How many Care Homes does D E M A Residential Homes Ltd own?

D E M A Residential Homes Ltd own 2 Care Homes.

Which D E M A Residential Homes Ltd Care Homes have the highest review score?

Priory Care Residential Home & The Olde Coach House have the highest review score.

D E M A Residential Homes Ltd | 2 Care Homes

Review of
The Olde Coach House
from R H (Son of Resident) published on 3 April 2025

Submitted via Website • Report

Overall Experience

My father moved into the Olde Coach House in 2022, and throughout his time there I found all the staff to be caring, friendly and helpful to both him and me. Both sections of the home are clean and welcoming. My father was well cared for in a safe environment, and all his personal and medical needs

met particularly as his condition progressed. During my father's final week I felt well supported and informed by the staff involved in his care, and appreciated their calm manner and empathy. Thank you.

Reply from laura bismor, Manager at The Olde Coach House

Thank you for the lovely review. The staff have commented how they miss your dad he has been a constant personality for a few years now and we miss seeing him daily. We wish your family all the happiness in the future.

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Review of
The Olde Coach House
from David P (Son of Resident) published on 27 March 2025

Submitted via Website • Report

Overall Experience

I do not believe that there would be a better option for my mother. She is well cared for and safe. There are always enough staff members around. Everything is well managed . The staff are friendly and approachable, The home provides activities that my mother has the opportunity to engage with and

also the freedom to opt out of. As a family we are satisfied that mum is OK .

Reply from Laura Bismor, Manager at The Olde Coach House

Thank you for such a lovely review. It's so nice to hear how your mum has settled. Into life in the care home and it's lovely she joins in where she wants to. We enjoy having your mum in our home she is such a lovely person. Thank you again and have a lovely day

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Review of
The Olde Coach House
from Susan C (Daughter of Resident) published on 26 March 2025

Submitted via Website • Report

Overall Experience

Happy with the overall care given, my mum has been there over 2 years and is very happy there.
The home is clean and bright.
The staff are all very friendly and helpful.
The food always smells delicious.

Reply from Laura Bismor, Manager at The Olde Coach House

Thank you for taking the time to review our home, we really appreciate this and love having your mum in the home she is such a character.

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Review of
The Olde Coach House
from P A (Son of Resident) published on 26 March 2025

Submitted via Website • Report

Overall Experience

my mum has been a resident in the old coach house for 2 years now and i have always found the staff to be very caring and helpful , always keeping me informed and up to date with all my mums day to day care.
Thanks to all the staff .

Reply from Laura Bismor, Manager at The Olde Coach House

Thank you P for the lovely review. We are so happy your mum is settled in the home and we always love to see your dad when he visits. I will be assured to pass on your details to the team. See you on your next visit.

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Review of
The Olde Coach House
from Craig T (Son of Resident) published on 26 March 2025

Submitted via Website • Report

Overall Experience

I feel my father is well looked after and treated with care, dignity and respect .

The staff are always welcoming and approachable, they will communicate any concerns and listen to and act on any concerns I raise.

Reply from Laura Bismor, Manager at The Olde Coach House

Thank you for taking the time to praise our staff team and the home we really appreciate it. It's lovely to know the team are good with communication and let you know what's happening that's always so important.

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Review of
The Olde Coach House
from Jacqueline C (Daughter of Resident) published on 26 March 2025

Submitted via Website • Report

Overall Experience

Our mum came to the Olde Coach House three years ago following the sudden death of our dad. The manager and her team immediately put us at ease that mum would be well looked after and that is the case. There is a good atmosphere with caring, attentive staff and well organised facilities. The care home

has daily activities that encourages her socialisation and stimulation where possible. The home is very central and the staff take every opportunity for mum to get some fresh air and a change of surroundings. This is important as mum's memory is poor but she spent a lot of her married life in this village so she recognises her surroundings. The team are kind and reassuring if there are any questions or queries, and the reception team are brilliant always on hand to help out, communicating well with the rest of the team when we arrive for a visit. What is important is that mum consistently says that she is happy staying at the care home and she feels well looked after by a dedicated team.

