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Care Home Owned by Bupa Care Homes in Staffordshire

9.6 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Bupa Care Homes in Staffordshire

Only the locations & reviews in Staffordshire for Bupa Care Homes are showing below.

View the details of all 115 locations (with 9698 reviews) owned by Bupa Care Homes

Bupa Care Homes Locations in Staffordshire (1)

 

1 Care Home owned by Bupa Care Homes in Staffordshire

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Aston Court Care Home

Little Aston Hall Drive, Little Aston, Sutton Coldfield B74 3BF 

9.7 53 reviews
"I can't thank the manager and her team at Aston Court Care Home enough. The care our mom received was the best we could ever wish for.…"   Read all 53 reviews
Location Type Care Home

Aston Court offers long-term residential, nursing, convalescence, palliative and respite care. Aston Court takes pride in ensuring that its often frail residents can enjoy a safe and comfortable setting and the purpose-built home is surrounded by… Read more about Aston Court Care Home

  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Dementia
  • Physical Disability
  • Palliative Care
  • 52 Rooms

Bupa Care Homes Reviews in Staffordshire (53)

9.6
Bupa Care Homes has a Group Review Score of 9.6 (9.640) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Bupa Care Homes must have a Review Score.

Overall Experience

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Review of

Aston Court Care Home

from Anthony S (Respite Resident) published on 7 November 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I arrived for two weeks of respite care but stayed for six due to unforeseen circumstances. I was warmly welcomed, escorted to my room and helped to unpack. My room was adequate, neat and tidy and the bed comfortable. At mealtimes, I was called for and directed where to sit. I found the menu to be very
good and varied and tasted very nice. I thoroughly enjoyed myself at Aston Court Care Home.

Reply from Fran Donno, Customer Service Adviser at Aston Court Care Home

We appreciate you taking the time to leave us your kind words. We are pleased to hear that you felt so welcome and that you felt like a part of our Aston Court family. It is lovely to hear that you were impressed with your comfortable room, delicious meals and the support from our staff. Thank you for choosing Aston Court Care Home for your stay.


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Review of

Aston Court Care Home

from Sue W (Daughter of Resident) published on 16 October 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't thank the manager and her team at Aston Court Care Home enough. The care our mom received was the best we could ever wish for. Respect and compassion were shown to Mom throughout by all staff not only for Mom but also to us all. We really appreciated what you did for us between the tears and
laughter.
You made a tough time a lot easier with privacy and your support throughout. Keeping us updated at every stage. Thank you all so much! You are all wonderful people, I mean this from my heart.

Reply from Fran Donno, Customer Service Adviser at Aston Court Care Home

Thank you for your lovely review. We are glad to help you and your family through such a difficult time and we are so pleased that you felt supported through these times. We are so happy to hear you felt like a part of our Aston Court family and that your mom was treated with respect and compassion throughout. Hopefully, you will go away from this feeling like your loved one received the best possible care.


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Review of

Aston Court Care Home

from Jennifer M (Niece of Resident) published on 16 October 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We cannot thank the staff enough for the wonderful care they gave my aunt for the four years she was at Aston Court. The standard of care was excellent and the homely feel of the place made it easy to visit and talk to staff. We were kept informed and always contacted for the slightest concern.
My
aunt's final days at the home saw compassion, care and respect for her. Sadly she passed away but the carers were with her to the end.

Reply from Fran Donno, Customer Service Adviser at Aston Court Care Home

Thank you for your kind words. We are glad to help you and your family through such a difficult time and we are saddened to hear about your loss. It is lovely to hear that you were kept well-informed and you felt supported through these times. It is always nice to hear words like "Compassion" and "Respect" being used to describe our care. Hopefully, you will go away from this feeling like your loved one received the best possible care.


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Review of

Aston Court Care Home

from S M (Son of Resident) published on 3 October 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What a fabulous place for my mum!
Visited several times with my fiancé and really appreciate the ongoing care for my mum!
Plus the weekly talks we have with my mum; thanks so much to all of you and we will see you soon.

Reply from Fran Donno, Customer Service Adviser at Aston Court Care Home

Thank you for your lovely review. We are very happy to hear you can feel at ease with your Mum in our care and that she is enjoying her time with us at Aston Court Care Home. It is always wonderful to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your loved one with the best possible care.


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Review of

Aston Court Care Home

from M A (Respite Resident) published on 17 September 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My whole experience at Aston Court has been excellent. Right from when I first arrived to the final week.
I resided for respite after major hip surgery and have found the care excellent.
The carers and management have been very supportive and encouraging and made my stay very pleasant.

Reply from Maria Ricketts, Customer Care Adviser at Aston Court Care Home

Thank you for your kind words. We are glad to have helped you through your recovery with us and we hope we made your respite stay comfortable. Thank you for choosing Aston Court for your stay.


