Bupa Care Homes in North Lincolnshire | 2 Care Homes

Review of
Edmund House Care Home
from Craig C (Son of Resident) published on 23 January 2025

Submitted via Website • Report

Overall Experience

Edmund House is a very well run care home. My mum has been living there for over two years now. I am extremely impressed with the standard of care from all the staff I have encountered. Mum tells me regularly that she likes it there and that she feels safe. The carers make me feel welcome every time

I visit, and they always make time to say hello. The facilities are well-maintained to a high standard of cleanliness. The food is second to none. I know the chef tries hard to accommodate residents' tastes. Visitors are able to help themselves to hot drinks in the dining room. There is a fantastic activities programme for all the residents and the team try really hard to include everybody. Mum enjoys and takes part in as many activities as she can. Well done, Edmund House. Keep up the great work!

Reply from Maria Ricketts, Customer Care Adviser at Edmund House Care Home

Thank you for your kind words. It is always nice to hear words like "safe" and "welcome" being used to describe our care. We hope to continue providing your loved one with the best possible care.

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Review of
Edmund House Care Home
from A S (Son of Resident) published on 10 January 2025

Submitted via Website • Report

Overall Experience

I cannot recommend Edmund House Care Home in Ashby, Scunthorpe, highly enough. After searching tirelessly for the right care home and feeling let down by others, I was instantly reassured by the warm and welcoming environment here. The staff are absolutely fantastic, going above and beyond to provide

exceptional care and ensure residents feel respected and at home.

The care and environment are truly second to none, creating a place where residents can thrive. The activities offered are fantastic, and tailored to engage and bring joy to everyone involved. It's clear how happy and content the residents are, and the smiles on their faces say it all. If you're seeking a care home that delivers outstanding care in a vibrant and supportive community, Edmund House is the perfect choice. It has been a huge relief and a joy to find such a wonderful place for my loved one. This is a magical care home full of happiness and care. Thank you to all the staff who have welcomed my mum with open arms.

Reply from Fran Donno, Customer Service Adviser at Edmund House Care Home

Thank you for your lovely review. We are so pleased to hear that you felt so reassured and at ease when finding Edmund House Care Home. We are so happy to hear you and your loved one feel like a part of our Edmund House family and that you have had such a positive experience with your loved one in our care. It is always wonderful to hear words like "Vibrant" and "Supportive" being used to describe our care. We hope to continue providing your loved one with the best possible care.

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Review of
Sandhills Court Care Home
from Gill N (Daughter of Resident) published on 5 December 2024

Submitted via Postal Card • Report

Overall Experience

My mum spent 3 weeks at Sandhills Court for respite following a fall and a broken hip and then time in hospital and rehab.
She absolutely loved her time there, the staff, without exception, were kind and caring and treated her with dignity.
She always enjoyed the food and the facilities were first-class.
Thanks

to you all who cared for her.

Reply from Rosie Smith, Customer Advisor at Sandhills Court Care Home

Thank you for leaving such a lovely review for the staff at Sandhills Court Care Home. We always love to hear wonderful feedback about our staff and we are thrilled that they were "kind" and treated your Mum with "dignity". Best wishes!

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Review of
Edmund House Care Home
from D B (Daughter of Resident) published on 26 November 2024

Submitted via Website • Report

Overall Experience

I moved mum to Edmund House in September 2024 after her previous care home went downhill. If only I'd known the difference it would make to her I would have done it months earlier! She has got her spark back and has settled so well there. The endless activities that they put on help to stimulate her

and I truly feel that I am getting a little bit of my mum back...thank you to all the staff for their care and compassion.

Reply from Maria Ricketts, Customer Care Adviser at Edmund House Care Home

Thank you for your kind words. We are glad to help you and your family through such a difficult time. Please let us know if there is anything we can do to make Mum's stay as comfortable as possible.

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Review of
Edmund House Care Home
from Daphne P (Daughter of Resident) published on 13 November 2024

Submitted via Postal Card • Report

Overall Experience

Mum became a resident in December 2024. I have nothing but praise for the staff management environment of Edmond House. All residents are treated as individuals with dignity and tenderness mum thrives on the hugs and attention from the carers. I have not seen her smile so much for a long time. All activities

of daily living are of a high standard. Relative activities and exclusions are an added bonus. The dining room is always well presented and nutrition needs are met. Thank you to all involved in mum's care.

