Which HICA Group Care Homes have the highest review score?

Cranwell Court , Overton House - Care Home & Hampden House have the highest review score.

HICA Group | 19 Care Homes

Review of
Red House - Care Home
from Shaun W (Son of Resident) published on 3 March 2025

Submitted via Website • Report

Overall Experience

As a volunteer with older people I have visited many care homes in the last few years and Red House is definitely in the top three, possibly the best.
The staff of all ranks are superb and treat all residents with respect, and do whatever they can to help them live a dignified, fruitful life in their

later years. There also seems to be a very low staff turnover which is always a good pointer in a care setting.
My mum's room, and everywhere there, is spotlessly clean and the standard of food, and willingness to cater for my picky mum, is excellent.

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Review of
The Wolds Care Centre
from Paul S (Son of Resident) published on 5 February 2025

Submitted via Website • Report

Overall Experience

My mother has recently passed away at The Wolds Nursing and Care Centre. It is testimony to the kindness and care that she enjoyed over 5 years as a resident. We, as a family of a resident, always felt well communicated with and were always welcomed by members of staff as though we were entering into

a home environment. We can't thank the staff enough.

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Review of
Red House - Care Home
from C M (Daughter of Resident) published on 3 February 2025

Submitted via Postal Card • Report

Overall Experience

Mum went from hospital into the care system. We were so worried she would be upset and want to go home. We needn't have worried. Red House is perfect. The staff are absolutely amazing. Mum loves her bright and clean room. The dining/lounge areas are bright and spacious. The staff are always around.

They are kind, caring and so professional. They welcome us on every visit. Mum is so settled.

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Review of
Fairways Care Home
from Jenny A (Daughter of Resident) published on 21 January 2025

Submitted via Website • Report

Overall Experience

I feel my mum is finally settling into her new way of life. As I visit regularly, I am getting to know lots of the staff and they are all very welcoming. I did ask a few weeks ago if it would be possible to have tea/coffee-making facilities. I've even offered to bring in my own, realising the kettle

must be PAC tested. I also appreciate that a kettle isn't appropriate for all residents, so maybe a fob for visitors to enter the Olive Room?

The Entry. I appreciate that staff aren't always available to answer the doorbell but on the last two occasions, I have had to wait outside in the cold to be let in. A visiting relative drove over from Sutton on Sea and could not gain access as no one answered after 20 minutes. I usually end up having to ring the telephone number to ask for admission. Is there a way a doorbell could be fitted in more areas of the care home with an access button?

The refurbishment is looking good and we look forward to seeing what happens with the outside garden space.

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Review of
Fairways Care Home
from Teresa M (Daughter of Resident) published on 3 January 2025

Submitted via Website • Report

Overall Experience

My mother has been a resident at Fairways for the last 18 months and her care has been second to none. The staff are attentive caring and kìnd. Nothing is too much.
All the staff have been welcoming to us as a family and we appreciate all the help and care given to my mother.
Thank you for everything.

Reply from Samantha Brackenbury, Home Manager at Fairways Care Home

Thank you so much for your kind words and for taking the time to share your experience. We are truly honored to care for your mother and it means a great deal to our team at Fairways to hear that their dedication, kindness and attentiveness have made a positive difference. Thank you, once again, for your thoughtful message - it really brightened our day.

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Review of
Tamarix Lodge - Care Home
from Linda J (Daughter of Resident) published on 8 November 2024

Submitted via Website • Report

Overall Experience

Mum had a really bad fall and went into the care of Tamarix Lodge - Her care from the minute she arrived to the day she died was exceptional.
The team were caring, compassionate and thoughtful - the lodge itself was spotless, the food excellent and Mum always looked cared for and well presented - right

till the end.
The manager went the extra mile for everything and nothing was too much trouble.
Thank you for helping make her final months as comfortable as she could be.
Highly recommend.

Reply from Ruth Mountain, Home Manager at Tamarix Lodge - Care Home

Thank you for your kind words and heartfelt recommendation of Tamarix Lodge. We are deeply sorry for your loss and honoured to have cared for your mum during her final months. It means so much to know our team's compassion, dedication, and attention to detail helped make her time with us as comfortable and dignified as possible. Your recognition of our care, the environment, and our team's efforts is truly appreciated and will be shared with everyone here. Thank you for trusting us during such an important time.

