Care Homes Owned by Bupa Care Homes in Surrey

9.6 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by Bupa Care Homes in Surrey

Only the locations & reviews in Surrey for Bupa Care Homes are showing below.

View the details of all 115 locations (with 9698 reviews) owned by Bupa Care Homes

Bupa Care Homes Locations in Surrey (10)

 

10 Care Homes owned by Bupa Care Homes in Surrey

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Ashley Park Care Home

The Street, West Clandon, Guildford GU4 7SU 

9.9 85 reviews
"I am hugely grateful to all the staff and carers at Ashley Park for being so kind and generous with their time and attention to my father.…"   Read all 85 reviews
Location Type Care Home

Ashley Park located near Guildford provides nursing, residential, palliative, Parkinson's and convalescence care. The home offers both long-term and short-stay care. Residents can stay for a few weeks, a month or for however long their loved one needs… Read more about Ashley Park Care Home

  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Short Term/Respite
  • Palliative Care
  • 30 Rooms
Tadworth Grove Care Home

The Avenue, Tadworth KT20 5AT 

9.9 72 reviews
"I have been made extremely welcome here by all the staff and managers. I am personally impressed by the accommodation and facilities…"   Read all 72 reviews
Location Type Care Home

Tadworth Grove is a purpose-built home that offers residential, nursing and dementia* care, palliative, convalescence and respite stay. At Tadworth Grove, staff are all highly trained in providing 24-hour tailored care. Stays can be from as little as… Read more about Tadworth Grove Care Home

  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Short Term/Respite
  • Palliative Care
  • 45 Rooms
Puttenham Hill House Care Home

Off Hog's Back, Puttenham, Guildford GU3 1AH 

9.9 59 reviews
"I have found Puttenham Hill House Care Home excellent in every way. Very friendly and helpful and I know my sister-in-law (resident) and…"   Read all 59 reviews
Location Type Care Home

Puttenham Hill House provides round the clock residential and nursing care for short or long term needs. The home offers all forms of short stay care including palliative and convalescence. Stays can be from a few weeks to experience living at the… Read more about Puttenham Hill House Care Home

  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Short Term/Respite
  • Palliative Care
  • 30 Rooms
St George's Care Home

5 Byfleet Road, Cobham KT11 1DS 

9.8 63 reviews
"My Mother was placed in St Georges on 24th Dec 2024 for respite care. All we can say is how incredible the staff are, from the minute we…"   Read all 63 reviews
Location Type Care Home

St George’s is a purpose-built dementia care home. The home is dedicated to caring for adults living with dementia, from early onset to more complex end-of-life needs, the home provides all types of dementia care including nursing, residential, Parkinson’s… Read more about St George's Care Home

  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Palliative Care
  • Mental Health
  • 63 Rooms
Waverley Grange Care Home

43 Waverley Lane, Farnham GU9 8BH 

9.8 79 reviews
"My mum has been a resident at Waverley Grange for four years and we are very happy with the care she receives and the facilities the care…"   Read all 79 reviews
Location Type Care Home

Waverley Grange offers round-the-clock care for people who require nursing, residential, respite care as well as care for people living with Parkinson's. Voted one of the UK’s top 100 luxury care homes 2021 and featured in the prestigious annual… Read more about Waverley Grange Care Home

  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Short Term/Respite
  • Palliative Care
  • Younger Adults
  • 52 Rooms
Wingham Court Care Home

Oaken Lane, Claygate, Esher KT10 0RQ 

9.8 162 reviews
"My friend has been resident in Wingham Court Care Home for 18 years now. The staff are lovely and treat her with dignity, respect and…"   Read all 162 reviews
Location Type Care Home

Wingham Court offers 24-hour rehabilitation care and support for people aged 18-70 years living with complex needs and neurological conditions such as multiple sclerosis, acquired brain injury as well as spinal injuries and strokes. Wingham Court… Read more about Wingham Court Care Home

  • Care Provided
  • Nursing
  • Residential
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • Younger Adults
  • 73 Rooms
Arbrook House Care Home