Reply from Rosie Smith, Customer Advisor at Edmund House Care Home

Thank you for taking the time to write such a lovely review for the staff at Edmund House. We are thrilled to hear that mum is thriving within the care home and that the staff and environment is exactly what you pictured. We hope she continues to smile and enjoy her stay! Best wishes.

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Review of
Sandhills Court Care Home
from S S (Wife of Resident) published on 14 October 2024

Submitted via Postal Card • Report

Overall Experience

Overall I have been very pleased with the friendliness, willingness, happiness, and attention to me as well as my husband, first class. Carpets let the home down, badly stained (clean though of debris etc.). Despite providing staff with a 'potted' history of my husband's life, no one made use of this,

to develop a greater understanding until I introduced it into conversations. Question the £30 a day extra for having a bigger room. The care and facilities are no different. A one-off premium should be quoted on arrival and the fees returned to the same as other rooms.

Reply from Rosie Smith, Customer Advisor at Sandhills Court Care Home

Hello and thank you for taking the time to leave a review for the staff at Sandhills Court. We are thrilled to hear you describe the care your husband receives as "first class". We appreciate your feedback regarding the interior of the home and your husband's care plan. We will be sure to pass this on to the home for future discussion. Thank you again and best wishes.

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Review of
Sandhills Court Care Home
from K C (Daughter of Resident) published on 14 October 2024

Submitted via Postal Card • Report

Overall Experience

Wanted to say thank you to all the staff at Sandhills for everything they do for my mum. Everyone is doing a great job. You can tell that everyone just cares. She's been here for over 2 years. Just shows we found the right home for her here at Sandhills. Thanks to everyone for their care and support.

Reply from Rosie Smith, Customer Advisor at Sandhills Court Care Home

Hello and thank you for taking the time to leave the staff at Sandhills such a lovely review. We are absolutely thrilled to hear how pleased you are with the care your mum receives at Sandhills. We hope she continues to enjoy her stay at Sandhills and that the exemplary care she receives continues. Thank you again for your kind words and best wishes!

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Review of
Edmund House Care Home
from Liz D (Daughter of Resident) published on 11 October 2024

Submitted via Postal Card • Report

Overall Experience

Edmund House - the staff are just wonderful caring, respectful, kind and helpful. Always there for any questions, plenty of daily activities and even though mum cannot participate they always try and involve her as much as they can. We are lucky to have Edmund House looking after her.

Reply from David Mclean, Customer Service Adviser at Edmund House Care Home

Thank you for your lovely review. It is always nice to hear words like "wonderful, caring, respectful, kind and helpful" being used to describe our care. We will certainly pass your comments on to the manager. We hope to continue providing your mum with the best possible care.

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Review of
Edmund House Care Home
from S K (Cousin of Resident) published on 9 October 2024

Submitted via Postal Card • Report

Overall Experience

Really appreciate the staff organising swimming for my relative. Nothing is too much trouble and the food is outstanding.

Reply from Fran Donno, Customer Service Adviser at Edmund House Care Home

Thank you for your kind words. It is so lovely to hear that your cousin enjoys our delicious meals and that they were able to enjoy going swimming. We are happy to hear that you feel at ease with your loved one in our care. If there is anything we can do to make your loved one's stay as comfortable as possible, please do let us know.

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Review of
Sandhills Court Care Home
from G F (Son of Resident) published on 16 August 2024

Submitted via Postal Card • Report

Overall Experience

Absolutely lovely place, happy for mum to be there. The staff seem to be very caring.

Reply from David Mclean, Customer Service Adviser at Sandhills Court Care Home

Thank you for your kind words. We are very happy to hear you can feel at ease with your Mum in our care. Please let us know if there is anything we can do to make her stay as comfortable as possible.

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Review of
Sandhills Court Care Home
from Steven P (Son of Resident) published on 16 August 2024

Submitted via Postal Card • Report

Overall Experience

After previously asking for an extra wardrobe for my mother and nothing appearing for three weeks I asked the receptionist if she could chase it up. While I was there the wardrobe appeared and was put in place! Thank you to the receptionist, you are a star!

