Bupa Care Homes in Merseyside | 1 Care Home

Review of
The Manor House Care Home
from David J (Son of Resident) published on 26 March 2025

Submitted via Postal Card • Report

Overall Experience

This is to express my thanks to one staff member in particular who has gone above and beyond the call of duty by helping to take my mum's glasses to the opticians for repairing. This staff member has done this on more than one occasion. It's been really helpful as I'm Mum's only child and I live miles

away from the care home. Mum can't cope without her glasses so this staff member has been brilliant and helped us both. What a lovely lady.

Reply from Maria Ricketts, Customer Care Adviser at The Manor House Care Home

Thank you for your kind words. We hope The Manor House care home did everything possible to make the transition as easy as possible. We hope to continue providing your loved one with the best possible care.

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Review of
The Manor House Care Home
from M H (Resident) assisted by family/friend published on 24 March 2025

Submitted via Postal Card • Report

Overall Experience

I have found my stay at the care home to be really comfortable and pleasant. I feel it is my home from home, I have tried to persuade my friend who lives alone to also stay at the home.

Reply from Lisa Henderson, Customer Care Advisor at The Manor House Care Home

Thank you for your feedback. It is always nice to hear words like "Comfortable" and "Pleasant" being used to describe our care home. It is great to hear that you have recommended the home to your friend. Thank you for choosing The Manor House Care Home for your stay.

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Review of
The Manor House Care Home
from R B (Respite Resident) assisted by family/friend published on 4 February 2025

Submitted via Postal Card • Report

Overall Experience

Pleasing introduction to life and care in a nursing home. The only disappointment was the remoteness of the public rooms from my room.

Reply from Maria Ricketts, Customer Care Adviser at The Manor House Care Home

Thank you for taking the time to leave your review. We are delighted to hear you had a pleasing introduction into a care home. We hope the manor house made this an easy transition. We will discuss your feedback with the home's manager to help them continually improve their service.

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Review of
The Manor House Care Home
from C W (Sister of Resident) published on 29 January 2025

Submitted via Postal Card • Report

Overall Experience

My Brother stayed for two weeks respite. He was well looked after and gained more mobility again.
Should he ever need to go permanently into a care home he would be happy for it to be Upton Manor.
Did not complete tick box for value for money as have nothing to compare to.

Reply from David Mclean, Customer Service Adviser at The Manor House Care Home

Thank you for your kind words. It is always nice to hear from family members feeling like their loved one has been cared for and looked after. Hopefully, you will go away from this feeling like your brother received the best possible care and thank you for using The Manor House for his stay.

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Review of
The Manor House Care Home
from A F (Friend of Resident) published on 17 December 2024

Submitted via Postal Card • Report

Overall Experience

My sister and I visited a very dear friend and we had such a lovely afternoon, and I have to say the staff were so lovely and friendly, and as I said we had such a lovely afternoon. I would give the staff full marks.

Reply from Maria Ricketts, Customer Care Adviser at The Manor House Care Home

Thank you for your lovely review. It is always nice to hear words like "Lovely" and "Friendly" being used to describe our care.

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Review of
The Manor House Care Home
from Toni E (Daughter-in-law of Resident) published on 30 September 2024

Submitted via Postal Card • Report

Overall Experience

My mother-in-law has just begun living as a resident at The Manor House, her friends and family wanted to see her on her birthday. The Manor House staff were so accommodating, the room was decorated beautifully, as well as the table setting and a great selection of party food was put on. It felt like

home and everyone that attended commented on how lovely and personal the day had been. Thank you for making it such a special day for my mother-in-law and all of us.

Reply from Rosie Smith, Customer Advisor at The Manor House Care Home

Hello and thank you for taking the time to leave the staff at The Manor House Care Home such a lovely review. We are thrilled that your mother-in-law is enjoying her stay within the home. It is wonderful to hear she had such a great birthday within the home! We are so pleased the home was so accommodating and made the day so personal for her. We hope that your mother-in-law continues to enjoy her stay at The Manor House!

