Bupa Care Homes in West Midlands | 5 Care Homes

Review of
Pebble Mill Care Home
from L T (Mother of Resident) published on 23 April 2025

Submitted via Postal Card • Report

Overall Experience

My son was at Peddle Mill Care Home for 7 years, he passed away 24/3/25. The care he had from the first day was second to none. I have know doubt that his life was extended by their care, it became his home, and I had no fear of leaving him in their care. All staff and management treated him as their

own, showing empathy for his condition. My life also changed because of the support they gave me. Although his age was far less than others, they made sure he had his music and he joined in their wonderful activities.

Reply from Grace Langfield, Customer Service Adviser at Pebble Mill Care Home

Thank you for taking the time to leave such a nice review. We are saddened to hear of your loss but are so pleased to hear you and your Son felt like a part of our Pebble Mill family. We hope you can look back on this experience knowing he recieved the best possible care.

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Review of
Pebble Mill Care Home
from S R (Respite Resident) published on 17 April 2025

Submitted via Postal Card • Report

Overall Experience

Highly recommend this care home. The members of staff are caring and warm professional and always keep informed. Building is very clean though rooms are small but adequate. During my stay as respite care support given to me are good. I wish best for future for this place. Please convey my thanks for

all staff involved looking after my care.

Reply from Fran Donno, Customer Service Adviser at Pebble Mill Care Home

Thank you for your lovely review. It is so wonderful to hear words such as "Warm" and "Professional" being used to describe our staff. We are glad to hear that you felt at ease in our care and that you felt cared for and looked after. Thank you for choosing Pebble Mill for your stay.

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Review of
Pebble Mill Care Home
from Neil P (Son of Resident) published on 15 April 2025

Submitted via Website • Report

Overall Experience

Over the years my mom has been in several care homes at different stages of her life but this is the first one she has felt happy, safe and cared for without being made to feel like she is a burden.
The staff within the care home are always helpful, cheerful, listen to you, take any potential concerns

onboard, and more importantly take the relevant action whenever it is necessary.
As a son I feel like my mom is in a caring and safe environment, which means I am not worrying about her 24-7.
The last 12 months since the new care manager has taken over has seen the turn over of staff stop, which reflects on her dedication to improve the care environment and the staffs hard work.
In my opinion this is one of the best care homes around, if not the best!
Keep it up!

Reply from Maria Ricketts, Customer Care Adviser at Pebble Mill Care Home

Thank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Please let us know if there is anything we can do to make mum's stay as comfortable as possible.

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Review of
Ardenlea Court Care Home
from S D (Daughter-in-law of Resident) published on 15 April 2025

Submitted via Website • Report

Overall Experience

Ardenlea Court is a very friendly and caring home. Staff are very courteous and so lovely. They are compassionate and empathetic towards the resident and treat them with respect. The management team are also very friendly and caring. They feel more like your friends than employees of the home.

Reply from Maria Ricketts, Customer Care Adviser at Ardenlea Court Care Home

Thank you for your kind words. It is always nice to hear words like "Compassionate" and "empathetic" being used to describe our care. Please let us know if there is anything we can do to make your loved one's stay as comfortable as possible.

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Review of
Ardenlea Court Care Home
from Dawn H (Daughter of Resident) published on 14 April 2025

Submitted via Website • Report

Overall Experience

Mom has lived at Ardenlea Court since December 2024.
I am so happy with the care Mom receives by the staff that look after her.
Mothers Day was a wonderful experience and nothing was too much trouble.
We both shared a lovely afternoon tea together and made special memories.

Reply from Lisa Henderson, Customer Care Advisor at Ardenlea Court Care Home

Thank you for your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We are glad to hear to hear that Ardenlea Court Care Home helped in providing special memories for you and your Mom.

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Review of
Pebble Mill Care Home
from C P (Resident) published on 11 April 2025

Submitted via Postal Card • Report

Overall Experience

I like the staff, including the hostess she is really nice. Food is catered to my choice.