Reply from David Mclean, Customer Service Adviser at Sandhills Court Care Home

Thank you for taking the time to leave your review. We are glad that the extra wardrobe got fitted for your mother's room, despite the small delay. Please let us know if there is anything we can do to make her stay as comfortable as possible.

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Review of
Sandhills Court Care Home
from C J (Daughter of Resident) published on 15 August 2024

Submitted via Postal Card • Report

Overall Experience

This was Mum's first experience of respite care. She was reluctant to go in, but the staff were very supportive and other residents were friendly. We were pleased to receive regular updates by phone on how Mum was settling and where she was joining in the activities. A good trial visit for us all. We'll

definitely use Sandhills again.

Reply from Maria Ricketts, Customer Care Adviser at Sandhills Court Care Home

Thank you for your kind words. We are glad to help you and your family through such a difficult time. We are looking forward to see you again.

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Review of
Sandhills Court Care Home
from Karen D (Daughter of Resident) published on 8 August 2024

Submitted via Postal Card • Report

Overall Experience

My father has been a resident of Sandhills for over a year and loved it. The staff are extremely helpful, caring and friendly. They keep us updated with Dad's care needs and nothing is too much trouble.

Reply from David Mclean, Customer Service Adviser at Sandhills Court Care Home

Thank you for your kind words. It is always nice to hear words like "extremely helpful, caring and friendly" being used to describe our care and we are very happy to hear you can feel at ease with your father in our care. Please let us know if there is anything we can do to make his stay as comfortable as possible.

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Review of
Edmund House Care Home
from J G (Friend of Resident) published on 1 August 2024

Submitted via Postal Card • Report

Overall Experience

My lifelong friend has come to live with you recently and I have been visiting her every week since. I have found the care home to be spotlessly clean very friendly and all the staff very caring. I cannot comment on food or cost but everything else I find to be excellent.

Reply from Fran Donno, Customer Service Adviser at Edmund House Care Home

Thank you for your lovely words. We are pleased to hear that you are impressed with the high standards of care provided at Edmund House Care Home and that your Friend is happy and content. We hope to continue providing your Friend with the best possible care.

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Review of
Edmund House Care Home
from S T (Friend of Resident) published on 29 July 2024

Submitted via Postal Card • Report

Overall Experience

Very impressed with the helpfulness and kindness of all the staff. Very efficient, spotlessly clean and a caring environment. I have only made two visits to the care home but have been really impressed with what I have seen.

Reply from Rosie Smith, Customer Advisor at Edmund House Care Home

Hello and thank you for taking the time to write the staff at Edmund House Care Home such a lovely review. It is wonderful to hear words such as helpful and kind used to describe our staff. We are thrilled that the home is to your liking and that the staff have managed to create such a "caring environment". We hope that your loved one continues to enjoy her stay with us. Thank you again and best wishes.

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Review of
Edmund House Care Home
from Roz W (Niece of Resident) published on 11 July 2024

Submitted via Website • Report

Overall Experience

My aunt has been a resident for the past 6 months. Although she was anxious and unsettled at first, the friendly and caring nature of all the staff, soon put her at ease. The residents are allowed freedom of movement as if they were in their 'own' home. There is a communal lounge for gatherings, as

well as private areas for some quiet recreation and calm. All residents are encouraged to take part in the many activities the 'entertainment' team organise. Led by the Manager the activities can be fun, creative, and quizzical - all aimed at stimulating the residents; it's great to see so many smiles on their faces. As a visitor, I am always made welcome. There is always someone around at the Reception area to make entering and leaving the building a smooth process, whilst also being secure. My aunt enjoys the food on offer at meal times, so much that her clothes are getting tighter...! All the carers/staff have been amazing with my aunt and truly care about the very important job that they do!

Reply from Fran Donno, Customer Service Adviser at Edmund House Care Home

Thank you for your kind words. We are happy to hear that your Aunt has now settled in well and that she is enjoying our delicious meals and fun activities. It is always nice to hear words like "Friendly" and "Caring" being used to describe our staff. Please let us know if there is anything we can do to make your Aunt's stay as comfortable as possible.

