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View the details of all 115 locations (with 9698 reviews) owned by Bupa Care Homes
2 Hernes Road, Summertown, Oxford OX2 7PT
"The carers are always kind and cheerful, and I'm grateful my husband is being so well looked after. The admin, kitchen, and cleaning staff…" Read all 95 reviews
Green Gates offers residential, nursing, palliative, post-operative and respite care as well as support for adults with long term conditions. The home also offers a space for people to rest, relax and recover for short stays too! Situated in the… Read more about Green Gates Care Home
Submitted via Website • Report
Reply from Fran Donno, Customer Service Adviser at Green Gates Care Home
Thank you for your kind words. It is always brilliant to hear words like "Kind" and "Cheerful" being used to describe our staff and we are very happy to hear you can feel at ease with your Husband in our care. We are happy to hear you feel like a part of our Green Gates family. We hope to continue providing your loved one with the best possible care.
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Submitted via Postal Card • Report
Reply from Maria Ricketts, Customer Care Adviser at Green Gates Care Home
Thank you for your kind words. We hope the care home did everything possible to make the transition as easy as possible. Thank you for choosing our Home for your stay.
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Submitted via Website • Report
Reply from David Mclean, Customer Service Adviser at Green Gates Care Home
Thank you for your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We will discuss your feedback with the home's manager to help them continually improve their service. Please let us know if there is anything we can do to make loved ones stay as comfortable as possible.
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Submitted via Website • Report
Reply from Maria Ricketts, Customer Care Adviser at Green Gates Care Home
Thank you for your lovely review. We are so happy to have shared your mother's 100th birthday what an amazing milestone. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We are looking forward to seeing you again.
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Submitted via Postal Card • Report
Reply from David Mclean, Customer Service Adviser at Green Gates Care Home
We appreciate you taking the time to leave us your comments. We have a general regard for all our residents. We will discuss your comments with our feedback team to help continue and improve our services. Please let us know if there is anything we can do to make your loved ones stay as comfortable as possible.
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Submitted via Postal Card • Report
Reply from Rosie Smith, Customer Advisor at Green Gates Care Home
Thank you for taking the time to leave us your comments. We have discussed your feedback with the Home Manager and they are going to speak to you regarding the redecoration of your room. Please let us know if there is anything else we can help with.
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Submitted via Postal Card • Report
Reply from Rosie Smith, Customer Advisor at Green Gates Care Home
Hello and thank you for taking the time to leave a positive review for the staff at Green Gates Care Home. We are so pleased to hear that Green Gates is ranked as the best of the homes you have stayed in. We are thrilled you are enjoying the activities within the home and we also look forward to seeing what the home plans for the winter months!
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Submitted via Website • Report
Reply from Fran Donno, Customer Service Adviser at Green Gates Care Home
Thank you for your kind words. We are so glad that we have been able to make you feel supported and at ease through these difficult times. We are pleased to hear that your Mother is receiving high quality care and that she is benefitting from her stay with us at Green Gates Care Home. It is always wonderful to hear from family members feeling like their loved one is cared for and looked after. Hopefully, you will go away from this feeling like your loved one received the best possible care.
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Submitted via Website • Report
Reply from Fran Donno, Customer Service Adviser at Green Gates Care Home
Thank you for your kind words. We are so pleased to hear that your Mother is always happy and it is lovely to hear that you can feel at ease knowing that your Mother is receiving high-quality care. It is always wonderful to hear words like "Friendly" and "Caring" being used to describe our staff. If there is anything we can do to make your mother's stay as comfortable as possible, please do let us know.
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Submitted via Postal Card • Report
Reply from Fran Donno, Customer Service Adviser at Green Gates Care Home
Thank you for your kind words. It is so lovely to hear that you are impressed with the high standards of care provided at Green Gates Care Home. It is wonderful to know that your mother is happy and comfortable and that she is enjoying the delicious meals provided. We hope to continue providing your loved one with the best possible care.
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Submitted via Postal Card • Report
Reply from Rosie Smith, Customer Advisor at Green Gates Care Home
Thank you for leaving the staff at Green Gates Care Home a review. It is always great to hear words such as "friendly" and "loyal" used to describe our staff.
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Submitted via Postal Card • Report
Reply from Maria Ricketts, Customer Care Adviser at Green Gates Care Home
Thank you for your kind words. We are happy to hear you love living at Green Gates Care Home. We hope to continue providing you with the best possible care.
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Submitted via Postal Card • Report
Reply from Rosie Smith, Customer Service Advisor at Green Gates Care Home
Thank you so much for leaving the staff at Green Gates Care Home such a positive review. We hope that you continue to enjoy your stay with us.
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Submitted via Postal Card • Report
Reply from Grace Langfield, Customer Service Adviser at Green Gates Care Home
Thank you for your lovely words. We are so pleased you feel so involved and filled with joy with the changes to our activities, something both you and your family are benefitting from. We will certainly pass your comments on to the manager.
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Submitted via Postal Card • Report
Reply from Grace Langfield, Customer Service Adviser at Green Gates Care Home
Thank you for your feedback. Please let us know if there is anything else we can do to make your stay as comfortable as possible.
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Submitted via Website • Report
Reply from Fran Donno, Customer Service Adviser at Green Gates Care Home
Thank you for your kind words. We are pleased to hear that your husband had a memorable 70th birthday and it is always nice to hear from family members feeling like their loved one is cared for and looked after. Please let us know if there is anything we can do to make your loved one's stay as comfortable as possible.
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Submitted via Postal Card • Report
Reply from Grace Langfield, Customer Service Adviser at Green Gates Care Home
Thank you for your lovely review. We hope to continue providing you with the best possible care. Thank you for choosing Green Gates for your stay.
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Submitted via Website • Report
Reply from David Mclean, Customer Service Adviser at Green Gates Care Home
Thank you for taking the time to leave your lovely review. We hope Green Gates Care Home did everything possible to make the transition as easy as possible and we are glad to help you and your family through such a difficult time. We are very happy to hear you can feel at ease with your mother in our care and it is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your loved one with the best possible care and please let us know if there is anything we can do to make your mother's stay as comfortable as possible.
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Submitted via Website • Report
Reply from Grace Langfield, Customer Service Adviser at Green Gates Care Home
Thank you for taking the time to leave your review. We are so pleased to hear you have had such a positive experience visiting your friend and seeing how well cared for our residents are. We are looking forward to seeing you again.
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