Bupa Care Homes in North Somerset | 2 Care Homes

Review of
Elm View Care Home
from Jayne B (Daughter of Resident) published on 23 April 2025

Submitted via Postal Card • Report

Overall Experience

Elm View were marvelous when we had to arrange emergency respite care for my father.
They were so kind and caring to all of us on arrival, showing real understanding of a very difficult situation.
My father seems to be settling well, and the quality of food, cake etc is a great hit with him. Thank

you all at Elm View for your ongoing care especially the manager, but also all the wonderful staff and admin.

Reply from David Mclean, Customer Service Adviser at Elm View Care Home

Thank you for taking the time to leave your lovely review. We are glad to help you and your family through such a difficult time and We hope Elm View care home did everything possible to make the transition as easy as possible. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your father with the best possible care and we look forward to seeing you again soon.

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Review of
Norewood Lodge Care Home
from S M (Daughter of Resident) published on 8 April 2025

Submitted via Postal Card • Report

Overall Experience

My mum has been a resident at Norewood Lodge for 7 months now and the care she has received has been excellent. Lovely staff who are always friendly and easer to assist. Although everywhere is clean and tidy the building and decoration is in need of refurbishment which hopefully will be carried out

this year as it looks tired and dated.

Reply from Maria Ricketts, Customer Care Adviser at Norewood Lodge Care Home

We appreciate you taking the time to leave us your comments. We are very happy to hear you can feel at ease with your mum in our care. Please let us know if there is anything we can do to make mum's stay as comfortable as possible. We will discuss your feedback regarding the areas that could be improved with the home's manager to help them continually improve their service.

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Review of
Elm View Care Home
from M S (Daughter of Resident) published on 7 April 2025

Submitted via Website • Report

Overall Experience

We needed to get an assessment sorted to see if mum could get a chair supplied that would enable her to spend time out of bed safely and would also mean we could move her out of her room to the lounge, so that she could enjoy the activities. Mum has deteriorating needs so it needed to be assessed professionally.

We initially thought this would take weeks or even months for a referral, but it was quickly sorted out for us and mum only waited a couple of weeks. She now has a chair suitable for her needs and that will definitely enhance her quality of life. Thank you to the managers in the home for sorting this so quickly.

Reply from Maria Ricketts, Customer Care Adviser at Elm View Care Home

Thank you for your kind words. We are glad to have helped mum receiving her new chair. Please let us know if there is anything we can do to make mum's stay as comfortable as possible.

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Review of
Elm View Care Home
from V T (Husband of Resident) published on 28 March 2025

Submitted via Website • Report

Overall Experience

What kind people who looked after my wife. Thank you so much. What impressed me and my family who visited the home on many occasions was so helpful. The nurses and general assistants were caring for her in her last days. We shall all. Fondly remember theses difficult times where kindness does especially,

count.

Reply from Maria Ricketts, Customer Care Adviser at Elm View Care Home

Thank you for your lovely review. We are glad to have helped you and your family through such a difficult time. We are saddened to hear about your loss and send our deepest condolences. Hopefully, you will go away from this feeling like your loved one received the best possible care.

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Review of
Elm View Care Home
from C G (Niece of Resident) published on 23 January 2025

Submitted via Website • Report

Overall Experience

A lot of time and money and disruption over more than 4 months has been involved in refurbishment here and it's still ongoing. However I'm disappointed that money hasn't been spent on employing more care staff.
My aunt has assisted feeding, yet when I was visiting her, coffee was brought without sugar

(she's been there over 3 years so it should be routine); and no one arrived to assist, or to check we were OK helping her. If I'd not been there, it would have been left on a table she can't see or reach to go cold.
Answer to call bell is way too long, resulting in residents having an accident when they need toilet assistance.
Activities in the lounge are for a small number of residents who are able to access them. A nice activity would be for someone simply to visit the very frail and sit with them for companionship.

Reply from Lisa Henderson, Customer Care Advisor at Elm View Care Home

Thank you for taking the time to leave a review. We appreciate that refurbishment can be disruptive and we have tried our best to minimise the impact on our residents during this time. The work is almost complete and we hope our residents will enjoy our newly furbished areas. We have liaised with the home manager who has confirmed that Elm View is currently fully staffed and that our activities programme includes a mix of activities and one to one sessions. The health and wellbeing of our residents is an absolute priority for us and whilst we can't discuss specific cases or personal details here, our care home manager would welcome the opportunity to discuss with you the concerns you raise about your relative. You can contact the home directly by calling 01275 872088. Alternatively, you can email feedback@bupa.com with your contact details and the team will be in touch to discuss things further.

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Review of
Elm View Care Home
from Lisa S (Daughter of Resident) published on 23 January 2025

Submitted via Website • Report

Overall Experience

My mother has been a resident at Elm View for 4 years now and the care has been wonderful. The new manager is second to none. She is an amazing asset to the home and displays all the qualities one would wish for from a resident's and family member's perspective. She has time to listen, is kind and empathetic

and is always willing to go that extra mile for both resident and their loved ones. A true professional, who is proactive, honest, trusted and considerate. Her staff are also superb - always smiling and welcoming. The home's recent refurbishment makes the place feel more homely.

