Bupa Care Homes in Suffolk | 1 Care Home

Review of
Chilton Meadows Care Home
from Chris W (Son of Resident) published on 15 July 2024

Submitted via Website • Report

Overall Experience

My mother moved to Chilton Meadows in February this year. She has cancer in several parts of her body and is unable to continue living independently. From the very first moment she arrived, her care has been exemplary. The team at Constable House asked for some information about Mum's life so they could

have meaningful conversations with her. She has been and continues to be treated with the utmost respect and love. I am so happy we found Chilton Meadows where Mum is happy, comfortable, and above all, cared for in a family environment.

Reply from Rosie Smith, Customer Advisor at Chilton Meadows Care Home

Thank you so much for taking the time to write such a wonderful review for the staff at Chilton Meadows. We are thrilled that your mother has settled into Chilton Meadows so well and that you feel she is in a "family environment", this is always our aim. It is great to hear words such as "respect", "exemplary" and "love" when describing Chilton Meadows. We hope that your mother continues to enjoy her stay within the home and are sure the team will keep up their brilliant work!

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Review of
Chilton Meadows Care Home
from Janet T (Daughter of Resident) published on 28 June 2024

Submitted via Website • Report

Overall Experience

On behalf of my Father, I am delighted to give a 5-star review and if there were more stars to give then my review would be higher. All facilities are good and especially all of the staff who are absolutely wonderful people and apply a first class caring service to the residents.

Reply from Fran Donno, Customer Service Adviser at Chilton Meadows Care Home

We appreciate you taking the time to leave us your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after and we are pleased to hear that your Father is receiving high-quality care at Chilton Meadows Care Home. Hopefully, you will go away from this feeling like your loved one received the best possible care.

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Review of
Chilton Meadows Care Home
from E A (Granddaughter of Resident) published on 3 May 2024

Submitted via Postal Card • Report

Overall Experience

My Grandmother has Alzheimer's and moved into the home a month ago. We couldn't be happier, she is happy, clean, and content. All the staff are wonderful, so friendly. Nana is enjoying all of the food and activities. We would highly recommend Chilton Meadows.

Reply from Fran Donno, Customer Service Adviser at Chilton Meadows Care Home

Thank you for your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after and we are so pleased to hear that your Nana is enjoying the food and activities. We are very happy to hear you can feel at ease with your loved one in our care. Please let us know if there is anything we can do to make your Nana's stay as comfortable as possible.

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Review of
Chilton Meadows Care Home
from Ron R (Husband of Resident) published on 25 April 2024

Submitted via Website • Report

Overall Experience

The carers in Gainsborough House are exceptional and go above and beyond to look after the residents. On the downside, the quality of the food, both ingredients and cooking leaves a lot to be desired. Overall, I would recommend Chilton Meadows.

Reply from Grace Langfield, Customer Service Adviser at Chilton Meadows Care Home

We appreciate you taking the time to leave us your comments. We are very happy to hear that overall you can feel at ease with your loved one in our care. Our resident's health and well-being are an absolute priority, so we will discuss your feedback with the home's manager to help them continually improve their service.

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Review of
Chilton Meadows Care Home
from L A (Daughter of Resident) published on 31 January 2024

Submitted via Postal Card • Report

Overall Experience

Since Dad arrived at the home, the staff have been friendly and supportive. If Dad has a fall or medication change, then the nurse in charge has contacted me. My dad nearly always needs a shave when I visit which I presume is due to not having enough staff. One thing that most frustrated my family,

is that Dad's slippers always went missing, ever though they were named. We've bought five pairs of slippers. Most of the time there are none in his room for him to wear. The singing entertainment has been very good. Sometimes staff can be on the phoes too much.

Reply from Grace Langfield, Customer Service Adviser at Chilton Meadows Care Home

Thank you for your feedback. We are pleased to hear words such as "friendly" and "supportive" to describe our care. Our residents' health and well-being are an absolute priority so we will discuss your feedback with the home’s manager to help them continually improve their services.

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Review of
Chilton Meadows Care Home
from K G (Daughter-in-law of Resident) published on 23 January 2024

Submitted via Postal Card • Report

Overall Experience

Such an amazing place, everyone is very happy and friendly and always such a great atmosphere every time I visit my father-in-law.

Reply from Eden Tomlinson, Customer Service Adviser at Chilton Meadows Care Home

Thank you for your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your father-in-law with the best possible care.

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Review of
Chilton Meadows Care Home
from Marie R (Niece of Resident) published on 23 January 2024

Submitted via Postal Card • Report

Overall Experience

My uncle moved here a couple of months ago - he came with his wife (my auntie). Upon visiting, we were very pleased. Great care has been taken to provide my uncle with exceptional care! Staff were pleasant and caring! We were even invited for lunch with my uncle.

