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Care Homes Owned by Bupa Care Homes

9.6 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by Bupa Care Homes
Bupa Care Homes is one of the UK's largest providers of care homes.

Bupa provide a choice of residential and nursing homes, for frail elderly people or those with dementia related illnesses. However, some homes also offer care for other specialisms such as Parkinson's or Huntington's disease, and for young physically disabled people.

Please contact Bupa for further information, whether you need help now, or are planning for the future.

Bupa Care Homes Locations (115)

 

115 Care Homes owned by Bupa Care Homes

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Aston Court Care Home

Little Aston Hall Drive, Little Aston, Sutton Coldfield B74 3BF 

9.7 53 reviews
"I can't thank the manager and her team at Aston Court Care Home enough. The care our mom received was the best we could ever wish for.…"   Read all 53 reviews
Location Type Care Home

Aston Court offers long-term residential, nursing, convalescence, palliative and respite care. Aston Court takes pride in ensuring that its often frail residents can enjoy a safe and comfortable setting and the purpose-built home is surrounded by… Read more about Aston Court Care Home

  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Dementia
  • Physical Disability
  • Palliative Care
  • 52 Rooms
Wykebeck Court Care Home

543 York Road, Leeds LS9 6NH 

9.7 58 reviews
"I visit my friend regularly and she is always happy. The staff are always helpful, and the home is clean and well run. A pleasure to…"   Read all 58 reviews
Location Type Care Home

**Over the coming months, the home is reducing its environmental impact by removing all gas from heating, catering & laundry services and replacing with electric to make Wykebeck Court Care home Bupa’s first Net Zero care home.** Wykebeck Court is… Read more about Wykebeck Court Care Home

  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Palliative Care
  • 84 Rooms
Oakcroft House Care Home

Oakcroft Road, West Byfleet KT14 6JG 

9.7 71 reviews
"Mum seems happy. She particularly enjoys all the activities. Bingo & choir are her favourites. She's really looking forward to getting out…"   Read all 71 reviews
Location Type Care Home

Oakcroft House provides nursing, residential and short stay care. They’re there when you and your loved ones need them most. For planned respite or last-minute trips. A safe space to recover after an operation. To experience what their home’s like before… Read more about Oakcroft House Care Home

  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • 40 Rooms
Kilfillan House Care Home

Graemesdyke Road, Berkhamsted HP4 3LZ 

9.7 70 reviews
"After 3 months my wife is still receiving excellent care and attention at Kilfillan House. One highlight was Christmas Day when I was…"   Read all 70 reviews
Location Type Care Home

Kilfillan House provides nursing, residential, palliative, Parkinson's and convalescence care. The home offers both long-term and short-stay care. Located in a pleasant residential area not far from the town centre of Berkhamsted, this former manor… Read more about Kilfillan House Care Home

  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • 30 Rooms
Lynton Hall Care Home

2 Lynton Road, New Malden KT3 5EE 

9.7 63 reviews
"In November 2023 it was clear my mother (90) had reached the stage in her life where she needed full-time nursing and caring. At Lynton…"   Read all 63 reviews
Location Type Care Home

At Lynton Hall, nursing, residential and dementia care are offered. They’re here when you and your loved ones need them most. For planned respite or last-minute trips. A safe space to recover after an operation. To experience what the home’s like before… Read more about Lynton Hall Care Home

  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • Younger Adults
  • 51 Rooms
Trowbridge Oaks Care Home

West Ashton Road, Trowbridge BA14 6DW 

9.7 73 reviews
"My mum wasn't looking forward to going into respite but she said the staff were lovely, friendly and helpful, the food was very good, the…"   Read all 73 reviews
Location Type Care Home

Trowbridge Oaks is a homely care home offering nursing, residential, palliative and respite care. The landscaped gardens at this well equipped modern home are fully wheelchair accessible and can be enjoyed by all residents on sunny days. A bright… Read more about Trowbridge Oaks Care Home