Reply from Laura Bismor, Manager at The Olde Coach House

Thank you for your lovely review its s kind for you to take the time. Your mum has stayed with us sometime now and she is well known in the care home. She always has a cheeky smile and likes to have a laugh with the staff team. We love your visits and its so nice to see you often in the home. Have a lovely day and see you soon

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Review of
The Olde Coach House
from D S (Respite Resident) published on 26 March 2025

Submitted via Website • Report

Overall Experience

My mother is very well looked after at the Coach House. It is my first experience of residential care and I believe I have been very fortunate as Mum has regained the weight she lost in surgery and looks much better than she did.
I find all the residents are treated with dignity and kindness which

is critically important.
I have no worries about my Mums safety - it is very secure with all the necessary technology and Mum has had previous falls but her room is always clear and clean but still cosy. mum is sociable and they often have activities organised and some events which keep her entertained.
I would recommend this care home as I feel very fortunate to have found it.

Reply from Laura Bismor, Manager at The Olde Coach House

Thank you so much for the lovely review. We really appreciate the time it takes for you to write this and send us your thoughts. Ill be sure to pass on to all the staff team. WE love having your mum in our home and seeing you when you visit. Have a lovely day see you soon.

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Review of
Priory Care Residential Home
from Eileen K (Daughter of Resident) published on 21 March 2025

Submitted via Website • Report

Overall Experience

My experience of Priory Care has been a wonderful experience. I'm mostly greeted with a friendly and warm welcome. Reception staff are both smiling and welcoming. My relative is happy and settled and treated with love and respect by the caring team. It is always apparent that the team work together

to ensure a warm and happy homely feeling. They deal with everything in a respectful way to both visitors and residents and each other. I believe they work very hard to achieve perfection. My relative is encouraged to participate in activities too. The whole experience has helped my relative to feel at home and her fitness levels have improved. I can only praise everyone involved from my heart.

Reply from laura bismor, Manager at Priory Care Residential Home

Thank you so much for the lovely review, its so kind of you to take the time to tell us about your experiences at our home. We are so glad your mum is settling in well and you are happy with all aspects of the home. The staff enjoy caring for your mum and are so happy she is living in our home. If you ever have any questions or queries please let the staff or the care manager know and they will do they best to resolve to the best of their ability. We wish you and your family a lovely day.

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Review of
Priory Care Residential Home
from Eddie N (Son of Resident) published on 6 March 2025

Submitted via Website • Report

Overall Experience

The care team are great looking after the residents, making sure this difficult season is still a time for them to enjoy Christmas. With old films to reminisce and a Christmas day with presents and games. Always happy with the care they provide and the senior carers are always happy to talk and update

me with any developments.

Reply from laura bismor, Manager at Priory Care Residential Home

Thank you for the lovely review. Its lovely you enjoyed the Christmas period in the home.I will pass all your lovely comments on to the staff team.

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Review of
Priory Care Residential Home
from Linda T (Partner of Resident) published on 25 February 2025

Submitted via Website • Report

Overall Experience

Moving my partner into residential care has been the hardest decision I have ever had to make. I knew it was in our best interest but as someone once said to me "no one ever said it would be easy"!
I made an appointment with a staff member to look around the home. From entering Priory Care Residential

Home on that first morning this member of staff and other members of staff were so kind and helpful. As I left I already felt that Priory Care would look after my partner and that this was the best residential home for him.
In the months that my partner has been a resident, I have found all the staff caring and attentive to both of us. The care he receives is first class and I can't thank you all enough. When I visit I always feel welcome and leave knowing my partner is safe.

Reply from laura bismor, Manager at Priory Care Residential Home

Thank you so much for the lovely review we appreciate the time it takes and I will ensure all information is passed on to the staff team. We are so happy you are pleased with the care provided and we will aim to continue this through the placement. If you ever have any questions or queries you can take the care manager or either manager in the home at any time. Hope you have a lovely day.

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Review of
Priory Care Residential Home
from Y C (Daughter of Resident) published on 25 February 2025

Submitted via Website • Report

Overall Experience

The last thing I wanted was for my dad to go into a care home. I cannot explain the guilt I felt, but now wish I had done it months earlier, he's so well looked after in every way. He's very happy and so are we, the care he receives is fabulous the staff work so hard and are lovely to everyone. I have

my life back now and dad's looked after fabulously, better than I could do. Food is home cooked by their chef, activities every day. The home is so clean and never smells, dad is shaved showered and has clean clothes all the time. Lovely.