Reply from Maria Ricketts, Customer Care Adviser at Elm View Care Home

Thank you for your lovely review. We are very happy to hear you can feel at ease with your mother in our care. Please let us know if there is anything we can do to make your loved ones stay as comfortable as possible.

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Review of
Norewood Lodge Care Home
from C F (Son of Resident) published on 17 January 2025

Submitted via Postal Card • Report

Overall Experience

Very impressed by the care provided to my mother for what turned out to be the final three weeks of her life. The level of care and support was exceptional; The staff were kind, supportive to her, and friendly towards her friends and family members too. At all times treating her with dignity and respect.

I really cannot praise the facilities and the team there highly enough. A difficult and distressing time was made as comfortable as it could be.

Reply from Maria Ricketts, Customer Care Adviser at Norewood Lodge Care Home

Thank you for your lovely review. We are very happy to hear you can feel at ease with your mother in our care. We hope to continue providing your loved one with the best possible care.

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Review of
Norewood Lodge Care Home
from I L (Daughter of Resident) published on 6 January 2025

Submitted via Postal Card • Report

Overall Experience

Mum has been at Norewood Lodge for over a year and has been well looked after. Thank goodness for Norwood Lodge! The staff are all so kind and friendly. Mum never planned to go into a nursing home, but Norwood Lodge has done a good job of looking after Mum. Thank you.

Reply from Fran Donno, Customer Service Adviser at Norewood Lodge Care Home

Thank you for your kind words. It is so wonderful to hear that your mum is being cared for and well looked after and that you can feel at ease with your mum in our care. We hope Norewood Lodge care home did everything possible to make the transition as easy as possible. Please let us know if there is anything we can do to make your mum's stay as comfortable as possible.

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Review of
Elm View Care Home
from Hazel S (Daughter of Resident) published on 26 November 2024

Submitted via Postal Card • Report

Overall Experience

My mother was very well looked after. The staff are amazing and the new manager can't do enough for us. Everything was very good.

Reply from Maria Ricketts, Customer Care Adviser at Elm View Care Home

Thank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Thank you for choosing Elm View for your stay.

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Review of
Norewood Lodge Care Home
from S H (Daughter of Resident) published on 21 November 2024

Submitted via Postal Card • Report

Overall Experience

Although Mum was well looked after she was quite lonely at times due to her poor hearing and eyesight. She is also an extremely early riser and this did not fit in with the routine. She enjoyed most of the afternoon entertainment. I thought the food was pretty good.

Reply from Rosie Smith, Customer Advisor at Norewood Lodge Care Home

Hello and thank you for taking the time to leave a review for the staff at Norewood Lodge Care Home. We are happy to hear that Mum was looked after within the home and will bear your comments in mind for future care. Best wishes.

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Review of
Elm View Care Home
from Jane S (Daughter of Resident) published on 21 August 2024

Submitted via Website • Report

Overall Experience

From the moment we looked around we have found this a very welcoming and friendly place. The staff are kind and caring and we are very happy with the care my Mum is receiving. The garden area is delightful, and her room is bright and cheerful.

Reply from David Mclean, Customer Service Adviser at Elm View Care Home

Thank you for your lovely review. We are very happy to hear you can feel at ease with your Mum in our care. Please let us know if there is anything we can do to make her stay as comfortable as possible and we look forward to seeing you again soon.

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Review of
Elm View Care Home
from Margaret C (Friend of Resident) published on 30 July 2024

Submitted via Postal Card • Report

Overall Experience

The care home is so welcoming. The smell when I visit is lovely. The staff that I have spoken to are always polite and smiling. Very clean. It's a joy to visit.

Reply from Grace Langfield, Customer Service Adviser at Elm View Care Home

Thank you for your lovely review. We are very happy to hear you feel such ease when visiting our Elm View Care Home and we are looking forward to seeing you again soon.

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Review of
Norewood Lodge Care Home
from P N (Daughter of Resident) published on 8 July 2024

Submitted via Postal Card • Report

Overall Experience

Could not have had a better place with excellent staff. They looked after my Mother as she passed away.
They (the staff) put everyone who visited Mum at ease and treated Mum as if she were their own Mother/Grandmother.
Highly recommend Norewood Lodge.

Reply from Maria Ricketts, Customer Care Adviser at Norewood Lodge Care Home

Thank you for your kind words. We are glad to help you and your family through such a difficult time. We are saddened to hear about your loss. Hopefully, you will go away from this feeling like your loved one received the best possible care.