  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • 52 Rooms
Sandhills Court Care Home

Exeter Road, Scunthorpe DN15 7AS 

9.7 88 reviews
"My mum spent 3 weeks at Sandhills Court for respite following a fall and a broken hip and then time in hospital and rehab. She absolutely…"   Read all 88 reviews
Location Type Care Home

Sandhills Court is a is a beautiful purpose-built home, designed to provide the highest standards in attractive surroundings. Staff have created a lovely atmosphere where residents and colleagues alike have formed touching friendships. Here, they… Read more about Sandhills Court Care Home

  • Care Provided
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Palliative Care
  • 77 Rooms
Field House Care Home

8 Townsend Road, Harpenden AL5 4BQ 

9.7 109 reviews
"Our mother was a resident at Field House for a 28 day assessment following a long stay in hospital with several health issues and in…"   Read all 109 reviews
Location Type Care Home

Field House warmly welcomes those in need of nursing, residential, short stay care. Residents can stay for a day, a few weeks, a month – however long their loved one needs support. They’ll get to relax and meet new friends, giving you complete peace… Read more about Field House Care Home

  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Short Term/Respite
  • Palliative Care
  • 35 Rooms
Broomcroft House Care Home

414 Ecclesall Road South, Sheffield S11 9PY 

9.7 63 reviews
"Wonderful level of care and attention from beginning to end. The staff were always friendly and happy to talk things through no matter how…"   Read all 63 reviews
Location Type Care Home

Broomcroft House warmly welcomes residents in need of nursing or residential care, including those living with dementia or Parkinson’s. Its highly professional team is also experienced in palliative, convalescence and respite care. The home consists… Read more about Broomcroft House Care Home

  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Palliative Care
  • 70 Rooms
Aylesham Court Care Home

195 Hinckley Road, Leicester Forest East, Leicester LE3 3PH 

9.6 82 reviews
"What can I say about Aylesham Court. The staff are absolutely amazing. They cannot do enough for their residents or their families. The…"   Read all 82 reviews
Location Type Care Home

Aylesham Court is an outstanding home and offers a warm and welcoming environment with a wide range of care services for the elderly. Care options include nursing, residential, convalescence, respite, palliative and day care, with the ground floor dedicated… Read more about Aylesham Court Care Home

  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • 60 Rooms
Newton Court Care Home

28 St Ann's Road, Middlewich CW10 9BJ 

9.6 46 reviews
"My mum is happy at being at Newton Court, she has been very well looked after the year that she's been there. The care staff and nursing…"   Read all 46 reviews
Location Type Care Home

Care plans at Newton Court are carefully tailored to the needs of each individual and delivered by a friendly and professional team 24 hours a day. Care is provided for short or long term stays to those requiring residential, nursing, dementia residential,… Read more about Newton Court Care Home

  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Palliative Care
  • 60 Rooms
The Donnington Care Home

Wantage Road, Donnington, Newbury RG14 3BE 

9.6 88 reviews
"I have been in charge of the resident's financial affairs for five years - he has been at The Donnington for 14 months now, having…"   Read all 88 reviews
Location Type Care Home

The Donnington in Newbury focuses on round-the-clock support for a wide range of needs. Care provision includes nursing or residential care, convalescence and respite, as well as palliative care support and help for adults with Parkinson’s. Residents… Read more about The Donnington Care Home

  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Short Term/Respite
  • Palliative Care
  • 40 Rooms
Northlands House Care Home

6 Westrow Road, Southampton SO15 2LY 

9.6 125 reviews
"I am very happy here. No responsibilities, everything is done for me. I would be very pleased to live here for another five years - even…"   Read all 125 reviews
Location Type Care Home

Northlands House offers a warm welcome to those in need of residential and nursing care and respite as well as convalescence and palliative care. The purpose-built home offers attractive surroundings indoors and out. The home has all the modern facilities… Read more about Northlands House Care Home

  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • 101 Rooms
Wilmington Manor Care Home