Reply from laura bismor, Manager at Priory Care Residential Home

Thank you so much for the lovely review we appreciate your time. It's so lovely to read all the amazing comments you have about the home and we assure to send them to the staff to read. Any time you need anything please just let us know and we will do all we can.

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Review of
Priory Care Residential Home
from P C (Son of Resident) published on 25 February 2025

Submitted via Website • Report

Overall Experience

Mum went into the home 28th November never looked back - mum and her children are very very happy in every way. Fabulous chef, home cooked food, new friends. She never stops chatting all day and dancing, so nice to see. Thank you.

Reply from laura bismor, Manager at Priory Care Residential Home

Thank you so much for the lovely review, your words are so kind and I will pass them on to the staff team to read. Have a lovely day.

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Review of
Priory Care Residential Home
from Heather S (Daughter of Resident) published on 25 February 2025

Submitted via Website • Report

Overall Experience

I'm concerned that property of residents sometimes ends up in another residents room. This is both ways, extras ending up with mum and her property being found in an other residents room.
I've also witnessed some inconsistencies with moving and handling techniques, and lack of verbal support during

the process when she obviously feel unsafe, whether or not this is the case.
Mum now goes upstairs on a daily basis, but on my recent visits she is always downstairs. I've never been given an explanation as to why this happens. I would like to see her in her normal daily environment, and will ask about this at out next visit.
Overall mum seems comfortable and happy with her care as she tells me so without prompting and has a good warm, rather cheeky relationship with the staff.

Reply from laura bismor, Manager at Priory Care Residential Home

I have asked the care manager to get in contact with you to look into your concerns. Unfortunately on occasion, items can be mixed up but we do assure you this is a rare situation rather than a usual, but any time you see this please do let us know at the time and we can rectify this immediately. Your mum is now visiting the dementia unit upstairs in the home on a daily basis to gain more specialised care and activities, with a higher staffing number. I have checked on the notes and this was spoken through with your sister. On a happy note I am glad your mum tells you she is happy with her care and yes I can agree she has a lovely relationship with the staffing team, we are very happy she is part of our home.

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Review of
Priory Care Residential Home
from Andy P (Son of Resident) published on 25 February 2025

Submitted via Website • Report

Overall Experience

Lovely staff who really care. Very clean and pleasant facilities.
My mother sadly passed away shortly after leaving the home and that she had such care prior to her departure was a massive consolation.

Reply from laura bismor, Manager at Priory Care Residential Home

Thank you for your lovely review, We are so very sorry on the passing of your mum. I will assure all the staff know of her passing. We wish you and your family all the best for the future.

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Review of
Priory Care Residential Home
from Barrie B (Husband of Resident) published on 24 February 2025

Submitted via Website • Report

Overall Experience

I have found the home to be clean, warm and well cared for, the food is adequate and varied. The staff are amazing considering my wife has complex needs, the room my wife is in serves its purpose but I am afraid it is a bit like a prison cell where she can't see out of a window, other than to look at

the passing clouds, and the door is constantly closed. Despite her dementia and parkinsons she still has some mental capacity and would benefit from a bit of mental stimulation but the home are not allowed to get her out of bed so in effect she is being allowed to rot in the bed, not a way I would like her to spend her remaining days, months/ years.

Reply from Laura Bismor, Manager at Priory Care Residential Home

Thank you so much for your review and taking the time to tell us of your experience at the home. We are so very sorry your wife is bed bound due to her health conditions. I have checked her file and yes the OT's have confirmed again only last Wednesday that she is still to stay in bed in her best interest, the carers in the home are not allowed to go against these directions of care.The doors must stay closed as these are fire doors and protect all residents in the case of fire/emergency. I can see that you visit every day and the activity carer visits when you are not there for chats and simulation in your absence. If you would like to speak to the care manager on shift next time you are in the home to go over any other ideas for your wife's care she would be happy to see you.

