Bupa Care Homes in South Yorkshire | 1 Care Home

Review of
Broomcroft House Care Home
from Judy H (Partner of Resident) published on 23 December 2024

Submitted via Postal Card • Report

Overall Experience

My husband has just had his second respite stay at Broomcroft House Care Home. He was extremely well looked after - all staff are unfailingly positive, caring and efficient.
The good and plentiful food and interesting activities (especially the singing group) all helped time to pass pleasantly.
Thanks

to all from us both.

Reply from Rosie Smith, Customer Advisor at Broomcroft House Care Home

Hello and thank you for leaving such a lovely review for Broomcroft House. We look forward to welcoming your husband back as and when he needs us!

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Review of
Broomcroft House Care Home
from G F (Son of Resident) published on 19 September 2024

Submitted via Website • Report

Overall Experience

Wonderful level of care and attention from beginning to end. The staff were always friendly and happy to talk things through no matter how busy they were. The end of life care, although short, was very attentive

Reply from Fran Donno, Customer Service Adviser at Broomcroft House Care Home

Thank you for your feedback. We are glad to help you and your family through such a difficult time and it is warming to hear that you were so impressed with the support, care and friendliness shown to your loved one. Hopefully you will go away from this feeling like your loved one received the best possible care.

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Review of
Broomcroft House Care Home
from G S (Husband of Resident) published on 6 August 2024

Submitted via Postal Card • Report

Overall Experience

I visit my wife three/four times weekly between the hours of 12:30-2:30, so the staff I come into contact with are regular contacts. They are, at all times, helpful and cheerful, reception and carers alike always have a cheerful word.
I must give a special thank you to the "activities" carers who seem

to go out of their way to ensure pleasant entertainment for patients and relatives alike.
Many thanks.

Reply from Maria Ricketts, Customer Care Adviser at Broomcroft House Care Home

Thank you for your kind words. It is always nice to hear words like "helpful" and "cheerful" being used to describe our care. We hope to continue providing your loved one with the best possible care.

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Review of
Broomcroft House Care Home
from Linda H (Daughter of Resident) published on 1 August 2024

Submitted via Postal Card • Report

Overall Experience

Always greeted by friendly and helpful staff who all seem very caring and generous with their time in caring for my mother. She has been a resident for approximately six years and seen many staff come and go but the care has been consistent throughout. I wouldn't hesitate to recommend Broomcroft House

Care Home, it is, by far, an excellent nursing home.

Reply from Fran Donno, Customer Service Adviser at Broomcroft House Care Home

Thank you for your kind words. It is lovely to hear that you have had a wonderful greeting whilst visiting Broomcroft House Care Home. We are pleased to hear that you have found the care consistent throughout and that you feel at ease knowing your mother is receiving high-quality care. We hope to continue providing your loved one with the best possible care.

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Review of
Broomcroft House Care Home
from Kathy R (Sister of Resident) published on 17 July 2024

Submitted via Postal Card • Report

Overall Experience

On the evening/early morning of 14th/15th June, my brother managed to get out of bed and walk with his frame into the corridor - this is unheard of as he is unable to walk more than a step or two. He fell and banged his head. I was called at 2.15 am and on attending the home, found him in very capable

and caring hands. Everything had been done in terms of his care and an ambulance had been called. The Broomcroft House Care Home team could not have done more for them. Fortunately, no long-term damage.

Reply from Rosie Smith, Customer Advisor at Broomcroft House Care Home

Hello and thank you for taking the time to write the staff at Broomcroft Care Home a review. We are so sorry that your brother suffered a fall in the late evening/early morning. We are pleased to hear that the staff were able to respond swiftly and did everything in their power to make your brother comfortable. We are so happy to hear that, fortunately, your brother suffered no long-term damage.

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Review of
Broomcroft House Care Home
from Eileen B (Wife of Resident) published on 3 July 2024

Submitted via Postal Card • Report

Overall Experience

I have always found the carers always very helpful whenever.

Reply from Grace Langfield, Customer Service Adviser at Broomcroft House Care Home

We appreciate you taking the time to leave us your comments. Please let us know if there is anything else we can do to make your loved one's stay as comfortable as possible.

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Review of
Broomcroft House Care Home
from David A (Respite Resident) published on 10 June 2024

Submitted via Postal Card • Report

Overall Experience

As a respite resident, this is my fourth stay. I think 'fourth' explains what I think of Broomcroft House Care Home and all its staff. The carers (all the staff) are committed to looking after all the residents and will help them in any way they can, 24 hours a day. My room was more than adequate in

size with plenty of storage and a nice, comfortable bed which is adjustable like a hospital bed. The food was excellent and the dining room is clean and very spacious, perfect for wheelchair users, in fact, all the care home is kept clean and tidy. I would have no problem in recommending Broomcroft to anyone for respite or long-term stays.