Common Lane, Wilmington, Dartford DA2 7BA 

9.6 89 reviews
"Although my mum has only been a resident in Wilmington manor Care Home for a week, she has settled in very quickly and seems very happy. My…"   Read all 89 reviews
Location Type Care Home

Wilmington Manor provides a peaceful place for residents to receive residential and nursing care in a safe and homely environment. People requiring respite, convalescence and palliative care are also welcomed into the home. Converted and extended… Read more about Wilmington Manor Care Home

  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • 50 Rooms
The Kensington Care Home

40-46 Ladbroke Road, Kensington, London W11 3PH 

9.6 86 reviews
"I have been very happy with the care home. The thing that is of greater importance to me is that I live five bus stops or a fifteen-minute…"   Read all 86 reviews
Location Type Care Home

The Kensington offers residential, nursing, dementia, respite, post-operative and palliative care. This large, elegantly converted Victorian terraced house is situated in an attractive residential area just north of Holland Park Avenue. The building… Read more about The Kensington Care Home

  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • 53 Rooms
Parkside Care Home

Parkside Road, Reading RG30 2DP 

9.6 81 reviews
"Fantastic. This home is wonderful. They have cared and supported my husband since his spinal operation. With the help of the wonderful…"   Read all 81 reviews
Location Type Care Home

Parkside care home offers comfortable nursing and residential care for anyone over 18. Short stay options are also available if you’re in need of recovery or some respite. The home is also able to offer palliative and Parkinson’s care. The purpose-built… Read more about Parkside Care Home

  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Learning Disability
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • Sensory Impairment
  • 75 Rooms
Heathbrook House Care Home

223/229 Worcester Road, Stoke Heath, Bromsgrove B61 7JA 

9.6 79 reviews
"My mother-in-law was a resident in Heathbrook House for just over one year. During that time she received excellent care and attention…"   Read all 79 reviews
Location Type Care Home

Recently refurbished (2023) throughout, Heathbrook House is a purpose-built care home in the pleasant residential area of Stoke Heath. It offers dementia care, residential, nursing, respite, Parkinson’s, palliative and convalescent care. This purpose-built… Read more about Heathbrook House Care Home

  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Palliative Care
  • 45 Rooms
Ardenlea Court Care Home

Bucknell Close, 39/41 Lode Lane, Solihull B91 2AF 

9.6 77 reviews
"All the staff were very caring and professional during my three week stay after an operation. Living alone after the death of my wife, I…"   Read all 77 reviews
Location Type Care Home

Tailored care packages at Ardenlea Court include residential, nursing, palliative and nursing dementia care for both short and long term stays. Situated in a peaceful suburb of Solihull, the purpose-built home offers homely yet modern and comfortable… Read more about Ardenlea Court Care Home

  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • 60 Rooms
Hill House Care Home

Elstree Hill South, Elstree, Borehamwood WD6 3DE 

9.6 160 reviews
"It was my mother's 100th birthday. We had a great party for her at the home. The home made an enormous effort to help us to put on a…"   Read all 160 reviews
Location Type Care Home

Hill House provides nursing, residential and short stay care, as well as residential rehabilitation for the young and old. Hill House is a spacious, elegant eighteenth-century building converted to provide residential and nursing care, for long and short… Read more about Hill House Care Home

  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • Younger Adults
  • Sensory Impairment
  • 75 Rooms from £1,165 / week
Woodend Care Home

Bradgate Road, Altrincham WA14 4QU 

9.6 74 reviews
"This is my first experience of a carehome facility and although it took time getting used to how the facility operates, it took my breath…"   Read all 74 reviews
Location Type Care Home

Woodend offers a welcoming atmosphere to residents who require residential, nursing or dementia care. For those who need short term respite care the home is also an ideal choice. On sunny days, residents can benefit from visiting the large landscaped… Read more about Woodend Care Home

  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Palliative Care
  • Younger Adults
  • 79 Rooms
Staplehurst Manor Care Home

