Mclean, Customer Service Adviser at The Sidcup Care Home

Thank you for your kind words. We are sorry for your loss. We are glad to help you and your family through such a difficult time and we hope The Sidcup care home did everything possible to make the transition as easy as possible. It is always nice to hear words like "very caring and professional" being used to describe our care and staff. Hopefully you will go away from this feeling like she received the best possible care.


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Review of

Manor Court Care Home

from Marion F (Next of Kin) published on 16 April 2025
Overall Experience  Overall Experience 5.0 out of 5

We have found the staff to be extremely helpful, polite & caring. They were very informative, nothing was too much trouble. Everyone made us feel most welcome & did everything possible to make our visit a comfortable experience. We found the patient care to be extremely good & they were treated with
care & dignity.

Reply from David Mclean, Customer Service Adviser at Manor Court Care Home

Thank you for taking the time to leave your lovely review. It is always nice to hear from family and friends feeling like their loved one is cared for and looked after. We hope to continue providing your loved one with the best possible care and please let us know if there is anything we can do to make loved ones stay as comfortable as possible.


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Review of

The Sidcup Care Home

from Caroline P (Daughter of Resident) published on 14 April 2025
Overall Experience  Overall Experience 5.0 out of 5

Mum is very happy in the home. Always clean and tidy. Well fed, good choice of meals. Staff happy and very helpful. Mum is a new person. Thank you.

Reply from Lisa Henderson, Customer Care Advisor at The Sidcup Care Home

Thank you for your feedback. It is always nice to hear words like "Happy" and "Helpful" being used to describe our staff at The Sidcup Care Home. We hope to continue providing your Mum with the best possible care.


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Review of

Stamford Care Home

from D H (Son of Resident) published on 11 April 2025
Overall Experience  Overall Experience 5.0 out of 5

Mum is happy here at Stamford and is very settled and staff are friendly.

Reply from David Mclean, Customer Service Adviser at Stamford Care Home

Thank you for taking the time to leave your review. We are very happy to hear you can feel at ease with your Mum in our care and she is settled in the home. We hope to continue providing your loved one with the best possible care and we look forward to seeing you again soon.


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Review of

Stamford Care Home

from V P (Son of Resident) published on 11 April 2025
Overall Experience  Overall Experience 5.0 out of 5

My father is very happy with the way he is treated. He enjoys the food and the activities, he enjoys the company with the other clients.

Reply from David Mclean, Customer Service Adviser at Stamford Care Home

Thank you for taking the time to leave your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after, and to hear that your father is happy is settled in the home is nice to hear. We hope to continue providing your father with the best possible care and we look forward to seeing you again soon.


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Review of

Manley Court Care Home

from K H (Sister of Resident) published on 9 April 2025
Overall Experience  Overall Experience 5.0 out of 5

My sister was put in home in December 2024, from hospital + was given the best of care which has carried on ever since. When I visit at lots of different times she is always clean tidy + her room is the same. All the staff are loving + are always very nice + helpful to me if I need to ask anything.
I wish my sister didn't have to be there but I'm happy for the care she always gets.

Reply from Grace Langfield, Customer Service Adviser at Manley Court Care Home

We appreciate you taking the time to leave us your comments. We hope Manley Court care home did everything to make the transition as easy as possible for your Sister, and are pleased to hear that she has since been well taken care of too. Please let us know if there is anything else we can do to make her stay as comfortable as possible.


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Review of

The Sidcup Care Home

from Peter C (Resident) published on 8 April 2025
Overall Experience  Overall Experience 5.0 out of 5

On the 15th of March, I hosted a family gathering here, which was unforgettable for both my guests and myself. The plan was for a buffet lunch and this proved to be superb. The lounge was suitably decorated by housekeeping staff and attracted many favourable comments from guests. This all contributed
to a very memorable occasion and guests seeking diary dates for the next one!! All of this was overseen by the activities team and to them and the other staff involved, my thanks and those of my guests.

Reply from Maria Ricketts, Customer Care Adviser at The Sidcup Care Home

Thank you for your kind words. We are delighted to hear you enjoyed the buffet our care home provided. We are glad to have helped with making this a memorable occasion. We are look forward to seeing you again.


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Review of

The Sidcup Care Home

from Carol H (Daughter of Resident) published on 8 April 2025
Overall Experience  Overall Experience 5.0 out of 5

An amazing care home, staff often go above and beyond ensuring Mum is cared for to the highest level. Very happy with everything! Thank you for putting our minds at rest and for caring for Mum!

Reply from Maria Ricketts, Customer Care Adviser at The Sidcup Care Home

Thank you for your kind words. We are very happy to hear you can feel at ease with your Mum in our care. We hope to continue providing your loved one with the best possible care.


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Review of

Stamford Care Home

from L H (Son of Resident) published on 7 April 2025
Overall Experience  Overall Experience 4.0 out of 5

My dad seems to be ok and well and is happy. He also enjoys his dinners and don't seem to worry now where he is.

Reply from Maria Ricketts, Customer Care Adviser at Stamford Care Home

Thank you for your kind words. We are very happy to hear you can feel at ease with your dad in our care. We hope to continue providing your loved one with the best possible care.


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Review of

Stamford Care Home

from D L (Daughter of Resident) published on 7 April 2025
Overall Experience  Overall Experience 4.0 out of 5

Staff are always freidnly and approachable. Mum is very relaxed and happy.

Reply from Maria Ricketts, Customer Care Adviser at Stamford Care Home

Thank you for your feedback. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Please let us know if there is anything we can do to make Mum's stay as comfortable as possible.