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Review of

Aston Court Care Home

from A M (Daughter of Resident) published on 11 September 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the care my father receives. His needs are met on all levels - staff are polite and caring.

Reply from David Mclean, Customer Service Adviser at Aston Court Care Home

Thank you for taking the time to leave your kind review. It is always nice to hear words like "staff are polite and caring" being used to describe our care. We hope to continue providing your father with the best possible care.


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Review of

Aston Court Care Home

from Susan B (Daughter of Resident) published on 23 August 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was admitted into Aston Court in October 2022. This was such a hard decision for myself, my son and my daughter. We had looked after Mum at home for almost six years as she had developed Alzheimer's and we could no longer cope. The care and kindness that all staff have shown to my mum is outstanding.
She is 95 years old, and still fighting, and I cannot praise the staff enough. We walk away happy when we visit Mum, knowing she is happy and cared for.

Reply from Rosie Smith, Customer Advisor at Aston Court Care Home

Hello and thank you for leaving such a lovely review for the staff at Aston Court Care Home. We appreciate that this is a tough decision for every family and are happy that the home and staff have made this transition smoother. It is always wonderful to hear our care described as "outstanding" and feel proud that your mother is so well cared for. We are pleased that you can trust the home and walk away happy knowing Mum is cared for there. We hope she continues to enjoy her stay!


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Review of

Aston Court Care Home

from Paul R (Son of Resident) published on 10 June 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On arrival to the care home my mum's overall health was very poor. Her health and well-being have improved greatly since arrival. My mum has made friends and now spends her days in the communal area and engages with the many activities. She enjoys the food and all the cups of tea. My mum is very happy
at Aston Court and considers the care home to be her new home. She enjoys talking with the staff and as a family we could not be happier. Thank you.

Reply from Grace Langfield, Customer Service Adviser at Aston Court Care Home

Thank you for taking the time to leave your comments. It is really amazing to hear that the quality of care that our staff have provided to your mum has increased her quality of life so much. Please let us know if there is anything else we can do to make her stay as comfortable as possible.


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Review of

Aston Court Care Home

from Sharon W (Daughter of Resident) published on 30 November 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since our mom has been a resident of Aston Court Care Home, she has been made welcome and always treated like a family member. With encouragement, she has started taking an active part in the activities. She is always happy when we visit and her mobility has improved.

Reply from Grace Langfield, Customer Service Adviser at Aston Court Care Home

Thank you for taking the time to leave your review. We are so pleased to hear that since coming into our care at Aston Court, your mom's health and ability have improved and we only hope to help her further with this. We are happy to hear your mom feels like a part of our family and please do let us know if there is anything we can do to make your loved one's stay as comfortable as possible.


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Review of

Aston Court Care Home

from George V (Godfather of Resident) published on 30 November 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Just to say how warm and wonderful the home is. The staff are just absolutely fantastic, they make you very welcome when we are visiting. God bless you.

Reply from Grace Langfield, Customer Service Adviser at Aston Court Care Home

Thank you for your kind words. We are so pleased to hear such high words spoken about our staff and the home, especially in relation to their kind mannerisms and treatment of both residents and visitors. We will certainly pass your comments on to the manager.


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Review of

Aston Court Care Home

from Jayne W (Friend of Resident) published on 30 November 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always friendly staff who integrate with residents in a caring manner. Residents are treated with respect and cared for very well. When I visited, you can see the interaction between staff members and residents is very good, 'natural'! The home is always very clean and well cared for.

Reply from Grace Langfield, Customer Service Adviser at Aston Court Care Home

Thank you for taking the time to leave your review. It is always nice to hear from friends and family members feeling like their loved ones, and other residents in the home, are cared for and treated with the utmost respect. We are looking forward to seeing you again.


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Review of

Aston Court Care Home

from Ben B (Grandson of Resident) published on 14 February 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Honestly, words cannot express enough just how incredible this care home is! Having moved my nan from another nursing home where she was left in bed and rapidly went downhill - we moved her to Aston Court in October and since then she has become a different person! She is happy, smiley and has 'come
back to life'. The attention to detail that the staff provide here is outstanding. They really do care, even when they have so much to deal with they have time for you as relatives and keep you informed about everything. The activities are exceptional and the activities coordinators go above and beyond for the residents. Thank you to everyone at Aston Court. It really is a special place!

Reply from Rebecca Kellegher, Customer Service Adviser at Aston Court Care Home

Thank you for your lovely review. We are very happy to hear you can feel at ease with your Nan in our care at Aston Court. It is really pleasing to hear she has "come back to life" since moving in with us. If there is anything more we can do to make her stay as comfortable as possible please don't hesitate to let us know.


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Review of

Aston Court Care Home

from G B (Friend of Resident) published on 28 October 2022

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with everything. Cannot fault anything. The home is always clean. All the staff are very friendly in all departments. There always seems plenty going on to keep the residents occupied so they do not get bored.