Frittenden Road, Staplehurst, Tonbridge TN12 0DG 

9.6 105 reviews
"My mum is very well cared for, enjoys the good food and activities. I am assured mum is living her best life.…"   Read all 105 reviews
Location Type Care Home

Staplehurst Manor is a beautiful home, which welcomes anyone in need of nursing or residential care, including those living with Parkinson’s. Nurses are on duty at all times for residents in need of nursing care, which is particularly helpful if their… Read more about Staplehurst Manor Care Home

  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • 30 Rooms from £1,400 / week
Sutton Lodge Care Home

87 Oatlands Drive, Weybridge KT13 9LN 

9.6 75 reviews
"My mum was in hospital for 6 weeks and then to Sutton Lodge Care Home. Although I didn't want this to happen, I now know it was best for…"   Read all 75 reviews
Location Type Care Home

Sutton Lodge is committed to quality residential and nursing care, while also specialising in palliative, respite and convalescence needs. This converted grand private home retains much of its historic charm and cottage feel while being suited to… Read more about Sutton Lodge Care Home

  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • 25 Rooms
Abbotsleigh Mews Care Home

Old Farm Road East, Sidcup DA15 8AY 

9.6 98 reviews
"My Mum has been in Abbotsleigh Mews for 3 weeks and she has Dementia, she is very frail and has just suffered a stroke (her verbal…"   Read all 98 reviews
Location Type Care Home

Abbotsleigh Mews is a purpose-built care home, welcoming those in need of nursing, residential and dementia care. Short stay, convalescence and palliative care also available. The home is arranged into different houses for different types of care… Read more about Abbotsleigh Mews Care Home

  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Palliative Care
  • 120 Rooms
Harts House Care Home

Harts Grove, Woodford Green IG8 0BF 

9.6 57 reviews
"The staff at the home are really lovely and caring and very friendly. The food is very good and the building is a lovely setting.…"   Read all 57 reviews
Location Type Care Home

Harts House has well-trained, experienced staff who strive to provide a high standard of nursing, residential and dementia care. They’re here when you and your loved ones need them most. For planned respite or last-minute trips. A safe space to recover… Read more about Harts House Care Home

  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Palliative Care
  • 60 Rooms
Pebble Mill Care Home

2 Mill Pool Way, Edgbaston, Birmingham B5 7EG 

9.6 44 reviews
"Pebble Mill is a caring home and they look after Mum very well. There have been improvements within the home. A variety of activities are…"   Read all 44 reviews
Location Type Care Home

Pebble Mill is a purpose-built home welcoming residents with a range of care needs, including residential, nursing and Parkinson's. Set in the heart of Edgbaston, Bupa’s Pebble Mill Care Home is just two miles from Birmingham city centre and a stone’s… Read more about Pebble Mill Care Home

  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • Younger Adults
  • 62 Rooms from £1,100 / week
The Priory Care Home

1 Shelly Crescent, Monkspath, Shirley, Solihull B90 4XA 

9.6 80 reviews
"My mother was in this care home for over a year. She was very happy and comfortable there and the staff were really lovely to her. I would…"   Read all 80 reviews
Location Type Care Home

The Priory understands the importance of creating a relaxing environment for its residents. The home welcomes those who require residential, nursing, palliative, convalescence and respite care and creates a unique care plan for each resident upon arrival. Situated… Read more about The Priory Care Home

  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • 52 Rooms
Canning Court Care Home

Canners Way, Stratford-upon-Avon CV37 0BJ 

9.6 73 reviews
"My wife moved in Cannon Court nearly a month ago moving from a different care home, where so was undergoing NHS CHC assessment. I am…"   Read all 73 reviews
Location Type Care Home

This purpose-built facility is newly refurbished throughout with modern living and dining areas. The new layout suits adults with residential dementia and nursing dementia needs. The sensory and courtyard gardens help residents enjoy the scenic location… Read more about Canning Court Care Home

  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Palliative Care
  • 64 Rooms
Westcombe Park Care Home

