Only the locations & reviews in North Somerset for Bupa Care Homes are showing below.
View the details of all 115 locations (with 9698 reviews) owned by Bupa Care Homes
72 Nore Road, Portishead, Bristol BS20 8DU
"Very impressed by the care provided to my mother for what turned out to be the final three weeks of her life. The level of care and support…" Read all 60 reviews
At Norewood Lodge, a caring team of professionals ensure exceptional care and support is provided to residents on an individual basis for short or long term needs. The home provides a range of care plans including nursing, palliative, Parkinson's care… Read more about Norewood Lodge Care Home
Moor Lane, Clevedon BS21 6EU
"What kind people who looked after my wife. Thank you so much. What impressed me and my family who visited the home on many occasions was so…" Read all 69 reviews
A talented and versatile team at Elm View Care Home offer care and support for a wide range of needs, including residential, nursing, respite, convalescence and palliative as well as Parkinson's care. Situated in the popular town of Clevedon, this… Read more about Elm View Care Home
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Reply from Maria Ricketts, Customer Care Adviser at Elm View Care Home
Thank you for your lovely review. We are glad to have helped you and your family through such a difficult time. We are saddened to hear about your loss and send our deepest condolences. Hopefully, you will go away from this feeling like your loved one received the best possible care.
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Reply from Lisa Henderson, Customer Care Advisor at Elm View Care Home
Thank you for taking the time to leave a review. We appreciate that refurbishment can be disruptive and we have tried our best to minimise the impact on our residents during this time. The work is almost complete and we hope our residents will enjoy our newly furbished areas. We have liaised with the home manager who has confirmed that Elm View is currently fully staffed and that our activities programme includes a mix of activities and one to one sessions. The health and wellbeing of our residents is an absolute priority for us and whilst we can't discuss specific cases or personal details here, our care home manager would welcome the opportunity to discuss with you the concerns you raise about your relative. You can contact the home directly by calling 01275 872088. Alternatively, you can email feedback@bupa.com with your contact details and the team will be in touch to discuss things further.
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Submitted via Website • Report
Reply from Maria Ricketts, Customer Care Adviser at Elm View Care Home
Thank you for your lovely review. We are very happy to hear you can feel at ease with your mother in our care. Please let us know if there is anything we can do to make your loved ones stay as comfortable as possible.
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Reply from Maria Ricketts, Customer Care Adviser at Norewood Lodge Care Home
Thank you for your lovely review. We are very happy to hear you can feel at ease with your mother in our care. We hope to continue providing your loved one with the best possible care.
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Reply from Fran Donno, Customer Service Adviser at Norewood Lodge Care Home
Thank you for your kind words. It is so wonderful to hear that your mum is being cared for and well looked after and that you can feel at ease with your mum in our care. We hope Norewood Lodge care home did everything possible to make the transition as easy as possible. Please let us know if there is anything we can do to make your mum's stay as comfortable as possible.
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Reply from Maria Ricketts, Customer Care Adviser at Elm View Care Home
Thank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Thank you for choosing Elm View for your stay.
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Reply from Rosie Smith, Customer Advisor at Norewood Lodge Care Home
Hello and thank you for taking the time to leave a review for the staff at Norewood Lodge Care Home. We are happy to hear that Mum was looked after within the home and will bear your comments in mind for future care. Best wishes.
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Reply from David Mclean, Customer Service Adviser at Elm View Care Home
Thank you for your lovely review. We are very happy to hear you can feel at ease with your Mum in our care. Please let us know if there is anything we can do to make her stay as comfortable as possible and we look forward to seeing you again soon.
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Reply from Grace Langfield, Customer Service Adviser at Elm View Care Home
Thank you for your lovely review. We are very happy to hear you feel such ease when visiting our Elm View Care Home and we are looking forward to seeing you again soon.
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Reply from Maria Ricketts, Customer Care Adviser at Norewood Lodge Care Home
Thank you for your kind words. We are glad to help you and your family through such a difficult time. We are saddened to hear about your loss. Hopefully, you will go away from this feeling like your loved one received the best possible care.
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Reply from Grace Langfield, Customer Service Adviser at Norewood Lodge Care Home
Thank you for your kind words, it is really wonderful to hear your father felt so comfortable and well-cared for at our Norewood Lodge home. It's an honour that he chose to come back to us for his final days, and we hope it is a comfort to know he felt like a part of our Bupa family. We are saddened to hear about your loss and hope you are able to look back on this experience knowing he received the best possible care.
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Reply from Grace Langfield, Customer Service Adviser at Elm View Care Home
It is always nice to hear from family members feeling like their loved one is cared for and looked after, thank you for your feedback. Please let us know if there is anything else we can do to make your loved one's stay as comfortable as possible.
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Submitted via Postal Card • Report
Reply from Fran Donno, Customer Service Adviser at Norewood Lodge Care Home
Thank you for your lovely review. We are very happy to hear you can feel at ease with your brother in our care and it is lovely to hear that he is starting to join in more and starting to enjoy himself at Norewood Lodge. Please let us know if there is anything we can do to make your brother's stay as comfortable as possible.
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Reply from Alison Horridge, Customer Advisor on behalf of the team at Norewood Lodge Care Home
Thank you for your feedback. It is nice to hear you find all our staff to be kind and that you enjoy the food. Thank you again for your review.
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Reply from Eden Tomlinson, Customer Service Adviser at Norewood Lodge Care Home
Thank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We will certainly pass your comments on to the manager.
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Reply from Fran Donno, Customer Service Adviser at Elm View Care Home
Thank you for your kind words. It is always nice to hear words like “Pleasant” and “Helpful” being used to describe our care and we are pleased to hear that Elm View are aware of all of your circumstances. Hopefully you will go away from this feeling like your loved one received the best possible care.
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Submitted via Postal Card • Report
Reply from Grace Langfield, Customer Service Adviser at Elm View Care Home
Thank you for your lovely review. We are really pleased to hear you had such a wonderful experience and felt so at ease whilst in our care. It's great to hear everything from our food, to the entertainment and home facilities were at an excellent standard. Thank you for choosing Elm View for your stay.
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Submitted via Postal Card • Report
Reply from Grace Langfield, Customer Service Adviser at Elm View Care Home
We appreciate you taking the time to leave us your comments. We are very pleased to hear you feel the staff at Elm View feel so well looked after and dignified with the care they provide. We will certainly pass your comments on to the manager.
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Submitted via Website • Report
Reply from Eden Tomlinson, Customer Service Adviser at Norewood Lodge Care Home
Thank you for your lovely review. We are glad to help you and your family through such a difficult time. We are saddened to hear about your loss. Hopefully you will go away from this feeling like your parents received the best possible care.
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Submitted via Website • Report
Reply from Fran Donno, Customer Service Adviser at Elm View Care Home
Thank you for your kind words. We are glad to help you and your family through such a difficult time, and we hope Elm View care home did everything possible to make the transition as easy as possible. Hopefully, you will go away from this feeling like your loved one received the best possible care.
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