Bupa Care Homes in West Sussex | 3 Care Homes

Review of
The Goldbridge Care Home
from Lorraine S (Niece of Resident) published on 21 March 2025

Submitted via Website • Report

Overall Experience

My uncle received the most wonderful palliative care at The Goldbridge. The nursing team kept me fully informed of his care plan and the family are all very grateful to the team, from nurses and carers to admin and management. I don't think I could have chosen a more lovely environment for his final

months.

Reply from Lisa Henderson, Customer Care Advisor at The Goldbridge Care Home

We appreciate you taking the time to leave us your comments. We are glad to help you and your family through such a difficult time. Hopefully you will go away from this feeling like your Uncle received the best possible care at The Goldbridge Care Home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Pendean House Care Home
from Gill B (Daughter of Resident) published on 7 March 2025

Submitted via Website • Report

Overall Experience

Dad moved to Pendean in September 2024 and the team have been so welcoming and helped not just Dad settling in but the wrap around care and explanation supporting us, his family, is greatly appreciated too.
The activities provided for residents are great and varied and the recent Valentine's lunch

was a great success with Mum able to join Dad for lunch too.

Reply from Fran Donno, Customer Service Adviser at Pendean House Care Home

Thank you for your lovely words. We are so pleased to hear that you have felt supported and welcomed by the staff at Pendean House Care Home. It is wonderful to hear that you are impressed with the activities provided. Hopefully you will go away from this feeling like your loved one received the best possible care.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Pendean House Care Home
from Brian W (Son of Resident) published on 4 March 2025

Submitted via Website • Report

Overall Experience

For the short time he was a resident, my father received first-class care. Two particular members of staff were so helpful and kind to us with all of the staff making him feel comfortable and welcome. The family would like to thank the night nurse and carers who looked after him at the end.

Reply from Maria Ricketts, Customer Care Adviser at Pendean House Care Home

Thank you for your kind words. We are very happy to hear you could feel at ease with your Father in our care. Hopefully you will go away from this feeling like your loved one received the best possible care.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Pendean House Care Home
from Mellissa G (Daughter of Resident) published on 28 January 2025

Submitted via Website • Report

Overall Experience

Beautiful home with the most incredible staff.
My dear Mum was only at Pendean for a short time before she lost her fight.
The care, love and attention she received was outstanding.
Working in care myself, I found it hard to let her go into the hands of others, but they were all incredible.

Reply from Lisa Henderson, Customer Care Advisor at Pendean House Care Home

Thank you for your lovely review. We are saddened to hear about the loss of your mum. It is always nice to hear from family members feeling like their loved one were cared for and were looked after. It is great to hear that in the short time your mum stayed in the home she received the best care and attention. Thank you for choosing Pendean House. We will certainly pass your comments on to the manager.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Pendean House Care Home
from Wendy Georgina T (Wife of Resident) published on 24 January 2025

Submitted via Postal Card • Report

Overall Experience

I am the wife of an irascible, retired clergyman, whom I was afraid to leave for an operation that had become vital for me. After becoming financially secure (praise be for a charity) and having met the 'guy near the door', leaving my husband for a short while left me happy that he would be cared for

as if he were family.

Reply from Lisa Henderson, Customer Care Advisor at Pendean House Care Home

Thank you for your kind words. It is great that you felt so happy to leave your husband with us for a short stay knowing we would care for him as family. Thank you for choosing Pendean House care home for your stay.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Pendean House Care Home
from G B (Resident) published on 22 January 2025

Submitted via Postal Card • Report

Overall Experience

From the moment I arrived at Pendean, I felt the warmth of a welcome from all the staff. That feeling continues to this day, same 40 days later.
Pendean is an amazing place. All my family and friends are so surprised at the attention they get when visiting.
It must be one of the very best care homes

in the country, and I feel privileged to be here.

Reply from David Mclean, Customer Service Adviser at Pendean House Care Home

Thank you for taking the time to leave your lovely review. We are very happy to hear you can feel at ease in our care. We will certainly pass your comments on to the manager. Please let us know if there is anything we can do to make your stay as comfortable as possible.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Pendean House Care Home
from Karen C (Daughter of Resident) published on 22 January 2025

Submitted via Website • Report

Overall Experience

All the staff at Pendean are wonderful: carers, reception, nursing, admin and management have all shown my mum exceptional care, kindness and attentiveness. I particularly appreciate the consistent efforts made to entertain and encourage residents to socialise.

Reply from David Mclean, Customer Service Adviser at Pendean House Care Home

Thank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your loved one with the best possible care and we look forward to seeing you again soon.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
The Goldbridge Care Home
from J W (Son of Resident) published on 8 January 2025

Submitted via Website • Report

Overall Experience

My mother entered the home after being discharged from hospital for end of life care (four different cancers and a cracked femur) early in the year. For the short time she was there before passing away three weeks later, we witnessed significant failings in her care, in particular pain management. This

did not just include my wife and I, but also relatives and friends visiting on different occasions. I had to personally intervene on two occasions to request hospice staff to visit her which resulted in basic medical interventions to her care. I have since asked the home for feedback on how many times their GP as the primary carer visited my mother and what interventions if any they prescribed. This was nearly 9 months ago and I have still not received an answer to my questions. My advice to anyone who has a dear one needing end of life care is to make every effort you can to admit them to a hospice where they can receive the proper palliative care they deserve.