112a Westcombe Park Road, Blackheath, London SE3 7RZ 

9.6 87 reviews
"Westcombe Park is a very homely and kind care home. All the staff are happy, caring, knowledgeable, and experienced. Communication and…"   Read all 87 reviews
Location Type Care Home

Westcombe Park is a modern care home situated in a pleasant leafy neighbourhood of south-east London. Here, they warmly welcome residents in need of nursing or residential care. They also provide respite and convalescence care. Every bedroom has been… Read more about Westcombe Park Care Home

  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Short Term/Respite
  • Palliative Care
  • 45 Rooms
Nairn House Care Home

7 Garnault Road, Enfield EN1 4TR 

9.6 67 reviews
"The staff are amazing and well informed as well as friendly Upon arrival we are notified of our Mum's condition, what she has eaten, as…"   Read all 67 reviews
Location Type Care Home

Nairn House is a purpose-built home in Enfield that warmly welcomes people with a range of residential and nursing care needs, including palliative and Parkinson's care. They’re there when you and your loved ones need them most. For planned respite… Read more about Nairn House Care Home

  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Short Term/Respite
  • Palliative Care
  • 61 Rooms from £1,115 / week
Freelands Croft Care Home

Redfields Lane, Church Crookham, Fleet GU52 0AD 

9.6 97 reviews
"This is a lovely building with superb facilities. Nice touches include displays on the wall, which are colourful and reflective. Loved the…"   Read all 97 reviews
Location Type Care Home

Freelands Croft is dedicated to caring for those with dementia, from early onset to more complex end-of-life needs - with nursing, residential and short stay care. There are 64 lovely rooms, and the home will always do its best to accommodate couples.… Read more about Freelands Croft Care Home

  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Palliative Care
  • 64 Rooms

Bupa Care Homes Reviews (9698)

9.6
Bupa Care Homes has a Group Review Score of 9.6 (9.640) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Bupa Care Homes must have a Review Score.

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Review of

Ardenlea Court Care Home

from P W (Resident) published on 31 March 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff were very caring and professional during my three week stay after an operation. Living alone after the death of my wife, I wanted support available immediately after the operation and then two weeks later when my catheter was removed as I was unsure what the impact of my incontinence
would be. The inclusive laundry service was a key factor. I was able to self medicate most of my medication, but the nurses did the injections I required until I was confident enough to do them myself. The food was so much better than in the hospital. With the daily pastries, I was able to treat myself and start to enjoy my recovery more as a holiday. I enjoyed talking with all the staff as I recovered as I felt that they took time to be friendly and listen to me. I was pleased with my stay as it was certainly a major contributory factor to my recovery.

Reply from Maria Ricketts, Customer Care Adviser at Ardenlea Court Care Home

Thank you for your kind words. We are glad to have helped you through such a difficult time. It is always nice to hear words like "Caring" and "Professional" being used to describe our care. Thank you for choosing Ardenlea Court for your stay.


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Review of

The Sidcup Care Home

from Helen D (Friend of Resident) published on 31 March 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend only spent a week here but in that time he received such good care and nursing. All the staff I met, clinical, admin and housekeeping were professional and friendly. We were treated with respect and compassion by everyone. It is reassuring when you can leave a loved one and feel they are in
safe hands. The home itself is modern and well maintained with a lovely garden and the ambience is very warm and welcoming.

Reply from Lisa Henderson, Customer Care Advisor at The Sidcup Care Home

Thank you for your lovely review. It is always nice to hear words like "Professional" and "Friendly" being used to describe our staff. Hopefully you will go away from this feeling like your Friend received the best possible care at The Sidcup Care Home.


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Review of

The Priory Care Home

from Simon B (Son of Resident) published on 31 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was in this care home for over a year. She was very happy and comfortable there and the staff were really lovely to her. I would like to thank everyone for looking after her so well.