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Review of
Norewood Lodge Care Home
from Pauline V (Daughter of Resident) published on 12 June 2024

Submitted via Website • Report

Overall Experience

I cannot praise Norewood Lodge and its wonderful staff highly enough. My father was bed-bound and had to be hoisted twice daily between his bed and armchair, which the staff did willingly and cheerfully. My father, although physically incapacitated, was mentally acute and interacted with the staff,

although he chose to have little contact with the other residents. He had his books, letters and poetry and was very content with that. When Southmead Hospital put him on their 'purple butterfly' pathway, he requested to be returned to Norewood Lodge, to end his days with his 'other family', and they looked after him with love and care.

Reply from Grace Langfield, Customer Service Adviser at Norewood Lodge Care Home

Thank you for your kind words, it is really wonderful to hear your father felt so comfortable and well-cared for at our Norewood Lodge home. It's an honour that he chose to come back to us for his final days, and we hope it is a comfort to know he felt like a part of our Bupa family. We are saddened to hear about your loss and hope you are able to look back on this experience knowing he received the best possible care.

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Review of
Elm View Care Home
from H D (Husband of Resident) published on 6 June 2024

Submitted via Postal Card • Report

Overall Experience

The staff have been very helpful. Always with a smile. Garden is very relaxing.

Reply from Grace Langfield, Customer Service Adviser at Elm View Care Home

It is always nice to hear from family members feeling like their loved one is cared for and looked after, thank you for your feedback. Please let us know if there is anything else we can do to make your loved one's stay as comfortable as possible.

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Review of
Norewood Lodge Care Home
from Karen W (Sister of Resident) published on 16 May 2024

Submitted via Postal Card • Report

Overall Experience

My brother was quite shy and retiring, after living alone for a long time. After two weeks of respite care in Norewood Lodge, much to my relief he requested to stay permanently. The staff are excellent and have gently coaxed him into joining in and are making his last days really enjoyable. I can't

praise them enough.

Reply from Fran Donno, Customer Service Adviser at Norewood Lodge Care Home

Thank you for your lovely review. We are very happy to hear you can feel at ease with your brother in our care and it is lovely to hear that he is starting to join in more and starting to enjoy himself at Norewood Lodge. Please let us know if there is anything we can do to make your brother's stay as comfortable as possible.

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Review of
Norewood Lodge Care Home
from C B (Resident) published on 17 April 2024

Submitted via Postal Card • Report

Overall Experience

Very good, even though the staff can be very busy or just not enough. Good, kind staff. Food is also good. Nice views.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Norewood Lodge Care Home

Thank you for your feedback. It is nice to hear you find all our staff to be kind and that you enjoy the food. Thank you again for your review.

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Review of
Norewood Lodge Care Home
from Lynda P (Daughter of Resident) published on 5 March 2024

Submitted via Postal Card • Report

Overall Experience

My dear mum moved into Norewood Lodge in August 2021, initially for respite care but she soon decided to stay. She felt safe, and content and having both nurses and carers available 24/7 gave her and us the reassurance needed. Mum adapted quickly to her new surroundings. She loved watching the ships

go up the channel and joined in afternoon activities. Particularly enjoying the quizzes, weekly armchair exercises and the bingo of course. The prizes kept her in hand cream and snacks all week! Mum made some friends during her 2.5-year stay. One of the carers acted as her plus one at her grandson's wedding and completely supported her during the data enabling the rest of the family to enjoy both the day and Mum's company. The care at Norewood is second to none. Thanks, team Norewood.

Reply from Eden Tomlinson, Customer Service Adviser at Norewood Lodge Care Home

Thank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We will certainly pass your comments on to the manager.

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Review of
Elm View Care Home
from Roberta B (Wife of Resident) published on 28 February 2024

Submitted via Postal Card • Report

Overall Experience

Very happy with interview. Seemed to be aware of all the circumstances.
Pleasant and helpful.

Reply from Fran Donno, Customer Service Adviser at Elm View Care Home

Thank you for your kind words. It is always nice to hear words like “Pleasant” and “Helpful” being used to describe our care and we are pleased to hear that Elm View are aware of all of your circumstances. Hopefully you will go away from this feeling like your loved one received the best possible care.

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Review of
Elm View Care Home
from S G (Respite Resident) published on 27 February 2024

Submitted via Postal Card • Report

Overall Experience

I chose this care home in the town where I live for a recovery period following a hip replacement operation (I am a fit 88-year-old). I was pleasantly surprised by everything I found here. My room was well equipped and corridors very suitable for tentative walkers on frames and crutches. All the staff

were totally friendly. Food had choices and was always very tasty. Any need was met. Meals could be taken in the bedroom or the dining room. Entertainment was provided in a lounge in the afternoon. I extended my stay by a week so that speaks for itself.

Reply from Grace Langfield, Customer Service Adviser at Elm View Care Home

Thank you for your lovely review. We are really pleased to hear you had such a wonderful experience and felt so at ease whilst in our care. It's great to hear everything from our food, to the entertainment and home facilities were at an excellent standard. Thank you for choosing Elm View for your stay.

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Care Homes Owned by Bupa Care Homes in North Somerset

Bupa Care Homes Locations in North Somerset (2)

Bupa Care Homes Reviews in North Somerset (132)

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