Reply from David Mclean, Customer Service Adviser at Pebble Mill Care Home

Thank you for your kind words. It is always nice to hear from residents feeling like they are cared for. We are glad to hear the food is catered to your choice. Please let us know if there is anything we can do to make your stay as comfortable as possible.

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Review of
Ardenlea Court Care Home
from Sarah J (Regular Volunteer) published on 11 April 2025

Submitted via Website • Report

Overall Experience

Ardenlea Court Care Home is a truly wonderful place!
We started at Ardenlea Court earlier this month and it has been running for the last 4 weeks. We were looking to start an intergenerational toddler group and we were delighted when Ardenlea Court were keen to partner with us on this project. It

has been a joy to work with the staff to provide this enriching opportunity for the residents and the toddlers who attend.
Thank you for making us feel so welcome. The staff are friendly and very helpful and have a lovely relationship with the residents. Staff are attentive to residents' needs and offer them many wonderful opportunities throughout the week.

Reply from David Mclean, Customer Service Adviser at Ardenlea Court Care Home

Thank you for your lovely review. It's always nice to hear from people in the community that they feel welcomed and feel appreciated. It is always nice to hear words like "friendly and very helpful" being used to describe our care. We look forward to seeing you again soon.

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Review of
Pebble Mill Care Home
from S R (Daughter of Resident) published on 9 April 2025

Submitted via Website • Report

Overall Experience

Mum initially came to the home for 2 weeks respite but is now a permanent resident.
Mum has a very pleasant room with a lovely view of the garden.
We were very impressed with friendly welcome we received and how kind and caring all the staff are.
Not only do they look after the residents well they

are also very supportive of relatives.
Very happy we chose Pebble Mill Care Home.

Reply from Grace Langfield, Customer Service Adviser at Pebble Mill Care Home

We appreciate you taking the time to leave us your comments. We are so pleased to hear you feel like a part of our Pebble Mill family, and that your Mum felt so cared for and looked after she decided to stay. We will certainly pass your comments on to the manager.

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Review of
The Priory Care Home
from N B (Brother of Resident) published on 3 April 2025

Submitted via Postal Card • Report

Overall Experience

My sister moved into her new care home after her previous one closed with minimal notice. The manager and staff were very helpful, considerate and professional. We had lots of help moving in her belongings and helping her to settle in. There are lots of well organised activities which my sister joins

in with. She hardly engaged at all in her previous home. Well done team!

Reply from Fran Donno, Customer Service Adviser at The Priory Care Home

Thank you for your kind words. We are so pleased to hear that your Sister is enjoying her stay at The Priory Care Home and it is always lovely to hear words like "Helpful" and "Considerate" being used to describe our staff. We hope to continue providing your loved one with the best possible care.

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Review of
Ardenlea Court Care Home
from P W (Resident) published on 31 March 2025

Submitted via Website • Report

Overall Experience

All the staff were very caring and professional during my three week stay after an operation. Living alone after the death of my wife, I wanted support available immediately after the operation and then two weeks later when my catheter was removed as I was unsure what the impact of my incontinence

would be. The inclusive laundry service was a key factor. I was able to self medicate most of my medication, but the nurses did the injections I required until I was confident enough to do them myself. The food was so much better than in the hospital. With the daily pastries, I was able to treat myself and start to enjoy my recovery more as a holiday. I enjoyed talking with all the staff as I recovered as I felt that they took time to be friendly and listen to me. I was pleased with my stay as it was certainly a major contributory factor to my recovery.

Reply from Maria Ricketts, Customer Care Adviser at Ardenlea Court Care Home

Thank you for your kind words. We are glad to have helped you through such a difficult time. It is always nice to hear words like "Caring" and "Professional" being used to describe our care. Thank you for choosing Ardenlea Court for your stay.

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Review of
The Priory Care Home
from Simon B (Son of Resident) published on 31 March 2025

Submitted via Postal Card • Report

Overall Experience

My mother was in this care home for over a year. She was very happy and comfortable there and the staff were really lovely to her. I would like to thank everyone for looking after her so well.