36 Copsem Lane, Esher KT10 9HE 

9.7 96 reviews
"My husband was staying at Arbook House on palliative care, he only had 2 short months but in that time the care he received was excellent…"   Read all 96 reviews
Location Type Care Home

Arbrook House, rated 'outstanding' by CQC in February 2019, is a beautifully converted private home with extensive landscaped grounds where residents can enjoy views of the natural lake and wildlife. Located in the leafy Esher suburb, the home employs… Read more about Arbrook House Care Home

  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Short Term/Respite
  • Palliative Care
  • Younger Adults
  • 44 Rooms
Oakcroft House Care Home

Oakcroft Road, West Byfleet KT14 6JG 

9.7 71 reviews
"Mum seems happy. She particularly enjoys all the activities. Bingo & choir are her favourites. She's really looking forward to getting out…"   Read all 71 reviews
Location Type Care Home

Oakcroft House provides nursing, residential and short stay care. They’re there when you and your loved ones need them most. For planned respite or last-minute trips. A safe space to recover after an operation. To experience what their home’s like before… Read more about Oakcroft House Care Home

  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • 40 Rooms
Sutton Lodge Care Home

87 Oatlands Drive, Weybridge KT13 9LN 

9.6 75 reviews
"My mum was in hospital for 6 weeks and then to Sutton Lodge Care Home. Although I didn't want this to happen, I now know it was best for…"   Read all 75 reviews
Location Type Care Home

Sutton Lodge is committed to quality residential and nursing care, while also specialising in palliative, respite and convalescence needs. This converted grand private home retains much of its historic charm and cottage feel while being suited to… Read more about Sutton Lodge Care Home

  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • 25 Rooms
Collingwood Grange Care Home

Collingwood Grange Close, Off Portsmouth Road, Camberley GU15 1LD 

9.5 89 reviews
"My mum has only been at the home since December 2024 and whenever I visit, I am warmly greeted by the lovely reception staff. All of the…"   Read all 89 reviews
Location Type Care Home

Collingwood Grange has been converted to offer a variety of individualised care options for both long-term and short-stay care in nursing, residential and dementia as well as palliative, convalescence and Parkinson's care. Situated in the picturesque… Read more about Collingwood Grange Care Home

  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • 75 Rooms

Bupa Care Homes Reviews in Surrey (851)

9.6
Bupa Care Homes has a Group Review Score of 9.6 (9.640) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Bupa Care Homes must have a Review Score.

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Review of

Oakcroft House Care Home

from S C (Son of Resident) published on 27 March 2025
Overall Experience  Overall Experience 5.0 out of 5

The care home is well appointed, The staff have great bedside manner and are extremely patient.

Reply from Maria Ricketts, Customer Care Adviser at Oakcroft House Care Home

Thank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Please let us know if there is anything we can do to make your Loved ones stay as comfortable as possible.


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Review of

St George's Care Home

from L D (Daughter of Resident) published on 25 March 2025
Overall Experience  Overall Experience 5.0 out of 5

My Mother was placed in St Georges on 24th Dec 2024 for respite care. All we can say is how incredible the staff are, from the minute we arrived until she left everyone was so kind and compassionate and showered her with so much care.
The activities on offer were lovely, animal therapy, staff were
all so kind.
Even though she was only there for a few short weeks would definitely recommend the care home.

Reply from Maria Ricketts, Customer Care Adviser at St George's Care Home

Thank you for your lovely review. It is always nice to hear words like "Kind" and "Compassionate" being used to describe our care. Thank you for choosing St Georges for Mum's stay.


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Review of

Oakcroft House Care Home

from F W (Resident) assisted by family/friend published on 17 March 2025
Overall Experience  Overall Experience 5.0 out of 5

I'm very well cared for and looked after at Oakcroft.

Reply from Fran Donno, Customer Service Adviser at Oakcroft House Care Home

We appreciate you taking the time to leave us your lovely review. It is wonderful to hear that you are well looked after and cared for and we are pleased to hear that you are happy at Oakcroft House Care Home. We hope to continue providing you with the best possible care.


