Bupa Care Homes in Northumberland | 1 Care Home

Review of
Ridley Park Care Home
from H J (Daughter of Resident) published on 8 April 2025

Submitted via Postal Card • Report

Overall Experience

The first point of contact was excellent. My dad was made to feel very welcome when he arrived which made such a difference at what was quite a difficult time. The staff have made a real effort to get to know him.

Reply from Maria Ricketts, Customer Care Adviser at Ridley Park Care Home

Thank you for your lovely review. We are glad to help you and your family through such a difficult time. We hope to continue providing your loved one with the best possible care.

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Review of
Ridley Park Care Home
from Ian H (Son of Resident) published on 17 March 2025

Submitted via Postal Card • Report

Overall Experience

Mam recently passed away at Ridley Park Care Home after over five years of living there. When she moved to the home in 2019, we really thought that her time was limited: within a matter of months the home had de-aged her by ten years and it was staggering to see the improvement in her health.
The

level of care that mam received throughout the five years at Ridley Park has been unfailingly outstanding. The staff are always welcoming towards the family, whilst they have been compassionate, patient, thoughtful and kind towards mam. We have always been kept up to date with mam's health and progress. There have also been some lovely activities; pictures and videos of mam singing and holding animals will live long in the memory; little touches that are so important.
The celebration of mam's 100th birthday in October last year was wonderful. Her room - and indeed the whole home - was beautifully decorated, there was a fantastic cake and the whole day was very enjoyable.
The end-of-life care that mam received was just like all her care at Ridley Park - warm and loving - and we are so happy that she was able to end her days there.

Reply from Fran Donno, Customer Service Adviser at Ridley Park Care Home

Thank you for taking the time to leave us your lovely words. We are saddened to hear about your loss. It is so wonderful that you felt supported during these times and that you felt at ease with your Mam in our care. It is always brilliant to hear words like "Warm" and "Loving" being used to describe our care and we are so pleased that your Mam was looked after so well. Hopefully you will go away from this feeling like your loved one received the best possible care.

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Review of
Ridley Park Care Home
from Paula S (Daughter of Resident) published on 7 October 2024

Submitted via Postal Card • Report

Overall Experience

I cannot find the words to express how wonderful the staff are at Ridley. The care and attention they give to residents is amazing from the kitchen staff, domestic carers, nurses, and admin - truly amazing!
The admin staff goes above and beyond to help and support me through some very difficult family

times. I honestly don't think I could have gotten through.
The personal care they have provided to my Mum and me is excellent. I can not recommend Ridley enough. My Mom is in Dunes.

Reply from Maria Ricketts, Customer Care Adviser at Ridley Park Care Home

Thank you for your kind words. We are very happy to hear you can feel at ease with your Mum in our care. We are looking forward to seeing you again.

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Review of
Ridley Park Care Home
from Joyce S (Daughter of Resident) published on 30 September 2024

Submitted via Postal Card • Report

Overall Experience

My overall experience of Ridley Park Care Home is a very happy, well-run establishment. Upon entering, greeted by friendly and helpful with whatever the problem was that day (usually my mum and dad trying to pay the bill for their hotel rooms!). The cafe at the entrance is a great idea. The activity

coordinators always have residents and visitors enjoying varied and interesting activities catering for all abilities. I can go home knowing my parents are safe, secure and most of all happy.

Reply from Rosie Smith, Customer Advisor at Ridley Park Care Home

Hello and thank you for taking the time to leave such a lovely review for the staff at Ridley Park Care Home. We are thrilled that your parents are "safe" and "happy" within the care home. It is also great to hear about the variety of activities happening within the home. It is great to hear you have bonded with the staff and leave feeling relaxed knowing that your loved ones are well taken care of. We hope they continue to enjoy their stay within the home!

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Review of
Ridley Park Care Home
from T L (Daughter of Resident) published on 5 August 2024

Submitted via Postal Card • Report

Overall Experience

My mum has only been here a few weeks but very happy with the care indeed. The staff and managers are amazing, was so worried about my mum in a nursing home but could not wish for a more caring and loving place. Well done Ripley Park please continue to look after my mum in this amazing 5 star care home.

Reply from David Mclean, Customer Service Adviser at Ridley Park Care Home

Thank you for your lovely review. We hope Ridley Park care home did everything possible to make the transition as easy as possible and we are very happy to hear you can feel at ease with your Mum in our care. Please let us know if there is anything we can do to make her stay as comfortable as possible.