Reply from David Mclean, Customer Service Adviser at Aston Court Care Home

Thank you for your kind words. We are very happy to hear you can feel at ease with your friend in our care. We hope to continue providing your loved one with the best possible care and look forward to seeing you again soon.


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Review of

Aston Court Care Home

from Michael J (Son of Resident) published on 28 October 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very satisfactory, well organised, caring and pleasant staff.

Reply from David Mclean, Customer Service Adviser at Aston Court Care Home

Thank you for taking the time to leave your review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Please let us know if there is anything we can do to make your loved ones stay as comfortable as possible.


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Review of

Aston Court Care Home

from Richard W (Nephew of Resident) published on 26 September 2022

Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Communication has definitely improved since covid restrictions lifted. I receive newsletters and phone calls which keep me updated. Overall I think the faculty is good. I do think that my relative would benefit from more activities that take him out. I do of course appreciate the costs and the effect
on resources but would be good if possible to consider.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Aston Court Care Home

Thank you for your feedback. I will of course pass your comments about trips out of the home on to the management team. Please let us know if there is anything else we can do to make your loved one as comfortable as possible in our care.


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Review of

Aston Court Care Home

from Andrew S (Son of Resident) published on 20 September 2022

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers at Aston Court care home are always polite friendly and helpful, a very professional team making you feel welcome with every visit. As you would expect sanitation hygienic checks are conducted quickly in reception on arrival, for the safety of residents, visitors and staff. Regular activities
are available to residents, and the home is spacious, clean and tidy.

Reply from Rebecca Kellegher, Customer Service Adviser at Aston Court Care Home

Thank you for taking the time to leave your review. We are pleased to hear how happy you are with the staff at Aston Court and that they are always polite, friendly and helpful with every visit. Please let us know if there is anything more we can do to make your family members stay as comfortable as possible.


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Review of

Aston Court Care Home

from Michael W (Grandson of Resident) published on 6 September 2022

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Aston Court Care Home has cared for my Nan for a number of years. She suffered a stroke and has expressive dysphasia so is unable to speak and struggles to communicate, staff are very good at communicating with Nan in a way in which she can understand, they do this by speaking slowly and clearly and
using other methods of ensuring Nan has understood like her body language/expressions and designing her days, meals and activities around things in which they know she enjoys - examples are the local catholic church visiting to ensure her faith is maintained as this is very important to her, she has been taken on an outing to the church and also with other residents to the garden centre - she enjoys being around people but gets very anxious and needs lots of reassurance, staff are great at providing this and keeping to her routine to help her feel relaxed and safe in Aston Court. Nan is respected as an individual and we are kept updated with the goings-on and any changes as a family. Thank you.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Aston Court Care Home

Thank you for your review. We are so happy to be able to provide your nan with a safe environment where she can be supported to take part in these activities and carry on the things that are important to her. Thank you again for your feedback.


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Review of

Aston Court Care Home

from Sharon W (Daughter of Resident) published on 14 July 2022

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was a resident at Aston Court for 19 months, he was looked after so well by everyone there. They let me know if there was ever a problem they kept me updated with Dad's care. The staff are amazing there. There was so much for him to do but Dad was happy with just his TV and lots of tea! My dad
passed away peacefully on the 22nd of June 2022, the staff made sure I was there by his side and they looked after me so well after Dad died. They treated me and Dad with so much respect. I am so grateful that Dad spent the last few months of his life there. I can never thank them enough for everything they did.

Reply from Amanda Barnes, Customer Service Adviser at Aston Court Care Home

We appreciate you taking the time to leave us your comments. We are saddened to hear about your loss, please accept our condolences. It is nice to hear that you felt your dad was cared for well in the time he was with us for. Thank you for trusting us to care for your dad.


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Review of

Aston Court Care Home

from S S (Daughter of Resident) published on 30 June 2022

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Amazing choice of place for my Mum and most care staff were very friendly and loving towards residents. They are treated like a family here, not a care home. The communication is great as the staff informed me of all changes and concerns with Mum. The home had the most minimal cases of Covid which goes
to show staff were efficient in infection control. This meant we were still able to book visits.

Reply from Amanda Barnes, Customer Service Adviser at Aston Court Care Home

Thank you for taking the time to leave your review. It is lovely to hear that you feel you made the right choice in choosing our care home for Mum's stay and that you feel she is treated like family. Please let us know if there is anything more we can do to make your Mums stay more comfortable.


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Review of

Aston Court Care Home

from P N (Daughter of Resident) published on 8 April 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our family had to choose out of three placements. We chose Aston Court and I can say we have no regrets. The support and care given to our mother is so refreshing, nothing is too much for them, we are so pleased we made the choice of picking this home, and since we have spoken to different carers who
have given good reviews of Aston Court.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Aston Court Care Home

Thank you for your feedback. It is always so nice to hear from family members who feel like their loved one is well cared for. Thank you again for your review.


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Awards / Recognitions (8)

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