Bupa Care Homes in Wiltshire | 1 Care Home

Review of
Trowbridge Oaks Care Home
from S J (Daughter of Resident) published on 5 November 2024

Submitted via Website • Report

Overall Experience

My mum wasn't looking forward to going into respite but she said the staff were lovely, friendly and helpful, the food was very good, the home was kept very clean and she felt safe. She was also very complimentary about the nursing staff and added that she would be very happy to return next time. I

noticed that the residents seemed to be enjoying the optional activities which were going on when we visited to check out the home, when my mum booked in and when we collected her.
There was a bit of a problem checking her in and trying to arrange payment, due to the staff members that normally dealt with this not being available but that was our only issue.
My mum is still talking positively about the experience several weeks after her return home so it must have been good.

Reply from David Mclean, Customer Service Adviser at Trowbridge Oaks Care Home

Thank you for your kind words. We are very happy to hear you can feel at ease with your mother in our care. We will discuss your feedback with the home's manager to help them continually improve their service. Please let us know if there is anything we can do to make your loved one's stay as comfortable as possible.

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Review of
Trowbridge Oaks Care Home
from Phil H (Son of Resident) published on 31 October 2024

Submitted via Website • Report

Overall Experience

Mum was not with you very long before she passed away but in the 3 weeks she was there she was cared for extremely well and kept very comfortable.
Without exception all the staff were kind and caring often going in to chat with her.
My sister who visited daily to sit with Mum was also made to feel

very welcome.

Reply from Maria Ricketts, Customer Care Adviser at Trowbridge Oaks Care Home

Thank you for your kind words. We are saddened to hear about your loss. We are glad to have helped you and your family through such a difficult time. Hopefully, you will go away from this feeling like your loved one received the best possible care.

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Review of
Trowbridge Oaks Care Home
from Chris K (Daughter of Resident) published on 19 April 2024

Submitted via Postal Card • Report

Overall Experience

The staff arranged and hosted a wonderful celebration party for parents' 70th Wedding Anniversary.
They decorated the room, put on a marvellous buffet and beautiful cake. Bought flowers and a lovely card. Also flowers were sent from Bupa.
They came in on their days off to help and join the celebration.
Their

love, care and kindness has no bounds.
The biggest thank you to them all.

Reply from Fran Donno, Customer Service Adviser at Trowbridge Oaks Care Home

Thank you for your lovely review. We are so happy to hear you feel like a part of our Trowbridge Oaks family and we are pleased that your parents had a wonderful time celebrating their 70th Wedding Anniversary. It is always nice to hear words like kindness being used to describe our care. Hopefully you will go away from this feeling like your loved one received the best possible care.

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Review of
Trowbridge Oaks Care Home
from Dave M (Brother of Resident) published on 21 March 2024

Submitted via Website • Report

Overall Experience

My brother has been a resident here for over 13 years and I can honestly say this place is absolutely brilliant. I have never had any issues with the staff or the care my brother receives. If there are any medical issues I am kept fully informed as to the problems and progress. I couldn't wish for a

better home for my brother to be in.

Reply from Grace Langfield, Customer Service Adviser at Trowbridge Oaks Care Home

Thank you for your lovely review. We are very happy to hear you can feel such ease knowing your brother is so well taken care of by our staff, especially over such a long period of time in our home. Thank you for choosing Trowbridge Oaks care home.

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Review of
Trowbridge Oaks Care Home
from Ann T (Friend of Resident) published on 12 March 2024

Submitted via Postal Card • Report

Overall Experience

What a lovely afternoon I spent with my former neighbour and friend on the 5th to celebrate him being 100! It has such a welcoming atmosphere. A lady with her dog was entertaining a group of residents when I arrived. This was followed by a game of dominoes with a very professional and efficient member

of staff. A lovely smiling lady passed around tea and birthday cake. It was a joy to see so many carers get up close and personal with my friend, making him smile. Such a wonderful gentleman deserves all the happiness he can get. Thank you.

Reply from Eden Tomlinson, Customer Service Adviser at Trowbridge Oaks Care Home

Thank you for your kind words, we are pleased to hear the 100th birthday celebrations went well! We hope to see you again soon.

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Review of
Trowbridge Oaks Care Home
from L M (Daughter of Resident) published on 31 January 2024

Submitted via Postal Card • Report

Overall Experience

I am generally pleased with my mother's care. The staff are very friendly and welcoming and treat Mum well, chatting with her and often having a laugh as Mum has a good sense of humour.
Mum hasn't been so well the last couple of months so doesn't often tend to join in the activities, which is a pity

as there is usually something going on and the organisers are very good.
Top marks for lovely food, which Mum really enjoys.

Reply from Grace Langfield, Customer Service Adviser at Trowbridge Oaks Care Home

Thank you for taking the time to leave your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after very well in our home. We hope to continue providing your Mum with the best possible care, and we will certainly pass your comments on to the manager.