Reply from Lisa Henderson, Customer Care Advisor at The Priory Care Home

We appreciate you taking the time to leave us your comments. It is always nice to hear from family members feeling like their loved one were cared for and looked after. Hopefully you will go away from this feeling like your Mother received the best possible care.

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Review of
The Priory Care Home
from Valerie B (Resident) published on 24 March 2025

Submitted via Postal Card • Report

Overall Experience

I spent 11 years at my last care home. Now I am at The Priory Care Home. I am impressed by the good care I get here. All the staff are friendly and give good care to us all. I love the many activities we take part in. I am looking forward to the arts and crafts. I love doing drawing and painting. I

look forward to making new friends.

Reply from Lisa Henderson, Customer Care Advisor at The Priory Care Home

We appreciate you taking the time to leave us your comments. We are happy to hear you feel like a part of our The Priory Care Home family. It is lovely to hear you are joining in with the activities and looking forward to making new friends. We hope to continue providing yourself with the best possible care.

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Review of
The Priory Care Home
from A M (Daughter of Resident) published on 24 March 2025

Submitted via Website • Report

Overall Experience

Personal attentive service & care which bought my mother back to life! Despite the shock of having to require respite care, I saw my mother blossom & flourish during her time at the home. The nursing & care staff were excellent and went out of their way to meet her personal needs. Yet it was the

social activities ladies that achieved more than I ever thought would be possible with my mother. Whilst becoming a social recluse in her own home, at Priory Court my mother thoroughly enjoyed the various social activities, put on for her & the other residents [& I have photos to prove it!]. My mum was safe, cared for & happy & I can't thank the staff enough for such personal attentive care. Bless you all!

Reply from Lisa Henderson, Customer Care Advisor at The Priory Care Home

We appreciate you taking the time to leave us your comments. We are very happy to hear that you felt at ease with your Mum in our care. It is great to hear that your Mum enjoyed the social activities. Thank you for choosing The Priory Care Home for your stay.

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Review of
Amberley Court Care Home
from H L (Niece of Resident) published on 14 March 2025

Submitted via Postal Card • Report

Overall Experience

For the short time that my uncle was at Amberley Court the staff was very pleasant, supportive and approachable. If we had any questions they were always available. The family would like to thank the management and staff for the good care my uncle received since being at Amberley Court.

Reply from Fran Donno, Customer Service Adviser at Amberley Court Care Home

Thank you for your kind words. It is always lovely to hear words like "Supportive" and "Approachable" being used to describe our staff and we are pleased to hear that your Uncle received such high standards of care and support during his stay at Amberley Court Care Home. Hopefully you will go away from this feeling like your loved one received the best possible care.

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Review of
Pebble Mill Care Home
from A T (Resident) published on 11 March 2025

Submitted via Postal Card • Report

Overall Experience

A pleasant well maintained building. I was welcomed and quickly made comfortable in my pleasant room. During my short rehab stay I was treated with care, consideration and respect by all members of staff and my visitors are welcomed. Any minor problems were usually dealt with quickly. Food is plentiful

served and care was taken to provide for particular requests. There was a varied programme of activities that I am sure would be of benefit to longer staying residents. Overall a good and positive experience. My only criticism related to payment. I asked to use my bank card but this was not possible. I feel this should be reconsidered.

Reply from David Mclean, Customer Service Adviser at Pebble Mill Care Home

Thank you for taking the time to leave your review. We are very happy to hear you can felt at ease in our care and we hope Pebble Mill care home did everything possible to make the transition as easy as possible during your recovery. We will discuss your feedback with the home's manager to help them continually improve their service. Thank you for choosing Pebble Mill for your short rehab stay.

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Review of
The Priory Care Home
from D B (Respite Resident) published on 4 March 2025

Submitted via Postal Card • Report

Overall Experience

My three weeks' respite care at The Priory Care Home helped me to recover from a traumatic hip fracture operation. The standard of care was excellent. The staff were amazing. They treated me with empathy, kindness and humour. Nothing was too much trouble. The food was amazing - nutritious, with plenty

of variety. My personal needs were catered for; I was treated with dignity and encouraged to join in activities and regain my mobility and confidence. I felt secure and relaxed by the end of my stay.