Reply from Eden Tomlinson, Customer Service Adviser at Chilton Meadows Care Home

Thank you for your kind words. We are happy to hear you feel like a part of our Chilton Meadow family. We look forward to seeing you again.

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Review of
Chilton Meadows Care Home
from David C (Nephew of Resident) published on 23 January 2024

Submitted via Postal Card • Report

Overall Experience

To see how my uncle has improved with care and support he has received shows how comfortable he is and demonstrates the level of care. Thank you for making his later years so enjoyable.

Reply from Eden Tomlinson, Customer Service Adviser at Chilton Meadows Care Home

Thank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your uncle with the best possible care.

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Review of
Chilton Meadows Care Home
from F F (Daughter of Resident) published on 23 January 2024

Submitted via Postal Card • Report

Overall Experience

Since my dad has moved to the home. We have seen such an improvement in him. It's like he has had a new lease of life.

Reply from Eden Tomlinson, Customer Service Adviser at Chilton Meadows Care Home

Thank you for your kind words. We hope Chilton Meadows care home did everything possible to make the transition as easy as possible. We hope to continue providing your loved one with the best possible care.

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Review of
Chilton Meadows Care Home
from Marion M (Wife of Resident) published on 17 January 2024

Submitted via Postal Card • Report

Overall Experience

The care home is excellently run in all areas. My husband is very happy there and the attention to his needs at all times is very good. The staff work very hard to accommodate all possible things to be done for all the residents. Everything that is done for the residents and my husband cannot be faulted.

My husband and I feel very lucky that he has the care that he receives from them.

Reply from Eden Tomlinson, Customer Service Adviser at Chilton Meadows Care Home

Thank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Please let us know if there is anything we can do to make your husband's stay as comfortable as possible.

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Review of
Chilton Meadows Care Home
from Kevin L (Friend of Resident) published on 17 January 2024

Submitted via Postal Card • Report

Overall Experience

Cannot complain, a lot of staff, most, are very helpful and friendly. Would like to say a big thank you to the activities. More of different choices are possible on menu? A lot of money, but I'm guessing down to the government.

Reply from Eden Tomlinson, Customer Service Adviser at Chilton Meadows Care Home

We appreciate you taking the time to leave us your comments. We are glad to hear you are happy with the activities. We will certainly pass your comments on to the manager.

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Review of
Chilton Meadows Care Home
from Janice T (Daughter of Resident) published on 10 January 2024

Submitted via Postal Card • Report

Overall Experience

Mum has been a resident since September 2023 and has settled remarkably well. This is due to the care and consideration of all the staff, both to her and us, her family. Being a small family unit it means so much to us all, and we now feel part of a much bigger, loving family. The patience and care

by all staff members is more than we could have wished for. Thank you.

Reply from David Mclean, Customer Service Adviser at Chilton Meadows Care Home

Thank you for your lovely review. We hope Chilton Meadows Care Home did everything possible to make the transition as easy as possible for your mum and for you as a family. We are very happy to hear you can feel at ease with your mum in our care and that you feel like a part of our care home family. Please let us know if there is anything we can do to make her stay as comfortable as possible, and we look forward to seeing you again soon.

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Review of
Chilton Meadows Care Home
from Tanya H (Daughter of Resident) published on 11 September 2023

Submitted via Website • Report

Overall Experience

My mother went into Munnings House, initially for respite care in February 2023. She is now a permanent resident. The staff have been absolutely amazing. Every person there, regardless of job role, go out of their way to help. They made her so welcome and show such kindness and warmth. I was supported

also in the transition of leaving my mum. Nothing is too much trouble. I know she is cared for and happy. I couldn't ask for a better home for her.

Reply from Fran Donno, Customer Service Adviser at Chilton Meadows Care Home

Thank you for your kind words. We hope Chilton Meadows Care Home did everything possible to make the transition as easy as possible. It is always nice to hear words like 'kindness' and 'warmth' being used to describe our care and we are glad to help you and your family through such a difficult time. We hope to continue providing your mother with the best possible care.

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Review of
Chilton Meadows Care Home
from David H (Son of Resident) published on 1 September 2023

Submitted via Website • Report

Overall Experience

My mother spent her last couple of months at Beech House Chilton Meadows.
From the moment we arrived everything felt right.
The staff were on hand, always alert, kind and respectful.
The accommodation is basic however, the whole building is maintained well, is kept clean and the services provided

for residents are good. Food is really up there. A menu every day which most people would be pleased to see in any restaurant. Having already been in a prior care home Chilton Meadows was a breath of fresh air. Thank you Chilton Meadows for looking after my mother, for showing her the kindness you did and for caring for her. I know she was not easy but you all appeared to manage her. A safe, kind and warm environment best describes Chilton Meadows.
Keep up the good work.