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Review of
The Wolds Care Centre
from Rachel G (Daughter of Resident) published on 21 October 2024

Submitted via Postal Card • Report

Overall Experience

Fantastic. Dad settled very quickly, was made to feel very welcome from the moment he arrived. Beautiful room onto the garden. Lovely and warm with own bathroom. Staff are all so lovely and kind. Resident and family all made to feel at ease. Lovely to see everyone smiling and happy.

Reply from Michaela McGlynn, Home Manager at The Wolds Care Centre

Thank you for your wonderful feedback! We're delighted to hear that your dad settled in quickly and felt so welcomed from the start. Its great to know he enjoys his beautiful, comfortable room and the warm, friendly atmosphere. Our team takes pride in creating a happy, supportive environment for residents and their families, and your kind words mean so much to us. Thank you for sharing your experience!

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Review of
Cranwell Court
from Kerry S (Daughter of Resident) published on 27 September 2024

Submitted via Postal Card • Report

Overall Experience

Staff are very professional and courteous at all times. Any queries are responded to rapidly. Brilliant home with lovely bedrooms that can be made homely as you like. The food is really good, with plenty of choices and variety.
Mum is treated with kindness, care and respect.
The standard of cleanliness

is very good.
Lovely home with great staff.

Reply from Cameron Innes, Marketing & Communications Coordinator at Cranwell Court

Staff are very professional and courteous at all times. Any queries are responded to rapidly. Brilliant home with lovely bedrooms that can be made homely as you like. The food is really good with plenty of choices and variety. Mum is treated with kindness, care and respect. The standard of cleanliness is very good. Lovely home with great staff.

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Review of
Cranwell Court
from Pam D (Sister of Resident) published on 27 September 2024

Submitted via Postal Card • Report

Overall Experience

So pleasantly surprised at the lounge of Cranwell, my sister's room is lovely it is cleaned to a high standard, the food served looks excellent, but the thing that pleased me the most is the wonderful caring nature of all staff. My sister is assisted with personal care and always looks well presented.

Staff treat her with compassion and respect. The staff are well managed and the building is excellent for resident's needs - well done HICA and thank you. You're brilliant!

Reply from Cameron Innes, Marketing & Communications Coordinator at Cranwell Court

Thank you so much for your wonderful review! We're thrilled to hear that you and your sister are so pleased with Cranwell. Our team takes great pride in providing high-quality care and maintaining a warm, supportive environment for all our residents. It's especially rewarding to hear that the staff's compassionate nature and attention to detail have made such a positive impression. We'll be sure to share your kind words with the whole team. Thank you again for your support!

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Review of
Cranwell Court
from Ann W (Wife of Resident) published on 16 September 2024

Submitted via Postal Card • Report

Overall Experience

From the moment Cranwell Court agreed to take my husband as an emergency admission, everyone has gone out of their way to treat him with respect, whilst looking after him and helping him settle in. All the carers without exception are prepared to go the extra mile to make him comfortable. His apartment

with its own front door, bed, sitting area, wet room, and kitchenette is very comfortable. It is nice for the family to have somewhere to relax and make a hot drink when we visit him. I would recommend Cranwell Court without hesitation.

Reply from Sharon Long, Manager at Cranwell Court

Thank you so much for your kind words. We're delighted to hear that your husband has been treated with respect and care from the moment he arrived at Cranwell Court. Our team is dedicated to going the extra mile to ensure comfort and ease during such transitions. It's wonderful to know that his apartment offers the space and amenities that make his stay, as well as your visits, more comfortable. We truly appreciate your recommendation and are grateful for your trust in us.

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Review of
The Wolds Care Centre
from Laura R (Daughter of Resident) published on 16 September 2024

Submitted via Website • Report

Overall Experience

My father spent the 4 weeks of August here on end-of-life care before he sadly passed away. From the first phone call I fell in love with the care home and staff. The front-of-house staff are very welcoming, helpful and reassuring. They are knowledgeable and more than happy to listen and help if they

can. The rooms are spacious and clean, nicely decorated and have everything you need. I was able to bring my father's own rise reclining chair and fill his room with photos. My father was on Wyekham unit, all of the staff on this unit are fantastic. They took the time to get to know my father and took amazing care of him. He loved each one of his angels. Their care and attitude towards him allowed him to pickup for a short time and enjoy the last few weeks of his life, he even started eating and loved the food. They took amazing care of the family, their care and compassion will be remembered, this made what is a very difficult time a little easier to deal with. Thank you to Dad's angels.