Reply from Emily Wilson, Customer Advisor on behalf of the team at The Goldbridge Care Home

We are very sorry to hear you are dissatisfied with our home. The health and wellbeing of our residents is an absolute priority for us. Whilst we can't discuss specific cases or personal details here, our new care home manager would very much welcome the opportunity to look into this for you. You can contact the home directly by calling 01444 413746. Alternatively, you can email feedback@bupa.com with your contact details and the team will be in touch to discuss things further.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Pendean House Care Home
from H M (Daughter of Resident) published on 20 November 2024

Submitted via Postal Card • Report

Overall Experience

When arriving at Pendean House, immediately felt a warm and welcoming presence by staff for my mother's trail visit. The staff were friendly, reassuring, and catered to her every need. She enjoyed the activities and spoke highly of the food.
Thank you, it was reassuring for us to know she was in a

safe and caring place.

Reply from Maria Ricketts, Customer Care Adviser at Pendean House Care Home

Thank you for your kind words. It is always nice to hear words like "Warm" and "Welcoming" being used to describe our care. Please let us know if there is anything we can do to make your Mother's stay as comfortable as possible.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
The Goldbridge Care Home
from J S (Daughter of Resident) published on 31 October 2024

Submitted via Postal Card • Report

Overall Experience

From start to finish, the respite care my mother received was great. The staff were fantastic, particularly the manager.

Reply from Maria Ricketts, Customer Care Adviser at The Goldbridge Care Home

Thank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Thank you for choosing The Goldbridge for Mum's stay.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
The Goldbridge Care Home
from S B (Daughter of Resident) published on 28 October 2024

Submitted via Website • Report

Overall Experience

Our mother was recently diagnosed with early dementia and we were very happy to find Goldbridge for her. She was initially reluctant to go but the staff were so caring, understanding and lovely that she very quickly settled happily into life at Goldbridge. We are so impressed with the personal touches

which are so special. On her birthday, staff sang Happy Birthday to her (she joined enthusiastically in with the singing!) and had a cake for her with candles. A beautiful touch. She is really happy, feels very cared for and part of the community. The rooms are lovely, and when we come and visit with great-grandchildren there are beautiful sitting rooms dotted around with lots of room where she can receive us. Family, dogs and children are very welcome which is lovely! Excellent in every way.

Reply from Rosie Smith, Customer Advisor at The Goldbridge Care Home

Hello and thank you for taking the time to leave such a lovely review for the staff at The Goldbridge Care Home. We are thrilled to hear you are so impressed with the personal touches such as the birthday celebrations! We are so happy to hear that your mother has settled in so well at the home and feels part of the community. We hope your mother continues to enjoy her stay!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Pendean House Care Home
from Colleen H (Regular Volunteer) published on 18 October 2024

Submitted via Website • Report

Overall Experience

I am the Charity and Community Coordinator at Seaford College and we regularly visit Pendean Nursing Home with the students to volunteer.
We are always made incredibly welcome - everybody is very friendly, and the staff cannot do enough for us.
Vicky is always very helpful when arranging visits and

the children never want to leave when it's time to go back to school!

Reply from Fran Donno, Customer Service Adviser at Pendean House Care Home

Thank you for your kind words. We are so glad to hear that you are always made to feel welcome and that you have had such a positive experience during your visits to Pendean House Care Home. It is always so wonderful to hear words like "Friendly" and "Helpful" being used to describe our staff. We are looking forward to see you again.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
The Goldbridge Care Home
from F H (Daughter of Resident) published on 17 October 2024

Submitted via Website • Report

Overall Experience

My father has been in Goldbridge for 2 1/2 years.
He is so well looked after by all the staff who are experienced and caring. They always involve us in his care plan and always have his best interests as their top priority.
The facility is beautiful with lovely rooms and gardens as well as social

areas.
Activities take place most days.

Reply from Fran Donno, Customer Service Adviser at The Goldbridge Care Home

Thank you for your kind words. It is always lovely to hear words like "experienced" and "caring" being used to describe our staff and we are pleased to hear that you feel supported and involved in your father's care plan. We are glad to hear that you are impressed with the lovely rooms, facilities and activities provided at The Goldbridge Care Home. We hope to continue providing your loved one with the best possible care.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Church Farm Care Home
from J S (Son of Resident) published on 16 October 2024

Submitted via Postal Card • Report

Overall Experience

Mum said, 'They look after me very well here.' You cannot ask for more than that.

Reply from Fran Donno, Customer Service Adviser at Church Farm Care Home

Thank you for your kind words. It is so wonderful to hear that your mum is happy and she is being well cared for and looked after. We are very pleased to hear you can feel at ease with your mum in our care. We hope to continue providing your loved one with the best possible care.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
The Goldbridge Care Home
from A K (Daughter of Resident) published on 16 October 2024

Submitted via Website • Report

Overall Experience

The Goldbridge is exceptional in every way. My father has been there for almost 2 years and we are delighted with all aspects of the care he receives. The staff are wonderful and look after him so well. In particular, the management are amazing and they always manage to find the time to discuss his

care and help in any way they can.