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Review of
Ridley Park Care Home
from Jeffrey H (Nephew of Resident) published on 25 July 2024

Submitted via Website • Report

Overall Experience

What can I say? Marvellous! My 93-year-old aunt was fortunate to obtain a place at Ridley Park in May 2024 for a two-week period of respite. As it transpired, she has made it her permanent residence. On visiting the care home, for me, the first impression I got was excellent. My first point of contact

was so professional, knowledgeable and courteous. I was immensely reassured that this was a great place for my aunt to stay. I thought the whole environment was delightful and was very happy for my aunt to take up residence. My aunt moved in within days and was pleased with her lovely room overlooking the garden. I also have to mention another staff member, who is a wonderful representative of the care home and is brilliant for advice and reassurance. The professionalism and open manner of these members of staff is a credit to the home. My aunt subsequently took up permanent residence at Ridley Park and is in her element with her new home. Well done Ridley Park!

Reply from David Mclean, Customer Service Adviser at Ridley Park Care Home

Thank you for taking the time to leave your lovely review. We are very happy to hear you can feel at ease with your Aunt in our care. It is always nice to hear words like "the professionalism and open manner of these staff members of staff is a credit to the home" being used to describe our care. We will certainly pass your comments on to the manager. We hope to continue providing your aunt with the best possible care and we are looking forward to seeing you again soon.

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Review of
Ridley Park Care Home
from K L (Daughter of Resident) published on 8 July 2024

Submitted via Postal Card • Report

Overall Experience

Lovely staff, very friendly and helpful. Lovely place and always something to do for the residents.

Reply from Maria Ricketts, Customer Care Adviser at Ridley Park Care Home

Thank you for your kind words. It is always nice to hear words like "Lovely" and "Friendly" being used to describe our care. Hopefully you will go away from this feeling like your loved one received the best possible care.

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Review of
Ridley Park Care Home
from G B (Daughter of Resident) published on 3 May 2024

Submitted via Postal Card • Report

Overall Experience

The majority of the time care is excellent, odd occasions seems understaffed. The staff are very understanding and kind. The food is sometimes in the bed after meals but once again understandable and cleaners can't be in the room constantly.

Reply from Fran Donno, Customer Service Adviser at Ridley Park Care Home

Thank you for your lovely review. We are pleased to hear that you are impressed with the levels of care provided at Ridley Park Care Home. It is always nice to hear words like Understanding and Kind being used to describe our staff. We will discuss your feedback with the homes manager to help them continually improve their service. Hopefully, you will go away from this feeling like your loved one received the best possible care.

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Review of
Ridley Park Care Home
from Ann W (Daughter of Resident) published on 2 May 2024

Submitted via Postal Card • Report

Overall Experience

The staff are amazing. My mother's well-being has improved tenfold. The facilities are excellent. The care and support provided is fabulous. She is very happy it has given her and the family great peace of mind.

Reply from Grace Langfield, Customer Service Adviser at Ridley Park Care Home

Thank you for your lovely review. We are really pleased to hear your Mother has settled into our home so well and you feel it's improved her quality of life so much. We hope to continue providing your loved one with the best possible care.

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Review of
Ridley Park Care Home
from Chris A (Nephew of Resident) published on 2 April 2024

Submitted via Postal Card • Report

Overall Experience

My uncle has been in the home nearly a year. The care and support he gets is first-class. The staff are a credit to the home and the wider organisation. I can't thank them enough.

Reply from Fran Donno, Customer Service Adviser at Ridley Park Care Home

Thank you for your lovely review. We are very happy to hear you can feel at ease with your uncle in our care and it is always nice to hear from family members feeling like their loved one is cared for and looked after. We are so pleased to hear that you are impressed with the care and support your uncle receives at Ridley Park. We hope to continue providing your loved one with the best possible care.

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Review of
Ridley Park Care Home
from M B (Son of Resident) published on 31 January 2024

Submitted via Postal Card • Report

Overall Experience

Extremely clean care home with helpful staff and good food and facilities.

Reply from Grace Langfield, Customer Service Adviser at Ridley Park Care Home

We appreciate you taking the time to leave us your comments. We are pleased to hear you are satisfied with our home's exceptional cleanliness, food and overall facilities. Thank you for choosing Ridley Park for your loved one's stay.

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Review of
Ridley Park Care Home
from J P (Daughter of Resident) published on 29 January 2024

Submitted via Postal Card • Report

Overall Experience

My dad came here a few days ago and was anxious about coming but the staff made him welcome straight away, and even had a card (welcome one) left for him. Staff are friendly answer any questions, always willing to help and go that extra mile.

Reply from Eden Tomlinson, Customer Service Adviser at Ridley Park Care Home

Thank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Please let us know if there is anything we can do to make Dad's stay as comfortable as possible.