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Review of

Arbrook House Care Home

from Marina L (Daughter of Resident) published on 14 March 2025
Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Arbrook House for 8 years.
I cannot rate the care, compassion and kindness shown to her by all staff highly enough.
Nothing has been too much trouble.
The patience of all the carers and the professionalism of all managerial staff is outstanding.
I was always
made to feel welcome and no one was ever too busy to stop and chat with me.
I would especially like to mention the dignity that my mother was shown in her final days.
Thank you so much to everyone at Arbrook House.

Reply from Fran Donno, Customer Service Adviser at Arbrook House Care Home

Thank you for your lovely review. We are glad to help you and your family through such a difficult time. It is so wonderful to hear that your Mother received such high standards of care and support during her stay at Arbrook House. We are happy to hear you felt like a part of our Arbrook House family. Hopefully you will go away from this feeling like your loved one received the best possible care.


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Review of

Oakcroft House Care Home

from Edith M (Daughter of Resident) assisted by family/friend published on 13 March 2025
Overall Experience  Overall Experience 4.0 out of 5

I have been very happy during my time here. The staff have always been kind and helpful. My room is comfortable and is kept clean. My personal care is seen to everyday and I have choices each day for my meals.

Reply from Fran Donno, Customer Service Adviser at Oakcroft House Care Home

Thank you for your kind words. It is lovely to hear that you have had such a comfortable stay, so far, at Oakcroft House Care Home. It is wonderful to hear that you are receiving such high standards of care and support and that you are happy. We hope to continue providing you with the best possible care.


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Review of

Oakcroft House Care Home

from V L (Wife of Resident) published on 13 March 2025
Overall Experience  Overall Experience 4.0 out of 5

Staff are really lovely, kind and trying to help all the time. Only problem sometimes is he is late getting up.

Reply from Fran Donno, Customer Service Adviser at Oakcroft House Care Home

Thank you for your kind words. We are happy to hear you feel like a part of our Oakcroft House family and we are pleased to hear that you feel supported by our staff. We will certainly pass your comments on to the manager and please let us know if there is anything we can do to make your loved one's stay as comfortable as possible.


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Review of

Oakcroft House Care Home

from Deborah B (Daughter of Resident) published on 7 March 2025
Overall Experience  Overall Experience 5.0 out of 5

Mum seems happy. She particularly enjoys all the activities. Bingo & choir are her favourites. She's really looking forward to getting out into the garden when the weather improves as she loves gardening. Another firm favourite is the times she gets to cuddle and pet the animals that come in on a regular
basis - especially the rabbits, kittens & puppies. She always enjoys mealtimes with her friends in the dining room.

Reply from Fran Donno, Customer Service Adviser at Oakcroft House Care Home

Thank you for your lovely review. We are pleased to hear that your Mum is happy and that she is enjoying our wonderful Pet Therapy and enjoying time with her friends in the dining room. We hope to continue providing your loved one with the best possible care.


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Review of

Arbrook House Care Home

from Joanna J (Wife of Resident) published on 6 March 2025
Overall Experience  Overall Experience 5.0 out of 5

Our family wanted to hold a 'Marriage Blessing' early for their father who unfortunately might not be around when the actual wedding takes place. The whole Arbrook team embraced this suggestion of an event and went over and above anything we had thought of. The events organiser put all his creative
skills and energy into making the afternoon not only beautiful and moving but a day to remember forever. They even brought in a very talented harpist who played all afternoon.

Reply from Lisa Henderson, Customer Care Advisor at Arbrook House Care Home

Thank you for your lovely review. It is great to hear that Arbrook House Care Home did everything possible to make your day successful and that your father could be part of that. We hope to continue providing your loved one with the best possible care.


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Review of

Arbrook House Care Home

from L N (Wife of Resident) published on 3 March 2025
Overall Experience  Overall Experience 5.0 out of 5

My husband was staying at Arbook House on palliative care, he only had 2 short months but in that time the care he received was excellent from the carers to the office staff, cleaners, laundry, and kitchen staff. In fact, everyone made him and us welcome. Nothing was too much trouble, I am so grateful
to each and every one of you who made his final 2 months as comfortable as you could. Much love.