Reply from Fran Donno, Customer Service Adviser at The Goldbridge Care Home

Thank you for your lovely review. It is wonderful to hear that you are kept well informed daily and that you feel supported during your Father's stay at The Goldbridge. We are so pleased to hear that your Father is receiving care to a high standard and that he is happy and enjoying his time with us. If there is anything we can do to make your Father's stay even more comfortable, please do let us know.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Church Farm Care Home
from J R (Daughter of Resident) published on 8 October 2024

Submitted via Postal Card • Report

Overall Experience

People are always happy and caring. Garden is beautiful to look at.

Reply from Maria Ricketts, Customer Care Adviser at Church Farm Care Home

Thank you for your feedback. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your loved one with the best possible care.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Church Farm Care Home
from Helen S (Friend of Resident) published on 8 October 2024

Submitted via Postal Card • Report

Overall Experience

My friend has been a resident for some time and developing dementia. The staff are so patient and helpful. They always follow through any concerns I or her family raise. This is vital with a person of this difficult disposition.

Reply from Maria Ricketts, Customer Care Adviser at Church Farm Care Home

Thank you for your kind words. We are glad to help you and your family through such a difficult time. We hope to continue providing your loved one with the best possible care.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Pendean House Care Home
from Sarah-Jane T (Daughter of Resident) published on 4 October 2024

Submitted via Postal Card • Report

Overall Experience

I would like to express my immense gratitude to all the staff that welcomed and cared for my dearest mother during her last weeks at Pendean House. The experienced nurses and cares ensured she was kept comfortable and pain-free - being treated constantly with dignity, patience, and compassion. The housekeepers

carried out their duties in her room with gentle and timely consideration. Personally, all staff made me feel part of my mother's care and the reception and kitchen staff made me feel so welcome and cared for too from the outset. Finally, I'll be eternally grateful for the care given by the 3-night staff who were with her at the peaceful end of her life.

Reply from Rosie Smith, Customer Advisor at Pendean House Care Home

Thank you for taking the time to leave the staff at Pendean House Care Home with such a lovely review. Firstly we would like to express our condolences for the passing of your dear Mother, we hope that you and your family are keeping as well as possible. It is a great comfort to us to hear that your mother was so well cared for during her final weeks right through to her peaceful end of life at the home surrounded by caring and compassionate staff. Thank you so much for sharing this with us and we wish you and your family all the best.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Pendean House Care Home
from Melanie D (Daughter-in-law of Resident) published on 26 September 2024

Submitted via Postal Card • Report

Overall Experience

Very happy with the care being provided by lovely caring staff. Nothing too much trouble. Delightful gardens, a very happy and friendly home. Staff very familiar with their patients and their needs.

Reply from Fran Donno, Customer Service Adviser at Pendean House Care Home

Thank you for your positive feedback. It is lovely to know that you are impressed with the high standards of care provided, facilities and the overall environment at Pendean House Care Home. Our resident's health and well-being is an absolute priority, so it is wonderful to hear that your loved one has been able to experience this. Hopefully you will go away from this feeling like your loved one received the best possible care.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Pendean House Care Home
from R P (Respite Resident) published on 19 September 2024

Submitted via Postal Card • Report

Overall Experience

Pendean is an excellent house and I am more than pleased to have found it. I can give it good or excellent in the ratings below. In particular I appreciated the friendliness of the staff and their willingness to help. I was given a choice of rooms and got the one that most suited my needs. I came in

for a fortnight to recuperate after surgery and I very much recommend everyone in the same position to do the same. Whether it is for a long or a short stay, Pendean goes to the top of the list and deserves serious consideration.

Reply from Fran Donno, Customer Service Adviser at Pendean House Care Home

We appreciate you taking the time to leave us your comments. It is wonderful to hear that you had a comfortable and beneficial experience at Pendean House Care Home. We are very happy to hear that you felt at ease in our care and we hope Pendean House Care Home did everything possible to make the transition as easy as possible. Thank you for choosing Pendean House for your stay.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Care Homes Owned by Bupa Care Homes in West Sussex

Bupa Care Homes Locations in West Sussex (3)

Bupa Care Homes Reviews in West Sussex (234)

The Goldbridge Care Home

Pendean House Care Home

Pendean House Care Home

Pendean House Care Home

Pendean House Care Home

Pendean House Care Home

Pendean House Care Home

The Goldbridge Care Home

Pendean House Care Home

The Goldbridge Care Home

The Goldbridge Care Home

Pendean House Care Home

The Goldbridge Care Home

Church Farm Care Home

The Goldbridge Care Home

Church Farm Care Home

Church Farm Care Home

Pendean House Care Home

Pendean House Care Home

Pendean House Care Home

Awards / Recognitions (8)

Loading

Loading

Loading

Loading

Promote on carehome.co.uk

Search for

Care Seekers

Job Seekers