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Review of
The Manor House Care Home
from Kas L (Daughter of Resident) published on 6 August 2024

Submitted via Website • Report

Overall Experience

My mum resided here for 4 months. The managers loved her. When Mum needed hospice care, one of the managers fought for it for us. And when Mum sadly passed, they came to her funeral. That was touching. But I gave 2 stars because the home was not geared up for palliative care, and it was owned by Bupa.

I realised the seriousness of how Nursing homes should be geared up for palliative care. And how they should not involve any capitalist company re Bupa. As that is all about having less staff and making more money. For example, due to lack of staffing a male resident entered my mother's room and she was there alone with him. We were very upset about that. Also mum was left alone in the toilet for ages. Lack of palliative training led us to call safeguarding a few times and also the CHC. The CHC did step in and give palliative care advice to the home. The issues are not personal towards the staff and managers, it's to do with capitalism and lack of palliative training.

Reply from Grace Langfield, Customer Service Adviser at The Manor House Care Home

Thank you for your review. I'm pleased to hear that your Mum felt loved during her stay with us last year and that you were supported by the managers at such a difficult time. I am truly sorry for your loss. I am sorry you felt the home was not able to offer your Mum the care you felt was needed. All our nurses are trained in End Of Life Care, we work closely with the palliative care teams and the home is part of the Six Steps programme which promotes good end-of-life care. Our residents' needs are paramount to us, so we always ensure that we have sufficient staff available to care for them and address any issues as soon as they arise. If you would like to discuss any of the points raised, please contact our Feedback Team by emailing feedback@bupa.com or calling 0113 381 6293 so we can discuss this further.

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Review of
The Manor House Care Home
from S G (Daughter of Resident) published on 30 July 2024

Submitted via Postal Card • Report

Overall Experience

My mother came into the nursing home 18 months ago. She was poorly and spent all her time in bed. Since being cared for she has improved slowly but surely. At first, she would not leave her room but with all the staff's encouragement and kindness, my mother has now started to leave her room and join

in activities and socialise. This has improved her mental and physical well-being. All the staff are amazing and so caring. I would like to thank them all.

Reply from Grace Langfield, Customer Service Adviser at The Manor House Care Home

Thank you for taking the time to leave your review. It is always nice to hear from family members especially when their loved one's mental and physical well-being has been improved so much with the attention and dedication given by our staff members. We will certainly pass your comments on to the manager.

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Review of
The Manor House Care Home
from E H (Respite Resident) assisted by family/friend published on 18 July 2024

Submitted via Postal Card • Report

Overall Experience

Beautiful building, facilities lovely, room suited to my needs. Kitchen staff accommodating and all meals presented well, great choice. Medicines sorted and delivered on time. All requests met quickly and no issue was too small. Staff lovely every one of them. My move-in and out (2 weeks of respite)

was seamless.

Reply from Fran Donno, Customer Service Adviser at The Manor House Care Home

We appreciate you taking the time to leave your lovely review. We are pleased to hear that you are impressed with the lovely facilities, delicious meals and the high standards of care provided at The Manor House Care Home. Thank you for choosing The Manor House for your stay.

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Review of
The Manor House Care Home
from Lesley A (Resident) assisted by family/friend published on 10 June 2024

Submitted via Postal Card • Report

Overall Experience

The home is wonderful compared to the other home I was in. I could not ask for a better place to be in. The staff are amazing.

Reply from Grace Langfield, Customer Service Adviser at The Manor House Care Home

We appreciate you taking the time to leave us your comments. It's great to hear you feel so satisfied with the quality of care from our staff, and we hope this will continue. Thank you for choosing The Manor House for your care.

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Review of
The Manor House Care Home
from P R (Daughter of Resident) published on 3 April 2024

Submitted via Postal Card • Report

Overall Experience

The Manor House in Upton is a fabulous care home. From the moment we went to view it, we saw it was something special. Not just because of the beautifully maintained historical building and the gardens, but especially because of the warmth and friendliness of the very caring staff. This care home has

everything my mother needs - lovely sunny, bright room with an ensuite shower room, great little break-out areas as well as the main facilities on the ground floor. Most important of all for us though were the staff. We knew Mum was being well looked after and treated as a guest, a valued guest, not just an inconvenience or a J2BD. Amazing!