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Review of
Priory Care Residential Home
from Gail M (Daughter of Resident) published on 1 October 2024

Submitted via Website • Report

Overall Experience

Placing your loved one in a home is a difficult and heartbreaking decision, even worse is visiting care homes to find a suitable placement, unfortunately good care homes are hard to find. I knew the minute I walked into Priory it was the right place for Mum, very person-centred care. it's all about

the residents and their needs, staff are very good, everything is done with a smile.

Reply from Laura Bismor, Manager at Priory Care Residential Home

Thank you so much for the lovely review. We really appreciate your time and I will be sure to pass the comments on to the staff team.

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Review of
Priory Care Residential Home
from Yvonne S (Daughter of Resident) published on 17 September 2024

Submitted via Website • Report

Overall Experience

Such lovely staff - providing exceptional care and support for my father. The building is very clean - meals are varied and all diets catered for. Communication is excellent - updates always provided on appointments and GP visits. Highly recommend.

Reply from Laura Bismor, Manager at Priory Care Residential Home

Thank you for such a lovely review, we appreciate the time.

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Review of
Priory Care Residential Home
from Gill B (Power of Attorney of Resident) published on 17 September 2024

Submitted via Website • Report

Overall Experience

Great care home where you are made to feel welcome when you visit. Always clean and tidy and staff are always ready to have a chat. My relative says he's happy with his room in the home. Some staff help my relative to do jigsaws on a regular basis. We have had slight issues with communications between

staff/management but the staff have always followed up in a professional manner and we are satisfied with the outcome. I have visited many homes in my former role and I have to say this home stands out to me as a particularly good one where staff really do care about their residents.

Reply from Laura Bismor, Manager at Priory Care Residential Home

Thank you so much for a lovely review. I will pass on to the team.

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Review of
Priory Care Residential Home
from A N (Daughter of Resident) published on 17 September 2024

Submitted via Website • Report

Overall Experience

My mother has been in this home for over three years now as she couldn't look after herself and was becoming immobile. After many months of not wanting to be in any form of care she is comfortable there and the staff are great at moving her around.

Reply from Laura Bismor, Manager at Priory Care Residential Home

Thank you for the review, I appreciate the time it takes.

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Review of
Priory Care Residential Home
from Andrew H (Brother of Resident) published on 4 September 2024

Submitted via Website • Report

Overall Experience

There are some amazing staff doing some difficult work in the home, but are always polite, and happy. I am still unclear as to the overall picture of my brother's scenario - who is responsible for which elements of my brother's being?
I know his room depresses him. A simple cell with a TV. Rules mean

a lack of personal items and mementoes which could help his recuperation.I am grateful that he has a roof over his head and is fed and looked after by a group of kind staff. His mental health and physical recovery continue to be a sadness to his family. If he was homed nearer to us perhaps we would have better communication and input to his quality of life, but at the moment due to uncertainty of the trail of decisions and input to his life, this is difficult. The home is but one piece of the puzzle.

Reply from laura bismor, Manager at Priory Care Residential Home

Thank you so much for the review, we appreciate all reviews. We are so very happy you praise the staff and give the cleanliness 5 stars as these two things can be the hardest two factors to get right in a care home. We understand your brother has some issues and this can be really upsetting to see as a family member and that you live away and are not always able to visit on a regular basis which again must be frustrating for you. I can assure you he has been contacted by many services in the NHS to improve his daily life but he chooses not to engage with, staff encourage on a daily basis. There are no rules on personal belongings he can bring any personal items into the home which most residents do to personal their space. If you could bring in the items you believe will add to his recuperation we would be happy to have them. We have spoken to social workers to look for a care home nearer you to help you be more involved in his care.

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Care Homes Owned by D E M A Residential Homes Ltd

D E M A Residential Homes Ltd Locations (2)

D E M A Residential Homes Ltd Reviews (161)

The Olde Coach House

The Olde Coach House

The Olde Coach House

The Olde Coach House

The Olde Coach House

The Olde Coach House

The Olde Coach House

Priory Care Residential Home

Priory Care Residential Home

Priory Care Residential Home

Priory Care Residential Home

Priory Care Residential Home

Priory Care Residential Home

Priory Care Residential Home

Priory Care Residential Home

Priory Care Residential Home

Priory Care Residential Home

Priory Care Residential Home

Priory Care Residential Home

Priory Care Residential Home

Awards / Recognitions (1)

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