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Review of
Sandhills Court Care Home
from G H (Wife of Resident) published on 11 June 2024

Submitted via Postal Card • Report

Overall Experience

My husband came in for respite (12 days) he was very well looked after and the choice of meals was very good. All the staff were lovely and very caring. He says he will go in again when the need arises.

Reply from Maria Ricketts, Customer Care Adviser at Sandhills Court Care Home

Thank you for your kind words. It is always nice to hear words like "Lovely" and "Caring" being used to describe our care. Thank you for choosing Sandhills Court Care Home for your stay.

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Review of
Sandhills Court Care Home
from Jean B (Respite Resident) published on 21 May 2024

Submitted via Postal Card • Report

Overall Experience

I was in rehab in March/May with a broken ankle and leg. The staff were very kind at all times helping me wash, toilet and dress. Always very helpful to take me to meals and activities. All the staff, office and cleaners, very nice people. My room was always clean. Always a good listening ear when feeling

down, missing my dog and family. The kitchen staff were helpful and the food was good. In fact, it was not very bad at all. Both day and night staff were great. Thank you.

Reply from Grace Langfield, Customer Service Adviser at Sandhills Court Care Home

We appreciate you taking the time to leave us your comments. We are glad to have been able to help you through a difficult transition, and it's nice to hear you felt very well cared for and valued by all our staff. Thank you for choosing Sandhills Court for your stay.

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Review of
Edmund House Care Home
from Jayne K (Daughter of Resident) published on 19 April 2024

Submitted via Website • Report

Overall Experience

Our 101-year-old Mother recently passed peacefully away at Edmund House Care Home after spending a year in their excellent care. During that time, Mum was treated with dignity, compassion and loving care. My sister and I were impressed with the high standards set by the home. It is spotlessly clean

and the decor is fresh and modern. The staff couldn't do enough to accommodate Mum's dietary needs and there was always an endless supply of tea and cake! Everyone was professional and diligent but also cheery and warm. We were made to feel welcome when we visited (usually daily) and Mum and our family were treated to a wonderful private birthday tea party on her 101st birthday. When Mum was nearing the end, the senior staff took time to explain to us what was happening, allowing us to be with her as she passed. We will not forget the kindness and compassion of all of the staff at Edmund House - Mum was comfortable throughout and we were looked after wonderfully too.

Reply from Fran Donno, Customer Service Adviser at Edmund House Care Home

Thank you for your kind words. We are glad to help you and your family through such a difficult time and we are saddened to hear about your loss. We are pleased to hear that you were impressed with the high levels of care provided at Edmund House Care Home and hopefully, you will go away from this feeling like your loved one received the best possible care.

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Review of
Sandhills Court Care Home
from Jane T (Daughter of Resident) published on 16 April 2024

Submitted via Website • Report

Overall Experience

My mum has been a resident in Rebourne since August 2020, I was aware of the home before she arrived as I had visited several times to see friends. The staff have been fantastic despite their pay, they have my greatest admiration, very few of us could do what they do every day. Mum is well-loved by

all and the standard of her care is superb, no one would want to go into a care home by choice but we are both delighted to have found a place here. Special thanks to the exceptional seniors and Mum's long-term carers. Remember, this is a partnership and as the family you must play your part, communication is key. Following a recent few days in hospital, my mum begged the doctors to be returned to Sandhills to die in her own home (what an accolade).

Reply from Grace Langfield, Customer Service Adviser at Sandhills Court Care Home

Thank you for taking the time to leave your review. It is always nice to hear from family members feeling like their loved one is cared for and looked after to such an excellent standard. We will certainly pass your comments on to the manager.

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Care Homes Owned by Bupa Care Homes in North Lincolnshire

Bupa Care Homes Locations in North Lincolnshire (2)

Bupa Care Homes Reviews in North Lincolnshire (162)

Edmund House Care Home

Edmund House Care Home

Sandhills Court Care Home

Edmund House Care Home

Edmund House Care Home

Sandhills Court Care Home

Sandhills Court Care Home

Edmund House Care Home

Edmund House Care Home

Sandhills Court Care Home

Sandhills Court Care Home

Sandhills Court Care Home

Sandhills Court Care Home

Edmund House Care Home

Edmund House Care Home

Edmund House Care Home

Sandhills Court Care Home

Sandhills Court Care Home

Edmund House Care Home

Sandhills Court Care Home

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