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Review of
Trowbridge Oaks Care Home
from Virginia W (Niece of Resident) published on 17 January 2024

Submitted via Postal Card • Report

Overall Experience

A thoroughly enjoyable afternoon spent with an entertainer playing the accordion and the entertainment staff.

Reply from Eden Tomlinson, Customer Service Adviser at Trowbridge Oaks Care Home

Thank you for your kind words. We are happy to hear you enjoyed the entertainment on offer. We are looking forward to seeing you again soon.

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Review of
Trowbridge Oaks Care Home
from C E (Daughter of Resident) published on 30 August 2023

Submitted via Postal Card • Report

Overall Experience

This review is regarding the recent fete. The place was buzzing with excitement. Lots of great food, stalls and even donkeys! The staff worked so hard to make the day enjoyable. Fun had by all.

Reply from David Mclean, Customer Service Adviser at Trowbridge Oaks Care Home

Thank you for taking the time to leave your lovely review in regard to our recent fete. Please let us know if there is anything we can do to make your loved ones stay as comfortable and as excited as possible with more events like this.

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Review of
Trowbridge Oaks Care Home
from Rachel K (Granddaughter of Resident) published on 21 August 2023

Submitted via Postal Card • Report

Overall Experience

The home is incredible! They put on so many amazing events including the summer fete! All the staff are so kind, caring and fun. I couldn't ask for better people to look after my nana and grandad!

Reply from Eden Tomlinson, Customer Service Adviser at Trowbridge Oaks Care Home

Thank you for taking the time to leave your review. It is always nice to hear words like “kind” and “caring” being used to describe our staff. We hope to continue providing your nana and grandad with the best possible care.

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Review of
Trowbridge Oaks Care Home
from Debra R (Daughter of Resident) published on 21 August 2023

Submitted via Postal Card • Report

Overall Experience

I would like to thank the staff for all their hard work in making the summer fete a high success despite the weather being bad. We managed to get Dad to come out of his room and he was tapping his hand along to the live music which he really enjoyed. It was a wonderful afternoon.

Reply from Eden Tomlinson, Customer Service Adviser at Trowbridge Oaks Care Home

Thank you for your lovely review, we are glad to hear you enjoyed the summer fete at Trowbridge Oaks Care Home. We are looking forward to seeing you again.

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Review of
Trowbridge Oaks Care Home
from Michael L (Son of Resident) published on 11 August 2023

Submitted via Website • Report

Overall Experience

Trowbridge Oaks Fete Saturday 22nd July 2023.
Mum 93 has been at Trowbridge Oaks since February and we cannot thank everyone enough for the care and support she receives. She is content and very happy and loves being a member of your special family.
Now to the Fete - What a lovely family occasion;

inclement weather didn’t stop the festivities-in fact the weather made us move indoors and somehow brought us all closer together and there was a large turnout. The manager and her team worked really hard to put on a wonderful afternoon and the resident MC made sure all progressed smoothly. All the staff worked tirelessly to provide the many stalls culminating in a huge raffle! There was musical entertainment from a local guitarist/singer and mention must be made of the ’ in-house’ Ken and Barbie singers and dancers! The Mayor was in attendance and met many of the families. Overall a great day that hopefully secured much-needed funds.

Reply from David Mclean, Customer Service Adviser at Trowbridge Oaks Care Home

Thank you for taking the time to leave your lovely review. We are happy to hear you feel like a part of our Trowbridge Oaks family. We are very happy to hear you can feel at ease with your Mum in our care. We hope to continue providing your Mum with the best possible care. Please let us know if there is anything we can do to make her stay as comfortable as possible.

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Review of
Trowbridge Oaks Care Home
from Sarah D (Daughter of Resident) published on 3 August 2023

Submitted via Postal Card • Report

Overall Experience

My mother came in for just over two weeks of respite. She was a nurse for 60 years and was very impressed with the quality of care provided. She also found her room and the lounge very comfortable and the food very tasty. The staff were very warm and caring.

Reply from Fran Donno, Customer Service Adviser at Trowbridge Oaks Care Home

Thank you for taking the time to leave your lovely review. We are so pleased that your mother was impressed with the delicious meals and the comfortable set-up at Trowbridge Oaks Care Home and it is always nice to hear from family members feeling like their loved one is cared for and looked after. Hopefully, you will go away from this feeling like your loved one received the best possible care.

