Bupa Care Homes in West Yorkshire | 7 Care Homes

Review of
Wykebeck Court Care Home
from F M (Niece of Resident) published on 31 March 2025

Submitted via Postal Card • Report

Overall Experience

When walking in you can see how welcoming it is here, the staff are very friendly and it has a lovely warm feel.

Reply from Lisa Henderson, Customer Care Advisor at Wykebeck Court Care Home

Thank you for your lovely review. It is lovely to hear that you feel that Wykebeck Court Care Home is welcoming. It is always nice to hear words like "Very Friendly" being used to describe our staff.

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Review of
Wykebeck Court Care Home
from R J (Friend of Resident) published on 31 March 2025

Submitted via Postal Card • Report

Overall Experience

I visit my friend regularly and she is always happy. The staff are always helpful, and the home is clean and well run. A pleasure to visit.

Reply from Lisa Henderson, Customer Care Advisor at Wykebeck Court Care Home

We appreciate you taking the time to leave us your comments. It is lovely to hear that your friend is happy in our care home. We hope to continue providing your friend with the best possible care.

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Review of
Wykebeck Court Care Home
from J H (Daughter of Resident) published on 31 March 2025

Submitted via Postal Card • Report

Overall Experience

I cannot praise highly enough the wonderful staff and care at Wykebeck Court. The environment is wonderful, warm & welcoming. All of the staff are amazing and go the extra mile for the residents - including coming in on days off to support activities, events & trips. Both of my parents are residents

& I have watched them settle, grow & make friends in what they now refer to as 'home'. Thank you so much.

Reply from Lisa Henderson, Customer Care Advisor at Wykebeck Court Care Home

Thank you for your lovely review. It is always nice to hear words like "Wonderful" and "Amazing" being used to describe our staff at Wykebeck Court Care Home. We are very happy to hear you can feel at ease with your parents in our care. We hope to continue providing your parents with the best possible care.

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Review of
Crossley House Care Home
from Danielle B (Friend of Resident) published on 31 March 2025

Submitted via Website • Report

Overall Experience

I brought my Gran to visit a friend at Crossley House on Valentines Day. The home was clean, tidy and decorated for the day. Crossley House was full of life, staff were all happy, supportive and approachable providing conversation, entertainment and a high level of support. Staff assisted my Gran's

friend to transfer to allow us to go to her room which was clean and tidy, staff brought us an extra chair without being asked as I had said would sit on the floor. Gran had brought a present; a new cardigan and staff offered to take thisand get labelled straight up so didn't get lost. The staff had arranged small Valentine gifts for residents; flower balloons and some sweet treats and people were having their photographs taken with their gifts.
When we were leaving staff all said goodbye and came to assist back into a chair.
Much to my surprise when we left my Gran even commented that should it be needed she could see herself at Crossley House as looked like was lots going on.

Reply from Lisa Henderson, Customer Care Advisor at Crossley House Care Home

Thank you for your lovely review. It is always nice to hear words like "Supportive" and "Approachable" being used to describe our staff. It is lovely to hear your Gran's friend has settled in at Crossley House Care Home and that Gran could see herself there also.

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Review of
Cleveland House Care Home
from Jonathan A (Nephew of Resident) published on 31 March 2025

Submitted via Postal Card • Report

Overall Experience

We needed accommodation for our uncle - the need was urgent as we felt he was being discharged, from hospital, too quickly, following a fall. The team at Cleveland House were fantastic, helping with transfer at very short notice our uncle spent a month at Cleveland House. He was very well looked after.

The staff are friendly and approachable and took genuine interest in our uncle's wellbeing. We strongly recommend Cleveland House.

Reply from Lisa Henderson, Customer Care Advisor at Cleveland House Care Home

We appreciate you taking the time to leave us your comments. It is lovely to hear that the team at Cleveland House Care Home helped your Uncle through such a difficult time. Hopefully you will go away from this feeling like your Uncle received the best possible care. It is great to hear you would strongly recommend our home.

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Review of
Crossley House Care Home
from Max C (Friend of Resident) published on 26 March 2025

Submitted via Postal Card • Report

Overall Experience

While visiting two friends at Crossley House we always found the staff very caring and helpful the surroundings were always clean and warm and welcoming.

Reply from Maria Ricketts, Customer Care Adviser at Crossley House Care Home

Thank you for your lovely review. It is always nice to hear words like "Caring" and "Helpful" being used to describe our care.

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Review of
Lindley Grange Care Home
from Angie T (Daughter of Resident) published on 25 March 2025

Submitted via Website • Report

Overall Experience

Mum was moved to Lindley Grange a couple of years ago, and the care and love she's been shown since she arrived by all the staff is amazing. The activities she receives are top notch and she thoroughly enjoys them. She's always happy, smiling and singing!

Reply from Maria Ricketts, Customer Care Adviser at Lindley Grange Care Home

Thank you for your kind words. We are very happy to hear you can feel at ease with your Mum in our care. We hope to continue providing your loved one with the best possible care.