Reply from Grace Langfield, Customer Service Adviser at Broomcroft House Care Home

Thank you for such a wonderful review. We are so pleased you have experienced such consistent and high-quality care from all of our staff at Broomcroft, it is a true testament to our care standards and the quality of our facilities that you've chosen us four times! Thank you for entrusting us with your care at Broomcroft House.

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Review of
Broomcroft House Care Home
from M S (Mother of Resident) published on 5 June 2024

Submitted via Postal Card • Report

Overall Experience

Very good, my son has been here nearly 3 years now.

Reply from Grace Langfield, Customer Service Adviser at Broomcroft House Care Home

Thank you for your lovely review. We hope to continue providing your son with the best possible care. Thank you for choosing Broomcroft House for his stay.

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Review of
Broomcroft House Care Home
from David R (Son of Resident) published on 17 May 2024

Submitted via Website • Report

Overall Experience

The sense of comfort we felt knowing that our mum was being cared for in a safe and friendly atmosphere was overwhelming. We were able to relax knowing that she was in such good hands. Everyone bent over backwards to make her feel special.

Reply from Grace Langfield, Customer Service Adviser at Broomcroft House Care Home

Thank you for your lovely review. We are so pleased to hear you can feel at ease knowing your mum is well cared for and looked after. Thank you for choosing Broomcroft House for her stay.

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Review of
Broomcroft House Care Home
from G M (Sister of Resident) published on 2 April 2024

Submitted via Website • Report

Overall Experience

My sister has been much happier since the new events coordinator started. There have been many more interactions for her and she is mixing more with the other residents which she has never done before as she is a sociable person it has given her much more stimulation. I have always found the staff at

Broomcroft House very helpful and pleasant!

Reply from Fran Donno, Customer Service Adviser at Broomcroft House Care Home

Thank you for your lovely review. We are very happy to hear you can feel at ease with your sister in our care and it is always nice to hear from family members feeling like their loved one is cared for and looked after. We are so pleased to hear that your sister is enjoying mixing with other residents. Hopefully, you will go away from this feeling like your loved one received the best possible care.

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Review of
Broomcroft House Care Home
from D S (Son of Resident) published on 12 March 2024

Submitted via Postal Card • Report

Overall Experience

My elderly mother transferred to Broomcroft from another care home. Our immediate impression is of a facility that is calm, well-managed, and comfortable. Mum is treated with kindness, respect and professionalism. With its garden setting low noise levels and friendly staff, Broomcroft would be hard

to beat.

Reply from Eden Tomlinson, Customer Service Adviser at Broomcroft House Care Home

Thank you for taking the time to leave a review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your Mum with the best possible care.

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Review of
Broomcroft House Care Home
from John R (Husband of Resident) published on 11 March 2024

Submitted via Postal Card • Report

Overall Experience

My wife entered the care home in April 2023. She has dementia and suffered a stroke in Feb 2023 and cannot walk or use her left hand. I visit most days. My wife is usually very content; she has a nice room, the staff are kind and courteous, the food is good (I have had several lunches) and my wife is

enjoying an increasing number of relevant activities - visiting entertainers, sing-along choirs and recently help with her painting. We are both very satisfied.

Reply from Eden Tomlinson, Customer Service Adviser at Broomcroft House Care Home

Thank you for your feedback. We are very happy to hear you can feel at ease with your wife in our care. We are looking forward to seeing you again.

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Review of
Broomcroft House Care Home
from Hilary J (Daughter of Resident) published on 4 January 2024

Submitted via Website • Report

Overall Experience

My mother spent her last 18 months in Broomcroft House, and I and the family have nothing but praise for the care she received during her stay there. She was so well looked after, especially towards the end when the staff treated her with the utmost respect and love when she was no longer able to do

anything for herself. Her final days there were peaceful, and the whole family felt looked after, as well as Mum, during this sad time. The staff at Broomcroft are amazing people, very kind and thoughtful in all they do. I cannot thank them enough for making Mum's last months comfortable and filled with love.

Reply from Fran Donno, Customer Service Adviser at Broomcroft House Care Home

Thank you for your lovely review. We are so pleased to hear that your mother was well looked after, and we are glad to help you and your family through such a difficult time. We have a genuine regard for all our residents, so it is lovely to hear that the staff at Broomcroft House treated your mother with respect and love. Hopefully, you will go away from this feeling like your loved one received the best possible care.

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Review of
Broomcroft House Care Home
from Anna G (Daughter of Resident) published on 10 August 2023

Submitted via Website • Report

Overall Experience

What can I say? The staff are truly amazing. Mum is well looked after and I no longer have to go and care for her in the night which has had a positive effect on my health. Mum is encouraged to eat and take part in the activities. Nothing seems too much trouble. I just wish Mum was placed here instead

of her previous care home. Thank you for looking after my world.

Reply from David Mclean, Customer Service Adviser at Broomcroft House Care Home

Thank you for your lovely review. It is always nice to hear words like “nothing seems too much trouble” being used to describe our care. We hope to continue providing your Mum with the best possible care. Please let us know if there is anything we can do to make her stay as comfortable as possible.

