Bupa Care Homes in Worcestershire | 2 Care Homes

Review of
Heathbrook House Care Home
from Biddy W (Daughter of Resident) published on 11 April 2025

Submitted via Postal Card • Report

Overall Experience

Overall the home has a lovely relaxed atmosphere. I noticed how fresh and clean the home smelt when we first arrived. The staff are very friendly and kind and treat mum with respect, she can be very difficult. She is often led on her back staring at the ceiling, she is completely immobile. Sometimes

her food is hard for her to eat, very crumbly toast depending which shift is on. She likes music or TV in the background, not nothing!

Reply from David Mclean, Customer Service Adviser at Heathbrook House Care Home

Thank you for providing your feedback. We are pleased to hear words such as "friendly" and "kind" being used to describe our staff. Our resident's health and wellbeing are paramount to us, so we will discuss your feedback with the home's manager to help them continually improve their service.

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Review of
Heathbrook House Care Home
from G B (Daughter of Resident) published on 9 April 2025

Submitted via Postal Card • Report

Overall Experience

When my mother was on end of life care everyone was son kind. It was humbling to see how all the staff cared - even when busy, nothing was too much trouble. They ensured my mother's last days were calm and pain free. I could not praise them enough.

Reply from Grace Langfield, Customer Service Adviser at Heathbrook House Care Home

Thank you for taking the time to leave your review. It's so nice to hear that our staff went above and beyond to help make your Mum's care last days comfortable. Hopefully you can look back on this and find comfort knowing your Mum received the best possible care.

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Review of
The Springs Care Home
from David F (Partner of Resident) published on 8 April 2025

Submitted via Website • Report

Overall Experience

I very much appreciate my first-rate inter-reaction with staff, from Reception to Nursing-care workers and Support staff at all levels. They are delightful.
Staff work tirelessly to maintain the Care Home's challenging routines and respond sensitively to the changing needs and requirements of my partner

of 30 years. They provide me with daily updates and respond very readily to my questions.
The premises are beautifully appointed to a very high standard of decoration and furnishings and the atmosphere is generally calm, warm and peaceful with Lounges that cater for different tastes and a Dining Room that delivers wholesome, varied meals.
Individual rooms provide ample personalised space and en-suite amenities.
The unremarkable location should not detract from the high-quality service provided for residents.
Having visited the residence, my daughter said 'I would be happy if it was my Mum'. Praise indeed!

Reply from Maria Ricketts, Customer Care Adviser at The Springs Care Home

Thank you for your lovely review. We are glad to help you and your family through such a challenging time. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your loved one with the best possible care.

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Review of
The Springs Care Home
from M B (Husband of Resident) published on 25 March 2025

Submitted via Postal Card • Report

Overall Experience

My dear wife of 64 years marriage spent her last 2 years in springs care home.
In that time, although confined to bed she received very kind and professional care.
A pleasant comfortable room and I was able to visit any time.
Care staff were consistent and kind together with a fine management and

nursing staff.
Such a great comfort to us throughout.

Reply from Maria Ricketts, Customer Care Adviser at The Springs Care Home

Thank you for your kind words. We are glad to have helped you and your family through such a difficult time. Hopefully you will go away from this feeling like your loved one received the best possible care.

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Review of
Heathbrook House Care Home
from H R (Daughter-in-law of Resident) published on 13 March 2025

Submitted via Website • Report

Overall Experience

My mother-in-law was a resident in Heathbrook House for just over one year. During that time she received excellent care and attention from all staff. We visited regularly when we were made to feel very welcome and part of the Heathbrook House family. The staff always met you with a smile and would

keep us updated with all of the things Mum had done during the day and any health issues she may have had. I would not hesitate in recommending Heathbrook House to anyone.

Reply from Fran Donno, Customer Service Adviser at Heathbrook House Care Home

Thank you for your lovely review. We are so pleased to hear that your Mother-In-Law received such high standards of care and support during her stay at Heathbrook House Care Home. We are glad to hear that you were made to feel very welcome and you had a positive experience whilst visiting the home. Hopefully you will go away from this feeling like your loved one received the best possible care.