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Review of
Cleveland House Care Home
from Robert H (Resident) assisted by family/friend published on 19 March 2025

Submitted via Postal Card • Report

Overall Experience

All staff are very helpful always cheerful and patient. I have a super bedroom and good connectivity.

Reply from Lisa Henderson, Customer Care Advisor at Cleveland House Care Home

Thank you for your lovely review. It is always nice to hear words like "Cheerful" and "Patient" being used to describe our Staff at Cleveland House Care Home. We hope to continue providing you with the best possible care.

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Review of
Crossley House Care Home
from Jayne A (Sister-in-law of Resident) published on 18 March 2025

Submitted via Website • Report

Overall Experience

My Sister in Law has been a resident of Crossley House since the end of October, having had respite care prior to this. I cannot believe the change in her since going to Crossley House, due to the care and attention of the staff working there. She is happy, vibrant and really enjoys participating in

all the activities they offer. The food provided is excellent with plenty of choice and healthy options. I cannot thank the team enough, they are like a family, for all their support and attentive care given to each of the residents.

Reply from Lisa Henderson, Customer Care Advisor at Crossley House Care Home

We appreciate you taking the time to leave us your comments. We are very happy to hear you can feel at ease with your Sister in Law in our care at Crossley House Care Home. We hope to continue providing your loved one with the best possible care.

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Review of
Crossley House Care Home
from P H (Son of Resident) published on 12 March 2025

Submitted via Website • Report

Overall Experience

This is an amazing care home. The staff are lovely and caring. It is run very well and I know my mum is in safe hands. They have fun events for residents and all the staff work extremely hard and are brilliant. I cannot praise them enough and would give 6 stars if I could. If I ever needed to be in

a care home, this would be my choice and hopefully there would be a room spare for me

Reply from Lisa Henderson, Customer Care Advisor at Crossley House Care Home

Thank you for your feedback. It is always nice to hear words like "Lovely" and "Caring" being used to describe our staff. We are happy to hear you feel like a part of our Crossley House Care Home family. We hope to continue providing your loved one with the best possible care.

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Review of
Cleveland House Care Home
from Elaine H (Friend of Resident) published on 12 March 2025

Submitted via Postal Card • Report

Overall Experience

We have no complaints of any description. The staff are very caring. The room is very clean and comfortable. Our friend is very happy and content, being here and we have seen an improvement in her health and well being.

Reply from Lisa Henderson, Customer Care Advisor at Cleveland House Care Home

We appreciate you taking the time to leave us your comments. It is always nice to hear words like "Caring" being used to describe our staff at Cleveland House Care Home. We hope to continue providing your loved one with the best possible care.

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Review of
Cleveland House Care Home
from Margaret R (Resident) assisted by family/friend published on 10 March 2025

Submitted via Postal Card • Report

Overall Experience

I've been here for 6 weeks, taking a bit of getting used too when leaving your own home, as I can't look after myself no more. I have made friends and I enjoy their company and the activities.

Reply from Lisa Henderson, Customer Care Advisor at Cleveland House Care Home

Thank you for your feedback. It is lovely to hear you have made friends and enjoy the activities. We hope to continue providing yourself with the best possible care.

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Review of
Cleveland House Care Home
from J E (Daughter of Resident) published on 10 March 2025

Submitted via Postal Card • Report

Overall Experience

My father has always maintained that he would never live in a care home. However, having initially stayed at Cleveland House for respite care, he decided that he would prefer to stay here rather than live at home with support from carers. This is due to the level of care, support and companionship that

he receives from all the staff at Cleveland House. He has an excellent relationship with the team and we know that he is safe, comfortable and cared for. Thank you to everyone at Cleveland House.

Reply from Lisa Henderson, Customer Care Advisor at Cleveland House Care Home

We appreciate you taking the time to leave us your comments. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your loved one with the best possible care.

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Review of
Crossley House Care Home
from Cath S (Daughter of Resident) published on 5 March 2025

Submitted via Website • Report

Overall Experience

Crossley House staff really do care about their residents. It was more than a home from home for mum, as she wouldn't have done half of the activities on offer there had she been home with carers.
The communication is good with families, and regular meetings allow any ideas and suggestions to be discussed.
The

Facebook group allowed us to see on a daily basis what was happening - she was photographed doing bingo, quizzes, meeting the alpaca, amongst others.
The layout of the building allows residents to be in smaller areas of up to 14 and this includes the dining room, meaning it isn't overwhelming when they first move in, and that group gets to know each other and also often their families too.

Reply from Maria Ricketts, Customer Care Adviser at Crossley House Care Home

Thank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your loved one with the best possible care.

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Review of
Crossley House Care Home
from Brian M (Son of Resident) published on 5 March 2025

Submitted via Website • Report

Overall Experience

I would like to record my thanks to all the staff at Crossley House for the professional, caring and compassionate way they cared for my mother throughout her residence at the home.
In particular, I would highlight the way they dealt with my mother's final days and how they supported her and our family

throughout this difficult period.
First class.