Reply from Grace Langfield, Customer Service Adviser at The Manor House Care Home

Thank you for taking the time to leave us your review. We are really pleased you are so happy with the facilities and the nurturing care our staff provide. If there is anything we can do to make Mum's stay as comfortable as possible then please let us know.

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Review of
The Manor House Care Home
from B S (Daughter of Resident) published on 21 March 2024

Submitted via Postal Card • Report

Overall Experience

Mum is very comfortable and is receiving excellent care at The Manor House. Her health is poor at the moment and the nursing staff are working hard with the local medical team to understand why. Monitoring, observing, reporting and escorting her to hospital appointments and co-ordinating her care. The

carer's have been adapting her diet and helping her with eating and drinking to encourage her appetite. All this has been done with great respect for her dignity and well-being. As a family, we couldn't wish for better care.

Reply from Grace Langfield, Customer Service Adviser at The Manor House Care Home

Thank you for taking the time to leave your review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Please let us know if there is anything else we can do to make your mum's stay as comfortable as possible.

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Review of
The Manor House Care Home
from Anne L (Wife of Resident) published on 21 March 2024

Submitted via Postal Card • Report

Overall Experience

Where to begin? My husband had Alzheimer's and was 76 years old and I looked after him for many years. Our Alzheimer's journeys together at home ended when he began to need 24-hour-care. We then had to look for a care home, something I never thought I would have to contemplate.
In October 2023, he

entered The Manor House. As soon as I walked into The Manor, I knew it was right for us. My husband settled well and the staff welcomed my daily visits. They became friends and wonderful carers for him. My husband died in February 2024 and was cared for with dignity and love to the end. Thank you so much.

Reply from Grace Langfield, Customer Service Adviser at The Manor House Care Home

We appreciate you taking the time to leave us your wonderful comments. We are so pleased to hear The Manor House Care Home did everything possible to make the transition as easy as possible for both you and your husband. We are happy to hear you feel like a part of our Bupa family and are saddened to hear of your loss. Hopefully you will go away from this feeling like your husband received the best possible care.

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Review of
The Manor House Care Home
from A R (Daughter of Resident) published on 28 February 2024

Submitted via Website • Report

Overall Experience

My father has been living at the Manor House since October 2022. The staff have all been wonderful and over this time we have got to know many of them well. My dad is well looked after, the laundry service is exemplary so he always has clean clothes, and he enjoys taking part in the various activities

and outings arranged, as much as his condition will allow. He often praises the food, and although he has to have a modified diet, this is well accommodated for, he especially enjoys a glass of wine with his meals, or a beer in the garden, weather permitting! If he needs to attend a hospital appointment, The Manor takes care of transport arrangements and provides a member of staff to accompany Dad. Friends and family who visit Dad always praise the Manor and can't believe it's a care home and not a hotel! It's always a difficult decision to move into a care home, but I would not hesitate in recommending the Manor House.

Reply from Fran Donno, Customer Service Adviser at The Manor House Care Home

Thank you for your lovely review. We are so pleased to hear that your Dad is well looked after and that he enjoys our fun activities at The Manor House. It is always nice to hear from family members feeling like their loved one is cared for and looked after and we are happy to hear you feel like a part of our The Manor House family. Hopefully you will go away from this feeling like your loved one received the best possible care.

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Review of
The Manor House Care Home
from N M (Son of Resident) published on 12 February 2024

Submitted via Postal Card • Report

Overall Experience

Our father who suffered from Alzheimer's Dementia spent the last three years of his life at Manor House. He was exceptionally well cared for, he was treated with great dignity and respect by all the staff and we have to sincerely thank those on Sterne Suite for their care and attention to him.

Reply from Eden Tomlinson, Customer Service Adviser at The Manor House Care Home

Thank you for your kind words. We are glad to help you and your family through such a difficult time. We are saddened to hear about your loss, Hopefully you will go away from this feeling like your Father received the best possible care.