Reply from Lisa Henderson, Customer Care Advisor at The Priory Care Home

We appreciate you taking the time to leave us your comments. It is always nice to hear from family members feeling like their loved one were cared for and looked after. Hopefully you will go away from this feeling like your Mother received the best possible care.


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Review of

Woodend Care Home

from M F (Son of Resident) published on 31 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is my first experience of a carehome facility and although it took time getting used to how the facility operates, it took my breath away at the patience and kindness of the whole staff/team. Very reassuring to know my dad is being cared for.

Reply from Lisa Henderson, Customer Care Advisor at Woodend Care Home

We appreciate you taking the time to leave us your comments. It is always nice to hear words like "Kindness" and "Patience" being used to describe our staff. It is always nice to hear from family members feeling like their loved one is cared for and looked after.


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Review of

Wykebeck Court Care Home

from F M (Niece of Resident) published on 31 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When walking in you can see how welcoming it is here, the staff are very friendly and it has a lovely warm feel.

Reply from Lisa Henderson, Customer Care Advisor at Wykebeck Court Care Home

Thank you for your lovely review. It is lovely to hear that you feel that Wykebeck Court Care Home is welcoming. It is always nice to hear words like "Very Friendly" being used to describe our staff.


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Review of

Wykebeck Court Care Home

from R J (Friend of Resident) published on 31 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit my friend regularly and she is always happy. The staff are always helpful, and the home is clean and well run. A pleasure to visit.

Reply from Lisa Henderson, Customer Care Advisor at Wykebeck Court Care Home

We appreciate you taking the time to leave us your comments. It is lovely to hear that your friend is happy in our care home. We hope to continue providing your friend with the best possible care.


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Review of

Wykebeck Court Care Home

from J H (Daughter of Resident) published on 31 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise highly enough the wonderful staff and care at Wykebeck Court. The environment is wonderful, warm & welcoming. All of the staff are amazing and go the extra mile for the residents - including coming in on days off to support activities, events & trips. Both of my parents are residents
& I have watched them settle, grow & make friends in what they now refer to as 'home'. Thank you so much.

Reply from Lisa Henderson, Customer Care Advisor at Wykebeck Court Care Home

Thank you for your lovely review. It is always nice to hear words like "Wonderful" and "Amazing" being used to describe our staff at Wykebeck Court Care Home. We are very happy to hear you can feel at ease with your parents in our care. We hope to continue providing your parents with the best possible care.


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Review of

Crossley House Care Home

from Danielle B (Friend of Resident) published on 31 March 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I brought my Gran to visit a friend at Crossley House on Valentines Day. The home was clean, tidy and decorated for the day. Crossley House was full of life, staff were all happy, supportive and approachable providing conversation, entertainment and a high level of support. Staff assisted my Gran's
friend to transfer to allow us to go to her room which was clean and tidy, staff brought us an extra chair without being asked as I had said would sit on the floor. Gran had brought a present; a new cardigan and staff offered to take thisand get labelled straight up so didn't get lost. The staff had arranged small Valentine gifts for residents; flower balloons and some sweet treats and people were having their photographs taken with their gifts.
When we were leaving staff all said goodbye and came to assist back into a chair.
Much to my surprise when we left my Gran even commented that should it be needed she could see herself at Crossley House as looked like was lots going on.

Reply from Lisa Henderson, Customer Care Advisor at Crossley House Care Home

Thank you for your lovely review. It is always nice to hear words like "Supportive" and "Approachable" being used to describe our staff. It is lovely to hear your Gran's friend has settled in at Crossley House Care Home and that Gran could see herself there also.


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Review of

Cleveland House Care Home

from Jonathan A (Nephew of Resident) published on 31 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We needed accommodation for our uncle - the need was urgent as we felt he was being discharged, from hospital, too quickly, following a fall. The team at Cleveland House were fantastic, helping with transfer at very short notice our uncle spent a month at Cleveland House. He was very well looked after.
The staff are friendly and approachable and took genuine interest in our uncle's wellbeing. We strongly recommend Cleveland House.