Reply from Maria Ricketts, Customer Care Adviser at Crossley House Care Home

Thank you for your lovely review. We are saddened to hear about your loss. Hopefully you will go away from this feeling like your loved one received the best possible care.

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Review of
Lindley Grange Care Home
from Ann C (Daughter of Resident) published on 3 March 2025

Submitted via Website • Report

Overall Experience

Since moving to Lindley Grange Mum has looked happier than she has for a long time. She has settled in very quickly and has a good rapport with the staff. She's well looked after and occupied every day with all the wonderful activities on offer to her. I don't feel I need to worry about her at all now.

Reply from Lisa Henderson, Customer Care Advisor at Lindley Grange Care Home

Thank you for your lovely review. We are very happy to hear you can feel at ease with your Mum in our care at Lindley Grange Care Home. It is great to hear that Mum is joining in with the activities at the home. We hope to continue providing your Mum with the best possible care.

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Review of
Crossley House Care Home
from Dawn H (Daughter of Resident) published on 24 February 2025

Submitted via Website • Report

Overall Experience

Mum spent just over two years in Crossley House and was very well cared for and looked after.
Staff throughout the home were amazing, all very friendly and willing to help, nothing was too much trouble.
Would highly recommend.

Reply from Fran Donno, Customer Service Adviser at Crossley House Care Home

Thank you for your kind review. We are pleased to hear that your Mum was cared for and looked after well and that you felt supported during her stay. We hope Crossley House Care Home did everything possible to make the transition as easy as possible. Hopefully, you will go away from this feeling like your loved one received the best possible care.

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Review of
Lindley Grange Care Home
from Richard G (Son of Resident) published on 21 February 2025

Submitted via Website • Report

Overall Experience

My Mother has been at Lindley Grange Care Home since the middle of last year, and the care she has received has been fantastic, she is in a much better physically and mentally than when she arrived. There is a great team of staff who genuinely appear to want to do their best for the residents. There

is a huge range of well-thought-out activities laid on with something different most days. The menu is varied, and staff always ensure that there is something that mum will eat - not an easy task. Whenever I visit, the whole place is spotless everything is well organised, and dogs are welcome. It really is better than I ever imagined a care home could be.

Reply from Fran Donno, Customer Service Adviser at Lindley Grange Care Home

Thank you for taking the time to leave us your lovely review. It is wonderful to hear that your Mother has received such high-quality care at Lindley Grange Care Home. It is brilliant to hear that you are impressed with the range of activities provided and the delicious meals. Hopefully you will go away from this feeling like your loved one received the best possible care.

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Review of
Lindley Grange Care Home
from Christine S (Resident) assisted by family/friend published on 17 February 2025

Submitted via Postal Card • Report

Overall Experience

I like that the staff are all very friendly and enjoy the dinner (when I'm hungry). Love to join in with the daily activities and visit the little ones at the local nursery. I like it when the singing people visit, and I can sing along with them.

Reply from Fran Donno, Customer Service Adviser at Lindley Grange Care Home

Thank you for your kind words. It is wonderful to hear that you are enjoying the delicious meals and that you are having lots of fun whilst taking part in our activities. It is always lovely to hear words like "Friendly" being used to describe our staff. Please let us know if there is anything we can do to make your stay as comfortable as possible.

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Review of
Crossley House Care Home
from Paul M (Son of Resident) published on 29 January 2025

Submitted via Website • Report

Overall Experience

Mum was a resident for 21 months at Crossley House Care Home and was looked after with love and care. She passed away on 25th January 2025 and was cared for to the very end. All the staff are extremely professional and I have nothing but good things to say about the whole experience with Crossley House.

Special mentions for 3 members of staff in particular who were with mum when she passed. I will be forever grateful.

Reply from David Mclean, Customer Service Adviser at Crossley House Care Home

Thank you for taking the time to leave your review. We are sorry for your loss and we are glad to help you and your family through such a difficult time. It is always nice to hear from family members feeling like their loved one has been cared for and looked after, especially during her last moments. Hopefully, you will go away from this feeling like your loved one received the best possible care. Thank you for choosing Crossley House for her stay.

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Care Homes Owned by Bupa Care Homes in West Yorkshire

Bupa Care Homes Locations in West Yorkshire (7)

Bupa Care Homes Reviews in West Yorkshire (622)

Wykebeck Court Care Home

Wykebeck Court Care Home

Wykebeck Court Care Home

Crossley House Care Home

Cleveland House Care Home

Crossley House Care Home

Lindley Grange Care Home

Cleveland House Care Home

Crossley House Care Home

Crossley House Care Home

Cleveland House Care Home

Cleveland House Care Home

Cleveland House Care Home

Crossley House Care Home

Crossley House Care Home

Lindley Grange Care Home

Crossley House Care Home

Lindley Grange Care Home

Lindley Grange Care Home

Crossley House Care Home

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