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Review of
The Manor House Care Home
from L G (Wife of Resident) published on 12 January 2024

Submitted via Website • Report

Overall Experience

I have nothing but praise for all the staff at the home I encountered during the time my husband was a resident in the Dementia unit. It felt like a home from home where my husband was loved and cared for very well. I also felt well supported by the staff during some difficult times. Family and friends

who visited commented on how nice and welcoming it all felt and the lovely people looking after my husband. I had looked at several other homes before choosing The Manor and it was due to the staff that I made my decision, which I never regretted. I would have no hesitation in recommending it to anyone.

Reply from Fran Donno, Customer Service Adviser at The Manor House Care Home

Thank you for your kind words. We are very happy to hear you felt at ease with your Husband in our care and it is always nice to hear from family members feeling like their loved one was cared for and looked after. We are glad to help you and your family through such a difficult time. Hopefully you will go away from this feeling like your loved one received the best possible care.

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Review of
The Manor House Care Home
from K P (Granddaughter of Resident) published on 15 December 2023

Submitted via Postal Card • Report

Overall Experience

Our gran was discharged from hospital to the Manor House in August 2023 for end-of-life care. We sadly lost her on 9th November 2023. I cannot begin to put into words the amazing care received from start to finish. What an amazing place and everyone there contributed to my gran having the best final

weeks of her 95 years of life. Special thanks to her carer she was an absolute living angel.

Reply from Fran Donno, Customer Service Adviser at The Manor House Care Home

Thank you for your lovely review. We are glad to help you and your family through such a difficult time and we are saddened to hear about your loss. It is always nice to hear words like “amazing” being used to describe our care. Hopefully, you will go away from this feeling like your loved one received the best possible care.

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Review of
The Manor House Care Home
from Dawn J (Daughter of Resident) published on 8 December 2023

Submitted via Website • Report

Overall Experience

Mum was at The Manor House Care Home for three months. In those months she was very well looked after. Every member of staff has been great. Every visit was emotional, visiting Mum but the staff made it an easy visit. The lady in the office (to left of main door) and at the reception desk are very welcoming.

The caretaker going about his business is always friendly. The kitchen staff assisted me with the door entry system a few times. (not their job but no problem). Then you get to the Stern Suite and Mum's room, wonderful. Mum felt like she was in her own flat. Cannot praise the staff on this suite enough. A special thank you to the end-of-life nurse and her colleague who made Mum's last hours the best they could and looked after us as a family. The end-of-life nurse is a very special person. Love The Manor House Care Home. Would always recommend it.

Reply from Eden Tomlinson, Customer Service Adviser at The Manor House Care Home

Thank you for your kind words. We are deeply saddened to hear of the loss of your Mum. Hopefully, you will go away from this feeling like your loved one received the best possible care.

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Review of
The Manor House Care Home
from G M (Resident) published on 21 November 2023

Submitted via Postal Card • Report

Overall Experience

I came to Manor House six months ago and I have been happy.

Reply from Eden Tomlinson, Customer Service Adviser at The Manor House Care Home

Thank you for taking the time to leave your review. We are glad to hear you can feel at ease in our care. Please let us know if there is anything we can do to make your stay as comfortable as possible.

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Review of
The Manor House Care Home
from Jenny G (Daughter of Resident) published on 24 October 2023

Submitted via Website • Report

Overall Experience

The care home is good. In particular, the permanent staff are absolutely excellent. There is evidence of great kindness and in our experience, staff listen and respond to residents and their families. They are genuinely interested in getting things right. In the past few months, the staffing has become

more stable which is so helpful for everyone. The environment is well cared for and always clean. The bedrooms are modern and nicely decorated and some have a view over the garden. The public rooms are large and adaptable. Clothes are laundered well and dad is kept clean and tidy. I have met and like the visiting GP. I felt confident that she was familiar with my dad's health issues. Meals can be taken in a resident's room or in the main dining room. I cannot comment on their quality though there is choice and wine is available with dinner. My only reservation is with regard to activities - though they are listed they seem quite minimal.

Reply from Eden Tomlinson, Customer Service Adviser at The Manor House Care Home

Thank you for your lovely review. We are very happy to hear you can feel at ease with your dad in our care. Please let us know if there is anything we can do to make his stay as comfortable as possible.

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