Reply from Lisa Henderson, Customer Care Advisor at Cleveland House Care Home

We appreciate you taking the time to leave us your comments. It is lovely to hear that the team at Cleveland House Care Home helped your Uncle through such a difficult time. Hopefully you will go away from this feeling like your Uncle received the best possible care. It is great to hear you would strongly recommend our home.


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Review of

Queensmount Care Home

from Veronica W (Respite Resident) published on 28 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Queensmount is a very special care home offering a fully integrated package of care including physical, medical, psychological and social aspect delivered by committed professionals and through many channels including hands on nursing, an attractive and clean environment, a shared set of values and
beliefs, tailor made excellent diet and food provision, engaging and stimulating activities with a personalised care package. Nothing is too much trouble to make you feel cared for and home. The varied nationalities and cultures of the staff add a definite positive contribution to this healing community where personal dignity preferences and needs can be accommodated and acknowledged. This was my second visit to Queensmount - this time following a bad flu infection which left me unable to cope at home for a while. I felt that my reasonable quick recovery was down to Queensmount. Queensmount has a special magic which for me, is about its serenity, calm and positive atmosphere coupled with a very high standard of medical and social care.

Reply from Maria Ricketts, Customer Care Adviser at Queensmount Care Home

Thank you for your kind words. We are happy to hear you feel like a part of our Queensmount Community. It is always nice to hear words like "Serenity" and "Calm" being used to describe our care. We hope to continue providing your loved one with the best possible care. We look forward to seeing you again.


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Review of

Nairn House Care Home

from C L (Wife of Resident) published on 28 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly staff. Very efficient, everything is explained and they are very accommodating!

Reply from Maria Ricketts, Customer Care Adviser at Nairn House Care Home

Thank you for your feedback. It is always nice to hear words like "Friendly" and "Efficient" being used to describe our care. We hope to continue providing your loved one with the best possible care.


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Review of

Elm View Care Home

from V T (Husband of Resident) published on 28 March 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What kind people who looked after my wife. Thank you so much. What impressed me and my family who visited the home on many occasions was so helpful. The nurses and general assistants were caring for her in her last days. We shall all. Fondly remember theses difficult times where kindness does especially,
count.

Reply from Maria Ricketts, Customer Care Adviser at Elm View Care Home

Thank you for your lovely review. We are glad to have helped you and your family through such a difficult time. We are saddened to hear about your loss and send our deepest condolences. Hopefully, you will go away from this feeling like your loved one received the best possible care.


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Review of

Heol Don Care Home

from C G (Friend of Resident) published on 28 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care home has a friendly atmosphere and I find the staff very pleasant and helpful. Rooms are very pleasant if a little small to be in for such a long time. The only criticism is that food plates can be often left in the room for hours and I understand that it can be lonely in the evening without
anyone popping in to chat. However, the staff I have met - nurses, those delivering meals/snacks, laundry etc. are all lovely, helpful and brighten up the day of residents. Having the hairdresser, chiropodist, Dr on hand is very good.

Reply from Maria Ricketts, Customer Care Adviser at Heol Don Care Home

We appreciate you taking the time to leave us your comments. We are happy you enjoy the home environment overall, We will discuss your feedback regarding the food plates with the home's manager to help them continually improve their service. Please let us know if there is anything we can do to make your loved ones stay as comfortable as possible.


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Review of

Argyles Care Home

from Christine H (Daughter of Resident) published on 28 March 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are friendly and caring and do all they can for our mum. A shout out to one lady this week for her help and encouragement in helping mum build her confidence in learning to manage using her new power chair to give her independence around the home.
Thanks x

Reply from Maria Ricketts, Customer Care Adviser at Argyles Care Home

Thank you for your kind words. We are very happy to hear you can feel at ease with your mum in our care. We hope to continue providing your loved one with the best possible care.


