Bupa Care Homes in West Midlands | 5 Care Homes

Review of
Ardenlea Court Care Home
from P W (Resident) published on 31 March 2025

Submitted via Website • Report

Overall Experience

All the staff were very caring and professional during my three week stay after an operation. Living alone after the death of my wife, I wanted support available immediately after the operation and then two weeks later when my catheter was removed as I was unsure what the impact of my incontinence

would be. The inclusive laundry service was a key factor. I was able to self medicate most of my medication, but the nurses did the injections I required until I was confident enough to do them myself. The food was so much better than in the hospital. With the daily pastries, I was able to treat myself and start to enjoy my recovery more as a holiday. I enjoyed talking with all the staff as I recovered as I felt that they took time to be friendly and listen to me. I was pleased with my stay as it was certainly a major contributory factor to my recovery.

Reply from Maria Ricketts, Customer Care Adviser at Ardenlea Court Care Home

Thank you for your kind words. We are glad to have helped you through such a difficult time. It is always nice to hear words like "Caring" and "Professional" being used to describe our care. Thank you for choosing Ardenlea Court for your stay.

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Review of
The Priory Care Home
from Simon B (Son of Resident) published on 31 March 2025

Submitted via Postal Card • Report

Overall Experience

My mother was in this care home for over a year. She was very happy and comfortable there and the staff were really lovely to her. I would like to thank everyone for looking after her so well.

Reply from Lisa Henderson, Customer Care Advisor at The Priory Care Home

We appreciate you taking the time to leave us your comments. It is always nice to hear from family members feeling like their loved one were cared for and looked after. Hopefully you will go away from this feeling like your Mother received the best possible care.

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Review of
The Priory Care Home
from Valerie B (Resident) published on 24 March 2025

Submitted via Postal Card • Report

Overall Experience

I spent 11 years at my last care home. Now I am at The Priory Care Home. I am impressed by the good care I get here. All the staff are friendly and give good care to us all. I love the many activities we take part in. I am looking forward to the arts and crafts. I love doing drawing and painting. I

look forward to making new friends.

Reply from Lisa Henderson, Customer Care Advisor at The Priory Care Home

We appreciate you taking the time to leave us your comments. We are happy to hear you feel like a part of our The Priory Care Home family. It is lovely to hear you are joining in with the activities and looking forward to making new friends. We hope to continue providing yourself with the best possible care.

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Review of
The Priory Care Home
from A M (Daughter of Resident) published on 24 March 2025

Submitted via Website • Report

Overall Experience

Personal attentive service & care which bought my mother back to life! Despite the shock of having to require respite care, I saw my mother blossom & flourish during her time at the home. The nursing & care staff were excellent and went out of their way to meet her personal needs. Yet it was the

social activities ladies that achieved more than I ever thought would be possible with my mother. Whilst becoming a social recluse in her own home, at Priory Court my mother thoroughly enjoyed the various social activities, put on for her & the other residents [& I have photos to prove it!]. My mum was safe, cared for & happy & I can't thank the staff enough for such personal attentive care. Bless you all!

Reply from Lisa Henderson, Customer Care Advisor at The Priory Care Home

We appreciate you taking the time to leave us your comments. We are very happy to hear that you felt at ease with your Mum in our care. It is great to hear that your Mum enjoyed the social activities. Thank you for choosing The Priory Care Home for your stay.

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Review of
Amberley Court Care Home
from H L (Niece of Resident) published on 14 March 2025

Submitted via Postal Card • Report

Overall Experience

For the short time that my uncle was at Amberley Court the staff was very pleasant, supportive and approachable. If we had any questions they were always available. The family would like to thank the management and staff for the good care my uncle received since being at Amberley Court.

Reply from Fran Donno, Customer Service Adviser at Amberley Court Care Home

Thank you for your kind words. It is always lovely to hear words like "Supportive" and "Approachable" being used to describe our staff and we are pleased to hear that your Uncle received such high standards of care and support during his stay at Amberley Court Care Home. Hopefully you will go away from this feeling like your loved one received the best possible care.