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Review of
Ridley Park Care Home
from J M (Son of Resident) published on 29 January 2024

Submitted via Postal Card • Report

Overall Experience

My mother was admitted directly from hospital palliative care and was gravely ill. Her prognosis was poor. However, over time started to slowly recover and although still seriously ill, she's no longer critical and her quality of life has certainly improved. In my opinion, her amazing recovery is purely

down to the kind and caring staff who are looking after her 24/7. Ridley Park Care Home is extremely well run and I would not wish my mother to be anywhere else.

Reply from Eden Tomlinson, Customer Service Adviser at Ridley Park Care Home

Thank you for your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Please let us know if there is anything we can do to make your Mother's stay as comfortable as possible.

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Review of
Ridley Park Care Home
from Tanya C (Daughter of Resident) published on 2 January 2024

Submitted via Postal Card • Report

Overall Experience

Both my parents are in Ridley Park. It is always a worrying time when parents go into care; however, the level of care my parent have received and the support given to the family has been exemplary. All the staff are friendly and knowledgeable regarding the residents.
As a family, we could not sidhe

for better care or environment than what my parents receive at Ridley Park. Thank you.

Reply from David Mclean, Customer Service Adviser at Ridley Park Care Home

Thank you for taking the time to leave your lovely review. We hope Ridley Park Care Home did everything possible to make the transition as easy as possible for your parents, as well as yourself. It is always nice to hear words like “friendly” and “knowledgeable” being used to describe our care. We hope to continue providing your parents with the best possible care.

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Review of
Ridley Park Care Home
from P H (Niece of Resident) published on 4 December 2023

Submitted via Postal Card • Report

Overall Experience

Glad to hear a recruitment for more staff is underway.
Under the present circumstances, staff do very well.

Reply from Fran Donno, Customer Service Adviser at Ridley Park Care Home

We appreciate you taking the time to leave us your lovely review. We are pleased to hear that you are impressed with the staff at Ridley Park Care Home. Hopefully, you will go away from this feeling like your loved one received the best possible care.

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Review of
Ridley Park Care Home
from Anne S (Daughter of Resident) published on 30 November 2023

Submitted via Postal Card • Report

Overall Experience

As a family, we are all very pleased with the care Mom receives. Mom is happy at this care home, very comfortable and settled.
The carers/staff are all very welcoming, helpful and caring and informative.

Reply from Grace Langfield, Customer Service Adviser at Ridley Park Care Home

Thank you for your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after so well by all our staff at Ridley Park. Please let us know if there is anything we can do to make Mom's stay as comfortable as possible.

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Review of
Ridley Park Care Home
from Ann M (Daughter of Resident) published on 30 November 2023

Submitted via Postal Card • Report

Overall Experience

Clean and very caring staff.

Reply from Grace Langfield, Customer Service Adviser at Ridley Park Care Home

We appreciate you taking the time to leave us your comments. Please let us know if there is anything we can do to make your loved one's stay as comfortable as possible.

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Review of
Ridley Park Care Home
from J C (Husband of Resident) published on 29 November 2023

Submitted via Postal Card • Report

Overall Experience

Ridley Park is well situated in a fairly quiet area, yet is handy for taking residents in wheelchairs to the town centre, the riverside and the park. The atmosphere is peaceful and welcoming. The staff in general are friendly and caring. Some staff are especially friendly, helpful and caring.

Reply from David Mclean, Customer Service Adviser at Ridley Park Care Home

Thank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after and to hear words like 'friendly' and 'caring' being used to describe our care. We hope to continue providing your loved one with the best possible care and we look forward to seeing you again soon.

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Review of
Ridley Park Care Home
from Jen B (Daughter of Resident) published on 22 November 2023

Submitted via Postal Card • Report

Overall Experience

Ridley Park has cared for my dad for a few years now. I find the staff very caring and approachable and always take the time to listen to my concerns.

Reply from Grace Langfield, Customer Service Adviser at Ridley Park Care Home

Thank you for your kind review. We are very happy to hear you can feel at ease with your dad in our care and that our staff are so approachable to you as his family. We hope to continue providing your loved one with the best possible care.

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Review of
Ridley Park Care Home
from P J (Daughter of Resident) published on 17 November 2023

Submitted via Postal Card • Report

Overall Experience

My mum has now been at Ridley Park for just over five months for nursing care. All the time she has been here, the standard of care has remained high. The nursing staff are really informative and keep you up to date with how she is doing. The carers are great, nothing is any trouble, and one of the

girls really makes Mam smile with all her little jokes. They are all a fab team, and I feel they do care about how Mam is, and I couldn't ask for more.

Reply from Fran Donno, Customer Service Adviser at Ridley Park Care Home

Thank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after, and we are so pleased to hear that your Mum has a smile on her face. We hope Ridley Park care home did everything possible to make the transition as easy as possible. Hopefully, you will go away from this feeling like your loved one received the best possible care.

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