Reply from Michaela McGlynn, Manager at The Wolds Care Centre

Thank you so much for sharing your heartfelt experience during such a difficult time. We are deeply touched by your kind words and are honoured to have been able to care for your father in his final weeks. It means the world to us that you felt supported from your first contact and that your father was able to find comfort and joy during his stay with us. Our Wyekham unit staff will be especially moved by your praise, and were glad to know they made both your father and your family feel cared for. Your words about 'Dad's angels' truly reflect the dedication and compassion our team strives for every day. We send our sincere condolences and thank you again for trusting us during this time.

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Review of
Hampden House
from Simon W (Son of Resident) published on 16 September 2024

Submitted via Website • Report

Overall Experience

Mum was so well looked after by all the staff at Hampden House, who dealt with her needs with care and compassion. She loved looking out from her room onto the lovely gardens and my dad especially enjoyed his afternoon tea and cake when visiting her daily. I will always be grateful for the dignified

way she spent her last months. Thank you.

Reply from Laura Newall, Manager at Hampden House

Thank you for your kind words. We are so glad to hear that your mum was well cared for and that she found comfort in the beautiful view from her room. It's wonderful to know that your dad enjoyed his visits and the afternoon tea-it's those small moments that mean so much. Our team strives to provide dignified care, especially in such important times, and we're truly grateful for your appreciation. We feel honoured to be a part of your mum's journey.

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Review of
Hampden House
from L R (Friend of Resident) published on 16 September 2024

Submitted via Postal Card • Report

Overall Experience

My friend was very poorly and needed end-of-life care. She was kept pain-free and treated with care and compassion and I, and her relatives, were kept informed at all stages with kindness and understanding. Thank you for all your support.

Reply from Laura Newall, Manager at Hampden House

Thank you for your thoughtful review. We're truly sorry for the difficult time you've gone through, but it's heartening to know that your friend was cared for with compassion and kept comfortable. Keeping families informed with kindness is a priority for us, and we're glad that you felt supported throughout. Your words mean a lot to our team, and we are grateful for your trust during such a challenging time.

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Review of
Overton House - Care Home
from Sandy F (Daughter of Resident) published on 10 September 2024

Submitted via Website • Report

Overall Experience

I am more than happy for all the care that is given to my mum. All the staff are always so helpful and nothing is too much trouble, they are brilliant. Mum has been in the home for nearly two years and is very happy. She loves to join in with all the activities that the home provides which keeps her

stimulated. Mum is content and feels much safer now she lives in the home and we as a family are so grateful she is well looked after.
A big thank you to all your dedicated staff.

Reply from Margaret Walker, Home Manager at Overton House - Care Home

Thank you so much for your wonderful review! We're thrilled to hear that your mum is happy and well cared for and it means the world to us to know she enjoys the activities we provide. Our team is dedicated to ensuring every resident feels safe, stimulated, and supported, and we're grateful for your kind words. We'll be sure to pass along your thanks to our amazing staff-they'll be so pleased to hear this. Your trust and appreciation mean a lot to us.

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Review of
Albemarle
from Victoria H (Daughter of Resident) published on 10 September 2024

Submitted via Website • Report

Overall Experience

Mum is currently a resident at Albemarle care home. The home is lovely and clean and there is always plenty of staff on hand to help. The staff are all lovely and I find them to be very caring. I was worried about putting Mum into a home but I feel much happier because she is here. It is also very secure

and as Mum has a tendency to wander this puts my mind at ease.

Reply from Jessica Costa, Manager at Albemarle

Thank you for sharing your experience! We are so glad to hear that Albemarle has brought you peace of mind and that your mum is well cared for. Our team takes pride in creating a clean, secure, and caring environment for all residents. It's wonderful to know that you feel confident and happy with the support your mum is receiving. We truly appreciate your kind words and will share them with our dedicated staff. Thank you again.

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Review of
Overton House - Care Home
from Jane B (Friend of Resident) published on 6 September 2024

Submitted via Website • Report

Overall Experience

I visited my friend's mum yesterday. Upon arrival until I left the atmosphere in the home was lovely. All the staff are very happy, friendly and attentive. I spoke to the lady at the reception who was very welcoming and really seemed to care about the residents. All in all, I would thoroughly recommend

Overton House, all the staff are a credit to the manager who is also dedicated to the home and its residents.

Reply from Margaret Walker, Manager at Overton House - Care Home

Thank you for your kind words and for taking the time to share your experience! Were so pleased to hear that you felt welcomed and noticed the positive atmosphere at Overton House. Our team works hard to create a warm, caring environment for residents and visitors alike, and your feedback is truly appreciated. Well pass along your compliments to the manager and staff they'll be thrilled to hear this. Thank you again for your recommendation!