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Review of
Broomcroft House Care Home
from Deirdre F (Wife of Resident) published on 14 June 2023

Submitted via Postal Card • Report

Overall Experience

My husband was in respite care from the last week of April 2023. He stayed for four weeks and during his stay he has improved so much, his family can hardly believe it. He has been fed delicious meals and kept clean. The kindness, patience, thoughtfulness and dedication from every member of staff were

evident in the first few hours of him being there. I have not heard an unkind word spoken by any member of staff. The nurse on his floor is brilliant. He has been very happy and so am I. Thank you.

Reply from David Mclean, Customer Service Adviser at Broomcroft House Care Home

Thank you for taking the time to leave your kind words. We were glad to help you and your family through such a difficult time. It is always nice to hear words like “Kindness, patience, thoughtfulness and dedication"” being used to describe our care. Hopefully you will go away from this feeling like your loved one received the best possible care and thank you for choosing Broomcroft House for his stay.

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Review of
Broomcroft House Care Home
from Rita D (Resident) published on 26 April 2023

Submitted via Postal Card • Report

Overall Experience

During the recent heavy snowfall, some carers elected to stay overnight and were able to care for us the next day. The hostess stayed and worked in the laundry and then progressed to peeling potatoes for our meal. The next day, the admin lady helped get me ready for bed. The following day at least one

staff member walked through extremely deep snow to reach us. We certainly have some extremely caring staff.

Reply from Rebecca Kellegher, Customer Service Adviser at Broomcroft House Care Home

We appreciate you taking the time to leave us your comments. It is always nice to hear positive feedback regarding our staff and we are happy to hear you have found them extremely caring.

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Review of
Broomcroft House Care Home
from A S (Son of Resident) published on 12 April 2023

Submitted via Website • Report

Overall Experience

My mother has been in Broomcroft House Care Home for 8 months now and I have been very satisfied with all aspects of her care. The staff are amazing and very caring, always on hand to answer any questions about Mum and take as much interest in the wider family as well as my mum. They always find time

to chat with her, whilst making sure she is clean and well cared for all the time. The food is good and Mum enjoys her meals. The hostess really knows her stuff when it comes to controlling Mum's diet and will always try to ensure she has her favourite meals. Her room is lovely and is kept very clean and tidy by the excellent housekeeping staff. Mum also enjoys getting involved in the activities. Everyone is so friendly when we visit and it makes it easier to leave knowing how well Mum is cared for. I cannot recommend this place highly enough for your loved ones.

Reply from Rebecca Kellegher, Customer Service Adviser at Broomcroft House Care Home

Thank you for your kind words. We are so pleased to hear that you are satisfied with all aspects of your mother's care at Broomcroft House Care Home. We hope to continue providing your loved one with the best possible care.

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Review of
Broomcroft House Care Home
from P G (Daughter of Resident) published on 21 March 2023

Submitted via Postal Card • Report

Overall Experience

My dearest mother was a resident from April 2021 to January 2023, when she died peacefully, aged 100 years. The level of care my mother received exceeded expectations. Initially, it took time for her to settle, however, with staff providing excellent care and endless patience, she settled and appreciated

everything this home had to offer. My brother and I were welcomed and cared for too by the amazing staff. Thank you for everything.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Broomcroft House Care Home

Thank you for taking the time to leave us your lovely review. We are so happy that we were able to care for your mother, hopefully knowing how well she was cared for is comforting to you now. Thank you for choosing Broomcroft House.

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Review of
Broomcroft House Care Home
from M M (Niece of Resident) published on 28 June 2022

Submitted via Website • Report

Overall Experience

My Aunt was a resident of Broomcroft House Care Home for 16 years, the care she received was outstanding, the staff always went above and beyond to ensure she was comfortable and happy in her surroundings, in earlier years she happily involved herself in the activities that the home arranged and enjoyed

sitting in the dining room listening to the chatter going on around her. Latterly as her health deteriorated she was confined to her room but the staff (many of whom have worked with her for a number of years) always found the time to pop in for a chat as well as providing the obvious care requirements. I would recommend Broomcroft House Care Home and I have to say all of the staff are amazing.

Reply from Rebecca Kellegher, Customer Service Adviser at Broomcroft House Care Home

Thank you for your kind review. It's lovely to hear our staff went above and beyond for your aunt and she was comfortable and happy at Broomcroft House. Thank you for your recommendation.

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Review of
Broomcroft House Care Home
from K K (Daughter of Resident) published on 31 January 2022

Submitted via Postal Card • Report

Overall Experience

My father has been a residence on the dementia unit at Broomcroft since January 2021 and my mother has also spent time here. I simply cannot praise the staff enough for the care, compassion, empathy and love they have shown to my parents and my family. From the management down everyone working at Broomcroft

display an unimaginable work ethic and commitment to the residents, they care for. I cannot thank them or praise them enough.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Broomcroft House Care Home

Thank you for your lovely review. It is so nice to hear you describe our staff in this way. I will certainly pass your thanks on to the whole team. Thank you again for your kind words.

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