Reply from Maria Ricketts, Customer Care Adviser at The Priory Care Home

Thank you for your lovely review. We are glad to help you through such a difficult time. Thank you for choosing The Priory for your stay.

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Review of
Ardenlea Court Care Home
from B S (Respite Resident) published on 21 February 2025

Submitted via Postal Card • Report

Overall Experience

Wonderful staff at all levels. Considering at offset I only had up to 7 weeks before expected death and after 9 months of 'miracle' working am now recovered enough to return home, supporting my 'independent' self. Thanks to the caring, friendly staff. Thank you.

Reply from Fran Donno, Customer Service Adviser at Ardenlea Court Care Home

Thank you for taking the time to leave us your lovely review. It is wonderful to hear that you had such a brilliant time during your stay at Ardenlea Court Care Home. We are pleased to hear that you are well enough to return home. Hopefully, you will go away from this feeling like you received the best possible care.

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Review of
Ardenlea Grove Care Home
from Terence J (Son of Resident) published on 31 January 2025

Submitted via Postal Card • Report

Overall Experience

My dad has thrived since he has been in the care home. He has been well looked after by the staff working in the home and has settled well into his new environment. It's a very friendly and welcoming care home.

Reply from Maria Ricketts, Customer Care Adviser at Ardenlea Grove Care Home

Thank you for your lovely review. We are very happy to hear you can feel at ease with your Dad in our care. Please let us know if there is anything we can do to make your dad's stay as comfortable as possible.

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Review of
Ardenlea Grove Care Home
from Vicky M (Granddaughter of Resident) published on 31 January 2025

Submitted via Postal Card • Report

Overall Experience

My grandad has been in Ardenlea Grove Care Home for 4 weeks and loves being around people, always getting involved in the range of activities daily and as a family, seen glimpses of the man who was cheeky and always dancing! The staff and facilities are amazing and so friendly.

Reply from Maria Ricketts, Customer Care Adviser at Ardenlea Grove Care Home

Thank you for your kind words. It is always nice to hear words like "amazing" and "friendly" being used to describe our care. We hope to continue providing your loved one with the best possible care.

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Review of
The Priory Care Home
from E T (Niece of Resident) published on 28 January 2025

Submitted via Website • Report

Overall Experience

When we called The Priory Care Home asking to place my uncle, he had just lost his primary carer, my father, and we had really been struggling to get any help through social services. Immediately the manager and the team were excellent, they helped us place my uncle and meet his needs at a very difficult

time for him and the whole family, when we had struggled for support elsewhere. He has only been at The Priory briefly, but the team there have gone above and beyond to ensure that he has settled, providing excellent food and a clean and stable location where his care needs can be met. Even going as far as to get a birthday cake cooked in advance of his birthday on Saturday. We cannot express enough our gratitude to the team at The Priory.

Reply from Maria Ricketts, Customer Care Adviser at The Priory Care Home

Thank you for your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Please let us know if there is anything we can do to make your uncle's stay as comfortable as possible.

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Care Homes Owned by Bupa Care Homes in West Midlands

Bupa Care Homes Locations in West Midlands (5)

Bupa Care Homes Reviews in West Midlands (324)

Pebble Mill Care Home

Pebble Mill Care Home

Pebble Mill Care Home

Ardenlea Court Care Home

Ardenlea Court Care Home

Pebble Mill Care Home

Ardenlea Court Care Home

Pebble Mill Care Home

The Priory Care Home

Ardenlea Court Care Home

The Priory Care Home

The Priory Care Home

The Priory Care Home

Amberley Court Care Home

Pebble Mill Care Home

The Priory Care Home

Ardenlea Court Care Home

Ardenlea Grove Care Home

Ardenlea Grove Care Home

The Priory Care Home

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