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Review of
Overton House - Care Home
from G M (Friend of Resident) published on 26 August 2024

Submitted via Website • Report

Overall Experience

I visit a long-time friend of mine on a regular basis and, whilst it pains me greatly to see the manner in which his condition has treated him, the support and understanding of the friendly staff have proved invaluable. Despite the challenging circumstances at times, the care staff address changing

circumstances without fuss and with a smile. Reception staff are always welcoming and, though you would imagine their role as largely administrative, they are clearly very familiar with the residents and take time to know them.

Reply from Margaret Walker, Manager at Overton House - Care Home

Thank you for your thoughtful review and for visiting your friend regularly. We understand how difficult it can be to see a loved one face challenges, and we're so pleased to know that our team's care and understanding have been a comfort to you. Our staff are dedicated to providing compassionate support, and it's wonderful to hear that they've been able to navigate difficult situations with ease and positivity. We're also glad to know that our reception team makes you feel welcome and takes the time to connect with residents. Your kind words mean a lot to us!

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Review of
Overton House - Care Home
from Kirsten J (Daughter of Resident) published on 16 August 2024

Submitted via Website • Report

Overall Experience

My dad has been at Overton House for almost 3 years now. At first we were in the midst of covid and it was difficult, but the staff put procedures in place for visiting, sensitive to their residents' needs.
The manager maintains a consistent team and the staff are all very pleasant and friendly and

have a good relationship with my dad. The carers seem particularly popular with him, but all we've had contact with have been great and do sterling work with all the residents in my opinion.
Staff member on reception, is very efficient and helpful and if she doesn't know the information we require, she will find out and relay it.
Dementia is indiscriminate and cruel but all the team seem to enjoy their work and supporting us family members with their continued care and kindness which I feel must be difficult at times.
Thank you to all the team.

Reply from Margaret Walker, Home Manager at Overton House - Care Home

Thank you so much for your review. We truly appreciate you taking the time to share your experience with Overton House. It means the world to us to hear that you feel that your dad has been well cared for over the past three years, especially during such challenging times. Your kind words about our reception team and carers are incredibly encouraging, and we will make sure to pass on your appreciation to everyone involved. We understand the challenges that come with dementia care, and it's reassuring to know that our team's commitment and kindness have provided some comfort to you and your family. Thank you once again for your trust and support. We will continue to do our best to provide the highest level of care for your dad and all our residents.

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Review of
Hampden House
from Christina M (Daughter of Resident) published on 9 August 2024

Submitted via Website • Report

Overall Experience

Mum was always cared for with dignity and respect. The gardens were beautifully kept with hanging baskets outside the windows. Mum enjoyed sitting in the gardens under her sun umbrella. Mum was able to be signed out and taken into Harrogate to local cafes and restaurants when relatives came if she wanted.

We felt really confident that we had chosen the right place for her.

Reply from Jane Hooren, Deputy Manager at Hampden House

Hello, Thank you for such a lovely review. All our teams work hard to ensure our residents are treated with dignity and respect. We are very fortunate to have such lovely gardens, which everyone can enjoy. And our residents are all involved in selecting the flowers, plants and colours each year. I will pass on your comments to our teams as well.

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Review of
The Wolds Care Centre
from Richard B (Son of Resident) published on 22 July 2024

Submitted via Website • Report

Overall Experience

We are so pleased and grateful for all the help and care. We have been overwhelmed with the support we have had during a difficult time.
They have cared for both us as a family and my mum as if we were their own family.

Reply from Michaela McGlynn, Registered Manager at The Wolds Care Centre

Thank you so much for your kind words. We feel honored to have been able to support you and your family during this challenging time. Caring for your mum and being there for you all has been a privilege, and we're grateful that our efforts have brought you comfort. Your kind words mean the world to us, and they inspire our team to continue providing the compassionate care that every family deserves.

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Care Homes Owned by HICA Group

HICA Group Locations (19)

HICA Group Reviews (184)

Reviews Posted for members of HICA Group

Red House - Care Home

The Wolds Care Centre

Red House - Care Home

Fairways Care Home

Fairways Care Home

Tamarix Lodge - Care Home

The Wolds Care Centre

Cranwell Court

Cranwell Court

Cranwell Court

The Wolds Care Centre

Hampden House

Hampden House

Overton House - Care Home

Albemarle

Overton House - Care Home

Overton House - Care Home

Overton House - Care Home

Hampden House

The Wolds Care Centre

Awards / Recognitions (0)

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