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Review of
Pebble Mill Care Home
from A T (Resident) published on 11 March 2025

Submitted via Postal Card • Report

Overall Experience

A pleasant well maintained building. I was welcomed and quickly made comfortable in my pleasant room. During my short rehab stay I was treated with care, consideration and respect by all members of staff and my visitors are welcomed. Any minor problems were usually dealt with quickly. Food is plentiful

served and care was taken to provide for particular requests. There was a varied programme of activities that I am sure would be of benefit to longer staying residents. Overall a good and positive experience. My only criticism related to payment. I asked to use my bank card but this was not possible. I feel this should be reconsidered.

Reply from David Mclean, Customer Service Adviser at Pebble Mill Care Home

Thank you for taking the time to leave your review. We are very happy to hear you can felt at ease in our care and we hope Pebble Mill care home did everything possible to make the transition as easy as possible during your recovery. We will discuss your feedback with the home's manager to help them continually improve their service. Thank you for choosing Pebble Mill for your short rehab stay.

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Review of
The Priory Care Home
from D B (Respite Resident) published on 4 March 2025

Submitted via Postal Card • Report

Overall Experience

My three weeks' respite care at The Priory Care Home helped me to recover from a traumatic hip fracture operation. The standard of care was excellent. The staff were amazing. They treated me with empathy, kindness and humour. Nothing was too much trouble. The food was amazing - nutritious, with plenty

of variety. My personal needs were catered for; I was treated with dignity and encouraged to join in activities and regain my mobility and confidence. I felt secure and relaxed by the end of my stay.

Reply from Maria Ricketts, Customer Care Adviser at The Priory Care Home

Thank you for your lovely review. We are glad to help you through such a difficult time. Thank you for choosing The Priory for your stay.

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Review of
Ardenlea Court Care Home
from B S (Respite Resident) published on 21 February 2025

Submitted via Postal Card • Report

Overall Experience

Wonderful staff at all levels. Considering at offset I only had up to 7 weeks before expected death and after 9 months of 'miracle' working am now recovered enough to return home, supporting my 'independent' self. Thanks to the caring, friendly staff. Thank you.

Reply from Fran Donno, Customer Service Adviser at Ardenlea Court Care Home

Thank you for taking the time to leave us your lovely review. It is wonderful to hear that you had such a brilliant time during your stay at Ardenlea Court Care Home. We are pleased to hear that you are well enough to return home. Hopefully, you will go away from this feeling like you received the best possible care.

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Review of
Ardenlea Grove Care Home
from Terence J (Son of Resident) published on 31 January 2025

Submitted via Postal Card • Report

Overall Experience

My dad has thrived since he has been in the care home. He has been well looked after by the staff working in the home and has settled well into his new environment. It's a very friendly and welcoming care home.

Reply from Maria Ricketts, Customer Care Adviser at Ardenlea Grove Care Home

Thank you for your lovely review. We are very happy to hear you can feel at ease with your Dad in our care. Please let us know if there is anything we can do to make your dad's stay as comfortable as possible.

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Review of
Ardenlea Grove Care Home
from Vicky M (Granddaughter of Resident) published on 31 January 2025

Submitted via Postal Card • Report

Overall Experience

My grandad has been in Ardenlea Grove Care Home for 4 weeks and loves being around people, always getting involved in the range of activities daily and as a family, seen glimpses of the man who was cheeky and always dancing! The staff and facilities are amazing and so friendly.

Reply from Maria Ricketts, Customer Care Adviser at Ardenlea Grove Care Home

Thank you for your kind words. It is always nice to hear words like "amazing" and "friendly" being used to describe our care. We hope to continue providing your loved one with the best possible care.