Reply from Lisa Henderson, Customer Care Advisor at Arbrook House Care Home

We appreciate you taking the time to leave us your comments. We are saddened to hear about the loss of your husband. It is always nice to hear from family members feeling like their loved ones were cared for and looked after. It is great to hear that the care you received was excellent.


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Review of

Tadworth Grove Care Home

from Elizabeth R (Resident) published on 3 March 2025
Overall Experience  Overall Experience 4.0 out of 5

A very friendly and happy atmosphere. The staff were always ready to help and noticed if people were uncomfortable and in need of help.

Reply from Lisa Henderson, Customer Care Advisor at Tadworth Grove Care Home

Thank you for your lovely review. It is great to hear that you feel Tadworth Grove care home has a very friendly and happy atmosphere. We hope to continue providing your loved one with the best possible care.


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Review of

Sutton Lodge Care Home

from Philomena M (Daughter of Resident) published on 25 February 2025
Overall Experience  Overall Experience 5.0 out of 5

My mum was in hospital for 6 weeks and then to Sutton Lodge Care Home. Although I didn't want this to happen, I now know it was best for mum. Sutton Lodge is absolutely wonderful, the staff are amazing with mum, as with everyone else and have a lot of time for her. Mum is very happy here and we, as
a family can visit whenever we want. Mum was on her own a lot at home, as we were all at work, but there every evening, now she has 24 hour care and is so much happier.

Reply from Maria Ricketts, Customer Care Adviser at Sutton Lodge Care Home

Thank you for your lovely review. We are glad to help you and your family through such a difficult time. It is lovely to hear Mum is very happy with us and now is receiving the 24-hour care she needs. We hope to continue providing your loved one with the best possible care.


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Review of

Collingwood Grange Care Home

from D C (Daughter of Resident) published on 24 February 2025
Overall Experience  Overall Experience 4.0 out of 5

Both my parents have been cared for at Collingwood Grange, my father for five years, and my mother for many years. The food, drink and facilities are very good and a lot of activities and the care and support are excellent and treated with great kindness and dignity.

Reply from Fran Donno, Customer Service Adviser at Collingwood Grange Care Home

Thank you for your lovely review. We are pleased to hear that you are impressed with the high standards of care provided, delicious meals and the range of activities provided at Collingwood Grange Care Home. We hope Collingwood Grange Care Home did everything possible to make the transition as easy as possible. Hopefully, you will go away from this feeling like your loved ones received the best possible care.


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Review of

Wingham Court Care Home

from David P (Resident) published on 21 February 2025
Overall Experience  Overall Experience 5.0 out of 5

Very positive experience! A perfect mix of organisation and pleasure!

Reply from Fran Donno, Customer Service Adviser at Wingham Court Care Home

We appreciate you taking the time to leave us your kind words. It is wonderful to hear that you have had such a positive experience while staying at Wingham Court Care Home. We hope to continue providing you with the best possible care.


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Review of

Puttenham Hill House Care Home

from Ann E (Sister-in-law of Resident) published on 21 February 2025
Overall Experience  Overall Experience 5.0 out of 5

I have found Puttenham Hill House Care Home excellent in every way. Very friendly and helpful and I know my sister-in-law (resident) and husband were happy from the day they moved in. The staff have been amazing to my sister-in-law since her husband passed away. A very friendly and homely atmosphere
and surrounded by lovely countryside.

Reply from Fran Donno, Customer Service Adviser at Puttenham Hill House Care Home

We appreciate you taking the time to leave us your kind words. It is always wonderful to hear words like "Friendly" and "Helpful" being used to describe our staff. We are pleased to hear that you are impressed with the homely atmosphere at Puttenham Hill House Care Home. Hopefully you will go away from this feeling like your loved one received the best possible care.


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Review of

Sutton Lodge Care Home

from R P (Resident) published on 21 February 2025
Overall Experience  Overall Experience 4.0 out of 5

As a resident I have no complaints, everyone is friendly and look after me very well. Always greeted with a lovely, good morning.

