Only the locations & reviews in Worcestershire for Bupa Care Homes are showing below.
View the details of all 115 locations (with 9698 reviews) owned by Bupa Care Homes
Spring Lane, Malvern WR14 1AL
"My dear wife of 64 years marriage spent her last 2 years in springs care home. In that time, although confined to bed she received very…" Read all 88 reviews
Newly refurbished, The Springs provides both short and long term care for people living with dementia. Its team of highly trained staff includes registered nurses and carers who have undergone extensive training in dementia care and support. The home… Read more about The Springs Care Home
223/229 Worcester Road, Stoke Heath, Bromsgrove B61 7JA
"My mother-in-law was a resident in Heathbrook House for just over one year. During that time she received excellent care and attention…" Read all 79 reviews
Recently refurbished (2023) throughout, Heathbrook House is a purpose-built care home in the pleasant residential area of Stoke Heath. It offers dementia care, residential, nursing, respite, Parkinson’s, palliative and convalescent care. This purpose-built… Read more about Heathbrook House Care Home
Submitted via Postal Card • Report
Reply from Maria Ricketts, Customer Care Adviser at The Springs Care Home
Thank you for your kind words. We are glad to have helped you and your family through such a difficult time. Hopefully you will go away from this feeling like your loved one received the best possible care.
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Submitted via Website • Report
Reply from Fran Donno, Customer Service Adviser at Heathbrook House Care Home
Thank you for your lovely review. We are so pleased to hear that your Mother-In-Law received such high standards of care and support during her stay at Heathbrook House Care Home. We are glad to hear that you were made to feel very welcome and you had a positive experience whilst visiting the home. Hopefully you will go away from this feeling like your loved one received the best possible care.
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Submitted via Website • Report
Reply from Maria Ricketts, Customer Care Adviser at The Springs Care Home
Thank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your loved one with the best possible care. We are looking forward to seeing you again.
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Submitted via Website • Report
Reply from Rosie Smith, Customer Advisor at The Springs Care Home
Hello and thank you for leaving such a positive review for the staff at The Springs Care Home. We are thrilled to hear both her and yourselves have been made to feel welcome straight away. It sounds as though Mum has had the ideal care home experience and we are so pleased that the home is a relaxing, friendly place for you to have a giggle with Mum. Thank you again for your kind words and best wishes!
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Submitted via Postal Card • Report
Reply from Rosie Smith, Customer Advisor at The Springs Care Home
Hello and thank you for leaving such a positive review for the staff at The Springs. We are thrilled your Mum is enjoying the home and has settled in so well that she has made the move to permanent. We are so pleased that the home and staff are to your liking and that your mother is enjoying trying some new food options! We hope that she continues to enjoy her stay and is able to connect with some of the other residents during activities. Best wishes!
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Submitted via Website • Report
Reply from Rosie Smith, Customer Advisor at The Springs Care Home
Hello and thank you for taking the time to leave the staff at The Springs such a lovely review. Firstly I would like to offer condolences on behalf of BUPA for the loss of your Mum and would like to extend warm wishes to yourself and your family. It is always wonderful to hear our staff described as "kind", "caring" and "compassionate". We are pleased that you felt Mum was in such safe and supportive hands during her final days, we hope this helps provide some comfort during an undoubtedly difficult time. Thank you again and best wishes.
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Submitted via Postal Card • Report
Reply from David Mclean, Customer Service Adviser at The Springs Care Home
Thank you for your lovely review. We hope The Springs Care Home did everything possible to make the transition as easy as possible. We are very happy to hear you can feel at ease with your Mum in our care and it is always nice to hear from family members feeling like their loved one is cared for and looked after. Please let us know if there is anything we can do to make your mum's stay as comfortable as possible and we look forward to seeing you again soon.
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Submitted via Postal Card • Report
Reply from Fran Donno, Customer Service Adviser at The Springs Care Home
We appreciate you taking the time to leave us your lovely words. It is always wonderful to hear words like "Friendly" being used to describe our staff and we are pleased to hear that you are impressed with the clean environment at The Springs Care Home. We hope to continue providing your loved one with the best possible care.