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Review of
The Springs Care Home
from Tracey R (Niece of Resident) published on 28 January 2025

Submitted via Website • Report

Overall Experience

As the niece of my uncle I am consistently pleased when I visit him. You can go in anytime, staff are always welcoming and friendly, they really know and care for my uncle. He is happy and relaxed, the day room is always calm with many clients regularly choosing to be there. My uncle is settled and

content, he is well cared for and his room is always very clean and tidy and lovely and warm. Thank you to the lovely staff for all your care.

Reply from Maria Ricketts, Customer Care Adviser at The Springs Care Home

Thank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your loved one with the best possible care. We are looking forward to seeing you again.

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Review of
The Springs Care Home
from Linda T (Daughter of Resident) published on 21 October 2024

Submitted via Website • Report

Overall Experience

Mum has been a resident of The Springs for over 12 months now. From day one we have all been made very welcome, it has become a second home to us where we can relax with Mum and have a giggle. Mum has access to a lovely garden with many of her favourite plants just outside her door. We are allowed to

take in our dogs, which she and other residents also enjoy. The staff are friendly, kind and caring and when Mum is having a bad day they know how to cheer her up. When we are finding it upsetting with Mum having dementia and all that it brings, they are always there to support us too. Thank you all so much.

Reply from Rosie Smith, Customer Advisor at The Springs Care Home

Hello and thank you for leaving such a positive review for the staff at The Springs Care Home. We are thrilled to hear both her and yourselves have been made to feel welcome straight away. It sounds as though Mum has had the ideal care home experience and we are so pleased that the home is a relaxing, friendly place for you to have a giggle with Mum. Thank you again for your kind words and best wishes!

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Review of
The Springs Care Home
from C S (Son of Resident) published on 17 October 2024

Submitted via Postal Card • Report

Overall Experience

My mum has been at The Springs for just over a month now and has moved from respite to permanent. As a family, we visited quite a few homes but The Springs suited us all especially Mum best.
The home is well presented, clean and tidy, rooms are ensuite and plenty big enough. The lounge and dining room

are large and separate from each other. Nice garden which we all sat in.
The staff are all very pleasant, Mum can generally understand and talk to them all. The food is very good and Mum has tried things she would have not done at home. Just looking forward to Mum meeting a couple of other residents who she can chat to and get involved in the activities together. The home when visiting across as being well managed and friendly and relaxed. Very good.

Reply from Rosie Smith, Customer Advisor at The Springs Care Home

Hello and thank you for leaving such a positive review for the staff at The Springs. We are thrilled your Mum is enjoying the home and has settled in so well that she has made the move to permanent. We are so pleased that the home and staff are to your liking and that your mother is enjoying trying some new food options! We hope that she continues to enjoy her stay and is able to connect with some of the other residents during activities. Best wishes!

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Review of
The Springs Care Home
from T D (Daughter of Resident) published on 11 October 2024

Submitted via Website • Report

Overall Experience

Our dear Mum has just lost her long battle with Dementia having been a resident at The Springs for the last 8 months.
The staff there have been so very kind, genuinely compassionate, caring, supportive and respectful, not only to Mum but also to members of our family.
They took the time to get to

know Mum and adapt her care to meet her individual needs. It was a great comfort to us knowing that she was in safe, professional and loving hands.
I have no hesitation in highly recommending The Springs.

Reply from Rosie Smith, Customer Advisor at The Springs Care Home

Hello and thank you for taking the time to leave the staff at The Springs such a lovely review. Firstly I would like to offer condolences on behalf of BUPA for the loss of your Mum and would like to extend warm wishes to yourself and your family. It is always wonderful to hear our staff described as "kind", "caring" and "compassionate". We are pleased that you felt Mum was in such safe and supportive hands during her final days, we hope this helps provide some comfort during an undoubtedly difficult time. Thank you again and best wishes.

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Review of
The Springs Care Home
from I S (Son of Resident) published on 11 October 2024

Submitted via Postal Card • Report

Overall Experience

Mum moved in about 4 weeks ago and settled in very quickly. She has a nice room overlooking the garden. The home is clean and has a lovely atmosphere. Mum is a little funny about the food, but the staff have been very accommodating, arranging for her to have something she likes.
The staff are all very

kind and can't do enough to help. They treat Mum as an individual and cater for her needs.
The management are very approachable with an open door policy. All in all my brothers and I are very happy with the way everything is going.