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Review of
The Priory Care Home
from E T (Niece of Resident) published on 28 January 2025

Submitted via Website • Report

Overall Experience

When we called The Priory Care Home asking to place my uncle, he had just lost his primary carer, my father, and we had really been struggling to get any help through social services. Immediately the manager and the team were excellent, they helped us place my uncle and meet his needs at a very difficult

time for him and the whole family, when we had struggled for support elsewhere. He has only been at The Priory briefly, but the team there have gone above and beyond to ensure that he has settled, providing excellent food and a clean and stable location where his care needs can be met. Even going as far as to get a birthday cake cooked in advance of his birthday on Saturday. We cannot express enough our gratitude to the team at The Priory.

Reply from Maria Ricketts, Customer Care Adviser at The Priory Care Home

Thank you for your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Please let us know if there is anything we can do to make your uncle's stay as comfortable as possible.

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Review of
The Priory Care Home
from L M (Friend of Resident) published on 28 January 2025

Submitted via Postal Card • Report

Overall Experience

I was very impressed by the tidiness of the gardens at The Priory Care Home and when I went in, the first person I met was a lady who was very welcoming, smiling and very friendly. She showed me to my friends room, which was lovely, clean, tidy as was the rest of the building that I could see. Unlike

some care homes I have been into, The Priory smelt fresh and clean and all areas were very clean. I met a couple more members of staff who were very friendly and well dressed and all looked happy to be working there.

Reply from Lisa Henderson, Customer Care Advisor at The Priory Care Home

We appreciate you taking the time to leave us your comments. It is lovely to know how impressed you was with the home and that the staff were welcoming. It is always nice to hear words like "friendly" and "happy" being used to describe our staff. Hopefully you will go away from this feeling like your friend received the best possible care.

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Review of
Ardenlea Court Care Home
from Jane T (Daughter of Resident) published on 24 January 2025

Submitted via Postal Card • Report

Overall Experience

Thank you Ardenlea Court Care Home for the exceptional care that you gave to my mother during the final 6 months of her life. Mom was treated by all the staff with love, care and dignity. She was loved and cared for as if she were related to her carers and this gave me the chance to be a daughter to

her again. Thank you all.

Reply from Lisa Henderson, Customer Care Advisor at Ardenlea Court Care Home

We appreciate you taking the time to leave us your comments. We are saddened to hear about your loss. We are glad to help you and your family through such a difficult time. It is always nice to hear from family members feeling like their loved one is cared for and looked after at Ardenlea Court care home. Hopefully, you will go away from this feeling like your mother received the best possible care.

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Review of
Ardenlea Court Care Home
from G T (Son-in-law of Resident) published on 24 January 2025

Submitted via Postal Card • Report

Overall Experience

My mother-in-law went to live in the dementia unit at Ardenlea Court Care Home in August. She settled into life there and was happy and well looked after. However, it was the impact that Ardenlea had on my wife (her daughter) which was the most heartening. After being a carer my wife was able to be

a daughter again because her mother was so well cared for in the home, her relationship with her mother was once again happy.

Reply from Lisa Henderson, Customer Care Advisor at Ardenlea Court Care Home

Thank you for your lovely review about Ardenlea Court Care Home. It is always nice to hear words like "Happy" and "Well looked after" being used to describe their stay. We will certainly pass your comments on to the manager.

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Review of
The Priory Care Home
from Jane C (Daughter of Resident) published on 15 January 2025

Submitted via Website • Report

Overall Experience

Thank you so much for having us to eat with mum on Christmas Day and such a fantastic meal and experience. You made such an effort for the residents, the meal was delicious and you worked so hard on making sure the room was just perfect, we had a thoroughly enjoyable time and mum did too, thank you.

Reply from Maria Ricketts, Customer Care Adviser at The Priory Care Home

Thank you for your kind words. We are happy to accommodate you and the family on Christmas Day. Please let us know if there is anything we can do to make Mum's stay as comfortable as possible.

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Review of
Pebble Mill Care Home
from M S (Respite Resident) published on 8 January 2025

Submitted via Postal Card • Report

Overall Experience

Very comfortable room.
Very caring and helpful staff.
Nothing is too much trouble.