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Review of
Trowbridge Oaks Care Home
from A M (Daughter of Resident) published on 4 July 2023

Submitted via Website • Report

Overall Experience

The care provided by Trowbridge Oaks Care Home is, in my experience, exemplary, the staff are respectful and very friendly. When mum first moved there she was quite withdrawn and it was difficult to communicate with her but being around other people really brought her out of herself.
I would highly

recommend Trowbridge Oaks for their excellent care

Reply from David Mclean, Customer Service Adviser at Trowbridge Oaks Care Home

Thank you for your lovely review. We hope Trowbridge Oaks Care Home did everything possible to make the transition as easy as possible for your mum and we are very happy to hear you can feel at ease with your mum in our care. Please let us know if there is anything we can do to make her stay as comfortable as possible.

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Review of
Trowbridge Oaks Care Home
from Roger R (Son of Resident) published on 28 June 2023

Submitted via Postal Card • Report

Overall Experience

My mother has been in this home for twelve months. I cannot fault the home, food or staff. The food is very good, tasty and varied. The staff are always friendly, helpful and done with smiles. I visit my mother at lunchtimes to assist her with lunch, the staff always show their gratitude and never take

it for granted. If I need a nursing home, I've told my daughter to put me in this one.

Reply from Rebecca Kellegher, Customer Service Adviser at Trowbridge Oaks Care Home

We appreciate you taking the time to leave us your comments. It is always nice to hear words like “Friendly” and “Helpful” being used to describe our care. Please let us know if there is anything we can do to make your mother's stay as comfortable as possible.

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Review of
Trowbridge Oaks Care Home
from Derek S (Respite Resident) published on 18 April 2023

Submitted via Postal Card • Report

Overall Experience

I have been able to use my frame again and walk about and this has brought me great joy. Went to activities and met residents and try activities. I made good friends and had a lovely time. Nice to see different people. I was pleased with the food. The people employed were wonderful. All in all, had

a lovely time at Trowbridge Oaks Care Home and would be back again.

Reply from Rebecca Kellegher, Customer Service Adviser at Trowbridge Oaks Care Home

We appreciate you taking the time to leave us your comments. It is pleasing to hear that you have been able to mobilise again with your frame and that you have made good friends. We look forward to seeing you again.

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Review of
Trowbridge Oaks Care Home
from Alan J (Resident) assisted by family/friend published on 9 February 2023

Submitted via Postal Card • Report

Overall Experience

We appreciate what the staff do for us, thank you.

Reply from Grace Langfield, Customer Service Adviser at Trowbridge Oaks Care Home

Thank you for your review. Please let us know if there is anything else we can do to make your stay as comfortable as possible.

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Review of
Trowbridge Oaks Care Home
from Alan G (Son of Resident) published on 23 January 2023

Submitted via Postal Card • Report

Overall Experience

My father's general care is good but being blind, he needs to have someone sat talking to him. My wife and I visit twice a week and my sister and brother once a week but to him, it seems like no one has been to see him for weeks at a time.

Reply from David Mclean, Customer Service Adviser at Trowbridge Oaks Care Home

Thank you for taking the time to leave us your review. We are pleased to hear you are happy with your father's care and we will certainly pass your comments on to the management team to see if there is anything further we can do to make his stay as engaging as possible. If there is anything more we can do to make your loved one comfortable, please don't hesitate to contact us.

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Review of
Trowbridge Oaks Care Home
from Karen G (Granddaughter of Resident) published on 19 January 2023

Submitted via Postal Card • Report

Overall Experience

I always find the staff very friendly, the home is always clean and I am always informed of changes with my gran's medication and GP visits. I am very happy knowing my gran is well taken care of.

Reply from Rebecca Kellegher, Customer Service Adviser at Trowbridge Oaks Care Home

Thank you for your kind words. We are so pleased to hear you are always informed of any changes to your gran's care and that you are very happy knowing she is safe and taken care of.

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Review of
Trowbridge Oaks Care Home
from A P (Daughter of Resident) published on 5 July 2022

Submitted via Postal Card • Report

Overall Experience

I attended the Jubilee party on the 3rd June 2022. The weather was good so it was held outside which was decorated, and the whole event has a lovely atmosphere. The entertainment was really good and the food was excellent. The staff were all really friendly and attentive. The residents all seemed to

enjoy it and was lovely to be able to all be together.

Reply from Amanda Barnes, Customer Service Adviser at Trowbridge Oaks Care Home

We appreciate you taking the time to leave us your comments, It is wonderful to hear that you enjoyed our Jubilee party and enjoyed the food and entertainment. Thank you for helping us celebrate.

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Review of
Trowbridge Oaks Care Home
from Amanda M (Sister of Resident) published on 5 July 2022

Submitted via Postal Card • Report

Overall Experience

The home is fantastic. My sister loves it at the home and they can't do enough for her.

Reply from Amanda Barnes, Customer Service Adviser at Trowbridge Oaks Care Home

We appreciate you taking the time to leave us your comments, We are happy to hear that your sister loves our home. Please let us know if there is anything more we can do to make your sisters stay more comfortable.

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