Reply from David Mclean, Customer Service Adviser at The Springs Care Home

Thank you for your lovely review. We hope The Springs Care Home did everything possible to make the transition as easy as possible. We are very happy to hear you can feel at ease with your Mum in our care and it is always nice to hear from family members feeling like their loved one is cared for and looked after. Please let us know if there is anything we can do to make your mum's stay as comfortable as possible and we look forward to seeing you again soon.

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Review of
The Springs Care Home
from A G (Granddaughter of Resident) published on 19 September 2024

Submitted via Postal Card • Report

Overall Experience

Staff are always at hand, very friendly. Rooms kept clean.

Reply from Fran Donno, Customer Service Adviser at The Springs Care Home

We appreciate you taking the time to leave us your lovely words. It is always wonderful to hear words like "Friendly" being used to describe our staff and we are pleased to hear that you are impressed with the clean environment at The Springs Care Home. We hope to continue providing your loved one with the best possible care.

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Review of
The Springs Care Home
from June S (Sister of Resident) published on 19 September 2024

Submitted via Postal Card • Report

Overall Experience

My brother is in your care home end of life (bowel cancer). He is well cared for, his dignity and comfort are well taken care of. I am very pleased with his care.

Reply from Fran Donno, Customer Service Adviser at The Springs Care Home

We appreciate you taking the time to leave us your kind words. We are so pleased to know that your brother is comfortable and that he is receiving high-quality care at The Springs Care Home. We are very happy to hear you can feel at ease with your brother in our care. If there is anything at all we can do to make your brother's stay as comfortable as possible, please do let us know.

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Review of
The Springs Care Home
from Kevin B (Son of Resident) published on 11 September 2024

Submitted via Postal Card • Report

Overall Experience

This care home is very good for my dad, they cater for all his needs and look after him very well. If there is a problem they will phone me or let me know when I come in.

Reply from David Mclean, Customer Service Adviser at The Springs Care Home

Thank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We are looking forward to seeing you again soon.

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Review of
Heathbrook House Care Home
from I C (Respite Resident) published on 6 August 2024

Submitted via Postal Card • Report

Overall Experience

This has been a pleasant stay. Staff are friendly, cheerful and helpful and do their best to make the stay pleasant and sometimes entertaining.

Reply from Grace Langfield, Customer Service Adviser at Heathbrook House Care Home

Thank you for your feedback. It is always nice to hear words like "cheerful" and "helpful" being used to describe our care. Thank you for choosing Heathbrook House for your stay.

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Review of
Heathbrook House Care Home
from Debbie L (Daughter of Resident) published on 6 August 2024

Submitted via Website • Report

Overall Experience

I recently moved Mom into Heathbrook House from a previous care home, and I have been overwhelmed with the care & attention from everyone we have met so far. Her room is fantastic, so bright, and has a lovely view from the window onto part of the gardens, the whole home is clean and welcoming. I am

so much more confident that Mom will now get the care she deserves, and can already see how much calmer she is. Thank you everyone at Heathbrook House for restoring my faith in our care system.

Reply from Grace Langfield, Customer Service Adviser at Heathbrook House Care Home

Thank you for your lovely review. We hope the staff at Heathbrook House Care Home did everything to make the transition as easy as possible for your family and Mum. We hope to continue providing your loved one with the best possible care and we will certainly pass your comments on to the manager.

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Review of
Heathbrook House Care Home
from J S (Sister of Resident) published on 30 July 2024

Submitted via Postal Card • Report

Overall Experience

My visits are made bearable by the kind and considerate staff.
I feel that I leave my sister with kind and caring people.

Reply from Grace Langfield, Customer Service Adviser at Heathbrook House Care Home

Thank you for taking the time to leave your review. We are glad to hear that our staff are nothing short of supportive and considerate of you and your Sister during what can be such a difficult time. Thank you for choosing Heathbrook House for her care.

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Review of
Heathbrook House Care Home
from M M (Husband of Resident) published on 22 July 2024

Submitted via Postal Card • Report

Overall Experience

Excellent facilities, an environment. All of the staff are friendly, caring and efficient at their job. Food looks superb, although my wife is on a pureed diet which is well prepared to the right consistency. Very happy that my loved one is in good hands.