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Submitted via Postal Card • Report
Reply from Fran Donno, Customer Service Adviser at The Springs Care Home
We appreciate you taking the time to leave us your kind words. We are so pleased to know that your brother is comfortable and that he is receiving high-quality care at The Springs Care Home. We are very happy to hear you can feel at ease with your brother in our care. If there is anything at all we can do to make your brother's stay as comfortable as possible, please do let us know.
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Submitted via Postal Card • Report
Reply from David Mclean, Customer Service Adviser at The Springs Care Home
Thank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We are looking forward to seeing you again soon.
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Submitted via Postal Card • Report
Reply from Grace Langfield, Customer Service Adviser at Heathbrook House Care Home
Thank you for your feedback. It is always nice to hear words like "cheerful" and "helpful" being used to describe our care. Thank you for choosing Heathbrook House for your stay.
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Submitted via Website • Report
Reply from Grace Langfield, Customer Service Adviser at Heathbrook House Care Home
Thank you for your lovely review. We hope the staff at Heathbrook House Care Home did everything to make the transition as easy as possible for your family and Mum. We hope to continue providing your loved one with the best possible care and we will certainly pass your comments on to the manager.
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Submitted via Postal Card • Report
Reply from Grace Langfield, Customer Service Adviser at Heathbrook House Care Home
Thank you for taking the time to leave your review. We are glad to hear that our staff are nothing short of supportive and considerate of you and your Sister during what can be such a difficult time. Thank you for choosing Heathbrook House for her care.
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Submitted via Postal Card • Report
Reply from Rosie Smith, Customer Advisor at Heathbrook House Care Home
Hello and thank you for taking the time to write the staff at Heathbrook House such a lovely review. It is always wonderful to hear words such as "friendly", "caring" and "efficient" to describe our staff and homes. We are thrilled to hear everything is to your liking and that you feel happy to have your loved one with us.
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Submitted via Website • Report
Reply from David Mclean, Customer Service Adviser at The Springs Care Home
Thank you for your kind words. We hope The Springs Care Home did everything possible to make the transition as easy as possible for your mother-in-law. It is always nice to hear from family members feeling like their loved one is cared for and looked after and hope you can feel at ease with her in our care. We hope to continue providing your loved one with the best possible care and we look forward to seeing you again soon.
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Submitted via Website • Report
Reply from Maria Ricketts, Customer Care Adviser at Heathbrook House Care Home
Thank you for your lovely review. We hope Heathbrook House Care Home did everything possible to make the transition as easy as possible. Our resident's health and well-being is an absolute priority, so we are pleased to hear you have noticed a big improvement with the quality of care that we provide. We hope to continue providing your loved one with the best possible care.
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Submitted via Website • Report
Reply from Fran Donno, Customer Service Adviser at Heathbrook House Care Home
Thank you for your lovely review. We are glad to help you and your family through such a difficult time and it is always nice to hear from family members feeling like their loved one is cared for and looked after. We are pleased to hear that your family has happy memories and has had a positive experience at Heathbrook House Care Home. Hopefully you will go away from this feeling like your loved ones received the best possible care.
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Submitted via Website • Report
Reply from Grace Langfield, Customer Service Adviser at The Springs Care Home
Thank you for such a lovely review. We are so happy to hear that the staff at our home did everything possible to make the transition as easy as possible for your Husband and yourself. It's nice to hear you feel like a part of our The Springs family and we'll certainly pass your comments on to the manager.
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Submitted via Postal Card • Report
Reply from Fran Donno, Customer Service Adviser at The Springs Care Home
Thank you for your kind words. We are so pleased that you are impressed with the care provided at The Springs Care Home. We are very happy to hear you can feel at ease with your Mum in our care and that your mum has settled in well. Please let us know if there is anything we can do to make mum's stay as comfortable as possible.
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Submitted via Website • Report
Reply from Grace Langfield, Customer Service Adviser at The Springs Care Home
Thank you for your kind words. We are happy we could help you and your family through such a difficult transition, but we are very happy to hear you can now feel at ease with your mother in our care. Please let us know if there is anything we can do to make your loved ones stay as comfortable as possible.
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