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Review of

Allington Court Care Home

from Heather L (Wife of Resident) published on 28 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very pleasant environment, the staff work well together to ensure the comfort and wellbeing of residents. All requests are dealt with exceptionally. Visitors made to feel comfortable & welcome. All rooms have access to the outside. The grounds are well kept with pathways suitable for wheelchairs and
walkers giving access to seating areas. Altogether a calm & happy environment.

Reply from Maria Ricketts, Customer Care Adviser at Allington Court Care Home

Thank you for your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Please let us know if there is anything we can do to make your mum's stay as comfortable as possible.


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Review of

Premier Court Care Home

from R E (Resident) published on 27 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was quite nervous as the time approached to enter the care home. However, I was soon welcomed and put at ease. All staff were extremely kind, polite, helpful and friendly. Everything was excellent and I would not hesitate if I needed their help and support in future. Thank you to all staff involved
with my care.

Reply from Maria Ricketts, Customer Care Adviser at Premier Court Care Home

Thank you for your lovely review. We are glad to help you through such a difficult time and We hope Premier care home did everything possible to make the transition as easy as possible. Thank you for choosing Premier Court


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Review of

Oakcroft House Care Home

from S C (Son of Resident) published on 27 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home is well appointed, The staff have great bedside manner and are extremely patient.

Reply from Maria Ricketts, Customer Care Adviser at Oakcroft House Care Home

Thank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Please let us know if there is anything we can do to make your Loved ones stay as comfortable as possible.


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Review of

The Lindsay Care Home

from W S (Daughter of Resident) published on 26 March 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Outstanding End of Life care for my 98 year old Mother.


After a stay in hospital, Mum returned to The Lindsay Care Home for end of life care. Staff popped in to welcome her back, spend time with her, make her smile, checking on her comfort and her physical, emotional and mental wellbeing, whilst

being mindful of us and recognising we wanted to spend time with her.
I was so very moved by the love, care and respect for Mum's dignity throughout this very difficult time. My husband and I spent 3 days with Mum before she died and were touched by the gentleness, consideration and thought given, not just to Mum, but to us, as relatives too. Senior staff kept us abreast of developments and checked with us at each stage as to how we wished to move forward, the proceedings and what would happen next. When Mum passed away, staff were so very thoughful of our needs. They came up to pay their respects and all had something lovely to say about her. I am so grateful to you all. Thank you.

Reply from Maria Ricketts, Customer Care Adviser at The Lindsay Care Home

Thank you for your lovely review. We hope The Lindsay care home did everything possible to make the transition as easy as possible. We are saddened to hear about your loss. Hopefully you will go away from this feeling like your loved one received the best possible care. Sending our warmest regards.


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Review of

The Arkley Care Home

from Michele H (Daughter of Resident) published on 26 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I don't see my mother often but since new management I feel happy in the knowledge my mother aged 99 is being well cared for. All the staff are friendly and caring and they encourage my mother to leave her room which is not easy due to her hallucinations. Mum's room is clean and tidy. I also notice
there are always staff about which is important as I know they are popping in and keeping an eye on her. We recently celebrated Mum's 99th which the staff did beautifully. I feel confident that Mum is being looked after.

Reply from Maria Ricketts, Customer Care Adviser at The Arkley Care Home

Thank you for your lovely review. We are very happy to hear you can feel at ease with your mother in our care. Please let us know if there is anything we can do to make Mum's stay as comfortable as possible.


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Review of

The Manor House Care Home

from David J (Son of Resident) published on 26 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is to express my thanks to one staff member in particular who has gone above and beyond the call of duty by helping to take my mum's glasses to the opticians for repairing. This staff member has done this on more than one occasion. It's been really helpful as I'm Mum's only child and I live miles
away from the care home. Mum can't cope without her glasses so this staff member has been brilliant and helped us both. What a lovely lady.

Reply from Maria Ricketts, Customer Care Adviser at The Manor House Care Home

Thank you for your kind words. We hope The Manor House care home did everything possible to make the transition as easy as possible. We hope to continue providing your loved one with the best possible care.


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Awards / Recognitions (8)

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