Reply from Rosie Smith, Customer Advisor at Heathbrook House Care Home

Hello and thank you for taking the time to write the staff at Heathbrook House such a lovely review. It is always wonderful to hear words such as "friendly", "caring" and "efficient" to describe our staff and homes. We are thrilled to hear everything is to your liking and that you feel happy to have your loved one with us.

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Review of
The Springs Care Home
from Julie G (Daughter-in-law of Resident) published on 11 July 2024

Submitted via Website • Report

Overall Experience

My mother-in-law has been a permanent resident of The Springs for six months, since January 2024. She had a stroke in November 2023 and was unable to care for herself any longer. I have to admit we partly chose the springs because of where it is situated as we live close by but we also chose it due

to reviews I'd read on various websites and they mostly seemed very positive.
I have to say that so far we have absolutely no complaints. The care she receives from both carers and nurses alike has been excellent and they care for her as well as we, her family would. She has been quite poorly on several occasions since she has been a resident and the correct steps have been taken straight away, a doctor or indeed medics have been called and the matter has been sorted out very quickly. All the staff are friendly and courteous towards us too which is so nice and if you have any worries they're quick to put your mind at rest. Also, she's very happy there and that's all that matters.

Reply from David Mclean, Customer Service Adviser at The Springs Care Home

Thank you for your kind words. We hope The Springs Care Home did everything possible to make the transition as easy as possible for your mother-in-law. It is always nice to hear from family members feeling like their loved one is cared for and looked after and hope you can feel at ease with her in our care. We hope to continue providing your loved one with the best possible care and we look forward to seeing you again soon.

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Review of
Heathbrook House Care Home
from J C (Friend of Resident) published on 10 May 2024

Submitted via Website • Report

Overall Experience

I’ve been coming here for a while now to visit an old neighbour. She was very apprehensive when she first moved in but these past few months she is loving it. I believe we have new management and have noticed a big change in standards. I would definitely recommend this home in the future. I would like

to say well done to all the team. And a big thank you.

Reply from Maria Ricketts, Customer Care Adviser at Heathbrook House Care Home

Thank you for your lovely review. We hope Heathbrook House Care Home did everything possible to make the transition as easy as possible. Our resident's health and well-being is an absolute priority, so we are pleased to hear you have noticed a big improvement with the quality of care that we provide. We hope to continue providing your loved one with the best possible care.

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Review of
Heathbrook House Care Home
from Jane C (Daughter of Resident) published on 3 May 2024

Submitted via Website • Report

Overall Experience

My dad has been in Heathbrook for 11 months and my mother spent 7 weeks in the home so she could spend time with dad. In between the time mom was in the home dad was taken into hospital dad was discharged on end of life.
My sister and I spent 10 days by dads bedside as the hospital said he only had

2 days to live, the staff were really kind and caring. Mom and dad had their 65th Anniversary in the home, the cook made some sandwiches and cakes and hot drink. The cook was so kind and made a cake, it was such a lovely afternoon for mom and dad was given some flowers of all the staff. We had lots of happy time and we had some sad one two due to dad’s heath.
The carers were so amazing. The nurse team were fantastic too. It was also that the manager come out of the office and do hands on too this is fantastic to see. I would like to thank everyone in Heathbrook House for everything there did for mom and dad.

Reply from Fran Donno, Customer Service Adviser at Heathbrook House Care Home

Thank you for your lovely review. We are glad to help you and your family through such a difficult time and it is always nice to hear from family members feeling like their loved one is cared for and looked after. We are pleased to hear that your family has happy memories and has had a positive experience at Heathbrook House Care Home. Hopefully you will go away from this feeling like your loved ones received the best possible care.

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Care Homes Owned by Bupa Care Homes in Worcestershire

Bupa Care Homes Locations in Worcestershire (2)

Bupa Care Homes Reviews in Worcestershire (170)

Heathbrook House Care Home

Heathbrook House Care Home

The Springs Care Home

The Springs Care Home

Heathbrook House Care Home

The Springs Care Home

The Springs Care Home

The Springs Care Home

The Springs Care Home

The Springs Care Home

The Springs Care Home

The Springs Care Home

The Springs Care Home

Heathbrook House Care Home

Heathbrook House Care Home

Heathbrook House Care Home

Heathbrook House Care Home

The Springs Care Home

Heathbrook House Care Home

Heathbrook House Care Home

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