Reply from Fran Donno, Customer Service Adviser at Sutton Lodge Care Home

Thank you for your kind words. It is so brilliant to hear that you are enjoying your stay so far at Sutton Lodge Care Home. We are pleased to hear that you are looked after well and that you can feel at ease in our care. We hope to continue providing you with the best possible care.


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Review of

Arbrook House Care Home

from A C (Daughter of Resident) published on 4 February 2025
Overall Experience  Overall Experience 4.0 out of 5

We moved my father here when he lost his ability to walk at age 78. Although he may never get used to his new life completely, he has settled in well and we are so grateful for the sincere care he receives. My father has complicated health needs and we find the nurses do a good job of keeping his wounds
and dressings clean and taking photos to keep track. The only thing I would change is that the carers could provide manual hands-on movement daily as he doesn't voluntarily move his own body. Also adding an in-home psychotherapist, masseuse and support during continuous care appeals by keeping more accurate and detailed notes would be helpful.

Reply from Maria Ricketts, Customer Care Adviser at Arbrook House Care Home

Thank you for your review. We are glad to help you and your family through such a difficult time. We have a genuine regard for all of our residents. We will discuss your feedback with the home's manager to help them continually improve their service.


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Review of

St George's Care Home

from M B (Son of Resident) published on 31 January 2025
Overall Experience  Overall Experience 5.0 out of 5

My father has only been at St George's Care Home for 3 nights, but so far he has had an excellent experience, all the staff being very kind, patient and professional. It does feel like a real home which is all we can ask.

Reply from Maria Ricketts, Customer Care Adviser at St George's Care Home

Thank you for your kind words. We hope St George's care home did everything possible to make the transition as easy as possible. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your loved one with the best possible care.


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Review of

Waverley Grange Care Home

from E F (Daughter of Resident) published on 31 January 2025
Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident at Waverley Grange for four years and we are very happy with the care she receives and the facilities the care home offers. The staff really are like a big family, very kind and caring and we are always made to feel welcome. If we do have any concerns, they are dealt with
in an excellent, professional manner. My mum has a nice room and we have been able to put lots of photographs on the walls and bring some of her own furniture which helps to make it feel more personal and homely. It has been quite a journey for us to find the most appropriate and caring setting, close to where we live and we are grateful to all at Waverley Grange for making this possible.

Reply from Maria Ricketts, Customer Care Adviser at Waverley Grange Care Home

Thank you for your lovely review. We are happy to hear you feel like Mum is a part of our Waverley Grange family. We hope to continue providing your loved one with the best possible care.


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Review of

Collingwood Grange Care Home

from Tracy R (Daughter of Resident) published on 29 January 2025
Overall Experience  Overall Experience 5.0 out of 5

My mum has only been at the home since December 2024 and whenever I visit, I am warmly greeted by the lovely reception staff. All of the staff are kind and friendly and take very good care of my mum. There are plenty of activities that take place to keep everyone busy and entertained. The home is cleaned
to a high standard. The rooms are big and spacious and feel very homely and the most important thing is my mum is very happy.

Reply from David Mclean, Customer Service Adviser at Collingwood Grange Care Home

Thank you for your kind words. We hope Collingwood Grange Care Home did everything possible to make the transition as easy as possible and it is always nice to hear words like "kind" and "friendly" being used to describe our care. Please let us know if there is anything we can do to make your Mum's stay as comfortable as possible and we are looking forward to seeing you again.


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Review of

Arbrook House Care Home

from Tracey-Ann M (Daughter-in-law of Resident) published on 29 January 2025
Overall Experience  Overall Experience 5.0 out of 5

Excellent care home, wonderful caring staff, great facilities, beautiful surroundings. I cannot recommend a more beautiful, wonderful place and it deserves 10 out of 10.

Reply from Maria Ricketts, Customer Care Adviser at Arbrook House Care Home

Thank you for your kind words. We are very happy to hear you can feel at ease with your loved one in our care. We hope to continue providing your loved one with the best possible care.


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Awards / Recognitions (8)

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