Reply from Fran Donno, Customer Service Adviser at Chilton Meadows Care Home

Thank you for your lovely review. We are glad to help you and your family through such a difficult time and we hope Chilton Meadows care home did everything possible to make the transition as easy as possible. We are pleased to know that your Mother felt looked after and comfortable. Hopefully, you will go away from this feeling like your loved one received the best possible care.

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Review of
Chilton Meadows Care Home
from P M (Resident) assisted by family/friend published on 8 August 2023

Submitted via Postal Card • Report

Overall Experience

The staff are all very helpful and very friendly. The food is good and there is plenty of it.

Reply from Rebecca Kellegher, Customer Service Adviser at Chilton Meadows Care Home

Thank you for taking the time to leave us your comments. We are pleased to hear the staff are all very helpful and friendly. If there is anything more we can do to make your stay a happy one, please do let us know.

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Review of
Chilton Meadows Care Home
from Madeline T (Daughter of Resident) published on 31 July 2023

Submitted via Website • Report

Overall Experience

My dad has been a resident since December 2022 and has been there for eight months. As a relative, I feel confident in knowing my dad is safe and happy at the care home. Although there have been some changes in staff during this time, it has always been positive. The new unit manager has a “can do”

attitude and works hard to build motivation in the staff, as well as a positive and caring environment for residents. Staff will go that extra mile, and after conversations with them, I can leave knowing my dad is in good hands. What a great team!

Reply from David Mclean, Customer Service Adviser at Chilton Meadows Care Home

Thank you for taking the time to leave your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after, and we are very happy to hear you can feel at ease with your Dad in our care. Please let us know if there is anything we can do to make his stay as comfortable as possible, and we look forward to seeing you again soon.

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Review of
Chilton Meadows Care Home
from Sarah M (Granddaughter of Resident) published on 27 June 2023

Submitted via Website • Report

Overall Experience

My nan has just reached the amazing age of 100 years old. This is with the care she has been receiving from Chilton Meadows Care Home. She has been a resident for over five years and is very well looked after.
To celebrate her birthday they organised a buffet lunch and lots of decorations which was

so special. This was followed by a birthday party on the grounds outside with a singer and lots of fun and laughter.
Thank you to each and every one of you that is caring for my nan, we are forever grateful.

Reply from David Mclean, Customer Service Adviser at Chilton Meadows Care Home

Thank you for taking the time to leave your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after and we are very happy to hear you can feel at ease with your nan in our care. We do hope she feels like a part of our Chilton Meadows family. We hope to continue providing your nan with the best possible care and we are looking forward to seeing you again soon.

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Review of
Chilton Meadows Care Home
from V W (Friend of Resident) published on 20 April 2023

Submitted via Postal Card • Report

Overall Experience

This was our first visit to Chilton Meadows Care Home to see our friend who had only been at the home for five days. He seemed very content and the staff treated him with respect. The staff were very friendly with us and answered our questions regarding our friend.

Reply from Rebecca Kellegher, Customer Service Adviser at Chilton Meadows Care Home

Thank you for your feedback. We are happy to hear that your friend seems very content and that he is being treated with respect. Please let us know if there is anything we can do to make their stay as comfortable as possible.

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Review of
Chilton Meadows Care Home
from Liz S (Daughter of Resident) published on 29 March 2023

Submitted via Website • Report

Overall Experience

Mum spent fourteen months in Chilton Meadows Care Home after her dementia became too much for us to cope with at home. She was as settled and happy as her dementia allowed her to be and we found the staff to be very patient and caring with her even when she was sometimes agitated. We will be forever

grateful to Chilton Meadows because their help allowed us to have a relationship with Mum again prior to her passing.

Reply from David Mclean, Customer Service Adviser at Chilton Meadows Care Home

Thank you for taking the time to leave your review. We are saddened to hear about your loss. We were glad to help you and your family through such a difficult time. It is always nice to hear words like “very patient” and “caring” being used to describe our care. Hopefully, you will go away from this feeling like your loved one received the best possible care.

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Review of
Chilton Meadows Care Home
from Ann C (Daughter of Resident) published on 28 March 2023

Submitted via Website • Report

Overall Experience

Amazing care home. The staff are attentive and caring.
My mum has only been here a couple of months and loves it. She gets involved with all the activities. Being surrounded by lovely caring staff has transformed her life.
In her words, there is nothing to complain about she is well looked after and

the food is nice.

Reply from David Mclean, Customer Service Adviser at Chilton Meadows Care Home

Thank you for your lovely review. We are very happy to hear you can feel at ease with your mum in our care. We hope to continue providing your loved one with the best possible care and we are looking forward to seeing you again soon.

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