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Review of

The Sidcup Care Home

from K R (Daughter of Resident) published on 3 April 2025
Overall Experience  Overall Experience 5.0 out of 5

My father had Parkinsons and was on palliative care in hospital before being moved to Sidcup Nursing Home. He was always kept peaceful and comfortable. Staff came in to check on him and talk to him. Staff called his wife by her first name, and let her know about any concerns before she had to ask; afternoon
tea was provided to his many visitors. When he died he was treated with great dignity, and we were helped to contact a doctor and funeral home. It made a difficult time so much more positive.

Reply from Fran Donno, Customer Service Adviser at The Sidcup Care Home

Thank you for your kind words. We are sorry for your loss and we are glad to help you and your family through such a difficult time. We are pleased to hear that your Father was "Peaceful" and "Comfortable" during his stay at The Sidcup Care Home. Hopefully you will go away from this feeling like your loved one received the best possible care.


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Review of

The Sidcup Care Home

from Dorian C (Son of Resident) published on 3 April 2025
Overall Experience  Overall Experience 3.0 out of 5

The staff at 'The Sidcup' Home were all very friendly and helpful - particularly at reception desks. My mother appeared to receive good care and her mobility was much improved after the two week's respite care following her falls. The areas which she felt could be improved were: 1 - She complained of
numerous men wandering around the corridors who were not patients and felt very anxious at times because of this. 2 - Not as 'peaceful' as she'd hoped. 3 - Food was plentiful but often not very warm.

Reply from Fran Donno, Customer Service Adviser at The Sidcup Care Home

We appreciate you taking the time to leave us your comments. We are happy to hear you felt the home environment is friendly and helpful. We will discuss your feedback regarding the areas that could be improved with the home's manager to help them continually improve their service.


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Review of

The Sidcup Care Home

from Helen D (Friend of Resident) published on 31 March 2025
Overall Experience  Overall Experience 5.0 out of 5

My friend only spent a week here but in that time he received such good care and nursing. All the staff I met, clinical, admin and housekeeping were professional and friendly. We were treated with respect and compassion by everyone. It is reassuring when you can leave a loved one and feel they are in
safe hands. The home itself is modern and well maintained with a lovely garden and the ambience is very warm and welcoming.

Reply from Lisa Henderson, Customer Care Advisor at The Sidcup Care Home

Thank you for your lovely review. It is always nice to hear words like "Professional" and "Friendly" being used to describe our staff. Hopefully you will go away from this feeling like your Friend received the best possible care at The Sidcup Care Home.


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Review of

Nairn House Care Home

from C L (Wife of Resident) published on 28 March 2025
Overall Experience  Overall Experience 5.0 out of 5

Very friendly staff. Very efficient, everything is explained and they are very accommodating!

Reply from Maria Ricketts, Customer Care Adviser at Nairn House Care Home

Thank you for your feedback. It is always nice to hear words like "Friendly" and "Efficient" being used to describe our care. We hope to continue providing your loved one with the best possible care.


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Review of

The Arkley Care Home

from Michele H (Daughter of Resident) published on 26 March 2025
Overall Experience  Overall Experience 4.0 out of 5

I don't see my mother often but since new management I feel happy in the knowledge my mother aged 99 is being well cared for. All the staff are friendly and caring and they encourage my mother to leave her room which is not easy due to her hallucinations. Mum's room is clean and tidy. I also notice
there are always staff about which is important as I know they are popping in and keeping an eye on her. We recently celebrated Mum's 99th which the staff did beautifully. I feel confident that Mum is being looked after.

Reply from Maria Ricketts, Customer Care Adviser at The Arkley Care Home

Thank you for your lovely review. We are very happy to hear you can feel at ease with your mother in our care. Please let us know if there is anything we can do to make Mum's stay as comfortable as possible.


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Review of

Middlesex Manor Care Home

from N J (Wife of Resident) published on 26 March 2025
Overall Experience  Overall Experience 5.0 out of 5

Excellent, friendly, welcoming, care home staff very professional, knowledgeable, patience, team always go an extra mile for anything needed or asked.

Reply from Maria Ricketts, Customer Care Adviser at Middlesex Manor Care Home

Thank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your loved one with the best possible care.


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Review of

Red Court Care Home

from Margaret R (Wife of Resident) published on 24 March 2025
Overall Experience  Overall Experience 5.0 out of 5

My husband was a patient at Red Court home for 6 months, during this time the staff treated him with great care. They were diligent and kind and they quickly understood his needs. They were always cheerful which made him really happy as he was a very cheerful man and always saw the goodness in everyone.
His days spent here were full of laughter the staff are always willing to help. I'd like to take this time to thank them.

Reply from Lisa Henderson, Customer Care Advisor at Red Court Care Home

We appreciate you taking the time to leave us your comments. We are glad to help you and your family through such a difficult time. It is always nice to hear words like "Kind" and "Diligent" being used to describe our Staff at Red Court Care Home. We will certainly pass your comments on to the manager.


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Review of

Red Court Care Home

from L T (Daughter of Resident) published on 24 March 2025
Overall Experience  Overall Experience 4.0 out of 5

I have found Red Court Care Home staff to be extremely professional, competent and compassionate.
If there are any concerns regarding the care of my mother the management and care staff are always helpful.

Reply from Lisa Henderson, Customer Care Advisor at Red Court Care Home

Thank you for your feedback. It is always nice to hear words like "Professional" and "Compassionate" being used to describe our care. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your Mother with the best possible care.


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Awards / Recognitions (8)

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