Reply from Maria Ricketts, Customer Care Adviser at Pebble Mill Care Home

Thank you for your feedback. We hope Pebble Mill care home did everything possible to make the transition as easy as possible. Thank you for choosing Pebble Mill for your stay.

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Review of
Ardenlea Grove Care Home
from Lee L (Son of Resident) published on 23 December 2024

Submitted via Postal Card • Report

Overall Experience

Mom has been in Ardenlea Grove since October and is extremely comfortable, the staff are amazing with her and all other residents. Very friendly, warm and welcoming on each arrival. Helpful with all aspects of Mom's care plan and available to help with any questions you may have whilst your loved one

is here. Couldn't of wished for better care for my Mom.

Reply from Rosie Smith, Customer Advisor at Ardenlea Grove Care Home

Hello and thank you for leaving such a lovely review! We are thrilled to hear that the staff are so great with Mum and that she has comfortably settled in. We hope she continues to enjoy her stay with us!

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Review of
Ardenlea Court Care Home
from M W (Daughter of Resident) published on 19 December 2024

Submitted via Postal Card • Report

Overall Experience

Very helpful manager, got my Mom a place asap for respite care, she is now living there permanently. Carers and nurses are all very helpful and friendly, admin team are very pleasant but all new in their roles so I felt a bit lost to start with.

Reply from Fran Donno, Customer Service Adviser at Ardenlea Court Care Home

Thank you for your lovely review. It is wonderful to hear that your Mum is receiving high-quality care and that you can feel at ease with your loved one in our care. It is always brilliant to hear when family members are impressed with how "Helpful" and "Friendly" our staff are. Please let us know if there is anything we can do to make your loved one's stay as comfortable as possible.

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Review of
Pebble Mill Care Home
from K V (Daughter of Resident) published on 5 December 2024

Submitted via Postal Card • Report

Overall Experience

Pebble Mill is a caring home and they look after Mum very well. There have been improvements within the home. A variety of activities are available. The staff care for the residents and take time to get to know them and their families. The care from the GP assigned to Mum is excellent and the nurses

at the home work efficiently and ensure residents are well and keep relatives informed.

Reply from Rosie Smith, Customer Advisor at Pebble Mill Care Home

Hello and thank you for taking the time to leave such a lovely review for the staff at Pebble Mill Care Home. We are thrilled to hear that Mum enjoyed her stay within the home and that she received excellent care from the GP, nurses and staff. Best wishes!

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Review of
Pebble Mill Care Home
from L B (Partner of Resident) published on 4 November 2024

Submitted via Postal Card • Report

Overall Experience

All the staff, management, carers, chefs, launderers etc are extremely warm and caring. The food is excellent, building, grounds, and site are beautiful. (Facilities for visitors are outstanding.) Activities are varied and usually very good.
Health concerns are spotted quickly.
If there were more

carers - particularly at weekends - this would be an excellent home. I would still class this a very good care home.

Reply from Rosie Smith, Customer Advisor at Pebble Mill Care Home

Thank you for taking the time to leave a review for the staff at Pebble Mill Care Home. We are thrilled to hear that you find all staff, food, and grounds to be excellent. Of course, we would love to have as many wonderful carers as possible and will pass your comments on the home for them to keep in mind for the future. Best wishes!

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Care Homes Owned by Bupa Care Homes in West Midlands

Bupa Care Homes Locations in West Midlands (5)

Bupa Care Homes Reviews in West Midlands (316)

Ardenlea Court Care Home

The Priory Care Home

The Priory Care Home

The Priory Care Home

Amberley Court Care Home

Pebble Mill Care Home

The Priory Care Home

Ardenlea Court Care Home

Ardenlea Grove Care Home

Ardenlea Grove Care Home

The Priory Care Home

The Priory Care Home

Ardenlea Court Care Home

Ardenlea Court Care Home

The Priory Care Home

Pebble Mill Care Home

Ardenlea Grove Care Home

Ardenlea Court Care Home

Pebble Mill Care Home

Pebble Mill Care Home

Awards / Recognitions (8)

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